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[Ocado Group plc](/topic/$ocdol)

### Sentiment: XX%
![Sentiment Line Chart](https://lunarcrush.com/gi/w:600/t:$ocdol/c:line/m:sentiment.svg)  
[Sentiment 24-Hour Chart Data](/topic/$ocdol/time-series/sentiment.tsv)  
**Current Value**: XX%  
**Daily Average**: XX%  
**1 Week**: XX% +22%  
**1 Month**: XX% +3%  
**6 Months**: XX% -X%  
**1 Year**: XX% -X%  
**1-Year High**: XXX% on 2024-07-24  
**1-Year Low**: XX% on 2024-11-12  

**Most Supportive Themes**
- **Positive Customer Service Experiences:** (10%) Customers are highlighting positive experiences with Ocado's customer service representatives.
- **Appreciating Ocado's Quality and Selection:** (5%) Some customers are expressing satisfaction with the quality of products and the overall shopping experience.
  
**Most Critical Themes**
- **Negative Experiences with the New App and Website:** (65%)  Customers are overwhelmingly expressing dissatisfaction with the new Ocado app, along with order and delivery problems.
- **Order Issues and Delivery Problems:** (20%)  Customers are reporting problems with deliveries, including missing items and delays, contributing to negative sentiment.
- **Customer Service and Account Issues:** (15%)  Complaints about incorrect charges and difficulties in contacting customer service are also being reported by customers.
  
Network engagement breakdown:  
| Network | Positive | %   | Neutral | %   | Negative | %  |
| ------- | -------- | -   | ------- | -   | -------- | -  |
| TikTok  | XXXXXXX  | XX% | XXXXXXX | XX% | XXX      | X% |
| X       | XXXXX    | X%  | XXXXX   | X%  | XXXXX    | X% |
| Reddit  | XXX      | X%  | XX      | X%  | X        | X% |
| YouTube | XXXXX    | X%  | XXXXX   | X%  | XXX      | X% |
| News    | XXX      | X%  | XX      | X%  | X        | X% |
|         |          |     |         |     |          |    |
| Total   | XXXXXXX  | XX% | XXXXXXX | XX% | XXXXX    | X% |