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@RoyalMailHelp "@stephbb1210 Sorry to hear this. Due to security reasons we're unable to assist with Redirections via our Social Media channels. You can call our Redirection team on 03457 XXX XXX or via their online form here: RM"
@RoyalMailHelp on X 2025-07-22 10:22:00 UTC 98.9K followers, XXX engagements

"@jordan_tulip I'm sorry to hear this. Can you please DM your full name address & the reference number Georgia"
@RoyalMailHelp on X 2025-07-21 14:18:03 UTC 98.9K followers, XXX engagements

"@oliver_photo_ Hi the sender can submit a claim for damage via The XX working days applies to claims for loss international items. Matt"
@RoyalMailHelp on X 2025-07-24 07:48:53 UTC 98.9K followers, XX engagements

"@Diddididi64 So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
@RoyalMailHelp on X 2025-07-22 13:57:42 UTC 98.9K followers, XX engagements

"@SamuelG2021 (2/2) If the address listed on the item doesn't exist at all then we'd have to return it back to the sender. For more info on incorrect labelling please see - RM"
@RoyalMailHelp on X 2025-07-25 08:33:30 UTC 98.9K followers, XX engagements

"@TRISHAC40926662 So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
@RoyalMailHelp on X 2025-07-22 13:55:10 UTC 98.9K followers, XX engagements

"@OxyJem So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
@RoyalMailHelp on X 2025-07-23 09:59:11 UTC 98.9K followers, XX engagements

"@Lucy_Clare_x Hi we've just sent you a Direct Message. RM"
@RoyalMailHelp on X 2025-07-23 15:01:40 UTC 98.9K followers, XX engagements

"@Tom_712712 Thank you I've just replied Emma"
@RoyalMailHelp on X 2025-07-23 11:35:26 UTC 98.9K followers, XX engagements

"@classiccarguru1 Sorry you've received an item addressed to someone else. You'll find more info on what to do with the item here: (1/2)"
@RoyalMailHelp on X 2025-07-23 14:29:02 UTC 98.9K followers, XX engagements

"@thisiscara98 So that we can help further please DM us any of the outstanding details below: - Item tracking number date of posting/collection & service used - Sender and recipients full name address contact number and email address - Any collection details if applicable (CC- ref) RM"
@RoyalMailHelp on X 2025-07-23 14:29:12 UTC 98.9K followers, XX engagements

"@TiffanyDarling Signed For isn't a fully tracked service so we're unable to advise the exact whereabouts of the item. The tracking would only update once a delivery has been attempted. We aim to deliver 1st class the next working day and 2nd class in X working days but this isn't guaranteed"
@RoyalMailHelp on X 2025-07-24 12:03:13 UTC 98.9K followers, XXX engagements

"@HoopyLoopyNaka Hi thanks for getting in touch. We're really sorry your item arrived in this condition. Please see - for more info on what to do next regarding a claim. RM"
@RoyalMailHelp on X 2025-07-23 14:03:11 UTC 98.9K followers, XX engagements

"@Neilfever (2/2) If it hasn't been delivered XX working days after the due date the sender can submit a claim via: RM"
@RoyalMailHelp on X 2025-07-23 08:36:07 UTC 98.9K followers, XXX engagements

"@ElizabethArgyll We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
@RoyalMailHelp on X 2025-07-24 16:43:44 UTC 98.9K followers, XXX engagements

"@chief_banker So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
@RoyalMailHelp on X 2025-07-22 15:16:13 UTC 98.9K followers, XX engagements

"@samapur Hi thanks for getting in touch. We're really sorry your item arrived in this condition. Please see - for more info on what to do next regarding a claim. RM"
@RoyalMailHelp on X 2025-07-24 09:23:55 UTC 98.9K followers, XX engagements

"@AcaciaBegley Hi I'm sorry to hear that you are having problems accessing the Royal Mail App. Please can you send a summary of the issue along with your full name address and contact details to appsupport@royalmail.com so that the App team can look into this issue. (1/2)"
@RoyalMailHelp on X 2025-07-24 10:58:32 UTC 98.9K followers, XX engagements

