#  @AskKlarna AskKlarna AskKlarna posts on X about klarna, if you, we are, resolve the most. They currently have [------] followers and [----] posts still getting attention that total [-----] engagements in the last [--] hours. ### Engagements: [-----] [#](/creator/twitter::866572853407338497/interactions)  - [--] Week [------] +1,217% - [--] Month [------] +158% - [--] Months [------] +387% - [--] Year [------] +743% ### Mentions: [--] [#](/creator/twitter::866572853407338497/posts_active)  - [--] Month [--] -87% - [--] Months [---] +85% - [--] Year [---] +435% ### Followers: [------] [#](/creator/twitter::866572853407338497/followers)  - [--] Week [------] +0.09% - [--] Month [------] +0.34% - [--] Months [------] +2% - [--] Year [------] +4.10% ### CreatorRank: [-------] [#](/creator/twitter::866572853407338497/influencer_rank)  ### Social Influence **Social category influence** [stocks](/list/stocks) [technology brands](/list/technology-brands) [finance](/list/finance) [countries](/list/countries) [social networks](/list/social-networks) [fashion brands](/list/fashion-brands) [travel destinations](/list/travel-destinations) [gaming](/list/gaming) [products](/list/products) [celebrities](/list/celebrities) **Social topic influence** [klarna](/topic/klarna) #17, [if you](/topic/if-you), [we are](/topic/we-are), [resolve](/topic/resolve) #178, [more info](/topic/more-info), [send](/topic/send) #2055, [kindly](/topic/kindly), [reaching](/topic/reaching), [app](/topic/app), [lg](/topic/lg) **Top accounts mentioned or mentioned by** [@klarna](/creator/undefined) [@klarnaseb](/creator/undefined) [@iammisssandy](/creator/undefined) [@corrinnestanley](/creator/undefined) [@kamicron](/creator/undefined) [@sophsweet](/creator/undefined) [@uzoart](/creator/undefined) [@boohoo](/creator/undefined) [@stripe](/creator/undefined) [@arekhontank](/creator/undefined) [@bigjlmslade](/creator/undefined) [@blueman2668](/creator/undefined) [@jakonoc](/creator/undefined) [@teamsterbryan](/creator/undefined) [@brooksyblue94](/creator/undefined) [@johnlewisretail](/creator/undefined) [@lucianozazzetti](/creator/undefined) [@fknyurmom](/creator/undefined) [@martinslewis](/creator/undefined) [@shilohjohndime](/creator/undefined) **Top assets mentioned** [Klarna Group plc (KLAR)](/topic/klarna) [RefundCoin (RFD)](/topic/refund) [Mastercard, Inc. (MA)](/topic/$ma) [Alphabet Inc Class A (GOOGL)](/topic/$googl) [StubHub Holdings, Inc. (STUB)](/topic/$stub) ### Top Social Posts Top posts by engagements in the last [--] hours "@metajungle Hi Jacob To apply for the card you need to make sure that you also have a bank account connected to Klarna and an approved risk assessment. If you return to me in a DM I can have a closer look /Elin" [X Link](https://x.com/AskKlarna/status/1118762790796386304) 2019-04-18T06:26Z [----] followers, [--] engagements "@ChrizZiey Ik vertrouw erop je hiermee voldoende te hebben genformeerd en alvast een fijn weekend toegewenst 👋 Met uiterst vriendelijke groeten Patrick" [X Link](https://x.com/AskKlarna/status/1697613812960989687) 2023-09-01T14:14Z [----] followers, [--] engagements "@Pammypug206 Once this has been reported as a return our disputes team can then investigate this case and reach out ASAP. We do apologise for all the trouble you've experienced trying to resolve this matter. 2/2" [X Link](https://x.com/AskKlarna/status/1698353573112013046) 2023-09-03T15:13Z [----] followers, [--] engagements "@_banix That benefit our customers and adhere to BNPL and banking regulations while also streamlining our BNPL offerings across markets and products. Our customers' financial wellbeing is our top priority and we have many measures in place to help customers pay on time. (3/4)" [X Link](https://x.com/AskKlarna/status/1704765041407344781) 2023-09-21T07:50Z [----] followers, [--] engagements "@SusieDuguid Hi Susie we're sorry to hear this. We'd really like to look into this if you please could get back to us on phone at [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) and an agent will happily assist you further. Thanks" [X Link](https://x.com/AskKlarna/status/1710183122111701383) 2023-10-06T06:40Z [----] followers, [--] engagements "@Grinnald93 In regards to our specialised team sometimes we face a higher volume of traffic than normal which can cause some delays in our teams response. We want you to know you can submit a complaint about your experience. To do this please contact our customer service 2/4" [X Link](https://x.com/AskKlarna/status/1717414848642875699) 2023-10-26T05:36Z [----] followers, [--] engagements "@mrnobodycb1990 Hi Casey thanks for reaching out again. Following our complaints procedure our team will thoroughly investigate your issue and respond within [--] weeks of receipt of your complaint. 1/3" [X Link](https://x.com/AskKlarna/status/1724686380930875895) 2023-11-15T07:10Z [----] followers, [--] engagements "@roberte46763910 Hi unfortunately we lack access to any account tools necessary to look into this inquiry via social media. Instead we kindly advise reporting the transaction within your Klarna app as an incorrect invoice as this will pause payments temporarily to give you time to reach (1/3)" [X Link](https://x.com/AskKlarna/status/1727156667479941461) 2023-11-22T02:46Z [----] followers, [--] engagements "@HumhrySir Hey there we're sorry to hear this. We'd like to take another look at your case. Sadly we're unable to assist further over social media so we kindly ask if you could call us on 844-KLARNA1 (844-552-7621) and an agent will be with you shortly thanks" [X Link](https://x.com/AskKlarna/status/1727945205897101550) 2023-11-24T07:00Z [----] followers, [--] engagements "@daisyy26 Hi Daisy thanks for reaching out again. Sadly we have no way of accessing the tools to help with this over social media so we kindly ask if you could call us on [----] [---] [----] (Mon-Sat 9am-6pm) and an agent can provide an update and submit a complaint on your behalf. 1/2" [X Link](https://x.com/AskKlarna/status/1727957636673319037) 2023-11-24T07:49Z [----] followers, [--] engagements "@Gazzabjazza86 We apologise for the delay however if you reach out to your bank they may be able to release the funds sooner. You can also read more about this at the following link: (2/2) https://www.klarna.com/uk/customer-service/my-purchase-was-denied-why-do-i-still-see-a-transaction-to-klarna-on-my-card/ https://www.klarna.com/uk/customer-service/my-purchase-was-denied-why-do-i-still-see-a-transaction-to-klarna-on-my-card/" [X Link](https://x.com/AskKlarna/status/1728284022638366732) 2023-11-25T05:26Z [----] followers, [--] engagements "@Daleloo94 That are dependent upon a number of factors including the amount of order previous order history and external credit rating amongst other considerations. Due to system limitations no member of Klarna staff can make changes to the system. (2/3)" [X Link](https://x.com/AskKlarna/status/1730164653819416908) 2023-11-30T09:59Z [----] followers, [--] engagements "@cmelcr We understand how frustrating this must be and we apologise for the delay. Sadly we are unable to assist with this over social media as we have no ways of accessing any account or purchases which is why we kindly ask to give us a call again or via the link we posted above. 1/3" [X Link](https://x.com/AskKlarna/status/1730564726176862476) 2023-12-01T12:29Z [----] followers, [--] engagements "@justinC2013 Aw thanks Justin We look forward to seeing you checkout again this holiday season 👀 ☃" [X Link](https://x.com/AskKlarna/status/1730962490492620853) 2023-12-02T14:49Z [----] followers, [--] engagements "@JustLetItGLOW1 I am sorry to hear that. Regrettably our team is unable to help with account-related inquiries here on social media. For further assistance please give us a call at (844)552-7621 or chat with us at both available 24/7. /Artemis" [X Link](https://x.com/AskKlarna/status/1732028506614141080) 2023-12-05T13:25Z [----] followers, [--] engagements "@Rose_Miggins The approval decision is not based solely on credit score but rather multiple internal data points. Please note that attempting too many purchases in a short amount of time may result in being rejected. 2/3" [X Link](https://x.com/AskKlarna/status/1732134700859174940) 2023-12-05T20:27Z [----] followers, [--] engagements "@hailieybieber Hey there Holly. Sorry about this but we're sadly we're unable to guarantee that any of our payment services will be offered at any stores checkout. We kindly recommend reaching out to ASOS directly for clarification on their end thank you" [X Link](https://x.com/AskKlarna/status/1732399348284035137) 2023-12-06T13:59Z [----] followers, [--] engagements "@sillygoosesash We apologize for the delay however if you reach out to your bank they may be able to release the funds sooner. You can read more about this process and what to expect at the following link: (2/2)" [X Link](https://x.com/AskKlarna/status/1733691990343127265) 2023-12-10T03:35Z [----] followers, [--] engagements "@_hourglass @VividSeats Hi we're saddened to hear this and we'd love to help. Please reach out to us via chat Please contact us via CHAT or by phone at (844)552-7621 M-F [--] A.M. - [--] P.M(US) or visit us at and select your region for assistance" [X Link](https://x.com/AskKlarna/status/1733958268203024690) 2023-12-10T21:14Z [----] followers, [--] engagements "@joshpowell100 Hi there we're sorry for any confusion caused. We have recently moved all of our UK financial services to another Klarna company named Klarna Financial Services UK Ltd to comply with UK financial regulations. 1/2" [X Link](https://x.com/AskKlarna/status/1734198793090802069) 2023-12-11T13:09Z [----] followers, [---] engagements "@joshpowell100 If someone has previously set up a direct debit with us while we were under our Swedish name Klarna AB their bank is obligated to inform them when a company they have a direct debit with changes name. More info on this can be found here: 2/2" [X Link](https://x.com/AskKlarna/status/1734198854981996727) 2023-12-11T13:10Z [----] followers, [--] engagements "@mrskateypage Hi Katey we're sorry for any confusion or concern caused. We have recently moved all of our UK financial services to another Klarna company named Klarna Financial Services UK Ltd to comply with UK financial regulations. 1/2" [X Link](https://x.com/AskKlarna/status/1734199019419602985) 2023-12-11T13:10Z [----] followers, [--] engagements "@mrskateypage If someone has previously set up a direct debit with us while we were under our Swedish name Klarna AB their bank is obligated to inform them when a company they have a direct debit with changes name. More info on this can be found here: 2/2" [X Link](https://x.com/AskKlarna/status/1734199063459873033) 2023-12-11T13:10Z [----] followers, [--] engagements "@hottubzzz Hi there we're sorry for any confusion caused. We have recently moved all of our UK financial services to another Klarna company named Klarna Financial Services UK Ltd to comply with UK financial regulations. 1/3" [X Link](https://x.com/anyuser/status/1734489246159757758) 2023-12-12T08:23Z [--] followers, [--] engagements "@Finnscoot Hi there Before we help you today can you please confirm the country you are currently located in This will ensure the correct team can assist you further. As soon as you confirm your country you will be transferred to one of our agents" [X Link](https://x.com/AskKlarna/status/1735221833467633799) 2023-12-14T08:54Z [----] followers, [---] engagements "@bethreadie We kindly advise giving us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) where you can speak to an agent directly and even submit a complaint allowing our team to thoroughly investigate your case handling. More info on this process here: 2/3" [X Link](https://x.com/AskKlarna/status/1735250395440554363) 2023-12-14T10:48Z [----] followers, [--] engagements "@TheOnlyAC Hi Amanda we understand it can be frustrating if you experience that not all or no Klarna payment options are available to you when making a purchase especially when being approved in the past. For more information on this and to reach us visit us at" [X Link](https://x.com/AskKlarna/status/1735423835527053541) 2023-12-14T22:17Z [----] followers, [--] engagements "@IrishAnna21 Hi Anna unfortunately our team is unable to assist with with account-related inquiries via social media. For further assistance please give us a call at [------------] available M - Sat [--] am - [--] pm GM or chat with us at available 24/7. Thanks" [X Link](https://x.com/AskKlarna/status/1735743439898112470) 2023-12-15T19:27Z [----] followers, [--] engagements "@anna_cawley Hi Anna thanks for reaching out. We understand how frustrating it is when waiting for your funds to be returned to you and we want to assure you we will help you. Unfortunately we are unable to assist further over social media but our customer service can help. (1/3)" [X Link](https://x.com/AskKlarna/status/1737793220338167923) 2023-12-21T11:12Z [----] followers, [--] engagements "@LauraBarr681359 Hi Laura we're so sorry to hear this. We understand how frustrating it can be when waiting for your funds to be returned to you and we want to assure you we will help you. Unfortunately we are unable to assist further over social media but our customer service can help. 1/2" [X Link](https://x.com/AskKlarna/status/1738105755180351582) 2023-12-22T07:54Z [----] followers, [--] engagements "@JeepWranger21 Sadly we're unable to assist with this over social media so we kindly ask if you could give us a call on (844)552-7621 M-F [--] A.M. - [--] P.M. where you can speak to an agent directly and they can help get your account updated accordingly. 2/3" [X Link](https://x.com/AskKlarna/status/1738107550321480170) 2023-12-22T08:01Z [----] followers, [--] engagements "@jo_jo_111 Hi Joanna sorry to hear this. In the link below you can find some more info on why this may be happening plus some troubleshooting methods to resolve it: If it is still occurring please call [----] [---] [----] (Mon-Sat [--] am-6 pm) for further assistance" [X Link](https://x.com/anyuser/status/1739963540004348142) 2023-12-27T10:56Z [--] followers, [--] engagements "@manishlohat We'd really like to take another look into what has occurred here and help in anyway we can. We kindly advise reaching out to our customer service by calling on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) and an agent can assist you further with your complaint. Thanks. (2/2)" [X Link](https://x.com/AskKlarna/status/1741037722343530830) 2023-12-30T10:05Z [----] followers, [--] engagements "@Chad25216451 Hey again Chad. Once a payment option is agreed upon at checkout we sadly are unable to then change or amend this option after checkout is complete. We're sorry for any inconvenience this causes and thank you for your feedback" [X Link](https://x.com/AskKlarna/status/1743168808343204203) 2024-01-05T07:13Z [----] followers, [--] engagements "@DeanCharli26 Hi Dean we're sorry to hear that. Unfortunately we are unable to look into this for you via social media. If you need this looked into or would like some clarification then we kindly suggest reaching out to our customer service team at 1-844-552-7621. Thanks" [X Link](https://x.com/AskKlarna/status/1743500504515109030) 2024-01-06T05:11Z [----] followers, [--] engagements "@dontouchmybear Hi Effy we're sorry to hear this. Sadly we can't assist with this further over social media so we kindly ask if you could reach out to our customer service directly. Give us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) and an agent can take another look at your case. 1/2" [X Link](https://x.com/AskKlarna/status/1744289925145522593) 2024-01-08T09:28Z [----] followers, [--] engagements "@miltis24 Hi there we're sorry to hear this and we want to help. Sadly we're unable to assist with account specific issues over social media but our customer service team can help. Please give us a call on [----] [---] [----] (Mon-Sat 9am-6pm GMT) and an agent will be with you shortly thanks" [X Link](https://x.com/AskKlarna/status/1744319588483871195) 2024-01-08T11:26Z [----] followers, [--] engagements "@LisaHar94770198 Hi Lisa. We're really disappointed to hear this and we apologise for the lengthy time it is taking for your issue to be resolved. Sadly we've faced a higher volume of traffic and it has caused some delays. Rest assured your funds will be returned to you. 1/3" [X Link](https://x.com/AskKlarna/status/1744328629604012334) 2024-01-08T12:02Z [----] followers, [--] engagements "@LisaHar94770198 Hi Lisa we're disappointed to hear this and we want to help. Unfortunately we cannot assist with specific cases on social media kindly reach us via live chat (24/7) or at [----] [---] [----] (Mon-Sat [--] am-6 pm). Alternatively you can reach us via email" [X Link](https://x.com/AskKlarna/status/1744702263296205142) 2024-01-09T12:46Z [----] followers, [--] engagements "@JoshHill95 I am so sorry to hear that Josh. Regrettably we can not assist with account related inquiries on social media as we do not have access to any of your details for security reasons. Please if you may contact our Customer Service team for an update. Apologies once again. /Artemi" [X Link](https://x.com/AskKlarna/status/1745749156239401226) 2024-01-12T10:06Z [----] followers, [--] engagements "@mastershaz Hi we're extremely sorry for any stress this situation has caused unfortunately we cannot assist with specific cases on social media. We encourage you contact customer service to raise a complaint so a specialist team can have a further look. Again our sincerest apologies" [X Link](https://x.com/anyuser/status/1745760288614261057) 2024-01-12T10:51Z [--] followers, [--] engagements "@Mel0ntwist85 Dear Erik I'm Sorry to hear that you have difficulties If you still encounter problems Our team is unable to help with account-related inquiries here on social media. For that reason please contact us via our own private channels Klarna-Chatsupport or by Telephone" [X Link](https://x.com/anyuser/status/1745779105784586579) 2024-01-12T12:05Z [--] followers, [--] engagements "@bethreadie Hi we are extremely sorry for any stress this situation has caused you unfortunately we cannot assist with specific cases on social media. Kindly reach us via phone at [----] [---] [----] (Mon-Sat 9am-6pm) and agent will note for a specialist to get back to you on your existing case" [X Link](https://x.com/AskKlarna/status/1745797552501334245) 2024-01-12T13:19Z [----] followers, [--] engagements "@Dawnofhistory19 Hi there we are really sorry to hear this. Sadly we are unable to assist with purchase specific matters over social media but we kindly ask if you could reach out to our customer service who can take another look at your dispute. 