#  @servicenowdocs ServiceNow Documentation ServiceNow Documentation posts on YouTube about servicenow, how to, tutorial, demo the most. They currently have [------] followers and [---] posts still getting attention that total [-----] engagements in the last [--] hours. ### Engagements: [-----] [#](/creator/youtube::UCQjE37R-Y4DTq7kUWPO83Wg/interactions)  - [--] Week [-----] +7.80% - [--] Month [------] +75% - [--] Months [------] -33% - [--] Year [-------] +84% ### Mentions: [--] [#](/creator/youtube::UCQjE37R-Y4DTq7kUWPO83Wg/posts_active)  - [--] Week [--] +17% - [--] Month [--] +81% - [--] Months [---] -2.70% - [--] Year [---] +196% ### Followers: [------] [#](/creator/youtube::UCQjE37R-Y4DTq7kUWPO83Wg/followers)  - [--] Week [------] +0.17% - [--] Month [------] +0.33% - [--] Months [------] +2.40% - [--] Year [------] +5.30% ### CreatorRank: [---------] [#](/creator/youtube::UCQjE37R-Y4DTq7kUWPO83Wg/influencer_rank)  ### Social Influence **Social category influence** [stocks](/list/stocks) [travel destinations](/list/travel-destinations) [finance](/list/finance) [technology brands](/list/technology-brands) [social networks](/list/social-networks) [countries](/list/countries) **Social topic influence** [servicenow](/topic/servicenow) #97, [how to](/topic/how-to), [tutorial](/topic/tutorial), [demo](/topic/demo), [platform](/topic/platform) #287, [software](/topic/software), [tools](/topic/tools), [in the](/topic/in-the), [zurich](/topic/zurich), [ai](/topic/ai) **Top accounts mentioned or mentioned by** [@servicenowdocsfeatured](/creator/undefined) [@a11ygenai](/creator/undefined) [@genai](/creator/undefined) [@raydondraws](/creator/undefined) [@gunjankiratkar](/creator/undefined) **Top assets mentioned** [ServiceNow Inc (NOW)](/topic/servicenow) [Microsoft Corp. (MSFT)](/topic/microsoft) ### Top Social Posts Top posts by engagements in the last [--] hours "Now Assist Skill Kit Build custom generative AI skills The Now Assist Skill Kit brings together tools and frameworks to allow for custom generative AI skill creation and deployment across the platform enabling better customer and employee experiences and unlocking more agent and developer productivity. In this video well see how to build a custom skill. Chapters: 00:00 Intro 00:08 Definition of Now Assist skills 00:56 Create a skill 01:19 Add a Retriever tool 02:30 Create dataset 02:57 Create evaluation run #servicenow #servicenowdemo #nowassistskillkit #nowassist #generativeai Role required:" [YouTube Link](https://youtube.com/watch?v=7dFYa0tF1rI) 2026-02-10T20:54Z 60.1K followers, [---] engagements "Strategic Portfolio Management Overview Strategic portfolio management apps help organizations align initiatives with business goals. The SPM Suite includes tools for strategy creation work planning and execution. It features a Planning Goals dashboard for visual goal tracking custom scoring frameworks for prioritization and roadmaps for visualizing timelines. Financial management tools assist in cost management while enterprise agile planning supports organization-wide collaboration. The suite integrates with ServiceNow and third-party tools for enhanced efficiency. Chapters: 00:00" [YouTube Link](https://youtube.com/watch?v=J3erkSFRzt4) 2025-07-23T18:56Z 60.1K followers, [----] engagements "Reporting Creating a report ServiceNow Service Now ServiceNow.com Service-now ITIL Software as a Service Saas ITSM tools Training ServiceNow Tutorial Learn ServiceNow Paas Platform as a Service ITAAS How To ITSM ServiceNow demo service now demo ServiceNow Service Now ServiceNow.com Service-now ITIL Software as a Service Saas ITSM tools Training ServiceNow Tutorial Learn ServiceNow Paas Platform as a Service ITAAS How To ITSM ServiceNow demo service now demo" [YouTube Link](https://youtube.com/watch?v=R2lmXQllApE) 2026-02-14T12:36Z 60.1K followers, [---] engagements "Virtual Agent Automate workflows Shows how Virtual Agent handles common workflows. This video covers: 00:00 Intro 00:05 Use Case #servicenow #servicenowdemo #virtualagent #ITSM Role required to build Virtual Agent workflows: virtual_agent_admin or admin Role required to use Virtual Agent: none This video was recorded in the Vancouver release. For more information on Virtual Agent see: ServiceNow product documentation: Example Asset Refresh Virtual Agent conversation with notifications:" [YouTube Link](https://youtube.com/watch?v=YUYQ6G9usSo) 2023-08-21T16:30Z 60.1K followers, [----] engagements "SPM project management Getting started with project management Overview of the project management area of the Strategic Portfolio Management application. Role required: it_project_manager This video covers: 00:00 Intro 00:17 Project workspace 00:47 Details 01:11 Planning 01:44 Resources 02:10 Financials 02:50 Status Report #servicenow #servicenowdemo #SPM #strategicportfoliomanagement For more information on topic of the video see: ServiceNow product documentation: Get started with Project Management:" [YouTube Link](https://youtube.com/watch?v=-RBH3QrdUsY) 2026-02-06T17:25Z 60.1K followers, [--] engagements "Hardware Asset Management Overview Hardware Asset Management or HAM helps to automate and support lifecycle management and strategic decision-making for your IT environment. This video covers: 00:00 Intro 00:46 Hardware Asset Workspace 01:03 Inventory view 01:15 Asset estate view 01:28 Model management view 01:36 Procurement view 01:43 Contract management view 01:49 Content lookup view 01:58 End-to-end lifecycles 02:52 Asset workflows 04:55 Normalization #servicenow #servicenowdemo #ham #hardwareassetmanagement For more information on Hardware Asset Management see: ServiceNow product" [YouTube Link](https://youtube.com/watch?v=0ZW9Wnjzgtc) 2023-07-14T18:12Z 60K followers, 23.4K engagements "SPM Agile Enterprise Planning Getting started with the Enterprise Agile Planning feature in the Strategy Planning workspace. Chapters: 00:00 Intro 00:20 Home tab 01:00 Backlog tab 02:09 Planning board tab 02:59 Goals capacity and dependencies #servicenow #servicenowdemo #taskintelligence #recommendedactions Role required: sn_apw_advanced.eap_user This video was recorded in the Washington DC release. For more information see: ServiceNow product documentation: Enterprise Agile Planning in Strategic Planning:" [YouTube Link](https://youtube.com/watch?v=2CP9SFy4tCc) 2026-02-03T16:38Z 60.1K followers, [---] engagements "Add a subsidiary for a supplier from the Source-to-Pay Workspace Learn the steps to add a subsidiary to a supplier in the Source2Pay workspace. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/create-delivery-locations.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast:" [YouTube Link](https://youtube.com/watch?v=5oWLzixjflk) 2026-02-04T14:30Z 60.1K followers, [--] engagements "FSM Dispatcher Workspace Configuration Shows how to configure dispatcher filters customize sorting options and add record details in the FSM Dispatcher Workspace. Chapters: 00:00 Intro 00:42 Create a task panel filter 01:14 Add custom sorting 01:58 Create an ad-hoc filter 02:35 Use resource filters 02:50 Add resource details #servicenow #servicenowdemo #FSM #dispatcherworkspace Role required: admin; wm_admin This video was recorded in the Vancouver release. For more information on Dispatcher Workspace configuration see: ServiceNow product documentation: Configuring Dispatcher Workspace:" [YouTube Link](https://youtube.com/watch?v=7BHRD7eGwAE) 2023-12-14T15:31Z 60K followers, [----] engagements "ServiceNow Studio Focus the Navigator panel on an app or app file Streamline your work by focusing the Navigator panel on an open app or app file in ServiceNow Studio. Before you begin Role required: admin or delegated_developer #servicenow #servicenowdemo #servicenowstudio This video was recorded in the Zurich release. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-application-development/page/build/servicenow-studio/task/qs-focus-navigator-panel-on-app-app-file.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=7ewVn0wXXEI) 2026-02-05T08:00Z 60.1K followers, [--] engagements "FSM Dispatcher Workspace Overview Overview of the Dispatcher Workspace feature of the ServiceNow Field Service Management product. This video was recorded in the Utah release. Role required: None #servicenow #servicenowdemo #fieldservicemanagement #fsmdispatcher 00:00 Intro 00:19 Dispatcher Dashboard 00:47 Task list 01:22 Assigning tasks 03:12 Crews For more information see: ServiceNow product documentation: Dispatcher Workspace: https://www.servicenow.com/docs/bundle/utah-field-service-management/page/product/field-service-management/concept/dispatcher-activities.html ServiceNow Training and" [YouTube Link](https://youtube.com/watch?v=9zzw0V6OGew) 2023-05-03T20:21Z 60.1K followers, [----] engagements "Performance Analytics Create your first indicator Explains the different types of indicators that you can create for Performance Analytics in the ServiceNow platform and demonstrates the process for creating manual automated and formula indicators. This video covers: 00:00 Intro 00:40 What are indicators 02:14 Types of indicators 06:02 Creating indicators #servicenow #servicenowdemo #performanceanalytics #creatingindicators This video was recorded in the San Diego release with the Next Experience UI. Role required: pa_power_user pa_admin or admin For more information on Performance Analytics" [YouTube Link](https://youtube.com/watch?v=A-W-fwbp2Rg) 2026-01-30T20:09Z 60.1K followers, [---] engagements "Service Portal Widgets Overview of widgets in Service Portal and the different types like base system cloned and custom widgets. Chapters: 00:00 Intro 00:14 Base system widgets 01:16 Widget instances 02:18 Clone widgets #servicenow #servicenowdemo #widgets #serviceportal This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Using portal widgets: https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/build/service-portal/concept/service-portal-widgets.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=AxxdR1kZ12g) 2025-08-08T20:40Z 60.1K followers, [----] engagements "Source-to-Pay Operations Configure integration services for Coupa For configuring integration services provide the connection endpoint and the SAP ECC and SAP S4 HANA ERP credentials that you set up for your authentication profile. Also create a separate integration service record for each service request that you want to customize. Role required: sn_fcms_intg.admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation:" [YouTube Link](https://youtube.com/watch?v=D8gn4PHaHpE) 2025-09-25T18:58Z 60.1K followers, [---] engagements "Set up a Microsoft Teams Graph score Shows how to set up a Microsoft Teams Graph spoke in a ServiceNow instance. Chapters: 00:00 Intro 00:16 Register application using the Microsoft Azure portal 01:00 Set up client credentials 01:26 Add API permissions 04:09 Configure connections for the Microsoft Teams Graph spoke 04:29 Configure Microsoft Teams Graph Client Credentials alias 05:15 Configure Teams Spoke connection alias #servicenow #servicenowdemo #msteamsspoke #teamsspoke #setupmsteamsspoke #teamsgraphclientcredentialsalias #spoke connectionalias Role required: admin This video was recorded" [YouTube Link](https://youtube.com/watch?v=I0q7ezRXp4U) 2026-02-04T20:50Z 60.1K followers, [---] engagements "ServiceNow Studio Navigate directly to a table Navigate directly to the list view of a table in ServiceNow Studio by using the Open list feature in the Navigator panel or search shortcuts in the main search. Before you begin Role required: admin or delegated developer #servicenow #servicenowdemo #servicenowstudio This video was recorded in the Zurich release. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-application-development/page/build/servicenow-studio/task/qs-navigate-directly-to-table.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=MJWH7gW90SI) 2026-02-05T08:00Z 60.1K followers, [--] engagements "Zero Trust Access Dynamically control access privileges How to use ServiceNow Zero Trust Access to dynamically control access privileges for user sessions in a ServiceNow instance. This video covers: 00:14 Introduction 01:10 Policy 01:44 Actions remove or limit roles 02:45 Properties 03:43 Session access audit data #servicenow #servicenowdemo #zerotrustaccess Role required: security_admin This video was recorded in the Vancouver release. For more information see: ServiceNow product documentation: Zero Trust Access:" [YouTube Link](https://youtube.com/watch?v=NYQ8g4uw12U) 2023-09-20T22:27Z 60K followers, [----] engagements "Getting started with the CMDB workspace Provides a tour of CMDB Workspace components and their functions on the Now Platform. Chapters: 00:07 Intro 00:21 Home page 01:29 Governance 01:34 CMDB [---] 02:07 Insights 02:33 Management #servicenow #servicenowdemo #cmdb #cmdbworkspace This video was recorded in the Utah release. Role required: sn_cmdb_admin For more information on CMDB Workspace see: ServiceNow product documentation: CMDB Workspace (4.0) store app: https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/product/configuration-management/concept/cmdb-workspace.html" [YouTube Link](https://youtube.com/watch?v=Nf9-FYzNihY) 2023-10-26T22:30Z 60.1K followers, [----] engagements "Now Assist Skill Kit Build custom generative AI skills The Now Assist Skill Kit brings together tools and frameworks to allow for custom generative AI skill creation and deployment across the platform enabling better customer and employee experiences and unlocking more agent and developer productivity. In this video well see how to build a custom skill. Chapters: 00:00 Intro 00:08 Definition of Now Assist skills 00:56 Create a skill 01:19 Add a Retriever tool 02:30 Create dataset 02:57 Create evaluation run #servicenow #servicenowdemo #nowassistskillkit #nowassist #generativeai Role required:" [YouTube Link](https://youtube.com/watch?v=OLQ61t-BSGY) 2026-02-10T19:50Z 60.1K followers, [--] engagements "Financial Services Operations Overview Overview of Financial Services Operations. Chapters: 00:00 Intro 00:20 Banking and insurance applications 00:48 Financial Services Operations Core data model 01:29 Insurance Claims Core data model 02:11 Workspaces 02:32 Designer flows for FSO applications 03:01 Playbooks for FSO applications 03:21 Financial Services Operations Integration 03:47 Analytics and Reporting solutions 04:03 Process mining for FSO #servicenow #servicenowdemo #financialservicesoperations #FSO This video was recorded in the Washington DC release. For more information on Financial" [YouTube Link](https://youtube.com/watch?v=Q2TQOmsKGO8) 2024-06-14T18:40Z 60.1K followers, [----] engagements "Now Assist Admin console Set up and monitor Now Assist Demonstrates setting up skills and monitoring and analyzing usage for Now Assist via the Now Assist Admin console. Chapters: 00:00 Intro 00:40 Install plugins 01:58 Explore skills 02:12 Set up skills 03:53 Monitor and analyze usage #servicenow #servicenowdemo #NowAssist #genai Role required: admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Now Assist Admin console:" [YouTube Link](https://youtube.com/watch?v=S46gsBHPpHo) 2026-02-03T21:58Z 60.1K followers, [---] engagements "Agentic AI for Hardware Asset Management Overview Shows how Now Assist for Hardware Asset Management (HAM) streamlines and automates the hardware asset request process with agentic workflows Chapters: 00:09 Hardware asset request fulfillment flow 00:38 Now Assist for HAM with agentic workflow 01:05 The agentic workflow 01:43 How AI agents process requests #servicenow #servicenowdemo #agenticai #hardwareassetmanagement #ham Role required: procurement_user This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Now Assist for Hardware Asset" [YouTube Link](https://youtube.com/watch?v=SGjvB_z1Da8) 2025-06-26T14:39Z 60K followers, [----] engagements "Service Bridge Overview Service Bridge a feature on the ServiceNow platform enables multiple instances to connect for improved service experiences. It facilitates interaction and collaboration between companies providers and partners. Features like remote catalog choice features and authorized users ensure easy access and control. It also allows bidirectional task management and data exchange. Chapters: 00:00 Intro 00:10 Uses 00:38 Key features Providers 01:05 Key features Consumers 01:59 Outro #servicenow #servicenowdemo #servicebridge #connectservicenowinstances This video was recorded in" [YouTube Link](https://youtube.com/watch?v=ST3LNIklCgE) 2026-02-13T11:52Z 60.1K followers, [---] engagements "AI Agent Studio Overview AI Agent Studio is an admin console designed for managing AI agents and workflows. Users can set up AI agents by defining their name description role and instructions. Workflows group multiple AI agents to achieve business goals requiring a name description and steps. An example workflow Generate Resolution Plan shows how triggers guide actions. Initially needing human oversight these workflows can evolve into automated systems promoting exploration of automation. Chapters: 00:20 AI agents 00:51 AI agent tool connections 01:03 Agentic workflow creation process" [YouTube Link](https://youtube.com/watch?v=Sr6K05mDjh4) 2026-01-20T22:48Z 60.1K followers, [---] engagements "Integration Hub Overview Overview of Integration Hub spokes data stream actions and Integration Hub Import. This video also shows how to create spokes using Now Assist. Chapters: 00:00 Intro 00:13 Integration Hub spokes 00:41 Create spokes using Now Assist 02:19 Data Stream Actions 03:27 Integration Hub Import 06:04 Outro #servicenow #servicenowdemo #integrationhub #nowplatform Role required: action_designer; ih_import This video was recorded in the Yokohama release. ServiceNow product documentation: Exploring Integration Hub:" [YouTube Link](https://youtube.com/watch?v=TV12YaOIekY) 2026-01-20T21:45Z 60.1K followers, [---] engagements "ServiceNow IDE Overview Build custom scoped applications with the ServiceNow IDE using familiar developer tools source control and ServiceNow Fluent for code-first development. Chapters: 00:17 ServiceNow IDE benefits 00:38 Initial setup and workspaces 01:34 Application development 02:07 Build Agent 02:37 Source control integration 03:16 Collaboration features #servicenow #servicenowdemo #servicenowIDE #applicationdevelopment #sourcecontrolintegration #servicenowfluent Role required: admin For more information see: ServiceNow product documentation: ServiceNow IDE:" [YouTube Link](https://youtube.com/watch?v=TW8XnCtcp3Q) 2025-10-28T13:09Z 60.1K followers, [----] engagements "Incident management Overview Overview of Incident Management. Chapters: 00:00 Intro 00:10 Reporting incidents 00:53 Resolving incidents #servicenow #servicenowdemo #incidentmanagement #ITSM This video was recorded in the Washington DC release. For more information on incident management see: ServiceNow product documentation: Incident Management: https://www.servicenow.com/docs/r/it-service-management/incident-management/c_IncidentManagement.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community:" [YouTube Link](https://youtube.com/watch?v=UH20khV4wvc) 2026-02-06T17:35Z 60.1K followers, [--] engagements "Now Assist AI agents Learn how Now Assist AI agents power agentic AI in the ServiceNow AI Platform how they work and the process for building an agentic workflow. Chapters: 00:06 ServiceNow AI agents 00:45 Agentic AI versus generative AI and rule-based automation 01:10 Agentic workflows 01:52 How agentic AI works 02:48 Process to create an agentic workflow #servicenow #servicenowdemo #nowassistaiagents #agenticworkflow For more information see: ServiceNow product documentation: Exact title: Now Assist AI agents:" [YouTube Link](https://youtube.com/watch?v=URJbG8HF5D0) 2026-02-11T17:53Z 60.1K followers, [---] engagements "Retail overview Overview of Retail applications for streamlining store operations and communication between retail locations and headquarters. Learn about retail case types the retail portal and mobile application. 00:00 Intro 00:12 Retail users 00:50 Retail case types 02:18 Retail portal 02:49 Retail mobile #servicenow #servicenowdemo #retail #storeoperations #retailmanagement #storeoperations Role required: This video was recorded in the Zurich release. ServiceNow product documentation: Exploring Retail:" [YouTube Link](https://youtube.com/watch?v=Wbuf9Boynog) 2026-02-13T00:24Z 60.1K followers, [--] engagements "Hardware Asset Management Overview Hardware Asset Management or HAM helps to automate and support lifecycle management and strategic decision-making for your IT environment. This video covers: 00:00 Intro 00:46 Hardware Asset Workspace 01:03 Inventory view 01:15 Asset estate view 01:28 Model management view 01:36 Procurement view 01:43 Contract management view 01:49 Content lookup view 01:58 End-to-end lifecycles 02:52 Asset workflows 04:55 Normalization #servicenow #servicenowdemo #ham #hardwareassetmanagement For more information on Hardware Asset Management see: ServiceNow product" [YouTube Link](https://youtube.com/watch?v=YtPp0O4v1o4) 2026-02-06T09:29Z 60.1K followers, [---] engagements "Software Asset Management Getting started Shows you how to get started with Software Asset Management to provide visibility and control of software licenses throughout their lifecycle. This video covers: 00:00 Intro 00:19 Software Asset Workspace 01:23 License usage 02:34 License operations 02:52 Software asset analytics 03:24 Success portal 04:30 Renewal calendar 04:48 Content lookup #servicenow #servicenowdemo #sam #softwareassetmanagement This video was recorded in the Utah release. Role required: Admin For more information on Getting Started with Software Asset Management see: ServiceNow" [YouTube Link](https://youtube.com/watch?v=_5WrfM9t4lg) 2026-02-06T20:34Z 60.1K followers, [---] engagements "Service Operations Workspace Admin Center Overview Service Operations Workspace Admin Center offers a centralized interface for ITSM administrators to manage customizations configurations and extensions efficiently. It unifies access to platform capabilities applications plugins and educational resources streamlining administrative tasks within a single location. Chapters: 00:15Accessing the AdminCenter 00:21Overviewtab 00:37 Migration utility 00:59Configurationstab 01:06 Learning Resourcestab 01:16Unified Management Benefits Role required: admin This video was recorded in theZurichrelease." [YouTube Link](https://youtube.com/watch?v=aGZ40_4sNGE) 2026-02-04T15:27Z 60.1K followers, [--] engagements "CMDB Integrations Dashboard Overview Overview of the ServiceNow CMDB Integrations Dashboard. Role required: none This video covers: 00:00 Intro 00:19 Execution status 01:02 Integration errors 01:12 Filtering the data #servicenow #servicenowdemo #CMDB #CMDBintegrations For more information see: ServiceNow product documentation: Integration Commons for CMDB (2.8.0): https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/product/configuration-management/concept/cmdb-integ-dashboard.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=aHeZKFjQT7k) 2023-03-02T19:02Z 60.1K followers, [----] engagements "Visual Task Boards Getting started Visual Task Boards in ServiceNow offer an interactive way to track your work. This video will explain what they are and the different board types you can create to fit your needs. You'll also learn how to manage tasks with features like adding comments attachments and checklists. This video covers: 00:00 Introduction 00:37 Freeform task boards 03:11 Flexible task boards 03:55 Guided task boards 04:31 Configuring any board type #servicenow #servicenowdemo #visualtaskboards Role required: global_tags_creator This video was recorded in the Vancouver release." [YouTube Link](https://youtube.com/watch?v=bI31xlyynpY) 2026-02-06T21:48Z 60.1K followers, [---] engagements "Add custom columns for tasks in a CWM Board Shows how to add custom columns for tasks in a CWM Board. #collaborativeworkmanagement #CWM #servicenow #servicenowdemo This video was recorded in the Washington DC release. For more information on Collaborative Work Management Boards see: ServiceNow product documentation: Add custom columns for tasks in a CWM Board: https://www.servicenow.com/docs/bundle/washingtondc-it-business-management/page/product/collab-work-mgmt/task/add-custom-columns-for-tasks-in-board.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=caVbbtkAth4) 2024-05-29T21:30Z 60K followers, [----] engagements "Platform Analytics Workspace Adding filters to dashboards Shows how to add filters to dashboards in Platform Analytics Workspace. This video covers: 00:19 Add filter to a dashboard 00:55 Filter a data visualization #servicenow #servicenowdemo #platformanalytics For more information on how to add filters to dashboards see: ServiceNow product documentation: Dashboard Filters in configurable workspaces: https://www.servicenow.com/docs/bundle/vancouver-now-intelligence/page/use/par-for-workspace/concept/interactive-filters-workspace.html Create a Single select or Multiple select filter for" [YouTube Link](https://youtube.com/watch?v=d7JcZM7vTYU) 2026-01-21T16:45Z 60.1K followers, [---] engagements "ServiceNow Mobile Overview Explore the capabilities of ServiceNow's mobile applications Agent Mobile and Now Mobile and how they can benefit different personas within an organization. We cover the workflows supported by these applications and demonstrate how employees and agents can complete important work tasks on the go. This video covers: 00:00 Intro 01:07 Agent Mobile 01:48 Now Mobile 02:41 Wrap-up #servicenow #servicenowdemo #nowmobile #agentmobile Role required: admin This video was recorded in the Utah release. For more information on SerivceNow's mobile applications see: ServiceNow" [YouTube Link](https://youtube.com/watch?v=dPlNBwVg4FY) 2026-02-11T23:57Z 60.1K followers, [--] engagements "Platform Architecture Overview One platform one architecture one model: that summarizes the Now Platform. In this overview we review the technical aspects of the Now Platform architecture. YouTube timestamp format Chapters: 00:00 Intro 00:05 What is the Now Platform 01:29 Enterprise cloud 01:49 Multi-instance architecture 03:05 Availability and redundancy 03:58 Backups and security #servicenow #servicenowdemo #nowplatformarchitecture For more information on Now platform architecture see: ServiceNow product documentation: How the Now Platform works:" [YouTube Link](https://youtube.com/watch?v=eXp7_FACDfc) 2026-02-11T16:25Z 60.1K followers, [---] engagements "Register a Microsoft Entra ID application Register an application through theMicrosoft Entra IDportal #servicenow #servicenowdemo For more information see: Documentation page: https://www.servicenow.com/docs/r/it-asset-management/now-assist-for-software-asset-management-sam/register-microsoft-app.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast:" [YouTube Link](https://youtube.com/watch?v=eoYbzapCd88) 2026-02-06T10:29Z 60.1K followers, [---] engagements "Create an OT change request In this video we will walk through the process of creating and managing OT change records using a system interface. #servicenow #servicenowdemo #OTincident This video was recorded in the Zurich release. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-operational-technology/page/product/mftg-manufacturing-ot-service-mgt/task/create-ot-change-request.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow" [YouTube Link](https://youtube.com/watch?v=gBJ7aHfWXfw) 2026-01-14T21:27Z 60.1K followers, [--] engagements "Generate a KB article from similar incidents by using Now Assist Learn how to generate a KB article from multiple similar incidents using Now Assist. Start by navigating to the service operations workspace and open an incident assigned to you. Resolve and close the incident according to standard procedure. Then select 'Create Knowledge' and choose a knowledge base and an article template in the Create article Dialogue box. Review the generated article and make any necessary edits before saving or publishing it. Finally check the created KB article in the 'created knowledge' category under" [YouTube Link](https://youtube.com/watch?v=kuiL_YDKVOM) 2026-01-27T15:48Z 60.1K followers, [---] engagements "ServiceNow Studio Create an update set Create an update set as you work in ServiceNow Studio. Before you begin Role required: admin or delegated developer #servicenow #servicenowdemo #servicenowstudio This video was recorded in the Zurich release. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-application-development/page/build/servicenow-studio/task/qs-create-update-set.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow" [YouTube Link](https://youtube.com/watch?v=lmTmz4OJCM0) 2026-02-05T08:01Z 60.1K followers, [---] engagements "Now Platform Use the list editor Learn how to edit values directly from a list without navigating to a form using the list editor. Simply select on an empty area of the field and the appropriate editor will open. In this example we'll edit the Category field type and select "Software" from the dropdown menu. After making the changes click the Save icon to save the record or the Cancel icon to discard changes and watch as the new category is displayed on the list. ServiceNow Service Now ServiceNow.com Service-now ITIL Software as a Service Saas ITSM tools Training ServiceNow Tutorial Learn" [YouTube Link](https://youtube.com/watch?v=mlrtYRHw8fI) 2026-02-06T21:02Z 60.1K followers, [--] engagements "Now Assist in Document Intelligence Overview Introduces Now Assist in Document Intelligence showing how it can simplify your workflows and deliver time and cost savings. Chapters: 00:00 Intro 00:38 Capabilities 01:52 Guided setup 03:16 Extraction mode 03:56 Live agent review and workflow fields #servicenow #servicenowdemo #documentintelligence Role required: admin This video was recorded in the Zurich release. For more information see: ServiceNow product documentation: Now Assist in Document Intelligence:" [YouTube Link](https://youtube.com/watch?v=oNt-sSbUApM) 2026-02-13T14:20Z 60.1K followers, [---] engagements "Create and manage custom work item types in CWM Shows how to create and manage custom work item types in CWM. #collaborateworkmanagement #CWM #servicenow #servicenowdemo This video was recorded in the Washington DC release. For more information on Collaborative Work Management item types see: ServiceNow product documentation: Create and manage work item types in CWM: https://www.servicenow.com/docs/bundle/washingtondc-it-business-management/page/product/collab-work-mgmt/task/create-custom-work-item-types-in-cwm.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=oRKPRJznDH0) 2024-05-29T21:21Z 60K followers, [----] engagements "Virtual Agent Designer LLM Topic Authoring Fast-track your Virtual Agent development by activating Now Assist topics and using a large language model or LLM as your topic model. By using a large language model rather than Natural Language Understanding or NLU you may improve deflection rates and reduce the development time that NLU topic discovery requires in Virtual Agent. You can also set the tone of conversations and craft dynamic fluid conversations rather than the static robotic ones usually associated with NLU-based systems. Chapters: 00:00 Intro 00:31 Activate Now Assist topics in" [YouTube Link](https://youtube.com/watch?v=os7o56msjJk) 2026-01-27T16:33Z 60.1K followers, [---] engagements "Enable Now Platform records in CWM docs Shows how to enable Now Platform records in CWM docs. #collaborativeworkmanagement #NowPlatform #servicenow #servicenowdemo This video was recorded in the Washington DC release. For more information on Collaborate Work Management Docs see: ServiceNow product documentation: Enable Now Platform records in CWM Docs: https://www.servicenow.com/docs/bundle/washingtondc-it-business-management/page/product/collab-work-mgmt/task/enable-now-platform-servicenow-records-cwm-docs.