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[@servicenowcommunity](/creator/youtube/servicenowcommunity)
"Explore Best Practices for using CSM Case Types"  
[YouTube Link](https://youtube.com/watch?v=56IAivbwCK4) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2024-02-29T21:52Z 55.5K followers, 11.3K engagements


"Platform Academy: What's New in Zurich for Knowledge Management"  
[YouTube Link](https://youtube.com/watch?v=f7at4Rl_dio) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-20T23:43Z 55.5K followers, XXX engagements


"CSDM X WhatsNew from Knowledge 2025"  
[YouTube Link](https://youtube.com/watch?v=nFKWxfdPYW8) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-05-19T15:38Z 55.5K followers, 13.3K engagements


"Platform Academy: What's New in Zurich for Machine Identity ACL"  
[YouTube Link](https://youtube.com/watch?v=2ZHnQSDkVoY) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-21T18:51Z 55.5K followers, XX engagements


"Configurable Portal Widgets: Portal Catalog Quick Links"  
[YouTube Link](https://youtube.com/watch?v=AbLssnCRdXU) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-21T23:58Z 55.5K followers, XX engagements


"Getting Started with Playbooks Workflow Academy #11"  
[YouTube Link](https://youtube.com/watch?v=HxFcSLszvWE) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2024-11-14T05:00Z 55.5K followers, 11.4K engagements


"Platform Academy: What's new in the Zurich release for Machine Identity Console"  
[YouTube Link](https://youtube.com/watch?v=M8dYBOoALqU) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-21T01:16Z 55.5K followers, XX engagements


"What's new in the Zurich release for Platform Security & ServiceNow Vault"  
[YouTube Link](https://youtube.com/watch?v=qCzmTl_IHTE) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-20T21:13Z 55.5K followers, XX engagements


"2/5 Ask the Expert: CMDB Basics with Steven Bell MVP"  
[YouTube Link](https://youtube.com/watch?v=qdEIYjs-Y3A) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2019-02-05T19:08Z 55.5K followers, 81.2K engagements


"Configurable Portal Widgets: Portal FAQ Widget"  
[YouTube Link](https://youtube.com/watch?v=vPEbiqofwzY) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-22T00:02Z 55.5K followers, XX engagements


"Configurable Portal Widgets: Portal Banner Widget"  
[YouTube Link](https://youtube.com/watch?v=17rV6fFA4W4) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-21T22:03Z 55.5K followers, XX engagements


"You Cant Buy Transformation: Why Toxic Leadership Kills Great Tech"  
[YouTube Link](https://youtube.com/watch?v=H-iu5OfK-PE) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-20T21:43Z 55.5K followers, XX engagements


"Building AI Skills for Adoption: University of Birminghams Journey with ServiceNow University"  
[YouTube Link](https://youtube.com/watch?v=USXF1wjaw1I) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-22T03:29Z 55.5K followers, X engagements


"Configurable Portal Widgets: Portal Knowledge Quick Links Widgets"  
[YouTube Link](https://youtube.com/watch?v=hqdwwgfM73k) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-21T22:51Z 55.5K followers, XX engagements


"App Engine Academy: Tables users and entitlements for custom apps"  
[YouTube Link](https://youtube.com/watch?v=viAi9A5loHw) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-21T01:18Z 55.5K followers, XX engagements


"You Cant Buy Transformation: Why Toxic Leadership Kills Great Tech"  
[YouTube Link](https://youtube.com/watch?v=wC8ZmLhRUxk) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-20T21:50Z 55.5K followers, XX engagements


"Who is really breaching your SLAs - Process Mining Use Cases"  
[YouTube Link](https://youtube.com/watch?v=-_deQBWnFCY) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-16T18:37Z 55.5K followers, XXX engagements


"Platform Academy: What's New in the Zurich release for Mobile Features"  
[YouTube Link](https://youtube.com/watch?v=6zLVTsT42WY) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-20T19:59Z 55.5K followers, XX engagements


"Whats new in the Zurich release for CSM and Now Assist"  
[YouTube Link](https://youtube.com/watch?v=7LHCKtn5T1g) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-08T21:27Z 55.5K followers, XXX engagements


"CMDB Best Practices"  
[YouTube Link](https://youtube.com/watch?v=HiFnXe5Hyic) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2022-05-24T23:40Z 55.5K followers, 30.6K engagements


"Getting Started with FSM: Episode X Mastering Dispatcher Workspace"  
[YouTube Link](https://youtube.com/watch?v=LaLCBSz_jbc) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-03T21:44Z 55.5K followers, XXX engagements


"Impact Value Management - Data Collection Apps Demo for Impact Store Application Customers"  
[YouTube Link](https://youtube.com/watch?v=Lerut_9D77g) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-21T19:13Z 55.5K followers, XX engagements


"Data Loss Prevention: Incident Response (DLP-IR) Features & What's New"  
[YouTube Link](https://youtube.com/watch?v=T79spRPz6y8) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-09-30T02:19Z 55.5K followers, XXX engagements


"Integrating with Salesforce CRM - Create a Salesforce CRM Integration Profile"  
[YouTube Link](https://youtube.com/watch?v=W1I4C2ZdLjg) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2024-10-08T13:03Z 55.5K followers, XXX engagements


"How Deutsche Telekom IT automates ServiceNow app deployment"  
[YouTube Link](https://youtube.com/watch?v=X_X1T8q-VmM) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2024-11-04T17:23Z 55.5K followers, XXX engagements


"Service Graph Connector overview for WIZ"  
[YouTube Link](https://youtube.com/watch?v=Xe6ciIRzNio) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2024-11-07T15:04Z 55.5K followers, 1932 engagements


"Empowering Enterprise AI: Navigating Readiness with ServiceNow's Proven Model"  
[YouTube Link](https://youtube.com/watch?v=Zx9ic5l8NzA) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-10-08T20:05Z 55.5K followers, XXX engagements


"Strategies for APM's Digital Integration Management"  
[YouTube Link](https://youtube.com/watch?v=fNNVIaX6gcU) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2024-04-22T18:28Z 55.5K followers, 1826 engagements


"Getting Started with FSM Episode X Understanding Roles in FSM"  
[YouTube Link](https://youtube.com/watch?v=gbZ4NCsl6xg) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-07-19T04:35Z 55.5K followers, XXX engagements


"Getting Started with FSM Episode 1: Introduction to FSM and understanding its Ecosystem"  
[YouTube Link](https://youtube.com/watch?v=u_GMNLZb7EI) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2025-06-03T06:31Z 55.5K followers, XXX engagements


"Getting started with Automated Test Framework ATF Walkthrough #1"  
[YouTube Link](https://youtube.com/watch?v=xTyYKW9C2Fg) [@servicenowcommunity](/creator/youtube/servicenowcommunity) 2024-04-04T19:29Z 55.5K followers, 12.8K engagements