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@RoyalMailHelp "Were experiencing technical issues across some of our systems due to a global IT issue. Our customer service phone lines are affected. Some of the applications that our teams use are unavailable. Please continue to check for updates"
X Link @RoyalMailHelp 2024-07-19T10:18Z 100.8K followers, 303.9K engagements

"@bumpforabuck (2/2) If it hasn't been delivered XX working days after the due date the sender can submit a claim via: RM"
X Link @RoyalMailHelp 2025-10-17T11:15Z 100.8K followers, XXX engagements

"@TamaraA92132943 Thanks for making us aware. We've reported this account to X for removal. Matt"
X Link @RoyalMailHelp 2025-10-15T13:43Z 100.8K followers, XX engagements

"@w4043127757730 Hi thanks for your message. Please could you send us a DM with your full name address and contact details and we'll look into this for you. Matt"
X Link @RoyalMailHelp 2025-10-15T14:28Z 100.8K followers, XX engagements

"@MrLloydBotters (2) raised via email I can assure you that our teams will investigate the issue. I would advise that a claim is raised for the item via this link: Mayah"
X Link @RoyalMailHelp 2025-10-16T09:16Z 100.8K followers, XX engagements

"@brocaddy Good morning. I'm sorry to hear your item hasn't arrived yet. We don't have any way of tracking it without the tracking number. Was the label generated using a QR code If so please DM a screenshot of the QR code to us. Jen"
X Link @RoyalMailHelp 2025-10-16T10:17Z 100.8K followers, XX engagements

"@ed_wiki Hi apologies for any inconvenience caused. The 'Address Inaccessible scan can be used for many reasons such as locked communal entrances bad weather health & safety issues but there can be many other reasons. (1/3)"
X Link @RoyalMailHelp 2025-10-16T15:07Z 100.8K followers, XX engagements

"@ed_wiki It may have nothing to do with your property specifically i.e. the route our postie would need to take may have been inaccessible or there may have been an issue with the vehicle used on duty. (2/2)"
X Link @RoyalMailHelp 2025-10-16T15:07Z 100.8K followers, XX engagements

"@ed_wiki Delivery should be attempted again at the next available opportunity (usually the next working day). As this hasn't occurred please send us a DM with your full name address and contact details so we can get this logged with the local delivery office. Matt (3/3)"
X Link @RoyalMailHelp 2025-10-16T15:07Z 100.8K followers, XX engagements

"@AlisonLacey3 Apologies for the inconvenience. Mayah"
X Link @RoyalMailHelp 2025-10-16T15:12Z 100.8K followers, XX engagements

"@quotidian_1 So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
X Link @RoyalMailHelp 2025-10-17T12:33Z 100.8K followers, XX engagements

"@aquanauts2019 This isn't something that can be removed so I apologise. You should still be able to click into and scroll through your tracking for information. Are you able to do/view this Jay"
X Link @RoyalMailHelp 2025-10-17T14:38Z 100.8K followers, XX engagements

"@dazz20 I'm sorry if your item hasn't arrived as expected. So we can look into this further please can you DM us the following details - Your full name & title - Your full address - Your contact number - Your email address - The tracking number Andy"
X Link @RoyalMailHelp 2025-10-18T07:15Z 100.8K followers, XXX engagements

"@HoltPhili I'm sorry to advise that we are unable to confirm the sender. Please accept our apologies. Matt"
X Link @RoyalMailHelp 2025-10-18T09:32Z 100.8K followers, XX engagements

"@MandyMae737 Hi I'm sorry to advise that Canada Post have informed us that all operations have been shut down due to a national strike. The duration of the industrial action is currently unknown and as such Royal Mail services to Canada have been suspended as of the 29.09.25 (1/2)"
X Link @RoyalMailHelp 2025-10-10T11:47Z 100.8K followers, XX engagements

"@MandyMae737 ParcelForce continue to despatch globalexpress items to Canada as these are delivered by another provider and are not impacted by the industrial action by Canada Post. As such these are the only prices currently available to purchase via the Royal Mail website. Matt (2/2)"
X Link @RoyalMailHelp 2025-10-10T11:47Z 100.8K followers, XX engagements

"@HoltPhili I'm really sorry but I would need to refer you back to the sender. Inland items are held for a period of XX days and international items are held for XX days. If delivery attempts have been made and the items remain uncollected or redelivered they would be returned to sender"
X Link @RoyalMailHelp 2025-10-16T08:30Z 100.8K followers, XX engagements

"@HoltPhili (2) at the end of the retention period. Mayah"
X Link @RoyalMailHelp 2025-10-16T08:31Z 100.8K followers, XX engagements

"@gillywilly78 Im sorry this hasnt arrived yet. Per timescales for your item we must allow until the 20th October if the item was not received by then a claim for loss would be required by the senders via Jay"
X Link @RoyalMailHelp 2025-10-16T10:18Z 100.8K followers, XX engagements

"@_Deano_7 We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
X Link @RoyalMailHelp 2025-10-16T13:36Z 100.8K followers, XX engagements

"@hannahloupole2 Sorry to hear this. Due to security reasons we're unable to assist with Redirections via our Social Media channels. You can call our Redirection team on 03457 XXX XXX or via their online form here: RM"
X Link @RoyalMailHelp 2025-10-16T13:51Z 100.8K followers, XX engagements