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=pEQ4-N-1L9M) 2024-05-29T21:13Z 60K followers, [---] engagements "Retail overview Overview of Retail applications for streamlining store operations and communication between retail locations and headquarters. Learn about retail case types the retail portal and mobile application. 00:00 Intro 00:12 Retail users 00:50 Retail case types 02:18 Retail portal 02:49 Retail mobile #servicenow #servicenowdemo #retail #storeoperations #retailmanagement #storeoperations Role required: This video was recorded in the Zurich release. ServiceNow product documentation: Exploring Retail:" [YouTube Link](https://youtube.com/watch?v=pFwgbYPgXto) 2026-02-10T22:00Z 60.1K followers, [--] engagements "Subscription Management Getting Started Demonstrates how to get started with Subscription Management. This video covers: Intro What is Subscription Management Subscription Management overview page Subscription details page Make allocations using recommended groups #servicenow #servicenowdemo #subscriptionmanagement This video was recorded in the Vancouver release. Role required: admin or usage_admin For more information on Subscription Management see: ServiceNow product documentation: Subscription Management:" [YouTube Link](https://youtube.com/watch?v=pJiFep15oZE) 2026-02-06T16:39Z 60.1K followers, [--] engagements "MCP Server Console Model Context Protocol Server provides secure and governed access to data on a ServiceNow instance for AI orchestrators and language models (LLMs) using the Model Context Protocol. Chapters: 00:00 Intro 01:10 Use cases for MCP Servers 01:45 What is MCP Server Console 03:28 Benefits of MCP Servers #servicenow #servicenowdemo #modelcontextprotocolserver #MCP #MCPServerConsole Role required: Admin This video was recorded in the Zurich release. For more information see: ServiceNow product documentation:" [YouTube Link](https://youtube.com/watch?v=prLpdmapSas) 2026-01-20T16:01Z 60.1K followers, [---] engagements "Agent Client Collector Overview Overview of Agent Client Collector This video covers: Introduction Architecture Checks and policies Additional components This video was recorded in the San Diego release. It may apply to other releases as well. For more information on Agent Client Collector see: ServiceNow product documentation: Agent Client Collector: https://www.servicenow.com/docs/bundle/sandiego-it-operations-management/page/product/agent-client-collector/concept/acc-landing-page.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html" [YouTube Link](https://youtube.com/watch?v=q9-RsxdRVAA) 2022-05-09T23:11Z 60.1K followers, 10.1K engagements "Platform Analytics Overview Platform Analytics offers a unified approach to real-time data exploration and insights. Users can access a comprehensive analytics center for visualizations and dashboards enabling better process management. Dashboards provide operational insights and allow for easy sharing and editing. Intelligent insights and KPI signals help identify trends and issues early. Migration centers support transitioning existing reports with access to documentation and community support. Chapters: 00:00 Intro 00:14 Analytics Center 00:40 Platform Analytics Dashboards 01:28" [YouTube Link](https://youtube.com/watch?v=qO_5s5bL55M) 2026-02-06T22:23Z 60.1K followers, [---] engagements "Surveys Getting Started Shows how to design assign and review surveys. Chapters: 00:00 Intro 00:13 Design surveys 01:21 Assign surveys 02:06 Review surveys #servicenow #servicenowdemo #surveys #surveydesigner Roles required: survey_admin; survey_creator This video was recorded in the Vancouver release. For more information on surveys see: ServiceNow product documentation: Configure a survey in the survey designer: https://www.servicenow.com/docs/r/servicenow-platform/r_SurveyManagementLandingPage.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=s5-v9V0O83o) 2026-02-06T17:20Z 60.1K followers, [---] engagements "Platform Analytics KPI Details Using KPI Details in Performance Analytics helps with seeing an analysis of breakdowns trends and predictions for specific indicators. This video will also go over KPI signals targets and thresholds along with how to create edit and compare records. Chapters: 00:00 Intro 00:13 KPI details overview 01:26 KPI Signals targets and thresholds 02:27 Create edit and compare records #servicenow #servicenowdemo #KPIdetails #indicators Role required: none This video was recorded in the Yokohama release. For more information see: ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=wTq6cvvBpgk) 2025-02-20T19:56Z 60.1K followers, [----] engagements "User Experience Analytics Creating and using an action cohort This video shows you how to create and use cohorts in User Experience Analytics to analyze how often users return to an application and perform certain actions over time. This video covers: 00:00 Intro What is a cohort Creating a cohort Using a cohort #servicenow #servicenowdemo #userexperienceanalytics #cohort Role required: analytics_admin mobile_analytics_admin web_analytics_admin or portal_analytics_admin This video was recorded in the Tokyo release. For more information on User Experience Analytics see: ServiceNow product" [YouTube Link](https://youtube.com/watch?v=-593k41niVI) 2022-08-11T16:13Z 57.9K followers, [----] engagements "Workflow Studio Generate a playbook using Now Assist Now Assist for Creator includes the playbook generation and recommendation skills to help us generate a playbook in Workflow Studio. These skills give generative AI capabilities to playbook authors who can provide an image or text input to create a playbook. This video covers: 00:00 Intro 00:16 Generate a playbook with an image 01:20 Regenerate playbook with a prompt 01:51 Recommendations #servicenow #servicenowdemo #playbook Role required: playbook.admin or pd_author This video was recorded in the Xanadu release. For more information see:" [YouTube Link](https://youtube.com/watch?v=-IMaKBwY82g) 2024-11-07T08:00Z 56.3K followers, [--] engagements "RaptorDB - Revolutionizing Data Platforms with Will Johnson Dive into the future of data management with ServiceNow's RaptorDB. In this enlightening episode Will Johnson VP of Data Platform Engineering shares the journey of integrating advanced columnar storage technology into the ServiceNow platform. Discover how RaptorDB is revolutionizing the way large enterprises handle complex data sets enabling real-time analytics and seamless performance even during critical incidents like natural disasters. From managing massive telco networks to optimizing workflows in banking and healthcare RaptorDB" [YouTube Link](https://youtube.com/watch?v=-IooLiAl77c) 2025-03-25T20:57Z 57.4K followers, [---] engagements "Now Assist for Creator Generate apps with Now Assist for Creator Streamlining App Development with Now Assist. Now Assist guides you through the process of streamlining app development on your ServiceNow instance. Follow these steps to create an efficient application. #servicenow #servicenowdemo #nowassistforcreator Role required: sn_skill_builder.admin This video was recorded in the Xanadu release. For more information see: ServiceNow product documentation: https://www.servicenow.com/docs/bundle/xanadu-application-development/page/build/now-assist-app-gen/task/sns-app-gen-using-landing.html" [YouTube Link](https://youtube.com/watch?v=-Xz-tLf8HIc) 2024-12-19T18:22Z 56.7K followers, [--] engagements "Configure email recommendation skill Learn how to configure the email recommendation skill on Customer Service Management. #servicenow #servicenowdemo #servicenowtutorial #csm #nowassist For more information see: ServiceNow product documentation: https://docs-preview.corp.service-now.com/bundle/yokohama-customer-service-management/page/product/customer-service-management/task/configure-email-reply-recommendation-in-now-assist.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community:" [YouTube Link](https://youtube.com/watch?v=-e6AGHCCYWE) 2025-07-21T16:02Z 58.5K followers, [--] engagements "Password Reset Configure for Microsoft AD Learn how to configure the ServiceNow Password Reset feature to fit your company's needs. Watch as a user resets their Microsoft AD password using Google Authenticator for verification. The process includes entering a username CAPTCHA and an Authenticator code to securely reset the password. See how this tailored procedure makes password resets easy and secure. 00:00 Intro 00:14 Configure the password reset procedure 00:32 What the user sees #servicenow #servicenowdemo #taskintelligence #accesssimulator Role required: password_reset_admin This video" [YouTube Link](https://youtube.com/watch?v=-tmDRdWc6cs) 2024-09-18T18:20Z 56K followers, [---] engagements "NOW ASSIST Resolve a request with AI agents AI agents streamline complex processes and resolve requests by analyzing problems in real time. When a user describes an issue a workflow is triggered and an orchestrator coordinates multiple agents to execute tasks like web searches. These agents adjust their actions dynamically and collaborate to provide comprehensive solutions. The orchestrator compiles the findings and presents a clear actionable solution to the user significantly enhancing request resolution through intelligent automation. Chapters: 00:18 Request initiation 00:38 AI agents" [YouTube Link](https://youtube.com/watch?v=08mnLa7Rb5E) 2025-07-02T06:37Z 59.1K followers, [---] engagements "Next Experience keyboard shortcuts Keyboard shortcuts offer quick access to common UI actions specific to your current screen browser and operating system. They can be enabled and customized via accessibility preferences with a searchable modal organizing shortcuts by category. #servicenow #servicenowdemo #accessibility #keyboardshortcuts This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Next Experience keyboard shortcuts:" [YouTube Link](https://youtube.com/watch?v=09sm3BUALdw) 2025-05-02T03:24Z 57.8K followers, [--] engagements "Dispatcher Workspace Add agents to a schedule You can add agents to Dispatcher Workspace. This makes it easy to quickly assign tasks to an agent that is part of the assignment groups or territories that you mange. Role required: wm_dispatcher ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-field-service-management/page/product/field-service-management/task/temp-add-agent.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow" [YouTube Link](https://youtube.com/watch?v=0VDs61wlhlk) 2025-09-10T07:00Z 58.9K followers, [--] engagements "InsightBench & AgentPoirot The Future of Data Analytics & Insights Get a glimpse into the future of data analytics and insights with InsightBench a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics.Also on this episode is an introduction to AgentPoirot an LLM-powered autonomous business analytics agent that can skillfully navigate InsightBenchs complex datascape. Not only can AgentPoirot ask complex questions for" [YouTube Link](https://youtube.com/watch?v=0_ikQQ82qAk) 2025-05-21T02:38Z 58K followers, [--] engagements "Configuration Hub Getting started Configuration Hub available starting in the Vancouver release with the Next Experience UI provides one convenient interface for administrators to manage and configure applications on an instance. Chapters: 00:00 Intro 00:12 Access Configuration Hub 00:20 Search applications across your instance 00:28 Guided administration consoles 00:57 Browse by product family 01:35 View an application's tables and records 02:23 Modify records directly in Configuration Hub #servicenow #servicenowdemo #configurationhub Role required: admin This video was recorded in the" [YouTube Link](https://youtube.com/watch?v=1SVdnzRveA0) 2024-03-27T20:21Z 55.2K followers, [---] engagements "ServiceNow Mobile Overview Explore the capabilities of ServiceNow's mobile applications Agent Mobile and Now Mobile and how they can benefit different personas within an organization. We cover the workflows supported by these applications and demonstrate how employees and agents can complete important work tasks on the go. This video covers: 00:00 Intro 01:07 Agent Mobile 01:48 Now Mobile 02:41 Wrap-up #servicenow #servicenowdemo #nowmobile #agentmobile Role required: admin This video was recorded in the Utah release. For more information on SerivceNow's mobile applications see: ServiceNow" [YouTube Link](https://youtube.com/watch?v=1aCQAbtg1Eo) 2023-08-01T19:37Z 58.8K followers, 12.8K engagements "Create an automation request Learn how to create an automation request from Automation Center to streamline your business processes reduce manual activities and cut costs. This quick guide will walk you through the necessary steps to get started. #servicenow #servicenowdemo #create #automation #request" [YouTube Link](https://youtube.com/watch?v=31c9YXDcpj4) 2024-07-23T00:02Z 57.7K followers, [---] engagements "Now Assist Skill Kit Build custom generative AI skills The Now Assist Skill Kit brings together tools and frameworks to allow for custom skill creation and deployment across the platform enabling better customer and employee experiences and unlocking more agent and developer productivity. In this video well see how to build a custom skill. Chapters: 00:00 Intro 00:10 Definition of Now Assist skills 00:27 Benefits of Now Assist Skill Kit 00:56 Create a skill 01:06 Set up the prompt 01:19 Add Retriever tool 02:30 Create dataset 02:58 Create evaluation run #servicenow #servicenowdemo" [YouTube Link](https://youtube.com/watch?v=33QDnrhbp_o) 2024-11-14T20:51Z 56.4K followers, [--] engagements "Getting started with the supplier onboarding playbook This video shows how to get started with the Supplier onboarding playbook application. 00:00 Introduction 00:49 Registration 01:19 Qualification #servicenow #servicenowdemo #SupplierOnboardingPlaybook #SupplierPlaybook Role required: supplier manager/admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Using the supplier onboarding playbook to onboard suppliers:" [YouTube Link](https://youtube.com/watch?v=34GHlTD-Ako) 2025-09-12T19:52Z 59.2K followers, [---] engagements "UI Builder Create a page variant Shows how to create a page variant in UI Builder. #variantpage #ui builder #servicenow #servicenowdemo For more information see: Create a page variant https://docs.servicenow.com/bundle/vancouver-application-development/page/administer/ui-builder/task/create-variant.html" [YouTube Link](https://youtube.com/watch?v=3BPPa1GowNQ) 2023-10-24T20:58Z 55.2K followers, [---] engagements "Integration Hub Set up Microsoft Azure Active Directory Spoke Integrate an Azure account with a ServiceNow instance. This video covers: 00:00 Intro 00:26 Plugin requirement 01:17 Create an Azure application 01:50 Generate Azure client secret 02:30 Add API permissions in Azure 03:48 Configure the integration in Flow Designer #servicenow #servicenowdemo #azure #activedirectory Role required: admin This video was recorded in the Utah release. For more information on Azure Active Directory see: ServiceNow product documentation: Set up Microsoft Azure Active Directory spoke:" [YouTube Link](https://youtube.com/watch?v=3sfeAB7rXHI) 2023-08-14T19:09Z 54.2K followers, [---] engagements "Summarize a record using Now Assist Summarize a record using Now Assist in virtual agent" [YouTube Link](https://youtube.com/watch?v=42btU4uIMKI) 2025-07-16T13:11Z 58.4K followers, [---] engagements "Contract Management Pro Link and inherit parent contract fields Link parent contracts during drafting and negotiation phases to establish hierarchical relationship between the parent and child contracts and automatically inherit the configured fields from the parent contract. Before you begin Ensure that the contract request is in Draft Work in progress or Awaiting review state. You must be either assigned to the contract request or a group manager or a collaborator. Ensure that the parent contract is not a multiple contracts type third-party contract request. Ensure that the parent child" [YouTube Link](https://youtube.com/watch?v=4ABNflxH2fU) 2025-08-13T15:41Z 58.6K followers, [--] engagements "Workplace Service Delivery Configuring layers in WSD indoor mapping Select a layer on the Map Configuration preview and edit it. Layers are the shapes or geometries in your CAD file. Role required: admin ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/wsd-indoor-mapping/task/wsd-edit-layers.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast:" [YouTube Link](https://youtube.com/watch?v=4EWo-ohl6e4) 2025-08-08T16:35Z 58.6K followers, [---] engagements "Now Assist Admin console Overview Demonstrates setting up skills and monitoring and analyzing usage for Now Assist via the Now Assist Admin console. This video covers: 00:00 Intro 00:32 Install plugins 00:59 Explore skills 01:10 Set up skills 01:38 Monitor and analyze usage #servicenow #servicenowdemo #NowAssist #GenAI Role required: admin This video was recorded in the Vancouver release. For more information on Now Assist see: ServiceNow product documentation: Now Assist Admin:" [YouTube Link](https://youtube.com/watch?v=4KZUu8cnDQk) 2023-10-02T15:34Z 54.2K followers, [----] engagements "How to use the Wait For Time component Learn how to use the Wait For Time Component in RPA Desktop Design Studio to create a simple decision-making automation. #servicenow #servicenowdemo #servicenowrpa For more information see: ServiceNow product documentation: https://docs-preview.corp.service-now.com/bundle/yokohama-integrate-applications/page/product/rpa-studio/task/use-wait-waitfortime.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast:" [YouTube Link](https://youtube.com/watch?v=4KqP3cLTjc0) 2025-08-12T14:24Z 58.6K followers, [--] engagements "Platform Architecture Overview One platform one architecture one model: that summarizes the Now Platform. In this overview we review the technical aspects of the Now Platform architecture. YouTube timestamp format Chapters: 00:00 Intro 00:05 What is the Now Platform 01:29 Enterprise cloud 01:49 Multi-instance architecture 03:05 Availability and redundancy 03:58 Backups and security #servicenow #servicenowdemo #nowplatformarchitecture For more information on Now platform architecture see: ServiceNow product documentation: How the Now Platform works:" [YouTube Link](https://youtube.com/watch?v=4Mwqqf_AO-w) 2024-07-08T16:35Z 58.8K followers, [----] engagements "Workforce Optimization for Customer Service Monitor agents in Channel Management Provides an overview of monitoring agents in the Channel Management module in Workforce Optimization for Customer Service Management. This video was recorded in the Utah release. Role required: sn_csm_wfo_workspa.manager #servicenow #servicenowdemo #workforceoptimization #customerservicemanagement For more information on Channel Management see: ServiceNow product documentation: Channel Management in Workforce Optimization for Customer Service:" [YouTube Link](https://youtube.com/watch?v=4PGtF2OpGPA) 2023-03-13T20:56Z 57.4K followers, [---] engagements "Getting started with Continuous Authentication ServiceNow's authentication validates the identity of a user who accesses an instance and then authorizes the user to features that match the user's role or job function. Chapters: 00:00 Introduction 00:29 Identity Providers 01:01 Continuous Authentication landing page 01:48 Create a new policy 02:32 Reauthenticate #servicenow #servicenowdemo Role required: ca_admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Exploring Continuous Authentication:" [YouTube Link](https://youtube.com/watch?v=4QGGd0cB80E) 2025-03-24T22:05Z 57.4K followers, [--] engagements "Engagement Messenger Configuration Provides a demo of the configuration process for Engagement Messenger #servicenow #servicenowdemo #engagementmessenger This video was recorded in the San Diego release. For more information on Engagement Messenger see: Engagement Messenger for Customer Service Management (CSM): https://www.servicenow.com/docs/bundl. Features of Engagement Messenger: https://www.servicenow.com/docs/bundl. ServiceNow Training and Certification: http://www.servicenow.com/services/tr. ServiceNow Community: https://community.servicenow.com/comm. ServiceNow TechBytes Podcast:" [YouTube Link](https://youtube.com/watch?v=5YhQNx8bMFw) 2025-04-17T17:56Z 57.6K followers, [--] engagements "Workflow Data Fabric Set up bi-directional webhook for the GitHub spoke Configure webhook to subscribe to GitHub with a ServiceNow callback URL. Before you begin Request Integration Hub subscription Activate the GitHub spoke Role required: admin ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-biwebhoook-github.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community" [YouTube Link](https://youtube.com/watch?v=5b1R2qzPnd0) 2025-10-14T17:51Z 59.2K followers, [--] engagements "Strategic Portfolio Management Agile [---] Product-based vs Project-based development Compares product-based and project-based development efforts using the ServiceNow Strategic Portfolio Management Agile [---] application. This video covers: 00:00 Intro 00:05 Types of Agile development efforts 01:07 Product-based development 01:53 Project-based development #servicenow #servicenowdemo #strategicportoliomanagement #agile2 For more information on the Strategic Portfolio Management Agile [---] application see: ServiceNow product documentation: Agile Development:" [YouTube Link](https://youtube.com/watch?v=5b7XxhTj4LE) 2023-07-21T19:39Z 58.6K followers, [----] engagements "UI Builder Change the default appearance of components Demonstrates how to change the default appearance of components. #uibuilder #servicenow #servicenowdemo For more information see: ServiceNow Product documentation Change the default appearance of components https://docs.servicenow.com/en-US/bundle/vancouver-application-development/page/administer/ui-builder/task/add-styling-to-component.html" [YouTube Link](https://youtube.com/watch?v=5mgx2__nq5Q) 2023-10-24T20:46Z 54.9K followers, [---] engagements "Platform Analytics dashboards Video covering how to use and edit the Platforms Analytics Dashboard Chapters: 00:00 Intro 00:14 Dashboard library 02:10 Configuration Panel 03:24 Add new visualization elements 04:22 Add filters 05:16 Tabs and filters #servicenow #servicenowdemo Role required: Any user with an internal role This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community:" [YouTube Link](https://youtube.com/watch?v=5n2HTbXS3VM) 2025-08-08T20:08Z 58.6K followers, [--] engagements "Predictive AIOps Overview Provides an overview of Predictive AIOps which includes ITOM Health as well as Health Log Analytics. This video was recorded in the San Diego release. It may apply to other releases as well. Role required: Admin For more information on Predictive AIOps ITOM Health and Health log Analytics see: ServiceNow product documentation: ITOM Health: https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/it-operations-management/reference/itom-health-landing-page.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=69HXEjkEH24) 2022-07-14T20:12Z 55.1K followers, [----] engagements "DevOps Change Workspace Create a tool integration Create a tool integration from theDevOps ChangeWorkspace for integrating additional orchestration planning and coding tools that are not available by default in theDevOps Change Velocityapplication. Role required: sn_devops.admin or sn_devops.tool_owner ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/enterprise-dev-ops/task/create-a-tool-integration-from-the-devops-change-workspace.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=6DEIYbKehDs) 2025-09-10T07:00Z 58.9K followers, [---] engagements "Organizing your teams into assignment groups Organize your teams into assignment groups associate KPIs with them and view the aggregate data. This video covers: 00:00 Intro Organize your teams into assignment groups Associate KPIs to your assignment groups View aggregate data For more information on KPI groups for Workforce optimization see: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast:" [YouTube Link](https://youtube.com/watch?v=6LHtXN9OMak) 2022-08-04T15:00Z 53.7K followers, [----] engagements "ERP Canvas Create an ERP system Creating an ERP system starts with selecting the system's icon on the homepage and entering a unique name. Users specify connections by choosing RFC and HTTP options from lists and saving their settings. After the system is created the connection is tested addressing any initial heartbeat failures. Finally the list is refreshed to display the new ERP system. Role required: sn_erp_integration.erp_admin ServiceNow product documentation:" [YouTube Link](https://youtube.com/watch?v=6NjGFADqXxw) 2025-08-11T21:51Z 58.6K followers, [--] engagements "Engagement Messenger Configuration Provides a demo of the configuration process for Engagement Messenger This video covers: 00:00 Intro #servicenow #servicenowdemo #engagementmessenger This video was recorded in the San Diego release. For more information on Engagement Messenger see: Engagement Messenger for Customer Service Management (CSM): https://www.servicenow.com/docs/bundle/sandiego-customer-service-management/page/product/customer-service-management/concept/engagement-center.html Features of Engagement Messenger:" [YouTube Link](https://youtube.com/watch?v=6UrvnvqMtVk) 2022-10-05T17:14Z 58.1K followers, [----] engagements "DEX Self-Service Overview DEX Self-Service helps employees easily monitor devices fix issues and keep performance running smoothly. Chapters: 00:00 Introduction 00:19 Accessing DEX Self-Service 00:40 Use Device health check 01:38 Use Now Assist for ITSM Virtual Agent #servicenow #servicenowdemo #DEXSelfService #Devicehealthcheck Role required: sn_dex_desktop.user This video was recorded in the Zurich release. For more information see: ServiceNow product documentation:" [YouTube Link](https://youtube.com/watch?v=6n9EwMKZJ9M) 2025-09-04T19:15Z 58.8K followers, [--] engagements "Find and replace GlideEncrypter APIs Use Instance Scan to find and replace deprecated GlideEncrypter APIs in your ServiceNow instance. This video was recorded in the Yokohama release. For more information about GlideEncrypter deprecation see: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/key-management-framework/task/check-3des.html ServiceNow product documentation: Prepare your instance for GlideEncrypter deprecation: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/key-management-framework/task/check-3des.html ServiceNow" [YouTube Link](https://youtube.com/watch?v=6sQwlHOsvEQ) 2025-05-14T19:26Z 57.9K followers, [---] engagements "Source-to-Pay Operations Define ERP source configuration for Oracle EBS Define ERP source configuration for Oracle EBS ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-source-to-pay-operations/page/product/source-to-pay-operations/task/define-erp-source-oracle.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455" [YouTube Link](https://youtube.com/watch?v=74X_iOhSOLM) 2025-10-02T07:00Z 59.1K followers, [--] engagements "DevOps Config Overview Overview of ServiceNow DevOps Config. This video covers: 00:00 Intro 00:00 Validating configuration data 00:00 Applications in DevOps Config #servicenow #servicenowdemo #devops #devopsconfig Role required: none Applies to UI16 the latest version of the user interface in the Paris release. May apply to future releases as well. UI16 is the default user interface for new instances starting with the Geneva release. To get UI16 on upgraded instances the UI16 plugin must be activated. For more information see: ServiceNow product documentation: DevOps Config" [YouTube Link](https://youtube.com/watch?v=77icBU3hXgw) 2022-09-21T15:52Z 55.2K followers, [----] engagements "AI Search Admin Console Overview Chapters: 00:00 Introduction 00:17 Homepage 01:24 Applications 02:14 Shared Configurations #servicenow #servicenowdemo #AISearch #AISearchAdminConsole Role required: ais_admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: AI Search Admin Console: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-search/concept/ais-admin-console.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community:" [YouTube Link](https://youtube.com/watch?v=7DXvP5wwsB0) 2025-07-22T21:44Z 58.5K followers, [---] engagements "Push a request to Field Service Marketplace with Playbooks In this video well push a request to Field Service Marketplace with Playbooks. #servicenow #servicenowdemo #fieldservicemanagement #fsmdispatcher ServiceNow product documentation https://www.servicenow.com/docs/bundle/xanadu-field-service-management/page/product/field-service-management/task/push-task-fsm-mktplc.html ServiceNow Training and Certification: http://www.servicenow.com/services/tr. ServiceNow Community: https://community.servicenow.com/comm. ServiceNow TechBytes Podcast: https://www.servicenow.com/community/. For general" [YouTube Link](https://youtube.com/watch?v=7_6MjlWgqyA) 2024-10-09T18:53Z 58.3K followers, [---] engagements "App Engine Studio Adding security in App Engine Studio UI Builder and Catalog Builder Demonstrates how to add security to an app created in App Engine Studio and to experiences created in UI Builder. This video covers: 00:00 Intro Overview of security in App Engine Studio and UI Builder Editing and adding roles in App Engine Studio Adding audiences to pages in UI Builder Adding page conditions in UI Builder Controlling access to catalog items in Catalog Builder Testing your app This video was recorded in the Quebec release. Role required: sn_app_eng_studio.user (must be a member of App Engine" [YouTube Link](https://youtube.com/watch?v=7qdHbzVcmoI) 2022-05-19T17:45Z 58.5K followers, 12.5K engagements "UI Builder Layout and stage improvements Describes layout and stage improvements in UI Builder and demonstrates using them on a page. This video covers: 00:00 Intro 00:17 Toolbox enhancements 01:00 Column layouts 02:03 Configuration improvements 02:54 On-stage navigation #servicenow #servicenowdemo #uibuilder #uibuilderpagelayout #uibuilderstage Role required: ui_builder_admin This video was recorded in the Vancouver release. For more information on UI Builder components see: ServiceNow product documentation: Column layout:" [YouTube Link](https://youtube.com/watch?v=7vlZu1c3ktI) 2023-10-18T02:39Z 53.7K followers, [---] engagements "Engagement Messenger Overview Provides an overview Engagement Messenger. This video covers: 00:00 Intro #servicenow #servicenowdemo #engagementmessenger This video was recorded in the San Diego release. For more information on Engagement Messenger see: ServiceNow product documentation: Engagement Messenger for Customer Service Management (CSM): https://www.servicenow.com/docs/bundle/sandiego-customer-service-management/page/product/customer-service-management/concept/engagement-center.html Features of Engagement Messenger:" [YouTube Link](https://youtube.com/watch?v=7zdfPOpAQVw) 2022-11-17T21:48Z 57.3K followers, [----] engagements "Share a Platform Analytics dashboard Learn how to share a Platform Analytics dashboard in ServiceNow by granting access managing permissions and sharing links efficiently. For more information see: ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/dashboards/task/share-db-in-ac.html/ ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Now Insights Podcast:" [YouTube Link](https://youtube.com/watch?v=81m86SUdCX8) 2025-03-24T15:11Z 58.2K followers, [---] engagements "Text Adjust browser extension The Text Adjust browser extension adjusts font types as well as word letter line and paragraph spacing on any website including your ServiceNow Platform instance. Chapters: 00:31 Install and activate the Text Adjust browser extension 01:08 Text Adjust demo #servicenow #servicenowdemo #accessibility #neurodiversity Role required: None This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Product accessibility:" [YouTube Link](https://youtube.com/watch?v=86X-J-8ok7I) 2025-08-12T16:47Z 58.6K followers, [---] engagements "Create a custom healthcare case type Create a custom healthcare case type for EMR Help. Set your scope to Healthcare and Life Sciences Service Management Core. #HCLS #servicenow #servicenowdemo This video was recorded in the Washington DC release. ServiceNow product documentation: Add custom columns for tasks in a CWM Board: https://www.servicenow.com//bundle/washingtondc-it-business-management/page/product/collab-work-mgmt/task/add-custom-columns-for-tasks-in-board.