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# ![Customer Service Graphic](https://lunarcrush.com/gi/w:26/t:customer-service.png) Customer Service

Starlink and Social Security are increasing staff to improve customer service, according to recent news posts.  Negative experiences with customer service are dominating social media.

### About Customer Service
Customer Service refers to the assistance and support provided to customers before, during, and after a purchase or service.  

### Engagements: XXXXXXXXX [#](/topic/customer-service/interactions)
---
![Engagements Line Chart](https://lunarcrush.com/gi/w:600/t:customer-service/c:line/m:interactions.svg)  
[Engagements 24-Hour Chart Data](/topic/customer-service/time-series/interactions.tsv)  
**Current Value**: XXXXXXXXX  
**Daily Average**: XXXXXXXXX  
**1 Week**: XXXXXXXXXX +0.01%  
**1 Month**: XXXXXXXXXXX +47%  
**6 Months**: XXXXXXXXXXXXX +57%  
**1 Year**: XXXXXXXXXXXXX -XXXX%  
**1-Year High**: XXXXXXXXXX on 2025-03-25  
**1-Year Low**: XXXXXXXXX on 2024-09-29  

| Social Network | X       | TikTok    | YouTube   | Reddit | News  |
| -------------- | -       | ------    | -------   | ------ | ----  |
| Engagements    | XXXXXXX | XXXXXXXXX | XXXXXXXXX | XXXXXX | XXXXX |
  

  
  
### Mentions: XXXXX [#](/topic/customer-service/posts_active)
---
![Mentions Line Chart](https://lunarcrush.com/gi/w:600/t:customer-service/c:line/m:posts_active.svg)  
[Mentions 24-Hour Chart Data](/topic/customer-service/time-series/posts_active.tsv)  
**Current Value**: XXXXX  
**Daily Average**: XXXXX  
**1 Week**: XXXXXX -XXXX%  
**1 Month**: XXXXXX +11%  
**6 Months**: XXXXXXX +15%  
**1 Year**: XXXXXXX +78%  
**1-Year High**: XXXXX on 2025-07-18  
**1-Year Low**: XXXXX on 2024-10-06  

| Social Network | X     | TikTok | YouTube | Reddit | News |
| -------------- | -     | ------ | ------- | ------ | ---- |
| Mentions       | XXXXX | XXX    | XXXXX   | XXXXX  | XX   |
  

  
  
### Creators: XXXXX [#](/topic/customer-service/contributors_active)
---
![Creators Line Chart](https://lunarcrush.com/gi/w:600/t:customer-service/c:line/m:contributors_active.svg)  
[Creators 24-Hour Chart Data](/topic/customer-service/time-series/contributors_active.tsv)  
XXXXX unique social accounts have posts mentioning Customer Service in the last XX hours which is down XX% from XXXXX in the previous XX hours
**Daily Average**: XXXXX  
**1 Week**: XXXXXX -XXXX%  
**1 Month**: XXXXXX +16%  
**6 Months**: XXXXXXX +6.80%  
**1 Year**: XXXXXXX +70%  
**1-Year High**: XXXXX on 2025-07-18  
**1-Year Low**: XXXXX on 2024-09-29  

The most influential creators that mention Customer Service in the last XX hours

| Creator                                                               | Rank | Followers | Posts | Engagements |
| -------                                                               | ---- | --------- | ----- | ----------- |
| [@lkcj](/creator/youtube/lkcj)                                        | X    | XXXXXXXXX | X     | XXXXXXXXX   |
| [@MarioNawfal](/creator/twitter/MarioNawfal)                          | X    | XXXXXXXXX | X     | XXXXXX      |
| [@lkcj](/creator/youtube/lkcj)                                        | X    | XXXXXXXXX | X     | XXXXXX      |
| [@nadulahair](/creator/youtube/nadulahair)                            | X    | XXXXXX    | X     | XXXXXX      |
| [@bilal_customer_service_1](/creator/tiktok/bilal_customer_service_1) | X    | XXXXX     | X     | XXXXX       |
| [@the_empress_pearl](/creator/tiktok/the_empress_pearl)               | X    | XXXXXX    | X     | XXXXX       |
| [@CarolBoitumelo1](/creator/twitter/CarolBoitumelo1)                  | X    | XXXXXX    | X     | XXXXX       |
| [@rcmworldofficial](/creator/youtube/rcmworldofficial)                | X    | XXXXXXX   | X     | XXXXX       |
| [@ninjagoadventure](/creator/youtube/ninjagoadventure)                | X    | XXXXXX    | X     | XXXXX       |
| [@expresscok](/creator/youtube/expresscok)                            | XX   | XXXXX     | X     | XXX         |

[View More](/list/creators/customer-service/100)
  
