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[@MEXC_CST](/creator/twitter/MEXC_CST)
"The issues that previously affected certain futures trading services have now been fully resolved and all functions are operating normally. We truly appreciate your patience and understanding during this period and we will continue to optimize our systems to provide you with a more stable and high-quality trading experience"  
[X Link](https://x.com/MEXC_CST/status/1955998272805593594) [@MEXC_CST](/creator/x/MEXC_CST) 2025-08-14T14:21Z XXX followers, 42K engagements


"Hello MEXCer We sincerely apologize for any inconvenience caused. Our team is continuously working to enhance our products and ensure a smoother trading experience for all users. Please note that due to market fluctuations some orders may not be executed as expected. We understand how important this is to you and our team is actively investigating and resolving any related issues. If you have any questions or concerns regarding your order please dont hesitate to reach out to our support team were here to help. Thank you for your continued trust and support"  
[X Link](https://x.com/MEXC_CST/status/1978002487908196826) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-14T07:38Z XXX followers, XX engagements


"Hello siddiquibig4 We are deeply sorry for your unpleasant experience. Forced liquidation orders are subject to market fluctuations and other factors not manual intervention. If you have any questions about this or your specific order please send us a private message with your UID @MEXC_CST we will be happy to assist you Please note that futures trading carries inherent risks. We recommend exploring effective risk management strategies such as using stop-loss and take-profit functions or trading with low leverage to mitigate potential losses. For more information please visit: Thank you for"  
[X Link](https://x.com/MEXC_CST/status/1978256338905129334) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-15T00:27Z XXX followers, XX engagements


"Regarding the COAI position issue you've reported. After verifying the relevant situation we would like to provide the following explanation: MEXC platform determines whether a position triggers the liquidation mechanism based on the fair price. When fair price reaches the liquidation price the liquidation mechanism is triggered. The margin ratio is now at 100%. At this point your position will be taken over. The real-time fair price of this futures is calculated based on the index price and funding rate basis. The index price of COAI mainly comes from BITGET GATEIO MEXC which you can view on"  
[X Link](https://x.com/MEXC_CST/status/1978363902384906576) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-15T07:34Z XXX followers, XX engagements


"Thank you for your message. We completely understand your concern regarding the COAI position. MEXC determines whether a position triggers liquidation based on the fair price. When the fair price reaches or crosses the liquidation price the liquidation mechanism is activated meaning the margin ratio reaches XXX% and the position is taken over. The fair price is calculated dynamically using both the index and market prices to ensure fairness and accuracy. We understand how concerning and frustrating this experience may have been. If youd like us to review your specific case in detail please"  
[X Link](https://x.com/MEXC_CST/status/1978453306700931296) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-15T13:30Z XXX followers, XX engagements


"Hello@ankush672541 Were sorry for your unpleasant experience. MEXC values every user and will never deceive anyone. The forced liquidation of orders is influenced by market fluctuations and other factors not by manual intervention. If you have any questions about this matter or your specific order would you mind sending us a private message Well be happy to provide assistance and follow up with you Please note that futures trading involves certain risks. We recommend exploring effective risk management strategies such as using take-profit and stop-loss functions or adopting low-leverage"  
[X Link](https://x.com/MEXC_CST/status/1978552520470585452) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-15T20:04Z XXX followers, XX engagements


"Dear User Thank you for your interest in learning more about futures trading. You can explore our educational resources through the following links: -Learn All About Crypto: -Beginners Guide to Futures Trading: We hope you find these materials helpful as you begin your trading journey. If you have any questions feel free to reach out to our Online Customer Service team for further assistance"  
[X Link](https://x.com/MEXC_CST/status/1979357306753319018) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-18T01:22Z XXX followers, XX engagements


"Hi@dolfishler We completely understand your concern. At MEXC we regularly review all listed cryptocurrencies to ensure they continue to meet our platforms standards and protect our users interests. When a project shows signs of not meeting these standards we first issue a notice to hide it and reach out to the project team for rectification. If the necessary improvements are not made within the given time frame the crypto may then be delisted from the platform. Please rest assured that these measures are taken carefully and with our users best interests in mind to maintain a secure"  
[X Link](https://x.com/MEXC_CST/status/1978541207589658901) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-15T19:19Z XXX followers, XX engagements


