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Sentiment: XX%
Sentiment 24-Hour Time-Series Raw Data
Current Value: XX%
Daily Average: XX%
1 Week: XX% -X%
1 Month: XX% +4%
6 Months: XX% +2%
1 Year: XX% +6%
1-Year High: XX% on 2025-01-28
1-Year Low: XX% on 2025-02-06
Most Supportive Themes
- Positive Customer Service Experiences: (15%) Posts highlighting helpful and efficient interactions with customer service representatives or companies.
- AI and Automation in Customer Service: (10%) Discussions around the implementation and benefits of AI in customer service, including efficiency gains and cost reductions.
- Job Opportunities in Customer Service: (5%) Posts advertising job openings for customer service representatives, often emphasizing remote work options.
Most Critical Themes
- Negative Customer Service Experiences: (40%) Complaints about poor customer service, including long wait times, unhelpful representatives, and unresolved issues.
- Concerns about AI in Customer Service: (25%) Criticism of AI-driven customer service, including issues with accuracy, lack of human interaction, and job displacement.
- Controversial Statements and Actions: (10%) Posts discussing controversial statements or actions by individuals or companies related to customer service, often involving discrimination or bias.
Network engagement breakdown:
| Network | Positive | % | Neutral | % | Negative | % |
|---|---|---|---|---|---|---|
| TikTok | XXXXXXX | XX% | XXXXXXX | X% | XXXXXXX | X% |
| YouTube | XXXXXXXXX | XX% | XXXXXXXXX | XX% | XXXXXXX | X% |
| X | XXXXXXX | X% | XXXXXXX | X% | XXXXXX | X% |
| XXXXX | X% | XXXXX | X% | XXXXX | X% | |
| News | XXXXX | X% | XXXXXX | X% | XXX | X% |
| Total | XXXXXXXXX | XX% | XXXXXXXXX | XX% | XXXXXXX | X% |