"@larabillionaire I'm sorry to hear this. Please note custom charges arent applied by Royal Mail. For more info please see: Georgia"
@RoyalMailHelp on X 2025-07-21 13:49:26 UTC 98.9K followers, XXX engagements

"@aistuleja So that we can help further please DM us any of the outstanding details below: - Item tracking number date of posting/collection & service used - Sender and recipients full name address contact number and email address - Any collection details if applicable (CC- ref) RM"
@RoyalMailHelp on X 2025-07-23 08:48:42 UTC 98.9K followers, XX engagements

"@TheHorrorNation Hi Im sorry to hear this. It might also be worth deleting and reinstalling the Royal Mail app and checking you have the latest version. I hope this helps. Apologies for the inconvenience caused. Matt"
@RoyalMailHelp on X 2025-07-24 11:18:43 UTC 98.9K followers, XX engagements

"@Nick00610003 (2/2) If it hasn't been delivered XX working days after the due date the sender can submit a claim via: RM"
@RoyalMailHelp on X 2025-07-23 16:07:40 UTC 98.9K followers, XX engagements

"@legsdown We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
@RoyalMailHelp on X 2025-07-24 15:44:51 UTC 98.9K followers, XXX engagements

"@TiffanyDarling To confirm is the ref number 0212F6A0027960A3 If so this item was sent via Tracked XX and not Signed For. You can view the tracking still for this item here - 1/2"
@RoyalMailHelp on X 2025-07-25 09:08:20 UTC 98.9K followers, XX engagements

"@Whiteflame0 Good morning. You can send a maximum of XX parcels a day via parcel collect. Please see: for more info. There is a 30pm charge per item booked for collection. Jen"
@RoyalMailHelp on X 2025-07-25 08:14:47 UTC 98.9K followers, XX engagements

"@TiffanyDarling Thanks for your response I'm sorry to hear this. We are still waiting for this item to reach the local office for delivery. There will be further updates online and confirmation once its out and "ready for delivery" You will need to allow more time. Jay"
@RoyalMailHelp on X 2025-07-25 12:09:26 UTC 98.9K followers, XX engagements

"@SpencerJan36499 Hi thanks for your message. Were sorry the collection didnt take place. If it hasn't been collected by 7pm youll receive an email explaining how to rebook or arrange a refund. Please DM your name/address/contact details/CC- ref number if you need any further assistance. RM"
@RoyalMailHelp on X 2025-07-22 16:46:15 UTC 98.9K followers, XX engagements

"@Parker2674 Hi Luke. I'm really sorry for the delay. Depending on the service used you may be able to claim for the delay. Please see: Jen"
@RoyalMailHelp on X 2025-07-25 14:46:15 UTC 98.9K followers, XX engagements

"@UpTheVibration We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
@RoyalMailHelp on X 2025-07-25 08:24:07 UTC 98.9K followers, XX engagements

"@Noahjames_nan I'm sorry to hear about the delay in delivering your item. The delivery aim for 1st & 2nd Class items is X or 2-3 working days but this isn't guaranteed. If you'd like to log a complaint you can do so via Please accept our apologies. Matt"
@RoyalMailHelp on X 2025-07-24 15:43:29 UTC 98.9K followers, XX engagements

"@Tammy3374593971 So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
@RoyalMailHelp on X 2025-07-23 08:46:35 UTC 98.9K followers, XXX engagements

"@DavidRhysLewis9 So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
@RoyalMailHelp on X 2025-07-23 13:12:17 UTC 98.9K followers, XX engagements

"@Ruthx_Li Hi thanks for your message. Please contact @parcelforce directly about this who will be able to help you further. RM"
@RoyalMailHelp on X 2025-07-22 07:45:05 UTC 98.9K followers, XX engagements

"@FYI_IMHO If the current posting facilities don't meet the regulatory requirements please send us a DM with your full name address contact details and the proposed location. Once received we'll pass the details on to determine if a new postbox is required. Matt (2/2)"
@RoyalMailHelp on X 2025-07-24 16:33:36 UTC 98.9K followers, XXX engagements