"Hi@UsaidQureshi07 I totally understand this must be frustrating thank you for your patience while we sort this out. Sometimes accounts get restricted automatically when our system detects activity that seems unusual. Its a protective step to keep your funds and the platform safe. If you think this was flagged by mistake no worries we can check it right away. Could you please share your MEXC UID via DM so I can forward your case to our review team Your assets are safe and well do everything we can to resolve this fast. Thanks again for your trust and understanding 💚"  
[X Link](https://x.com/MEXC_CST/status/1978569826496024983) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-15T21:13Z XXX followers, XX engagements


"Thank you for reaching out to us. We truly appreciate your feedback and the chance to clarify this matter. At MEXC we deeply value fairness transparency and the safety of our users. Our risk control system automatically reviews account activities when certain patterns trigger our protective mechanisms this helps ensure a secure and trustworthy trading environment for everyone. After a thorough internal review we found that specific trading activities on your account may have violated the following rule under our Risk Control Guidelines: Clause Number: XXX Examples of Prohibited Transactional"  
[X Link](https://x.com/MEXC_CST/status/1978598271770873923) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-15T23:06Z XXX followers, XX engagements


"Dear User Yes we do support Nigeria. Currently only supported: RUBVNDUAHINRMYRPHPBRLUSDARSCOPMXNSARVESAEDPKRNGNETBEGPKESZARKZTEURJODMADBDTIDRPLNGBPSYPBOBTRYAMDGELTJSKGSAZNIQDUZSGHSBYNLKRNPR P2P trading:"  
[X Link](https://x.com/MEXC_CST/status/1978750057416732975) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-16T09:09Z XXX followers, XXX engagements


"Hi @MrMoney_ke Thank you for reaching out I understand how stressful this situation may feel and Im here to assist you. In some cases account restrictions may be triggered automatically due to unusual activity patterns or as part of our standard risk control process. These measures are in place to protect your assets and the overall safety of the platform. Could you please DM your MEXC UID I will check and follow up the current account status for you. Thank you again for your patience and trust. If you have any further questions please feel free to contact us at any time. We are dedicated to"  
[X Link](https://x.com/MEXC_CST/status/1978849694832009450) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-16T15:45Z XXX followers, XX engagements


"Thank you for your message. We completely understand your concern regarding the Future position. MEXC determines whether a position is liquidated based on the fair price. When the fair price reaches or crosses the liquidation price the liquidation mechanism is triggered meaning the margin ratio hits XXX% and the position is taken over. The fair price is calculated dynamically using both the index and market prices to ensure fairness and accuracy. We understand how concerning and frustrating this experience can be. If youd like us to review your specific case in detail please send us a DM with"  
[X Link](https://x.com/MEXC_CST/status/1978853014116192426) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-16T15:58Z XXX followers, XX engagements


"Hi @Tradecelb We would like to inform you that after a thorough review we have identified that your account has been involved in activities that violated our platform's rules. As part of our standard procedures we have implemented necessary transaction rollbacks and your account has been temporarily frozen to maintain the integrity of our platform. If you believe this action was taken in error or if you need further assistance please reach out to our Customer Service team for immediate support. We are committed to providing the highest level of service and appreciate your understanding and"  
[X Link](https://x.com/MEXC_CST/status/1979015863396372809) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-17T02:45Z XXX followers, XX engagements


"We are sorry that you had an unpleasant experience. The settlement time of MON pre-market trading has not been announced yet. If you orders have been filled and pending for settlement we are sorry that the orders cannot be canceled please wait for the settlement to complete. Thank you for your understanding and support. If you have any other questions please feel free to contact us. Pre-Listing Points follow the core principle of maintaining the total market value of the token: Assume the pre-issuance supply of Token A Points is 100000000 serving as proof of eligibility to participate in"  
[X Link](https://x.com/MEXC_CST/status/1979040735174496381) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-17T04:24Z XXX followers, XX engagements


"@honey1420780 @MEXC_Official We are sorry that you had an unpleasant experience. In order to better help you solve the problem please contact us via private message. We are dedicated to providing you with the best service. Thank you for your understanding and support"  
[X Link](https://x.com/MEXC_CST/status/1979055224695181634) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-17T05:21Z XXX followers, XX engagements


"@Sixftplus4 @cecilia_hsueh I understand that this isn't the experience you were expecting. Could you please provide more details via DM so that we can help you solve this issue as soon as possible Thank you for your understanding and support"  
[X Link](https://x.com/MEXC_CST/status/1979107263001338084) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-17T08:48Z XXX followers, XX engagements