1/2" [X Link](https://x.com/AskKlarna/status/1746525183605641409) 2024-01-14T13:30Z [----] followers, [--] engagements "@symonbain Hi we're sorry to hear that this has occurred. Unfortunately we can't further assist with this issue via social media but if the problem persists we recommend reaching out to our support team at [----] [---] [----] (Mon-Sat 9am-6pm) so that we can confirm the status of your change" [X Link](https://x.com/AskKlarna/status/1746651886000738593) 2024-01-14T21:53Z [----] followers, [--] engagements "@Meinhart_GM Dear Appie Hi there thank you for reaching out to us. Regrettably our team is unable to help with account-related inquiries here on social media. For that reason please contact us via our own private channels Klarna-Chatsupport or by Telephone. (see contact details below)" [X Link](https://x.com/AskKlarna/status/1746798680017916220) 2024-01-15T07:37Z [----] followers, [--] engagements "Via the in-app chat or by calling us on [----] [---] [----] (Mon-Sat 9am-6pm) and one of our agents will submit your complaint internally. After this you will receive an acknowledgement email from our specialist complaints team where you can reply and submit any further info. (2/3)" [X Link](https://x.com/anyuser/status/1746859709242417279) 2024-01-15T11:39Z 10.1K followers, 16.4K engagements "@GillianDarcy Hi Gillian we would love to help with this. Sadly we're unable to investigate further over social media so kindly ask if you could reach out to our customer service directly. Reach out via the in-app chat or give us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) thank you" [X Link](https://x.com/AskKlarna/status/1747194882219765920) 2024-01-16T09:51Z [----] followers, [--] engagements "@darrenmorgan73 Hi Darren. Sadly we're unable to assist with account specific matters over social media but our customer service will be happy to take a look and get this amended. Please reach out via the in-app chat or give us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) thanks so much" [X Link](https://x.com/AskKlarna/status/1747204533816582170) 2024-01-16T10:29Z [----] followers, [--] engagements "@Sheffield_Tiger Hi there thanks for reaching out. Sadly we're unable to assist with merchant based queries here on social media but our merchant support team are well equipped to help. You can reach out to us via the chat in the link below for an update: 1/2" [X Link](https://x.com/AskKlarna/status/1747260801390703015) 2024-01-16T14:13Z [----] followers, [--] engagements "@ChrizZiey Dank voor deze toelichting. Dan geef ik je het advies om de toegestuurde link te gebruiken of je in contact te stellen met de specialisten van onze Klantenservice. Deze hebben namelijk inzage in jouw klantgegevens. Die informatie is niet voorhanden op Social Media" [X Link](https://x.com/AskKlarna/status/1748271307764944954) 2024-01-19T09:08Z [----] followers, [--] engagements "@casandramem Hi Samantha apologies for the late response. Each purchases decision is generated by an algorithm that is based upon a number of factors and we are sadly unable to guarantee that any of our customers will be accepted. More info on this can be found here:" [X Link](https://x.com/AskKlarna/status/1749018406722871369) 2024-01-21T10:37Z [----] followers, [--] engagements "@mav__is Hi Mav Thank you for reaching out to us. Before we help you today can you please confirm the country you are currently located in This will ensure the correct team can assist you further. 🙂" [X Link](https://x.com/anyuser/status/1749677032676483158) 2024-01-23T06:14Z [--] followers, [--] engagements "@JeffthaNL078 Hello again we are extremely sorry for not receiving the proper support from our agents so far we definitely want to help unfortunately we cannot assist with specific cases via social media but we will send you a DM with the proper point of contact" [X Link](https://x.com/anyuser/status/1749755683484873055) 2024-01-23T11:27Z [--] followers, [--] engagements "@Kira74358311079 Hi Kira thanks for reaching out. Please contact us via chat or by phone as some information we are unable to provide via social media. We hope to hear from you soon. Take care" [X Link](https://x.com/AskKlarna/status/1749789708828233851) 2024-01-23T13:42Z [----] followers, [--] engagements "@CarmenDecius Hi Carmen we are extremely sorry you are disappointed by our services and that you have not received the proper support so far. We want to ensure this changes but sadly are unable to support with specific cases on social media. 1/4" [X Link](https://x.com/AskKlarna/status/1749805094990913649) 2024-01-23T14:43Z [----] followers, [--] engagements "@di_moran Hi we are very sorry to hear about this. Sadly on social media we cannot assist with specific cases therefore we kindly ask you to contact our customer service and request for an update our live app chat is available 24/7. 1/3" [X Link](https://x.com/AskKlarna/status/1751863703736025353) 2024-01-29T07:03Z [----] followers, [--] engagements "@di_moran We also encourage you to file a complaint about your experience with us so far allowing our team to thoroughly investigate your case handling. More info on this process here: 2/3" [X Link](https://x.com/AskKlarna/status/1751863744408261004) 2024-01-29T07:03Z [----] followers, [--] engagements "@lixiahua Hey there thanks for reaching out. Sadly we're unable to assist with account/purchase specific queries over social media but our service team are here to help. Kindly give us a call on 844-KLARNA1 (844-552-7621) and an agent will be with you shortly" [X Link](https://x.com/AskKlarna/status/1752257716867748055) 2024-01-30T09:09Z [----] followers, [--] engagements "@UnseenBase We kindly advise giving us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) where you can speak to an agent directly and even submit a complaint allowing our team to thoroughly investigate your case handling. More info on this process here: 2/3" [X Link](https://x.com/AskKlarna/status/1752669733374079461) 2024-01-31T12:26Z [----] followers, [--] engagements "@DeborahSimons Dank voor jouw bericht Via Social Media hebben wij geen inzage in jouw klantgegeven om dit onderwerp verder op te pakken. Wel kan ik je adviseren om contact op te nemen met de specialisten van onze Klantenservice. De verantwoordelijke medewerker helpt jou dan graag verder" [X Link](https://x.com/AskKlarna/status/1752939715748106342) 2024-02-01T06:19Z [----] followers, [--] engagements "@TheKagee82 Hi we are extremely sorry to hear about this. We understand how frustrating it is when waiting for your funds to be returned to you and we want to assure you we will help you. Unfortunately we are unable to assist further over social media but our customer service can help.1/3" [X Link](https://x.com/AskKlarna/status/1753028801729093855) 2024-02-01T12:13Z [----] followers, [--] engagements "@edel_thom Hi Edel we're sorry to hear you've been waiting on your refund and we want to help. Sadly are are unable to investigate specific issues over social media and can only provide general information we kindly ask if you could call us on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT). 1/2" [X Link](https://x.com/AskKlarna/status/1753316547618062802) 2024-02-02T07:16Z [----] followers, [--] engagements "@edvinslouis Hi Tess Via Social Media heb ik geen mogelijkheid tot inzage in jouw klantgegevens Om er zeker van te zijn dat je over de juiste contactgegevens beschikt zie onderstaande contactgegevens" [X Link](https://x.com/AskKlarna/status/1753331777572134967) 2024-02-02T08:17Z [----] followers, [--] engagements "@TheKagee82 Unfortunately we are not able to assist you further than this on social media as we do not have access on customers accounts. If you wish to reach our customer service by email please feel welcome to using this link 3/3" [X Link](https://x.com/AskKlarna/status/1753388427448328560) 2024-02-02T12:02Z [----] followers, [--] engagements "@nisupplements Again we are very sorry to hear this and understand your frustration completely. Sadly we are unable to investigate this further over social media but our escalation team can look into your case/case handling and provide a solution as soon as possible. 1/2" [X Link](https://x.com/AskKlarna/status/1753726945890611365) 2024-02-03T10:27Z [----] followers, [--] engagements "@Kent15Carly What can steps can be taken in order to have this resolved. Unfortunately as we lack access to any account tools we are unable to provide any further information or assistance with this via social media. We apologize for any inconvenience caused. (2/2)" [X Link](https://x.com/AskKlarna/status/1754019251688460357) 2024-02-04T05:49Z [----] followers, [--] engagements "@Puddytatpurr Hi sorry to hear that. We're not aware of any issues with Lloyds specifically at this time. Unfortunately we lack access to the account tools necessary to look into this directly via social media so if the app isn't displaying any corrections that need to be made (1/2)" [X Link](https://x.com/AskKlarna/status/1754267467554181399) 2024-02-04T22:15Z [----] followers, [--] engagements "@Yaroon01 We apologise for the delay however if you reach out to your bank they may be able to release the funds sooner. You can also read more about this here on (2/2)" [X Link](https://x.com/AskKlarna/status/1754508384974336070) 2024-02-05T14:12Z [----] followers, [--] engagements "@Eve_O_Tucker Hi we are extremely sorry to hear about this. We understand how frustrating it is when waiting for your funds to be returned to you and we want to assure you we will help you. Unfortunately cannot assist with specific cases on social media but our customer service can. 1/3" [X Link](https://x.com/AskKlarna/status/1754825102573650046) 2024-02-06T11:11Z [----] followers, [--] engagements "@BOOMitsGeorgia Hi Georgia thanks for reaching out. Sadly on social media we have no way of accessing any account information so we cannot provide further support here. However our customer service team will be more than happy to take a look and check what's happened. 1/2" [X Link](https://x.com/AskKlarna/status/1754837573707485681) 2024-02-06T12:00Z [----] followers, [--] engagements "@fowlytweets Hi we do want to assist you with this and we do apologize for the inconvenience and delay of this. Please reach us via chat at or give us a call at 844-552-7621(USA)" [X Link](https://x.com/AskKlarna/status/1755221071337328973) 2024-02-07T13:24Z [----] followers, [--] engagements "@sweetladyleo1 Hi there. Sadly we are unable to assist with this over social media so we kindly ask if you could reach out to our customer service directly and an agent will help. Give us a call on (844)552-7621 M-F [--] A.M. - [--] P.M. and an agent will be with you shortly. Thanks" [X Link](https://x.com/AskKlarna/status/1755844450809459093) 2024-02-09T06:41Z [----] followers, [--] engagements "@KjellDellert Hej Jag beklagar verkligen att lsa om det intrffade och det verkar som det blivit ett missfrstnd hr. Vnligen n ut till vr kundtjnst s vi kan reda ut detta. Du nr oss p telefon: 08- [---] [---] [--] Mn- Fre 08.00- [-----] Lr- Sn 10.00- [-----] Mvh /Thea" [X Link](https://x.com/anyuser/status/1756570992137183598) 2024-02-11T06:48Z 10.1K followers, 46.7K engagements "@Fallen1984 Hi we're disappointed to hear this. The way our refund system works is the store first updates the invoice on their end which then automatically updates in ours and the funds are either deducted from your invoice or if you have made payment sent to your bank account. 1/3" [X Link](https://x.com/AskKlarna/status/1756998221174358340) 2024-02-12T11:06Z [----] followers, [--] engagements "@Fallen1984 Rest assured you will not have to pay for an item you have returned not received or received faulty . More info on our protection can be found here: thank you. 3/3" [X Link](https://x.com/AskKlarna/status/1756998504352756132) 2024-02-12T11:07Z [----] followers, [--] engagements "@anqk_2020 Hey thank you for your clarification and apologies for the misunderstanding. For BNPL a late payment for a couple of days is very unlikely to have any impact on your credit file. Missed payment that can negatively impact your credit file are orders under a finance account. 1/3" [X Link](https://x.com/AskKlarna/status/1757021307479130128) 2024-02-12T12:38Z [----] followers, [--] engagements "@lmclr As soon as the store register this and process the refund to us it will automatically deduct from your invoice or if you have already paid be sent to your bank account. If you have any further questions about this give us a call on [----] [---] [----] (Mon-Sat 9am-6pm GMT) Thanks" [X Link](https://x.com/AskKlarna/status/1760624340377244123) 2024-02-22T11:15Z [----] followers, [--] engagements "@AssembledAdam To do this call us on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) and an agent will submit it to the correct department on your behalf. More info on this process here: 2/3" [X Link](https://x.com/AskKlarna/status/1760994496920039813) 2024-02-23T11:46Z [----] followers, [--] engagements "@edel_thom Hi Edel we're sorry to hear about the delay with this and we absolutely want to help. Sadly we're unable to assist with this over social media but our customer service can take a look. Please call [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) and an agent will be with you shortly" [X Link](https://x.com/AskKlarna/status/1762016505993040012) 2024-02-26T07:27Z [----] followers, [--] engagements "@Letinena1 Hi we are so sorry for the delay. Sadly on social media we cannot assist with specific cases however please do give us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) and request an update on your case. Thank you so much in advance" [X Link](https://x.com/AskKlarna/status/1762068706253836441) 2024-02-26T10:54Z [----] followers, [--] engagements "@JamesGKMorgan If you need to contact us for more info find our contact details via this link Thank you so much 🙌 2/2" [X Link](https://x.com/AskKlarna/status/1762108357513486490) 2024-02-26T13:32Z [----] followers, [--] engagements "@JamesGKMorgan You can also submit a complaint to our agent allowing our team to thoroughly investigate your case handling. More info on this process here: 2/3" [X Link](https://x.com/AskKlarna/status/1762117116147241038) 2024-02-26T14:07Z [----] followers, [--] engagements "@BriaCharnay Merchant directly to investigate the status of your order to come to a resolution. However if the situation isn't resolved then our team will reach out to ask for additional information to support in investigating this on your behalf so it's imperative that you keen an (2/3)" [X Link](https://x.com/AskKlarna/status/1762354988578148537) 2024-02-27T05:52Z [----] followers, [--] engagements "@BriaCharnay Hi Bria we completely understand your frustration sadly on social media we cannot assist with specific cases therefore we kindly ask you to give us a call on 844-KLARNA1 (844-552-7621) and an agent will update you on your dispute. Thank you so much in advance" [X Link](https://x.com/AskKlarna/status/1762372422894772662) 2024-02-27T07:01Z [----] followers, [--] engagements "@MrO50068789 Rest assured you will not have to make payments for an item you have returned not received or received faulty. If the payments have been paid already we assure you our team is working their best with the store for your refund. More info on this here: 3/3" [X Link](https://x.com/AskKlarna/status/1762799413267751158) 2024-02-28T11:18Z [----] followers, [--] engagements "@MrO50068789 Hi again thanks for the further info. Sadly over social media we have no access to any account information or tools to assist further but our customer service would be more than happy to take another look and provide an update on your complaints status. 1/5" [X Link](https://x.com/AskKlarna/status/1762814049140555877) 2024-02-28T12:16Z [----] followers, [--] engagements "@JodieOfficial1 Hi again since we might need more information on your account and sadly on social media we are not able to gather that information please send us an email via this link you may find the email at the bottom and we will do our best to support you" [X Link](https://x.com/AskKlarna/status/1763118825002684535) 2024-02-29T08:27Z [----] followers, [--] engagements "@darrenmorgan73 This will allow our specialist team to thoroughly investigate your case plus your case handling and will be in touch with a solution. More info on this process here: 2/3" [X Link](https://x.com/AskKlarna/status/1763131023137665157) 2024-02-29T09:16Z [----] followers, [--] engagements "@owais_muneer We understand that this has not been a case in this situation and we sincerely apologise. Sadly on social media we cannot provide support on specific cases due to data protection policies on sharing personal/account information. 3/5" [X Link](https://x.com/AskKlarna/status/1763514141325607338) 2024-03-01T10:38Z [----] followers, [--] engagements "@owais_muneer Again our heartfelt apologies for the negative experience you have had when using our services we definitely do not wish that and we thank you in advance for the chance to rectify it. 5/5" [X Link](https://x.com/AskKlarna/status/1763514344808034587) 2024-03-01T10:39Z [----] followers, [--] engagements "@milk_shaykh Hi there we're sorry to hear this. We understand its frustrating when waiting for an issue to be resolved and we want to help. However we are unable to assist with account specific matters over social media so we kindly advise reaching out to our customer service directly. 