#  @knewget knewget knewget posts on YouTube about servicenow, how to, what is, service the most. They currently have [------] followers and [--] posts still getting attention that total [-----] engagements in the last [--] hours. ### Engagements: [-----] [#](/creator/youtube::UC441AqQ-lo2YUIBN4fYJxYw/interactions)  - [--] Week [------] +12% - [--] Month [------] -42% - [--] Months [-------] +7.30% - [--] Year [-------] +89% ### Mentions: [--] [#](/creator/youtube::UC441AqQ-lo2YUIBN4fYJxYw/posts_active)  - [--] Week [--] +43% - [--] Month [--] +50% - [--] Months [--] +48% - [--] Year [--] +138% ### Followers: [------] [#](/creator/youtube::UC441AqQ-lo2YUIBN4fYJxYw/followers)  - [--] Week [------] +0.65% - [--] Month [------] +3% - [--] Months [------] +19% - [--] Year [------] +40% ### CreatorRank: [---------] [#](/creator/youtube::UC441AqQ-lo2YUIBN4fYJxYw/influencer_rank)  ### Social Influence **Social category influence** [stocks](/list/stocks) [finance](/list/finance) **Social topic influence** [servicenow](/topic/servicenow) #48, [how to](/topic/how-to), [what is](/topic/what-is), [service](/topic/service), [data](/topic/data), [break](/topic/break), [how it](/topic/how-it), [the most](/topic/the-most), [list](/topic/list), [model](/topic/model) **Top assets mentioned** [ServiceNow Inc (NOW)](/topic/servicenow) ### Top Social Posts Top posts by engagements in the last [--] hours "ITSM & ITIL Explained Simply Beginners Guide Curious about ITSM & ITIL but want it explained simply In this beginners guide I break down both concepts in plain English; what they are how they work and why they matter for anyone working in or around IT. Whether youre just starting out or looking to strengthen your understanding of IT Service Management this video makes ITSM and ITIL easy to understand and apply. Youll learn: What ITSM really means Why ITIL is like a recipe book for delivering IT services Key concepts like Utility vs. Warranty Service Value System and Guiding Principles How it" [YouTube Link](https://youtube.com/watch?v=c3QfSmKo4QA) 2025-01-06T22:46Z 31.2K followers, 64K engagements "ServiceNow CMDB [---] What Is a CMDB Want to finally understand what a CMDB really is and how it works in ServiceNow In this beginner-friendly guide I break down the Configuration Management Database (CMDB) in plain English so you can see exactly what it does why it matters and how it fits into ServiceNow. Perfect for CSA exam prep or anyone learning the platforms core data model. Youll learn: What a CMDB is and why organizations use it How CMDB supports configuration management What configuration items (CIs) and relationships are How tables classes and hierarchies structure the CMDB Ways to" [YouTube Link](https://youtube.com/watch?v=0Cz4MyxOtHc) 2022-03-11T19:42Z 31.2K followers, 106.7K engagements "Understanding Tasks in ServiceNow: The Task Table Assignment Rules & Visual Task Boards In this video we take a deep dive into how task management works in ServiceNow a key topic for anyone preparing for the CSA exam or looking to build real skills on the platform. Youll learn how the Task table is structured how assignment rules work and how visual task boards can help you manage work more effectively. Well also walk through a hands-on demo of creating an assignment rule and using user presence and real-time editing features to collaborate on tasks. What tasks are and how theyre stored in" [YouTube Link](https://youtube.com/watch?v=25ailVP9EjU) 2023-02-14T19:08Z 31.2K followers, 58.1K engagements "ServiceNow CMDB Explained: What It Is Why It Matters and How It Works What exactly is the ServiceNow CMDB and why does it matter In this video I break down ServiceNows Configuration Management Database (CMDB) what it is how it works and why its such a foundational part of the platform. Youll learn: What configuration management means in plain language How the CMDB stores IT components (hardware software services) What a Configuration Item (CI) is and how relationships are tracked How automated discovery tools like Service Mapping and Discovery work Why the CMDB is central to ServiceNow and" [YouTube Link](https://youtube.com/watch?v=ITtsb7c0WxE) 2025-02-04T17:28Z 31.2K followers, 21.4K engagements "ServiceNow CSA Certification - Where to Start (Beginners Guide) If you want to start learning ServiceNow and work toward your CSA certification this beginners guide will show you exactly where to begin. Youll learn what the CSA certification is why it matters and the first steps to prepare even if you have no IT background. In this video: What the ServiceNow CSA certification covers Why its one of the best entry points into tech Two ways to start learning ServiceNow including a free study guide How CSA certification can open doors to high-demand high-paying roles Looking for resources" [YouTube Link](https://youtube.com/watch?v=MHa0V4cjPgI) 2025-08-14T13:43Z 31.2K followers, 11.8K engagements "ITSM Explained: Quick Guide to IT Service Management & ITIL Basics If youve ever wondered what ITSM is how it works or why it matters this video breaks it down in simple terms. Well cover what IT Service Management (ITSM) is how it relates to ITIL and why its a game-changer for delivering IT services. Looking for resources Download my FREE ServiceNow Fundamentals CSA Certification Study Companion. Its designed to help you prepare for ServiceNow's Certified System Administrator (CSA) exam with notes explanations and tips: https://knewget.com/csa-ebook Join my CSA Masterclass & Prep Hub to" [YouTube Link](https://youtube.com/watch?v=kYpy2sBfsBU) 2025-06-17T14:01Z 31.2K followers, 14.5K engagements "ServiceNow List Views The Most Used Screen in the Platform (Full Tutorial) List Views are the most-used screens in ServiceNow and once you master them youll feel way more confident and productive in the platform. In this video we cover everything you need to know to get the most out of List Views from filtering and grouping records to creating views editing data and using powerful features like the Condition Builder. Whether youre prepping for a certification or just trying to work smarter this is a must-know topic. What is a List View in ServiceNow List Control Column Options & Field Menus" [YouTube Link](https://youtube.com/watch?v=tJwLQxzMpFA) 2024-03-12T16:28Z 31.2K followers, 16.4K engagements "How to Import Data into ServiceNow (Step-by-Step Integration Guide) Need to import data into ServiceNow In this video I walk you through the most common way to build a ServiceNow data integration step by step. Well cover how to: Create a Data Source Configure a Transform Map and Field Maps Set up a Scheduled Data Import Understand the role of the Import Set table and Target table Use the Coalesce setting to prevent duplicates By the end youll understand exactly how to move external data into ServiceNow and keep it in sync. If you're working toward the ServiceNow CSA certification or just" [YouTube Link](https://youtube.com/watch?v=083iGr2JBvE) 2024-12-09T17:31Z 31.2K followers, 14.3K engagements "What is ServiceNow Hands-On Demo & Step-by-Step Tour Want to understand ServiceNow and actually see it in action In this hands-on ServiceNow tutorial for beginners I answer the question What is ServiceNow with a real step-by-step demo of the ServiceNow platform. Youll log in explore the ServiceNow UI see the built-in applications and learn how ServiceNow helps organizations manage IT service management (ITSM) incidents assets and more all in one cloud-based system. Whether youre brand new to ServiceNow or working toward ServiceNow CSA certification this walkthrough is the perfect place to" [YouTube Link](https://youtube.com/watch?v=MsUtp2ggmdE) 2022-11-15T19:20Z 31.2K followers, 228.8K engagements "ServiceNow ACLs Explained: How Access Controls Work (with Examples) In this video we take a deep dive into Access Controls (ACLs) in ServiceNow what they are how they work and how to use them to control access to records and fields. Ill show you how ACLs define who can do what to which thing and walk through real examples using a demo table. Youll learn: How to find and understand ACLs in ServiceNow The difference between record-level and field-level ACLs How to create your own ACLs with roles conditions and scripts How to test them using impersonation How ACLs help enforce data security in" [YouTube Link](https://youtube.com/watch?v=Nym3UXspS4M) 2024-05-22T15:04Z 31.2K followers, 23.1K engagements "ServiceNow User Interface (Next Experience) Full UI Walkthrough for Beginners New to ServiceNow This video gives you a full tour of the user interface - what ServiceNow calls the Next Experience. Well log in explore the Unified Navigation Header open Applications and Modules and walk through the different types of screens used across the platform. Whether youre prepping for the CSA exam or just getting started this is the perfect place to begin. Navigating the Next Experience UI Understanding the Unified Navigation Header How the Application Navigator works Using Favorites History and Global" [YouTube Link](https://youtube.com/watch?v=_V2jegw6cmU) 2024-03-04T22:30Z 31.2K followers, 36.5K engagements "How Users Groups and Roles Work in ServiceNow (Understanding Personas) Understanding how Users Groups and Roles work in ServiceNow is critical to managing access configuring permissions and delivering the right experience to every person in the platform. In this video we break down the key concepts behind user identity in ServiceNow whats known as a users "Persona" and how the system uses database relationships to define who a person is and what they can do. What is an Instance in ServiceNow How to get a free Personal Developer Instance (PDI) What is a User Group and Role The difference" [YouTube Link](https://youtube.com/watch?v=_weJX6wTTdc) 2024-02-20T18:48Z 31.2K followers, 43.5K engagements "What Is ServiceNow How to Explain It Clearly (Beginner-Friendly Guide) Explaining what ServiceNow is is one of the most common and most important interview questions youll face. In this beginner-friendly guide Ill show you how to break it down simply speak with confidence and give an answer that actually makes sense to non-technical people. Whether you're preparing for a ServiceNow interview starting your CSA journey or trying to understand the platform at a high level this video will help you explain it clearly and correctly. What ServiceNow actually is (in plain English) Why companies use" [YouTube Link](https://youtube.com/watch?v=dJ19M_VGnvE) 2025-11-19T15:13Z 31.2K followers, [----] engagements "What is ServiceNow Discovery (Live Demo + CSA Exam Guide) In this video we break down the fundamentals of ServiceNow Discovery what it is how it works and why it matters. You'll learn about MID Servers how Discovery communicates with your network and how it populates the CMDB. Well walk through the four phases of Discovery then jump into a live demo of a Discovery scan using a MID Server. Whether youre preparing for the ServiceNow CSA exam or just want to level up your understanding of Discovery this video gives you the clarity you need with no jargon no fluff. What ServiceNow Discovery is" [YouTube Link](https://youtube.com/watch?v=hVIpcN6mHh4) 2023-08-29T20:18Z 31.2K followers, 48.8K engagements "What is ServiceNow (The Best Explanation Youll Ever Hear) ServiceNow can seem intimidating at first but once you understand what it actually is and how it works everything starts to click. In this beginner-friendly video Ill walk you through the platform step-by-step using real examples and plain language. You'll learn what ServiceNow is what it does how it works and how it can help you launch a career in IT even if you're not technical. Whether you're brand new to tech or just trying to wrap your head around ServiceNow this is the explanation you've been looking for. Heres what well cover:" [YouTube Link](https://youtube.com/watch?v=taqxhDoxdoI) 2025-07-31T15:01Z 31.2K followers, 30.8K engagements "Low Code / No Code Explained with Humor (For Business & Tech People) What is Low Code / No Code development and why is everyone talking about it In