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# ![Customer Service Graphic](https://lunarcrush.com/gi/w:26/t:customer-service.png) Customer Service

Discord confirms a data breach affecting over XXXXXX users, while social media is flooded with complaints about poor customer service experiences, particularly with Vodafone and other companies.

### About Customer Service
Customer Service refers to the assistance and support provided to customers before, during, and after a purchase or service.  

### Insights [#](/topic/customer-service/insights)
- customer service engagements is up XXXXXX% from the previous month.
- customer service posts created is up XXXXXX% from the previous month.

### Engagements: XXXXXXXXX [#](/topic/customer-service/interactions)
---
![Engagements Line Chart](https://lunarcrush.com/gi/w:600/t:customer-service/c:line/m:interactions/iv:1d.svg)  
[Engagements 24-Hour Time-Series Raw Data](/topic/customer-service/time-series/interactions.tsv)  
**Current Value**: XXXXXXXXX  
**Daily Average**: XXXXXXXXX  
**1 Week**: XXXXXXXXXX +52%  
**1 Month**: XXXXXXXXXXX +289%  
**6 Months**: XXXXXXXXXXXXX -XXXX%  
**1 Year**: XXXXXXXXXXXXX +6.30%  
**1-Year High**: XXXXXXXXXX on 2025-07-15  
**1-Year Low**: XXX on 2025-09-02  

| Social Network | TikTok    | X       | YouTube   | Reddit | News  |
| -------------- | ------    | -       | -------   | ------ | ----  |
| Engagements    | XXXXXXXXX | XXXXXXX | XXXXXXXXX | XXXXXX | XXXXX |
  

  
  
### Mentions: XXXXX [#](/topic/customer-service/posts_active)
---
![Mentions Line Chart](https://lunarcrush.com/gi/w:600/t:customer-service/c:line/m:posts_active/iv:1d.svg)  
[Mentions 24-Hour Time-Series Raw Data](/topic/customer-service/time-series/posts_active.tsv)  
**Current Value**: XXXXX  
**Daily Average**: XXXXX  
**1 Week**: XXXXX -XX%  
**1 Month**: XXXXXX +363%  
**6 Months**: XXXXXXX -XX%  
**1 Year**: XXXXXXX +45%  
**1-Year High**: XXXXX on 2025-07-18  
**1-Year Low**: XX on 2025-09-01  

| Social Network | TikTok | X     | YouTube | Reddit | News |
| -------------- | ------ | -     | ------- | ------ | ---- |
| Mentions       | XXXXX  | XXXXX | XXXXX   | XXX    | XX   |
  

  
  
### Creators: XXXXX [#](/topic/customer-service/contributors_active)
---
![Creators Line Chart](https://lunarcrush.com/gi/w:600/t:customer-service/c:line/m:contributors_active/iv:1d.svg)  
[Creators 24-Hour Time-Series Raw Data](/topic/customer-service/time-series/contributors_active.tsv)  
XXXXX unique social accounts have posts mentioning Customer Service in the last XX hours which is down XX% from XXXXX in the previous XX hours
**Daily Average**: XXXXX  
**1 Week**: XXXXX -XX%  
**1 Month**: XXXXXX +303%  
**6 Months**: XXXXXXX -XX%  
**1 Year**: XXXXXXX +36%  
**1-Year High**: XXXXX on 2025-07-18  
**1-Year Low**: XX on 2025-09-01  

The most influential creators that mention Customer Service in the last XX hours

| Creator                                                | Rank | Followers  | Posts | Engagements |
| -------                                                | ---- | ---------  | ----- | ----------- |
| [@lkcj](/creator/youtube/lkcj)                         | X    | XXXXXX     | X     | XXXXXXXXX   |
| [@lkcj](/creator/youtube/lkcj)                         | X    | XXXXXXXXX  | XX    | XXXXXXXXX   |
| [@superpaint137](/creator/youtube/superpaint137)       | X    | XXXXXX     | X     | XXXXXXX     |
| [@jubalfresh0](/creator/tiktok/jubalfresh0)            | X    | XXXXXXX    | X     | XXXXXX      |
| [@lkcj](/creator/youtube/lkcj)                         | X    | XXXXXXXXX  | X     | XXXXXX      |
| [@krazycartoys](/creator/youtube/krazycartoys)         | X    | XX         | X     | XXXXXX      |
| [@drefiggysmalls](/creator/tiktok/drefiggysmalls)      | X    | XXXXXXX    | X     | XXXXXX      |
| [@gplusanimation](/creator/youtube/gplusanimation)     | X    | XXXXXXX    | X     | XXXXXX      |
| [@ninjagoadventure](/creator/youtube/ninjagoadventure) | X    | XXXXXX     | X     | XXXXX       |
| [@ryanhdlombard](/creator/youtube/ryanhdlombard)       | XX   | XXXXXXXXXX | X     | XXXXX       |

[View More](/list/creators/customer-service/100)
  