1/2" [X Link](https://x.com/AskKlarna/status/1763889350394183800) 2024-03-02T11:29Z [----] followers, [--] engagements "@gigistiletto We lack access to the tools necessary to assist with this directly via social media. We kindly suggest reaching out to our customer service and submitting this to us internally as part of our complaints and feedback process. After you do so you will immediately receive an (2/4)" [X Link](https://x.com/AskKlarna/status/1764506408827982300) 2024-03-04T04:21Z [----] followers, [--] engagements "@pottager We kindly advise giving us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) where you can speak to an agent directly and even submit a complaint allowing our team to thoroughly investigate your case handling. More info on this process here: 2/3" [X Link](https://x.com/AskKlarna/status/1764584650133885171) 2024-03-04T09:32Z [----] followers, [--] engagements "@HoodEvie76642 Hi Evie. We are sorry to hear this and we want to help. Sadly we are unable to assist with account specific matters over social media but our customer service team can take a look. Please give us a call on [----] [---] [----] (Mon-Sat 9am-6pm) and an agent will be with you shortly" [X Link](https://x.com/AskKlarna/status/1764593593052799255) 2024-03-04T10:07Z [----] followers, [--] engagements "@lovelybydecay Hi there when an order is attempted an authorization hold is placed on the account. If that order is not fully processed with the merchant we release the hold back to you. Depending on your financial institution this may take 5-7 business days to reflect to your account" [X Link](https://x.com/AskKlarna/status/1764741789003481529) 2024-03-04T19:56Z [----] followers, [--] engagements "@elizge12 We kindly advise giving us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) where you can speak to an agent directly and submit a complaint allowing our team to thoroughly investigate your case handling. More info on this process here: 2/3" [X Link](https://x.com/AskKlarna/status/1765314937130233950) 2024-03-06T09:54Z [----] followers, [--] engagements "@beth_kasinga Hi Beth sorry for the delay in our reply. We'd be happy to help with this. Sadly we're unable to investigate further over social media but our customer service can check why this may be occurring for you. All of our contact info can be found here: thanks" [X Link](https://x.com/AskKlarna/status/1765649952749858833) 2024-03-07T08:05Z [----] followers, [--] engagements "@bretanac93 Hi Cesar we are very sorry you're having issues with the app. Sadly we're unable to assist with account specific queries on social media but our service team are here to help. Kindly reach out on 844-KLARNA1 (844-552-7621) available 24/7 and an agent will be with you shortly" [X Link](https://x.com/AskKlarna/status/1766401014427427022) 2024-03-09T09:49Z [----] followers, [--] engagements "@IyengarPallavi Hi there. Our approval process for our Klarna Card is computer generated by an algorithm which is based upon a number of different factors such as previous order history or credit rating for example. 1/2" [X Link](https://x.com/AskKlarna/status/1767174933988163817) 2024-03-11T13:05Z [----] followers, [--] engagements "@hailieybieber Hi Holly we're sorry to hear this. We believe no one should have to pay for an item they have returned and we have measures in place to support our customers in cases like this. More info on our protection can be found here: 1/4 https://www.klarna.com/uk/buyer-protection-description/ https://www.klarna.com/uk/buyer-protection-description/" [X Link](https://x.com/AskKlarna/status/1775105350531711216) 2024-04-02T10:17Z [----] followers, [--] engagements "@hailieybieber After this they will continue their investigation and help you get your invoice updated accordingly as soon as possible. More info on this can be found here: Thank you. 4/4 https://www.klarna.com/uk/customer-service/what-happens-when-i-report-a-return/ https://www.klarna.com/uk/customer-service/what-happens-when-i-report-a-return/" [X Link](https://x.com/AskKlarna/status/1775105560259563607) 2024-04-02T10:18Z [----] followers, [--] engagements "@nicos_nick1geo @TradeStandards We want to assure you that we vet every merchant we partner with to ensure they meet our highest standards and we work continuously to prevent identify and mitigate fraudulent activity. Customer safety is a top priority and we scan every Klarna purchase for fraud. (1/2)" [X Link](https://x.com/AskKlarna/status/1780470708390293873) 2024-04-17T05:37Z [----] followers, [--] engagements "@jakenathan24 [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) as your question concerns your Klarna account or order. If you have a general question about our products or app I'm happy to help" [X Link](https://x.com/AskKlarna/status/1784849178583019716) 2024-04-29T07:36Z [----] followers, [--] engagements "@spookydaiss Sadly the process can only be stopped by your bank. Since your bank account is closed your payment will fail and you will receive a heads-up email and text message by Klarna. You can then change your bank account and initiate a new payment; this won't affect your credit score" [X Link](https://x.com/AskKlarna/status/1787095624862580890) 2024-05-05T12:22Z [----] followers, [--] engagements "@Barbara22021 I'm sorry to hear this. Unfortunately we're unable to handle personal errands over social media and kindly advice reaching out to our customer service via our in-app chat so we can take another look at this. You can find more details here: https://www.klarna.com/uk/customer-service/ https://www.klarna.com/uk/customer-service/" [X Link](https://x.com/AskKlarna/status/1799026113752248481) 2024-06-07T10:30Z [----] followers, [--] engagements "@der_vks Unfortunately we lack access to any account tools necessary to action any changes or make adjustments to further support in this via social media. We kindly suggest submitting this to our customer service as a part of our feedback and complaints process. After doing so you (1/3)" [X Link](https://x.com/AskKlarna/status/1804303270342496432) 2024-06-21T23:59Z [----] followers, [--] engagements "@shanavret Hi thanks for reaching out. Unfortunately we lack access to the account tools necessary via social media to look directly into an order status to determine what is happening. We would advise reaching out to the merchant directly to address any concerns with the order (1/2)" [X Link](https://x.com/AskKlarna/status/1804664340194148760) 2024-06-22T23:54Z [----] followers, [--] engagements "@virtual_manu Sin embargo nuestro proceso de aprobacin ayuda a Klarna a ofrecer responsablemente nuestros servicios a nuestros clientes. 2/2" [X Link](https://x.com/AskKlarna/status/1808486430424895702) 2024-07-03T13:02Z [----] followers, [--] engagements "@BenAndr52752597 The approval decision is not based solely on credit score but rather multiple internal data points such as past payment history and each purchase attempt generates a new decision so one rejection does not mean that your future purchases will always be declined. 3/4" [X Link](https://x.com/AskKlarna/status/1811798660151234888) 2024-07-12T16:23Z [----] followers, [--] engagements "@wecanmessaround Hi Sarah Klarna accepts major debit and credit cards such as Visa Discover Maestro and Mastercard. Please note that prepaid cards are not accepted by Klarna and Capital One does not support Buy Now Pay Later (BNPL) products. 1/2" [X Link](https://x.com/AskKlarna/status/1814391986104742002) 2024-07-19T20:08Z [----] followers, [--] engagements "@ShannonAsh96 However our approval process helps Klarna responsibly offer our services to our customers. The approval decision is not based solely on credit score but rather multiple internal data points such as past payment history and each purchase attempt generates a new decision 2/3" [X Link](https://x.com/AskKlarna/status/1815442119022026828) 2024-07-22T17:41Z [----] followers, [--] engagements "@Thekillerhertz Hi thank you for reaching out. We are very sorry you feel this way. Kindly note that for each order attempt in addition to your Klarna payment history information from the credit bureaus is used to check your credit history. 1/2" [X Link](https://x.com/AskKlarna/status/1816432142194225545) 2024-07-25T11:15Z [----] followers, [--] engagements "@thisbe_arlenee Hi there thanks for reaching out. The way our refund system works is the merchant updates the invoice on their side and then on our systems. This means that any refunds must be done in line with the stores own policy that would have been decided upon at checkout. 1/2" [X Link](https://x.com/AskKlarna/status/1820722231216926935) 2024-08-06T07:23Z [----] followers, [--] engagements "@thisbe_arlenee Since we are just the payment provider we are unable to make any amendments on the invoice therefore in this case we kindly recommend reaching out to the store or website ordered from again for more info on their policy. Thank you. 2/2" [X Link](https://x.com/AskKlarna/status/1820722866142265806) 2024-08-06T07:25Z [----] followers, [--] engagements "@RoseMccallum4 Hi Rose we understand your concern regarding this and we can help. If you have used the chat feature you can add further details regarding this and our agents will reply as soon as possible as we are experiencing high volumes at this moment" [X Link](https://x.com/AskKlarna/status/1821218346987077908) 2024-08-07T16:14Z [----] followers, [--] engagements "@Roger_ArchTech Hi Roger we do take concerns of this seriously and we do want to continue to assist you. We do encourage you to send us a DM so we can point you in the right direction for assistance. Thank you" [X Link](https://x.com/AskKlarna/status/1825904910900117949) 2024-08-20T14:37Z [----] followers, [--] engagements "@kakam420 Hi Kakam thanks for reaching out and we're sorry to hear about this experience. As you advised us the purchases made were purchased through family members. we would recommend contacting the members of your family the purchases were made through 1/2" [X Link](https://x.com/AskKlarna/status/1826661792145166615) 2024-08-22T16:44Z [----] followers, [--] engagements "@NuTfielDRobErT Hi we are sorry to hear this and we'd like to take another look at your case. We kindly advise submitting this to us via the link below and one of our agents will be in touch with you as soon as possible: https://www.klarna.com/uk/contact-customer-service/ https://www.klarna.com/uk/contact-customer-service/" [X Link](https://x.com/AskKlarna/status/1829052462524756383) 2024-08-29T07:04Z [----] followers, [--] engagements "@Carol44698330 Team will thoroughly investigate your case and be in touch with you to discuss the matter further plus provide an appropriate solution. You can read our full process here: We apologise for the inconvenience and hope to have this resolved soon(3/3) https://www.klarna.com/uk/feedback-and-complaints/ https://www.klarna.com/uk/feedback-and-complaints/" [X Link](https://x.com/AskKlarna/status/1833631034975396143) 2024-09-10T22:18Z [----] followers, [--] engagements "@MissMWNyc Hi the payment options can depend on the merchant and the order amount. Additionally the available payment options at the checkout are determined based on factors such as credit score purchase history and the merchant's policies. We apologise for the inconvenience" [X Link](https://x.com/AskKlarna/status/1834130264760492204) 2024-09-12T07:21Z [----] followers, [--] engagements "@above_lov Hi thanks for reaching out. We recommend ensuring that the website you are looking at is specifically from your region as while the same service will be offered in different countries due to local legislation and restrictions there may be differences in how the service operates" [X Link](https://x.com/AskKlarna/status/1838734525486047468) 2024-09-25T00:17Z [----] followers, [--] engagements "@richae78 Hi there we're saddened to hear that you've had some trouble recently and we absolutely want to make it up to you. If you could please reach out to us via this link available 24/7 and someone from our team can review this case. Thanks. https://www.klarna.com/us/customer-service/ https://www.klarna.com/us/customer-service/" [X Link](https://x.com/AskKlarna/status/1839348182263763224) 2024-09-26T16:55Z [----] followers, [--] engagements "@artCarnivore Hey there Thank you for reaching out. Wed love to have a closer look into this for you please could you drop us a DM with all the relevant information such as your email and well look into this for you as soon as possible. We look forward to hearing from you. Thank you" [X Link](https://x.com/AskKlarna/status/1840810860416995519) 2024-09-30T17:48Z [----] followers, [---] engagements "@brummie1984 When a refund is sent to a different payment method instead of Klarna then you are still responsible to make the full payment. In this case if your refund was sent to your credit card instead of being updated in your Klarna invoice you are required to make the whole payment" [X Link](https://x.com/AskKlarna/status/1842491965654405235) 2024-10-05T09:08Z [----] followers, [--] engagements "@jasmine_rigby Processed it into our systems we can then process it into your account. As well as this please ensure the invoice has been disputed in the app. This opens an investigation directly between our dispute team and the store where we can support you further. (3/4)" [X Link](https://x.com/AskKlarna/status/1843426668284682617) 2024-10-07T23:02Z [----] followers, [--] engagements "@Mister_Kage71 Hi there we understand that this is a frustrating situation to experience and we do want to apologize for the inconvenience caused by this. Please visit us at and share this incident with our team for assistance. https://www.klarna.com/us/customer-service-mail-form/ https://www.klarna.com/us/customer-service-mail-form/" [X Link](https://x.com/AskKlarna/status/1843645104252211423) 2024-10-08T13:30Z [----] followers, [--] engagements "@Maicol_cs94 We apologise for the delay however if you reach out to your bank they may be able to release the funds sooner. You can also read more about this here on (2/2) https://www.klarna.com/us/customer-service/my-order-was-cancelled-why-am-i-still-being-charged/ https://www.klarna.com/us/customer-service/my-order-was-cancelled-why-am-i-still-being-charged/" [X Link](https://x.com/AskKlarna/status/1843784707869171841) 2024-10-08T22:45Z [----] followers, [--] engagements "@mrslyon_78 Hi. To settle your balance each separate order must be paid individually in according to the payment plan that was chosen at checkout. Sadly we are unable to amend this once a plan has been decided upon. More info on how to pay can be found here: thanks https://www.klarna.com/uk/customer-service/how-can-i-pay/ https://www.klarna.com/uk/customer-service/how-can-i-pay/" [X Link](https://x.com/AskKlarna/status/1844294261514141724) 2024-10-10T08:29Z [----] followers, [--] engagements "@ayayron5793 Hi there Klarna accepts major debit and credit cards such as Visa Discover Maestro and Mastercard. Please note that prepaid cards are not accepted by Klarna and both Chase and Capital One banks do not support 3rd party Buy Now Pay Later (BNPL) products" [X Link](https://x.com/AskKlarna/status/1844442680400417162) 2024-10-10T18:19Z [----] followers, [--] engagements "@ivyfeenix Hi we understand your concern regarding this and we do offer helpful information about how we evaluate creditworthiness. Please visit us at https://www.klarna.com/us/customer-service/klarna-perform-credit-check/ https://www.klarna.com/us/customer-service/klarna-perform-credit-check/" [X Link](https://x.com/AskKlarna/status/1845118998205055402) 2024-10-12T15:07Z [----] followers, [--] engagements "@Rajendar_Y Hello Raj we are very sorry to hear that about your phone number. Please contact our customer service via Chat to change your phone number. Here on Social Media we dont have access to any of your data and cannot help you unfortunately Kindest regards" [X Link](https://x.com/AskKlarna/status/1847225912489627828) 2024-10-18T10:39Z [----] followers, [--] engagements "@sirenlvr Hi there we are sorry to hear that. Please know that if an order is not successful any funds that appear as debited are only kept on hold and will be released back to your account shortly" [X Link](https://x.com/AskKlarna/status/1848236165993750574) 2024-10-21T05:33Z [----] followers, [---] engagements "@Dutch_Liam Hi you can also use the Klarna Card abroad without additional exchange fee from Klarna but you must be registered in one of the countries where the Klarna Card is offered to use it. The Klarna Card is currently available only in Sweden Germany the UK and the US" [X Link](https://x.com/AskKlarna/status/1848304895515840796) 2024-10-21T10:06Z [----] followers, [--] engagements "@mochabunny_ Hey there wed love to have a closer look into this for you please could you drop us a DM with all the relevant information such as more info and any reference numbers for past disputes and well look into this for you as soon as possible. We look forward to hearing from you" [X Link](https://x.com/AskKlarna/status/1848402909047779380) 2024-10-21T16:36Z [----] followers, [--] engagements "@SweetFreedom95 Hey Kayleigh currently Klarna accepts credit and debit cards from Visa and Mastercard for transactions. In the United States only debit cards are accepted and the card name must match the consumer's name. We apologize for the inconvenience this has caused you" [X Link](https://x.com/AskKlarna/status/1849554051442036837) 2024-10-24T20:50Z [----] followers, [--] engagements "@jody19792 Klarna does not accept prepaid cards cards associated with online banks Chase Bank or Capitol One at this time. Please try updating your payment method to proceed with Klarna. Klarna accepts major debit and credit cards such as Visa Discover Maestro and Mastercard" [X Link](https://x.com/AskKlarna/status/1850630690842272208) 2024-10-27T20:08Z [----] followers, [---] engagements "@mzlauryn_85 Hi Lauryn we're sorry to hear that you're currently experiencing some trouble with our services. When an order is attempted an authorization hold is placed on the account. If that order is not fully processed with the merchant we immediately release the hold back to you. 1/2" [X Link](https://x.com/AskKlarna/status/1851618162594271512) 2024-10-30T13:32Z [----] followers, [--] engagements "@billypuppets Hi there thanks for reaching out. When an order is attempted an authorization hold is placed on the account. If that order is denied or cannot be processed we immediately release the hold back to you. Depending on your financial institution this may take 1-7 business days" [X Link](https://x.com/AskKlarna/status/1851691396366823907) 2024-10-30T18:23Z [----] followers, [---] engagements "@loveeestained We apologise for the delay however if you reach out to your bank they may be able to release the funds sooner. You can also read more about this here on (2/2) https://www.klarna.com/uk/customer-service/my-purchase-was-denied-why-do-i-still-see-a-transaction-to-klarna-on-my-card/ https://www.klarna.com/uk/customer-service/my-purchase-was-denied-why-do-i-still-see-a-transaction-to-klarna-on-my-card/" [X Link](https://x.com/AskKlarna/status/1851764113447288943) 2024-10-30T23:12Z [----] followers, [--] engagements "@bbp9813 Hi there when an order is attempted an authorization hold is placed on the account. If that order is not fully processed with the merchant we immediately release the hold back to you. Depending on your financial institution 1/2" [X Link](https://x.com/AskKlarna/status/1852404026622497223) 2024-11-01T17:35Z [----] followers, [--] engagements "@PollyJHB Hi Polly we're sorry to hear that you're having issues downloading the Klarna app. It is good to know that the Klarna app is only available in select countries compatible for use. Please make sure that the Stocard app is updated if this is the case" [X Link](https://x.com/AskKlarna/status/1854515167054238060) 2024-11-07T13:24Z [----] followers, [--] engagements "@JoshuaRaleigha We apologise for the delay however if you reach out to your bank they may be able to release the funds sooner. You can also read more about this here on sed/ (2/2) https://www.klarna.com/uk/customer-service/when-will-the-authorisation-hold-be-relea https://www.klarna.com/uk/customer-service/when-will-the-authorisation-hold-be-relea" [X Link](https://x.com/AskKlarna/status/1855247731310174378) 2024-11-09T13:55Z [----] followers, [--] engagements "@ProfSantosh Hi Santosh unfortunately as of now our services are not available in South Africa. If this feature is important to you it might be worth keeping an eye on future updates from Klarna or considering alternative services similar to Stocard. Thank you" [X Link](https://x.com/AskKlarna/status/1855285030022520895) 2024-11-09T16:23Z [----] followers, [--] engagements "@Alphagirl101 Once this is complete you can then reset your Device Region to the original settings. If you have any issues with the above please let us know and we will help. Thanks. 