this video we take a fun and surprisingly insightful journey across the IT landscape to explain what Low Code / No Code really means how it works and why it matters for both businesspeople and developers. Youll meet our cast of characters face off against The Wall and discover how platforms like ServiceNow are changing the game. What Low Code / No Code means (in plain English) A humorous story of how software development used to work How tools" [YouTube Link](https://youtube.com/watch?v=lB7aRYmP5QU) 2023-02-26T02:16Z 31.2K followers, [----] engagements "Everything in ServiceNow Is a Record in a Database Table Understanding ServiceNow gets a lot easier once you stop focusing on clicks and start understanding how the platform is built. In this video I explain the single mental model that changed everything for me when I was learning ServiceNow: almost everything you see in the platform is just a record in a database table somewhere. Once this clicks lists forms workflows and even system behavior start to make a lot more sense. Heres what we cover: How ServiceNow is built around a single shared database What records tables and relationships" [YouTube Link](https://youtube.com/watch?v=qMvy_APwA3M) 2026-01-31T00:57Z 31.2K followers, [---] engagements "How to Start an IT Career with ServiceNow (No Experience or Coding Required) Thinking about a career in IT but dont know where to start This video explains why ServiceNow is one of the best ways to break into techespecially if you dont have prior IT or coding experience. Ill walk you through what ServiceNow is how it works and exactly how you can start learning it today. Well cover: What ServiceNow actually does Why its such a powerful tool for starting a career The built-in business apps database and development tools How to get your own free Personal Developer Instance (PDI) Training" [YouTube Link](https://youtube.com/watch?v=J8UVAILicPc) 2025-03-04T15:45Z 31.2K followers, 15.5K engagements "AI in ServiceNow: Beginners Guide to Now Assist Predictive Intelligence & AI Search AI is everywhere in ServiceNow right now but what actually makes a feature AI instead of just another feature In this beginner-friendly ServiceNow AI tutorial Ill break it down with clear demos of Now Assist Predictive Intelligence AI Search and a quick look at AI Agents. Youll learn how each one really works why its considered AI and why ServiceNow is leading the way in bringing AI into business workflows. In this video youll learn: What makes AI different from traditional rules-based programming How" [YouTube Link](https://youtube.com/watch?v=s9pCcxMTzrE) 2025-09-09T14:01Z 31.2K followers, [----] engagements "ServiceNow Database Explained: Tables Records Fields and Relationships If you're working with ServiceNow everything you do depends on one critical component: the database. In this video we break down how the ServiceNow database works starting with the basics: tables records fields and data types. Youll learn how data is structured how relationships are created using reference fields and how to explore the database using built-in tools like the Tables module Dictionary entries and Schema Maps. Well also cover: What dictionary tables are and how they power the platform How to view and modify" [YouTube Link](https://youtube.com/watch?v=z9y2xiZ9C3Y) 2024-04-26T23:51Z 31.2K followers, 17.9K engagements "How to Get Certified in ServiceNow Learn about ServiceNow certifications including ServiceNow Developer and ServiceNow Administrator salaries careers and certification options. We also introduce a free series of ServiceNow training tutorials that teach all you need to know to become certified as a System Administrator (CSA) in ServiceNow. ➤ Become ServiceNow Certified and Boost Your IT Career: https://knewget.com/csa-masterclass-prep-hub -- TIMESTAMPS -- 00:00 ServiceNow Certification Overview 01:26 Why Get Certified - Influence 02:50 Why Get Certified - ServiceNow Opportunities 03:46 Why Get" [YouTube Link](https://youtube.com/watch?v=hJjCkhebGpw) 2021-10-29T19:38Z 24.6K followers, 57.2K engagements "ITSM Basics: What is ITIL Explained Simply for Beginners What is ITSM And how does ITIL help you do it well Fair question and you're in the right place for a clear beginner-friendly answer. ITIL is one of the most popular frameworks for IT Service Management (ITSM) but dont worry this isnt another dry technical lecture. This is A Simpletons Guide. In this video Ill walk you through: What ITIL is (in plain English) How ITIL connects to ITSM and real business value The [--] practical tools that make ITIL work The Four Dimensions of Service Management The Service Value System (SVS) + Service Value" [YouTube Link](https://youtube.com/watch?v=C7Bpf0wIhOc) 2025-07-09T14:00Z 31.2K followers, [----] engagements "What Are Tables in ServiceNow (Simple Interview Answer) Understanding tables is one of the simplest ways to make ServiceNow click and its a topic that comes up in almost every interview. In this video Ill show you how to explain tables records and fields in a way thats clear confident and actually sounds like real experience. Youll also see how to tie your answer back to the bigger picture of how ServiceNow works behind the scenes which is exactly what interviewers want to hear. Heres what we cover: What tables really are (in plain English) How lists and forms tie directly to tables Parent" [YouTube Link](https://youtube.com/watch?v=ZR1YDpD82QI) 2025-12-16T14:56Z 31.2K followers, [----] engagements "What Is a Relational Database Beginners Guide If youre learning IT understanding relational databases is a must. In this video well break down what a relational database is how it works and why its the foundation of modern systems including ServiceNow. Whether youre just starting with SQL or preparing for the ServiceNow CSA exam this beginner-friendly guide explains it all in plain English. Youll learn: What tables fields records and keys are in a relational database How relationships connect data across multiple tables Why primary keys and foreign keys are critical to database design The" [YouTube Link](https://youtube.com/watch?v=zDNAOM6Mx4E) 2025-09-22T13:31Z 31.2K followers, [----] engagements "Dot Walking in ServiceNow Explained - Relational Database [---] Dot Walking in ServiceNow lets you access data from related tables using the power of relationships in a relational database. In this video youll learn what Dot Walking is how it works and why its so important for building reports filters and scripts in ServiceNow. This is one of the most powerful and often misunderstood features in the platform. So lets break it down step by step. In this video: What is a Relational Database Primary keys foreign keys and reference fields What is Dot Walking in ServiceNow Dot Walk example in a List" [YouTube Link](https://youtube.com/watch?v=zYOYCKmFDHM) 2024-03-19T00:20Z 31.2K followers, 11.7K engagements "How to Explain ServiceNow Workflows (Beginner Guide + Interview Tips) Understanding how ServiceNow workflows really work can set you apart in interviews and on the job. In this video I break down the core ideas behind ServiceNow automation (when what and who) and show you how to talk about workflows clearly confidently and in a way that sounds like real experience. Perfect for beginners CSA students and anyone prepping for a ServiceNow interview. Youll learn: What a workflow actually is (in plain English) How triggers actions and participants fit together How Flow Designer builds the logic" [YouTube Link](https://youtube.com/watch?v=aY8tzkLyzoI) 2025-12-01T15:19Z 31.2K followers, [----] engagements "ServiceNow CMDB Explained: What It Is How It Works Why It Matters If youre learning ServiceNow understanding the Configuration Management Database (CMDB) is essential. Whether youre preparing for the CSA exam or simply want to see how modern IT infrastructure is tracked and managed this video breaks it all down in plain English. Youll learn: What the ServiceNow CMDB is and how it works How configuration items (CIs) and relationships are stored in the database Where CMDB data comes from manual entry integrations and automated Discovery What the IRE (Identification and Reconciliation Engine)" [YouTube Link](https://youtube.com/watch?v=1G5vExjjmy0) 2023-08-14T22:16Z 31.2K followers, 79.5K engagements "ServiceNow Access Controls (ACLs) Explained: Nail This Interview Question Every Time When interviewers ask about ServiceNow Access Controls (ACLs) they're not just testing definitions they're checking if you truly understand how ServiceNow secures data. In this video I break down ACLs in plain English: the deny-by-default model who/what/which thing logic record vs. field-level controls and how to explain them confidently in interviews. Whether you're prepping for your first ServiceNow role or refreshing for CSA certification you'll learn: The real difference between roles and ACLs How ACLs" [YouTube Link](https://youtube.com/watch?v=EdUIB_XyZPY) 2026-01-22T21:00Z 31.2K followers, [---] engagements "ServiceNow Data Imports Transform Maps & Field Maps Explained (with Demo) Learn how to map data into ServiceNow using Transform Maps and Field Maps essential tools for any ServiceNow developer working with data imports. In this hands-on session you'll walk through the full setup process understand how data flows from the staging table to the target table and explore the power of the coalesce feature to prevent duplicate records. This is part of our ServiceNow Data Import Series so be sure to check out earlier steps if youre just joining What is a Transform Map and why it matters How Field" [YouTube Link](https://youtube.com/watch?v=J0Pw0Nl1WVI) 2023-03-01T19:14Z 31.2K followers, 15.6K engagements "How to Get Your Free ServiceNow Personal Developer Instance (PDI) Step by Step If youre just getting started with ServiceNow one of the biggest questions is: How do you actually practice using the platform without already working at a company The answer is a Personal Developer Instance (PDI). In this video I walk you step by step through how to get your free ServiceNow Personal Developer Instance explain what it is why it exists and show you exactly how to request one start to finish. This is the safest and most reliable way to get hands-on with ServiceNow so tables records lists and forms" [YouTube Link](https://youtube.com/watch?v=S1FTcq5omPs) 2026-02-09T22:36Z 31.2K followers, [---] engagements "What Is ServiceNow Explained Simply What exactly is ServiceNow In this video we break it down using the classic six questions Who What Where When Why and How to help you understand ServiceNow from every angle. Whether you're new to the platform or just trying to explain it to others this is the perfect place to start. You'll learn: Who founded ServiceNow and who uses it When and why the platform was created What ServiceNow actually does for businesses How it works as a cloud-based platform Where it's used and where the data lives A simple working definition of ServiceNow anyone can understand" [YouTube Link](https://youtube.com/watch?v=TJA7EengwX4) 2022-02-24T16:47Z 31.2K followers, 239.7K engagements "ServiceNow Forms Explained What You Need to Know for the CSA Exam In this video we dive deep into Forms in ServiceNow one of the most important page types you'll use every day. Whether you're preparing for the CSA certification or just want to become a stronger ServiceNow user mastering forms is essential. You'll learn: What forms are and how they work in ServiceNow The structure of a form: fields sections related lists and formatters Field types including string choice reference list and journal How form views and personalization work Saving submitting and using templates Tips for copying" [YouTube Link](https://youtube.com/watch?v=Ty6rmybAIa0) 2023-01-23T11:00Z 31.2K followers, 12.2K engagements "What Is the CMDB in ServiceNow (How to Answer It in an Interview) Understanding the CMDB is one of the biggest differentiators in a ServiceNow interview and its also one of the most misunderstood topics. In this video Ill show you how to clearly explain what the CMDB is in