  
### Sentiment: XX% [#](/topic/customer-service/sentiment)
---
![Sentiment Line Chart](https://lunarcrush.com/gi/w:600/t:customer-service/c:line/m:sentiment.svg)  
[Sentiment 24-Hour Chart Data](/topic/customer-service/time-series/sentiment.tsv)  
**Current Value**: XX%  
**Daily Average**: XX%  
**1 Week**: XX% no change  
**1 Month**: XX% -X%  
**6 Months**: XX% -XX%  
**1 Year**: XX% +6%  
**1-Year High**: XX% on 2025-01-28  
**1-Year Low**: XX% on 2025-02-06  

**Most Supportive Themes**
- **Positive Customer Service Experiences:** (30%) Some companies, like Saatva and Middle Eats, are praised for their exceptional customer service.
- **Customer Service Job and Training:** (10%) Mentions of customer service in the context of job opportunities and training.
  
**Most Critical Themes**
- **Poor Customer Service Experiences:** (45%)  Customers are reporting negative experiences with customer service from various companies, including issues with refunds, slow service, and unhelpful representatives.
- **Amazon Customer Service Issues:** (25%)  Several posts highlight negative experiences with Amazon, including being fired and issues with the Amazon outlet.
- **Specific Company Criticisms:** (15%)  Some posts criticize specific companies like Ryanair and Bank of America for their customer service practices.
  
Network engagement breakdown:  
| Network | Positive  | %   | Neutral   | %   | Negative | %  |
| ------- | --------  | -   | -------   | -   | -------- | -  |
| X       | XXXXXXX   | X%  | XXXXXXX   | X%  | XXXXXX   | X% |
| TikTok  | XXXXXXX   | XX% | XXXXXXXXX | XX% | XXXXXXX  | X% |
| YouTube | XXXXXXXXX | XX% | XXXXXXXXX | XX% | XXXXXX   | X% |
| Reddit  | XXXXX     | X%  | XXXXX     | X%  | XXXXXX   | X% |
| News    | XXX       | X%  | XXX       | X%  | XXX      | X% |
|         |           |     |           |     |          |    |
| Total   | XXXXXXXXX | XX% | XXXXXXXXX | XX% | XXXXXXX  | X% |
  


**Top assets mentioned**
In the posts about Customer Service in the last XX hours

[Uber Technologies, Inc. (UBER)](/topic/$uber)
[Airbnb Inc (ABNB)](/topic/$abnb)
[Verizon Communications Inc. (VZ)](/topic/$vz)
[FedEx Corporation (FDX)](/topic/$fdx)
[Alphabet Inc Class A (GOOGL)](/topic/$googl)
[Comcast Corporation (CMCSA)](/topic/$cmcsa)
[Walmart, Inc. (WMT)](/topic/$wmt)
[DoorDash, Inc. (DASH)](/topic/doordash)
[Coinbase Global, Inc. (COIN)](/topic/coinbase)
[Microsoft Corp. (MSFT)](/topic/microsoft)