3/3" [X Link](https://x.com/AskKlarna/status/1855892782004527236) 2024-11-11T08:38Z [----] followers, [--] engagements "@dorg2013 Hi there thanks for reaching out. In the following link you can find all information regarding enabling Klarna on your Shopify store: If you need further assistance please call us on [----] [---] [----] and our team will be happy to help. Thank you. https://docs.klarna.com/platform-solutions/e-commerce-platforms/shopify/before-you-start/ https://docs.klarna.com/platform-solutions/e-commerce-platforms/shopify/before-you-start/" [X Link](https://x.com/AskKlarna/status/1856312006782914934) 2024-11-12T12:24Z [----] followers, [--] engagements "@RCaizzoBrown Reset Device Region: Once the migration is successful you can reset your device's region settings back to the original settings if needed. By following these steps you should be able to complete the migration process without the North American phone number requirement. Thanks" [X Link](https://x.com/AskKlarna/status/1856418776201175103) 2024-11-12T19:28Z [----] followers, [--] engagements "@RCaizzoBrown Hi there for further assistance you can shoot us a DM so that we can help assist you further with your matter. Thanks" [X Link](https://x.com/AskKlarna/status/1856454456230944818) 2024-11-12T21:50Z [----] followers, [--] engagements "@LaurenParker__x We would kindly recommend that you contact our customer service who can investigate this further internally. You can contact our customer service through our live chat or call us. You can find our current phone number via this link We hope this helps. https://www.klarna.com/us/customer-service/ https://www.klarna.com/us/customer-service/" [X Link](https://x.com/AskKlarna/status/1856943417345073318) 2024-11-14T06:13Z [----] followers, [--] engagements "@dorg2013 Hi sadly we do not have one contact for all EU countries you are welcome to use out international phone number if you wish on +44 [--] [---] [---] [--] otherwise we advise you to contact on the phone number corresponding to the country of your residence. 1/2" [X Link](https://x.com/AskKlarna/status/1856974952550772769) 2024-11-14T08:18Z [----] followers, [--] engagements "@VijaySciWri Could it be that you have more than one subscription at Spotify with different email addresses Probably you've cancelled one subscription and another one is still active. You can dispute incoming invoices so you can pause the payment and enable the Klarna buyer protection. BR" [X Link](https://x.com/AskKlarna/status/1857010379626320273) 2024-11-14T10:39Z [----] followers, [--] engagements "@KleoMusicUK You can also try using the browser in 'Private' or 'Incognito' mode to check if the issue is cookie or cache related. Disable any popup blockers and try logging in on a different browser. Lastly please make sure you're not on a VPN" [X Link](https://x.com/AskKlarna/status/1857139041562734900) 2024-11-14T19:10Z [----] followers, [--] engagements "@Luh_Red_ Ensure that Klarna is available as a payment option for the specific items in your cart as some items may not be eligible. Sometimes clearing your browser's cache and cookies can resolve checkout issues. 2/4" [X Link](https://x.com/AskKlarna/status/1859656633556574701) 2024-11-21T17:54Z [----] followers, [--] engagements "@pixiefan_123 Hi Annalise we're sorry to hear that you're currently experiencing some trouble with our services. When an order is attempted an authorization hold is placed on the account. If that order is not fully processed with the merchant we immediately release the hold back to you. 1/2" [X Link](https://x.com/AskKlarna/status/1860774522388893841) 2024-11-24T19:56Z [----] followers, [--] engagements "@Merdersmikaels1 For the delay but if you reach out to your bank they may be able to release the funds sooner. You can also read more about this at (2/2) https://www.klarna.com/us/customer-service/my-purchase-was-denied-why-do-i-still-have-a-pending-authorization-hold-on-my-card/ https://www.klarna.com/us/customer-service/my-purchase-was-denied-why-do-i-still-have-a-pending-authorization-hold-on-my-card/" [X Link](https://x.com/AskKlarna/status/1861204223456629247) 2024-11-26T00:24Z [----] followers, [--] engagements "@ChrisSmith1992 Once the changes have been made the you will be able to see them live in the app. After the phone number has been updated Klarna will reach out to the customer via email and text message to confirm the update. Thank you" [X Link](https://x.com/AskKlarna/status/1861404354835599482) 2024-11-26T13:39Z [----] followers, [--] engagements "@SarahHesketh9 For more detailed information on how Klarna transactions might affect your credit score you can refer to resources like TransUnion and Experian. Thank you. 6/6" [X Link](https://x.com/AskKlarna/status/1861517993437540730) 2024-11-26T21:10Z [----] followers, [--] engagements "@PitSpeeder Your wish to opt out from marketing send-outs. You can do so by filling out the email communication form found at For more info on our privacy features please see (2/2) https://www.klarna.com/us/privacy/ https://www.klarna.com/us/customer-service-mail-form/ https://www.klarna.com/us/privacy/ https://www.klarna.com/us/customer-service-mail-form/" [X Link](https://x.com/AskKlarna/status/1861963304802955460) 2024-11-28T02:40Z [----] followers, [--] engagements "@xJackieJTx Hi sorry to hear this. In the link below you can find some more info on why this may be happening some troubleshooting methods to resolve it: If it is still occurring please call us or further assistance you can find our telephone number on the website https://www.klarna.com/uk/customer-service/i-cant-log-in-what-can-i-do/ https://www.klarna.com/uk/customer-service/i-cant-log-in-what-can-i-do/" [X Link](https://x.com/AskKlarna/status/1862403371576996034) 2024-11-29T07:49Z [----] followers, [--] engagements "@MercuryMarc Hi we are sorry to hear that you are disappointed by our services. Kindly note that Klarna is only a payment provider and not a merchant sadly we cannot assist with the product but we can assist you with the invoice. Kindly reach us via the live app chat and we will help you" [X Link](https://x.com/AskKlarna/status/1863142398185910364) 2024-12-01T08:45Z [----] followers, [--] engagements "@chelsafagus Hi there sorry to hear this. Each purchase attempt is susceptible to an eligibility assessment and we sadly cannot guarantee that you are accepted. More info on this assessment plus some tips on how to get approved can be found here: thanks. https://www.klarna.com/uk/customer-service/how-can-i-get-approved-to-pay-with-klarna/ https://www.klarna.com/uk/customer-service/how-can-i-get-approved-to-pay-with-klarna/" [X Link](https://x.com/AskKlarna/status/1863234934803923008) 2024-12-01T14:53Z [----] followers, [--] engagements "@MercuryMarc Hi again we're disappointed to hear you have not received proper assistance with your case. We kindly ask if you could submit your case to us via the link below and our specialist team will be in touch via email: thanks https://www.klarna.com/us/customer-service-mail-form/ https://www.klarna.com/us/customer-service-mail-form/" [X Link](https://x.com/AskKlarna/status/1863559177630532077) 2024-12-02T12:21Z [----] followers, [--] engagements "@Petra51287 Hi Petra we do want to apologise first and foremost regarding your experience and we do want to look further into this to ensure a proper resolution going forward. Can you please send us a DM so we can point you in the right direction for assistance" [X Link](https://x.com/AskKlarna/status/1863580092493902035) 2024-12-02T13:44Z [----] followers, [--] engagements "@Ac13449 Hi Alix thank you for reaching out. As the payment provider we cannot cancel or alter the invoice we kindly advise you to please contact the store directly to cancel the order. The store will then register the cancelation and your invoice will be refunded. 1/2" [X Link](https://x.com/AskKlarna/status/1863653872931102745) 2024-12-02T18:38Z [----] followers, [--] engagements "@JP317 Hi John we do want to apologise for the inconvenience of this and we are working continuously to improve the app during the transition from Stocard to Klarna. If have any questions you can reach us at https://stocardapp.com/en/de/contact https://stocardapp.com/en/de/contact" [X Link](https://x.com/AskKlarna/status/1863961732302938117) 2024-12-03T15:01Z [----] followers, [--] engagements "@DrCarBorhz This approach helps in reducing credit risk and allows consumers to make larger purchases. If you have more questions please contact us via chat in your app or link: Thank you for your cooperation and understanding. 3/3 http://www.klarna.com/uk/customer-service/ http://www.klarna.com/uk/customer-service/" [X Link](https://x.com/AskKlarna/status/1864005059396165924) 2024-12-03T17:53Z [----] followers, [--] engagements "@Mariaskell Hi we are very sorry to hear that. We kindly ask you to reach us via the live app chat request to be connected with an agent and a new chat will open. We will report this to our technical team and prevent it from happening again in the future. Thank you so much in advance" [X Link](https://x.com/AskKlarna/status/1864586383647547865) 2024-12-05T08:23Z [----] followers, [--] engagements "@MercuryMarc Hello please note that this communication is between you and the shop not with Klarna. Please contact the shop directly. If you need help with your invoice you can reach us via the live app chat" [X Link](https://x.com/AskKlarna/status/1864620026084368407) 2024-12-05T10:37Z [----] followers, [--] engagements "@vcbloemer Hello thanks for tagging us. Apologies if you experienced issues with Pay Now. This payment method is a debit purchase where the payment is due upfront and after a successful transaction the merchant is completing the order. When there's no order you'll get a refund shortly. BR" [X Link](https://x.com/AskKlarna/status/1864988999992930371) 2024-12-06T11:03Z [----] followers, [--] engagements "@vcbloemer Usually it takes a week from the deduction on the bank account until it shows up again as a refund. Shortly means that it's quick but in some cases can take up from [--] to [--] bank days. Kind regards" [X Link](https://x.com/AskKlarna/status/1865010587127722326) 2024-12-06T12:29Z [----] followers, [--] engagements "@vcbloemer We're just waiting for the amount to be received from your bank before we're able to perform a refund to your account. This naturally takes a few days. Thanks for your understanding" [X Link](https://x.com/AskKlarna/status/1865015618883215783) 2024-12-06T12:49Z [----] followers, [--] engagements "@BrunoBrozek Hi Bruno we're sorry this upsets you. Klarna uses Open Banking to verify consumers' bank accounts before setting up a mandate for direct debit. This process involves asking customers to log into their online banking to ensure the security of both the consumer and Klarna. 1/4" [X Link](https://x.com/AskKlarna/status/1865139436687642960) 2024-12-06T21:01Z [----] followers, [--] engagements "@BrunoBrozek Klarna does not require customers to provide their complete online banking access data for the direct debit procedure. Instead the login process is used to verify the account ownership and ensure that the transaction is secure. 3/4" [X Link](https://x.com/AskKlarna/status/1865139567080198179) 2024-12-06T21:01Z [----] followers, [---] engagements "@BrunoBrozek Hey Bruno Klarna requires customers to log into their online banking to verify their identity and set up a direct debit mandate. This process involves entering your bank credentials to confirm your identity and ensure that the bank account being used is indeed yours. 1/4" [X Link](https://x.com/AskKlarna/status/1865145413579219320) 2024-12-06T21:24Z [----] followers, [---] engagements "@BrunoBrozek However Klarna does not store your online banking access name or password. Instead it only checks and stores your IBAN to create a mandate. 2/4" [X Link](https://x.com/AskKlarna/status/1865145477005562289) 2024-12-06T21:25Z [----] followers, [--] engagements "@x87015795 Hi there to do this launch the Klarna app on your device. Tap on your profile icon located in the upper left-hand corner of the app. Scroll down and select "Control Center." Click on "Account info and address." Here you can input your new billing address. 1/2" [X Link](https://x.com/AskKlarna/status/1865474205350867123) 2024-12-07T19:11Z [----] followers, [--] engagements "@Goonerk983 Hi there we're saddened to hear that your experience fell short of expectations and want to help. We take these claims seriously and would love the opportunity to provide a resolution. Please chat with us at or visit our website at https://www.klarna.com/us/customer-service/ http://app.klarna.com/login https://www.klarna.com/us/customer-service/ http://app.klarna.com/login" [X Link](https://x.com/AskKlarna/status/1865809536272986264) 2024-12-08T17:23Z [----] followers, [--] engagements "@Goonerk983 Hi if you experience this while placing an order this process is called an authorization hold. If this happens this can take 1-7 business days for the hold to release. For more information visit us at https://www.klarna.com/us/customer-service/my-order-was-cancelled-why-am-i-still-being-charged/ https://www.klarna.com/us/customer-service/my-order-was-cancelled-why-am-i-still-being-charged/" [X Link](https://x.com/AskKlarna/status/1865811669017837829) 2024-12-08T17:32Z [----] followers, [--] engagements "@reedvinc More info on our Buyer Protection Policy can be found here: Many answers can also be found on our website at Thank you https://www.klarna.com/us/customer-service/i-havent-received-my-order-do-i-have-to-pay/ https://www.klarna.com/us/buyer-protection/ https://www.klarna.com/us/customer-service/i-havent-received-my-order-do-i-have-to-pay/ https://www.klarna.com/us/buyer-protection/" [X Link](https://x.com/AskKlarna/status/1866117682602324472) 2024-12-09T13:48Z [----] followers, [--] engagements "@HOLUPcoin Even if a consumer has a good credit score or sufficient funds other factors might lead to a denial. 2/2" [X Link](https://x.com/AskKlarna/status/1866832213544677412) 2024-12-11T13:07Z [----] followers, [--] engagements "@memovecakir Hi there we're sorry to hear about your experience. If the AI assistant is unable to resolve an issue customers have the option to chat with a human agent or request a callback. 1/2" [X Link](https://x.com/AskKlarna/status/1866864855812100372) 2024-12-11T15:17Z [----] followers, [--] engagements "@MosesGames via chat using link: We hope this information helps and thank you for your cooperation. 5/5 https://www.klarna.com/uk/customer-service/ https://www.klarna.com/uk/customer-service/" [X Link](https://x.com/AskKlarna/status/1866896019121668106) 2024-12-11T17:21Z [----] followers, [--] engagements "@MosesGames Our goal is to provide timely support to all our customers. However during peak times there might be delays due to high demand. We are actively working to improve our response times and appreciate your patience. 