ServiceNow why it exists and how to talk about it in a way that sounds confident and experience-based. Youll learn how to connect the CMDB back to tables relationships and real IT use cases which is exactly what interviewers are listening for. Heres what we cover: What the CMDB is (in plain English) Why ServiceNow uses a" [YouTube Link](https://youtube.com/watch?v=YU4G28Qpm3o) 2026-01-14T14:34Z 31.2K followers, [----] engagements "ServiceNow Knowledge Management Explained Articles Categories and Feedback Learn how Knowledge Management works in ServiceNow and how it helps organizations capture and share useful information. In this video you'll learn how to create and manage knowledge bases categories and articles and how user feedback improves knowledge quality over time. Perfect for CSA exam prep or leveling up your platform skills. What Knowledge Management is and why it matters Overview of key tables: Knowledge Base Category Article and Feedback How to create and organize knowledge articles How workflows and" [YouTube Link](https://youtube.com/watch?v=n_ScoD-vz5Y) 2023-06-29T12:40Z 31.2K followers, 36.4K engagements "What Does a ServiceNow Developer Really Do Salary Skills and Tips Ever wondered what a ServiceNow developer actually does In this in-depth guide we walk through the ServiceNow developer role what it is what skills you need how much you can earn and how to get started. Whether you're just starting out or considering a career change this video is your roadmap to the ServiceNow development world. Real ServiceNow developer salary data (Glassdoor Indeed ZipRecruiter) A walkthrough of the ServiceNow platform and developer tools Key skills and technologies (JavaScript integrations database work" [YouTube Link](https://youtube.com/watch?v=t-tbK4vguQs) 2023-10-05T18:32Z 31.2K followers, 18.6K engagements "Show Me the Data: How to Master Reporting in ServiceNow In this video we dive deep into one of the most powerful and essential features of the ServiceNow platform Reporting. Whether you're preparing for the CSA exam or trying to master the platform as a ServiceNow admin or developer this is your complete guide. We take a data-first approach to understanding the reporting functionality in ServiceNow. You'll see exactly how reports are stored built scheduled and shared all from the ground up. Understand the sys_report table and related reporting tables Learn how to create edit and share reports" [YouTube Link](https://youtube.com/watch?v=tyEwmBgGDCE) 2023-05-31T13:24Z 31.2K followers, 56K engagements "What is ServiceNow Explained Simply for Beginners ServiceNow can mean very different things depending on who you ask a ticketing tool a development platform a service catalog or a knowledge base. So what *is* ServiceNow really In this video we break it down in the simplest possible way starting with the big picture and walking through the three core parts of the platform: the database the suite of applications and the development environment. What ServiceNow actually is (and why its hard to define) Cloud-based platform overview The enterprise-wide ServiceNow database Out-of-box applications" [YouTube Link](https://youtube.com/watch?v=yf6BOswaex4) 2024-02-13T23:07Z 31.2K followers, 209K engagements "How ServiceNow Works: A Single Record Is Useful Connected Records Are Powerful How does ServiceNow actually work behind the scenes Most people learn ServiceNow by memorizing screens and clicks. But the real power of the platform comes from something much simpler how records connect to each other in the database. In this video Ill show you why a single record is useful but connected records are powerful and how this idea makes ServiceNow easier to understand easier to learn and much less overwhelming (especially if youre preparing for the CSA exam). This is a beginner-friendly explanation" [YouTube Link](https://youtube.com/watch?v=zhlPgA08liM) 2026-02-04T16:43Z 31.2K followers, [---] engagements "How to Get Your Free ServiceNow Personal Developer Instance (PDI) Step by Step If youre just getting started with ServiceNow one of the biggest questions is: How do you actually practice using the platform without already working at a company The answer is a Personal Developer Instance (PDI). In this video I walk you step by step through how to get your free ServiceNow Personal Developer Instance explain what it is why it exists and show you exactly how to request one start to finish. This is the safest and most reliable way to get hands-on with ServiceNow so tables records lists and forms" [YouTube Link](https://youtube.com/watch?v=S1FTcq5omPs) 2026-02-09T22:36Z 31.2K followers, [---] engagements "How ServiceNow Works: A Single Record Is Useful Connected Records Are Powerful How does ServiceNow actually work behind the scenes Most people learn ServiceNow by memorizing screens and clicks. But the real power of the platform comes from something much simpler how records connect to each other in the database. In this video Ill show you why a single record is useful but connected records are powerful and how this idea makes ServiceNow easier to understand easier to learn and much less overwhelming (especially if youre preparing for the CSA exam). This is a beginner-friendly explanation" [YouTube Link](https://youtube.com/watch?v=zhlPgA08liM) 2026-02-04T16:43Z 31.2K followers, [---] engagements "Everything in ServiceNow Is a Record in a Database Table Understanding ServiceNow gets a lot easier once you stop focusing on clicks and start understanding how the platform is built. In this video I explain the single mental model that changed everything for me when I was learning ServiceNow: almost everything you see in the platform is just a record in a database table somewhere. Once this clicks lists forms workflows and even system behavior start to make a lot more sense. Heres what we cover: How ServiceNow is built around a single shared database What records tables and relationships" [YouTube Link](https://youtube.com/watch?v=qMvy_APwA3M) 2026-01-31T00:57Z 31.2K followers, [---] engagements "ServiceNow Access Controls (ACLs) Explained: Nail This Interview Question Every Time When interviewers ask about ServiceNow Access Controls (ACLs) they're not just testing definitions they're checking if you truly understand how ServiceNow secures data. In this video I break down ACLs in plain English: the deny-by-default model who/what/which thing logic record vs. field-level controls and how to explain them confidently in interviews. Whether you're prepping for your first ServiceNow role or refreshing for CSA certification you'll learn: The real difference between roles and ACLs How ACLs" [YouTube Link](https://youtube.com/watch?v=EdUIB_XyZPY) 2026-01-22T21:00Z 31.2K followers, [---] engagements "What Is the CMDB in ServiceNow (How to Answer It in an Interview) Understanding the CMDB is one of the biggest differentiators in a ServiceNow interview and its also one of the most misunderstood topics. In this video Ill show you how to clearly explain what the CMDB is in ServiceNow why it exists and how to talk about it in a way that sounds confident and experience-based. Youll learn how to connect the CMDB back to tables relationships and real IT use cases which is exactly what interviewers are listening for. Heres what we cover: What the CMDB is (in plain English) Why ServiceNow uses a" [YouTube Link](https://youtube.com/watch?v=YU4G28Qpm3o) 2026-01-14T14:34Z 31.2K followers, [----] engagements "What Are Tables in ServiceNow (Simple Interview Answer) Understanding tables is one of the simplest ways to make ServiceNow click and its a topic that comes up in almost every interview. In this video Ill show you how to explain tables records and fields in a way thats clear confident and actually sounds like real experience. Youll also see how to tie your answer back to the bigger picture of how ServiceNow works behind the scenes which is exactly what interviewers want to hear. Heres what we cover: What tables really are (in plain English) How lists and forms tie directly to tables Parent" [YouTube Link](https://youtube.com/watch?v=ZR1YDpD82QI) 2025-12-16T14:56Z 31.2K followers, [----] engagements "How to Explain ServiceNow Workflows (Beginner Guide + Interview Tips) Understanding how ServiceNow workflows really work can set you apart in interviews and on the job. In this video I break down the core ideas behind ServiceNow automation (when what and who) and show you how to talk about workflows clearly confidently and in a way that sounds like real experience. Perfect for beginners CSA students and anyone prepping for a ServiceNow interview. Youll learn: What a workflow actually is (in plain English) How triggers actions and participants fit together How Flow Designer builds the logic" [YouTube Link](https://youtube.com/watch?v=aY8tzkLyzoI) 2025-12-01T15:19Z 31.2K followers, [----] engagements "What Is ServiceNow How to Explain It Clearly (Beginner-Friendly Guide) Explaining what ServiceNow is is one of the most common and most important interview questions youll face. In this beginner-friendly guide Ill show you how to break it down simply speak with confidence and give an answer that actually makes sense to non-technical people. Whether you're preparing for a ServiceNow interview starting your CSA journey or trying to understand the platform at a high level this video will help you explain it clearly and correctly. What ServiceNow actually is (in plain English) Why companies use" [YouTube Link](https://youtube.com/watch?v=dJ19M_VGnvE) 2025-11-19T15:13Z 31.2K followers, [----] engagements "What Is a Relational Database Beginners Guide If youre learning IT understanding relational databases is a must. In this video well break down what a relational database is how it works and why its the foundation of modern systems including ServiceNow. Whether youre just starting with SQL or preparing for the ServiceNow CSA exam this beginner-friendly guide explains it all in plain English. Youll learn: What tables fields records and keys are in a relational database How relationships connect data across multiple tables Why primary keys and foreign keys are critical to database design The" [YouTube Link](https://youtube.com/watch?v=zDNAOM6Mx4E) 2025-09-22T13:31Z 31.2K followers, [----] engagements "AI in ServiceNow: Beginners Guide to Now Assist Predictive Intelligence & AI Search AI is everywhere in ServiceNow right now but what actually makes a feature AI instead of just another feature In this beginner-friendly ServiceNow AI tutorial Ill break it down with clear demos of Now Assist Predictive Intelligence AI Search and a quick look at AI Agents. Youll learn how each one really works why its considered AI and why ServiceNow is leading the way in bringing AI into business workflows. In this video youll learn: What makes AI different from traditional rules-based programming How" [YouTube Link](https://youtube.com/watch?v=s9pCcxMTzrE) 2025-09-09T14:01Z 31.2K followers, [----] engagements "ServiceNow CSA Certification - Where to Start (Beginners Guide) If you want to start learning ServiceNow and work toward your CSA certification this beginners guide will show you exactly where to begin. Youll learn what the CSA certification is why it matters and the first steps to prepare even if you have no IT background. In this video: What the ServiceNow CSA certification covers Why its one of the best entry points into tech Two ways to start learning ServiceNow including a free study guide How CSA certification can open doors to high-demand high-paying roles Looking for resources" [YouTube Link](https://youtube.com/watch?v=MHa0V4cjPgI) 2025-08-14T13:43Z 31.2K followers, 11.8K engagements "What is ServiceNow (The Best Explanation Youll Ever Hear) ServiceNow can seem intimidating at first but once you understand what it actually is and how it works everything starts to click. In this beginner-friendly video Ill walk you through the platform step-by-step using real examples and plain language. You'll learn what ServiceNow is what it does how it works and how it can help you launch a career in IT even if you're