[GUEST ACCESS MODE: Data is scrambled or limited to provide examples. Make requests using your API key to unlock full data. Check https://lunarcrush.ai/auth for authentication information.]
Customer Service
Discord confirms a data breach affecting over XXXXXX users, while social media is flooded with complaints about poor customer service experiences, particularly with Vodafone and other companies.
About Customer Service
Customer Service refers to the assistance and support provided to customers before, during, and after a purchase or service.
Insights #
- customer service engagements is up XXXXXX% from the previous month.
- customer service posts created is up XXXXXX% from the previous week.
Engagements: XXXXXXXXX #
Engagements 24-Hour Time-Series Raw Data
Current Value: XXXXXXXXX
Daily Average: XXXXXXXXX
1 Week: XXXXXXXXXX +266%
1 Month: XXXXXXXXXXX +288%
6 Months: XXXXXXXXXXXXX -XXXX%
1 Year: XXXXXXXXXXXXX +5.20%
1-Year High: XXXXXXXXXX on 2025-07-15
1-Year Low: XXX on 2025-09-02
| Social Network | TikTok | X | YouTube | News | |
|---|---|---|---|---|---|
| Engagements | XXXXXXXXX | XXXXXXXXX | XXXXXXXXX | XXXXX | XXXXXX |
Mentions: XXXXX #
Mentions 24-Hour Time-Series Raw Data
Current Value: XXXXX
Daily Average: XXXXX
1 Week: XXXXX -XX%
1 Month: XXXXXX +55%
6 Months: XXXXXXX -XX%
1 Year: XXXXXXX +45%
1-Year High: XXXXX on 2025-07-18
1-Year Low: XX on 2025-09-01
| Social Network | TikTok | X | YouTube | News | |
|---|---|---|---|---|---|
| Mentions | XXXXX | XXXXX | XXXXX | XXX | XX |
Creators: XXXXX #
Creators 24-Hour Time-Series Raw Data
XXXXX unique social accounts have posts mentioning Customer Service in the last XX hours which is down XXXX% from XXXXX in the previous XX hours
Daily Average: XXXXX
1 Week: XXXXX -XX%
1 Month: XXXXX +35%
6 Months: XXXXXXX -XX%
1 Year: XXXXXXX +36%
1-Year High: XXXXX on 2025-07-18
1-Year Low: XX on 2025-09-01
The most influential creators that mention Customer Service in the last XX hours
| Creator | Rank | Followers | Posts | Engagements |
|---|---|---|---|---|
| @SteveInmanUIC | X | XXXXXXXXX | X | XXXXXXX |
| @lkcj | X | XXXXXXXXX | XX | XXXXXX |
| @vanthuocpham792 | X | XXXXXX | X | XXXXXX |
| @customerservicespecialistnexo | X | XXXXX | X | XXXXXX |
| @OraimoMate | X | XXXXXX | X | XXXXXX |
| @lkcj | X | XXXXXXXXX | X | XXXXXX |
| @gplusanimation | X | XXXXXXX | X | XXXXX |
| @rcmworldofficial | X | XXXXXXX | X | XXXXX |
| @ninjagoadventure | X | XXXXXX | X | XXXXX |
| @Forbes | XX | XXXXXXXXXXX | X | XXXXX |
Sentiment: XX% #
Sentiment 24-Hour Time-Series Raw Data
Current Value: XX%
Daily Average: XX%
1 Week: XX% +1%
1 Month: XX% +2%
6 Months: XX% no change
1 Year: XX% +4%
1-Year High: XX% on 2025-01-28
1-Year Low: XX% on 2025-02-06
Most Supportive Themes
- Positive Customer Service Experiences: (15%) Posts highlighting helpful and efficient interactions with customer service representatives or companies.
- AI and Automation in Customer Service: (10%) Discussions around the implementation and benefits of AI in customer service, including efficiency gains and cost reductions.
- Job Opportunities in Customer Service: (5%) Posts advertising job openings for customer service representatives, often emphasizing remote work options.
Most Critical Themes
- Negative Customer Service Experiences: (40%) Complaints about poor customer service, including long wait times, unhelpful representatives, and unresolved issues.
- Concerns about AI in Customer Service: (25%) Criticism of AI-driven customer service, including issues with accuracy, lack of human interaction, and job displacement.
- Controversial Statements and Actions: (10%) Posts discussing controversial statements or actions by individuals or companies related to customer service, often involving discrimination or bias.