2/2" [X Link](https://x.com/AskKlarna/status/1866923381402092031) 2024-12-11T19:09Z [----] followers, [--] engagements "@NanoBitcoin Thank you for your response. Yes you can contact the shop first to see if there is a reason for them to process a refund for this order as they would be the party to start the refund process. We only issue you a refund if they have refunded us first. Thank you" [X Link](https://x.com/AskKlarna/status/1867286360832299098) 2024-12-12T19:12Z [----] followers, [--] engagements "@Mikaelawithac We do apologize for the inconvenience and frustration this has caused. If it appears that you are still being charged for an incomplete order it is most likely due to an authorization hold. (1/2)" [X Link](https://x.com/AskKlarna/status/1867615956010226016) 2024-12-13T17:01Z [----] followers, [--] engagements "@bathjay78 Hi Bath Open the Klarna app and go to the Wallet tab. Tap on Add in the Loyalty cards section. Choose from a selection of popular cards or tap Other card to add your own. You can then scan your cards barcode or manually enter the barcode number" [X Link](https://x.com/AskKlarna/status/1867985061183696998) 2024-12-14T17:28Z [----] followers, [--] engagements "@henkje_henk However our approval process helps Klarna responsibly offer our services to our customers. The approval decision is not based solely on credit score 2/3" [X Link](https://x.com/AskKlarna/status/1868674293262893477) 2024-12-16T15:07Z [----] followers, [--] engagements "@Sukhbir10141 Hey Sukhbir apologies for the negative experience you've made using our Pay Now method and the unsatisfying support you've had. When your order couldn't be completed with the merchant we have to wait for the bank transfer to be received and will initiate an auto-refund. Regards" [X Link](https://x.com/AskKlarna/status/1869295083800936593) 2024-12-18T08:14Z [----] followers, [--] engagements "@Sukhbir10141 Hey Sukhbir a payment for a failed Pay Now purchase will be automatically refunded within [--] bank days. When the payment was made on Dec [--] it's been made [--] bank days ago. We can guarantee that a full refund will be performed automatically. Apologies for the issue with the order" [X Link](https://x.com/AskKlarna/status/1869305595272020021) 2024-12-18T08:55Z [----] followers, [--] engagements "@marcwalsh Hi Marc we are sorry to hear that you are having issues with your refund. Unfortunately we cannot assist with refund issues via social media as we lack access to the necessary tools to action any changes. We kindly suggest reaching out to our customer service via out in-app chat" [X Link](https://x.com/AskKlarna/status/1869552115707715689) 2024-12-19T01:15Z [----] followers, [--] engagements "@Kerrixx3 Hi Kerri try logging in using your email address associated with your Klarna account. Some platforms allow login through email verification instead of mobile. If this does not work you can use this link for more info. Hope this helps. https://www.klarna.com/uk/customer-service/i-cant-log-in-what-can-i-do/ https://www.klarna.com/uk/customer-service/i-cant-log-in-what-can-i-do/" [X Link](https://x.com/AskKlarna/status/1870512445556478218) 2024-12-21T16:51Z [----] followers, [--] engagements "@BloodborneKartX Hi there Thank you for bringing this to our attention. Can you please send us a DM so that we can look in to this for you" [X Link](https://x.com/AskKlarna/status/1871607964823327132) 2024-12-24T17:24Z [----] followers, [--] engagements "@BloodborneKartX @ChurchieJx We have reported the incident to our team. Please contact our Specialist Team to assist with getting your account protected here: https://www.klarna.com/us/customer-service/ https://www.klarna.com/us/customer-service/" [X Link](https://x.com/AskKlarna/status/1871640232933691518) 2024-12-24T19:32Z [----] followers, [--] engagements "@scorpioshawti Check Document Validity: Ensure that the document you are using for verification is a valid and accepted form of ID. The document should not be expired and all text should be legible without any glare or out-of-focus areas" [X Link](https://x.com/AskKlarna/status/1871663293955227726) 2024-12-24T21:04Z [----] followers, [--] engagements "@scorpioshawti Retry the Verification Process: If you have previously failed the verification process you will need to attempt the ID scan and selfie flow again during your next purchase attempt" [X Link](https://x.com/AskKlarna/status/1871663355808677987) 2024-12-24T21:04Z [----] followers, [--] engagements "@MilaRed8 We do believe no one should have to pay for an item they have not received and we have measures in place to support our customers in cases like this. More info on our protection can be found here: (2/3) https://www.klarna.com/us/buyer-protection/ https://www.klarna.com/us/buyer-protection/" [X Link](https://x.com/AskKlarna/status/1872694828686864647) 2024-12-27T17:23Z [----] followers, [--] engagements "@Anvnamnet Hey Jetty thank you for reaching out. Wed love to have a closer look into this for you please could you follow us and then drop us a DM with all the relevant information and well look into this for you as soon as possible. We look forward to hearing from you" [X Link](https://x.com/AskKlarna/status/1874121003275526556) 2024-12-31T15:50Z [----] followers, [--] engagements "@zhou_rin in interest for doing so. The interest rate is typically set at the time of the loan agreement and does not change based on early repayment. 2/2" [X Link](https://x.com/AskKlarna/status/1874533373382692903) 2025-01-01T19:09Z [----] followers, [--] engagements "@AMAFC01 Funds will be returned as soon as this is processed. For more info please see If the merchant has confirmed the cancellation but this has not been reflected in your account please reach out to our customer service with your confirmation in hand. (2/2) https://www.klarna.com/uk/customer-service/how-do-i-cancel-my-order/ https://www.klarna.com/uk/customer-service/how-do-i-cancel-my-order/" [X Link](https://x.com/AskKlarna/status/1878965843926647057) 2025-01-14T00:42Z [----] followers, [--] engagements "@sophsweet Hi Sophie we're sorry to hear this. When opening Stocard there was a clear migration announcement showing how to make the switch for the past few months to help make the transition easier. We're sorry you just saw this information. If you need more help please DM us. Thanks" [X Link](https://x.com/AskKlarna/status/1879596191542808800) 2025-01-15T18:27Z [----] followers, [--] engagements Limited data mode. Full metrics available with subscription: lunarcrush.com/pricing
@AskKlarna AskKlarna
AskKlarna posts on X about klarna, if you, we are, resolve the most. They currently have [------] followers and [----] posts still getting attention that total [-----] engagements in the last [--] hours.
Engagements: [-----] #
- [--] Week [------] +1,217%
- [--] Month [------] +158%
- [--] Months [------] +387%
- [--] Year [------] +743%
Mentions: [--] #
- [--] Month [--] -87%
- [--] Months [---] +85%
- [--] Year [---] +435%
Followers: [------] #
- [--] Week [------] +0.09%
- [--] Month [------] +0.34%
- [--] Months [------] +2%
- [--] Year [------] +4.10%
CreatorRank: [-------] #
Social Influence
Social category influence stocks technology brands finance countries social networks fashion brands travel destinations gaming products celebrities
Social topic influence klarna #17, if you, we are, resolve #178, more info, send #2055, kindly, reaching, app, lg
Top accounts mentioned or mentioned by @klarna @klarnaseb @iammisssandy @corrinnestanley @kamicron @sophsweet @uzoart @boohoo @stripe @arekhontank @bigjlmslade @blueman2668 @jakonoc @teamsterbryan @brooksyblue94 @johnlewisretail @lucianozazzetti @fknyurmom @martinslewis @shilohjohndime
Top assets mentioned Klarna Group plc (KLAR) RefundCoin (RFD) Mastercard, Inc. (MA) Alphabet Inc Class A (GOOGL) StubHub Holdings, Inc. (STUB)
Top Social Posts
Top posts by engagements in the last [--] hours
"@metajungle Hi Jacob To apply for the card you need to make sure that you also have a bank account connected to Klarna and an approved risk assessment. If you return to me in a DM I can have a closer look /Elin"
X Link 2019-04-18T06:26Z [----] followers, [--] engagements
"@ChrizZiey Ik vertrouw erop je hiermee voldoende te hebben genformeerd en alvast een fijn weekend toegewenst 👋 Met uiterst vriendelijke groeten Patrick"
X Link 2023-09-01T14:14Z [----] followers, [--] engagements
"@Pammypug206 Once this has been reported as a return our disputes team can then investigate this case and reach out ASAP. We do apologise for all the trouble you've experienced trying to resolve this matter. 2/2"
X Link 2023-09-03T15:13Z [----] followers, [--] engagements
"@_banix That benefit our customers and adhere to BNPL and banking regulations while also streamlining our BNPL offerings across markets and products. Our customers' financial wellbeing is our top priority and we have many measures in place to help customers pay on time. (3/4)"
X Link 2023-09-21T07:50Z [----] followers, [--] engagements
"@SusieDuguid Hi Susie we're sorry to hear this. We'd really like to look into this if you please could get back to us on phone at [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) and an agent will happily assist you further. Thanks"
X Link 2023-10-06T06:40Z [----] followers, [--] engagements
"@Grinnald93 In regards to our specialised team sometimes we face a higher volume of traffic than normal which can cause some delays in our teams response. We want you to know you can submit a complaint about your experience. To do this please contact our customer service 2/4"
X Link 2023-10-26T05:36Z [----] followers, [--] engagements
"@mrnobodycb1990 Hi Casey thanks for reaching out again. Following our complaints procedure our team will thoroughly investigate your issue and respond within [--] weeks of receipt of your complaint. 1/3"
X Link 2023-11-15T07:10Z [----] followers, [--] engagements
"@roberte46763910 Hi unfortunately we lack access to any account tools necessary to look into this inquiry via social media. Instead we kindly advise reporting the transaction within your Klarna app as an incorrect invoice as this will pause payments temporarily to give you time to reach (1/3)"
X Link 2023-11-22T02:46Z [----] followers, [--] engagements
"@HumhrySir Hey there we're sorry to hear this. We'd like to take another look at your case. Sadly we're unable to assist further over social media so we kindly ask if you could call us on 844-KLARNA1 (844-552-7621) and an agent will be with you shortly thanks"
X Link 2023-11-24T07:00Z [----] followers, [--] engagements
"@daisyy26 Hi Daisy thanks for reaching out again. Sadly we have no way of accessing the tools to help with this over social media so we kindly ask if you could call us on [----] [---] [----] (Mon-Sat 9am-6pm) and an agent can provide an update and submit a complaint on your behalf. 1/2"
X Link 2023-11-24T07:49Z [----] followers, [--] engagements
"@Gazzabjazza86 We apologise for the delay however if you reach out to your bank they may be able to release the funds sooner. You can also read more about this at the following link: (2/2) https://www.klarna.com/uk/customer-service/my-purchase-was-denied-why-do-i-still-see-a-transaction-to-klarna-on-my-card/ https://www.klarna.com/uk/customer-service/my-purchase-was-denied-why-do-i-still-see-a-transaction-to-klarna-on-my-card/"
X Link 2023-11-25T05:26Z [----] followers, [--] engagements
"@Daleloo94 That are dependent upon a number of factors including the amount of order previous order history and external credit rating amongst other considerations. Due to system limitations no member of Klarna staff can make changes to the system. (2/3)"
X Link 2023-11-30T09:59Z [----] followers, [--] engagements
"@cmelcr We understand how frustrating this must be and we apologise for the delay. Sadly we are unable to assist with this over social media as we have no ways of accessing any account or purchases which is why we kindly ask to give us a call again or via the link we posted above. 1/3"
X Link 2023-12-01T12:29Z [----] followers, [--] engagements
"@justinC2013 Aw thanks Justin We look forward to seeing you checkout again this holiday season 👀 ☃"
X Link 2023-12-02T14:49Z [----] followers, [--] engagements
"@JustLetItGLOW1 I am sorry to hear that. Regrettably our team is unable to help with account-related inquiries here on social media. For further assistance please give us a call at (844)552-7621 or chat with us at both available 24/7. /Artemis"
X Link 2023-12-05T13:25Z [----] followers, [--] engagements
"@Rose_Miggins The approval decision is not based solely on credit score but rather multiple internal data points. Please note that attempting too many purchases in a short amount of time may result in being rejected. 2/3"
X Link 2023-12-05T20:27Z [----] followers, [--] engagements
"@hailieybieber Hey there Holly. Sorry about this but we're sadly we're unable to guarantee that any of our payment services will be offered at any stores checkout. We kindly recommend reaching out to ASOS directly for clarification on their end thank you"
X Link 2023-12-06T13:59Z [----] followers, [--] engagements
"@sillygoosesash We apologize for the delay however if you reach out to your bank they may be able to release the funds sooner. You can read more about this process and what to expect at the following link: (2/2)"
X Link 2023-12-10T03:35Z [----] followers, [--] engagements
"@_hourglass @VividSeats Hi we're saddened to hear this and we'd love to help. Please reach out to us via chat Please contact us via CHAT or by phone at (844)552-7621 M-F [--] A.M. - [--] P.M(US) or visit us at and select your region for assistance"
X Link 2023-12-10T21:14Z [----] followers, [--] engagements
"@joshpowell100 Hi there we're sorry for any confusion caused. We have recently moved all of our UK financial services to another Klarna company named Klarna Financial Services UK Ltd to comply with UK financial regulations. 1/2"
X Link 2023-12-11T13:09Z [----] followers, [---] engagements
"@joshpowell100 If someone has previously set up a direct debit with us while we were under our Swedish name Klarna AB their bank is obligated to inform them when a company they have a direct debit with changes name. More info on this can be found here: 2/2"
X Link 2023-12-11T13:10Z [----] followers, [--] engagements
"@mrskateypage Hi Katey we're sorry for any confusion or concern caused. We have recently moved all of our UK financial services to another Klarna company named Klarna Financial Services UK Ltd to comply with UK financial regulations. 1/2"
X Link 2023-12-11T13:10Z [----] followers, [--] engagements
"@mrskateypage If someone has previously set up a direct debit with us while we were under our Swedish name Klarna AB their bank is obligated to inform them when a company they have a direct debit with changes name. More info on this can be found here: 2/2"
X Link 2023-12-11T13:10Z [----] followers, [--] engagements
"@hottubzzz Hi there we're sorry for any confusion caused. We have recently moved all of our UK financial services to another Klarna company named Klarna Financial Services UK Ltd to comply with UK financial regulations. 1/3"
X Link 2023-12-12T08:23Z [--] followers, [--] engagements
"@Finnscoot Hi there Before we help you today can you please confirm the country you are currently located in This will ensure the correct team can assist you further. As soon as you confirm your country you will be transferred to one of our agents"
X Link 2023-12-14T08:54Z [----] followers, [---] engagements
"@bethreadie We kindly advise giving us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) where you can speak to an agent directly and even submit a complaint allowing our team to thoroughly investigate your case handling. More info on this process here: 2/3"
X Link 2023-12-14T10:48Z [----] followers, [--] engagements
"@TheOnlyAC Hi Amanda we understand it can be frustrating if you experience that not all or no Klarna payment options are available to you when making a purchase especially when being approved in the past. For more information on this and to reach us visit us at"
X Link 2023-12-14T22:17Z [----] followers, [--] engagements
"@IrishAnna21 Hi Anna unfortunately our team is unable to assist with with account-related inquiries via social media. For further assistance please give us a call at [------------] available M - Sat [--] am - [--] pm GM or chat with us at available 24/7. Thanks"
X Link 2023-12-15T19:27Z [----] followers, [--] engagements
"@anna_cawley Hi Anna thanks for reaching out. We understand how frustrating it is when waiting for your funds to be returned to you and we want to assure you we will help you. Unfortunately we are unable to assist further over social media but our customer service can help. (1/3)"
X Link 2023-12-21T11:12Z [----] followers, [--] engagements
"@LauraBarr681359 Hi Laura we're so sorry to hear this. We understand how frustrating it can be when waiting for your funds to be returned to you and we want to assure you we will help you. Unfortunately we are unable to assist further over social media but our customer service can help. 1/2"
X Link 2023-12-22T07:54Z [----] followers, [--] engagements
"@JeepWranger21 Sadly we're unable to assist with this over social media so we kindly ask if you could give us a call on (844)552-7621 M-F [--] A.M. - [--] P.M. where you can speak to an agent directly and they can help get your account updated accordingly. 2/3"
X Link 2023-12-22T08:01Z [----] followers, [--] engagements
"@jo_jo_111 Hi Joanna sorry to hear this. In the link below you can find some more info on why this may be happening plus some troubleshooting methods to resolve it: If it is still occurring please call [----] [---] [----] (Mon-Sat [--] am-6 pm) for further assistance"
X Link 2023-12-27T10:56Z [--] followers, [--] engagements
"@manishlohat We'd really like to take another look into what has occurred here and help in anyway we can. We kindly advise reaching out to our customer service by calling on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) and an agent can assist you further with your complaint. Thanks. (2/2)"
X Link 2023-12-30T10:05Z [----] followers, [--] engagements
"@Chad25216451 Hey again Chad. Once a payment option is agreed upon at checkout we sadly are unable to then change or amend this option after checkout is complete. We're sorry for any inconvenience this causes and thank you for your feedback"
X Link 2024-01-05T07:13Z [----] followers, [--] engagements
"@DeanCharli26 Hi Dean we're sorry to hear that. Unfortunately we are unable to look into this for you via social media. If you need this looked into or would like some clarification then we kindly suggest reaching out to our customer service team at 1-844-552-7621. Thanks"
X Link 2024-01-06T05:11Z [----] followers, [--] engagements