not technical. Whether you're brand new to tech or just trying to wrap your head around ServiceNow this is the explanation you've been looking for. Heres what well cover:" [YouTube Link](https://youtube.com/watch?v=taqxhDoxdoI) 2025-07-31T15:01Z 31.2K followers, 30.8K engagements "ITSM Basics: What is ITIL Explained Simply for Beginners What is ITSM And how does ITIL help you do it well Fair question and you're in the right place for a clear beginner-friendly answer. ITIL is one of the most popular frameworks for IT Service Management (ITSM) but dont worry this isnt another dry technical lecture. This is A Simpletons Guide. In this video Ill walk you through: What ITIL is (in plain English) How ITIL connects to ITSM and real business value The [--] practical tools that make ITIL work The Four Dimensions of Service Management The Service Value System (SVS) + Service Value" [YouTube Link](https://youtube.com/watch?v=C7Bpf0wIhOc) 2025-07-09T14:00Z 31.2K followers, [----] engagements "ITSM Explained: Quick Guide to IT Service Management & ITIL Basics If youve ever wondered what ITSM is how it works or why it matters this video breaks it down in simple terms. Well cover what IT Service Management (ITSM) is how it relates to ITIL and why its a game-changer for delivering IT services. Looking for resources Download my FREE ServiceNow Fundamentals CSA Certification Study Companion. Its designed to help you prepare for ServiceNow's Certified System Administrator (CSA) exam with notes explanations and tips: https://knewget.com/csa-ebook Join my CSA Masterclass & Prep Hub to" [YouTube Link](https://youtube.com/watch?v=kYpy2sBfsBU) 2025-06-17T14:01Z 31.2K followers, 14.5K engagements "How to Start an IT Career with ServiceNow (No Experience or Coding Required) Thinking about a career in IT but dont know where to start This video explains why ServiceNow is one of the best ways to break into techespecially if you dont have prior IT or coding experience. Ill walk you through what ServiceNow is how it works and exactly how you can start learning it today. Well cover: What ServiceNow actually does Why its such a powerful tool for starting a career The built-in business apps database and development tools How to get your own free Personal Developer Instance (PDI) Training" [YouTube Link](https://youtube.com/watch?v=J8UVAILicPc) 2025-03-04T15:45Z 31.2K followers, 15.5K engagements "ServiceNow CMDB Explained: What It Is Why It Matters and How It Works What exactly is the ServiceNow CMDB and why does it matter In this video I break down ServiceNows Configuration Management Database (CMDB) what it is how it works and why its such a foundational part of the platform. Youll learn: What configuration management means in plain language How the CMDB stores IT components (hardware software services) What a Configuration Item (CI) is and how relationships are tracked How automated discovery tools like Service Mapping and Discovery work Why the CMDB is central to ServiceNow and" [YouTube Link](https://youtube.com/watch?v=ITtsb7c0WxE) 2025-02-04T17:28Z 31.2K followers, 21.4K engagements "ITSM & ITIL Explained Simply Beginners Guide Curious about ITSM & ITIL but want it explained simply In this beginners guide I break down both concepts in plain English; what they are how they work and why they matter for anyone working in or around IT. Whether youre just starting out or looking to strengthen your understanding of IT Service Management this video makes ITSM and ITIL easy to understand and apply. Youll learn: What ITSM really means Why ITIL is like a recipe book for delivering IT services Key concepts like Utility vs. Warranty Service Value System and Guiding Principles How it" [YouTube Link](https://youtube.com/watch?v=c3QfSmKo4QA) 2025-01-06T22:46Z 31.2K followers, 64K engagements "How to Import Data into ServiceNow (Step-by-Step Integration Guide) Need to import data into ServiceNow In this video I walk you through the most common way to build a ServiceNow data integration step by step. Well cover how to: Create a Data Source Configure a Transform Map and Field Maps Set up a Scheduled Data Import Understand the role of the Import Set table and Target table Use the Coalesce setting to prevent duplicates By the end youll understand exactly how to move external data into ServiceNow and keep it in sync. If you're working toward the ServiceNow CSA certification or just" [YouTube Link](https://youtube.com/watch?v=083iGr2JBvE) 2024-12-09T17:31Z 31.2K followers, 14.3K engagements "ServiceNow ACLs Explained: How Access Controls Work (with Examples) In this video we take a deep dive into Access Controls (ACLs) in ServiceNow what they are how they work and how to use them to control access to records and fields. Ill show you how ACLs define who can do what to which thing and walk through real examples using a demo table. Youll learn: How to find and understand ACLs in ServiceNow The difference between record-level and field-level ACLs How to create your own ACLs with roles conditions and scripts How to test them using impersonation How ACLs help enforce data security in" [YouTube Link](https://youtube.com/watch?v=Nym3UXspS4M) 2024-05-22T15:04Z 31.2K followers, 23.1K engagements "ServiceNow Database Deep Dive: Table Extensions Tips and Custom Tables In this video we take a deep dive into the ServiceNow database and explore some powerful features that can help you master data modeling and productivity inside the platform. Youll learn: How Table Extensions work in ServiceNow and how they help you build hierarchical efficient data models Tips and tricks for working with the database using commands like .list .form and .filter How to create your own custom table from scratch using the System Definition modules Whether you're studying for the ServiceNow CSA certification" [YouTube Link](https://youtube.com/watch?v=tyUQOm2oI5A) 2024-05-09T14:37Z 31.2K followers, [----] engagements "ServiceNow Database Explained: Tables Records Fields and Relationships If you're working with ServiceNow everything you do depends on one critical component: the database. In this video we break down how the ServiceNow database works starting with the basics: tables records fields and data types. Youll learn how data is structured how relationships are created using reference fields and how to explore the database using built-in tools like the Tables module Dictionary entries and Schema Maps. Well also cover: What dictionary tables are and how they power the platform How to view and modify" [YouTube Link](https://youtube.com/watch?v=z9y2xiZ9C3Y) 2024-04-26T23:51Z 31.2K followers, 17.9K engagements "ServiceNow Form Views Explained: How to View Edit and Create Records Want to understand how ServiceNow Form Views work In this video we take a hands-on tour of one of the most important and frequently used parts of the ServiceNow platform the Form View. Whether you're viewing a user record editing data creating new entries or designing your own custom form layout this video shows you exactly how it's done. Well cover: What a Form View is How it connects to the ServiceNow database Viewing and editing records Form layout and form design tools Using templates attachments related records and more" [YouTube Link](https://youtube.com/watch?v=6W2XQOMbbHE) 2024-04-16T20:29Z 31.2K followers, 13.4K engagements "Dot Walking in ServiceNow Explained - Relational Database [---] Dot Walking in ServiceNow lets you access data from related tables using the power of relationships in a relational database. In this video youll learn what Dot Walking is how it works and why its so important for building reports filters and scripts in ServiceNow. This is one of the most powerful and often misunderstood features in the platform. So lets break it down step by step. In this video: What is a Relational Database Primary keys foreign keys and reference fields What is Dot Walking in ServiceNow Dot Walk example in a List" [YouTube Link](https://youtube.com/watch?v=zYOYCKmFDHM) 2024-03-19T00:20Z 31.2K followers, 11.7K engagements "ServiceNow List Views The Most Used Screen in the Platform (Full Tutorial) List Views are the most-used screens in ServiceNow and once you master them youll feel way more confident and productive in the platform. In this video we cover everything you need to know to get the most out of List Views from filtering and grouping records to creating views editing data and using powerful features like the Condition Builder. Whether youre prepping for a certification or just trying to work smarter this is a must-know topic. What is a List View in ServiceNow List Control Column Options & Field Menus" [YouTube Link](https://youtube.com/watch?v=tJwLQxzMpFA) 2024-03-12T16:28Z 31.2K followers, 16.4K engagements "ServiceNow User Interface (Next Experience) Full UI Walkthrough for Beginners New to ServiceNow This video gives you a full tour of the user interface - what ServiceNow calls the Next Experience. Well log in explore the Unified Navigation Header open Applications and Modules and walk through the different types of screens used across the platform. Whether youre prepping for the CSA exam or just getting started this is the perfect place to begin. Navigating the Next Experience UI Understanding the Unified Navigation Header How the Application Navigator works Using Favorites History and Global" [YouTube Link](https://youtube.com/watch?v=_V2jegw6cmU) 2024-03-04T22:30Z 31.2K followers, 36.5K engagements "How Users Groups and Roles Work in ServiceNow (Understanding Personas) Understanding how Users Groups and Roles work in ServiceNow is critical to managing access configuring permissions and delivering the right experience to every person in the platform. In this video we break down the key concepts behind user identity in ServiceNow whats known as a users "Persona" and how the system uses database relationships to define who a person is and what they can do. What is an Instance in ServiceNow How to get a free Personal Developer Instance (PDI) What is a User Group and Role The difference" [YouTube Link](https://youtube.com/watch?v=_weJX6wTTdc) 2024-02-20T18:48Z 31.2K followers, 43.5K engagements "What is ServiceNow Explained Simply for Beginners ServiceNow can mean very different things depending on who you ask a ticketing tool a development platform a service catalog or a knowledge base. So what *is* ServiceNow really In this video we break it down in the simplest possible way starting with the big picture and walking through the three core parts of the platform: the database the suite of applications and the development environment. What ServiceNow actually is (and why its hard to define) Cloud-based platform overview The enterprise-wide ServiceNow database Out-of-box applications" [YouTube Link](https://youtube.com/watch?v=yf6BOswaex4) 2024-02-13T23:07Z 31.2K followers, 209K engagements "What Does a ServiceNow Developer Really Do Salary Skills and Tips Ever wondered what a ServiceNow developer actually does In this in-depth guide we walk through the ServiceNow developer role what it is what skills you need how much you can earn and how to get started. Whether you're just starting out or considering a career change this video is your roadmap to the ServiceNow development world. Real ServiceNow developer salary data (Glassdoor Indeed ZipRecruiter) A walkthrough of the ServiceNow platform and developer tools Key skills and technologies (JavaScript integrations database work" [YouTube Link](https://youtube.com/watch?v=t-tbK4vguQs) 2023-10-05T18:32Z 31.2K followers, 18.6K engagements "Query the ServiceNow Database Using GlideRecord (Like a Developer) Curious how to actually query the ServiceNow database like a real ServiceNow developer In this video I walk you through how to use the GlideRecord API in JavaScript to pull records from the sys_user table - just like writing SQL but using the tools built into ServiceNow. Its one of the most fundamental skills a ServiceNow developer can have and I promise its easier than you think. Navigate the User table in the UI Learn why SQL doesn't work in Scripts - and what to use instead Discover