**Top topics mentioned**
In the posts about Customer Service in the last XX hours

[coins ai](/topic/coins-ai), [money](/topic/money), [told](/topic/told), [stocks technology](/topic/stocks-technology), [#fyp](/topic/#fyp), [stocks communication services](/topic/stocks-communication-services), [united states](/topic/united-states), [welcome to](/topic/welcome-to), [stocks consumer cyclical](/topic/stocks-consumer-cyclical), [canada](/topic/canada), [all the](/topic/all-the), [stocks financial services](/topic/stocks-financial-services), [credit cards](/topic/credit-cards), [if you](/topic/if-you), [insurance](/topic/insurance), [happened](/topic/happened), [rbc](/topic/rbc), [banking](/topic/banking), [whatsapp](/topic/whatsapp), [get a](/topic/get-a), [youtube](/topic/youtube), [airlines](/topic/airlines), [stocks industrials](/topic/stocks-industrials), [virtual](/topic/virtual), [$reymi](/topic/$reymi), [stocks consumer defensive](/topic/stocks-consumer-defensive), [india](/topic/india), [coins music](/topic/coins-music), [$uber](/topic/$uber), [investment](/topic/investment), [shoes](/topic/shoes), [stocks](/topic/stocks), [$abnb](/topic/$abnb), [rates](/topic/rates), [instagram](/topic/instagram), [tiktok](/topic/tiktok), [discount](/topic/discount), [#viral](/topic/#viral), [coins healthcare](/topic/coins-healthcare), [$vz](/topic/$vz), [$fdx](/topic/$fdx), [luxury](/topic/luxury), [meta](/topic/meta), [bags](/topic/bags), [legit](/topic/legit), [china](/topic/china), [$googl](/topic/$googl), [positions](/topic/positions), [budgeting](/topic/budgeting), [notification](/topic/notification), [foryoupage](/topic/foryoupage), [#foryou](/topic/#foryou), [coins energy](/topic/coins-energy), [coins ai agents](/topic/coins-ai-agents), [#foryoupage](/topic/#foryoupage), [#ai](/topic/#ai), [ford](/topic/ford), [facebook](/topic/facebook), [$cmcsa](/topic/$cmcsa), [has been](/topic/has-been), [$wmt](/topic/$wmt), [automation](/topic/automation), [australia](/topic/australia), [tax bracket](/topic/tax-bracket), [open ai](/topic/open-ai), [just a](/topic/just-a), [savings](/topic/savings), [coins wallets](/topic/coins-wallets), [delta](/topic/delta), [robot](/topic/robot), [stocks bitcoin treasuries](/topic/stocks-bitcoin-treasuries), [faster](/topic/faster), [doordash](/topic/doordash), [stocks healthcare](/topic/stocks-healthcare), [gonna](/topic/gonna), [japan](/topic/japan), [world of](/topic/world-of), [intro](/topic/intro), [philippines](/topic/philippines), [samsung](/topic/samsung), [united states dollar](/topic/united-states-dollar), [logistics](/topic/logistics), [asap](/topic/asap), [ang](/topic/ang), [multiple times](/topic/multiple-times), [wifi](/topic/wifi), [coinbase](/topic/coinbase), [transformative](/topic/transformative), [euro](/topic/euro), [coins sports](/topic/coins-sports), [microsoft](/topic/microsoft), [shein](/topic/shein), [productivity](/topic/productivity), [automotive](/topic/automotive), [superior](/topic/superior), [flights](/topic/flights), [costco](/topic/costco), [decent](/topic/decent), [bank of](/topic/bank-of), [visa](/topic/visa)

### Top News [#](/topic/customer-service/news)
---
Top news links shared on social in the last XX hours  

*Showing a maximum of X news posts for non-authenticated requests. Use your API key in requests for full results.*  

"In an Outage How to Reach Starlink Customer Service PCMag"  
[@PCMag](/creator/x/PCMag) on [X](/post/news/pcmag.com-2358956439) 2025-07-26 00:10:11 UTC 404K followers, 1635 engagements


"Social Security increases staff to improve overwhelmed phone line"  
[@BostonGlobe](/creator/x/BostonGlobe) on [X](/post/news/bostonglobe.com-4131492561) 2025-07-25 21:08:01 UTC 799.2K followers, XXX engagements


"Bill Gates says: When your daughter asks if youd be willing to work a shift in customer service at her startup the only right answer is . - The Times of India"  
[@timesofindia](/creator/x/timesofindia) on [X](/post/news/timesofindia.indiatimes.com-252492774) 2025-07-24 05:00:55 UTC 208.1M followers, XX engagements


"Moving From GenAI To Agentic AI In Within Customer Experience"  
[@Forbes](/creator/x/Forbes) on [X](/post/news/forbes.com-1652360296) 2025-07-23 14:58:22 UTC 20.8M followers, XX engagements



### Top Social Posts [#](/topic/customer-service/posts)
---
Top posts by engagements in the last XX hours

*Showing only X posts for non-authenticated requests. Use your API key in requests for full results.*

"The Lyft CEO works as a Lyft driver every six weeks"  
[@buildinpublic](/creator/youtube/buildinpublic) on [YouTube](/post/youtube-video/R0GQcDLgjQE) 2025-07-27 05:08:27 UTC 29.1K followers, 13.3K engagements


"@Pirat_Nation We have to stop this from happening. Daily reminder for Americans to POLITELY contact BOTH of their Senators and their one Congressman to support S401 and HR987. Then maybe the White House if you're feeling spicy. You can contact BOTH the President and the Vice President"  
[@govcusserdud](/creator/x/govcusserdud) on [X](/post/tweet/1949328805228671257) 2025-07-27 04:39:38 UTC XX followers, XXX engagements


"Buried in my thread but want to stress this. We know calls led to MasterCard customer service escalating the censorship issue to MasterCard HQ. And now we know Visa has a dedicated backend team around addressing the Steam / itchio adult content policy. Something is going on BTS"  
[@acvalensVT](/creator/x/acvalensVT) on [X](/post/tweet/1949327337494893017) 2025-07-27 04:33:48 UTC 1854 followers, 24.9K engagements


"@Ghosty101010 You're pretty much screwed at this point with Discord. You either talk with an AI which is what this is or "Customer Service" and even they don't care to do their job properly. Most likely case Your account is a lost cause they expect you to make a new account"  
[@Lum_The_Lanturn](/creator/x/Lum_The_Lanturn) on [X](/post/tweet/1949318206331486707) 2025-07-27 03:57:31 UTC XX followers, 9766 engagements