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow" [YouTube Link](https://youtube.com/watch?v=8BENZaJDXKM) 2024-10-09T18:53Z 57.8K followers, [---] engagements "Order a product with quick checkout on Shopping Hub Order a product or service that you want to purchase from the product catalog available on Shopping Hub Home. Role required: sn_shop.shopper ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-source-to-pay-operations/page/product/sourcing-procurement-operations/task/order-a-product.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast:" [YouTube Link](https://youtube.com/watch?v=8Fi7JzvWnh4) 2025-10-14T12:30Z 59.2K followers, [--] engagements "Configure the chat summarization skill Learn how to configure the chat summarization skill on Customer Service Management. #servicenow #servicenowdemo #servicenowtutorial #csm #nowassist For more information see: ServiceNow product documentation: https://docs-preview.corp.service-now.com/bundle/yokohama-customer-service-management/page/product/customer-service-management/task/configure-chat-summarization-in-now-assist_0.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community" [YouTube Link](https://youtube.com/watch?v=8LU2GCyjQ8E) 2025-07-21T16:02Z 58.5K followers, [--] engagements "Account Lifecycle Events Overview Learn about the benefits of Account Lifecycle Events for technology industry providers and see a demo showing customer success managers how to manage customer engagements. The Account Lifecycle Events application automates workflows throughout the customer success journey including onboarding engagement adoption monitoring and expansion. Learn how to use a configurable workspace to manage her engagements review her success portfolio and address risks. Leverages generative AI for summaries and risk assessments focusing on proactive risk management and" [YouTube Link](https://youtube.com/watch?v=8dTATckKRtk) 2025-03-18T15:42Z 58.8K followers, [---] engagements "Assign agents to a work order task in Dispatcher Workspace Learn how to quickly suggest the best agents for a work order task. Use the Assignment assistance feature and efficiently assign tasks to the most suitable agents" [YouTube Link](https://youtube.com/watch?v=910lutqIkEQ) 2024-12-21T01:51Z 56.7K followers, [---] engagements "Journey designer Getting started Demonstrates how to get started with Journey designer. This video covers: 00:00 Intro 00:49 Lifecycle events 01:22 Journey accelerator 02:00 Create journey and define permissions 02:36 Deliver journey to employees #servicenow #servicenowdemo #journeydesigner #lifecycleevents #journeyaccelerator Role required: sn_jny_admin or admin as noted in video. This video was recorded in the Utah release. For more information on Journey designer see: ServiceNow product documentation: Journey designer: https://www.servicenow.com/docs/bundle/ut." [YouTube Link](https://youtube.com/watch?v=9UVXBQ9KIcw) 2023-05-24T16:32Z 59.1K followers, [----] engagements "Product Documentation Generative AI updates ServiceNow's official product documentation docs.servicenow.com now includes generative AI features. These new additions allow for quick understanding of ServiceNow products and features through AI search and code block summarization for API topics. Users can copy code snippets and generate brief overviews of topic pages. The platform uses generative AI to improve user experience and encourages feedback. #servicenow #servicenowdemo #servicenowdocs This video covers: 00:00 Intro 00:09 AI-generated search results 00:36 Codeblock summarization 00:54" [YouTube Link](https://youtube.com/watch?v=A1U1cuENEnY) 2024-09-16T22:10Z 56.2K followers, [---] engagements "Agentic fitness Compare process automation solutions In this video well help you decide when to use scripted flows Virtual Agent topics AI agents or agentic workflows for your automated processes. Well weigh each options benefits and challenges and provide examples for more context. Chapters: 00:28 Scripted flows 01:34 Virtual Agent topics 03:07 AI agents 03:57 Agentic workflows #servicenow #servicenowdemo #agenticfitness #scriptedflow #virtualagenttopic #aiagent #agenticworkflow This video applies beginning with the Xanadu release. For more information see: ServiceNow product documentation:" [YouTube Link](https://youtube.com/watch?v=A6clPdbph1Y) 2025-07-03T05:50Z 58.3K followers, [---] engagements "Dispatcher Workspace Configuring user groups Dispatch groups must be added to a dispatchers user record so they can see members of the user group. This also allows the dispatcher to see the assignment groups that are part of that user group inDispatcher Workspace. Role required: admin #servicenow #servicenowdemo #fieldservicemanagement #dispatcherworkspace This video was recorded in the Yokohama release. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-field-service-management/page/product/field-service-management/task/configure-dispatcher-user.html ServiceNow" [YouTube Link](https://youtube.com/watch?v=AX_GDL-GS8s) 2025-08-12T16:48Z 58.6K followers, [--] engagements "Continuous Authorization Monitoring Overview Shows how ServiceNow Continuous Authorization and Monitoring application (CAM) automates Risk Management Framework (RMF) for faster ATO (Authority to Operate) Chapters: 00:00 Intro 00:10 Risk Management Framework 00:20 Continuous Authorization and Monitoring application (CAM) 01:16 Prepare 01:32 Categorize 01:50 Select 02:23 Implement 02:40 Assess 02:55 Authorize 03:05 Monitor #servicenow #servicenowdemo #ATO #CAM #riskmanagementframework Role required: This video was recorded in the Xanadu release. For more information on Continuous Authorization" [YouTube Link](https://youtube.com/watch?v=AkFBMn4LwL8) 2024-10-03T20:45Z 58K followers, [---] engagements "Creating participants and inserting signatures in HTML document template HRSD Define actions and the order of actions for participants. The type of action and order are considered while initiating document tasks. Role required: sn_hr_core.admin ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-resources/task/create-participants-html.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow" [YouTube Link](https://youtube.com/watch?v=BKCFZBuV95I) 2025-10-16T11:56Z 59.2K followers, [--] engagements "Employee Service Management Employee Center Pro Overview Employee Center Pro delivers a modern multi-department destination site that drives engagement and productivity. Employee Center Pro creates a unified experience that improvesemployee productivity by reducing the time spent looking for services updates and information. Chapters: 00:20 Employee Communications 00:48 Company Events 01:13 Approvals Hub & Manager Hub 01:45 Microsites & Dynamic Topic Pages 02:01 Content Governance 02:24 Appointment booking 02:38 Integrated Experience & Service Feedback Role required: This video was recorded" [YouTube Link](https://youtube.com/watch?v=BuW3OIBFS4s) 2025-07-24T08:47Z 58.5K followers, [---] engagements "Complete sourcing checkout on Shoppping Hub As a shopper you can request pricing or more information about a product or service in the Shopping Hub catalog that doesnt have contractual pricing. Role required: sn_shop.shopper ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-source-to-pay-operations/page/product/sourcing-procurement-operations/task/complete-sourcing-checkout.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow" [YouTube Link](https://youtube.com/watch?v=CRjqv37Uksw) 2025-10-14T12:20Z 59.2K followers, [--] engagements "Certify an Account with Cloud Account Management Navigate and complete the account certification process in Cloud Account Management. This video was recorded in the Zurich release. For more information about (topic) see: https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/cloud-workspace/task/certify-account.html ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/cloud-workspace/task/certify-account.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=CetSwXK3fPE) 2025-06-20T16:44Z 58.2K followers, [--] engagements "UI Builder Create a column layout Shows how to create a column layout in UI Builder to add structure and organize components on an experience page. #uibuilder #columnlayout #servicenow #servicenowdemo For more information see: ServiceNow Product documentation Create a column layout https://docs.servicenow.com/bundle/vancouver-application-development/page/administer/ui-builder/concept/column-layout.html" [YouTube Link](https://youtube.com/watch?v=Cs-HyJli-Jo) 2023-10-30T19:12Z 56.3K followers, [---] engagements "Workforce Optimization for Customer Service Manage and maintain the productivity of your workforce from a single application using Workforce Optimization for Customer Service. #servicenow #servicenowdemo #servicenowtutorial #workforceoptimization #customerservice Chapters: 00:00 Intro 01:02 Manager Workspace 01:45Channel Management 02:18 Schedule 03:19 Teams #servicenow #servicenowdemo #workforceoptimization # Role required: Workforce Optimization Manager (sn_wfo_csm.manager) This video was recorded in the Yokohama release. For more information see:" [YouTube Link](https://youtube.com/watch?v=DDLUrqxWwZ8) 2025-09-04T14:58Z 58.8K followers, [--] engagements "Surveys Getting started Shows how to design assign and review surveys. Chapters: 00:00 Intro 00:13 Design surveys 01:21 Assign surveys 02:06 Review surveys #servicenow #servicenowdemo #surveys #surveydesigner Roles required: survey_admin; survey_creator This video was recorded in the Vancouver release. For more information on surveys see: ServiceNow product documentation: Configure a survey in the survey designer: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/survey-administration/task/t_ConfigSurveyInSurveyDesgnr.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=DK0qFzDBCfg) 2024-01-03T21:24Z 56.3K followers, [----] engagements "Platform Analytics Visualization Designer: Overview Visualization Designer is a data visualization configuration tool that is available with the Platform Analytics experience. Chapters: 00:00 Intro 00:55 Select data source 01:28 Select visualization type #visualizationdesigner #visualizations #datasource #visualizationtypes #charts #servicenow #servicenowdemo Role required: itil report_user or viz_creator This video was recorded in the Yokohoma release. For more information see: ServiceNow product documentation: Data Visualizations in Platform Analytics:" [YouTube Link](https://youtube.com/watch?v=DLCouLXIveQ) 2025-02-14T14:34Z 57.4K followers, [---] engagements "Workforce Optimization for Customer Service Monitor work in Channel Management Provides an overview of monitoring work in the Channel Management module in Workforce Optimization for Customer Service Management. #servicenow #servicenowdemo #workforceoptimization #customerservicemanagement This video was recorded in the Utah release. Role required: sn_csm_wfo_workspa.manager For more information on Channel Management see: ServiceNow product documentation: Channel Management in Workforce Optimization for Customer Service:" [YouTube Link](https://youtube.com/watch?v=Dl19UOXq_dU) 2023-02-17T20:17Z 59.1K followers, [----] engagements "NLU Workbench for IAR Getting started How to use NLU Workbench to create an NLU model for Issue Auto Resolution. For best video quality increase your player resolution to 1080p. This video covers: 00:00 Intro 01:09 Feedback 01:41 Analyze 02:34 Publish #servicenow #servicenowdemo #NLUWorkbench Role required: nlu_admin This video was recorded in the Vancouver release. For more information see: ServiceNow product documentation: Natural language understanding:" [YouTube Link](https://youtube.com/watch?v=DoFLfzgrGRg) 2023-09-08T16:03Z 56.3K followers, [---] engagements "Flow Generation Create a flow with Now Assist Generative AI enables users to create flows from text directions in Workflow Studio. Users begin by selecting a new flow and assigning a name and application scope. They detail the flow trigger data actions and logic for optimal results. A flow preview visualizes the components and users can update directions if needed. Once satisfied they save and edit the flow outline with operations tracked under their subscription. #servicenow #servicenowdemo #NowAssist #createaflow Role required:admin flow_designer or a delegated developer permission" [YouTube Link](https://youtube.com/watch?v=DsOcND1AHCA) 2024-12-19T18:21Z 59K followers, [---] engagements "Design and assign overview This video outlines the process for designing and assigning network services using the ServiceNow Telecommunications Network Inventory application. Chapters: 00:00 Intro 00:15 Design and Assign use case 01:22 Create model states 01:49 Set model states definitions 02:10 Create record producer 02:43 Create subflow 03:37 Create request definition 03:50 Create and configure playbook 05:08 Add playbook to Design & Assign home page #servicenow #servicenowdemo #workflowdesigner #DesignAnd Assign #DesignNetworkService #documentintelligence Role required: This video was" [YouTube Link](https://youtube.com/watch?v=E6ACBQ_ctCc) 2025-08-08T20:24Z 58.6K followers, [--] engagements "Building Trust in AI with ServiceNow's Now Assist Guardian In this episode of TechBytes AI Governance Product Manager at ServiceNow Louis Philip Morin discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language prompt injections and hallucinations in AI emphasizing the importance of user control transparency and the ethical considerations in handling AI-generated" [YouTube Link](https://youtube.com/watch?v=E8LSrVBsikg) 2024-11-20T08:00Z 56.7K followers, [---] engagements "Collaborative Work Management Overview Collaborative Work Management Overview Chapters: 00:40 My Work 01:25 Task Boards 01:30 Sharing a space 01:43 Custom item types 02:08 Custom columns 02:50 Automations 03:14 Board visualizations 03:48 Docs 04:24 SPW integration #servicenow #servicenowdemo # Role required: Admin This video was recorded in the Xanadu release. For more information see: ServiceNow product documentation: Collaborative Work Management: https://staging-docs-servicenow.zoominsoftware.io/bundle/xanadu-it-business-management/page/product/collab-work-mgmt/concept/cwm-landing.html" [YouTube Link](https://youtube.com/watch?v=EEdbdw2XXcw) 2025-02-04T06:35Z 57.4K followers, [---] engagements "Creator Studio Create an app in Creator Studio Get started creating an app by specifying basic info for the app that you're building inCreator Studio #creatorstudio #servicenow #servicenowdemo For more information see: ServiceNow product documentation: Building apps in App Engine Studio: https://docs.servicenow.com/bundle/washingtondc-application-development/page/build/app-engine-studio/concept/aes-app-creation.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community" [YouTube Link](https://youtube.com/watch?v=FEVrxiUlWLA) 2025-10-03T07:00Z 59.1K followers, [--] engagements "Installation of the Agent Client Collector Windows Learn how to install the Agent Client Collector for DEX on Windows using a one-line installer and configure it for optimal performance. Learn how to share a data visualization in the Visualization Designer manage access permissions and allow recipients to share with others in ServiceNow. For more information see: ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/digital-end-user-experience/task/install-acc-win-one-line-installer.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=FMZClcv3ffc) 2025-03-24T15:11Z 57.4K followers, [--] engagements "Field Service Management Configuring action-based location tracking Update action-based location tracking for more accurate tracking of an agents location. That way you can make scheduling adjustments on the fly if you see their location is farther away than anticipated. #servicenow #servicenowdemo #FSM #fieldservicecontractor #viewworkorder #manageworkorder Role required: admin For more information on the Field Service Contractor app see: ServiceNow product documentation:" [YouTube Link](https://youtube.com/watch?v=FYmNRXv50z0) 2024-12-10T02:19Z 57.4K followers, [---] engagements "Clone Admin Console Getting Started Explore the Clone Admin Console a powerful tool for streamlining data cloning between instances. It offers a clear view of all submitted clones and their statuses with easy management of Clone instances and customizable Clone profiles for consistent outcomes. Chapters: 00:00 Intro to Clone Admin Console 00:40 Home page 00:50 Configurations 02:15 Definitions #servicenow #servicenowdemo #gettingstartedwithcloneadminconsole Role required: Admin (on the target instance) Admin or Clone Admin (on the source instance) This video was recorded in the Washington" [YouTube Link](https://youtube.com/watch?v=FoGkPoTNJ-Q) 2024-09-06T16:37Z 58K followers, [----] engagements "Source-to-Pay Create a procurement task As a procurement specialist create a procurement task for the shopper or employer from the contextual panel of a procurement object details page inSource-to-Pay Workspace to address your procurement-related business needs. Role required: sn_shop.procurement_specialist This video was recorded in the Xanadu release. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/xanadu-source-to-pay-operations/page/product/sourcing-procurement-operations/task/create-procurement-task.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=G-wdy3gbfF0) 2025-01-23T17:16Z 58.2K followers, [---] engagements "Status reporting in Project Workspace In this video we look at the status report feature in Project Workspace where project managers can create custom report templates add dynamic tokens for capturing specific data and then generate status reports from these templates to update stakeholders. Chapters: 00:27 Create a custom template 01:29 Add dynamic tokens to a template 02:21 Create a status report 02:44 Verify that dynamic tokens are replaced with specific values This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Project Workspace:" [YouTube Link](https://youtube.com/watch?v=GRgxHHQBUDU) 2025-06-16T16:42Z 58.2K followers, [---] engagements "App creation tutorial Build a decision table This video provides a tutorial on creating a decision table for an app that routes travel requests based on employee locations. #servicenow #servicenowdemo #appenginestudio For more information see: ServiceNow product documentation: Exact title: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For" [YouTube Link](https://youtube.com/watch?v=GrLbxLTxlfc) 2025-08-08T20:27Z 58.6K followers, [---] engagements "Platform Analytics Getting started with data visualizations Chapters: 00:00 Intro 00:14 Data visualizations 01:14 Create visualizations 02:37 Add visualizations to a dashboard 02:47 Edit visualizations 03:18 Share export and schedule visualizations #servicenow #servicenowdemo # Role required: admin viz_admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Using reporting: https://www.servicenow.com/docs/bundle/xanadu-now-intelligence/page/use/reporting/concept/c_GenerateReports.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=Gx76917_Chk) 2025-10-13T14:47Z 59.2K followers, [---] engagements "Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack In this episode we dive deep into the world of medical referral management with insights from Drew Koerner Healthcare CTO at ServiceNow and Elevsis Delgadio SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage improve hospital revenue and enhance patient care through the power of automation and AI. Learn about the evolution of healthcare technology solutions the role of ServiceNow in streamlining workflows and how KeenStack" [YouTube Link](https://youtube.com/watch?v=H5Q-vEOuC7c) 2025-10-08T16:42Z 59.1K followers, [--] engagements "Software Asset Management Microsoft Publisher Pack Provides an overview of the Microsoft Publisher Pack for Software Asset Management This video applies to UI16 the latest version of the user interface in the Quebec release. It may apply to future releases as well. UI16 is the default user interface for new instances starting with the Geneva release. To get UI16 on upgraded instances the UI16 plugin must be activated. Role required: admin SAM admin For best video quality increase your player resolution to 1080p. For more information on Microsoft Publisher Pack see: ServiceNow product" [YouTube Link](https://youtube.com/watch?v=HJQlwy_MTMY) 2021-12-28T16:38Z 53.9K followers, [----] engagements "Now Support Get help now from your Now Support Administrator Your companys Now Support Administrator should be your first point of contact when you have questions or need help with ServiceNow. Here youll learn what tasks they can do and how to find them. Chapters: 00:00 Intro 00:12 Who are Now Support Administrators 00:43 Tasks performed by Now Support Administrators 01:22 How to find your Now Support Administrators #servicenow #servicenowdemo #gethelpwithservicenow #customeradmin #nowsupportadmin For more information see: ServiceNow product documentation: https://www.servicenow.com/docs/ KB" [YouTube Link](https://youtube.com/watch?v=HJbvr-i1Joo) 2025-02-12T19:34Z 57.1K followers, [--] engagements "Email notifications dashboard Overview This video provides an overview of using the Email notifications dashboard to review key metrics and proactively manage email notifications in an instance. #servicenow #servicenowdemo #emailnotifications Role required: Admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Email notifications dashboard: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification/concept/email-notifications-dashboard.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=HWSEHIRWM_k) 2025-08-08T20:33Z 58.6K followers, [--] engagements "Workplace Reservation Management Create neighborhood reservations Create and search for reservable spaces in the context of a neighborhood. Role required: sn_wsd_core.workplace_user This video was recorded in the Yokohama release. ServiceNow product documentation: Service Model Foundation overview: https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/wsd-reservation-management/task/create-neighborhood-reservations.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community:" [YouTube Link](https://youtube.com/watch?v=HamB7IFPktE) 2025-08-11T21:42Z 58.6K followers, [--] engagements "Digital Portfolio Management Overview Overview of Digital Portfolio Management Relationship Map capabilities and portfolios. This video was recorded in the Tokyo release. Role required: For general users DPM manager: sn_dpm.dpm_manager For DPM administrators DPM admin: sn_dpm.dpm_admin This video covers: 00:04 What is DPM and what can it do for me 01:27 Relationship Map Capability 02:05 Portfolios #Digitalportfoliomanagement #DPM #servicenowdpm #dpmportfolio #dpmoverview #spm #serviceportfoliomanagement #relationshipmaps #servicenow #relationshipmapsdpm #planbuildrun #keyperformanceindicators" [YouTube Link](https://youtube.com/watch?v=HbFPJayEfa8) 2022-12-09T22:39Z 56.3K followers, [----] engagements "Manually Trigger Flows or Subflows in Oracle EBS(Inbound) This guide will walk you through the steps to manually trigger flows or subflows in Oracle EBS specifically focusing on an example of an inbound flow. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-source-to-pay-operations/page/product/accounts-payable-operations/task/configure-extract-values-flow.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast:" [YouTube Link](https://youtube.com/watch?v=Hd5pS-nQAIw) 2025-07-25T09:44Z 58.5K followers, [---] engagements "Manage risk and resilience overview Learn how risk teams vendor managers front-line employees can work together to build resilience sharing data across a common platform" [YouTube Link](https://youtube.com/watch?v=HmsLodILzRE) 2024-10-09T18:50Z 56.1K followers, [--] engagements "Document Management Overview This video provides an overview of the Document Management System (DMS) capabilities in ServiceNow highlighting its features and functionalities. Chapters: 00:00 Intro 00:42 Security and access 01:05 Linking to a parent record 01:26 Versions 01:37 Review and approval 02:25 External content system integration 03:17 Data redaction 03:41 Digital signature for PDF documents 04:02 Document attachments in an activity stream #servicenow #servicenowdemo #documentmanagement Role required: admin or platform_document_management_admin This video was recorded in the Xanadu" [YouTube Link](https://youtube.com/watch?v=HsS6S4NozFs) 2025-05-28T15:10Z 58.3K followers, [---] engagements "Resetting Multi-Factor Authentication for a User Administrators can reset MFA for users who deleted the app lost access to the device or have no alternative MFA associated with their device. Before you begin Role required: admin #servicenow #servicenowdemo #multifactorauthentication Role required: Admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/authentication/task/reset-multi-factor-authentication.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=I04vutskWxE) 2025-09-16T21:47Z 58.9K followers, [---] engagements "The Humanities and Technology - a Now Insights Podcast In this thought-provoking conversation Roberto Bacci Ryan Dux and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI making it more human-friendly trustworthy and responsible. Our guests share their insights on the skills required to transition from the humanities to technology emphasizing the need for flexibility adaptability and a" [YouTube Link](https://youtube.com/watch?v=IF-4Yz_71fA) 2025-01-29T08:00Z 56.9K followers, [---] engagements "Use conversational search for technician support Use natural language processing to receive information from the knowledge base" [YouTube Link](https://youtube.com/watch?v=IN6AkpuGBtU) 2025-07-16T13:12Z 58.4K followers, [---] engagements "Enable keyboard focus on truncated text to access tooltips ServiceNow offers features that improve accessibility for keyboard-only users by allowing access to truncated text. While tooltips are visible to mouse users keyboard users can enable preferences to view these tooltips. This enhancement includes additional tab stops for easier navigation. Users can find more information in the product documentation or the ServiceNow community. #servicenow #servicenowdemo #videospecifictag #videospecifictag This video was recorded in the Washington DC release. For more information about accessibility" [YouTube Link](https://youtube.com/watch?v=IStHba7fr5M) 2024-10-08T16:28Z 58.2K followers, [---] engagements "Sourcing and Procurement Operations Shop and fulfill orders With Sourcing and Procurement Operations (SPO) on the Now platform you can provide your employees with a streamlined way to shop and fulfill orders. Shoppers find goods and services in Shopping Hub via a simple search in Virtual Agent. And procurement teams approve requests and manage their entire workload from the Source-to-Pay Workspace. In this video well see a demo of Virtual Agent Shopping Hub and Source-to-Pay Workspace from the perspective of shoppers and fulfillers. Chapters: 00:23 Shop for goods and services 01:43 Fulfill" [YouTube Link](https://youtube.com/watch?v=IttRhOjhY10) 2025-04-09T12:49Z 58.2K followers, [---] engagements "Create a pipeline project manually in the Source to Pay Workspace Create a pipeline project manually to record project details that arent automatically generated through an intake request. Role required: sn_shop.procurement_specialist or admin ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/create-pipeline-manually.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community" [YouTube Link](https://youtube.com/watch?v=IzG6AEB3zp4) 2025-10-14T12:04Z 59.2K followers, [--] engagements "Source-to-pay Create a subflow in Workflow Studio Subflows are designed to handle invoice conditions and exceptions effectively. Users input names and descriptions select applications and configure inputs and outputs. Flow variables are established and actions are chosen for record lookups. Conditions are checked for business owners and legal entities and exceptions are defined for invoices. The subflow is then published with additional resources available for further learning. #servicenow #servicenowdemo #workflowstudio #flowdesigner This video was recorded in the Xanadu release. For more" [YouTube Link](https://youtube.com/watch?v=J5q96JjOzWU) 2025-02-05T19:00Z 57K followers, [---] engagements "Email diagnostics Monitor email performance and troubleshoot issues with the Email Diagnostics dashboard your hub for delivery metrics and error insights. Chapters: 00:20 Analytics 03:12 Error log 04:03 Connection status #servicenow #servicenowdemo # Role required: Admin This video was recorded in the Xanadu release. For more information see: https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/notification/concept/email-diagnostics-dashboard.