GlideRecord the API that lets you query" [YouTube Link](https://youtube.com/watch?v=lCeBi35Z_X8) 2023-09-03T18:37Z 31.2K followers, 14.2K engagements "What is ServiceNow Discovery (Live Demo + CSA Exam Guide) In this video we break down the fundamentals of ServiceNow Discovery what it is how it works and why it matters. You'll learn about MID Servers how Discovery communicates with your network and how it populates the CMDB. Well walk through the four phases of Discovery then jump into a live demo of a Discovery scan using a MID Server. Whether youre preparing for the ServiceNow CSA exam or just want to level up your understanding of Discovery this video gives you the clarity you need with no jargon no fluff. What ServiceNow Discovery is" [YouTube Link](https://youtube.com/watch?v=hVIpcN6mHh4) 2023-08-29T20:18Z 31.2K followers, 48.8K engagements "ServiceNow CMDB Explained: What It Is How It Works Why It Matters If youre learning ServiceNow understanding the Configuration Management Database (CMDB) is essential. Whether youre preparing for the CSA exam or simply want to see how modern IT infrastructure is tracked and managed this video breaks it all down in plain English. Youll learn: What the ServiceNow CMDB is and how it works How configuration items (CIs) and relationships are stored in the database Where CMDB data comes from manual entry integrations and automated Discovery What the IRE (Identification and Reconciliation Engine)" [YouTube Link](https://youtube.com/watch?v=1G5vExjjmy0) 2023-08-14T22:16Z 31.2K followers, 79.5K engagements "ServiceNow Knowledge Management Explained Articles Categories and Feedback Learn how Knowledge Management works in ServiceNow and how it helps organizations capture and share useful information. In this video you'll learn how to create and manage knowledge bases categories and articles and how user feedback improves knowledge quality over time. Perfect for CSA exam prep or leveling up your platform skills. What Knowledge Management is and why it matters Overview of key tables: Knowledge Base Category Article and Feedback How to create and organize knowledge articles How workflows and" [YouTube Link](https://youtube.com/watch?v=n_ScoD-vz5Y) 2023-06-29T12:40Z 31.2K followers, 36.4K engagements "Show Me the Data: How to Master Reporting in ServiceNow In this video we dive deep into one of the most powerful and essential features of the ServiceNow platform Reporting. Whether you're preparing for the CSA exam or trying to master the platform as a ServiceNow admin or developer this is your complete guide. We take a data-first approach to understanding the reporting functionality in ServiceNow. You'll see exactly how reports are stored built scheduled and shared all from the ground up. Understand the sys_report table and related reporting tables Learn how to create edit and share reports" [YouTube Link](https://youtube.com/watch?v=tyEwmBgGDCE) 2023-05-31T13:24Z 31.2K followers, 56K engagements "Top [--] Questions About ServiceNow (Explained Simply) Curious about ServiceNow In this video I answer the [--] most common questions people ask about the platform in simple practical terms. Whether you're new to IT or considering a ServiceNow career this is the perfect starting point. What is ServiceNow What does a ServiceNow Developer do What is the CMDB and why does it matter Get the Study Guide + Course Download the free CSA Study Guide eBook: https://knewget.com/csa-ebook/ Get the full CSA Masterclass & Prep Hub here: https://knewget.com/csa-masterclass-prep-hub/ -- TIMESTAMPS -- 00:00 What" [YouTube Link](https://youtube.com/watch?v=Qjf-LuQKvis) 2023-04-14T21:55Z 31.2K followers, 12.2K engagements "ServiceNow Data Imports Transform Maps & Field Maps Explained (with Demo) Learn how to map data into ServiceNow using Transform Maps and Field Maps essential tools for any ServiceNow developer working with data imports. In this hands-on session you'll walk through the full setup process understand how data flows from the staging table to the target table and explore the power of the coalesce feature to prevent duplicate records. This is part of our ServiceNow Data Import Series so be sure to check out earlier steps if youre just joining What is a Transform Map and why it matters How Field" [YouTube Link](https://youtube.com/watch?v=J0Pw0Nl1WVI) 2023-03-01T19:14Z 31.2K followers, 15.6K engagements "ServiceNow Import Sets Explained Understanding the Staging Table In this video we continue our step-by-step journey through the ServiceNow data import process focusing on what happens after you configure your Data Source. Specifically we explore how ServiceNow uses Import Sets and Staging Tables to temporarily hold your incoming data before its transformed and loaded into the final destination. You'll see exactly how the staging table is created how records are grouped into Import Sets and how this structure supports safe organized data imports. Review your Data Source configuration Test your" [YouTube Link](https://youtube.com/watch?v=2RIFXWExERw) 2023-03-01T19:04Z 31.2K followers, 11.3K engagements "Understanding ServiceNow Data Imports: Source Staging Table and Target Explained Starting a ServiceNow data import project This is your beginner-friendly introduction to how the import process works behind the scenes. We explain the three key data layers involved the source the staging table (also known as the import set table) and the target and how ServiceNow handles each one during a standard data import. This is the first in a series of videos where well walk through everything you need to know about importing data into ServiceNow step-by-step. What is a staging table in ServiceNow Why is" [YouTube Link](https://youtube.com/watch?v=8drzUbZ7Itw) 2023-03-01T18:17Z 31.2K followers, [----] engagements "ServiceNow Data Source Explained: How to Set Up a Standard Import In this video we walk through how to create a Data Source in ServiceNow the first real step in building a standard data import. Youll learn how to define the source system configure the import settings and set the table name and label for the staging table that ServiceNow will automatically create when the import begins. If you're learning ServiceNow or preparing for the CSA exam understanding Data Sources is essential this is where every import begins. What is a data source in ServiceNow How to create one using the" [YouTube Link](https://youtube.com/watch?v=lwSVWJ38dKw) 2023-03-01T17:40Z 31.2K followers, 16.9K engagements "Low Code / No Code Explained with Humor (For Business & Tech People) What is Low Code / No Code development and why is everyone talking about it In this video we take a fun and surprisingly insightful journey across the IT landscape to explain what Low Code / No Code really means how it works and why it matters for both businesspeople and developers. Youll meet our cast of characters face off against The Wall and discover how platforms like ServiceNow are changing the game. What Low Code / No Code means (in plain English) A humorous story of how software development used to work How tools" [YouTube Link](https://youtube.com/watch?v=lB7aRYmP5QU) 2023-02-26T02:16Z 31.2K followers, [----] engagements "Understanding Tasks in ServiceNow: The Task Table Assignment Rules & Visual Task Boards In this video we take a deep dive into how task management works in ServiceNow a key topic for anyone preparing for the CSA exam or looking to build real skills on the platform. Youll learn how the Task table is structured how assignment rules work and how visual task boards can help you manage work more effectively. Well also walk through a hands-on demo of creating an assignment rule and using user presence and real-time editing features to collaborate on tasks. What tasks are and how theyre stored in" [YouTube Link](https://youtube.com/watch?v=25ailVP9EjU) 2023-02-14T19:08Z 31.2K followers, 58.1K engagements "ServiceNow Forms Explained What You Need to Know for the CSA Exam In this video we dive deep into Forms in ServiceNow one of the most important page types you'll use every day. Whether you're preparing for the CSA certification or just want to become a stronger ServiceNow user mastering forms is essential. You'll learn: What forms are and how they work in ServiceNow The structure of a form: fields sections related lists and formatters Field types including string choice reference list and journal How form views and personalization work Saving submitting and using templates Tips for copying" [YouTube Link](https://youtube.com/watch?v=Ty6rmybAIa0) 2023-01-23T11:00Z 31.2K followers, 12.2K engagements "How to Get a Free ServiceNow Personal Developer Instance (PDI) If you're learning ServiceNow this is your first step. In this video I'll show you how to set up your own free Personal Developer Instance (PDI) a full-featured version of ServiceNow that runs in the cloud and gives you admin-level access. You'll learn: How to join the ServiceNow Developer Program How to request and launch your own PDI How to log in as a system administrator What to know about PDI hibernation and activity requirements How to avoid losing your instance Why a PDI is essential for learning and certification prep Get" [YouTube Link](https://youtube.com/watch?v=DRU9cxH-TKg) 2022-12-03T03:37Z 31.2K followers, 15.3K engagements "What is ServiceNow Hands-On Demo & Step-by-Step Tour Want to understand ServiceNow and actually see it in action In this hands-on ServiceNow tutorial for beginners I answer the question What is ServiceNow with a real step-by-step demo of the ServiceNow platform. Youll log in explore the ServiceNow UI see the built-in applications and learn how ServiceNow helps organizations manage IT service management (ITSM) incidents assets and more all in one cloud-based system. Whether youre brand new to ServiceNow or working toward ServiceNow CSA certification this walkthrough is the perfect place to" [YouTube Link](https://youtube.com/watch?v=MsUtp2ggmdE) 2022-11-15T19:20Z 31.2K followers, 228.8K engagements "ServiceNow CMDB [---] What Is a CMDB Want to finally understand what a CMDB really is and how it works in ServiceNow In this beginner-friendly guide I break down the Configuration Management Database (CMDB) in plain English so you can see exactly what it does why it matters and how it fits into ServiceNow. Perfect for CSA exam prep or anyone learning the platforms core data model. Youll learn: What a CMDB is and why organizations use it How CMDB supports configuration management What configuration items (CIs) and relationships are How tables classes and hierarchies structure the CMDB Ways to" [YouTube Link](https://youtube.com/watch?v=0Cz4MyxOtHc) 2022-03-11T19:42Z 31.2K followers, 106.7K engagements "What Is ServiceNow Explained Simply What exactly is ServiceNow In this video we break it down using the classic six questions Who What Where When Why and How to help you understand ServiceNow from every angle. Whether you're new to the platform or just trying to explain it to others this is the perfect place to start. You'll learn: Who founded ServiceNow and who uses it When and why the platform was created What ServiceNow actually does for businesses How it works as a cloud-based platform Where it's used and where the data lives A simple working definition of ServiceNow anyone can understand" [YouTube Link](https://youtube.com/watch?v=TJA7EengwX4) 2022-02-24T16:47Z 31.2K followers, 239.7K engagements "ServiceNow Lists and Filters Explained How to View Search and Customize Data In this video we explore Lists and Filters in ServiceNow two of the most essential tools you'll use every day to view and work with data. Whether you're preparing for the CSA exam or trying to get more efficient in the platform mastering lists is a must. You'll learn: What list views are and how they work in ServiceNow How to access any table using dot commands like .list How to filter data with the condition builder column search and breadcrumbs How to customize list layouts and saved views How to use list column" [YouTube Link](https://youtube.com/watch?v=WUNkuK6c3yE) 2022-02-11T02:40Z 31.2K followers, 