[GUEST ACCESS MODE: Data is scrambled or limited to provide examples. Make requests using your API key to unlock full data. Check https://lunarcrush.ai/auth for authentication information.]

![tbpn Avatar](https://lunarcrush.com/gi/w:24/cr:twitter::1838288550569349120.png) TBPN [@tbpn](/creator/twitter/tbpn) on x 93.5K followers
Created: 2025-06-24 00:03:16 UTC

IN NEWS: @DecagonAI raises a $131M Series C co-led by @a16z and @Accel.

We asked @thejessezhang about the benefits of using LLMs in customer service systems.

"The nice thing about LLMs now is this level of nuance. You're able to create much more complex flows tailored to specific users."

"We have customers that use us to process refunds, book flights, or reorder credit cards.

"Before, you were in this dumb decision tree and you were just forced to go down a certain path."

![](https://pbs.twimg.com/amplify_video_thumb/1937300391408074752/img/pBQDmM6EWftIuLlw.jpg)

XXXXXX engagements

![Engagements Line Chart](https://lunarcrush.com/gi/w:600/p:tweet::1937300456184992087/c:line.svg)

**Related Topics**
[$231m](/topic/$231m)
[$15b](/topic/$15b)
[credit cards](/topic/credit-cards)
[flights](/topic/flights)
[andreessen horowitz](/topic/andreessen-horowitz)
[seed funding](/topic/seed-funding)
[$131m](/topic/$131m)

[Post Link](https://x.com/tbpn/status/1937300456184992087)