# Customer Service

Klarna is shifting from AI back to human customer service, recognizing that cost-cutting measures went too far. Meanwhile, SpaceX is enhancing its Starlink customer service with 24/7 support, expanding its reach to Australia and New Zealand.

### About Customer Service
This topic pertains to customer service and user feedback related to a product or service.  

### Insights
- customer service sentiment is up 52% from the previous week.

### Engagements: [----------] (24h)
![Engagements Line Chart](https://lunarcrush.com/gi/w:600/t:customer-service/c:line/m:interactions/iv:1d.svg)  
[Engagements 24-Hour Time-Series Raw Data](/topic/customer-service/time-series/interactions.tsv)  
Current Value: [----------]  
Daily Average: [----------]  
[--] Week: [----------] +8.10%  
[--] Month: [-----------] -53%  
[--] Months: [-------------] +74%  
[--] Year: [-------------] +115%  
1-Year High: [-----------] on 2025-11-01  
1-Year Low: [---------] on 2025-02-18  

Engagements by network (24h):
TikTok: [---------]
Instagram: [-------]
News: [------]
Reddit: [------]
X: [-------]
YouTube: [---------]

  
  
### Mentions: [-----] (24h)
![Mentions Line Chart](https://lunarcrush.com/gi/w:600/t:customer-service/c:line/m:posts_active/iv:1d.svg)  
[Mentions 24-Hour Time-Series Raw Data](/topic/customer-service/time-series/posts_active.tsv)  
Current Value: [-----]  
Daily Average: [-----]  
[--] Months: [-----] -88%  
1-Year High: [------] on 2025-11-13  
1-Year Low: [-----] on 2025-03-02  

Mentions by network (24h):
TikTok: [-----]
Instagram: [--]
News: [--]
Reddit: [---]
X: [-----]
YouTube: [-----]

  
  
### Creators: [-----] (24h)
![Creators Line Chart](https://lunarcrush.com/gi/w:600/t:customer-service/c:line/m:contributors_active/iv:1d.svg)  
[Creators 24-Hour Time-Series Raw Data](/topic/customer-service/time-series/contributors_active.tsv)  
[-----] unique social accounts have posts mentioning Customer Service in the last [--] hours which is down 3.60% from [-----] in the previous [--] hours
Daily Average: [-----]  
[--] Months: [-----] -86%  
1-Year High: [------] on 2025-11-13  
1-Year Low: [-----] on 2025-03-02  

The most influential creators that mention Customer Service in the last [--] hours

| Creator                                                                            | Rank | Followers  | Posts | Engagements |
| -------                                                                            | ---- | ---------  | ----- | ----------- |
| [@upediashorts](/creator/youtube/upediashorts)                                     | [--]    | [----------] | [--]    | [---]         |
| [@thercnavigator](/creator/tiktok/thercnavigator)                                  | [--]    | [-----]      | [--]     | [--]          |
| [@lloydmotorgroup8186](/creator/youtube/lloydmotorgroup8186)                       | [--]    | [-----]      | [--]     | [--]          |
| [@TTChelps](/creator/twitter/TTChelps)                                             | [--]    | [------]     | [--]     | [--]          |
| [@UgWitness](/creator/twitter/UgWitness)                                           | [--]    | [---]        | [--]     | [--]          |
| [@grok](/creator/twitter/grok)                                                     | [--]    | [---------]  | [--]     | [--]          |
| [@AbbaAbubak48611](/creator/twitter/AbbaAbubak48611)                               | [--]    | [--]         | [--]     | [--]           |
| [@priclinecustomerservicetollfre](/creator/youtube/priclinecustomerservicetollfre) | [--]    |            | [--]     | [--]           |

[View More](/list/creators/customer-service/100)
  
  
### Sentiment: 81%
![Sentiment Line Chart](https://lunarcrush.com/gi/w:600/t:customer-service/c:line/m:sentiment/iv:1d.svg)  
[Sentiment 24-Hour Time-Series Raw Data](/topic/customer-service/time-series/sentiment.tsv)  
Current Value: 81%  
Daily Average: 80%  
[--] Week: 76% +26%  
[--] Month: 81% +11%  
[--] Months: 81% +3%  
[--] Year: 81% -8%  
1-Year High: 98% on 2025-10-31  
1-Year Low: 41% on 2025-09-01  

Most Supportive Themes:
- Customer Service Excellence: (60%) Positive interactions and problem-solving by support teams.
- Product Features: (30%) Highlighting useful and innovative aspects of the product.
  