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html" [YouTube Link](https://youtube.com/watch?v=JBj-9aUVsSg) 2025-09-30T21:52Z 59.1K followers, [---] engagements "Schedule Optimization Configure on demand optimization Enable dispatchers to respond to unexpected changes by configuring on demand intraday optimization giving them the ability to runSchedule Optimizationad hoc directly fromDispatcher Workspace. Role required: wm_admin #servicenow #servicenowdemo #fieldservicemanagement #scheduleopitmization This video was recorded in the Xanadu release. For more information about Schedule Optimization policies see: ServiceNow product documentation: Configure intraday optimization" [YouTube Link](https://youtube.com/watch?v=JgL1VwHsdQc) 2025-01-16T19:36Z 56.9K followers, [---] engagements "Status reporting in Project Workspace In this video we look at the status report feature in Project Workspace where project managers can create custom report templates add dynamic tokens for capturing specific data and then generate status reports from these templates to update stakeholders. Chapters: 00:27 Create a custom template 01:29 Add dynamic tokens to a template 02:21 Create a status report 02:44 Verify that dynamic tokens are replaced with specific values This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Project Workspace:" [YouTube Link](https://youtube.com/watch?v=Jokh6TvnmL4) 2025-07-17T22:46Z 58.4K followers, [--] engagements "Understanding Agentic AI with Rita Castillo Understanding Agentic AI with Rita Castillo In this episode of the podcast we dive into the fascinating world of Agentic AI with Rita Castillo VP Design AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines elevating automation and tackling intricate challenges. Rita deconstructs the shift from deterministic workflows to agentic systems which can independently manage tasks while upholding ethical and security standards. We uncover the capabilities of Now Assist the orchestrator and specialized AI" [YouTube Link](https://youtube.com/watch?v=JyFdcQChYLs) 2025-07-23T07:00Z 58.5K followers, [---] engagements "DevOps Config Capture configuration data How config data snapshots captured by ServiceNow DevOps Config can help you identify issues caused by infrastructure changes. This video covers: 00:00 Intro #servicenow #servicenowdemo #servicenowdevops Role required: none For more information see: ServiceNow product documentation: https://docs.servicenow.com/bundle/utah-devops/page/product/devops-config/concept/devops-config-using.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome" [YouTube Link](https://youtube.com/watch?v=KJtKuyebxCM) 2023-06-20T18:00Z 56.3K followers, [---] engagements "Enterprise Architecture Workspace Enterprise Modeling and Visualization TheEnterprise Modeling and Visualizationfunctionality inEA Workspacehelps you with diagramming and modeling capabilities. It enables you to model the future state of your IT and its relationship to the business landscape. You can use the Enterprise Modeling and Visualization functionality in EA Workspace to create diagrams for your application hierarchy and associate them with architectural artifacts. These diagrams enable decision-makers to make informed decisions. Chapters: 00:00 Intro 00:14 Diagrams page 03:04 Create a" [YouTube Link](https://youtube.com/watch?v=KV9qe_U-A58) 2025-08-12T16:48Z 58.6K followers, [---] engagements "How to use the WriteText component Learn how to use the WriteText Component in RPA Desktop Design Studio to write data to a text document as part of your automation workflow. #servicenow #servicenowdemo #servicenowrpa For more information see: ServiceNow product documentation: https://docs-preview.corp.service-now.com/bundle/yokohama-integrate-applications/page/product/rpa-studio/task/use-file-writetext.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow" [YouTube Link](https://youtube.com/watch?v=Kpcuz6ATDqY) 2025-05-14T16:20Z 57.8K followers, [--] engagements "Strategic Portfolio Management Overview Strategic portfolio management apps help organizations align initiatives with business goals. The SPM Suite includes tools for strategy creation work planning and execution. It features a Planning Goals dashboard for visual goal tracking custom scoring frameworks for prioritization and roadmaps for visualizing timelines. Financial management tools assist in cost management while enterprise agile planning supports organization-wide collaboration. The suite integrates with ServiceNow and third-party tools for enhanced efficiency. This video covers: 00:00" [YouTube Link](https://youtube.com/watch?v=KxFSOlaG28s) 2024-10-08T16:27Z 58.4K followers, 10.8K engagements "Threat Intelligence Security Center Overview Overview of the Threat Intelligence Security Center (TISC) highlighting its key features and functionalities that help security teams identify analyze and respond to potential threats. Chapters: 00:00 Intro 00:34 TISC Home 00:45 Threat Intel Library module 01:44 Threat Analyst Workbench module 02:11 Integrations module 02:27 Administration module #servicenow #servicenowdemo #threatintelligence This video was recorded in the Xanadu release. For more information on threat intelligence see: ServiceNow product documentation: Explore Threat Intelligence" [YouTube Link](https://youtube.com/watch?v=LCk4rQXSPCI) 2024-10-16T19:38Z 57.4K followers, [---] engagements "Table Builder Creating a custom order form Shows you how to build a custom order form in Table Builder. Role required: admin or users with specific permissions This video covers: 00:00 Intro 00:29 Creating a new form view 00:53 Adding fields to the form 01:11 Configuring a default value for a field 01:51 Make fields read only or mandatory 02:11 Making related fields read only with UI policies 03:07 Adding sections to the form 03:14 Filtering field options with a reference qualifier 03:26 Merging sections in a form 03:50 Adding choices to a field 04:10 Controlling menu options with a dependent" [YouTube Link](https://youtube.com/watch?v=LU5Ssi5iDQY) 2022-05-13T15:59Z 56.3K followers, [----] engagements "ESG Management Create an automated metric definition How to create an automated metric definition using the ESG Management application to streamline the collection of metrics from multiple entities. This video covers: 00:00 Intro 00:11 Example metric definition 01:08 Data collection 02:51 Metric properties 03:35 Associate with entities #esgmanagement #servicenow #servicenowdemo Role required: esg_metrics_manager or esg_program_manager This video was recorded in the Vancouver release. For more information see: ServiceNow product documentation: Environmental Social and Governance Management" [YouTube Link](https://youtube.com/watch?v=LqF2TCK9zSI) 2023-10-04T16:00Z 57.9K followers, [----] engagements "Source to Pay Copy and configure invoice processing Copy and configure the Invoice processing case for Invoice email flow and add a trigger condition to specify when to create an invoice processing case. Role required: admin ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-source-to-pay-operations/page/product/accounts-payable-operations/task/copy-invoice-email-di-flow.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow" [YouTube Link](https://youtube.com/watch?v=MFv6o5iZtdc) 2025-06-12T23:42Z 58.1K followers, [--] engagements "Customer Service Management Add and configure the Portal Banner widget Add a Portal Banner widget to your portal and modify its appearance and behavior. You can use the Portal Banner widget to display announcements new product or feature highlights and important information on the portal page. Role required: sp_admin or admin ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-service-management/task/config-portal-banner-widget-inst-opt.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=MtZz5vVtGtU) 2025-09-10T07:00Z 58.9K followers, [--] engagements "Now Assist for Strategic Portfolio Management Generate stories from EPICs Now Assist for Strategic Portfolio Management helps Product Managers and leads efficiently generate stories from EPICs within the Strategic planning workspace in Enterprise Agile Planning. See how Now Assist jumpstarts your work on an Epic by generating stories and how admins configure the Story generation skill. 00:21 Generating a story from an EPIC with Now Assist 02:00 Configuring the Story generation skill #servicenow #servicenowdemo #nowassist #storygenerationfromepics Roles required: sn_apw_advanced.eap_user or" [YouTube Link](https://youtube.com/watch?v=MwiLNfi_WxA) 2025-03-11T21:15Z 57.4K followers, [---] engagements "DEX Score Overview Overview of DEX Score's features for tracking digital experience on a dashboard including customizing metrics and surveys to gain insights into employee digital experience for proactive improvements. Chapters: 00:19 Use the DEX dashboard 01:00 Customize metric definitions 01:10 Qualitative metric score mapping 01:19 Configure surveys #servicenow #servicenowdemo #DigitalExperienceScore This video was recorded in the Zurich release. For more information see: ServiceNow product documentation: Digital Experience Score:" [YouTube Link](https://youtube.com/watch?v=N5Z4qrMh3D8) 2025-08-01T07:00Z 58.6K followers, [--] engagements "Digital accessibility Voice input for Now Assist Voice input allows users to bypass keyboards improving efficiency and accuracy on the ServiceNow platform. Users can initiate tasks and retrieve information using voice commands. Administrators must enable voice input settings and users can customize preferences. Demonstrations illustrate how to open incidents and access analysis panels. Voice input summarizes incidents and generates concise work notes and resolution notes enhancing the experience for all users including those with accessibility needs. #servicenow #servicenowdemo #voice" [YouTube Link](https://youtube.com/watch?v=NMqUC2_KCzQ) 2025-03-13T15:19Z 57.3K followers, [---] engagements "Contract Management Pro Link parent contract requests Link parent contracts during drafting and negotiation phases to establish a hierarchical relationship between the parent and child contracts. Before you begin Ensure that the contract request is in Draft Work in progress Awaiting review or Contract signed state. You must be either assigned to the contract request or a group manager or a collaborator. Ensure that the parent contract is a single contract type using own paper or third-party paper. Role required: sn_cm_core.contract_fulfiller This video was recorded in the Zurich release." [YouTube Link](https://youtube.com/watch?v=NVsJNlpDnFg) 2025-08-13T15:41Z 58.6K followers, [--] engagements "Getting started with Sidebar Provides an overview of the Sidebar messaging application in ServiceNow workspaces with an example from the Customer Service Management application. This video covers: 00:00 Intro 00:07 What is Sidebar 00:30 Sidebar use case one Agents discuss existing incident 01:57 Sidebar use case two Agents collaborate during live chat with end user 03:03 Sidebar configuration 03:17 Sidebar installation #servicenow #servicenowdemo #sidebar This video was recorded in the Tokyo release. Roles required: admin For more information on the new features of the Sidebar see: ServiceNow" [YouTube Link](https://youtube.com/watch?v=NkZDgMu36UI) 2023-03-20T20:20Z 58.1K followers, [----] engagements "Now Assist Admin console Set up and monitor Now Assist Demonstrates setting up skills and monitoring and analyzing usage for Now Assist via the Now Assist Admin console. Chapters: 00:00 Intro 00:40 Install plugins 01:58 Explore skills 02:12 Set up skills 03:53 Monitor and analyze usage #servicenow #servicenowdemo #NowAssist #genai Role required: admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Now Assist Admin console:" [YouTube Link](https://youtube.com/watch?v=Nytvguldb6E) 2025-07-18T17:16Z 58.4K followers, [--] engagements "Exploring AI Innovations - Insights from ServiceNow Researchers - Podcast Dive into the world of AI with special guests Perouz Taslakian and Orlando Marquez past winners of the NOW AI Conference. In this engaging episode they share their unique journeys into AI from Perouz's transition from theoretical computer science to AI in the industry to Orlando's early fascination with AI systems and his work on integrating AI into ServiceNow's Flow Designer. They discuss the importance of crafting presentations that resonate with a diverse audience balancing technical depth with practical value and" [YouTube Link](https://youtube.com/watch?v=O1DPIFxYzQM) 2025-06-17T17:29Z 58.1K followers, [---] engagements "Platform Analytics Migration Center Overview In this video we show you how to migrate your Core UI data including existing dashboards reports interactive filters and Performance Analytics widgets to the Platform Analytics experience using Platform Analytics Migration Center. Chapters: 00:00 Introduction 00:21 Enable Next Experience 00:33 Migration Center overview 00:48 Try migration with selected content 01:29 Exclude content from migration 01:53 Perform full migration 03:30 Activate migration #servicenow #servicenowdemo #platformanalyticsmigration Role required: admin. Users with other admin" [YouTube Link](https://youtube.com/watch?v=OA2mWEIEhuI) 2025-05-12T20:19Z 60.1K followers, [----] engagements "On-Call Scheduling Set up an on-call schedule Shows how to create an on-call schedule which is used by the ServiceNow On-Call Scheduling application to ensure that dedicated support team members are available to resolve issues as they arise. This video covers: Intro On-call schedule Roster Escalation steps Role required: rota_admin rota_manager Applies to the Next Experience UI the latest version of the user interface in the San Diego release. Next Experience UI is the default user interface for new instances starting with the San Diego release. To get the Next Experience UI on upgraded" [YouTube Link](https://youtube.com/watch?v=Ok62qnQJoKY) 2022-06-23T19:21Z 57.4K followers, 38.3K engagements "Getting started with Continuous Authentication ServiceNow's authentication validates the identity of a user who accesses an instance and then authorizes the user to features that match the user's role or job function. Chapters: 00:00 Introduction 00:34 Identity Providers 01:14 Continuous Authentication landing page 02:01 Create a new policy 02:44 Reauthenticate #servicenow #servicenowdemo Role required: ca_admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Exploring Continuous Authentication:" [YouTube Link](https://youtube.com/watch?v=OzYJtCFiPc8) 2025-04-16T15:04Z 58K followers, [---] engagements "Employee Service Management Employee Center Pro Overview Employee Center Pro delivers a modern multi-department destination site that drives engagement and productivity. Employee Center Pro creates a unified experience that improvesemployee productivity by reducing the time spent looking for services updates and information. Chapters: 00:20 Employee Communications 00:48 Company Events 01:13 Approvals Hub & Manager Hub 01:45 Microsites & Dynamic Topic Pages 02:01 Content Governance 02:24 Appointment booking 02:38 Integrated Experience & Service Feedback Role required: This video was recorded" [YouTube Link](https://youtube.com/watch?v=P9zue5YIdwM) 2025-08-20T12:11Z 58.7K followers, [---] engagements "Impact store app overview This video provides an overview of the Impact Store App which serves as a central hub for accelerating digital transformation on the Now Platform. Chapters: 00:00 Intro 00:22 Impact Store App home page 00:58 Impact Store App features #servicenow #servicenowdemo #impactstoreapplicaton #valuejourney #accelerators #initiatives #productadoption Role required: sn_impact_common.Impact User This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Impact Store Application:" [YouTube Link](https://youtube.com/watch?v=PMg6kZlRRBc) 2025-07-03T21:15Z 58.3K followers, [--] engagements "Welcome to Horizon - with Brian Zaik and AJ Siegel In this episode get introduced to ServiceNow's latest offering Horizon the source of truth for experience design at ServiceNow empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow who share their insights and experiences with this innovative design system. They discuss Horizon's role as a central resource for designing experiences on the ServiceNow AI platform making it easier for both seasoned designers and those new to the field. Brian elaborates on the" [YouTube Link](https://youtube.com/watch?v=POKCesxGAe0) 2025-08-05T19:54Z 58.6K followers, [--] engagements "Provision a Cloud Workspace account Learn how to provision a cloud account in Cloud Workspace. For more information see: ServiceNow product documentation: https://www.servicenow.com/docs/cshtopicname=provision-account.html&version=latest ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow visit:" [YouTube Link](https://youtube.com/watch?v=PSaz3udr5YQ) 2025-07-31T07:00Z 58.6K followers, [--] engagements "Set up the Microsoft Azure DevOps Boards spoke using personal access token Learn how to set up the Microsoft Azure DevOps Board Spoke using a personal access token. The process involves creating a token configuring the connection and filling in necessary fields. You'll also learn how to enable outbound connections locate the alias for Azure DevOps boards and finalize the configuration with your personal access token. The setup concludes with a fully configured and ready-to-use Spoke connection. #servicenow #servicenowdemo #integration Role required: admin This video was recorded in the" [YouTube Link](https://youtube.com/watch?v=QIP57hj0tlw) 2024-09-18T18:23Z 56.3K followers, [---] engagements "Getting started with the Field Service Management mobile experience Demonstrates getting started with the ServiceNow Agent mobile app to manage field service tasks. #servicenow #servicenowdemo #fieldservicemanagement #mobileexperience This video was recorded in the Utah release. Role required: wm_agent or wm_dispatcher 00:00 Intro 00:30 View tasks and schedule 00:48 Toggle task map and task list 01:04 Create part request 01:47 Accept or reject part requests from peer agents 02:04 Confirm part pickup 02:20 Start travel to job site and start work 02:59 View knowledge articles attached by" [YouTube Link](https://youtube.com/watch?v=QJACgw0AHuc) 2023-04-20T17:36Z 57.6K followers, [----] engagements "Cloud Encryption Rotating your Cloud Encryption keys Demonstrates how to rotate the encryption key use a custom key and showcase key rotation standards to auditors. This video covers: 00:00 Intro 00:20 Rotating your cloud encryption key 01:49 Supplying your own encryption key 03:11 Demonstrating to an auditor your key rotation standards #servicenow #servicenowdemo #cloudencryption This video was recorded in the Utah release. ServiceNow product documentation: Key management operations:" [YouTube Link](https://youtube.com/watch?v=Qk4kyo4xgiQ) 2023-05-12T17:58Z 57.1K followers, [---] engagements "User Experience Analytics Creating and using a funnel report This video shows how to create and use a funnel report in User Experience Analytics to analyze user completion rates for a specific task. This video covers: 00:00 Intro What is a funnel report Creating a funnel report Using a funnel report #servicenow #servicenowdemo #userexperienceanalytics This video was recorded in the Tokyo release. Role required: analytics_admin mobile_analytics_admin web_analytics_admin or portal_analytics_admin For more information on User Experience Analytics see: ServiceNow product documentation: User" [YouTube Link](https://youtube.com/watch?v=R7pgbrH3_ik) 2022-08-04T15:00Z 58.1K followers, [----] engagements "Workplace Reservation Management Create a workplace reservation near colleague Create reservations across multiple buildings campuses or sites. Create a reservation spanning multiple days. Search reserve and check in a workspace in a neighborhood. Add attendees or visitors to a reservation. Synchronize reservation details and resolve conflicts when scheduling recurrent events. Add service requests (room configurations catering and so on) to your reservation. Role required: sn_wsd_core.workplace_user This video was recorded in the Yokohama release. ServiceNow product documentation: Service" [YouTube Link](https://youtube.com/watch?v=R8h_mYo-ZWc) 2025-08-11T21:42Z 58.6K followers, [--] engagements "ERP Canvas Create a scheduled extraction Create a scheduled extraction in ERP Canvas by selecting the appropriate icon and naming it. Configure the ERP system by specifying the extraction table and setting the frequency such as hourly daily or weekly. Manage job failures by defining a maximum number of retries and a wait time before retrying. Save the extraction and ensure the system detects the necessary heartbeats. Role required: en_erp_integration.erp_user ServiceNow product documentation:" [YouTube Link](https://youtube.com/watch?v=R9Q7MYCbJLU) 2025-08-11T21:52Z 58.6K followers, [--] engagements "Conversational Interfaces Getting started Explains how to get started with Conversational Interfaces console. This video was recorded in the Tokyo release. For more information on Conversational Interfaces see: ServiceNow product documentation: Conversational Interfaces Home: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/conversational-interfaces/concept/ci-console.html Planning and configuring Conversational Interfaces: https://www.servicenow.com/docs/bundle/tokyo-servicenow-platform/page/administer/conversational-interfaces/concept/ci-configuring.html" [YouTube Link](https://youtube.com/watch?v=RDEC1bgGXQA) 2022-08-22T18:41Z 57.7K followers, [----] engagements "Digital Portfolio Management Overview Provides an overview of Digital Portfolio Management relationship maps capabilities and portfolios. Chapters: 00:00 Intro 00:14 What is DPM 01:13 Portfolios 02:55 Solutions 03:44 View relationship maps #digitalportfoliomanagement #DPM #servicenow #servicenowdemo Role required: For general users DPM manager: sn_dpm.dpm_manager For DPM administrators DPM admin: sn_dpm.dpm_admin This video was recorded in the Vancouver release. For more information on Digital Portfolio Management see: ServiceNow product documentation: Digital Portfolio Management:" [YouTube Link](https://youtube.com/watch?v=RDktyvcmwsc) 2023-12-08T06:11Z 59.1K followers, [----] engagements "Collaborative Work Management Board views Create customize and switch seamlessly between Board display preferences such as column display sorting and filtering based on the audience and purpose inCollaborative Work Management(CWM). With Board views you can save your preferred data views or create shared views to ensure a consistent experience across sessions and for the entire team. Saved preferences include column display column order sorting filters view mode display Kanban vertical lane selection. Chapters: 00:00 Intro 00:15 Board views 00:24 Customize board views 01:42 Shared views" [YouTube Link](https://youtube.com/watch?v=ROXiP5jInpg) 2024-12-05T19:45Z 56.6K followers, [---] engagements "Workflow Studio Time-based batch import Select the time-based batch import method if you want to import data for a specific date range. ServiceNow product documentation: https://www.servicenow.com/docs/ ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow visit: http://www.servicenow.com/" [YouTube Link](https://youtube.com/watch?v=Rfp3GDYp3no) 2025-08-12T16:45Z 58.6K followers, [--] engagements "Configure AI Search Assist Actions for external users Learn how to configure secure access settings for AI Search Assist Action in Scripted REST APIs to ensure proper authentication and user request handling. #servicenow #servicenowdemo #AISearch #RESTAPI #AccessControl This video was recorded in the Yokahama. For more information see: ServiceNow product documentation: Configure AI Search Assist Actions for authenticated external users in Business Portal:" [YouTube Link](https://youtube.com/watch?v=S4Rac90aLoI) 2025-07-18T12:07Z 58.4K followers, [---] engagements "Workplace Reservation Management Create a workplace reservation Create reservations across multiple buildings campuses or sites. Create a reservation spanning multiple days. Search reserve and check in a workspace in a neighborhood. Add attendees or visitors to a reservation. Synchronize reservation details and resolve conflicts when scheduling recurrent events. Add service requests (room configurations catering and so on) to your reservation. Role required: sn_wsd_core.workplace_user This video was recorded in the Yokohama release. ServiceNow product documentation: Service Model Foundation" [YouTube Link](https://youtube.com/watch?v=S9Obttr4gQk) 2025-08-11T21:42Z 58.6K followers, [--] engagements "Workflow Studio Create a decision table in a subflow Create a decision table structure while you author your flow inWorkflow Studio. Use data from the subflow to create inputs conditions and results for the decision table all in a convenient modal. Role required: admin decision_table_admin flow_designer or delegated developer permissions ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-build-workflows/page/administer/flow-designer/task/create-decision-table-subflow.html ServiceNow Training and Certification:" [YouTube Link](https://youtube.com/watch?v=SELXmSNDIvQ) 2025-08-12T16:45Z 58.6K followers, [---] engagements "Source to Pay Configure and define ERP Source Configuration ERP source configuration determines the ERP source to which your ERP system connects. Map the integration payload with the SAP ECC and SAP S4 HANA tables. Role required: sn_shop.procurement_administrator ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-source-to-pay-operations/page/product/source-to-pay-operations/task/define-erp-source-sap.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community:" [YouTube Link](https://youtube.com/watch?v=STeWtJfYme4) 2025-08-12T16:40Z 58.6K followers, [--] engagements "Verify EAP configuration for migration from SAFe In this video you'll learn how to ensure that the correct EAP configuration is active and aligned with your current SAFe setup. We'll also guide you through selecting the necessary work types for a smooth migration. #servicenow #servicenowdemos #EAPconfiguration #EAP #SAFe #SAFemigration #verifyEAP" [YouTube Link](https://youtube.com/watch?v=SYS3_EE5OdU) 2025-01-22T21:28Z 57.9K followers, [---] engagements "Supplier Lifecycle Management Learn how ServiceNow can help you manage the lifecycle of your suppliers including assessing the risk of doing business" [YouTube Link](https://youtube.com/watch?v=SjINowTrhc8) 2024-10-09T18:51Z 56.1K followers, [--] engagements "Copy and configure DI STP Failed flow In this guide we will walk through the steps to copy and configure the DISDP failed flow using the Workflow Studio. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-source-to-pay-operations/page/product/accounts-payable-operations/task/configure-extract-values-flow.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast:" [YouTube Link](https://youtube.com/watch?v=SzkgSYyGtfU) 2025-07-09T14:54Z 58.3K followers, [--] engagements "RPA Hub Overview Overview of the Robotic Process Automation (RPA) Hub RPA Hub applications and RPA Hub workflow. This video covers: 00:00 Intro 00:10 What is Robotic Process Automation 00:36 RPA Hub application 01:01 Unattended Robot application 01:23 Attended Robot application 01:35 RPA Desktop Design Studio application 02:20 RPA workflow #servicenow #servicenowdemo #RPAHub #roboticprocessingautomation This video was recorded in the Utah release. For more information on Robotic Process Automation see: ServiceNow product documentation: Robotic Process Automation (RPA) Hub:" [YouTube Link](https://youtube.com/watch?v=T2Tnpy5leKg) 2023-05-10T21:18Z 57.4K followers, [----] engagements "Now Assist Review the apps generated by Now Assist Reviewing Your App Created by Now Assist. After Now Assist creates your app it's important to review it to ensure everything is as it should be. In this guide we'll walk through the steps using our example app. #servicenow #servicenowdemo #nowassistforcreator Role required: sn_skill_builder.admin This video was recorded in the Xanadu release. For more information see: ServiceNow product documentation:" [YouTube Link](https://youtube.com/watch?v=Ta_nzk80Rvg) 2024-12-19T18:21Z 56.7K followers, [--] engagements "Software Asset Management Engineering license management overview The software Asset Management application streamlines the management of concurrent licenses for engineering software promoting efficient usage and cost reduction. It integrates with Open LM and Open IT consolidating data from license management servers. Users can track license consumption identify savings opportunities and configure the system via the ServiceNow store. The application also provides metrics for license utilization and helps manage reclamation of unused licenses. This video covers: 00:00 Intro 00:30 Using" [YouTube Link](https://youtube.com/watch?v=TbR3icEgE0c) 2024-09-20T17:21Z 58.2K followers, [----] engagements "Platform Analytics Workspace Adding filters to dashboards Shows how to add filters to dashboards in Platform Analytics Workspace. This video covers: 00:00 Intro 00:19 Add filter to a dashboard 00:55 Filter a data visualization #servicenow #servicenowdemo #platformanalytics This video was recorded in the Vancouver release. For more information on how to add filters to dashboards see: ServiceNow product documentation: Dashboard Filters in configurable workspaces: https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/par-for-workspace/concept/interactive-filters-workspace.html" [YouTube Link](https://youtube.com/watch?v=TwyCj3VmdYM) 2023-08-03T07:00Z 53.9K followers, [---] engagements "On-Call Scheduling Set up on-call contact preferences Shows how an agent or manager can set up on-call contact preferences This video covers: An agent can set up contact preferences A manager can set up contact preferences Role required: itil (for agents) rota_admin rota_manager (for managers) This video was recorded in the San Diego release. For more information on setting up on-call contact preferences see: ServiceNow product documentation: Override contact preferences for a shift:" [YouTube Link](https://youtube.com/watch?v=U1pfjXUgFvw) 2022-08-03T19:40Z 58.2K followers, [----] engagements "Create escalation trigger rule Shows how to create an escalation trigger rule with the On-Call Scheduling application This video covers: 00:00 Intro 00:00 How to create a trigger rule 00:00 Trigger workflows 00:00 Modify a trigger rule #servicenow #servicenowdemo #oncall #triggerrule Role required: admin rota_admin rota_manager This video was recorded in the San Diego release. For more information on creating an escalation trigger rule see: ServiceNow product documentation: Create an escalation trigger rule:" [YouTube Link](https://youtube.com/watch?v=U6OEvlK7PkE) 2022-09-22T16:22Z 55.7K followers, [----] engagements "Show all buttons without the need to hover Learn how ServiceNows Vancouver release introduces a new accessibility feature allowing all buttons to be visible without hovering or focusing. This enhancement improves usability for users with cognitive or mobility impairments" [YouTube Link](https://youtube.com/watch?v=UP-3BotySZ8) 2024-10-25T21:56Z 58K followers, [---] engagements "Contract Management Pro Configure field mapping for parent-child contract linking Select the child contract type and configure the parent-child field mapping to inherit the mapped fields from the parent contract when linking. You can configure a child contract type for a contract type and map the fields to automatically inherit values from the parent contract when linked. A contract type can have multiple child contract types and field mappings. You can map one field at a time. TheLink and inherit fieldsbutton on the Link contract window is available only when you configure the parent-child" [YouTube Link](https://youtube.com/watch?v=Uemcoo7XgmQ) 2025-09-10T07:00Z 58.9K followers, [--] engagements Limited data mode. Full metrics available with subscription: lunarcrush.com/pricing
@servicenowdocs ServiceNow Documentation
ServiceNow Documentation posts on YouTube about servicenow, how to, tutorial, demo the most. They currently have [------] followers and [---] posts still getting attention that total [-----] engagements in the last [--] hours.