  
### Sentiment: XX% [#](/topic/customer-service/sentiment)
---
![Sentiment Line Chart](https://lunarcrush.com/gi/w:600/t:customer-service/c:line/m:sentiment/iv:1d.svg)  
[Sentiment 24-Hour Time-Series Raw Data](/topic/customer-service/time-series/sentiment.tsv)  
**Current Value**: XX%  
**Daily Average**: XX%  
**1 Week**: XX% +2%  
**1 Month**: XX% +7%  
**6 Months**: XX% -X%  
**1 Year**: XX% no change  
**1-Year High**: XX% on 2025-01-28  
**1-Year Low**: XX% on 2025-02-06  

**Most Supportive Themes**
- **Positive Customer Service Experiences:** (15%) Posts highlighting helpful and efficient interactions with customer service representatives or companies.
- **AI and Automation in Customer Service:** (10%) Discussions around the implementation and benefits of AI in customer service, including efficiency gains and cost reductions.
- **Job Opportunities in Customer Service:** (5%) Posts advertising job openings for customer service representatives, often emphasizing remote work options.
  
**Most Critical Themes**
- **Negative Customer Service Experiences:** (40%)  Complaints about poor customer service, including long wait times, unhelpful representatives, and unresolved issues.
- **Concerns about AI in Customer Service:** (25%)  Criticism of AI-driven customer service, including issues with accuracy, lack of human interaction, and job displacement.
- **Controversial Statements and Actions:** (10%)  Posts discussing controversial statements or actions by individuals or companies related to customer service, often involving discrimination or bias.
  
Network engagement breakdown:  
| Network | Positive  | %   | Neutral   | %   | Negative | %  |
| ------- | --------  | -   | -------   | -   | -------- | -  |
| TikTok  | XXXXXXXXX | XX% | XXXXXXX   | X%  | XXXXXXX  | X% |
| X       | XXXXXXX   | X%  | XXXXXX    | X%  | XXXXXX   | X% |
| YouTube | XXXXXXXXX | XX% | XXXXXXXXX | XX% | XXXXXXX  | X% |
| Reddit  | XXXXXX    | X%  | XXXXX     | X%  | XXXXX    | X% |
| News    | XXX       | X%  | XXX       | X%  | XXX      | X% |
|         |           |     |           |     |          |    |
| Total   | XXXXXXXXX | XX% | XXXXXXXXX | XX% | XXXXXXX  | X% |
  


**Top assets mentioned**
In the posts about Customer Service in the last XX hours

[Verizon Communications Inc. (VZ)](/topic/$vz)
[Salesforce Inc (CRM)](/topic/salesforce)
[Walmart, Inc. (WMT)](/topic/$wmt)
[Alphabet Inc Class A (GOOGL)](/topic/$googl)
[Artificial Intelligence (AI4)](/topic/$ai4)
[T-Mobile (TMUS)](/topic/$tmus)
[Uber Technologies, Inc. (UBER)](/topic/$uber)
[Honda Motor Co., Ltd. (HMC)](/topic/$hmc)
[Toyota Motor Corporation (TM)](/topic/$tm)
[FedEx Corporation (FDX)](/topic/$fdx)