21.5K engagements "ServiceNow Branding Explained How to Customize the Look of Your Instance In this video we take a hands-on look at branding in ServiceNow how to customize the default look and feel of your instance to reflect your company's identity. You'll learn how to use the Guided Setup wizard to apply your logo colors and welcome messages so your users feel right at home. You'll learn: What branding means in ServiceNow Why branding can improve adoption and user confidence How to use the ITSM Guided Setup wizard for UI customization How to update system configuration and welcome page settings The" [YouTube Link](https://youtube.com/watch?v=u38XX0RqtAg) 2021-12-15T22:12Z 31.2K followers, [----] engagements "ServiceNow User Interface Overview CSA Certification Prep In this video we take a deep dive into the ServiceNow User Interface the primary way youll interact with the platform. Whether you're preparing for the CSA certification exam or just getting started with ServiceNow this video walks you through the key screen elements and tools every user should understand. Learn the [--] main UI elements: Banner Frame Application Navigator and Content Frame Explore tools like Global Search Connect Chat Contextual Help and System Settings Understand how to customize your user interface with settings and" [YouTube Link](https://youtube.com/watch?v=Mbsc9GvcuWk) 2021-12-09T02:46Z 31.2K followers, 22.7K engagements "How to Get a Free ServiceNow Developer Instance (PDI Setup Tutorial) Want to practice ServiceNow hands-on and follow along with the lessons in this series In this video you'll learn exactly how to set up your own free ServiceNow Personal Developer Instance (PDI). Its a crucial step if you're preparing for the ServiceNow CSA exam or just want to build real skills on the platform. What a Personal Developer Instance (PDI) is Why you need one for learning and certification prep How to sign up for the ServiceNow Developer Program Step-by-step walkthrough of requesting your free instance How to" [YouTube Link](https://youtube.com/watch?v=wWQ2afPCypA) 2021-12-01T19:57Z 31.2K followers, 12.6K engagements "What Is the ServiceNow Platform Architecture Workflows and Access (CSA Prep) This video is part of our ServiceNow Fundamentals Learning Path your complete guide to passing the CSA certification exam. In this lesson we walk through a high-level overview of the ServiceNow platform based on official CSA objectives. Whether you're just getting started or reviewing for the exam this video will help you build a solid foundation. What is the Now Platform and APaaS Architecture applications and workflows The [--] primary workflow categories (IT Employee Customer Creator) Multi-instance architecture" [YouTube Link](https://youtube.com/watch?v=qKEqC5CfAxI) 2021-11-30T20:29Z 31.2K followers, 25.4K engagements Limited data mode. Full metrics available with subscription: lunarcrush.com/pricing
@knewget knewget
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Social Influence
Social category influence stocks finance
Social topic influence servicenow #48, how to, what is, service, data, break, how it, the most, list, model
Top assets mentioned ServiceNow Inc (NOW)
Top Social Posts
Top posts by engagements in the last [--] hours
"ITSM & ITIL Explained Simply Beginners Guide Curious about ITSM & ITIL but want it explained simply In this beginners guide I break down both concepts in plain English; what they are how they work and why they matter for anyone working in or around IT. Whether youre just starting out or looking to strengthen your understanding of IT Service Management this video makes ITSM and ITIL easy to understand and apply. Youll learn: What ITSM really means Why ITIL is like a recipe book for delivering IT services Key concepts like Utility vs. Warranty Service Value System and Guiding Principles How it"
YouTube Link 2025-01-06T22:46Z 31.2K followers, 64K engagements
"ServiceNow CMDB [---] What Is a CMDB Want to finally understand what a CMDB really is and how it works in ServiceNow In this beginner-friendly guide I break down the Configuration Management Database (CMDB) in plain English so you can see exactly what it does why it matters and how it fits into ServiceNow. Perfect for CSA exam prep or anyone learning the platforms core data model. Youll learn: What a CMDB is and why organizations use it How CMDB supports configuration management What configuration items (CIs) and relationships are How tables classes and hierarchies structure the CMDB Ways to"
YouTube Link 2022-03-11T19:42Z 31.2K followers, 106.7K engagements
"Understanding Tasks in ServiceNow: The Task Table Assignment Rules & Visual Task Boards In this video we take a deep dive into how task management works in ServiceNow a key topic for anyone preparing for the CSA exam or looking to build real skills on the platform. Youll learn how the Task table is structured how assignment rules work and how visual task boards can help you manage work more effectively. Well also walk through a hands-on demo of creating an assignment rule and using user presence and real-time editing features to collaborate on tasks. What tasks are and how theyre stored in"
YouTube Link 2023-02-14T19:08Z 31.2K followers, 58.1K engagements
"ServiceNow CMDB Explained: What It Is Why It Matters and How It Works What exactly is the ServiceNow CMDB and why does it matter In this video I break down ServiceNows Configuration Management Database (CMDB) what it is how it works and why its such a foundational part of the platform. Youll learn: What configuration management means in plain language How the CMDB stores IT components (hardware software services) What a Configuration Item (CI) is and how relationships are tracked How automated discovery tools like Service Mapping and Discovery work Why the CMDB is central to ServiceNow and"
YouTube Link 2025-02-04T17:28Z 31.2K followers, 21.4K engagements
"ServiceNow CSA Certification - Where to Start (Beginners Guide) If you want to start learning ServiceNow and work toward your CSA certification this beginners guide will show you exactly where to begin. Youll learn what the CSA certification is why it matters and the first steps to prepare even if you have no IT background. In this video: What the ServiceNow CSA certification covers Why its one of the best entry points into tech Two ways to start learning ServiceNow including a free study guide How CSA certification can open doors to high-demand high-paying roles Looking for resources"
YouTube Link 2025-08-14T13:43Z 31.2K followers, 11.8K engagements
"ITSM Explained: Quick Guide to IT Service Management & ITIL Basics If youve ever wondered what ITSM is how it works or why it matters this video breaks it down in simple terms. Well cover what IT Service Management (ITSM) is how it relates to ITIL and why its a game-changer for delivering IT services. Looking for resources Download my FREE ServiceNow Fundamentals CSA Certification Study Companion. Its designed to help you prepare for ServiceNow's Certified System Administrator (CSA) exam with notes explanations and tips: https://knewget.com/csa-ebook Join my CSA Masterclass & Prep Hub to"
YouTube Link 2025-06-17T14:01Z 31.2K followers, 14.5K engagements
"ServiceNow List Views The Most Used Screen in the Platform (Full Tutorial) List Views are the most-used screens in ServiceNow and once you master them youll feel way more confident and productive in the platform. In this video we cover everything you need to know to get the most out of List Views from filtering and grouping records to creating views editing data and using powerful features like the Condition Builder. Whether youre prepping for a certification or just trying to work smarter this is a must-know topic. What is a List View in ServiceNow List Control Column Options & Field Menus"
YouTube Link 2024-03-12T16:28Z 31.2K followers, 16.4K engagements
"How to Import Data into ServiceNow (Step-by-Step Integration Guide) Need to import data into ServiceNow In this video I walk you through the most common way to build a ServiceNow data integration step by step. Well cover how to: Create a Data Source Configure a Transform Map and Field Maps Set up a Scheduled Data Import Understand the role of the Import Set table and Target table Use the Coalesce setting to prevent duplicates By the end youll understand exactly how to move external data into ServiceNow and keep it in sync. If you're working toward the ServiceNow CSA certification or just"
YouTube Link 2024-12-09T17:31Z 31.2K followers, 14.3K engagements
"What is ServiceNow Hands-On Demo & Step-by-Step Tour Want to understand ServiceNow and actually see it in action In this hands-on ServiceNow tutorial for beginners I answer the question What is ServiceNow with a real step-by-step demo of the ServiceNow platform. Youll log in explore the ServiceNow UI see the built-in applications and learn how ServiceNow helps organizations manage IT service management (ITSM) incidents assets and more all in one cloud-based system. Whether youre brand new to ServiceNow or working toward ServiceNow CSA certification this walkthrough is the perfect place to"
YouTube Link 2022-11-15T19:20Z 31.2K followers, 228.8K engagements
"ServiceNow ACLs Explained: How Access Controls Work (with Examples) In this video we take a deep dive into Access Controls (ACLs) in ServiceNow what they are how they work and how to use them to control access to records and fields. Ill show you how ACLs define who can do what to which thing and walk through real examples using a demo table. Youll learn: How to find and understand ACLs in ServiceNow The difference between record-level and field-level ACLs How to create your own ACLs with roles conditions and scripts How to test them using impersonation How ACLs help enforce data security in"
YouTube Link 2024-05-22T15:04Z 31.2K followers, 23.1K engagements
"ServiceNow User Interface (Next Experience) Full UI Walkthrough for Beginners New to ServiceNow This video gives you a full tour of the user interface - what ServiceNow calls the Next Experience. Well log in explore the Unified Navigation Header open Applications and Modules and walk through the different types of screens used across the platform. Whether youre prepping for the CSA exam or just getting started this is the perfect place to begin. Navigating the Next Experience UI Understanding the Unified Navigation Header How the Application Navigator works Using Favorites History and Global"
YouTube Link 2024-03-04T22:30Z 31.2K followers, 36.5K engagements
"How Users Groups and Roles Work in ServiceNow (Understanding Personas) Understanding how Users Groups and Roles work in ServiceNow is critical to managing access configuring permissions and delivering the right experience to every person in the platform. In this video we break down the key concepts behind user identity in ServiceNow whats known as a users "Persona" and how the system uses database relationships to define who a person is and what they can do. What is an Instance in ServiceNow How to get a free Personal Developer Instance (PDI) What is a User Group and Role The difference"
YouTube Link 2024-02-20T18:48Z 31.2K followers, 43.5K engagements
"What Is ServiceNow How to Explain It Clearly (Beginner-Friendly Guide) Explaining what ServiceNow is is one of the most common and most important interview questions youll face. In this beginner-friendly guide Ill show you how to break it down simply speak with confidence and give an answer that actually makes sense to non-technical people. Whether you're preparing for a ServiceNow interview starting your CSA journey or trying to understand the platform at a high level this video will help you explain it clearly and correctly. What ServiceNow actually is (in plain English) Why companies use"
YouTube Link 2025-11-19T15:13Z 31.2K followers, [----] engagements