"@numbplums We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
X Link @RoyalMailHelp 2025-10-16T14:19Z 100.8K followers, XX engagements

"@fionaellenr We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
X Link @RoyalMailHelp 2025-10-16T14:20Z 100.8K followers, XX engagements

"@Hayley2659892 We're sorry that your item hasn't arrived as expected. Due to the length of time that's passed since it was posted we'd now consider it lost. The sender can raise a claim for this via - RM"
X Link @RoyalMailHelp 2025-10-16T14:24Z 100.8K followers, XX engagements

"@Jrtyler We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
X Link @RoyalMailHelp 2025-10-16T14:28Z 100.8K followers, XX engagements

"@KatieMarieLFC We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
X Link @RoyalMailHelp 2025-10-16T14:32Z 100.8K followers, XX engagements

"@desther2 Sorry for the delay. I've just replied to your DM. Andy"
X Link @RoyalMailHelp 2025-10-16T15:45Z 100.8K followers, XX engagements

"@conjuror965 We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
X Link @RoyalMailHelp 2025-10-17T06:58Z 100.8K followers, XX engagements

"@biglard47 So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
X Link @RoyalMailHelp 2025-10-17T06:58Z 100.8K followers, XX engagements

"@DonnaEvans74 We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
X Link @RoyalMailHelp 2025-10-17T07:02Z 100.8K followers, XX engagements

"@9casey99 We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
X Link @RoyalMailHelp 2025-10-17T07:02Z 100.8K followers, XXX engagements

"@CllrGaryRidley We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
X Link @RoyalMailHelp 2025-10-17T07:02Z 100.8K followers, XX engagements

"@GlastonburyAlan We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
X Link @RoyalMailHelp 2025-10-17T07:04Z 100.8K followers, XX engagements

"@pengiiplays We're sorry for what's happened. Please DM the following so we can look into this further for you: - Full name and title - Full address inc. postcode - Contact number & email address - Full details on what's happened inc. date/time of the incident & tracking number(s) RM"
X Link @RoyalMailHelp 2025-10-17T07:04Z 100.8K followers, XXX engagements

"@Luvsscd27 So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
X Link @RoyalMailHelp 2025-10-17T07:45Z 100.8K followers, XX engagements

"@InfraNotoris So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
X Link @RoyalMailHelp 2025-10-17T07:45Z 100.8K followers, XX engagements

"@LGravy15834 So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
X Link @RoyalMailHelp 2025-10-17T08:07Z 100.8K followers, XX engagements

"@me_afc1886 So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
X Link @RoyalMailHelp 2025-10-17T08:09Z 100.8K followers, XX engagements

"@retrowedding68 Yes they are Emma"
X Link @RoyalMailHelp 2025-10-17T08:10Z 100.8K followers, XXX engagements

"@Mangybeavus So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
X Link @RoyalMailHelp 2025-10-17T08:47Z 100.8K followers, XXX engagements

"@SashaMi56297037 We're sorry that your item hasn't arrived as expected. Due to the length of time that's passed since it was posted we'd now consider it lost. The sender can raise a claim for this via - RM"
X Link @RoyalMailHelp 2025-10-17T09:15Z 100.8K followers, XX engagements

"@emmachaine35121 So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
X Link @RoyalMailHelp 2025-10-17T09:23Z 100.8K followers, XX engagements

"@KxStubby So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
X Link @RoyalMailHelp 2025-10-17T09:27Z 100.8K followers, XX engagements

"@jenbigbird So we can look into this further for you please DM us more info on your query including the following: - Your full name and title - Full address inc. postcode - Contact number & email address - Any relevant reference numbers RM"
X Link @RoyalMailHelp 2025-10-17T12:34Z 100.8K followers, XX engagements

"@amy_olivia_87 So that we can help further please DM us any of the outstanding details below: - Item tracking number date of posting/collection & service used - Sender and recipients full name address contact number and email address - Any collection details if applicable (CC- ref) RM"
X Link @RoyalMailHelp 2025-10-17T15:44Z 100.8K followers, XXX engagements

"@tracyrawlings68 So that we can help further please DM us any of the outstanding details below: - Item tracking number date of posting/collection & service used - Sender and recipients full name address contact number and email address - Any collection details if applicable (CC- ref) RM"
X Link @RoyalMailHelp 2025-10-17T15:46Z 100.8K followers, XX engagements

"@tuesdaexxx (2/2) If it hasn't been delivered XX working days after the due date the sender can submit a claim via: RM"
X Link @RoyalMailHelp 2025-10-17T16:21Z 100.8K followers, XX engagements

"@SandieBlickem Hi thanks for your reply. The link you're viewing at is the price range for all international items and the lowest price of XXXX shown is for the closest international locations such as Ireland Germany and France. Ryan"
X Link @RoyalMailHelp 2025-10-17T11:27Z 100.8K followers, XX engagements

"@Jennakearns91 Sorry for any concern caused the tracking indicates we haven't received this into our care. Please contact the senders for help with this Emma"
X Link @RoyalMailHelp 2025-10-17T12:33Z 100.8K followers, XX engagements

"@LisaPatten1 So that we can help further please DM us any of the outstanding details below: - Item tracking number date of posting/collection & service used - Sender and recipients full name address contact number and email address - Any collection details if applicable (CC- ref) RM"
X Link @RoyalMailHelp 2025-10-18T13:42Z 100.8K followers, XXX engagements