[GUEST ACCESS MODE: Data is scrambled or limited to provide examples. Make requests using your API key to unlock full data. Check https://lunarcrush.ai/auth for authentication information.]

[Customer Service](/topic/customer-service)

### Sentiment: XX%
![Sentiment Line Chart](https://lunarcrush.com/gi/w:600/t:customer-service/c:line/m:sentiment/iv:1d.svg)  
[Sentiment 24-Hour Time-Series Raw Data](/topic/customer-service/time-series/sentiment.tsv)  
**Current Value**: XX%  
**Daily Average**: XX%  
**1 Week**: XX% -X%  
**1 Month**: XX% +6%  
**6 Months**: XX% -X%  
**1 Year**: XX% -XX%  
**1-Year High**: XX% on 2025-01-28  
**1-Year Low**: XX% on 2025-02-06  

**Most Supportive Themes**
- **Positive Customer Service Experiences:** (48%) Posts highlighting helpful and efficient interactions with customer service representatives or companies.
- **AI and Automation in Customer Service:** (20%) Discussions around the implementation and benefits of AI in customer service, including efficiency gains and cost reductions.
- **Job Opportunities in Customer Service:** (10%) Posts advertising job openings for customer service representatives, often emphasizing remote work options.
  
**Most Critical Themes**
- **Negative Customer Service Experiences:** (40%)  Complaints about poor customer service, including long wait times, unhelpful representatives, and unresolved issues.
- **Concerns about AI in Customer Service:** (25%)  Criticism of AI-driven customer service, including issues with accuracy, lack of human interaction, and job displacement.
- **Controversial Statements and Actions:** (10%)  Posts discussing controversial statements or actions by individuals or companies related to customer service, often involving discrimination or bias.
  
Network engagement breakdown:  
| Network | Positive  | %   | Neutral   | %   | Negative | %  |
| ------- | --------  | -   | -------   | -   | -------- | -  |
| X       | XXXXXXX   | X%  | XXXXXXX   | X%  | XXXXXX   | X% |
| YouTube | XXXXXXXXX | XX% | XXXXXXXXX | XX% | XXXXXXX  | X% |
| TikTok  | XXXXXXXXX | XX% | XXXXXXX   | X%  | XXXXXXX  | X% |
| Reddit  | XXXXXX    | X%  | XXXXX     | X%  | XXXXX    | X% |
| News    | XXXXXXX   | X%  | XXX       | X%  | XXX      | X% |
|         |           |     |           |     |          |    |
| Total   | XXXXXXXXX | XX% | XXXXXXXXX | XX% | XXXXXXX  | X% |