"@guyrleech So that we can help further please DM us any of the outstanding details below: - Item tracking number date of posting/collection & service used - Sender and recipients full name address contact number and email address - Any collection details if applicable (CC- ref) RM"
@RoyalMailHelp on X 2025-07-23 11:58:16 UTC 98.9K followers, XX engagements

"@askr1454269 We're sorry if your item hasnt arrived as expected. We aim to deliver Royal Mail Tracked XX items the next working day and Royal Mail Tracked XX items within 2-3 working days"
@RoyalMailHelp on X 2025-07-22 13:59:01 UTC 98.9K followers, XX engagements

"@joshuamorgan653 Hi Josh can we help at all Feel free to DM some details. Jen"
@RoyalMailHelp on X 2025-07-25 12:19:12 UTC 98.9K followers, XXX engagements

"@ukSJS So that we can help further please DM us any of the outstanding details below: - Item tracking number date of posting/collection & service used - Sender and recipients full name address contact number and email address - Any collection details if applicable (CC- ref) RM"
@RoyalMailHelp on X 2025-07-23 08:46:59 UTC 98.9K followers, XXX engagements

"@Cover_INDD Sorry to hear this. Due to security reasons we're unable to assist with Redirections via our Social Media channels. You can call our Redirection team on 03457 XXX XXX or via their online form here: RM"
@RoyalMailHelp on X 2025-07-25 10:40:48 UTC 98.9K followers, XX engagements

"@nikroberts2 So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
@RoyalMailHelp on X 2025-07-25 07:17:02 UTC 98.9K followers, X engagements

"@_MVTTP20 So that we can help further please DM us any of the outstanding details below: - Item tracking number date of posting/collection & service used - Sender and recipients full name address contact number and email address - Any collection details if applicable (CC- ref) RM"
@RoyalMailHelp on X 2025-07-23 08:48:57 UTC 98.9K followers, XX engagements

"@Pontisbright Hi I'm sorry to advise that Royal Mail do not offer compensation in relation to delay on any international delivery services. These services offer a delivery aim only. Please accept our apologies. Matt"
@RoyalMailHelp on X 2025-07-24 11:00:57 UTC 98.9K followers, XX engagements

"@JW_candles We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
@RoyalMailHelp on X 2025-07-24 13:25:54 UTC 98.9K followers, XX engagements

"@G_5677 We're sorry that your item hasn't arrived as expected. Due to the length of time that's passed since it was posted we'd now consider it lost. The sender can raise a claim for this via - RM"
@RoyalMailHelp on X 2025-07-23 08:56:33 UTC 98.9K followers, XX engagements

"@KingKhaled7 Hi if the item is being sent from the USA you would need to contact USPS for postage services and prices. The postage would need to be paid for in the sending country. Apologies for any inconvenience. Mayah"
@RoyalMailHelp on X 2025-07-23 08:37:40 UTC 98.9K followers, XX engagements

"Were experiencing technical issues across some of our systems due to a global IT issue. Our customer service phone lines are affected. Some of the applications that our teams use are unavailable. Please continue to check for updates"
@RoyalMailHelp on X 2024-07-19 10:18:23 UTC 98.9K followers, 261.3K engagements

"@XentertainerII Im sorry your item hasnt arrived yet. We aim to deliver Tracked XX items the next working day & Tracked XX items within 2-3 working days. Whilst we make every effort to deliver these within our aims this is not guaranteed. I'm confident your item will arrive soon. RM"
@RoyalMailHelp on X 2025-07-24 13:21:52 UTC 98.9K followers, XX engagements

"@lou1875 Hi Louise I'm sorry to hear of the delay. The sender can check if they're eligible to claim via our website here: Luke"
@RoyalMailHelp on X 2025-07-24 07:37:16 UTC 98.9K followers, XX engagements

"@drunk___batman Hi this appears to be a valid "Fee to Pay" card. The web address is correct and the XXXX fee would indicate that a letter has been sent to you with no postage paid or a counterfeit stamp has been used. You can find more info on the fees here Matt"
@RoyalMailHelp on X 2025-07-24 07:35:54 UTC 98.9K followers, X engagements