"Hi @alchera42742701 We completely understand your concern and sincerely apologize for the inconvenience this may have caused. Please note that under the MEXC Futures trading mechanism forced liquidation is calculated based on the fair price not the last traded price or the index price. This approach helps ensure greater accuracy and fairness during volatile market conditions. 🔹 You can view the Fair Price history here: 🔹 To check your order liquidation details please go to: Web: Futures Order History Forced Liquidation History App: Order Type Select Liquidation View Liquidation Details 🔹"  
[X Link](https://x.com/MEXC_CST/status/1979223081467154503) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-17T16:28Z XXX followers, XX engagements


"Hello@ankush672541 Were sorry for your unpleasant experience. MEXC values every user and will never deceive anyone. The forced liquidation of orders is influenced by market fluctuations and other factors not by manual intervention. If you have any questions about this matter or your specific order would you mind sending us a private message with your UID Well be happy to provide assistance and follow up with you Please note that futures trading involves certain risks. We recommend exploring effective risk management strategies such as using take-profit and stop-loss functions or adopting"  
[X Link](https://x.com/MEXC_CST/status/1979304627175854090) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-17T21:52Z XXX followers, XX engagements


"We truly understand how you feel and were here to support you. Could you please DM your MEXC UID I will check and follow up the current account status for you. Thank you again for your patience and trust. If you have any further questions please feel free to contact us at any time. We are dedicated to providing you with the best service"  
[X Link](https://x.com/MEXC_CST/status/1978842515186049220) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-16T15:16Z XXX followers, XX engagements


"Thank you for expressing your concern. To clarify MEXC applies a targeted risk control mechanism in accordance with the section about Rules of Services and Account Restrictions in our Terms and Conditions which is based on international AML and market integrity regulations (e.g. FATF Recommendation XX EU 6AMLD and OFAC sanctions compliance). Only a very small portion of accounts typically those flagged for suspicious patterns like coordinated manipulation or high-frequency abuse undergo temporary withdrawal restrictions pending review. These measures are essential for protecting the broader"  
[X Link](https://x.com/MEXC_CST/status/1978871882960244778) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-16T17:13Z XXX followers, XXX engagements


"Hi@borntobother Were truly sorry to hear you feel this way and we completely understand your frustration. Please rest assured that MEXC is a fully compliant and transparent exchange operating under strict global regulations to ensure user safety and asset protection. Fund security is the top priority. We have always performed well in this regard and have never had a single exchange fund theft incident. MEXC provides a 1:1 reserve for all users' assets. Protecting users' assets is our top priority. Your assets are well protected at MEXC with a high degree of transparency. You can check out our"  
[X Link](https://x.com/MEXC_CST/status/1979592943414767998) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-18T16:58Z XXX followers, X engagements


"I understand your feeling and situation. Stop-profit and stop-loss orders may fail to trigger due to factors such as drastic market fluctuations and insufficient position closure volume. If triggered successfully a closing order will be placed at the market price. However due to market fluctuations the market price order may not be executed and the final transaction price may deviate from the preset price. Setting Take-Profit and Stop-Loss for Futures Trading: If youd like us to review your specific case in detail please send us a DM with your UID and well be happy to assist you further"  
[X Link](https://x.com/MEXC_CST/status/1978845173892403207) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-16T15:27Z XXX followers, XX engagements


"Dear User Thank you for reaching out to us. We truly appreciate your feedback and understand your concern regarding this matter. At MEXC we are committed to upholding fairness and transparency for all users. To ensure a secure and reliable trading environment our risk control system carefully reviews account activity whenever it triggers our platforms protective measures. Appreciate for your understanding and cooperation. We appreciate your continued support as we work together to keep MEXC a safe and transparent platform for everyone. If you have any questions about your account please feel"  
[X Link](https://x.com/MEXC_CST/status/1979421221436690847) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-18T05:36Z XXX followers, XX engagements


"I understanding your feeling and situation. MEXC platform determines whether a position triggers the liquidation mechanism based on the fair price. When fair price reaches the liquidation price the liquidation mechanism is triggered. The margin ratio is now at 100%. At this point your position will be taken over. In market trading price changes are primarily influenced by the following factors: X. User trading behavior and market supply-demand dynamics: Price fluctuations reflect the actual trading conditions in the market during a specific period. X. Impact of large trade orders: For example"  
[X Link](https://x.com/MEXC_CST/status/1979531520479244563) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-18T12:54Z XXX followers, XX engagements


