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![marcel_butucea Avatar](https://lunarcrush.com/gi/w:24/cr:twitter::920542823354470400.png) Marcel Butucea [@marcel_butucea](/creator/twitter/marcel_butucea) on x 1518 followers
Created: 2025-07-20 09:03:11 UTC

Salesforce’s AI support platform now handles XX% of queries autonomously, reducing support load by 5%—but the real breakthrough? Teaching bots empathy by having them say “I’m sorry” 🤖💡.

![](https://pbs.twimg.com/card_img/1946193302941753344/igmJKmuD?format=png&name=800x419)

XX engagements

![Engagements Line Chart](https://lunarcrush.com/gi/w:600/p:tweet::1946858412400115895/c:line.svg)

**Related Topics**
[coins ai](/topic/coins-ai)

[Post Link](https://x.com/marcel_butucea/status/1946858412400115895)