**Top topics mentioned**
In the posts about Customer Service in the last XX hours

[united states](/topic/united-states), [money](/topic/money), [all the](/topic/all-the), [stocks communication services](/topic/stocks-communication-services), [stocks consumer cyclical](/topic/stocks-consumer-cyclical), [stocks technology](/topic/stocks-technology), [has been](/topic/has-been), [stocks financial services](/topic/stocks-financial-services), [airlines](/topic/airlines), [youtube](/topic/youtube), [insurance](/topic/insurance), [stocks industrials](/topic/stocks-industrials), [credit cards](/topic/credit-cards), [investment](/topic/investment), [whatsapp](/topic/whatsapp), [india](/topic/india), [$vz](/topic/$vz), [over the](/topic/over-the), [stocks consumer defensive](/topic/stocks-consumer-defensive), [tiktok](/topic/tiktok), [stocks](/topic/stocks), [luxury](/topic/luxury), [#ai](/topic/#ai), [canada](/topic/canada), [banking](/topic/banking), [affordable](/topic/affordable), [budgeting](/topic/budgeting), [stocks healthcare](/topic/stocks-healthcare), [binance](/topic/binance), [salesforce](/topic/salesforce), [instagram](/topic/instagram), [nigeria](/topic/nigeria), [cancelled](/topic/cancelled), [intro](/topic/intro), [$wmt](/topic/$wmt), [ford](/topic/ford), [let me](/topic/let-me), [$googl](/topic/$googl), [premier league](/topic/premier-league), [meta](/topic/meta), [qatar](/topic/qatar), [$ai4](/topic/$ai4), [flights](/topic/flights), [open ai](/topic/open-ai), [$tmus](/topic/$tmus), [laliga](/topic/laliga), [balance sheet](/topic/balance-sheet), [faster](/topic/faster), [stocks bitcoin treasuries](/topic/stocks-bitcoin-treasuries), [behind the](/topic/behind-the), [messages](/topic/messages), [facebook](/topic/facebook), [$uber](/topic/$uber), [coins layer 1](/topic/coins-layer-1), [stocks banks](/topic/stocks-banks), [transactions](/topic/transactions), [$hmc](/topic/$hmc), [future of](/topic/future-of), [rates](/topic/rates), [france](/topic/france), [$reymi](/topic/$reymi), [$tm](/topic/$tm), [the only](/topic/the-only), [hotels](/topic/hotels), [positions](/topic/positions), [find the](/topic/find-the), [legit](/topic/legit), [kenya](/topic/kenya), [why is](/topic/why-is), [china](/topic/china), [discord](/topic/discord), [$fdx](/topic/$fdx), [make a](/topic/make-a), [lack of](/topic/lack-of), [employees](/topic/employees), [$cmcsa](/topic/$cmcsa), [shoutout](/topic/shoutout), [australia](/topic/australia), [delta](/topic/delta), [bags](/topic/bags), [unboxing](/topic/unboxing), [saving](/topic/saving), [$sbux](/topic/$sbux), [instead of](/topic/instead-of), [build a](/topic/build-a), [bitcoin](/topic/bitcoin), [vehicles](/topic/vehicles), [hub](/topic/hub), [air canada](/topic/air-canada), [unlock](/topic/unlock), [electronics](/topic/electronics), [work for](/topic/work-for), [tier](/topic/tier), [agencies](/topic/agencies), [coins bitcoin ecosystem](/topic/coins-bitcoin-ecosystem), [iphone](/topic/iphone), [want a](/topic/want-a), [dubai](/topic/dubai), [team and](/topic/team-and), [automation](/topic/automation)

### Top News [#](/topic/customer-service/news)
---
Top news links shared on social in the last XX hours  

*Showing a maximum of X news posts for non-authenticated requests. Use your API key in requests for full results.*  

"The company Discord blamed for its recent breach says it wasn't hacked"  
[News Link](https://www.engadget.com/cybersecurity/the-company-discord-blamed-for-its-recent-breach-says-it-wasnt-hacked-175536278.html) [@engadget](/creator/x/engadget) 2025-10-15T04:52Z 208.1M followers, XXX engagements


"Salesforce Says AI Customer Service Saves $XXX Million Annually - Bloomberg"  
[News Link](https://www.bloomberg.com/news/articles/2025-10-14/salesforce-says-ai-customer-service-saves-100-million-annually) [@business](/creator/x/business) 2025-10-14T18:31Z 208.1M followers, 26.9K engagements


"Best Customer Service 2026: A Round Table With The Experts"  
[News Link](https://www.forbes.com/sites/alanschwarz/2025/10/13/best-customer-service-2026-a-round-table-with-the-experts/) [@Forbes](/creator/x/Forbes) 2025-10-14T15:00Z 208.1M followers, 15.9K engagements


"Salesforce adds voice to Agentforce AI customer service software"  
[News Link](https://www.cnbc.com/2025/10/13/salesforce-adds-voice-to-agentforce-ai-customer-service-software.html) [@CNBCi](/creator/x/CNBCi) 2025-10-13T12:15Z 208.1M followers, 19.7K engagements



### Top Social Posts [#](/topic/customer-service/posts)
---
Top posts by engagements in the last XX hours

*Showing only X posts for non-authenticated requests. Use your API key in requests for full results.*

"This is where I am most sympathetic to the AI is normal technology view: leaders are not watching the ability curve for AI they are working with internal teams and external vendors to find uses for todays AI increasingly those uses are valuable but require time and work"  
[X Link](https://x.com/emollick/status/1979557528783786014) [@emollick](/creator/x/emollick) 2025-10-18T14:37Z 292.4K followers, 9844 engagements


"Front yard looking sharp again 💪🌱 #shorts"  
[YouTube Link](https://youtube.com/watch?v=A86fCmevANs) [@frankthelawnmowerman](/creator/youtube/frankthelawnmowerman) 2025-10-18T12:14Z 8820 followers, 2794 engagements


"🏃Road closures for the TCS Toronto Waterfront Marathon 5K event today will impact several TTC surface routes. Please check your route and allow extra travel time. Learn more at:"  
[X Link](https://x.com/TTChelps/status/1979519604243267864) [@TTChelps](/creator/x/TTChelps) 2025-10-18T12:07Z 77.4K followers, XXX engagements


"Fully configured F4+Carbon Fiber Smoke Tracer.Would you like this for Christmas#toys #airsoft"  
[YouTube Link](https://youtube.com/watch?v=Ibl7gpyfTTE) [@lkcj](/creator/youtube/lkcj) 2025-10-18T11:33Z 1.6M followers, 8695 engagements