"Thank you for reaching out to us regarding the price fluctuations in futures trading prices. After verifying the relevant situation we would like to provide the following explanation: The latest price of the futures on the MEXC platform is directly formed by user-initiated trading activities on the platform. After further verification with the relevant team we confirm that the price fluctuations during the mentioned period were the natural result of free trading by users and represent normal market behavior. Due to the differences in the number of traders trading depth and order liquidity"  
[X Link](https://x.com/MEXC_CST/status/1979537499539308832) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-18T13:18Z XXX followers, XX engagements


"Hi @NunoNev85132038 I sincerely apologize for the inconvenience this has caused you. Your feedback has been submitted and the relevant team will look into the ticket and get back to you as soon as possible. In the meantime please keep an eye on your email inbox for updates. We truly appreciate your support and patience and we are committed to resolving this matter for you"  
[X Link](https://x.com/MEXC_CST/status/1978097524687696304) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-14T13:56Z XXX followers, XX engagements


"Dear @Giuseppe00004 We understand your concern regarding the temporary withdrawal restriction and sincerely apologize for any inconvenience caused. Please note that such restrictions may occur when our security system identifies unusual activity or elevated risk indicators. These are preventive measures implemented to protect your assets and ensure the stability of the platform. If you believe your account was flagged in error kindly provide your MEXC UID via direct message so we can conduct a prompt review. Your funds remain fully protected and we appreciate your cooperation and understanding"  
[X Link](https://x.com/MEXC_CST/status/1978967186950762831) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-16T23:31Z XXX followers, XX engagements


"Hi@Sixftplus4 thank you for reaching out to us 💬 We completely understand how concerning it can be to experience a withdrawal restriction and we sincerely apologize for any inconvenience this may have caused. In certain cases withdrawals may be temporarily restricted when our system detects abnormal activity elevated risk patterns or security triggers. These measures are part of our automated protection system designed to safeguard both our users and the platform. If you believe your account was flagged by mistake please rest assured that your assets remain fully secure such cases are"  
[X Link](https://x.com/MEXC_CST/status/1978968386890850764) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-16T23:36Z XXX followers, XX engagements


"Dear @Tradecelb We fully understand your feelings and we sincerely regret the inconvenience and dissatisfaction this matter may have caused you. Our risk control policies are designed to ensure the fairness and compliance of all users trading activities. After a thorough verification conducted by the Risk Control Department it has been confirmed that abnormal trading activities occurred involving your account and associated accounts. Therefore in accordance with the provisions of the User Agreement we have taken appropriate measures to recover the abnormal profits generated. For further"  
[X Link](https://x.com/MEXC_CST/status/1978989910263763290) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-17T01:02Z XXX followers, XX engagements


"We understand your concern regarding the liquidation of futures position and sincerely apologize for the inconvenience caused. Could you please share your MEXC UID with us for further investigation We are dedicated to providing you with the best service. Thank you for your understanding and support"  
[X Link](https://x.com/MEXC_CST/status/1979041697016537193) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-17T04:28Z XXX followers, XX engagements


"Dear User Were sorry to hear about your experience and understand your concerns. As matters related to risk control may involve sensitive personal information we kindly ask that you contact our Online Customer Service team for immediate assistance. They are available 24/7 and may require additional details in order to support you more effectively. We remain committed to providing you with the highest standard of service. Thank you for your understanding and continued support"  
[X Link](https://x.com/MEXC_CST/status/1979401647458840814) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-18T04:18Z XXX followers, XX engagements


"Thank you for your message. We completely understand your concern regarding the SUI position. Token prices fluctuate due to market conditions and while it's natural to want the price to go up or down it's important to Do Your Own Research and manage risk effectively. Markets will always have ups and downs so it's crucial to stay patient plan ahead and avoid making emotional decisions. Keep in mind each pump is often followed by a dump so always stay cautious and invest only what you can afford to lose. We understand how concerning and frustrating this experience can be. If youd like us to"  
[X Link](https://x.com/MEXC_CST/status/1979534286819828189) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-18T13:05Z XXX followers, XX engagements


"@us3l3ssch1 @cecilia_hsueh @ChihuahuaChain Hi @us3l3ssch1 Thanks for your support and invite on MEXC we appreciate that. You may submit your listing suggestion using the following link:"  
[X Link](https://x.com/MEXC_CST/status/1979599059360080292) [@MEXC_CST](/creator/x/MEXC_CST) 2025-10-18T17:22Z XXX followers, XX engagements