"@ts_jems Sorry for the delay. I've just replied to your DM. Andy"
@RoyalMailHelp on X 2025-07-25 16:38:25 UTC 98.9K followers, X engagements

"@SteHuthwaite The delivery aim is X Working Days but as outlined above this isn't guaranteed and we'd allow up XX working days from the due date before its considered lost. Jay"
@RoyalMailHelp on X 2025-07-23 09:05:00 UTC 98.9K followers, XX engagements

"@judd498312 We're sorry that your item hasn't arrived as expected. Due to the length of time that's passed since it was posted we'd now consider it lost. The sender can raise a claim for this via - RM"
@RoyalMailHelp on X 2025-07-24 16:35:46 UTC 98.9K followers, XX engagements

"@tcumminsap So that we can help further please DM us any of the outstanding details below: - Item tracking number date of posting/collection & service used - Sender and recipients full name address contact number and email address - Any collection details if applicable (CC- ref) RM"
@RoyalMailHelp on X 2025-07-22 07:37:21 UTC 98.9K followers, XXX engagements

"@Hainesyboy Hi thanks for your message. Were sorry the collection didnt take place. If it hasn't been collected by 7pm youll receive an email explaining how to rebook or arrange a refund. Please DM your name/address/contact details/CC- ref number if you need any further assistance. RM"
@RoyalMailHelp on X 2025-07-24 16:44:49 UTC 98.9K followers, XX engagements

"@Mz_Anaum Hi thanks for getting in touch. We're really sorry your item arrived in this condition. Please see - for more info on what to do next regarding a claim. RM"
@RoyalMailHelp on X 2025-07-23 08:49:12 UTC 98.9K followers, XX engagements

"@musetta101 Really sorry to hear this. You can call the Business Team on 08457 XXX XXX for further advice with this Emma"
@RoyalMailHelp on X 2025-07-25 09:04:31 UTC 98.9K followers, XX engagements

"@FYI_IMHO Hi as part of our regulatory requirements we must ensure theres a postbox within XXX miles of at least XX% of all 'delivery points' nationally. You can check the coverage here (1/2)"
@RoyalMailHelp on X 2025-07-24 16:33:31 UTC 98.9K followers, XX engagements

"@philchamp_ There is no response with the requested information so something must've gone wrong with the DM sent. We require the following. - Your full name & title - Your full address - Your contact number - Your email address - The items tracking number - Was a card left Jay"
@RoyalMailHelp on X 2025-07-25 08:54:33 UTC 98.9K followers, XX engagements

"@AcaciaBegley If you can include the following in your response this will assist with resolving your issue: Make / model of the device they're using Device software level/version Software version of the RM App (This can be found in the Account tab then select settings) Matt (2/2)"
@RoyalMailHelp on X 2025-07-24 10:58:39 UTC 98.9K followers, XX engagements

"@ColinFr64315528 So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
@RoyalMailHelp on X 2025-07-23 15:18:59 UTC 98.9K followers, XXX engagements

"@Turkish_hackney We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
@RoyalMailHelp on X 2025-07-23 15:10:46 UTC 98.9K followers, XX engagements

"@lorriesplash Hi I'm sorry the item still hasn't been returned. Due to the amount of time that elapsed since posting it is now considered lost and a claim can be made via our website here: Luke"
@RoyalMailHelp on X 2025-07-23 07:26:33 UTC 98.9K followers, XX engagements

"@mrsmcspud We've just followed you. RyanW"
@RoyalMailHelp on X 2025-07-23 08:40:35 UTC 98.9K followers, XX engagements

"@jbnheeh We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
@RoyalMailHelp on X 2025-07-24 14:06:35 UTC 98.9K followers, XX engagements

"@KangooVanMan So that we can help further please DM us any of the outstanding details below: - Item tracking number date of posting/collection & service used - Sender and recipients full name address contact number and email address - Any collection details if applicable (CC- ref) RM"
@RoyalMailHelp on X 2025-07-23 08:47:27 UTC 98.9K followers, XX engagements