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![asktsoe Avatar](https://lunarcrush.com/gi/w:24/cr:twitter::3230155142.png) The Soul of Enterprise [@asktsoe](/creator/twitter/asktsoe) on x XXX followers
Created: 2025-07-18 19:25:14 UTC

COSMOS (Customer Operations & Services Master Online System) launched in 1979 as FedEx’s internal hub—centrally managing people, packages, vehicles. This led to an “excuse-less culture” that allowed customers to eventually see the exact same information as FedEx customer service reps. #AskTSOE @ronaldbaker @edkless


XX engagements

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[Post Link](https://x.com/asktsoe/status/1946290180500947062)