Engagements: [-----] #
- [--] Week [-----] +7.80%
- [--] Month [------] +75%
- [--] Months [------] -33%
- [--] Year [-------] +84%
Mentions: [--] #
- [--] Week [--] +17%
- [--] Month [--] +81%
- [--] Months [---] -2.70%
- [--] Year [---] +196%
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- [--] Months [------] +2.40%
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CreatorRank: [---------] #
Social Influence
Social category influence stocks travel destinations finance technology brands social networks countries
Social topic influence servicenow #97, how to, tutorial, demo, platform #287, software, tools, in the, zurich, ai
Top accounts mentioned or mentioned by @servicenowdocsfeatured @a11ygenai @genai @raydondraws @gunjankiratkar
Top assets mentioned ServiceNow Inc (NOW) Microsoft Corp. (MSFT)
Top Social Posts
Top posts by engagements in the last [--] hours
"Now Assist Skill Kit Build custom generative AI skills The Now Assist Skill Kit brings together tools and frameworks to allow for custom generative AI skill creation and deployment across the platform enabling better customer and employee experiences and unlocking more agent and developer productivity. In this video well see how to build a custom skill. Chapters: 00:00 Intro 00:08 Definition of Now Assist skills 00:56 Create a skill 01:19 Add a Retriever tool 02:30 Create dataset 02:57 Create evaluation run #servicenow #servicenowdemo #nowassistskillkit #nowassist #generativeai Role required:"
YouTube Link 2026-02-10T20:54Z 60.1K followers, [---] engagements
"Strategic Portfolio Management Overview Strategic portfolio management apps help organizations align initiatives with business goals. The SPM Suite includes tools for strategy creation work planning and execution. It features a Planning Goals dashboard for visual goal tracking custom scoring frameworks for prioritization and roadmaps for visualizing timelines. Financial management tools assist in cost management while enterprise agile planning supports organization-wide collaboration. The suite integrates with ServiceNow and third-party tools for enhanced efficiency. Chapters: 00:00"
YouTube Link 2025-07-23T18:56Z 60.1K followers, [----] engagements
"Reporting Creating a report ServiceNow Service Now ServiceNow.com Service-now ITIL Software as a Service Saas ITSM tools Training ServiceNow Tutorial Learn ServiceNow Paas Platform as a Service ITAAS How To ITSM ServiceNow demo service now demo ServiceNow Service Now ServiceNow.com Service-now ITIL Software as a Service Saas ITSM tools Training ServiceNow Tutorial Learn ServiceNow Paas Platform as a Service ITAAS How To ITSM ServiceNow demo service now demo"
YouTube Link 2026-02-14T12:36Z 60.1K followers, [---] engagements
"Virtual Agent Automate workflows Shows how Virtual Agent handles common workflows. This video covers: 00:00 Intro 00:05 Use Case #servicenow #servicenowdemo #virtualagent #ITSM Role required to build Virtual Agent workflows: virtual_agent_admin or admin Role required to use Virtual Agent: none This video was recorded in the Vancouver release. For more information on Virtual Agent see: ServiceNow product documentation: Example Asset Refresh Virtual Agent conversation with notifications:"
YouTube Link 2023-08-21T16:30Z 60.1K followers, [----] engagements
"SPM project management Getting started with project management Overview of the project management area of the Strategic Portfolio Management application. Role required: it_project_manager This video covers: 00:00 Intro 00:17 Project workspace 00:47 Details 01:11 Planning 01:44 Resources 02:10 Financials 02:50 Status Report #servicenow #servicenowdemo #SPM #strategicportfoliomanagement For more information on topic of the video see: ServiceNow product documentation: Get started with Project Management:"
YouTube Link 2026-02-06T17:25Z 60.1K followers, [--] engagements
"Hardware Asset Management Overview Hardware Asset Management or HAM helps to automate and support lifecycle management and strategic decision-making for your IT environment. This video covers: 00:00 Intro 00:46 Hardware Asset Workspace 01:03 Inventory view 01:15 Asset estate view 01:28 Model management view 01:36 Procurement view 01:43 Contract management view 01:49 Content lookup view 01:58 End-to-end lifecycles 02:52 Asset workflows 04:55 Normalization #servicenow #servicenowdemo #ham #hardwareassetmanagement For more information on Hardware Asset Management see: ServiceNow product"
YouTube Link 2023-07-14T18:12Z 60K followers, 23.4K engagements
"SPM Agile Enterprise Planning Getting started with the Enterprise Agile Planning feature in the Strategy Planning workspace. Chapters: 00:00 Intro 00:20 Home tab 01:00 Backlog tab 02:09 Planning board tab 02:59 Goals capacity and dependencies #servicenow #servicenowdemo #taskintelligence #recommendedactions Role required: sn_apw_advanced.eap_user This video was recorded in the Washington DC release. For more information see: ServiceNow product documentation: Enterprise Agile Planning in Strategic Planning:"
YouTube Link 2026-02-03T16:38Z 60.1K followers, [---] engagements
"Add a subsidiary for a supplier from the Source-to-Pay Workspace Learn the steps to add a subsidiary to a supplier in the Source2Pay workspace. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/create-delivery-locations.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast:"
YouTube Link 2026-02-04T14:30Z 60.1K followers, [--] engagements
"FSM Dispatcher Workspace Configuration Shows how to configure dispatcher filters customize sorting options and add record details in the FSM Dispatcher Workspace. Chapters: 00:00 Intro 00:42 Create a task panel filter 01:14 Add custom sorting 01:58 Create an ad-hoc filter 02:35 Use resource filters 02:50 Add resource details #servicenow #servicenowdemo #FSM #dispatcherworkspace Role required: admin; wm_admin This video was recorded in the Vancouver release. For more information on Dispatcher Workspace configuration see: ServiceNow product documentation: Configuring Dispatcher Workspace:"
YouTube Link 2023-12-14T15:31Z 60K followers, [----] engagements
"ServiceNow Studio Focus the Navigator panel on an app or app file Streamline your work by focusing the Navigator panel on an open app or app file in ServiceNow Studio. Before you begin Role required: admin or delegated_developer #servicenow #servicenowdemo #servicenowstudio This video was recorded in the Zurich release. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-application-development/page/build/servicenow-studio/task/qs-focus-navigator-panel-on-app-app-file.html ServiceNow Training and Certification:"
YouTube Link 2026-02-05T08:00Z 60.1K followers, [--] engagements
"FSM Dispatcher Workspace Overview Overview of the Dispatcher Workspace feature of the ServiceNow Field Service Management product. This video was recorded in the Utah release. Role required: None #servicenow #servicenowdemo #fieldservicemanagement #fsmdispatcher 00:00 Intro 00:19 Dispatcher Dashboard 00:47 Task list 01:22 Assigning tasks 03:12 Crews For more information see: ServiceNow product documentation: Dispatcher Workspace: https://www.servicenow.com/docs/bundle/utah-field-service-management/page/product/field-service-management/concept/dispatcher-activities.html ServiceNow Training and"
YouTube Link 2023-05-03T20:21Z 60.1K followers, [----] engagements
"Performance Analytics Create your first indicator Explains the different types of indicators that you can create for Performance Analytics in the ServiceNow platform and demonstrates the process for creating manual automated and formula indicators. This video covers: 00:00 Intro 00:40 What are indicators 02:14 Types of indicators 06:02 Creating indicators #servicenow #servicenowdemo #performanceanalytics #creatingindicators This video was recorded in the San Diego release with the Next Experience UI. Role required: pa_power_user pa_admin or admin For more information on Performance Analytics"
YouTube Link 2026-01-30T20:09Z 60.1K followers, [---] engagements
"Service Portal Widgets Overview of widgets in Service Portal and the different types like base system cloned and custom widgets. Chapters: 00:00 Intro 00:14 Base system widgets 01:16 Widget instances 02:18 Clone widgets #servicenow #servicenowdemo #widgets #serviceportal This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Using portal widgets: https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/build/service-portal/concept/service-portal-widgets.html ServiceNow Training and Certification:"
YouTube Link 2025-08-08T20:40Z 60.1K followers, [----] engagements
"Source-to-Pay Operations Configure integration services for Coupa For configuring integration services provide the connection endpoint and the SAP ECC and SAP S4 HANA ERP credentials that you set up for your authentication profile. Also create a separate integration service record for each service request that you want to customize. Role required: sn_fcms_intg.admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation:"
YouTube Link 2025-09-25T18:58Z 60.1K followers, [---] engagements
"Set up a Microsoft Teams Graph score Shows how to set up a Microsoft Teams Graph spoke in a ServiceNow instance. Chapters: 00:00 Intro 00:16 Register application using the Microsoft Azure portal 01:00 Set up client credentials 01:26 Add API permissions 04:09 Configure connections for the Microsoft Teams Graph spoke 04:29 Configure Microsoft Teams Graph Client Credentials alias 05:15 Configure Teams Spoke connection alias #servicenow #servicenowdemo #msteamsspoke #teamsspoke #setupmsteamsspoke #teamsgraphclientcredentialsalias #spoke connectionalias Role required: admin This video was recorded"
YouTube Link 2026-02-04T20:50Z 60.1K followers, [---] engagements
"ServiceNow Studio Navigate directly to a table Navigate directly to the list view of a table in ServiceNow Studio by using the Open list feature in the Navigator panel or search shortcuts in the main search. Before you begin Role required: admin or delegated developer #servicenow #servicenowdemo #servicenowstudio This video was recorded in the Zurich release. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-application-development/page/build/servicenow-studio/task/qs-navigate-directly-to-table.html ServiceNow Training and Certification:"
YouTube Link 2026-02-05T08:00Z 60.1K followers, [--] engagements
"Zero Trust Access Dynamically control access privileges How to use ServiceNow Zero Trust Access to dynamically control access privileges for user sessions in a ServiceNow instance. This video covers: 00:14 Introduction 01:10 Policy 01:44 Actions remove or limit roles 02:45 Properties 03:43 Session access audit data #servicenow #servicenowdemo #zerotrustaccess Role required: security_admin This video was recorded in the Vancouver release. For more information see: ServiceNow product documentation: Zero Trust Access:"
YouTube Link 2023-09-20T22:27Z 60K followers, [----] engagements
"Getting started with the CMDB workspace Provides a tour of CMDB Workspace components and their functions on the Now Platform. Chapters: 00:07 Intro 00:21 Home page 01:29 Governance 01:34 CMDB [---] 02:07 Insights 02:33 Management #servicenow #servicenowdemo #cmdb #cmdbworkspace This video was recorded in the Utah release. Role required: sn_cmdb_admin For more information on CMDB Workspace see: ServiceNow product documentation: CMDB Workspace (4.0) store app: https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/product/configuration-management/concept/cmdb-workspace.html"
YouTube Link 2023-10-26T22:30Z 60.1K followers, [----] engagements
"Now Assist Skill Kit Build custom generative AI skills The Now Assist Skill Kit brings together tools and frameworks to allow for custom generative AI skill creation and deployment across the platform enabling better customer and employee experiences and unlocking more agent and developer productivity. In this video well see how to build a custom skill. Chapters: 00:00 Intro 00:08 Definition of Now Assist skills 00:56 Create a skill 01:19 Add a Retriever tool 02:30 Create dataset 02:57 Create evaluation run #servicenow #servicenowdemo #nowassistskillkit #nowassist #generativeai Role required:"
YouTube Link 2026-02-10T19:50Z 60.1K followers, [--] engagements
"Financial Services Operations Overview Overview of Financial Services Operations. Chapters: 00:00 Intro 00:20 Banking and insurance applications 00:48 Financial Services Operations Core data model 01:29 Insurance Claims Core data model 02:11 Workspaces 02:32 Designer flows for FSO applications 03:01 Playbooks for FSO applications 03:21 Financial Services Operations Integration 03:47 Analytics and Reporting solutions 04:03 Process mining for FSO #servicenow #servicenowdemo #financialservicesoperations #FSO This video was recorded in the Washington DC release. For more information on Financial"
YouTube Link 2024-06-14T18:40Z 60.1K followers, [----] engagements
"Now Assist Admin console Set up and monitor Now Assist Demonstrates setting up skills and monitoring and analyzing usage for Now Assist via the Now Assist Admin console. Chapters: 00:00 Intro 00:40 Install plugins 01:58 Explore skills 02:12 Set up skills 03:53 Monitor and analyze usage #servicenow #servicenowdemo #NowAssist #genai Role required: admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Now Assist Admin console:"
YouTube Link 2026-02-03T21:58Z 60.1K followers, [---] engagements
"Agentic AI for Hardware Asset Management Overview Shows how Now Assist for Hardware Asset Management (HAM) streamlines and automates the hardware asset request process with agentic workflows Chapters: 00:09 Hardware asset request fulfillment flow 00:38 Now Assist for HAM with agentic workflow 01:05 The agentic workflow 01:43 How AI agents process requests #servicenow #servicenowdemo #agenticai #hardwareassetmanagement #ham Role required: procurement_user This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Now Assist for Hardware Asset"
YouTube Link 2025-06-26T14:39Z 60K followers, [----] engagements
"Service Bridge Overview Service Bridge a feature on the ServiceNow platform enables multiple instances to connect for improved service experiences. It facilitates interaction and collaboration between companies providers and partners. Features like remote catalog choice features and authorized users ensure easy access and control. It also allows bidirectional task management and data exchange. Chapters: 00:00 Intro 00:10 Uses 00:38 Key features Providers 01:05 Key features Consumers 01:59 Outro #servicenow #servicenowdemo #servicebridge #connectservicenowinstances This video was recorded in"
YouTube Link 2026-02-13T11:52Z 60.1K followers, [---] engagements
"AI Agent Studio Overview AI Agent Studio is an admin console designed for managing AI agents and workflows. Users can set up AI agents by defining their name description role and instructions. Workflows group multiple AI agents to achieve business goals requiring a name description and steps. An example workflow Generate Resolution Plan shows how triggers guide actions. Initially needing human oversight these workflows can evolve into automated systems promoting exploration of automation. Chapters: 00:20 AI agents 00:51 AI agent tool connections 01:03 Agentic workflow creation process"
YouTube Link 2026-01-20T22:48Z 60.1K followers, [---] engagements
"Integration Hub Overview Overview of Integration Hub spokes data stream actions and Integration Hub Import. This video also shows how to create spokes using Now Assist. Chapters: 00:00 Intro 00:13 Integration Hub spokes 00:41 Create spokes using Now Assist 02:19 Data Stream Actions 03:27 Integration Hub Import 06:04 Outro #servicenow #servicenowdemo #integrationhub #nowplatform Role required: action_designer; ih_import This video was recorded in the Yokohama release. ServiceNow product documentation: Exploring Integration Hub:"
YouTube Link 2026-01-20T21:45Z 60.1K followers, [---] engagements
"ServiceNow IDE Overview Build custom scoped applications with the ServiceNow IDE using familiar developer tools source control and ServiceNow Fluent for code-first development. Chapters: 00:17 ServiceNow IDE benefits 00:38 Initial setup and workspaces 01:34 Application development 02:07 Build Agent 02:37 Source control integration 03:16 Collaboration features #servicenow #servicenowdemo #servicenowIDE #applicationdevelopment #sourcecontrolintegration #servicenowfluent Role required: admin For more information see: ServiceNow product documentation: ServiceNow IDE:"
YouTube Link 2025-10-28T13:09Z 60.1K followers, [----] engagements
"Incident management Overview Overview of Incident Management. Chapters: 00:00 Intro 00:10 Reporting incidents 00:53 Resolving incidents #servicenow #servicenowdemo #incidentmanagement #ITSM This video was recorded in the Washington DC release. For more information on incident management see: ServiceNow product documentation: Incident Management: https://www.servicenow.com/docs/r/it-service-management/incident-management/c_IncidentManagement.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community:"
YouTube Link 2026-02-06T17:35Z 60.1K followers, [--] engagements
"Now Assist AI agents Learn how Now Assist AI agents power agentic AI in the ServiceNow AI Platform how they work and the process for building an agentic workflow. Chapters: 00:06 ServiceNow AI agents 00:45 Agentic AI versus generative AI and rule-based automation 01:10 Agentic workflows 01:52 How agentic AI works 02:48 Process to create an agentic workflow #servicenow #servicenowdemo #nowassistaiagents #agenticworkflow For more information see: ServiceNow product documentation: Exact title: Now Assist AI agents:"
YouTube Link 2026-02-11T17:53Z 60.1K followers, [---] engagements
"Retail overview Overview of Retail applications for streamlining store operations and communication between retail locations and headquarters. Learn about retail case types the retail portal and mobile application. 00:00 Intro 00:12 Retail users 00:50 Retail case types 02:18 Retail portal 02:49 Retail mobile #servicenow #servicenowdemo #retail #storeoperations #retailmanagement #storeoperations Role required: This video was recorded in the Zurich release. ServiceNow product documentation: Exploring Retail:"
YouTube Link 2026-02-13T00:24Z 60.1K followers, [--] engagements
"Hardware Asset Management Overview Hardware Asset Management or HAM helps to automate and support lifecycle management and strategic decision-making for your IT environment. This video covers: 00:00 Intro 00:46 Hardware Asset Workspace 01:03 Inventory view 01:15 Asset estate view 01:28 Model management view 01:36 Procurement view 01:43 Contract management view 01:49 Content lookup view 01:58 End-to-end lifecycles 02:52 Asset workflows 04:55 Normalization #servicenow #servicenowdemo #ham #hardwareassetmanagement For more information on Hardware Asset Management see: ServiceNow product"
YouTube Link 2026-02-06T09:29Z 60.1K followers, [---] engagements
"Software Asset Management Getting started Shows you how to get started with Software Asset Management to provide visibility and control of software licenses throughout their lifecycle. This video covers: 00:00 Intro 00:19 Software Asset Workspace 01:23 License usage 02:34 License operations 02:52 Software asset analytics 03:24 Success portal 04:30 Renewal calendar 04:48 Content lookup #servicenow #servicenowdemo #sam #softwareassetmanagement This video was recorded in the Utah release. Role required: Admin For more information on Getting Started with Software Asset Management see: ServiceNow"
YouTube Link 2026-02-06T20:34Z 60.1K followers, [---] engagements
"Service Operations Workspace Admin Center Overview Service Operations Workspace Admin Center offers a centralized interface for ITSM administrators to manage customizations configurations and extensions efficiently. It unifies access to platform capabilities applications plugins and educational resources streamlining administrative tasks within a single location. Chapters: 00:15Accessing the AdminCenter 00:21Overviewtab 00:37 Migration utility 00:59Configurationstab 01:06 Learning Resourcestab 01:16Unified Management Benefits Role required: admin This video was recorded in theZurichrelease."
YouTube Link 2026-02-04T15:27Z 60.1K followers, [--] engagements
"CMDB Integrations Dashboard Overview Overview of the ServiceNow CMDB Integrations Dashboard. Role required: none This video covers: 00:00 Intro 00:19 Execution status 01:02 Integration errors 01:12 Filtering the data #servicenow #servicenowdemo #CMDB #CMDBintegrations For more information see: ServiceNow product documentation: Integration Commons for CMDB (2.8.0): https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/product/configuration-management/concept/cmdb-integ-dashboard.html ServiceNow Training and Certification:"
YouTube Link 2023-03-02T19:02Z 60.1K followers, [----] engagements
"Visual Task Boards Getting started Visual Task Boards in ServiceNow offer an interactive way to track your work. This video will explain what they are and the different board types you can create to fit your needs. You'll also learn how to manage tasks with features like adding comments attachments and checklists. This video covers: 00:00 Introduction 00:37 Freeform task boards 03:11 Flexible task boards 03:55 Guided task boards 04:31 Configuring any board type #servicenow #servicenowdemo #visualtaskboards Role required: global_tags_creator This video was recorded in the Vancouver release."