"@dontouchmybear Hi Effy we're sorry to hear this. Sadly we can't assist with this further over social media so we kindly ask if you could reach out to our customer service directly. Give us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) and an agent can take another look at your case. 1/2"
X Link 2024-01-08T09:28Z [----] followers, [--] engagements
"@miltis24 Hi there we're sorry to hear this and we want to help. Sadly we're unable to assist with account specific issues over social media but our customer service team can help. Please give us a call on [----] [---] [----] (Mon-Sat 9am-6pm GMT) and an agent will be with you shortly thanks"
X Link 2024-01-08T11:26Z [----] followers, [--] engagements
"@LisaHar94770198 Hi Lisa. We're really disappointed to hear this and we apologise for the lengthy time it is taking for your issue to be resolved. Sadly we've faced a higher volume of traffic and it has caused some delays. Rest assured your funds will be returned to you. 1/3"
X Link 2024-01-08T12:02Z [----] followers, [--] engagements
"@LisaHar94770198 Hi Lisa we're disappointed to hear this and we want to help. Unfortunately we cannot assist with specific cases on social media kindly reach us via live chat (24/7) or at [----] [---] [----] (Mon-Sat [--] am-6 pm). Alternatively you can reach us via email"
X Link 2024-01-09T12:46Z [----] followers, [--] engagements
"@JoshHill95 I am so sorry to hear that Josh. Regrettably we can not assist with account related inquiries on social media as we do not have access to any of your details for security reasons. Please if you may contact our Customer Service team for an update. Apologies once again. /Artemi"
X Link 2024-01-12T10:06Z [----] followers, [--] engagements
"@mastershaz Hi we're extremely sorry for any stress this situation has caused unfortunately we cannot assist with specific cases on social media. We encourage you contact customer service to raise a complaint so a specialist team can have a further look. Again our sincerest apologies"
X Link 2024-01-12T10:51Z [--] followers, [--] engagements
"@Mel0ntwist85 Dear Erik I'm Sorry to hear that you have difficulties If you still encounter problems Our team is unable to help with account-related inquiries here on social media. For that reason please contact us via our own private channels Klarna-Chatsupport or by Telephone"
X Link 2024-01-12T12:05Z [--] followers, [--] engagements
"@bethreadie Hi we are extremely sorry for any stress this situation has caused you unfortunately we cannot assist with specific cases on social media. Kindly reach us via phone at [----] [---] [----] (Mon-Sat 9am-6pm) and agent will note for a specialist to get back to you on your existing case"
X Link 2024-01-12T13:19Z [----] followers, [--] engagements
"@Dawnofhistory19 Hi there we are really sorry to hear this. Sadly we are unable to assist with purchase specific matters over social media but we kindly ask if you could reach out to our customer service who can take another look at your dispute. 1/2"
X Link 2024-01-14T13:30Z [----] followers, [--] engagements
"@symonbain Hi we're sorry to hear that this has occurred. Unfortunately we can't further assist with this issue via social media but if the problem persists we recommend reaching out to our support team at [----] [---] [----] (Mon-Sat 9am-6pm) so that we can confirm the status of your change"
X Link 2024-01-14T21:53Z [----] followers, [--] engagements
"@Meinhart_GM Dear Appie Hi there thank you for reaching out to us. Regrettably our team is unable to help with account-related inquiries here on social media. For that reason please contact us via our own private channels Klarna-Chatsupport or by Telephone. (see contact details below)"
X Link 2024-01-15T07:37Z [----] followers, [--] engagements
"Via the in-app chat or by calling us on [----] [---] [----] (Mon-Sat 9am-6pm) and one of our agents will submit your complaint internally. After this you will receive an acknowledgement email from our specialist complaints team where you can reply and submit any further info. (2/3)"
X Link 2024-01-15T11:39Z 10.1K followers, 16.4K engagements
"@GillianDarcy Hi Gillian we would love to help with this. Sadly we're unable to investigate further over social media so kindly ask if you could reach out to our customer service directly. Reach out via the in-app chat or give us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) thank you"
X Link 2024-01-16T09:51Z [----] followers, [--] engagements
"@darrenmorgan73 Hi Darren. Sadly we're unable to assist with account specific matters over social media but our customer service will be happy to take a look and get this amended. Please reach out via the in-app chat or give us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) thanks so much"
X Link 2024-01-16T10:29Z [----] followers, [--] engagements
"@Sheffield_Tiger Hi there thanks for reaching out. Sadly we're unable to assist with merchant based queries here on social media but our merchant support team are well equipped to help. You can reach out to us via the chat in the link below for an update: 1/2"
X Link 2024-01-16T14:13Z [----] followers, [--] engagements
"@ChrizZiey Dank voor deze toelichting. Dan geef ik je het advies om de toegestuurde link te gebruiken of je in contact te stellen met de specialisten van onze Klantenservice. Deze hebben namelijk inzage in jouw klantgegevens. Die informatie is niet voorhanden op Social Media"
X Link 2024-01-19T09:08Z [----] followers, [--] engagements
"@casandramem Hi Samantha apologies for the late response. Each purchases decision is generated by an algorithm that is based upon a number of factors and we are sadly unable to guarantee that any of our customers will be accepted. More info on this can be found here:"
X Link 2024-01-21T10:37Z [----] followers, [--] engagements
"@mav__is Hi Mav Thank you for reaching out to us. Before we help you today can you please confirm the country you are currently located in This will ensure the correct team can assist you further. 🙂"
X Link 2024-01-23T06:14Z [--] followers, [--] engagements
"@JeffthaNL078 Hello again we are extremely sorry for not receiving the proper support from our agents so far we definitely want to help unfortunately we cannot assist with specific cases via social media but we will send you a DM with the proper point of contact"
X Link 2024-01-23T11:27Z [--] followers, [--] engagements
"@Kira74358311079 Hi Kira thanks for reaching out. Please contact us via chat or by phone as some information we are unable to provide via social media. We hope to hear from you soon. Take care"
X Link 2024-01-23T13:42Z [----] followers, [--] engagements
"@CarmenDecius Hi Carmen we are extremely sorry you are disappointed by our services and that you have not received the proper support so far. We want to ensure this changes but sadly are unable to support with specific cases on social media. 1/4"
X Link 2024-01-23T14:43Z [----] followers, [--] engagements
"@di_moran Hi we are very sorry to hear about this. Sadly on social media we cannot assist with specific cases therefore we kindly ask you to contact our customer service and request for an update our live app chat is available 24/7. 1/3"
X Link 2024-01-29T07:03Z [----] followers, [--] engagements
"@di_moran We also encourage you to file a complaint about your experience with us so far allowing our team to thoroughly investigate your case handling. More info on this process here: 2/3"
X Link 2024-01-29T07:03Z [----] followers, [--] engagements
"@lixiahua Hey there thanks for reaching out. Sadly we're unable to assist with account/purchase specific queries over social media but our service team are here to help. Kindly give us a call on 844-KLARNA1 (844-552-7621) and an agent will be with you shortly"
X Link 2024-01-30T09:09Z [----] followers, [--] engagements
"@UnseenBase We kindly advise giving us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) where you can speak to an agent directly and even submit a complaint allowing our team to thoroughly investigate your case handling. More info on this process here: 2/3"
X Link 2024-01-31T12:26Z [----] followers, [--] engagements
"@DeborahSimons Dank voor jouw bericht Via Social Media hebben wij geen inzage in jouw klantgegeven om dit onderwerp verder op te pakken. Wel kan ik je adviseren om contact op te nemen met de specialisten van onze Klantenservice. De verantwoordelijke medewerker helpt jou dan graag verder"
X Link 2024-02-01T06:19Z [----] followers, [--] engagements
"@TheKagee82 Hi we are extremely sorry to hear about this. We understand how frustrating it is when waiting for your funds to be returned to you and we want to assure you we will help you. Unfortunately we are unable to assist further over social media but our customer service can help.1/3"
X Link 2024-02-01T12:13Z [----] followers, [--] engagements
"@edel_thom Hi Edel we're sorry to hear you've been waiting on your refund and we want to help. Sadly are are unable to investigate specific issues over social media and can only provide general information we kindly ask if you could call us on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT). 1/2"
X Link 2024-02-02T07:16Z [----] followers, [--] engagements
"@edvinslouis Hi Tess Via Social Media heb ik geen mogelijkheid tot inzage in jouw klantgegevens Om er zeker van te zijn dat je over de juiste contactgegevens beschikt zie onderstaande contactgegevens"
X Link 2024-02-02T08:17Z [----] followers, [--] engagements
"@TheKagee82 Unfortunately we are not able to assist you further than this on social media as we do not have access on customers accounts. If you wish to reach our customer service by email please feel welcome to using this link 3/3"
X Link 2024-02-02T12:02Z [----] followers, [--] engagements
"@nisupplements Again we are very sorry to hear this and understand your frustration completely. Sadly we are unable to investigate this further over social media but our escalation team can look into your case/case handling and provide a solution as soon as possible. 1/2"
X Link 2024-02-03T10:27Z [----] followers, [--] engagements
"@Kent15Carly What can steps can be taken in order to have this resolved. Unfortunately as we lack access to any account tools we are unable to provide any further information or assistance with this via social media. We apologize for any inconvenience caused. (2/2)"
X Link 2024-02-04T05:49Z [----] followers, [--] engagements
"@Puddytatpurr Hi sorry to hear that. We're not aware of any issues with Lloyds specifically at this time. Unfortunately we lack access to the account tools necessary to look into this directly via social media so if the app isn't displaying any corrections that need to be made (1/2)"
X Link 2024-02-04T22:15Z [----] followers, [--] engagements
"@Yaroon01 We apologise for the delay however if you reach out to your bank they may be able to release the funds sooner. You can also read more about this here on (2/2)"
X Link 2024-02-05T14:12Z [----] followers, [--] engagements
"@Eve_O_Tucker Hi we are extremely sorry to hear about this. We understand how frustrating it is when waiting for your funds to be returned to you and we want to assure you we will help you. Unfortunately cannot assist with specific cases on social media but our customer service can. 1/3"
X Link 2024-02-06T11:11Z [----] followers, [--] engagements
"@BOOMitsGeorgia Hi Georgia thanks for reaching out. Sadly on social media we have no way of accessing any account information so we cannot provide further support here. However our customer service team will be more than happy to take a look and check what's happened. 1/2"
X Link 2024-02-06T12:00Z [----] followers, [--] engagements
"@fowlytweets Hi we do want to assist you with this and we do apologize for the inconvenience and delay of this. Please reach us via chat at or give us a call at 844-552-7621(USA)"
X Link 2024-02-07T13:24Z [----] followers, [--] engagements
"@sweetladyleo1 Hi there. Sadly we are unable to assist with this over social media so we kindly ask if you could reach out to our customer service directly and an agent will help. Give us a call on (844)552-7621 M-F [--] A.M. - [--] P.M. and an agent will be with you shortly. Thanks"
X Link 2024-02-09T06:41Z [----] followers, [--] engagements
"@KjellDellert Hej Jag beklagar verkligen att lsa om det intrffade och det verkar som det blivit ett missfrstnd hr. Vnligen n ut till vr kundtjnst s vi kan reda ut detta. Du nr oss p telefon: 08- [---] [---] [--] Mn- Fre 08.00- [-----] Lr- Sn 10.00- [-----] Mvh /Thea"
X Link 2024-02-11T06:48Z 10.1K followers, 46.7K engagements
"@Fallen1984 Hi we're disappointed to hear this. The way our refund system works is the store first updates the invoice on their end which then automatically updates in ours and the funds are either deducted from your invoice or if you have made payment sent to your bank account. 1/3"
X Link 2024-02-12T11:06Z [----] followers, [--] engagements
"@Fallen1984 Rest assured you will not have to pay for an item you have returned not received or received faulty . More info on our protection can be found here: thank you. 3/3"
X Link 2024-02-12T11:07Z [----] followers, [--] engagements
"@anqk_2020 Hey thank you for your clarification and apologies for the misunderstanding. For BNPL a late payment for a couple of days is very unlikely to have any impact on your credit file. Missed payment that can negatively impact your credit file are orders under a finance account. 1/3"
X Link 2024-02-12T12:38Z [----] followers, [--] engagements
"@lmclr As soon as the store register this and process the refund to us it will automatically deduct from your invoice or if you have already paid be sent to your bank account. If you have any further questions about this give us a call on [----] [---] [----] (Mon-Sat 9am-6pm GMT) Thanks"
X Link 2024-02-22T11:15Z [----] followers, [--] engagements
"@AssembledAdam To do this call us on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) and an agent will submit it to the correct department on your behalf. More info on this process here: 2/3"
X Link 2024-02-23T11:46Z [----] followers, [--] engagements
"@edel_thom Hi Edel we're sorry to hear about the delay with this and we absolutely want to help. Sadly we're unable to assist with this over social media but our customer service can take a look. Please call [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) and an agent will be with you shortly"
X Link 2024-02-26T07:27Z [----] followers, [--] engagements
"@Letinena1 Hi we are so sorry for the delay. Sadly on social media we cannot assist with specific cases however please do give us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) and request an update on your case. Thank you so much in advance"
X Link 2024-02-26T10:54Z [----] followers, [--] engagements
"@JamesGKMorgan If you need to contact us for more info find our contact details via this link Thank you so much 🙌 2/2"
X Link 2024-02-26T13:32Z [----] followers, [--] engagements
"@JamesGKMorgan You can also submit a complaint to our agent allowing our team to thoroughly investigate your case handling. More info on this process here: 2/3"
X Link 2024-02-26T14:07Z [----] followers, [--] engagements
"@BriaCharnay Merchant directly to investigate the status of your order to come to a resolution. However if the situation isn't resolved then our team will reach out to ask for additional information to support in investigating this on your behalf so it's imperative that you keen an (2/3)"
X Link 2024-02-27T05:52Z [----] followers, [--] engagements
"@BriaCharnay Hi Bria we completely understand your frustration sadly on social media we cannot assist with specific cases therefore we kindly ask you to give us a call on 844-KLARNA1 (844-552-7621) and an agent will update you on your dispute. Thank you so much in advance"
X Link 2024-02-27T07:01Z [----] followers, [--] engagements
"@MrO50068789 Rest assured you will not have to make payments for an item you have returned not received or received faulty. If the payments have been paid already we assure you our team is working their best with the store for your refund. More info on this here: 3/3"
X Link 2024-02-28T11:18Z [----] followers, [--] engagements
"@MrO50068789 Hi again thanks for the further info. Sadly over social media we have no access to any account information or tools to assist further but our customer service would be more than happy to take another look and provide an update on your complaints status. 1/5"
X Link 2024-02-28T12:16Z [----] followers, [--] engagements
"@JodieOfficial1 Hi again since we might need more information on your account and sadly on social media we are not able to gather that information please send us an email via this link you may find the email at the bottom and we will do our best to support you"
X Link 2024-02-29T08:27Z [----] followers, [--] engagements
"@darrenmorgan73 This will allow our specialist team to thoroughly investigate your case plus your case handling and will be in touch with a solution. More info on this process here: 2/3"
X Link 2024-02-29T09:16Z [----] followers, [--] engagements
"@owais_muneer We understand that this has not been a case in this situation and we sincerely apologise. Sadly on social media we cannot provide support on specific cases due to data protection policies on sharing personal/account information. 3/5"
X Link 2024-03-01T10:38Z [----] followers, [--] engagements
"@owais_muneer Again our heartfelt apologies for the negative experience you have had when using our services we definitely do not wish that and we thank you in advance for the chance to rectify it. 5/5"
X Link 2024-03-01T10:39Z [----] followers, [--] engagements
"@milk_shaykh Hi there we're sorry to hear this. We understand its frustrating when waiting for an issue to be resolved and we want to help. However we are unable to assist with account specific matters over social media so we kindly advise reaching out to our customer service directly. 1/2"
X Link 2024-03-02T11:29Z [----] followers, [--] engagements
"@gigistiletto We lack access to the tools necessary to assist with this directly via social media. We kindly suggest reaching out to our customer service and submitting this to us internally as part of our complaints and feedback process. After you do so you will immediately receive an (2/4)"