"What is ServiceNow Discovery (Live Demo + CSA Exam Guide) In this video we break down the fundamentals of ServiceNow Discovery what it is how it works and why it matters. You'll learn about MID Servers how Discovery communicates with your network and how it populates the CMDB. Well walk through the four phases of Discovery then jump into a live demo of a Discovery scan using a MID Server. Whether youre preparing for the ServiceNow CSA exam or just want to level up your understanding of Discovery this video gives you the clarity you need with no jargon no fluff. What ServiceNow Discovery is"
YouTube Link 2023-08-29T20:18Z 31.2K followers, 48.8K engagements
"What is ServiceNow (The Best Explanation Youll Ever Hear) ServiceNow can seem intimidating at first but once you understand what it actually is and how it works everything starts to click. In this beginner-friendly video Ill walk you through the platform step-by-step using real examples and plain language. You'll learn what ServiceNow is what it does how it works and how it can help you launch a career in IT even if you're not technical. Whether you're brand new to tech or just trying to wrap your head around ServiceNow this is the explanation you've been looking for. Heres what well cover:"
YouTube Link 2025-07-31T15:01Z 31.2K followers, 30.8K engagements
"Low Code / No Code Explained with Humor (For Business & Tech People) What is Low Code / No Code development and why is everyone talking about it In this video we take a fun and surprisingly insightful journey across the IT landscape to explain what Low Code / No Code really means how it works and why it matters for both businesspeople and developers. Youll meet our cast of characters face off against The Wall and discover how platforms like ServiceNow are changing the game. What Low Code / No Code means (in plain English) A humorous story of how software development used to work How tools"
YouTube Link 2023-02-26T02:16Z 31.2K followers, [----] engagements
"Everything in ServiceNow Is a Record in a Database Table Understanding ServiceNow gets a lot easier once you stop focusing on clicks and start understanding how the platform is built. In this video I explain the single mental model that changed everything for me when I was learning ServiceNow: almost everything you see in the platform is just a record in a database table somewhere. Once this clicks lists forms workflows and even system behavior start to make a lot more sense. Heres what we cover: How ServiceNow is built around a single shared database What records tables and relationships"
YouTube Link 2026-01-31T00:57Z 31.2K followers, [---] engagements
"How to Start an IT Career with ServiceNow (No Experience or Coding Required) Thinking about a career in IT but dont know where to start This video explains why ServiceNow is one of the best ways to break into techespecially if you dont have prior IT or coding experience. Ill walk you through what ServiceNow is how it works and exactly how you can start learning it today. Well cover: What ServiceNow actually does Why its such a powerful tool for starting a career The built-in business apps database and development tools How to get your own free Personal Developer Instance (PDI) Training"
YouTube Link 2025-03-04T15:45Z 31.2K followers, 15.5K engagements
"AI in ServiceNow: Beginners Guide to Now Assist Predictive Intelligence & AI Search AI is everywhere in ServiceNow right now but what actually makes a feature AI instead of just another feature In this beginner-friendly ServiceNow AI tutorial Ill break it down with clear demos of Now Assist Predictive Intelligence AI Search and a quick look at AI Agents. Youll learn how each one really works why its considered AI and why ServiceNow is leading the way in bringing AI into business workflows. In this video youll learn: What makes AI different from traditional rules-based programming How"
YouTube Link 2025-09-09T14:01Z 31.2K followers, [----] engagements
"ServiceNow Database Explained: Tables Records Fields and Relationships If you're working with ServiceNow everything you do depends on one critical component: the database. In this video we break down how the ServiceNow database works starting with the basics: tables records fields and data types. Youll learn how data is structured how relationships are created using reference fields and how to explore the database using built-in tools like the Tables module Dictionary entries and Schema Maps. Well also cover: What dictionary tables are and how they power the platform How to view and modify"
YouTube Link 2024-04-26T23:51Z 31.2K followers, 17.9K engagements
"How to Get Certified in ServiceNow Learn about ServiceNow certifications including ServiceNow Developer and ServiceNow Administrator salaries careers and certification options. We also introduce a free series of ServiceNow training tutorials that teach all you need to know to become certified as a System Administrator (CSA) in ServiceNow. ➤ Become ServiceNow Certified and Boost Your IT Career: https://knewget.com/csa-masterclass-prep-hub -- TIMESTAMPS -- 00:00 ServiceNow Certification Overview 01:26 Why Get Certified - Influence 02:50 Why Get Certified - ServiceNow Opportunities 03:46 Why Get"
YouTube Link 2021-10-29T19:38Z 24.6K followers, 57.2K engagements
"ITSM Basics: What is ITIL Explained Simply for Beginners What is ITSM And how does ITIL help you do it well Fair question and you're in the right place for a clear beginner-friendly answer. ITIL is one of the most popular frameworks for IT Service Management (ITSM) but dont worry this isnt another dry technical lecture. This is A Simpletons Guide. In this video Ill walk you through: What ITIL is (in plain English) How ITIL connects to ITSM and real business value The [--] practical tools that make ITIL work The Four Dimensions of Service Management The Service Value System (SVS) + Service Value"
YouTube Link 2025-07-09T14:00Z 31.2K followers, [----] engagements
"What Are Tables in ServiceNow (Simple Interview Answer) Understanding tables is one of the simplest ways to make ServiceNow click and its a topic that comes up in almost every interview. In this video Ill show you how to explain tables records and fields in a way thats clear confident and actually sounds like real experience. Youll also see how to tie your answer back to the bigger picture of how ServiceNow works behind the scenes which is exactly what interviewers want to hear. Heres what we cover: What tables really are (in plain English) How lists and forms tie directly to tables Parent"
YouTube Link 2025-12-16T14:56Z 31.2K followers, [----] engagements
"What Is a Relational Database Beginners Guide If youre learning IT understanding relational databases is a must. In this video well break down what a relational database is how it works and why its the foundation of modern systems including ServiceNow. Whether youre just starting with SQL or preparing for the ServiceNow CSA exam this beginner-friendly guide explains it all in plain English. Youll learn: What tables fields records and keys are in a relational database How relationships connect data across multiple tables Why primary keys and foreign keys are critical to database design The"
YouTube Link 2025-09-22T13:31Z 31.2K followers, [----] engagements
"Dot Walking in ServiceNow Explained - Relational Database [---] Dot Walking in ServiceNow lets you access data from related tables using the power of relationships in a relational database. In this video youll learn what Dot Walking is how it works and why its so important for building reports filters and scripts in ServiceNow. This is one of the most powerful and often misunderstood features in the platform. So lets break it down step by step. In this video: What is a Relational Database Primary keys foreign keys and reference fields What is Dot Walking in ServiceNow Dot Walk example in a List"
YouTube Link 2024-03-19T00:20Z 31.2K followers, 11.7K engagements
"How to Explain ServiceNow Workflows (Beginner Guide + Interview Tips) Understanding how ServiceNow workflows really work can set you apart in interviews and on the job. In this video I break down the core ideas behind ServiceNow automation (when what and who) and show you how to talk about workflows clearly confidently and in a way that sounds like real experience. Perfect for beginners CSA students and anyone prepping for a ServiceNow interview. Youll learn: What a workflow actually is (in plain English) How triggers actions and participants fit together How Flow Designer builds the logic"
YouTube Link 2025-12-01T15:19Z 31.2K followers, [----] engagements
"ServiceNow CMDB Explained: What It Is How It Works Why It Matters If youre learning ServiceNow understanding the Configuration Management Database (CMDB) is essential. Whether youre preparing for the CSA exam or simply want to see how modern IT infrastructure is tracked and managed this video breaks it all down in plain English. Youll learn: What the ServiceNow CMDB is and how it works How configuration items (CIs) and relationships are stored in the database Where CMDB data comes from manual entry integrations and automated Discovery What the IRE (Identification and Reconciliation Engine)"
YouTube Link 2023-08-14T22:16Z 31.2K followers, 79.5K engagements
"ServiceNow Access Controls (ACLs) Explained: Nail This Interview Question Every Time When interviewers ask about ServiceNow Access Controls (ACLs) they're not just testing definitions they're checking if you truly understand how ServiceNow secures data. In this video I break down ACLs in plain English: the deny-by-default model who/what/which thing logic record vs. field-level controls and how to explain them confidently in interviews. Whether you're prepping for your first ServiceNow role or refreshing for CSA certification you'll learn: The real difference between roles and ACLs How ACLs"
YouTube Link 2026-01-22T21:00Z 31.2K followers, [---] engagements
"ServiceNow Data Imports Transform Maps & Field Maps Explained (with Demo) Learn how to map data into ServiceNow using Transform Maps and Field Maps essential tools for any ServiceNow developer working with data imports. In this hands-on session you'll walk through the full setup process understand how data flows from the staging table to the target table and explore the power of the coalesce feature to prevent duplicate records. This is part of our ServiceNow Data Import Series so be sure to check out earlier steps if youre just joining What is a Transform Map and why it matters How Field"
YouTube Link 2023-03-01T19:14Z 31.2K followers, 15.6K engagements
"How to Get Your Free ServiceNow Personal Developer Instance (PDI) Step by Step If youre just getting started with ServiceNow one of the biggest questions is: How do you actually practice using the platform without already working at a company The answer is a Personal Developer Instance (PDI). In this video I walk you step by step through how to get your free ServiceNow Personal Developer Instance explain what it is why it exists and show you exactly how to request one start to finish. This is the safest and most reliable way to get hands-on with ServiceNow so tables records lists and forms"
YouTube Link 2026-02-09T22:36Z 31.2K followers, [---] engagements
"What Is ServiceNow Explained Simply What exactly is ServiceNow In this video we break it down using the classic six questions Who What Where When Why and How to help you understand ServiceNow from every angle. Whether you're new to the platform or just trying to explain it to others this is the perfect place to start. You'll learn: Who founded ServiceNow and who uses it When and why the platform was created What ServiceNow actually does for businesses How it works as a cloud-based platform Where it's used and where the data lives A simple working definition of ServiceNow anyone can understand"
YouTube Link 2022-02-24T16:47Z 31.2K followers, 239.7K engagements
"ServiceNow Forms Explained What You Need to Know for the CSA Exam In this video we dive deep into Forms in ServiceNow one of the most important page types you'll use every day. Whether you're preparing for the CSA certification or just want to become a stronger ServiceNow user mastering forms is essential. You'll learn: What forms are and how they work in ServiceNow The structure of a form: fields sections related lists and formatters Field types including string choice reference list and journal How form views and personalization work Saving submitting and using templates Tips for copying"