YouTube Link 2026-02-06T21:48Z 60.1K followers, [---] engagements
"Add custom columns for tasks in a CWM Board Shows how to add custom columns for tasks in a CWM Board. #collaborativeworkmanagement #CWM #servicenow #servicenowdemo This video was recorded in the Washington DC release. For more information on Collaborative Work Management Boards see: ServiceNow product documentation: Add custom columns for tasks in a CWM Board: https://www.servicenow.com/docs/bundle/washingtondc-it-business-management/page/product/collab-work-mgmt/task/add-custom-columns-for-tasks-in-board.html ServiceNow Training and Certification:"
YouTube Link 2024-05-29T21:30Z 60K followers, [----] engagements
"Platform Analytics Workspace Adding filters to dashboards Shows how to add filters to dashboards in Platform Analytics Workspace. This video covers: 00:19 Add filter to a dashboard 00:55 Filter a data visualization #servicenow #servicenowdemo #platformanalytics For more information on how to add filters to dashboards see: ServiceNow product documentation: Dashboard Filters in configurable workspaces: https://www.servicenow.com/docs/bundle/vancouver-now-intelligence/page/use/par-for-workspace/concept/interactive-filters-workspace.html Create a Single select or Multiple select filter for"
YouTube Link 2026-01-21T16:45Z 60.1K followers, [---] engagements
"ServiceNow Mobile Overview Explore the capabilities of ServiceNow's mobile applications Agent Mobile and Now Mobile and how they can benefit different personas within an organization. We cover the workflows supported by these applications and demonstrate how employees and agents can complete important work tasks on the go. This video covers: 00:00 Intro 01:07 Agent Mobile 01:48 Now Mobile 02:41 Wrap-up #servicenow #servicenowdemo #nowmobile #agentmobile Role required: admin This video was recorded in the Utah release. For more information on SerivceNow's mobile applications see: ServiceNow"
YouTube Link 2026-02-11T23:57Z 60.1K followers, [--] engagements
"Platform Architecture Overview One platform one architecture one model: that summarizes the Now Platform. In this overview we review the technical aspects of the Now Platform architecture. YouTube timestamp format Chapters: 00:00 Intro 00:05 What is the Now Platform 01:29 Enterprise cloud 01:49 Multi-instance architecture 03:05 Availability and redundancy 03:58 Backups and security #servicenow #servicenowdemo #nowplatformarchitecture For more information on Now platform architecture see: ServiceNow product documentation: How the Now Platform works:"
YouTube Link 2026-02-11T16:25Z 60.1K followers, [---] engagements
"Register a Microsoft Entra ID application Register an application through theMicrosoft Entra IDportal #servicenow #servicenowdemo For more information see: Documentation page: https://www.servicenow.com/docs/r/it-asset-management/now-assist-for-software-asset-management-sam/register-microsoft-app.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast:"
YouTube Link 2026-02-06T10:29Z 60.1K followers, [---] engagements
"Create an OT change request In this video we will walk through the process of creating and managing OT change records using a system interface. #servicenow #servicenowdemo #OTincident This video was recorded in the Zurich release. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-operational-technology/page/product/mftg-manufacturing-ot-service-mgt/task/create-ot-change-request.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow"
YouTube Link 2026-01-14T21:27Z 60.1K followers, [--] engagements
"Generate a KB article from similar incidents by using Now Assist Learn how to generate a KB article from multiple similar incidents using Now Assist. Start by navigating to the service operations workspace and open an incident assigned to you. Resolve and close the incident according to standard procedure. Then select 'Create Knowledge' and choose a knowledge base and an article template in the Create article Dialogue box. Review the generated article and make any necessary edits before saving or publishing it. Finally check the created KB article in the 'created knowledge' category under"
YouTube Link 2026-01-27T15:48Z 60.1K followers, [---] engagements
"ServiceNow Studio Create an update set Create an update set as you work in ServiceNow Studio. Before you begin Role required: admin or delegated developer #servicenow #servicenowdemo #servicenowstudio This video was recorded in the Zurich release. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-application-development/page/build/servicenow-studio/task/qs-create-update-set.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow"
YouTube Link 2026-02-05T08:01Z 60.1K followers, [---] engagements
"Now Platform Use the list editor Learn how to edit values directly from a list without navigating to a form using the list editor. Simply select on an empty area of the field and the appropriate editor will open. In this example we'll edit the Category field type and select "Software" from the dropdown menu. After making the changes click the Save icon to save the record or the Cancel icon to discard changes and watch as the new category is displayed on the list. ServiceNow Service Now ServiceNow.com Service-now ITIL Software as a Service Saas ITSM tools Training ServiceNow Tutorial Learn"
YouTube Link 2026-02-06T21:02Z 60.1K followers, [--] engagements
"Now Assist in Document Intelligence Overview Introduces Now Assist in Document Intelligence showing how it can simplify your workflows and deliver time and cost savings. Chapters: 00:00 Intro 00:38 Capabilities 01:52 Guided setup 03:16 Extraction mode 03:56 Live agent review and workflow fields #servicenow #servicenowdemo #documentintelligence Role required: admin This video was recorded in the Zurich release. For more information see: ServiceNow product documentation: Now Assist in Document Intelligence:"
YouTube Link 2026-02-13T14:20Z 60.1K followers, [---] engagements
"Create and manage custom work item types in CWM Shows how to create and manage custom work item types in CWM. #collaborateworkmanagement #CWM #servicenow #servicenowdemo This video was recorded in the Washington DC release. For more information on Collaborative Work Management item types see: ServiceNow product documentation: Create and manage work item types in CWM: https://www.servicenow.com/docs/bundle/washingtondc-it-business-management/page/product/collab-work-mgmt/task/create-custom-work-item-types-in-cwm.html ServiceNow Training and Certification:"
YouTube Link 2024-05-29T21:21Z 60K followers, [----] engagements
"Virtual Agent Designer LLM Topic Authoring Fast-track your Virtual Agent development by activating Now Assist topics and using a large language model or LLM as your topic model. By using a large language model rather than Natural Language Understanding or NLU you may improve deflection rates and reduce the development time that NLU topic discovery requires in Virtual Agent. You can also set the tone of conversations and craft dynamic fluid conversations rather than the static robotic ones usually associated with NLU-based systems. Chapters: 00:00 Intro 00:31 Activate Now Assist topics in"
YouTube Link 2026-01-27T16:33Z 60.1K followers, [---] engagements
"Enable Now Platform records in CWM docs Shows how to enable Now Platform records in CWM docs. #collaborativeworkmanagement #NowPlatform #servicenow #servicenowdemo This video was recorded in the Washington DC release. For more information on Collaborate Work Management Docs see: ServiceNow product documentation: Enable Now Platform records in CWM Docs: https://www.servicenow.com/docs/bundle/washingtondc-it-business-management/page/product/collab-work-mgmt/task/enable-now-platform-servicenow-records-cwm-docs.html ServiceNow Training and Certification:"
YouTube Link 2024-05-29T21:13Z 60K followers, [---] engagements
"Retail overview Overview of Retail applications for streamlining store operations and communication between retail locations and headquarters. Learn about retail case types the retail portal and mobile application. 00:00 Intro 00:12 Retail users 00:50 Retail case types 02:18 Retail portal 02:49 Retail mobile #servicenow #servicenowdemo #retail #storeoperations #retailmanagement #storeoperations Role required: This video was recorded in the Zurich release. ServiceNow product documentation: Exploring Retail:"
YouTube Link 2026-02-10T22:00Z 60.1K followers, [--] engagements
"Subscription Management Getting Started Demonstrates how to get started with Subscription Management. This video covers: Intro What is Subscription Management Subscription Management overview page Subscription details page Make allocations using recommended groups #servicenow #servicenowdemo #subscriptionmanagement This video was recorded in the Vancouver release. Role required: admin or usage_admin For more information on Subscription Management see: ServiceNow product documentation: Subscription Management:"
YouTube Link 2026-02-06T16:39Z 60.1K followers, [--] engagements
"MCP Server Console Model Context Protocol Server provides secure and governed access to data on a ServiceNow instance for AI orchestrators and language models (LLMs) using the Model Context Protocol. Chapters: 00:00 Intro 01:10 Use cases for MCP Servers 01:45 What is MCP Server Console 03:28 Benefits of MCP Servers #servicenow #servicenowdemo #modelcontextprotocolserver #MCP #MCPServerConsole Role required: Admin This video was recorded in the Zurich release. For more information see: ServiceNow product documentation:"
YouTube Link 2026-01-20T16:01Z 60.1K followers, [---] engagements
"Agent Client Collector Overview Overview of Agent Client Collector This video covers: Introduction Architecture Checks and policies Additional components This video was recorded in the San Diego release. It may apply to other releases as well. For more information on Agent Client Collector see: ServiceNow product documentation: Agent Client Collector: https://www.servicenow.com/docs/bundle/sandiego-it-operations-management/page/product/agent-client-collector/concept/acc-landing-page.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html"
YouTube Link 2022-05-09T23:11Z 60.1K followers, 10.1K engagements
"Platform Analytics Overview Platform Analytics offers a unified approach to real-time data exploration and insights. Users can access a comprehensive analytics center for visualizations and dashboards enabling better process management. Dashboards provide operational insights and allow for easy sharing and editing. Intelligent insights and KPI signals help identify trends and issues early. Migration centers support transitioning existing reports with access to documentation and community support. Chapters: 00:00 Intro 00:14 Analytics Center 00:40 Platform Analytics Dashboards 01:28"
YouTube Link 2026-02-06T22:23Z 60.1K followers, [---] engagements
"Surveys Getting Started Shows how to design assign and review surveys. Chapters: 00:00 Intro 00:13 Design surveys 01:21 Assign surveys 02:06 Review surveys #servicenow #servicenowdemo #surveys #surveydesigner Roles required: survey_admin; survey_creator This video was recorded in the Vancouver release. For more information on surveys see: ServiceNow product documentation: Configure a survey in the survey designer: https://www.servicenow.com/docs/r/servicenow-platform/r_SurveyManagementLandingPage.html ServiceNow Training and Certification:"
YouTube Link 2026-02-06T17:20Z 60.1K followers, [---] engagements
"Platform Analytics KPI Details Using KPI Details in Performance Analytics helps with seeing an analysis of breakdowns trends and predictions for specific indicators. This video will also go over KPI signals targets and thresholds along with how to create edit and compare records. Chapters: 00:00 Intro 00:13 KPI details overview 01:26 KPI Signals targets and thresholds 02:27 Create edit and compare records #servicenow #servicenowdemo #KPIdetails #indicators Role required: none This video was recorded in the Yokohama release. For more information see: ServiceNow Training and Certification:"
YouTube Link 2025-02-20T19:56Z 60.1K followers, [----] engagements
"User Experience Analytics Creating and using an action cohort This video shows you how to create and use cohorts in User Experience Analytics to analyze how often users return to an application and perform certain actions over time. This video covers: 00:00 Intro What is a cohort Creating a cohort Using a cohort #servicenow #servicenowdemo #userexperienceanalytics #cohort Role required: analytics_admin mobile_analytics_admin web_analytics_admin or portal_analytics_admin This video was recorded in the Tokyo release. For more information on User Experience Analytics see: ServiceNow product"
YouTube Link 2022-08-11T16:13Z 57.9K followers, [----] engagements
"Workflow Studio Generate a playbook using Now Assist Now Assist for Creator includes the playbook generation and recommendation skills to help us generate a playbook in Workflow Studio. These skills give generative AI capabilities to playbook authors who can provide an image or text input to create a playbook. This video covers: 00:00 Intro 00:16 Generate a playbook with an image 01:20 Regenerate playbook with a prompt 01:51 Recommendations #servicenow #servicenowdemo #playbook Role required: playbook.admin or pd_author This video was recorded in the Xanadu release. For more information see:"
YouTube Link 2024-11-07T08:00Z 56.3K followers, [--] engagements
"RaptorDB - Revolutionizing Data Platforms with Will Johnson Dive into the future of data management with ServiceNow's RaptorDB. In this enlightening episode Will Johnson VP of Data Platform Engineering shares the journey of integrating advanced columnar storage technology into the ServiceNow platform. Discover how RaptorDB is revolutionizing the way large enterprises handle complex data sets enabling real-time analytics and seamless performance even during critical incidents like natural disasters. From managing massive telco networks to optimizing workflows in banking and healthcare RaptorDB"
YouTube Link 2025-03-25T20:57Z 57.4K followers, [---] engagements
"Now Assist for Creator Generate apps with Now Assist for Creator Streamlining App Development with Now Assist. Now Assist guides you through the process of streamlining app development on your ServiceNow instance. Follow these steps to create an efficient application. #servicenow #servicenowdemo #nowassistforcreator Role required: sn_skill_builder.admin This video was recorded in the Xanadu release. For more information see: ServiceNow product documentation: https://www.servicenow.com/docs/bundle/xanadu-application-development/page/build/now-assist-app-gen/task/sns-app-gen-using-landing.html"
YouTube Link 2024-12-19T18:22Z 56.7K followers, [--] engagements
"Configure email recommendation skill Learn how to configure the email recommendation skill on Customer Service Management. #servicenow #servicenowdemo #servicenowtutorial #csm #nowassist For more information see: ServiceNow product documentation: https://docs-preview.corp.service-now.com/bundle/yokohama-customer-service-management/page/product/customer-service-management/task/configure-email-reply-recommendation-in-now-assist.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community:"
YouTube Link 2025-07-21T16:02Z 58.5K followers, [--] engagements
"Password Reset Configure for Microsoft AD Learn how to configure the ServiceNow Password Reset feature to fit your company's needs. Watch as a user resets their Microsoft AD password using Google Authenticator for verification. The process includes entering a username CAPTCHA and an Authenticator code to securely reset the password. See how this tailored procedure makes password resets easy and secure. 00:00 Intro 00:14 Configure the password reset procedure 00:32 What the user sees #servicenow #servicenowdemo #taskintelligence #accesssimulator Role required: password_reset_admin This video"
YouTube Link 2024-09-18T18:20Z 56K followers, [---] engagements
"NOW ASSIST Resolve a request with AI agents AI agents streamline complex processes and resolve requests by analyzing problems in real time. When a user describes an issue a workflow is triggered and an orchestrator coordinates multiple agents to execute tasks like web searches. These agents adjust their actions dynamically and collaborate to provide comprehensive solutions. The orchestrator compiles the findings and presents a clear actionable solution to the user significantly enhancing request resolution through intelligent automation. Chapters: 00:18 Request initiation 00:38 AI agents"
YouTube Link 2025-07-02T06:37Z 59.1K followers, [---] engagements
"Next Experience keyboard shortcuts Keyboard shortcuts offer quick access to common UI actions specific to your current screen browser and operating system. They can be enabled and customized via accessibility preferences with a searchable modal organizing shortcuts by category. #servicenow #servicenowdemo #accessibility #keyboardshortcuts This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Next Experience keyboard shortcuts:"
YouTube Link 2025-05-02T03:24Z 57.8K followers, [--] engagements
"Dispatcher Workspace Add agents to a schedule You can add agents to Dispatcher Workspace. This makes it easy to quickly assign tasks to an agent that is part of the assignment groups or territories that you mange. Role required: wm_dispatcher ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-field-service-management/page/product/field-service-management/task/temp-add-agent.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow"
YouTube Link 2025-09-10T07:00Z 58.9K followers, [--] engagements
"InsightBench & AgentPoirot The Future of Data Analytics & Insights Get a glimpse into the future of data analytics and insights with InsightBench a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics.Also on this episode is an introduction to AgentPoirot an LLM-powered autonomous business analytics agent that can skillfully navigate InsightBenchs complex datascape. Not only can AgentPoirot ask complex questions for"
YouTube Link 2025-05-21T02:38Z 58K followers, [--] engagements
"Configuration Hub Getting started Configuration Hub available starting in the Vancouver release with the Next Experience UI provides one convenient interface for administrators to manage and configure applications on an instance. Chapters: 00:00 Intro 00:12 Access Configuration Hub 00:20 Search applications across your instance 00:28 Guided administration consoles 00:57 Browse by product family 01:35 View an application's tables and records 02:23 Modify records directly in Configuration Hub #servicenow #servicenowdemo #configurationhub Role required: admin This video was recorded in the"
YouTube Link 2024-03-27T20:21Z 55.2K followers, [---] engagements
"ServiceNow Mobile Overview Explore the capabilities of ServiceNow's mobile applications Agent Mobile and Now Mobile and how they can benefit different personas within an organization. We cover the workflows supported by these applications and demonstrate how employees and agents can complete important work tasks on the go. This video covers: 00:00 Intro 01:07 Agent Mobile 01:48 Now Mobile 02:41 Wrap-up #servicenow #servicenowdemo #nowmobile #agentmobile Role required: admin This video was recorded in the Utah release. For more information on SerivceNow's mobile applications see: ServiceNow"
YouTube Link 2023-08-01T19:37Z 58.8K followers, 12.8K engagements
"Create an automation request Learn how to create an automation request from Automation Center to streamline your business processes reduce manual activities and cut costs. This quick guide will walk you through the necessary steps to get started. #servicenow #servicenowdemo #create #automation #request"
YouTube Link 2024-07-23T00:02Z 57.7K followers, [---] engagements
"Now Assist Skill Kit Build custom generative AI skills The Now Assist Skill Kit brings together tools and frameworks to allow for custom skill creation and deployment across the platform enabling better customer and employee experiences and unlocking more agent and developer productivity. In this video well see how to build a custom skill. Chapters: 00:00 Intro 00:10 Definition of Now Assist skills 00:27 Benefits of Now Assist Skill Kit 00:56 Create a skill 01:06 Set up the prompt 01:19 Add Retriever tool 02:30 Create dataset 02:58 Create evaluation run #servicenow #servicenowdemo"
YouTube Link 2024-11-14T20:51Z 56.4K followers, [--] engagements
"Getting started with the supplier onboarding playbook This video shows how to get started with the Supplier onboarding playbook application. 00:00 Introduction 00:49 Registration 01:19 Qualification #servicenow #servicenowdemo #SupplierOnboardingPlaybook #SupplierPlaybook Role required: supplier manager/admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Using the supplier onboarding playbook to onboard suppliers:"
YouTube Link 2025-09-12T19:52Z 59.2K followers, [---] engagements
"UI Builder Create a page variant Shows how to create a page variant in UI Builder. #variantpage #ui builder #servicenow #servicenowdemo For more information see: Create a page variant https://docs.servicenow.com/bundle/vancouver-application-development/page/administer/ui-builder/task/create-variant.html"
YouTube Link 2023-10-24T20:58Z 55.2K followers, [---] engagements
"Integration Hub Set up Microsoft Azure Active Directory Spoke Integrate an Azure account with a ServiceNow instance. This video covers: 00:00 Intro 00:26 Plugin requirement 01:17 Create an Azure application 01:50 Generate Azure client secret 02:30 Add API permissions in Azure 03:48 Configure the integration in Flow Designer #servicenow #servicenowdemo #azure #activedirectory Role required: admin This video was recorded in the Utah release. For more information on Azure Active Directory see: ServiceNow product documentation: Set up Microsoft Azure Active Directory spoke:"
YouTube Link 2023-08-14T19:09Z 54.2K followers, [---] engagements
"Summarize a record using Now Assist Summarize a record using Now Assist in virtual agent"
YouTube Link 2025-07-16T13:11Z 58.4K followers, [---] engagements
"Contract Management Pro Link and inherit parent contract fields Link parent contracts during drafting and negotiation phases to establish hierarchical relationship between the parent and child contracts and automatically inherit the configured fields from the parent contract. Before you begin Ensure that the contract request is in Draft Work in progress or Awaiting review state. You must be either assigned to the contract request or a group manager or a collaborator. Ensure that the parent contract is not a multiple contracts type third-party contract request. Ensure that the parent child"
YouTube Link 2025-08-13T15:41Z 58.6K followers, [--] engagements
"Workplace Service Delivery Configuring layers in WSD indoor mapping Select a layer on the Map Configuration preview and edit it. Layers are the shapes or geometries in your CAD file. Role required: admin ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/wsd-indoor-mapping/task/wsd-edit-layers.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast:"
YouTube Link 2025-08-08T16:35Z 58.6K followers, [---] engagements
"Now Assist Admin console Overview Demonstrates setting up skills and monitoring and analyzing usage for Now Assist via the Now Assist Admin console. This video covers: 00:00 Intro 00:32 Install plugins 00:59 Explore skills 01:10 Set up skills 01:38 Monitor and analyze usage #servicenow #servicenowdemo #NowAssist #GenAI Role required: admin This video was recorded in the Vancouver release. For more information on Now Assist see: ServiceNow product documentation: Now Assist Admin:"
YouTube Link 2023-10-02T15:34Z 54.2K followers, [----] engagements
"How to use the Wait For Time component Learn how to use the Wait For Time Component in RPA Desktop Design Studio to create a simple decision-making automation. #servicenow #servicenowdemo #servicenowrpa For more information see: ServiceNow product documentation: https://docs-preview.corp.service-now.com/bundle/yokohama-integrate-applications/page/product/rpa-studio/task/use-wait-waitfortime.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast:"
YouTube Link 2025-08-12T14:24Z 58.6K followers, [--] engagements
"Platform Architecture Overview One platform one architecture one model: that summarizes the Now Platform. In this overview we review the technical aspects of the Now Platform architecture. YouTube timestamp format Chapters: 00:00 Intro 00:05 What is the Now Platform 01:29 Enterprise cloud 01:49 Multi-instance architecture 03:05 Availability and redundancy 03:58 Backups and security #servicenow #servicenowdemo #nowplatformarchitecture For more information on Now platform architecture see: ServiceNow product documentation: How the Now Platform works:"
YouTube Link 2024-07-08T16:35Z 58.8K followers, [----] engagements
"Workforce Optimization for Customer Service Monitor agents in Channel Management Provides an overview of monitoring agents in the Channel Management module in Workforce Optimization for Customer Service Management. This video was recorded in the Utah release. Role required: sn_csm_wfo_workspa.manager #servicenow #servicenowdemo #workforceoptimization #customerservicemanagement For more information on Channel Management see: ServiceNow product documentation: Channel Management in Workforce Optimization for Customer Service:"
YouTube Link 2023-03-13T20:56Z 57.4K followers, [---] engagements
"Getting started with Continuous Authentication ServiceNow's authentication validates the identity of a user who accesses an instance and then authorizes the user to features that match the user's role or job function. Chapters: 00:00 Introduction 00:29 Identity Providers 01:01 Continuous Authentication landing page 01:48 Create a new policy 02:32 Reauthenticate #servicenow #servicenowdemo Role required: ca_admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Exploring Continuous Authentication:"
YouTube Link 2025-03-24T22:05Z 57.4K followers, [--] engagements
"Engagement Messenger Configuration Provides a demo of the configuration process for Engagement Messenger #servicenow #servicenowdemo #engagementmessenger This video was recorded in the San Diego release. For more information on Engagement Messenger see: Engagement Messenger for Customer Service Management (CSM): https://www.servicenow.com/docs/bundl. Features of Engagement Messenger: https://www.servicenow.com/docs/bundl. ServiceNow Training and Certification: http://www.servicenow.com/services/tr. ServiceNow Community: https://community.servicenow.com/comm. ServiceNow TechBytes Podcast:"
YouTube Link 2025-04-17T17:56Z 57.6K followers, [--] engagements
"Workflow Data Fabric Set up bi-directional webhook for the GitHub spoke Configure webhook to subscribe to GitHub with a ServiceNow callback URL. Before you begin Request Integration Hub subscription Activate the GitHub spoke Role required: admin ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-biwebhoook-github.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community"
YouTube Link 2025-10-14T17:51Z 59.2K followers, [--] engagements
"Strategic Portfolio Management Agile [---] Product-based vs Project-based development Compares product-based and project-based development efforts using the ServiceNow Strategic Portfolio Management Agile [---] application. This video covers: 00:00 Intro 00:05 Types of Agile development efforts 01:07 Product-based development 01:53 Project-based development #servicenow #servicenowdemo #strategicportoliomanagement #agile2 For more information on the Strategic Portfolio Management Agile [---] application see: ServiceNow product documentation: Agile Development:"
YouTube Link 2023-07-21T19:39Z 58.6K followers, [----] engagements
"UI Builder Change the default appearance of components Demonstrates how to change the default appearance of components. #uibuilder #servicenow #servicenowdemo For more information see: ServiceNow Product documentation Change the default appearance of components https://docs.servicenow.com/en-US/bundle/vancouver-application-development/page/administer/ui-builder/task/add-styling-to-component.html"
YouTube Link 2023-10-24T20:46Z 54.9K followers, [---] engagements
"Platform Analytics dashboards Video covering how to use and edit the Platforms Analytics Dashboard Chapters: 00:00 Intro 00:14 Dashboard library 02:10 Configuration Panel 03:24 Add new visualization elements 04:22 Add filters 05:16 Tabs and filters #servicenow #servicenowdemo Role required: Any user with an internal role This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community:"
YouTube Link 2025-08-08T20:08Z 58.6K followers, [--] engagements
"Predictive AIOps Overview Provides an overview of Predictive AIOps which includes ITOM Health as well as Health Log Analytics. This video was recorded in the San Diego release. It may apply to other releases as well. Role required: Admin For more information on Predictive AIOps ITOM Health and Health log Analytics see: ServiceNow product documentation: ITOM Health: https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/it-operations-management/reference/itom-health-landing-page.html ServiceNow Training and Certification:"
YouTube Link 2022-07-14T20:12Z 55.1K followers, [----] engagements
"DevOps Change Workspace Create a tool integration Create a tool integration from theDevOps ChangeWorkspace for integrating additional orchestration planning and coding tools that are not available by default in theDevOps Change Velocityapplication. Role required: sn_devops.admin or sn_devops.tool_owner ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/enterprise-dev-ops/task/create-a-tool-integration-from-the-devops-change-workspace.html ServiceNow Training and Certification:"
YouTube Link 2025-09-10T07:00Z 58.9K followers, [---] engagements
"Organizing your teams into assignment groups Organize your teams into assignment groups associate KPIs with them and view the aggregate data. This video covers: 00:00 Intro Organize your teams into assignment groups Associate KPIs to your assignment groups View aggregate data For more information on KPI groups for Workforce optimization see: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast:"
YouTube Link 2022-08-04T15:00Z 53.7K followers, [----] engagements
"ERP Canvas Create an ERP system Creating an ERP system starts with selecting the system's icon on the homepage and entering a unique name. Users specify connections by choosing RFC and HTTP options from lists and saving their settings. After the system is created the connection is tested addressing any initial heartbeat failures. Finally the list is refreshed to display the new ERP system. Role required: sn_erp_integration.erp_admin ServiceNow product documentation:"
YouTube Link 2025-08-11T21:51Z 58.6K followers, [--] engagements
"Engagement Messenger Configuration Provides a demo of the configuration process for Engagement Messenger This video covers: 00:00 Intro #servicenow #servicenowdemo #engagementmessenger This video was recorded in the San Diego release. For more information on Engagement Messenger see: Engagement Messenger for Customer Service Management (CSM): https://www.servicenow.com/docs/bundle/sandiego-customer-service-management/page/product/customer-service-management/concept/engagement-center.html Features of Engagement Messenger:"
YouTube Link 2022-10-05T17:14Z 58.1K followers, [----] engagements
"DEX Self-Service Overview DEX Self-Service helps employees easily monitor devices fix issues and keep performance running smoothly. Chapters: 00:00 Introduction 00:19 Accessing DEX Self-Service 00:40 Use Device health check 01:38 Use Now Assist for ITSM Virtual Agent #servicenow #servicenowdemo #DEXSelfService #Devicehealthcheck Role required: sn_dex_desktop.user This video was recorded in the Zurich release. For more information see: ServiceNow product documentation:"
YouTube Link 2025-09-04T19:15Z 58.8K followers, [--] engagements
"Find and replace GlideEncrypter APIs Use Instance Scan to find and replace deprecated GlideEncrypter APIs in your ServiceNow instance. This video was recorded in the Yokohama release. For more information about GlideEncrypter deprecation see: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/key-management-framework/task/check-3des.html ServiceNow product documentation: Prepare your instance for GlideEncrypter deprecation: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/key-management-framework/task/check-3des.html ServiceNow"
YouTube Link 2025-05-14T19:26Z 57.9K followers, [---] engagements
"Source-to-Pay Operations Define ERP source configuration for Oracle EBS Define ERP source configuration for Oracle EBS ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-source-to-pay-operations/page/product/source-to-pay-operations/task/define-erp-source-oracle.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455"
YouTube Link 2025-10-02T07:00Z 59.1K followers, [--] engagements
"DevOps Config Overview Overview of ServiceNow DevOps Config. This video covers: 00:00 Intro 00:00 Validating configuration data 00:00 Applications in DevOps Config #servicenow #servicenowdemo #devops #devopsconfig Role required: none Applies to UI16 the latest version of the user interface in the Paris release. May apply to future releases as well. UI16 is the default user interface for new instances starting with the Geneva release. To get UI16 on upgraded instances the UI16 plugin must be activated. For more information see: ServiceNow product documentation: DevOps Config"
YouTube Link 2022-09-21T15:52Z 55.2K followers, [----] engagements
"AI Search Admin Console Overview Chapters: 00:00 Introduction 00:17 Homepage 01:24 Applications 02:14 Shared Configurations #servicenow #servicenowdemo #AISearch #AISearchAdminConsole Role required: ais_admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: AI Search Admin Console: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-search/concept/ais-admin-console.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community:"
YouTube Link 2025-07-22T21:44Z 58.5K followers, [---] engagements
"Push a request to Field Service Marketplace with Playbooks In this video well push a request to Field Service Marketplace with Playbooks. #servicenow #servicenowdemo #fieldservicemanagement #fsmdispatcher ServiceNow product documentation https://www.servicenow.com/docs/bundle/xanadu-field-service-management/page/product/field-service-management/task/push-task-fsm-mktplc.html ServiceNow Training and Certification: http://www.servicenow.com/services/tr. ServiceNow Community: https://community.servicenow.com/comm. ServiceNow TechBytes Podcast: https://www.servicenow.com/community/. For general"
YouTube Link 2024-10-09T18:53Z 58.3K followers, [---] engagements
"App Engine Studio Adding security in App Engine Studio UI Builder and Catalog Builder Demonstrates how to add security to an app created in App Engine Studio and to experiences created in UI Builder. This video covers: 00:00 Intro Overview of security in App Engine Studio and UI Builder Editing and adding roles in App Engine Studio Adding audiences to pages in UI Builder Adding page conditions in UI Builder Controlling access to catalog items in Catalog Builder Testing your app This video was recorded in the Quebec release. Role required: sn_app_eng_studio.user (must be a member of App Engine"
YouTube Link 2022-05-19T17:45Z 58.5K followers, 12.5K engagements
"UI Builder Layout and stage improvements Describes layout and stage improvements in UI Builder and demonstrates using them on a page. This video covers: 00:00 Intro 00:17 Toolbox enhancements 01:00 Column layouts 02:03 Configuration improvements 02:54 On-stage navigation #servicenow #servicenowdemo #uibuilder #uibuilderpagelayout #uibuilderstage Role required: ui_builder_admin This video was recorded in the Vancouver release. For more information on UI Builder components see: ServiceNow product documentation: Column layout:"
YouTube Link 2023-10-18T02:39Z 53.7K followers, [---] engagements
"Engagement Messenger Overview Provides an overview Engagement Messenger. This video covers: 00:00 Intro #servicenow #servicenowdemo #engagementmessenger This video was recorded in the San Diego release. For more information on Engagement Messenger see: ServiceNow product documentation: Engagement Messenger for Customer Service Management (CSM): https://www.servicenow.com/docs/bundle/sandiego-customer-service-management/page/product/customer-service-management/concept/engagement-center.html Features of Engagement Messenger:"
YouTube Link 2022-11-17T21:48Z 57.3K followers, [----] engagements
"Share a Platform Analytics dashboard Learn how to share a Platform Analytics dashboard in ServiceNow by granting access managing permissions and sharing links efficiently. For more information see: ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/dashboards/task/share-db-in-ac.html/ ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Now Insights Podcast:"
YouTube Link 2025-03-24T15:11Z 58.2K followers, [---] engagements
"Text Adjust browser extension The Text Adjust browser extension adjusts font types as well as word letter line and paragraph spacing on any website including your ServiceNow Platform instance. Chapters: 00:31 Install and activate the Text Adjust browser extension 01:08 Text Adjust demo #servicenow #servicenowdemo #accessibility #neurodiversity Role required: None This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Product accessibility:"
YouTube Link 2025-08-12T16:47Z 58.6K followers, [---] engagements
"Create a custom healthcare case type Create a custom healthcare case type for EMR Help. Set your scope to Healthcare and Life Sciences Service Management Core. #HCLS #servicenow #servicenowdemo This video was recorded in the Washington DC release. ServiceNow product documentation: Add custom columns for tasks in a CWM Board: https://www.servicenow.com//bundle/washingtondc-it-business-management/page/product/collab-work-mgmt/task/add-custom-columns-for-tasks-in-board.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow"
YouTube Link 2024-10-09T18:53Z 57.8K followers, [---] engagements
"Order a product with quick checkout on Shopping Hub Order a product or service that you want to purchase from the product catalog available on Shopping Hub Home. Role required: sn_shop.shopper ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-source-to-pay-operations/page/product/sourcing-procurement-operations/task/order-a-product.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast:"
YouTube Link 2025-10-14T12:30Z 59.2K followers, [--] engagements
"Configure the chat summarization skill Learn how to configure the chat summarization skill on Customer Service Management. #servicenow #servicenowdemo #servicenowtutorial #csm #nowassist For more information see: ServiceNow product documentation: https://docs-preview.corp.service-now.com/bundle/yokohama-customer-service-management/page/product/customer-service-management/task/configure-chat-summarization-in-now-assist_0.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community"
YouTube Link 2025-07-21T16:02Z 58.5K followers, [--] engagements
"Account Lifecycle Events Overview Learn about the benefits of Account Lifecycle Events for technology industry providers and see a demo showing customer success managers how to manage customer engagements. The Account Lifecycle Events application automates workflows throughout the customer success journey including onboarding engagement adoption monitoring and expansion. Learn how to use a configurable workspace to manage her engagements review her success portfolio and address risks. Leverages generative AI for summaries and risk assessments focusing on proactive risk management and"
YouTube Link 2025-03-18T15:42Z 58.8K followers, [---] engagements
"Assign agents to a work order task in Dispatcher Workspace Learn how to quickly suggest the best agents for a work order task. Use the Assignment assistance feature and efficiently assign tasks to the most suitable agents"
YouTube Link 2024-12-21T01:51Z 56.7K followers, [---] engagements
"Journey designer Getting started Demonstrates how to get started with Journey designer. This video covers: 00:00 Intro 00:49 Lifecycle events 01:22 Journey accelerator 02:00 Create journey and define permissions 02:36 Deliver journey to employees #servicenow #servicenowdemo #journeydesigner #lifecycleevents #journeyaccelerator Role required: sn_jny_admin or admin as noted in video. This video was recorded in the Utah release. For more information on Journey designer see: ServiceNow product documentation: Journey designer: https://www.servicenow.com/docs/bundle/ut."