X Link 2024-03-04T04:21Z [----] followers, [--] engagements
"@pottager We kindly advise giving us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) where you can speak to an agent directly and even submit a complaint allowing our team to thoroughly investigate your case handling. More info on this process here: 2/3"
X Link 2024-03-04T09:32Z [----] followers, [--] engagements
"@HoodEvie76642 Hi Evie. We are sorry to hear this and we want to help. Sadly we are unable to assist with account specific matters over social media but our customer service team can take a look. Please give us a call on [----] [---] [----] (Mon-Sat 9am-6pm) and an agent will be with you shortly"
X Link 2024-03-04T10:07Z [----] followers, [--] engagements
"@lovelybydecay Hi there when an order is attempted an authorization hold is placed on the account. If that order is not fully processed with the merchant we release the hold back to you. Depending on your financial institution this may take 5-7 business days to reflect to your account"
X Link 2024-03-04T19:56Z [----] followers, [--] engagements
"@elizge12 We kindly advise giving us a call on [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) where you can speak to an agent directly and submit a complaint allowing our team to thoroughly investigate your case handling. More info on this process here: 2/3"
X Link 2024-03-06T09:54Z [----] followers, [--] engagements
"@beth_kasinga Hi Beth sorry for the delay in our reply. We'd be happy to help with this. Sadly we're unable to investigate further over social media but our customer service can check why this may be occurring for you. All of our contact info can be found here: thanks"
X Link 2024-03-07T08:05Z [----] followers, [--] engagements
"@bretanac93 Hi Cesar we are very sorry you're having issues with the app. Sadly we're unable to assist with account specific queries on social media but our service team are here to help. Kindly reach out on 844-KLARNA1 (844-552-7621) available 24/7 and an agent will be with you shortly"
X Link 2024-03-09T09:49Z [----] followers, [--] engagements
"@IyengarPallavi Hi there. Our approval process for our Klarna Card is computer generated by an algorithm which is based upon a number of different factors such as previous order history or credit rating for example. 1/2"
X Link 2024-03-11T13:05Z [----] followers, [--] engagements
"@hailieybieber Hi Holly we're sorry to hear this. We believe no one should have to pay for an item they have returned and we have measures in place to support our customers in cases like this. More info on our protection can be found here: 1/4 https://www.klarna.com/uk/buyer-protection-description/ https://www.klarna.com/uk/buyer-protection-description/"
X Link 2024-04-02T10:17Z [----] followers, [--] engagements
"@hailieybieber After this they will continue their investigation and help you get your invoice updated accordingly as soon as possible. More info on this can be found here: Thank you. 4/4 https://www.klarna.com/uk/customer-service/what-happens-when-i-report-a-return/ https://www.klarna.com/uk/customer-service/what-happens-when-i-report-a-return/"
X Link 2024-04-02T10:18Z [----] followers, [--] engagements
"@nicos_nick1geo @TradeStandards We want to assure you that we vet every merchant we partner with to ensure they meet our highest standards and we work continuously to prevent identify and mitigate fraudulent activity. Customer safety is a top priority and we scan every Klarna purchase for fraud. (1/2)"
X Link 2024-04-17T05:37Z [----] followers, [--] engagements
"@jakenathan24 [----] [---] [----] (Mon-Sat [--] am-6 pm GMT) as your question concerns your Klarna account or order. If you have a general question about our products or app I'm happy to help"
X Link 2024-04-29T07:36Z [----] followers, [--] engagements
"@spookydaiss Sadly the process can only be stopped by your bank. Since your bank account is closed your payment will fail and you will receive a heads-up email and text message by Klarna. You can then change your bank account and initiate a new payment; this won't affect your credit score"
X Link 2024-05-05T12:22Z [----] followers, [--] engagements
"@Barbara22021 I'm sorry to hear this. Unfortunately we're unable to handle personal errands over social media and kindly advice reaching out to our customer service via our in-app chat so we can take another look at this. You can find more details here: https://www.klarna.com/uk/customer-service/ https://www.klarna.com/uk/customer-service/"
X Link 2024-06-07T10:30Z [----] followers, [--] engagements
"@der_vks Unfortunately we lack access to any account tools necessary to action any changes or make adjustments to further support in this via social media. We kindly suggest submitting this to our customer service as a part of our feedback and complaints process. After doing so you (1/3)"
X Link 2024-06-21T23:59Z [----] followers, [--] engagements
"@shanavret Hi thanks for reaching out. Unfortunately we lack access to the account tools necessary via social media to look directly into an order status to determine what is happening. We would advise reaching out to the merchant directly to address any concerns with the order (1/2)"
X Link 2024-06-22T23:54Z [----] followers, [--] engagements
"@virtual_manu Sin embargo nuestro proceso de aprobacin ayuda a Klarna a ofrecer responsablemente nuestros servicios a nuestros clientes. 2/2"
X Link 2024-07-03T13:02Z [----] followers, [--] engagements
"@BenAndr52752597 The approval decision is not based solely on credit score but rather multiple internal data points such as past payment history and each purchase attempt generates a new decision so one rejection does not mean that your future purchases will always be declined. 3/4"
X Link 2024-07-12T16:23Z [----] followers, [--] engagements
"@wecanmessaround Hi Sarah Klarna accepts major debit and credit cards such as Visa Discover Maestro and Mastercard. Please note that prepaid cards are not accepted by Klarna and Capital One does not support Buy Now Pay Later (BNPL) products. 1/2"
X Link 2024-07-19T20:08Z [----] followers, [--] engagements
"@ShannonAsh96 However our approval process helps Klarna responsibly offer our services to our customers. The approval decision is not based solely on credit score but rather multiple internal data points such as past payment history and each purchase attempt generates a new decision 2/3"
X Link 2024-07-22T17:41Z [----] followers, [--] engagements
"@Thekillerhertz Hi thank you for reaching out. We are very sorry you feel this way. Kindly note that for each order attempt in addition to your Klarna payment history information from the credit bureaus is used to check your credit history. 1/2"
X Link 2024-07-25T11:15Z [----] followers, [--] engagements
"@thisbe_arlenee Hi there thanks for reaching out. The way our refund system works is the merchant updates the invoice on their side and then on our systems. This means that any refunds must be done in line with the stores own policy that would have been decided upon at checkout. 1/2"
X Link 2024-08-06T07:23Z [----] followers, [--] engagements
"@thisbe_arlenee Since we are just the payment provider we are unable to make any amendments on the invoice therefore in this case we kindly recommend reaching out to the store or website ordered from again for more info on their policy. Thank you. 2/2"
X Link 2024-08-06T07:25Z [----] followers, [--] engagements
"@RoseMccallum4 Hi Rose we understand your concern regarding this and we can help. If you have used the chat feature you can add further details regarding this and our agents will reply as soon as possible as we are experiencing high volumes at this moment"
X Link 2024-08-07T16:14Z [----] followers, [--] engagements
"@Roger_ArchTech Hi Roger we do take concerns of this seriously and we do want to continue to assist you. We do encourage you to send us a DM so we can point you in the right direction for assistance. Thank you"
X Link 2024-08-20T14:37Z [----] followers, [--] engagements
"@kakam420 Hi Kakam thanks for reaching out and we're sorry to hear about this experience. As you advised us the purchases made were purchased through family members. we would recommend contacting the members of your family the purchases were made through 1/2"
X Link 2024-08-22T16:44Z [----] followers, [--] engagements
"@NuTfielDRobErT Hi we are sorry to hear this and we'd like to take another look at your case. We kindly advise submitting this to us via the link below and one of our agents will be in touch with you as soon as possible: https://www.klarna.com/uk/contact-customer-service/ https://www.klarna.com/uk/contact-customer-service/"
X Link 2024-08-29T07:04Z [----] followers, [--] engagements
"@Carol44698330 Team will thoroughly investigate your case and be in touch with you to discuss the matter further plus provide an appropriate solution. You can read our full process here: We apologise for the inconvenience and hope to have this resolved soon(3/3) https://www.klarna.com/uk/feedback-and-complaints/ https://www.klarna.com/uk/feedback-and-complaints/"
X Link 2024-09-10T22:18Z [----] followers, [--] engagements
"@MissMWNyc Hi the payment options can depend on the merchant and the order amount. Additionally the available payment options at the checkout are determined based on factors such as credit score purchase history and the merchant's policies. We apologise for the inconvenience"
X Link 2024-09-12T07:21Z [----] followers, [--] engagements
"@above_lov Hi thanks for reaching out. We recommend ensuring that the website you are looking at is specifically from your region as while the same service will be offered in different countries due to local legislation and restrictions there may be differences in how the service operates"
X Link 2024-09-25T00:17Z [----] followers, [--] engagements
"@richae78 Hi there we're saddened to hear that you've had some trouble recently and we absolutely want to make it up to you. If you could please reach out to us via this link available 24/7 and someone from our team can review this case. Thanks. https://www.klarna.com/us/customer-service/ https://www.klarna.com/us/customer-service/"
X Link 2024-09-26T16:55Z [----] followers, [--] engagements
"@artCarnivore Hey there Thank you for reaching out. Wed love to have a closer look into this for you please could you drop us a DM with all the relevant information such as your email and well look into this for you as soon as possible. We look forward to hearing from you. Thank you"
X Link 2024-09-30T17:48Z [----] followers, [---] engagements
"@brummie1984 When a refund is sent to a different payment method instead of Klarna then you are still responsible to make the full payment. In this case if your refund was sent to your credit card instead of being updated in your Klarna invoice you are required to make the whole payment"
X Link 2024-10-05T09:08Z [----] followers, [--] engagements
"@jasmine_rigby Processed it into our systems we can then process it into your account. As well as this please ensure the invoice has been disputed in the app. This opens an investigation directly between our dispute team and the store where we can support you further. (3/4)"
X Link 2024-10-07T23:02Z [----] followers, [--] engagements
"@Mister_Kage71 Hi there we understand that this is a frustrating situation to experience and we do want to apologize for the inconvenience caused by this. Please visit us at and share this incident with our team for assistance. https://www.klarna.com/us/customer-service-mail-form/ https://www.klarna.com/us/customer-service-mail-form/"
X Link 2024-10-08T13:30Z [----] followers, [--] engagements
"@Maicol_cs94 We apologise for the delay however if you reach out to your bank they may be able to release the funds sooner. You can also read more about this here on (2/2) https://www.klarna.com/us/customer-service/my-order-was-cancelled-why-am-i-still-being-charged/ https://www.klarna.com/us/customer-service/my-order-was-cancelled-why-am-i-still-being-charged/"
X Link 2024-10-08T22:45Z [----] followers, [--] engagements
"@mrslyon_78 Hi. To settle your balance each separate order must be paid individually in according to the payment plan that was chosen at checkout. Sadly we are unable to amend this once a plan has been decided upon. More info on how to pay can be found here: thanks https://www.klarna.com/uk/customer-service/how-can-i-pay/ https://www.klarna.com/uk/customer-service/how-can-i-pay/"
X Link 2024-10-10T08:29Z [----] followers, [--] engagements
"@ayayron5793 Hi there Klarna accepts major debit and credit cards such as Visa Discover Maestro and Mastercard. Please note that prepaid cards are not accepted by Klarna and both Chase and Capital One banks do not support 3rd party Buy Now Pay Later (BNPL) products"
X Link 2024-10-10T18:19Z [----] followers, [--] engagements
"@ivyfeenix Hi we understand your concern regarding this and we do offer helpful information about how we evaluate creditworthiness. Please visit us at https://www.klarna.com/us/customer-service/klarna-perform-credit-check/ https://www.klarna.com/us/customer-service/klarna-perform-credit-check/"
X Link 2024-10-12T15:07Z [----] followers, [--] engagements
"@Rajendar_Y Hello Raj we are very sorry to hear that about your phone number. Please contact our customer service via Chat to change your phone number. Here on Social Media we dont have access to any of your data and cannot help you unfortunately Kindest regards"
X Link 2024-10-18T10:39Z [----] followers, [--] engagements
"@sirenlvr Hi there we are sorry to hear that. Please know that if an order is not successful any funds that appear as debited are only kept on hold and will be released back to your account shortly"
X Link 2024-10-21T05:33Z [----] followers, [---] engagements
"@Dutch_Liam Hi you can also use the Klarna Card abroad without additional exchange fee from Klarna but you must be registered in one of the countries where the Klarna Card is offered to use it. The Klarna Card is currently available only in Sweden Germany the UK and the US"
X Link 2024-10-21T10:06Z [----] followers, [--] engagements
"@mochabunny_ Hey there wed love to have a closer look into this for you please could you drop us a DM with all the relevant information such as more info and any reference numbers for past disputes and well look into this for you as soon as possible. We look forward to hearing from you"
X Link 2024-10-21T16:36Z [----] followers, [--] engagements
"@SweetFreedom95 Hey Kayleigh currently Klarna accepts credit and debit cards from Visa and Mastercard for transactions. In the United States only debit cards are accepted and the card name must match the consumer's name. We apologize for the inconvenience this has caused you"
X Link 2024-10-24T20:50Z [----] followers, [--] engagements
"@jody19792 Klarna does not accept prepaid cards cards associated with online banks Chase Bank or Capitol One at this time. Please try updating your payment method to proceed with Klarna. Klarna accepts major debit and credit cards such as Visa Discover Maestro and Mastercard"
X Link 2024-10-27T20:08Z [----] followers, [---] engagements
"@mzlauryn_85 Hi Lauryn we're sorry to hear that you're currently experiencing some trouble with our services. When an order is attempted an authorization hold is placed on the account. If that order is not fully processed with the merchant we immediately release the hold back to you. 1/2"
X Link 2024-10-30T13:32Z [----] followers, [--] engagements
"@billypuppets Hi there thanks for reaching out. When an order is attempted an authorization hold is placed on the account. If that order is denied or cannot be processed we immediately release the hold back to you. Depending on your financial institution this may take 1-7 business days"
X Link 2024-10-30T18:23Z [----] followers, [---] engagements
"@loveeestained We apologise for the delay however if you reach out to your bank they may be able to release the funds sooner. You can also read more about this here on (2/2) https://www.klarna.com/uk/customer-service/my-purchase-was-denied-why-do-i-still-see-a-transaction-to-klarna-on-my-card/ https://www.klarna.com/uk/customer-service/my-purchase-was-denied-why-do-i-still-see-a-transaction-to-klarna-on-my-card/"
X Link 2024-10-30T23:12Z [----] followers, [--] engagements
"@bbp9813 Hi there when an order is attempted an authorization hold is placed on the account. If that order is not fully processed with the merchant we immediately release the hold back to you. Depending on your financial institution 1/2"
X Link 2024-11-01T17:35Z [----] followers, [--] engagements
"@PollyJHB Hi Polly we're sorry to hear that you're having issues downloading the Klarna app. It is good to know that the Klarna app is only available in select countries compatible for use. Please make sure that the Stocard app is updated if this is the case"
X Link 2024-11-07T13:24Z [----] followers, [--] engagements
"@JoshuaRaleigha We apologise for the delay however if you reach out to your bank they may be able to release the funds sooner. You can also read more about this here on sed/ (2/2) https://www.klarna.com/uk/customer-service/when-will-the-authorisation-hold-be-relea https://www.klarna.com/uk/customer-service/when-will-the-authorisation-hold-be-relea"
X Link 2024-11-09T13:55Z [----] followers, [--] engagements
"@ProfSantosh Hi Santosh unfortunately as of now our services are not available in South Africa. If this feature is important to you it might be worth keeping an eye on future updates from Klarna or considering alternative services similar to Stocard. Thank you"
X Link 2024-11-09T16:23Z [----] followers, [--] engagements
"@Alphagirl101 Once this is complete you can then reset your Device Region to the original settings. If you have any issues with the above please let us know and we will help. Thanks. 3/3"
X Link 2024-11-11T08:38Z [----] followers, [--] engagements
"@dorg2013 Hi there thanks for reaching out. In the following link you can find all information regarding enabling Klarna on your Shopify store: If you need further assistance please call us on [----] [---] [----] and our team will be happy to help. Thank you. https://docs.klarna.com/platform-solutions/e-commerce-platforms/shopify/before-you-start/ https://docs.klarna.com/platform-solutions/e-commerce-platforms/shopify/before-you-start/"