Most Critical Themes:
- Response Time: (70%) Delays in addressing customer inquiries.
- Bug Reports: (30%) Issues and errors encountered by users.
  

### Top Customer Service News
Top news links shared on social in the last [--] hours  

*Showing a maximum of [--] news posts without a LunarCrush subscription.*  

"Airbnb says a third of its customer support is now handled by AI in the U.S. and Canada TechCrunch Airbnb has shifted a third of its North American customer service to its AI agent CEO Brian Chesky said"  
[News Link](https://techcrunch.com/2026/02/13/airbnb-says-a-third-of-its-customer-support-is-now-handled-by-ai-in-the-u-s-and-canada/) [@TechCrunch](/creator/x/TechCrunch) 2026-02-13T22:12Z 9.7M followers, 19.1K engagements


"Sex toys maker Tenga says hacker stole customer information TechCrunch The Japanese sex toy maker said a hacker broke into an employee's inbox and stole customer names email addresses and correspondence including order details and customer service inquiries"  
[News Link](https://techcrunch.com/2026/02/13/sex-toys-maker-tenga-says-hacker-stole-customer-information/) [@TechCrunch](/creator/x/TechCrunch) 2026-02-13T20:22Z 9.7M followers, 32.4K engagements


"AI Fears Weigh on Call Center Operators $600 Million Bond Sale - Bloomberg Concentrix Corp. a US firm that provides outsourced customer service and call-center operations for other companies paid a hefty price this week to refinance debt amid fears that artificial intelligence will undermine its business"  
[News Link](https://www.bloomberg.com/news/articles/2026-02-13/ai-fears-weigh-on-call-center-operator-s-600-million-bond-sale) [@technology](/creator/x/technology) 2026-02-13T17:30Z 487.7K followers, [----] engagements


"SpaceX Upgrades Starlink's Customer Service Phone Line With 24/7 Support PCMag The company also expanded phone-based customer support to cover customers in Australia and New Zealand in addition to the US and Canada"  
[News Link](https://www.pcmag.com/news/spacex-upgrades-starlinks-customer-service-phone-line-with-247-support) [@PCMag](/creator/x/PCMag) 2026-02-11T22:15Z 395.2K followers, 34K engagements



### Top Customer Service Social Posts
Top posts by engagements in the last [--] hours

*Showing a maximum of [--] top social posts without a LunarCrush subscription.*

"@Prince_II I got frustrated reading thisis it an oversight or she was just been naughty. [--] portion3 packs. Is that not the same thing. You have no business in Customer service if you lack attention and listening skill. She better go and learn brick laying work"  
[X Link](https://x.com/loladee154/status/2022597234949308509) [@loladee154](/creator/x/loladee154) 2026-02-14T09:02Z [----] followers, [----] engagements


"@D_Owenss a1 customer service you based in atl"  
[X Link](https://x.com/richdollshaun/status/2022589329260859815) [@richdollshaun](/creator/x/richdollshaun) 2026-02-14T08:30Z [---] followers, [----] engagements


"Dude I love how in Los Angeles the retail customer service has no chill like they fight back and talk back aggressively to customers getting bijiggity. This dude was like SIR I HAVE TO GO THERE ARE CUSTOMERS IN STORE THAT HAVE PRIORITY YOU CALLED AFTER I'm ALONE YOURE NOT LISTEN"  
[X Link](https://x.com/Katinka619/status/2022553846569193983) [@Katinka619](/creator/x/Katinka619) 2026-02-14T06:09Z [--] followers, [----] engagements


"@wintrackinc @CBIC @dgovcbic @FinMinIndia @PrawinGaneshan You don't belong to the business community. Creeps like you have no business sense or know about customer service. You rant motormouth and reveal customers private details and go on to rank anyone who gives negative feedback about your services. Shameless"  
[X Link](https://x.com/Ajaxjacksss/status/2022550088145686798) [@Ajaxjacksss](/creator/x/Ajaxjacksss) 2026-02-14T05:54Z [---] followers, [----] engagements

Limited data mode. Full metrics available with subscription: lunarcrush.com/pricing