YouTube Link 2023-05-24T16:32Z 59.1K followers, [----] engagements
"Product Documentation Generative AI updates ServiceNow's official product documentation docs.servicenow.com now includes generative AI features. These new additions allow for quick understanding of ServiceNow products and features through AI search and code block summarization for API topics. Users can copy code snippets and generate brief overviews of topic pages. The platform uses generative AI to improve user experience and encourages feedback. #servicenow #servicenowdemo #servicenowdocs This video covers: 00:00 Intro 00:09 AI-generated search results 00:36 Codeblock summarization 00:54"
YouTube Link 2024-09-16T22:10Z 56.2K followers, [---] engagements
"Agentic fitness Compare process automation solutions In this video well help you decide when to use scripted flows Virtual Agent topics AI agents or agentic workflows for your automated processes. Well weigh each options benefits and challenges and provide examples for more context. Chapters: 00:28 Scripted flows 01:34 Virtual Agent topics 03:07 AI agents 03:57 Agentic workflows #servicenow #servicenowdemo #agenticfitness #scriptedflow #virtualagenttopic #aiagent #agenticworkflow This video applies beginning with the Xanadu release. For more information see: ServiceNow product documentation:"
YouTube Link 2025-07-03T05:50Z 58.3K followers, [---] engagements
"Dispatcher Workspace Configuring user groups Dispatch groups must be added to a dispatchers user record so they can see members of the user group. This also allows the dispatcher to see the assignment groups that are part of that user group inDispatcher Workspace. Role required: admin #servicenow #servicenowdemo #fieldservicemanagement #dispatcherworkspace This video was recorded in the Yokohama release. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-field-service-management/page/product/field-service-management/task/configure-dispatcher-user.html ServiceNow"
YouTube Link 2025-08-12T16:48Z 58.6K followers, [--] engagements
"Continuous Authorization Monitoring Overview Shows how ServiceNow Continuous Authorization and Monitoring application (CAM) automates Risk Management Framework (RMF) for faster ATO (Authority to Operate) Chapters: 00:00 Intro 00:10 Risk Management Framework 00:20 Continuous Authorization and Monitoring application (CAM) 01:16 Prepare 01:32 Categorize 01:50 Select 02:23 Implement 02:40 Assess 02:55 Authorize 03:05 Monitor #servicenow #servicenowdemo #ATO #CAM #riskmanagementframework Role required: This video was recorded in the Xanadu release. For more information on Continuous Authorization"
YouTube Link 2024-10-03T20:45Z 58K followers, [---] engagements
"Creating participants and inserting signatures in HTML document template HRSD Define actions and the order of actions for participants. The type of action and order are considered while initiating document tasks. Role required: sn_hr_core.admin ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-resources/task/create-participants-html.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow"
YouTube Link 2025-10-16T11:56Z 59.2K followers, [--] engagements
"Employee Service Management Employee Center Pro Overview Employee Center Pro delivers a modern multi-department destination site that drives engagement and productivity. Employee Center Pro creates a unified experience that improvesemployee productivity by reducing the time spent looking for services updates and information. Chapters: 00:20 Employee Communications 00:48 Company Events 01:13 Approvals Hub & Manager Hub 01:45 Microsites & Dynamic Topic Pages 02:01 Content Governance 02:24 Appointment booking 02:38 Integrated Experience & Service Feedback Role required: This video was recorded"
YouTube Link 2025-07-24T08:47Z 58.5K followers, [---] engagements
"Complete sourcing checkout on Shoppping Hub As a shopper you can request pricing or more information about a product or service in the Shopping Hub catalog that doesnt have contractual pricing. Role required: sn_shop.shopper ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-source-to-pay-operations/page/product/sourcing-procurement-operations/task/complete-sourcing-checkout.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow"
YouTube Link 2025-10-14T12:20Z 59.2K followers, [--] engagements
"Certify an Account with Cloud Account Management Navigate and complete the account certification process in Cloud Account Management. This video was recorded in the Zurich release. For more information about (topic) see: https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/cloud-workspace/task/certify-account.html ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/cloud-workspace/task/certify-account.html ServiceNow Training and Certification:"
YouTube Link 2025-06-20T16:44Z 58.2K followers, [--] engagements
"UI Builder Create a column layout Shows how to create a column layout in UI Builder to add structure and organize components on an experience page. #uibuilder #columnlayout #servicenow #servicenowdemo For more information see: ServiceNow Product documentation Create a column layout https://docs.servicenow.com/bundle/vancouver-application-development/page/administer/ui-builder/concept/column-layout.html"
YouTube Link 2023-10-30T19:12Z 56.3K followers, [---] engagements
"Workforce Optimization for Customer Service Manage and maintain the productivity of your workforce from a single application using Workforce Optimization for Customer Service. #servicenow #servicenowdemo #servicenowtutorial #workforceoptimization #customerservice Chapters: 00:00 Intro 01:02 Manager Workspace 01:45Channel Management 02:18 Schedule 03:19 Teams #servicenow #servicenowdemo #workforceoptimization # Role required: Workforce Optimization Manager (sn_wfo_csm.manager) This video was recorded in the Yokohama release. For more information see:"
YouTube Link 2025-09-04T14:58Z 58.8K followers, [--] engagements
"Surveys Getting started Shows how to design assign and review surveys. Chapters: 00:00 Intro 00:13 Design surveys 01:21 Assign surveys 02:06 Review surveys #servicenow #servicenowdemo #surveys #surveydesigner Roles required: survey_admin; survey_creator This video was recorded in the Vancouver release. For more information on surveys see: ServiceNow product documentation: Configure a survey in the survey designer: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/survey-administration/task/t_ConfigSurveyInSurveyDesgnr.html ServiceNow Training and Certification:"
YouTube Link 2024-01-03T21:24Z 56.3K followers, [----] engagements
"Platform Analytics Visualization Designer: Overview Visualization Designer is a data visualization configuration tool that is available with the Platform Analytics experience. Chapters: 00:00 Intro 00:55 Select data source 01:28 Select visualization type #visualizationdesigner #visualizations #datasource #visualizationtypes #charts #servicenow #servicenowdemo Role required: itil report_user or viz_creator This video was recorded in the Yokohoma release. For more information see: ServiceNow product documentation: Data Visualizations in Platform Analytics:"
YouTube Link 2025-02-14T14:34Z 57.4K followers, [---] engagements
"Workforce Optimization for Customer Service Monitor work in Channel Management Provides an overview of monitoring work in the Channel Management module in Workforce Optimization for Customer Service Management. #servicenow #servicenowdemo #workforceoptimization #customerservicemanagement This video was recorded in the Utah release. Role required: sn_csm_wfo_workspa.manager For more information on Channel Management see: ServiceNow product documentation: Channel Management in Workforce Optimization for Customer Service:"
YouTube Link 2023-02-17T20:17Z 59.1K followers, [----] engagements
"NLU Workbench for IAR Getting started How to use NLU Workbench to create an NLU model for Issue Auto Resolution. For best video quality increase your player resolution to 1080p. This video covers: 00:00 Intro 01:09 Feedback 01:41 Analyze 02:34 Publish #servicenow #servicenowdemo #NLUWorkbench Role required: nlu_admin This video was recorded in the Vancouver release. For more information see: ServiceNow product documentation: Natural language understanding:"
YouTube Link 2023-09-08T16:03Z 56.3K followers, [---] engagements
"Flow Generation Create a flow with Now Assist Generative AI enables users to create flows from text directions in Workflow Studio. Users begin by selecting a new flow and assigning a name and application scope. They detail the flow trigger data actions and logic for optimal results. A flow preview visualizes the components and users can update directions if needed. Once satisfied they save and edit the flow outline with operations tracked under their subscription. #servicenow #servicenowdemo #NowAssist #createaflow Role required:admin flow_designer or a delegated developer permission"
YouTube Link 2024-12-19T18:21Z 59K followers, [---] engagements
"Design and assign overview This video outlines the process for designing and assigning network services using the ServiceNow Telecommunications Network Inventory application. Chapters: 00:00 Intro 00:15 Design and Assign use case 01:22 Create model states 01:49 Set model states definitions 02:10 Create record producer 02:43 Create subflow 03:37 Create request definition 03:50 Create and configure playbook 05:08 Add playbook to Design & Assign home page #servicenow #servicenowdemo #workflowdesigner #DesignAnd Assign #DesignNetworkService #documentintelligence Role required: This video was"
YouTube Link 2025-08-08T20:24Z 58.6K followers, [--] engagements
"Building Trust in AI with ServiceNow's Now Assist Guardian In this episode of TechBytes AI Governance Product Manager at ServiceNow Louis Philip Morin discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language prompt injections and hallucinations in AI emphasizing the importance of user control transparency and the ethical considerations in handling AI-generated"
YouTube Link 2024-11-20T08:00Z 56.7K followers, [---] engagements
"Collaborative Work Management Overview Collaborative Work Management Overview Chapters: 00:40 My Work 01:25 Task Boards 01:30 Sharing a space 01:43 Custom item types 02:08 Custom columns 02:50 Automations 03:14 Board visualizations 03:48 Docs 04:24 SPW integration #servicenow #servicenowdemo # Role required: Admin This video was recorded in the Xanadu release. For more information see: ServiceNow product documentation: Collaborative Work Management: https://staging-docs-servicenow.zoominsoftware.io/bundle/xanadu-it-business-management/page/product/collab-work-mgmt/concept/cwm-landing.html"
YouTube Link 2025-02-04T06:35Z 57.4K followers, [---] engagements
"Creator Studio Create an app in Creator Studio Get started creating an app by specifying basic info for the app that you're building inCreator Studio #creatorstudio #servicenow #servicenowdemo For more information see: ServiceNow product documentation: Building apps in App Engine Studio: https://docs.servicenow.com/bundle/washingtondc-application-development/page/build/app-engine-studio/concept/aes-app-creation.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community"
YouTube Link 2025-10-03T07:00Z 59.1K followers, [--] engagements
"Installation of the Agent Client Collector Windows Learn how to install the Agent Client Collector for DEX on Windows using a one-line installer and configure it for optimal performance. Learn how to share a data visualization in the Visualization Designer manage access permissions and allow recipients to share with others in ServiceNow. For more information see: ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/digital-end-user-experience/task/install-acc-win-one-line-installer.html ServiceNow Training and Certification:"
YouTube Link 2025-03-24T15:11Z 57.4K followers, [--] engagements
"Field Service Management Configuring action-based location tracking Update action-based location tracking for more accurate tracking of an agents location. That way you can make scheduling adjustments on the fly if you see their location is farther away than anticipated. #servicenow #servicenowdemo #FSM #fieldservicecontractor #viewworkorder #manageworkorder Role required: admin For more information on the Field Service Contractor app see: ServiceNow product documentation:"
YouTube Link 2024-12-10T02:19Z 57.4K followers, [---] engagements
"Clone Admin Console Getting Started Explore the Clone Admin Console a powerful tool for streamlining data cloning between instances. It offers a clear view of all submitted clones and their statuses with easy management of Clone instances and customizable Clone profiles for consistent outcomes. Chapters: 00:00 Intro to Clone Admin Console 00:40 Home page 00:50 Configurations 02:15 Definitions #servicenow #servicenowdemo #gettingstartedwithcloneadminconsole Role required: Admin (on the target instance) Admin or Clone Admin (on the source instance) This video was recorded in the Washington"
YouTube Link 2024-09-06T16:37Z 58K followers, [----] engagements
"Source-to-Pay Create a procurement task As a procurement specialist create a procurement task for the shopper or employer from the contextual panel of a procurement object details page inSource-to-Pay Workspace to address your procurement-related business needs. Role required: sn_shop.procurement_specialist This video was recorded in the Xanadu release. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/xanadu-source-to-pay-operations/page/product/sourcing-procurement-operations/task/create-procurement-task.html ServiceNow Training and Certification:"
YouTube Link 2025-01-23T17:16Z 58.2K followers, [---] engagements
"Status reporting in Project Workspace In this video we look at the status report feature in Project Workspace where project managers can create custom report templates add dynamic tokens for capturing specific data and then generate status reports from these templates to update stakeholders. Chapters: 00:27 Create a custom template 01:29 Add dynamic tokens to a template 02:21 Create a status report 02:44 Verify that dynamic tokens are replaced with specific values This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Project Workspace:"
YouTube Link 2025-06-16T16:42Z 58.2K followers, [---] engagements
"App creation tutorial Build a decision table This video provides a tutorial on creating a decision table for an app that routes travel requests based on employee locations. #servicenow #servicenowdemo #appenginestudio For more information see: ServiceNow product documentation: Exact title: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For"
YouTube Link 2025-08-08T20:27Z 58.6K followers, [---] engagements
"Platform Analytics Getting started with data visualizations Chapters: 00:00 Intro 00:14 Data visualizations 01:14 Create visualizations 02:37 Add visualizations to a dashboard 02:47 Edit visualizations 03:18 Share export and schedule visualizations #servicenow #servicenowdemo # Role required: admin viz_admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Using reporting: https://www.servicenow.com/docs/bundle/xanadu-now-intelligence/page/use/reporting/concept/c_GenerateReports.html ServiceNow Training and Certification:"
YouTube Link 2025-10-13T14:47Z 59.2K followers, [---] engagements
"Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack In this episode we dive deep into the world of medical referral management with insights from Drew Koerner Healthcare CTO at ServiceNow and Elevsis Delgadio SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage improve hospital revenue and enhance patient care through the power of automation and AI. Learn about the evolution of healthcare technology solutions the role of ServiceNow in streamlining workflows and how KeenStack"
YouTube Link 2025-10-08T16:42Z 59.1K followers, [--] engagements
"Software Asset Management Microsoft Publisher Pack Provides an overview of the Microsoft Publisher Pack for Software Asset Management This video applies to UI16 the latest version of the user interface in the Quebec release. It may apply to future releases as well. UI16 is the default user interface for new instances starting with the Geneva release. To get UI16 on upgraded instances the UI16 plugin must be activated. Role required: admin SAM admin For best video quality increase your player resolution to 1080p. For more information on Microsoft Publisher Pack see: ServiceNow product"
YouTube Link 2021-12-28T16:38Z 53.9K followers, [----] engagements
"Now Support Get help now from your Now Support Administrator Your companys Now Support Administrator should be your first point of contact when you have questions or need help with ServiceNow. Here youll learn what tasks they can do and how to find them. Chapters: 00:00 Intro 00:12 Who are Now Support Administrators 00:43 Tasks performed by Now Support Administrators 01:22 How to find your Now Support Administrators #servicenow #servicenowdemo #gethelpwithservicenow #customeradmin #nowsupportadmin For more information see: ServiceNow product documentation: https://www.servicenow.com/docs/ KB"
YouTube Link 2025-02-12T19:34Z 57.1K followers, [--] engagements
"Email notifications dashboard Overview This video provides an overview of using the Email notifications dashboard to review key metrics and proactively manage email notifications in an instance. #servicenow #servicenowdemo #emailnotifications Role required: Admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Email notifications dashboard: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification/concept/email-notifications-dashboard.html ServiceNow Training and Certification:"
YouTube Link 2025-08-08T20:33Z 58.6K followers, [--] engagements
"Workplace Reservation Management Create neighborhood reservations Create and search for reservable spaces in the context of a neighborhood. Role required: sn_wsd_core.workplace_user This video was recorded in the Yokohama release. ServiceNow product documentation: Service Model Foundation overview: https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/wsd-reservation-management/task/create-neighborhood-reservations.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community:"
YouTube Link 2025-08-11T21:42Z 58.6K followers, [--] engagements
"Digital Portfolio Management Overview Overview of Digital Portfolio Management Relationship Map capabilities and portfolios. This video was recorded in the Tokyo release. Role required: For general users DPM manager: sn_dpm.dpm_manager For DPM administrators DPM admin: sn_dpm.dpm_admin This video covers: 00:04 What is DPM and what can it do for me 01:27 Relationship Map Capability 02:05 Portfolios #Digitalportfoliomanagement #DPM #servicenowdpm #dpmportfolio #dpmoverview #spm #serviceportfoliomanagement #relationshipmaps #servicenow #relationshipmapsdpm #planbuildrun #keyperformanceindicators"
YouTube Link 2022-12-09T22:39Z 56.3K followers, [----] engagements
"Manually Trigger Flows or Subflows in Oracle EBS(Inbound) This guide will walk you through the steps to manually trigger flows or subflows in Oracle EBS specifically focusing on an example of an inbound flow. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-source-to-pay-operations/page/product/accounts-payable-operations/task/configure-extract-values-flow.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast:"
YouTube Link 2025-07-25T09:44Z 58.5K followers, [---] engagements
"Manage risk and resilience overview Learn how risk teams vendor managers front-line employees can work together to build resilience sharing data across a common platform"
YouTube Link 2024-10-09T18:50Z 56.1K followers, [--] engagements
"Document Management Overview This video provides an overview of the Document Management System (DMS) capabilities in ServiceNow highlighting its features and functionalities. Chapters: 00:00 Intro 00:42 Security and access 01:05 Linking to a parent record 01:26 Versions 01:37 Review and approval 02:25 External content system integration 03:17 Data redaction 03:41 Digital signature for PDF documents 04:02 Document attachments in an activity stream #servicenow #servicenowdemo #documentmanagement Role required: admin or platform_document_management_admin This video was recorded in the Xanadu"
YouTube Link 2025-05-28T15:10Z 58.3K followers, [---] engagements
"Resetting Multi-Factor Authentication for a User Administrators can reset MFA for users who deleted the app lost access to the device or have no alternative MFA associated with their device. Before you begin Role required: admin #servicenow #servicenowdemo #multifactorauthentication Role required: Admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/authentication/task/reset-multi-factor-authentication.html ServiceNow Training and Certification:"
YouTube Link 2025-09-16T21:47Z 58.9K followers, [---] engagements
"The Humanities and Technology - a Now Insights Podcast In this thought-provoking conversation Roberto Bacci Ryan Dux and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI making it more human-friendly trustworthy and responsible. Our guests share their insights on the skills required to transition from the humanities to technology emphasizing the need for flexibility adaptability and a"
YouTube Link 2025-01-29T08:00Z 56.9K followers, [---] engagements
"Use conversational search for technician support Use natural language processing to receive information from the knowledge base"
YouTube Link 2025-07-16T13:12Z 58.4K followers, [---] engagements
"Enable keyboard focus on truncated text to access tooltips ServiceNow offers features that improve accessibility for keyboard-only users by allowing access to truncated text. While tooltips are visible to mouse users keyboard users can enable preferences to view these tooltips. This enhancement includes additional tab stops for easier navigation. Users can find more information in the product documentation or the ServiceNow community. #servicenow #servicenowdemo #videospecifictag #videospecifictag This video was recorded in the Washington DC release. For more information about accessibility"
YouTube Link 2024-10-08T16:28Z 58.2K followers, [---] engagements
"Sourcing and Procurement Operations Shop and fulfill orders With Sourcing and Procurement Operations (SPO) on the Now platform you can provide your employees with a streamlined way to shop and fulfill orders. Shoppers find goods and services in Shopping Hub via a simple search in Virtual Agent. And procurement teams approve requests and manage their entire workload from the Source-to-Pay Workspace. In this video well see a demo of Virtual Agent Shopping Hub and Source-to-Pay Workspace from the perspective of shoppers and fulfillers. Chapters: 00:23 Shop for goods and services 01:43 Fulfill"
YouTube Link 2025-04-09T12:49Z 58.2K followers, [---] engagements
"Create a pipeline project manually in the Source to Pay Workspace Create a pipeline project manually to record project details that arent automatically generated through an intake request. Role required: sn_shop.procurement_specialist or admin ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/create-pipeline-manually.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community"
YouTube Link 2025-10-14T12:04Z 59.2K followers, [--] engagements
"Source-to-pay Create a subflow in Workflow Studio Subflows are designed to handle invoice conditions and exceptions effectively. Users input names and descriptions select applications and configure inputs and outputs. Flow variables are established and actions are chosen for record lookups. Conditions are checked for business owners and legal entities and exceptions are defined for invoices. The subflow is then published with additional resources available for further learning. #servicenow #servicenowdemo #workflowstudio #flowdesigner This video was recorded in the Xanadu release. For more"
YouTube Link 2025-02-05T19:00Z 57K followers, [---] engagements
"Email diagnostics Monitor email performance and troubleshoot issues with the Email Diagnostics dashboard your hub for delivery metrics and error insights. Chapters: 00:20 Analytics 03:12 Error log 04:03 Connection status #servicenow #servicenowdemo # Role required: Admin This video was recorded in the Xanadu release. For more information see: https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/notification/concept/email-diagnostics-dashboard.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html"
YouTube Link 2025-09-30T21:52Z 59.1K followers, [---] engagements
"Schedule Optimization Configure on demand optimization Enable dispatchers to respond to unexpected changes by configuring on demand intraday optimization giving them the ability to runSchedule Optimizationad hoc directly fromDispatcher Workspace. Role required: wm_admin #servicenow #servicenowdemo #fieldservicemanagement #scheduleopitmization This video was recorded in the Xanadu release. For more information about Schedule Optimization policies see: ServiceNow product documentation: Configure intraday optimization"
YouTube Link 2025-01-16T19:36Z 56.9K followers, [---] engagements
"Status reporting in Project Workspace In this video we look at the status report feature in Project Workspace where project managers can create custom report templates add dynamic tokens for capturing specific data and then generate status reports from these templates to update stakeholders. Chapters: 00:27 Create a custom template 01:29 Add dynamic tokens to a template 02:21 Create a status report 02:44 Verify that dynamic tokens are replaced with specific values This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Project Workspace:"
YouTube Link 2025-07-17T22:46Z 58.4K followers, [--] engagements
"Understanding Agentic AI with Rita Castillo Understanding Agentic AI with Rita Castillo In this episode of the podcast we dive into the fascinating world of Agentic AI with Rita Castillo VP Design AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines elevating automation and tackling intricate challenges. Rita deconstructs the shift from deterministic workflows to agentic systems which can independently manage tasks while upholding ethical and security standards. We uncover the capabilities of Now Assist the orchestrator and specialized AI"
YouTube Link 2025-07-23T07:00Z 58.5K followers, [---] engagements
"DevOps Config Capture configuration data How config data snapshots captured by ServiceNow DevOps Config can help you identify issues caused by infrastructure changes. This video covers: 00:00 Intro #servicenow #servicenowdemo #servicenowdevops Role required: none For more information see: ServiceNow product documentation: https://docs.servicenow.com/bundle/utah-devops/page/product/devops-config/concept/devops-config-using.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome"
YouTube Link 2023-06-20T18:00Z 56.3K followers, [---] engagements
"Enterprise Architecture Workspace Enterprise Modeling and Visualization TheEnterprise Modeling and Visualizationfunctionality inEA Workspacehelps you with diagramming and modeling capabilities. It enables you to model the future state of your IT and its relationship to the business landscape. You can use the Enterprise Modeling and Visualization functionality in EA Workspace to create diagrams for your application hierarchy and associate them with architectural artifacts. These diagrams enable decision-makers to make informed decisions. Chapters: 00:00 Intro 00:14 Diagrams page 03:04 Create a"