X Link 2024-11-12T12:24Z [----] followers, [--] engagements
"@RCaizzoBrown Reset Device Region: Once the migration is successful you can reset your device's region settings back to the original settings if needed. By following these steps you should be able to complete the migration process without the North American phone number requirement. Thanks"
X Link 2024-11-12T19:28Z [----] followers, [--] engagements
"@RCaizzoBrown Hi there for further assistance you can shoot us a DM so that we can help assist you further with your matter. Thanks"
X Link 2024-11-12T21:50Z [----] followers, [--] engagements
"@LaurenParker__x We would kindly recommend that you contact our customer service who can investigate this further internally. You can contact our customer service through our live chat or call us. You can find our current phone number via this link We hope this helps. https://www.klarna.com/us/customer-service/ https://www.klarna.com/us/customer-service/"
X Link 2024-11-14T06:13Z [----] followers, [--] engagements
"@dorg2013 Hi sadly we do not have one contact for all EU countries you are welcome to use out international phone number if you wish on +44 [--] [---] [---] [--] otherwise we advise you to contact on the phone number corresponding to the country of your residence. 1/2"
X Link 2024-11-14T08:18Z [----] followers, [--] engagements
"@VijaySciWri Could it be that you have more than one subscription at Spotify with different email addresses Probably you've cancelled one subscription and another one is still active. You can dispute incoming invoices so you can pause the payment and enable the Klarna buyer protection. BR"
X Link 2024-11-14T10:39Z [----] followers, [--] engagements
"@KleoMusicUK You can also try using the browser in 'Private' or 'Incognito' mode to check if the issue is cookie or cache related. Disable any popup blockers and try logging in on a different browser. Lastly please make sure you're not on a VPN"
X Link 2024-11-14T19:10Z [----] followers, [--] engagements
"@Luh_Red_ Ensure that Klarna is available as a payment option for the specific items in your cart as some items may not be eligible. Sometimes clearing your browser's cache and cookies can resolve checkout issues. 2/4"
X Link 2024-11-21T17:54Z [----] followers, [--] engagements
"@pixiefan_123 Hi Annalise we're sorry to hear that you're currently experiencing some trouble with our services. When an order is attempted an authorization hold is placed on the account. If that order is not fully processed with the merchant we immediately release the hold back to you. 1/2"
X Link 2024-11-24T19:56Z [----] followers, [--] engagements
"@Merdersmikaels1 For the delay but if you reach out to your bank they may be able to release the funds sooner. You can also read more about this at (2/2) https://www.klarna.com/us/customer-service/my-purchase-was-denied-why-do-i-still-have-a-pending-authorization-hold-on-my-card/ https://www.klarna.com/us/customer-service/my-purchase-was-denied-why-do-i-still-have-a-pending-authorization-hold-on-my-card/"
X Link 2024-11-26T00:24Z [----] followers, [--] engagements
"@ChrisSmith1992 Once the changes have been made the you will be able to see them live in the app. After the phone number has been updated Klarna will reach out to the customer via email and text message to confirm the update. Thank you"
X Link 2024-11-26T13:39Z [----] followers, [--] engagements
"@SarahHesketh9 For more detailed information on how Klarna transactions might affect your credit score you can refer to resources like TransUnion and Experian. Thank you. 6/6"
X Link 2024-11-26T21:10Z [----] followers, [--] engagements
"@PitSpeeder Your wish to opt out from marketing send-outs. You can do so by filling out the email communication form found at For more info on our privacy features please see (2/2) https://www.klarna.com/us/privacy/ https://www.klarna.com/us/customer-service-mail-form/ https://www.klarna.com/us/privacy/ https://www.klarna.com/us/customer-service-mail-form/"
X Link 2024-11-28T02:40Z [----] followers, [--] engagements
"@xJackieJTx Hi sorry to hear this. In the link below you can find some more info on why this may be happening some troubleshooting methods to resolve it: If it is still occurring please call us or further assistance you can find our telephone number on the website https://www.klarna.com/uk/customer-service/i-cant-log-in-what-can-i-do/ https://www.klarna.com/uk/customer-service/i-cant-log-in-what-can-i-do/"
X Link 2024-11-29T07:49Z [----] followers, [--] engagements
"@MercuryMarc Hi we are sorry to hear that you are disappointed by our services. Kindly note that Klarna is only a payment provider and not a merchant sadly we cannot assist with the product but we can assist you with the invoice. Kindly reach us via the live app chat and we will help you"
X Link 2024-12-01T08:45Z [----] followers, [--] engagements
"@chelsafagus Hi there sorry to hear this. Each purchase attempt is susceptible to an eligibility assessment and we sadly cannot guarantee that you are accepted. More info on this assessment plus some tips on how to get approved can be found here: thanks. https://www.klarna.com/uk/customer-service/how-can-i-get-approved-to-pay-with-klarna/ https://www.klarna.com/uk/customer-service/how-can-i-get-approved-to-pay-with-klarna/"
X Link 2024-12-01T14:53Z [----] followers, [--] engagements
"@MercuryMarc Hi again we're disappointed to hear you have not received proper assistance with your case. We kindly ask if you could submit your case to us via the link below and our specialist team will be in touch via email: thanks https://www.klarna.com/us/customer-service-mail-form/ https://www.klarna.com/us/customer-service-mail-form/"
X Link 2024-12-02T12:21Z [----] followers, [--] engagements
"@Petra51287 Hi Petra we do want to apologise first and foremost regarding your experience and we do want to look further into this to ensure a proper resolution going forward. Can you please send us a DM so we can point you in the right direction for assistance"
X Link 2024-12-02T13:44Z [----] followers, [--] engagements
"@Ac13449 Hi Alix thank you for reaching out. As the payment provider we cannot cancel or alter the invoice we kindly advise you to please contact the store directly to cancel the order. The store will then register the cancelation and your invoice will be refunded. 1/2"
X Link 2024-12-02T18:38Z [----] followers, [--] engagements
"@JP317 Hi John we do want to apologise for the inconvenience of this and we are working continuously to improve the app during the transition from Stocard to Klarna. If have any questions you can reach us at https://stocardapp.com/en/de/contact https://stocardapp.com/en/de/contact"
X Link 2024-12-03T15:01Z [----] followers, [--] engagements
"@DrCarBorhz This approach helps in reducing credit risk and allows consumers to make larger purchases. If you have more questions please contact us via chat in your app or link: Thank you for your cooperation and understanding. 3/3 http://www.klarna.com/uk/customer-service/ http://www.klarna.com/uk/customer-service/"
X Link 2024-12-03T17:53Z [----] followers, [--] engagements
"@Mariaskell Hi we are very sorry to hear that. We kindly ask you to reach us via the live app chat request to be connected with an agent and a new chat will open. We will report this to our technical team and prevent it from happening again in the future. Thank you so much in advance"
X Link 2024-12-05T08:23Z [----] followers, [--] engagements
"@MercuryMarc Hello please note that this communication is between you and the shop not with Klarna. Please contact the shop directly. If you need help with your invoice you can reach us via the live app chat"
X Link 2024-12-05T10:37Z [----] followers, [--] engagements
"@vcbloemer Hello thanks for tagging us. Apologies if you experienced issues with Pay Now. This payment method is a debit purchase where the payment is due upfront and after a successful transaction the merchant is completing the order. When there's no order you'll get a refund shortly. BR"
X Link 2024-12-06T11:03Z [----] followers, [--] engagements
"@vcbloemer Usually it takes a week from the deduction on the bank account until it shows up again as a refund. Shortly means that it's quick but in some cases can take up from [--] to [--] bank days. Kind regards"
X Link 2024-12-06T12:29Z [----] followers, [--] engagements
"@vcbloemer We're just waiting for the amount to be received from your bank before we're able to perform a refund to your account. This naturally takes a few days. Thanks for your understanding"
X Link 2024-12-06T12:49Z [----] followers, [--] engagements
"@BrunoBrozek Hi Bruno we're sorry this upsets you. Klarna uses Open Banking to verify consumers' bank accounts before setting up a mandate for direct debit. This process involves asking customers to log into their online banking to ensure the security of both the consumer and Klarna. 1/4"
X Link 2024-12-06T21:01Z [----] followers, [--] engagements
"@BrunoBrozek Klarna does not require customers to provide their complete online banking access data for the direct debit procedure. Instead the login process is used to verify the account ownership and ensure that the transaction is secure. 3/4"
X Link 2024-12-06T21:01Z [----] followers, [---] engagements
"@BrunoBrozek Hey Bruno Klarna requires customers to log into their online banking to verify their identity and set up a direct debit mandate. This process involves entering your bank credentials to confirm your identity and ensure that the bank account being used is indeed yours. 1/4"
X Link 2024-12-06T21:24Z [----] followers, [---] engagements
"@BrunoBrozek However Klarna does not store your online banking access name or password. Instead it only checks and stores your IBAN to create a mandate. 2/4"
X Link 2024-12-06T21:25Z [----] followers, [--] engagements
"@x87015795 Hi there to do this launch the Klarna app on your device. Tap on your profile icon located in the upper left-hand corner of the app. Scroll down and select "Control Center." Click on "Account info and address." Here you can input your new billing address. 1/2"
X Link 2024-12-07T19:11Z [----] followers, [--] engagements
"@Goonerk983 Hi there we're saddened to hear that your experience fell short of expectations and want to help. We take these claims seriously and would love the opportunity to provide a resolution. Please chat with us at or visit our website at https://www.klarna.com/us/customer-service/ http://app.klarna.com/login https://www.klarna.com/us/customer-service/ http://app.klarna.com/login"
X Link 2024-12-08T17:23Z [----] followers, [--] engagements
"@Goonerk983 Hi if you experience this while placing an order this process is called an authorization hold. If this happens this can take 1-7 business days for the hold to release. For more information visit us at https://www.klarna.com/us/customer-service/my-order-was-cancelled-why-am-i-still-being-charged/ https://www.klarna.com/us/customer-service/my-order-was-cancelled-why-am-i-still-being-charged/"
X Link 2024-12-08T17:32Z [----] followers, [--] engagements
"@reedvinc More info on our Buyer Protection Policy can be found here: Many answers can also be found on our website at Thank you https://www.klarna.com/us/customer-service/i-havent-received-my-order-do-i-have-to-pay/ https://www.klarna.com/us/buyer-protection/ https://www.klarna.com/us/customer-service/i-havent-received-my-order-do-i-have-to-pay/ https://www.klarna.com/us/buyer-protection/"
X Link 2024-12-09T13:48Z [----] followers, [--] engagements
"@HOLUPcoin Even if a consumer has a good credit score or sufficient funds other factors might lead to a denial. 2/2"
X Link 2024-12-11T13:07Z [----] followers, [--] engagements
"@memovecakir Hi there we're sorry to hear about your experience. If the AI assistant is unable to resolve an issue customers have the option to chat with a human agent or request a callback. 1/2"
X Link 2024-12-11T15:17Z [----] followers, [--] engagements
"@MosesGames via chat using link: We hope this information helps and thank you for your cooperation. 5/5 https://www.klarna.com/uk/customer-service/ https://www.klarna.com/uk/customer-service/"
X Link 2024-12-11T17:21Z [----] followers, [--] engagements
"@MosesGames Our goal is to provide timely support to all our customers. However during peak times there might be delays due to high demand. We are actively working to improve our response times and appreciate your patience. 2/2"
X Link 2024-12-11T19:09Z [----] followers, [--] engagements
"@NanoBitcoin Thank you for your response. Yes you can contact the shop first to see if there is a reason for them to process a refund for this order as they would be the party to start the refund process. We only issue you a refund if they have refunded us first. Thank you"
X Link 2024-12-12T19:12Z [----] followers, [--] engagements
"@Mikaelawithac We do apologize for the inconvenience and frustration this has caused. If it appears that you are still being charged for an incomplete order it is most likely due to an authorization hold. (1/2)"
X Link 2024-12-13T17:01Z [----] followers, [--] engagements
"@bathjay78 Hi Bath Open the Klarna app and go to the Wallet tab. Tap on Add in the Loyalty cards section. Choose from a selection of popular cards or tap Other card to add your own. You can then scan your cards barcode or manually enter the barcode number"
X Link 2024-12-14T17:28Z [----] followers, [--] engagements
"@henkje_henk However our approval process helps Klarna responsibly offer our services to our customers. The approval decision is not based solely on credit score 2/3"
X Link 2024-12-16T15:07Z [----] followers, [--] engagements
"@Sukhbir10141 Hey Sukhbir apologies for the negative experience you've made using our Pay Now method and the unsatisfying support you've had. When your order couldn't be completed with the merchant we have to wait for the bank transfer to be received and will initiate an auto-refund. Regards"
X Link 2024-12-18T08:14Z [----] followers, [--] engagements
"@Sukhbir10141 Hey Sukhbir a payment for a failed Pay Now purchase will be automatically refunded within [--] bank days. When the payment was made on Dec [--] it's been made [--] bank days ago. We can guarantee that a full refund will be performed automatically. Apologies for the issue with the order"
X Link 2024-12-18T08:55Z [----] followers, [--] engagements
"@marcwalsh Hi Marc we are sorry to hear that you are having issues with your refund. Unfortunately we cannot assist with refund issues via social media as we lack access to the necessary tools to action any changes. We kindly suggest reaching out to our customer service via out in-app chat"
X Link 2024-12-19T01:15Z [----] followers, [--] engagements
"@Kerrixx3 Hi Kerri try logging in using your email address associated with your Klarna account. Some platforms allow login through email verification instead of mobile. If this does not work you can use this link for more info. Hope this helps. https://www.klarna.com/uk/customer-service/i-cant-log-in-what-can-i-do/ https://www.klarna.com/uk/customer-service/i-cant-log-in-what-can-i-do/"
X Link 2024-12-21T16:51Z [----] followers, [--] engagements
"@BloodborneKartX Hi there Thank you for bringing this to our attention. Can you please send us a DM so that we can look in to this for you"
X Link 2024-12-24T17:24Z [----] followers, [--] engagements
"@BloodborneKartX @ChurchieJx We have reported the incident to our team. Please contact our Specialist Team to assist with getting your account protected here: https://www.klarna.com/us/customer-service/ https://www.klarna.com/us/customer-service/"
X Link 2024-12-24T19:32Z [----] followers, [--] engagements
"@scorpioshawti Check Document Validity: Ensure that the document you are using for verification is a valid and accepted form of ID. The document should not be expired and all text should be legible without any glare or out-of-focus areas"
X Link 2024-12-24T21:04Z [----] followers, [--] engagements
"@scorpioshawti Retry the Verification Process: If you have previously failed the verification process you will need to attempt the ID scan and selfie flow again during your next purchase attempt"
X Link 2024-12-24T21:04Z [----] followers, [--] engagements
"@MilaRed8 We do believe no one should have to pay for an item they have not received and we have measures in place to support our customers in cases like this. More info on our protection can be found here: (2/3) https://www.klarna.com/us/buyer-protection/ https://www.klarna.com/us/buyer-protection/"
X Link 2024-12-27T17:23Z [----] followers, [--] engagements
"@Anvnamnet Hey Jetty thank you for reaching out. Wed love to have a closer look into this for you please could you follow us and then drop us a DM with all the relevant information and well look into this for you as soon as possible. We look forward to hearing from you"
X Link 2024-12-31T15:50Z [----] followers, [--] engagements
"@zhou_rin in interest for doing so. The interest rate is typically set at the time of the loan agreement and does not change based on early repayment. 2/2"
X Link 2025-01-01T19:09Z [----] followers, [--] engagements
"@AMAFC01 Funds will be returned as soon as this is processed. For more info please see If the merchant has confirmed the cancellation but this has not been reflected in your account please reach out to our customer service with your confirmation in hand. (2/2) https://www.klarna.com/uk/customer-service/how-do-i-cancel-my-order/ https://www.klarna.com/uk/customer-service/how-do-i-cancel-my-order/"
X Link 2025-01-14T00:42Z [----] followers, [--] engagements
"@sophsweet Hi Sophie we're sorry to hear this. When opening Stocard there was a clear migration announcement showing how to make the switch for the past few months to help make the transition easier. We're sorry you just saw this information. If you need more help please DM us. Thanks"
X Link 2025-01-15T18:27Z [----] followers, [--] engagements
Limited data mode. Full metrics available with subscription: lunarcrush.com/pricing