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[@asktsoe](/creator/twitter/asktsoe)
"Here is some background on Fred Smith and how he turned a term paper at Yale into a $90BN empire otherwise known as Federal Express #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946284912677359639) 2025-07-18 19:04:18 UTC XXX followers, XX engagements


"At the height of the pandemic FedEx moved over X billion masks gloves & test kits and became a key partner in Operation Warp Speed delivering vaccines to every corner of the U.S. #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946289654937931827) 2025-07-18 19:23:08 UTC XXX followers, XX engagements


"Fred Smith founder of FedEx didnt start from nowherehis father was a successful businessman who built a fortune in hotels restaurants & even bus lines. Entrepreneurship ran in the family. #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946285451284722161) 2025-07-18 19:06:26 UTC XXX followers, XX engagements


"Today I learned that Ron Baker took a personal tour of the FedEx operations facilities in Memphis in September 2002. #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946292746005708943) 2025-07-18 19:35:25 UTC XXX followers, XX engagements


"By 1994 Federal Express felt too long for a company built on speed. The new nameFedExwas meant to be sleek memorable and futureready. #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946287677373829215) 2025-07-18 19:15:17 UTC XXX followers, XX engagements


"2/2 Now its the same thing only its not driving its bookkeeping and its tax prep. Joe Woodard @joewoodard #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1943754623832994212) 2025-07-11 19:29:50 UTC XXX followers, XX engagements


"Fred Smith isnt just the FedEx founderhe was also a partowner of the Washington Commanders (formerly Redskins). He bought in back in 2003 alongside other investors. #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946296380307218938) 2025-07-18 19:49:52 UTC XXX followers, XXX engagements


"FedEx was born as Federal Express. Fred Smith wanted a name that sounded official trustworthy and capable of delivering coast to coast. #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946286163876106568) 2025-07-18 19:09:16 UTC XXX followers, XX engagements


"FedEx has always emphasized great customer service. But now that we offer a broad array of services beyond just express delivery we are seeking to differentiate ourselves through an outstanding customer experience. We want to make sure that the customer has a great experience at every touchpoint. Fred Smith founder of FedEx #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946297875845066863) 2025-07-18 19:55:48 UTC XXX followers, XX engagements


"Fred Smith built FedEx on this simple chain: Take care of your people they deliver amazing service profits follow. Otherwise known as People Service Profit #FedEx #Leadership #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946285744575701312) 2025-07-18 19:07:36 UTC XXX followers, XX engagements


"Even for professional services firms as well as FedEx from Ed on the show today Youve gotta build capacity before you build revenue. #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946295049479684587) 2025-07-18 19:44:34 UTC XXX followers, XX engagements


"COSMOS (Customer Operations & Services Master Online System) launched in 1979 as FedExs internal hubcentrally managing people packages vehicles. This led to an excuse-less culture that allowed customers to eventually see the exact same information as FedEx customer service reps. #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946290180500947062) 2025-07-18 19:25:14 UTC XXX followers, XX engagements


"Here are two great videos of the Memphis FedEx hub that Ron toured back in 2002. and also #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946293610539806764) 2025-07-18 19:38:51 UTC XXX followers, XX engagements


"After nearly XX years at the helm Fred Smith retired as CEO of FedEx in June 2022. A legendary run that transformed global logistics. #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946288940656345390) 2025-07-18 19:20:18 UTC XXX followers, XX engagements


"The Hierarchy of Fours at FedEx: 👉 People 👉 Service 👉 Profit 👉 Investment Fred Smith taught that if you care for your people first theyll deliver great service which drives profitallowing you to reinvest. #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946291056745549892) 2025-07-18 19:28:42 UTC XXX followers, XX engagements


"FedEx Express operates the worlds largest cargo airline fleetover XXX jets and countingmaking it the biggest air-cargo fleet globally. #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946289269967925653) 2025-07-18 19:21:36 UTC XXX followers, XX engagements


"The sunset rule at FedEx The sun will not set on an unresolved customer or employee problem that is not dealt with in some way. #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946294642183442738) 2025-07-18 19:42:57 UTC XXX followers, XX engagements


"Before launching into the Canadian Football League Fred Smith tried to bring an NFL expansion teamthe Memphis Hound Dogsto town in 1993. That didnt work so Fred became principal owner of the Memphis Mad Dogs part of the CFLs U.S. expansion in 1995. #AskTSOE @ronaldbaker @edkless"  
![@asktsoe Avatar](https://lunarcrush.com/gi/w:16/cr:twitter::3230155142.png) [@asktsoe](/creator/x/asktsoe) on [X](/post/tweet/1946296773896515930) 2025-07-18 19:51:25 UTC XXX followers, XX engagements