Network engagement breakdown:
| Network | Positive | % | Neutral | % | Negative | % |
|---|---|---|---|---|---|---|
| TikTok | XXXXXXX | XX% | XXXXXXX | X% | XXXXXXX | X% |
| X | XXXXXXX | X% | XXXXXXX | XX% | XXXXXX | X% |
| YouTube | XXXXXXXXX | XX% | XXXXXXXXX | XX% | XXXXXXX | X% |
| XXXXX | X% | XXXXX | X% | XXXXX | X% | |
| News | XXXXX | X% | XXXXXX | X% | XXXXX | X% |
| Total | XXXXXXXXX | XX% | XXXXXXXXX | XX% | XXXXXXX | X% |
Top assets mentioned In the posts about Customer Service in the last XX hours
Alphabet Inc Class A (GOOGL) Verizon Communications Inc. (VZ) Salesforce Inc (CRM) T-Mobile (TMUS) Walmart, Inc. (WMT) Spirit Airlines, Inc. (SAVE) Uber Technologies, Inc. (UBER) Capital One Financial Corp. (COF) Coinbase Global, Inc. (COIN) Artificial Intelligence (AI4)
Top topics mentioned In the posts about Customer Service in the last XX hours
united states, all the, money, stocks communication services, stocks technology, stocks financial services, stocks consumer cyclical, has been, youtube, stocks industrials, insurance, binance, whatsapp, india, investment, stocks consumer defensive, credit cards, banking, tiktok, canada, #ai, over the, luxury, $googl, $vz, flights, stocks, affordable, salesforce, nigeria, stocks bitcoin treasuries, $tmus, instagram, employees, toys, let me, $wmt, automation, transactions, discord, stocks banks, kenya, spirit airlines, budgeting, meta, open ai, rep, ford, karen, stocks healthcare, intro, $uber, facebook, qatar, coins layer 1, london, make a, hub, $reymi, $cof, coinbase, $ai4, unboxing, china, pricing, bank of, behind the, bags, future of, $fdx, uganda, lack of, team and, delta, $afpa, rates, stocks crypto treasuries, saving, twitter, $sbux, $axp, why is, instead of, microsoft, deposit, $cmcsa, dubai, tax bracket, legit, air canada, balance sheet, lg, find the, discount, accounting, hotels, shoutout, $003550ks, real time, $teppa
Top News #
Top news links shared on social in the last XX hours
Showing a maximum of X news posts for non-authenticated requests. Use your API key in requests for full results.
"The company Discord blamed for its recent breach says it wasn't hacked"
News Link @engadget 2025-10-15T04:52Z 208.1M followers, XXX engagements
"Salesforce Says AI Customer Service Saves $XXX Million Annually - Bloomberg"
News Link @business 2025-10-14T18:31Z 495.6K followers, 26.6K engagements
"Best Customer Service 2026: A Round Table With The Experts"
News Link @Forbes 2025-10-14T15:00Z 208.1M followers, 15.7K engagements
"Will AI mean the end of the road for my customer service career TechRadar"
News Link @techradar 2025-10-13T14:13Z 342.8K followers, 1887 engagements
Top Social Posts #
Top posts by engagements in the last XX hours
Showing only X posts for non-authenticated requests. Use your API key in requests for full results.
"Not me saying it You know twitter is alpha In this day and age research can be done in XX seconds V important tool in your research Utilize it"
X Link @cryptoskullx 2025-10-15T22:30Z 151.3K followers, 1220 engagements
"SHOCKED.It just took a little motivation from my bank"
Reddit Link @BiPolarLikeYe18 2025-10-15T21:03Z X followers, XX engagements
"📣New paper: Rigorous AI agent evaluation is much harder than it seems. For the last year we have been working on infrastructure for fair agent evaluations on challenging benchmarks. Today we release a paper that condenses our insights from 20000+ agent rollouts on X challenging benchmarks spanning web coding science and customer service tasks. Our key insight: Benchmark accuracy hides many important details. Take claims of agents' accuracy with a huge grain of salt. 🧵"
X Link @sayashk 2025-10-15T20:54Z 10.6K followers, 13.3K engagements
"GPQA Diamond and -Bench Telecom (an agentic benchmark requiring models to act in a customer service role) both show outsized performance for GPT-5 and o3 compared to GPT-4.1 but while the reasoning models cost 10x to run GPQA in s customer service environment they cost about the same as GPT-4.1. o3 and GPT-4.1 now have equal token costs so these differences are driven entirely by efficiency"
X Link @ArtificialAnlys 2025-10-15T20:39Z 61.1K followers, 2338 engagements