YouTube Link 2025-08-12T16:48Z 58.6K followers, [---] engagements
"How to use the WriteText component Learn how to use the WriteText Component in RPA Desktop Design Studio to write data to a text document as part of your automation workflow. #servicenow #servicenowdemo #servicenowrpa For more information see: ServiceNow product documentation: https://docs-preview.corp.service-now.com/bundle/yokohama-integrate-applications/page/product/rpa-studio/task/use-file-writetext.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow"
YouTube Link 2025-05-14T16:20Z 57.8K followers, [--] engagements
"Strategic Portfolio Management Overview Strategic portfolio management apps help organizations align initiatives with business goals. The SPM Suite includes tools for strategy creation work planning and execution. It features a Planning Goals dashboard for visual goal tracking custom scoring frameworks for prioritization and roadmaps for visualizing timelines. Financial management tools assist in cost management while enterprise agile planning supports organization-wide collaboration. The suite integrates with ServiceNow and third-party tools for enhanced efficiency. This video covers: 00:00"
YouTube Link 2024-10-08T16:27Z 58.4K followers, 10.8K engagements
"Threat Intelligence Security Center Overview Overview of the Threat Intelligence Security Center (TISC) highlighting its key features and functionalities that help security teams identify analyze and respond to potential threats. Chapters: 00:00 Intro 00:34 TISC Home 00:45 Threat Intel Library module 01:44 Threat Analyst Workbench module 02:11 Integrations module 02:27 Administration module #servicenow #servicenowdemo #threatintelligence This video was recorded in the Xanadu release. For more information on threat intelligence see: ServiceNow product documentation: Explore Threat Intelligence"
YouTube Link 2024-10-16T19:38Z 57.4K followers, [---] engagements
"Table Builder Creating a custom order form Shows you how to build a custom order form in Table Builder. Role required: admin or users with specific permissions This video covers: 00:00 Intro 00:29 Creating a new form view 00:53 Adding fields to the form 01:11 Configuring a default value for a field 01:51 Make fields read only or mandatory 02:11 Making related fields read only with UI policies 03:07 Adding sections to the form 03:14 Filtering field options with a reference qualifier 03:26 Merging sections in a form 03:50 Adding choices to a field 04:10 Controlling menu options with a dependent"
YouTube Link 2022-05-13T15:59Z 56.3K followers, [----] engagements
"ESG Management Create an automated metric definition How to create an automated metric definition using the ESG Management application to streamline the collection of metrics from multiple entities. This video covers: 00:00 Intro 00:11 Example metric definition 01:08 Data collection 02:51 Metric properties 03:35 Associate with entities #esgmanagement #servicenow #servicenowdemo Role required: esg_metrics_manager or esg_program_manager This video was recorded in the Vancouver release. For more information see: ServiceNow product documentation: Environmental Social and Governance Management"
YouTube Link 2023-10-04T16:00Z 57.9K followers, [----] engagements
"Source to Pay Copy and configure invoice processing Copy and configure the Invoice processing case for Invoice email flow and add a trigger condition to specify when to create an invoice processing case. Role required: admin ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-source-to-pay-operations/page/product/accounts-payable-operations/task/copy-invoice-email-di-flow.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow"
YouTube Link 2025-06-12T23:42Z 58.1K followers, [--] engagements
"Customer Service Management Add and configure the Portal Banner widget Add a Portal Banner widget to your portal and modify its appearance and behavior. You can use the Portal Banner widget to display announcements new product or feature highlights and important information on the portal page. Role required: sp_admin or admin ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-service-management/task/config-portal-banner-widget-inst-opt.html ServiceNow Training and Certification:"
YouTube Link 2025-09-10T07:00Z 58.9K followers, [--] engagements
"Now Assist for Strategic Portfolio Management Generate stories from EPICs Now Assist for Strategic Portfolio Management helps Product Managers and leads efficiently generate stories from EPICs within the Strategic planning workspace in Enterprise Agile Planning. See how Now Assist jumpstarts your work on an Epic by generating stories and how admins configure the Story generation skill. 00:21 Generating a story from an EPIC with Now Assist 02:00 Configuring the Story generation skill #servicenow #servicenowdemo #nowassist #storygenerationfromepics Roles required: sn_apw_advanced.eap_user or"
YouTube Link 2025-03-11T21:15Z 57.4K followers, [---] engagements
"DEX Score Overview Overview of DEX Score's features for tracking digital experience on a dashboard including customizing metrics and surveys to gain insights into employee digital experience for proactive improvements. Chapters: 00:19 Use the DEX dashboard 01:00 Customize metric definitions 01:10 Qualitative metric score mapping 01:19 Configure surveys #servicenow #servicenowdemo #DigitalExperienceScore This video was recorded in the Zurich release. For more information see: ServiceNow product documentation: Digital Experience Score:"
YouTube Link 2025-08-01T07:00Z 58.6K followers, [--] engagements
"Digital accessibility Voice input for Now Assist Voice input allows users to bypass keyboards improving efficiency and accuracy on the ServiceNow platform. Users can initiate tasks and retrieve information using voice commands. Administrators must enable voice input settings and users can customize preferences. Demonstrations illustrate how to open incidents and access analysis panels. Voice input summarizes incidents and generates concise work notes and resolution notes enhancing the experience for all users including those with accessibility needs. #servicenow #servicenowdemo #voice"
YouTube Link 2025-03-13T15:19Z 57.3K followers, [---] engagements
"Contract Management Pro Link parent contract requests Link parent contracts during drafting and negotiation phases to establish a hierarchical relationship between the parent and child contracts. Before you begin Ensure that the contract request is in Draft Work in progress Awaiting review or Contract signed state. You must be either assigned to the contract request or a group manager or a collaborator. Ensure that the parent contract is a single contract type using own paper or third-party paper. Role required: sn_cm_core.contract_fulfiller This video was recorded in the Zurich release."
YouTube Link 2025-08-13T15:41Z 58.6K followers, [--] engagements
"Getting started with Sidebar Provides an overview of the Sidebar messaging application in ServiceNow workspaces with an example from the Customer Service Management application. This video covers: 00:00 Intro 00:07 What is Sidebar 00:30 Sidebar use case one Agents discuss existing incident 01:57 Sidebar use case two Agents collaborate during live chat with end user 03:03 Sidebar configuration 03:17 Sidebar installation #servicenow #servicenowdemo #sidebar This video was recorded in the Tokyo release. Roles required: admin For more information on the new features of the Sidebar see: ServiceNow"
YouTube Link 2023-03-20T20:20Z 58.1K followers, [----] engagements
"Now Assist Admin console Set up and monitor Now Assist Demonstrates setting up skills and monitoring and analyzing usage for Now Assist via the Now Assist Admin console. Chapters: 00:00 Intro 00:40 Install plugins 01:58 Explore skills 02:12 Set up skills 03:53 Monitor and analyze usage #servicenow #servicenowdemo #NowAssist #genai Role required: admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Now Assist Admin console:"
YouTube Link 2025-07-18T17:16Z 58.4K followers, [--] engagements
"Exploring AI Innovations - Insights from ServiceNow Researchers - Podcast Dive into the world of AI with special guests Perouz Taslakian and Orlando Marquez past winners of the NOW AI Conference. In this engaging episode they share their unique journeys into AI from Perouz's transition from theoretical computer science to AI in the industry to Orlando's early fascination with AI systems and his work on integrating AI into ServiceNow's Flow Designer. They discuss the importance of crafting presentations that resonate with a diverse audience balancing technical depth with practical value and"
YouTube Link 2025-06-17T17:29Z 58.1K followers, [---] engagements
"Platform Analytics Migration Center Overview In this video we show you how to migrate your Core UI data including existing dashboards reports interactive filters and Performance Analytics widgets to the Platform Analytics experience using Platform Analytics Migration Center. Chapters: 00:00 Introduction 00:21 Enable Next Experience 00:33 Migration Center overview 00:48 Try migration with selected content 01:29 Exclude content from migration 01:53 Perform full migration 03:30 Activate migration #servicenow #servicenowdemo #platformanalyticsmigration Role required: admin. Users with other admin"
YouTube Link 2025-05-12T20:19Z 60.1K followers, [----] engagements
"On-Call Scheduling Set up an on-call schedule Shows how to create an on-call schedule which is used by the ServiceNow On-Call Scheduling application to ensure that dedicated support team members are available to resolve issues as they arise. This video covers: Intro On-call schedule Roster Escalation steps Role required: rota_admin rota_manager Applies to the Next Experience UI the latest version of the user interface in the San Diego release. Next Experience UI is the default user interface for new instances starting with the San Diego release. To get the Next Experience UI on upgraded"
YouTube Link 2022-06-23T19:21Z 57.4K followers, 38.3K engagements
"Getting started with Continuous Authentication ServiceNow's authentication validates the identity of a user who accesses an instance and then authorizes the user to features that match the user's role or job function. Chapters: 00:00 Introduction 00:34 Identity Providers 01:14 Continuous Authentication landing page 02:01 Create a new policy 02:44 Reauthenticate #servicenow #servicenowdemo Role required: ca_admin This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Exploring Continuous Authentication:"
YouTube Link 2025-04-16T15:04Z 58K followers, [---] engagements
"Employee Service Management Employee Center Pro Overview Employee Center Pro delivers a modern multi-department destination site that drives engagement and productivity. Employee Center Pro creates a unified experience that improvesemployee productivity by reducing the time spent looking for services updates and information. Chapters: 00:20 Employee Communications 00:48 Company Events 01:13 Approvals Hub & Manager Hub 01:45 Microsites & Dynamic Topic Pages 02:01 Content Governance 02:24 Appointment booking 02:38 Integrated Experience & Service Feedback Role required: This video was recorded"
YouTube Link 2025-08-20T12:11Z 58.7K followers, [---] engagements
"Impact store app overview This video provides an overview of the Impact Store App which serves as a central hub for accelerating digital transformation on the Now Platform. Chapters: 00:00 Intro 00:22 Impact Store App home page 00:58 Impact Store App features #servicenow #servicenowdemo #impactstoreapplicaton #valuejourney #accelerators #initiatives #productadoption Role required: sn_impact_common.Impact User This video was recorded in the Yokohama release. For more information see: ServiceNow product documentation: Impact Store Application:"
YouTube Link 2025-07-03T21:15Z 58.3K followers, [--] engagements
"Welcome to Horizon - with Brian Zaik and AJ Siegel In this episode get introduced to ServiceNow's latest offering Horizon the source of truth for experience design at ServiceNow empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow who share their insights and experiences with this innovative design system. They discuss Horizon's role as a central resource for designing experiences on the ServiceNow AI platform making it easier for both seasoned designers and those new to the field. Brian elaborates on the"
YouTube Link 2025-08-05T19:54Z 58.6K followers, [--] engagements
"Provision a Cloud Workspace account Learn how to provision a cloud account in Cloud Workspace. For more information see: ServiceNow product documentation: https://www.servicenow.com/docs/cshtopicname=provision-account.html&version=latest ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow visit:"
YouTube Link 2025-07-31T07:00Z 58.6K followers, [--] engagements
"Set up the Microsoft Azure DevOps Boards spoke using personal access token Learn how to set up the Microsoft Azure DevOps Board Spoke using a personal access token. The process involves creating a token configuring the connection and filling in necessary fields. You'll also learn how to enable outbound connections locate the alias for Azure DevOps boards and finalize the configuration with your personal access token. The setup concludes with a fully configured and ready-to-use Spoke connection. #servicenow #servicenowdemo #integration Role required: admin This video was recorded in the"
YouTube Link 2024-09-18T18:23Z 56.3K followers, [---] engagements
"Getting started with the Field Service Management mobile experience Demonstrates getting started with the ServiceNow Agent mobile app to manage field service tasks. #servicenow #servicenowdemo #fieldservicemanagement #mobileexperience This video was recorded in the Utah release. Role required: wm_agent or wm_dispatcher 00:00 Intro 00:30 View tasks and schedule 00:48 Toggle task map and task list 01:04 Create part request 01:47 Accept or reject part requests from peer agents 02:04 Confirm part pickup 02:20 Start travel to job site and start work 02:59 View knowledge articles attached by"
YouTube Link 2023-04-20T17:36Z 57.6K followers, [----] engagements
"Cloud Encryption Rotating your Cloud Encryption keys Demonstrates how to rotate the encryption key use a custom key and showcase key rotation standards to auditors. This video covers: 00:00 Intro 00:20 Rotating your cloud encryption key 01:49 Supplying your own encryption key 03:11 Demonstrating to an auditor your key rotation standards #servicenow #servicenowdemo #cloudencryption This video was recorded in the Utah release. ServiceNow product documentation: Key management operations:"
YouTube Link 2023-05-12T17:58Z 57.1K followers, [---] engagements
"User Experience Analytics Creating and using a funnel report This video shows how to create and use a funnel report in User Experience Analytics to analyze user completion rates for a specific task. This video covers: 00:00 Intro What is a funnel report Creating a funnel report Using a funnel report #servicenow #servicenowdemo #userexperienceanalytics This video was recorded in the Tokyo release. Role required: analytics_admin mobile_analytics_admin web_analytics_admin or portal_analytics_admin For more information on User Experience Analytics see: ServiceNow product documentation: User"
YouTube Link 2022-08-04T15:00Z 58.1K followers, [----] engagements
"Workplace Reservation Management Create a workplace reservation near colleague Create reservations across multiple buildings campuses or sites. Create a reservation spanning multiple days. Search reserve and check in a workspace in a neighborhood. Add attendees or visitors to a reservation. Synchronize reservation details and resolve conflicts when scheduling recurrent events. Add service requests (room configurations catering and so on) to your reservation. Role required: sn_wsd_core.workplace_user This video was recorded in the Yokohama release. ServiceNow product documentation: Service"
YouTube Link 2025-08-11T21:42Z 58.6K followers, [--] engagements
"ERP Canvas Create a scheduled extraction Create a scheduled extraction in ERP Canvas by selecting the appropriate icon and naming it. Configure the ERP system by specifying the extraction table and setting the frequency such as hourly daily or weekly. Manage job failures by defining a maximum number of retries and a wait time before retrying. Save the extraction and ensure the system detects the necessary heartbeats. Role required: en_erp_integration.erp_user ServiceNow product documentation:"
YouTube Link 2025-08-11T21:52Z 58.6K followers, [--] engagements
"Conversational Interfaces Getting started Explains how to get started with Conversational Interfaces console. This video was recorded in the Tokyo release. For more information on Conversational Interfaces see: ServiceNow product documentation: Conversational Interfaces Home: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/conversational-interfaces/concept/ci-console.html Planning and configuring Conversational Interfaces: https://www.servicenow.com/docs/bundle/tokyo-servicenow-platform/page/administer/conversational-interfaces/concept/ci-configuring.html"
YouTube Link 2022-08-22T18:41Z 57.7K followers, [----] engagements
"Digital Portfolio Management Overview Provides an overview of Digital Portfolio Management relationship maps capabilities and portfolios. Chapters: 00:00 Intro 00:14 What is DPM 01:13 Portfolios 02:55 Solutions 03:44 View relationship maps #digitalportfoliomanagement #DPM #servicenow #servicenowdemo Role required: For general users DPM manager: sn_dpm.dpm_manager For DPM administrators DPM admin: sn_dpm.dpm_admin This video was recorded in the Vancouver release. For more information on Digital Portfolio Management see: ServiceNow product documentation: Digital Portfolio Management:"
YouTube Link 2023-12-08T06:11Z 59.1K followers, [----] engagements
"Collaborative Work Management Board views Create customize and switch seamlessly between Board display preferences such as column display sorting and filtering based on the audience and purpose inCollaborative Work Management(CWM). With Board views you can save your preferred data views or create shared views to ensure a consistent experience across sessions and for the entire team. Saved preferences include column display column order sorting filters view mode display Kanban vertical lane selection. Chapters: 00:00 Intro 00:15 Board views 00:24 Customize board views 01:42 Shared views"
YouTube Link 2024-12-05T19:45Z 56.6K followers, [---] engagements
"Workflow Studio Time-based batch import Select the time-based batch import method if you want to import data for a specific date range. ServiceNow product documentation: https://www.servicenow.com/docs/ ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow visit: http://www.servicenow.com/"
YouTube Link 2025-08-12T16:45Z 58.6K followers, [--] engagements
"Configure AI Search Assist Actions for external users Learn how to configure secure access settings for AI Search Assist Action in Scripted REST APIs to ensure proper authentication and user request handling. #servicenow #servicenowdemo #AISearch #RESTAPI #AccessControl This video was recorded in the Yokahama. For more information see: ServiceNow product documentation: Configure AI Search Assist Actions for authenticated external users in Business Portal:"
YouTube Link 2025-07-18T12:07Z 58.4K followers, [---] engagements
"Workplace Reservation Management Create a workplace reservation Create reservations across multiple buildings campuses or sites. Create a reservation spanning multiple days. Search reserve and check in a workspace in a neighborhood. Add attendees or visitors to a reservation. Synchronize reservation details and resolve conflicts when scheduling recurrent events. Add service requests (room configurations catering and so on) to your reservation. Role required: sn_wsd_core.workplace_user This video was recorded in the Yokohama release. ServiceNow product documentation: Service Model Foundation"
YouTube Link 2025-08-11T21:42Z 58.6K followers, [--] engagements
"Workflow Studio Create a decision table in a subflow Create a decision table structure while you author your flow inWorkflow Studio. Use data from the subflow to create inputs conditions and results for the decision table all in a convenient modal. Role required: admin decision_table_admin flow_designer or delegated developer permissions ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-build-workflows/page/administer/flow-designer/task/create-decision-table-subflow.html ServiceNow Training and Certification:"
YouTube Link 2025-08-12T16:45Z 58.6K followers, [---] engagements
"Source to Pay Configure and define ERP Source Configuration ERP source configuration determines the ERP source to which your ERP system connects. Map the integration payload with the SAP ECC and SAP S4 HANA tables. Role required: sn_shop.procurement_administrator ServiceNow product documentation: https://www.servicenow.com/docs/bundle/zurich-source-to-pay-operations/page/product/source-to-pay-operations/task/define-erp-source-sap.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community:"
YouTube Link 2025-08-12T16:40Z 58.6K followers, [--] engagements
"Verify EAP configuration for migration from SAFe In this video you'll learn how to ensure that the correct EAP configuration is active and aligned with your current SAFe setup. We'll also guide you through selecting the necessary work types for a smooth migration. #servicenow #servicenowdemos #EAPconfiguration #EAP #SAFe #SAFemigration #verifyEAP"
YouTube Link 2025-01-22T21:28Z 57.9K followers, [---] engagements
"Supplier Lifecycle Management Learn how ServiceNow can help you manage the lifecycle of your suppliers including assessing the risk of doing business"
YouTube Link 2024-10-09T18:51Z 56.1K followers, [--] engagements
"Copy and configure DI STP Failed flow In this guide we will walk through the steps to copy and configure the DISDP failed flow using the Workflow Studio. ServiceNow product documentation: https://www.servicenow.com/docs/bundle/yokohama-source-to-pay-operations/page/product/accounts-payable-operations/task/configure-extract-values-flow.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast:"
YouTube Link 2025-07-09T14:54Z 58.3K followers, [--] engagements
"RPA Hub Overview Overview of the Robotic Process Automation (RPA) Hub RPA Hub applications and RPA Hub workflow. This video covers: 00:00 Intro 00:10 What is Robotic Process Automation 00:36 RPA Hub application 01:01 Unattended Robot application 01:23 Attended Robot application 01:35 RPA Desktop Design Studio application 02:20 RPA workflow #servicenow #servicenowdemo #RPAHub #roboticprocessingautomation This video was recorded in the Utah release. For more information on Robotic Process Automation see: ServiceNow product documentation: Robotic Process Automation (RPA) Hub:"
YouTube Link 2023-05-10T21:18Z 57.4K followers, [----] engagements
"Now Assist Review the apps generated by Now Assist Reviewing Your App Created by Now Assist. After Now Assist creates your app it's important to review it to ensure everything is as it should be. In this guide we'll walk through the steps using our example app. #servicenow #servicenowdemo #nowassistforcreator Role required: sn_skill_builder.admin This video was recorded in the Xanadu release. For more information see: ServiceNow product documentation:"
YouTube Link 2024-12-19T18:21Z 56.7K followers, [--] engagements
"Software Asset Management Engineering license management overview The software Asset Management application streamlines the management of concurrent licenses for engineering software promoting efficient usage and cost reduction. It integrates with Open LM and Open IT consolidating data from license management servers. Users can track license consumption identify savings opportunities and configure the system via the ServiceNow store. The application also provides metrics for license utilization and helps manage reclamation of unused licenses. This video covers: 00:00 Intro 00:30 Using"
YouTube Link 2024-09-20T17:21Z 58.2K followers, [----] engagements
"Platform Analytics Workspace Adding filters to dashboards Shows how to add filters to dashboards in Platform Analytics Workspace. This video covers: 00:00 Intro 00:19 Add filter to a dashboard 00:55 Filter a data visualization #servicenow #servicenowdemo #platformanalytics This video was recorded in the Vancouver release. For more information on how to add filters to dashboards see: ServiceNow product documentation: Dashboard Filters in configurable workspaces: https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/par-for-workspace/concept/interactive-filters-workspace.html"
YouTube Link 2023-08-03T07:00Z 53.9K followers, [---] engagements
"On-Call Scheduling Set up on-call contact preferences Shows how an agent or manager can set up on-call contact preferences This video covers: An agent can set up contact preferences A manager can set up contact preferences Role required: itil (for agents) rota_admin rota_manager (for managers) This video was recorded in the San Diego release. For more information on setting up on-call contact preferences see: ServiceNow product documentation: Override contact preferences for a shift:"
YouTube Link 2022-08-03T19:40Z 58.2K followers, [----] engagements
"Create escalation trigger rule Shows how to create an escalation trigger rule with the On-Call Scheduling application This video covers: 00:00 Intro 00:00 How to create a trigger rule 00:00 Trigger workflows 00:00 Modify a trigger rule #servicenow #servicenowdemo #oncall #triggerrule Role required: admin rota_admin rota_manager This video was recorded in the San Diego release. For more information on creating an escalation trigger rule see: ServiceNow product documentation: Create an escalation trigger rule:"
YouTube Link 2022-09-22T16:22Z 55.7K followers, [----] engagements
"Show all buttons without the need to hover Learn how ServiceNows Vancouver release introduces a new accessibility feature allowing all buttons to be visible without hovering or focusing. This enhancement improves usability for users with cognitive or mobility impairments"
YouTube Link 2024-10-25T21:56Z 58K followers, [---] engagements
"Contract Management Pro Configure field mapping for parent-child contract linking Select the child contract type and configure the parent-child field mapping to inherit the mapped fields from the parent contract when linking. You can configure a child contract type for a contract type and map the fields to automatically inherit values from the parent contract when linked. A contract type can have multiple child contract types and field mappings. You can map one field at a time. TheLink and inherit fieldsbutton on the Link contract window is available only when you configure the parent-child"
YouTube Link 2025-09-10T07:00Z 58.9K followers, [--] engagements
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