YouTube Link 2023-01-23T11:00Z 31.2K followers, 12.2K engagements
"What Is the CMDB in ServiceNow (How to Answer It in an Interview) Understanding the CMDB is one of the biggest differentiators in a ServiceNow interview and its also one of the most misunderstood topics. In this video Ill show you how to clearly explain what the CMDB is in ServiceNow why it exists and how to talk about it in a way that sounds confident and experience-based. Youll learn how to connect the CMDB back to tables relationships and real IT use cases which is exactly what interviewers are listening for. Heres what we cover: What the CMDB is (in plain English) Why ServiceNow uses a"
YouTube Link 2026-01-14T14:34Z 31.2K followers, [----] engagements
"ServiceNow Knowledge Management Explained Articles Categories and Feedback Learn how Knowledge Management works in ServiceNow and how it helps organizations capture and share useful information. In this video you'll learn how to create and manage knowledge bases categories and articles and how user feedback improves knowledge quality over time. Perfect for CSA exam prep or leveling up your platform skills. What Knowledge Management is and why it matters Overview of key tables: Knowledge Base Category Article and Feedback How to create and organize knowledge articles How workflows and"
YouTube Link 2023-06-29T12:40Z 31.2K followers, 36.4K engagements
"What Does a ServiceNow Developer Really Do Salary Skills and Tips Ever wondered what a ServiceNow developer actually does In this in-depth guide we walk through the ServiceNow developer role what it is what skills you need how much you can earn and how to get started. Whether you're just starting out or considering a career change this video is your roadmap to the ServiceNow development world. Real ServiceNow developer salary data (Glassdoor Indeed ZipRecruiter) A walkthrough of the ServiceNow platform and developer tools Key skills and technologies (JavaScript integrations database work"
YouTube Link 2023-10-05T18:32Z 31.2K followers, 18.6K engagements
"Show Me the Data: How to Master Reporting in ServiceNow In this video we dive deep into one of the most powerful and essential features of the ServiceNow platform Reporting. Whether you're preparing for the CSA exam or trying to master the platform as a ServiceNow admin or developer this is your complete guide. We take a data-first approach to understanding the reporting functionality in ServiceNow. You'll see exactly how reports are stored built scheduled and shared all from the ground up. Understand the sys_report table and related reporting tables Learn how to create edit and share reports"
YouTube Link 2023-05-31T13:24Z 31.2K followers, 56K engagements
"What is ServiceNow Explained Simply for Beginners ServiceNow can mean very different things depending on who you ask a ticketing tool a development platform a service catalog or a knowledge base. So what is ServiceNow really In this video we break it down in the simplest possible way starting with the big picture and walking through the three core parts of the platform: the database the suite of applications and the development environment. What ServiceNow actually is (and why its hard to define) Cloud-based platform overview The enterprise-wide ServiceNow database Out-of-box applications"
YouTube Link 2024-02-13T23:07Z 31.2K followers, 209K engagements
"How ServiceNow Works: A Single Record Is Useful Connected Records Are Powerful How does ServiceNow actually work behind the scenes Most people learn ServiceNow by memorizing screens and clicks. But the real power of the platform comes from something much simpler how records connect to each other in the database. In this video Ill show you why a single record is useful but connected records are powerful and how this idea makes ServiceNow easier to understand easier to learn and much less overwhelming (especially if youre preparing for the CSA exam). This is a beginner-friendly explanation"
YouTube Link 2026-02-04T16:43Z 31.2K followers, [---] engagements
"How to Get Your Free ServiceNow Personal Developer Instance (PDI) Step by Step If youre just getting started with ServiceNow one of the biggest questions is: How do you actually practice using the platform without already working at a company The answer is a Personal Developer Instance (PDI). In this video I walk you step by step through how to get your free ServiceNow Personal Developer Instance explain what it is why it exists and show you exactly how to request one start to finish. This is the safest and most reliable way to get hands-on with ServiceNow so tables records lists and forms"
YouTube Link 2026-02-09T22:36Z 31.2K followers, [---] engagements
"How ServiceNow Works: A Single Record Is Useful Connected Records Are Powerful How does ServiceNow actually work behind the scenes Most people learn ServiceNow by memorizing screens and clicks. But the real power of the platform comes from something much simpler how records connect to each other in the database. In this video Ill show you why a single record is useful but connected records are powerful and how this idea makes ServiceNow easier to understand easier to learn and much less overwhelming (especially if youre preparing for the CSA exam). This is a beginner-friendly explanation"
YouTube Link 2026-02-04T16:43Z 31.2K followers, [---] engagements
"Everything in ServiceNow Is a Record in a Database Table Understanding ServiceNow gets a lot easier once you stop focusing on clicks and start understanding how the platform is built. In this video I explain the single mental model that changed everything for me when I was learning ServiceNow: almost everything you see in the platform is just a record in a database table somewhere. Once this clicks lists forms workflows and even system behavior start to make a lot more sense. Heres what we cover: How ServiceNow is built around a single shared database What records tables and relationships"
YouTube Link 2026-01-31T00:57Z 31.2K followers, [---] engagements
"ServiceNow Access Controls (ACLs) Explained: Nail This Interview Question Every Time When interviewers ask about ServiceNow Access Controls (ACLs) they're not just testing definitions they're checking if you truly understand how ServiceNow secures data. In this video I break down ACLs in plain English: the deny-by-default model who/what/which thing logic record vs. field-level controls and how to explain them confidently in interviews. Whether you're prepping for your first ServiceNow role or refreshing for CSA certification you'll learn: The real difference between roles and ACLs How ACLs"
YouTube Link 2026-01-22T21:00Z 31.2K followers, [---] engagements
"What Is the CMDB in ServiceNow (How to Answer It in an Interview) Understanding the CMDB is one of the biggest differentiators in a ServiceNow interview and its also one of the most misunderstood topics. In this video Ill show you how to clearly explain what the CMDB is in ServiceNow why it exists and how to talk about it in a way that sounds confident and experience-based. Youll learn how to connect the CMDB back to tables relationships and real IT use cases which is exactly what interviewers are listening for. Heres what we cover: What the CMDB is (in plain English) Why ServiceNow uses a"
YouTube Link 2026-01-14T14:34Z 31.2K followers, [----] engagements
"What Are Tables in ServiceNow (Simple Interview Answer) Understanding tables is one of the simplest ways to make ServiceNow click and its a topic that comes up in almost every interview. In this video Ill show you how to explain tables records and fields in a way thats clear confident and actually sounds like real experience. Youll also see how to tie your answer back to the bigger picture of how ServiceNow works behind the scenes which is exactly what interviewers want to hear. Heres what we cover: What tables really are (in plain English) How lists and forms tie directly to tables Parent"
YouTube Link 2025-12-16T14:56Z 31.2K followers, [----] engagements
"How to Explain ServiceNow Workflows (Beginner Guide + Interview Tips) Understanding how ServiceNow workflows really work can set you apart in interviews and on the job. In this video I break down the core ideas behind ServiceNow automation (when what and who) and show you how to talk about workflows clearly confidently and in a way that sounds like real experience. Perfect for beginners CSA students and anyone prepping for a ServiceNow interview. Youll learn: What a workflow actually is (in plain English) How triggers actions and participants fit together How Flow Designer builds the logic"
YouTube Link 2025-12-01T15:19Z 31.2K followers, [----] engagements
"What Is ServiceNow How to Explain It Clearly (Beginner-Friendly Guide) Explaining what ServiceNow is is one of the most common and most important interview questions youll face. In this beginner-friendly guide Ill show you how to break it down simply speak with confidence and give an answer that actually makes sense to non-technical people. Whether you're preparing for a ServiceNow interview starting your CSA journey or trying to understand the platform at a high level this video will help you explain it clearly and correctly. What ServiceNow actually is (in plain English) Why companies use"
YouTube Link 2025-11-19T15:13Z 31.2K followers, [----] engagements
"What Is a Relational Database Beginners Guide If youre learning IT understanding relational databases is a must. In this video well break down what a relational database is how it works and why its the foundation of modern systems including ServiceNow. Whether youre just starting with SQL or preparing for the ServiceNow CSA exam this beginner-friendly guide explains it all in plain English. Youll learn: What tables fields records and keys are in a relational database How relationships connect data across multiple tables Why primary keys and foreign keys are critical to database design The"
YouTube Link 2025-09-22T13:31Z 31.2K followers, [----] engagements
"AI in ServiceNow: Beginners Guide to Now Assist Predictive Intelligence & AI Search AI is everywhere in ServiceNow right now but what actually makes a feature AI instead of just another feature In this beginner-friendly ServiceNow AI tutorial Ill break it down with clear demos of Now Assist Predictive Intelligence AI Search and a quick look at AI Agents. Youll learn how each one really works why its considered AI and why ServiceNow is leading the way in bringing AI into business workflows. In this video youll learn: What makes AI different from traditional rules-based programming How"
YouTube Link 2025-09-09T14:01Z 31.2K followers, [----] engagements
"ServiceNow CSA Certification - Where to Start (Beginners Guide) If you want to start learning ServiceNow and work toward your CSA certification this beginners guide will show you exactly where to begin. Youll learn what the CSA certification is why it matters and the first steps to prepare even if you have no IT background. In this video: What the ServiceNow CSA certification covers Why its one of the best entry points into tech Two ways to start learning ServiceNow including a free study guide How CSA certification can open doors to high-demand high-paying roles Looking for resources"
YouTube Link 2025-08-14T13:43Z 31.2K followers, 11.8K engagements
"What is ServiceNow (The Best Explanation Youll Ever Hear) ServiceNow can seem intimidating at first but once you understand what it actually is and how it works everything starts to click. In this beginner-friendly video Ill walk you through the platform step-by-step using real examples and plain language. You'll learn what ServiceNow is what it does how it works and how it can help you launch a career in IT even if you're not technical. Whether you're brand new to tech or just trying to wrap your head around ServiceNow this is the explanation you've been looking for. Heres what well cover:"
YouTube Link 2025-07-31T15:01Z 31.2K followers, 30.8K engagements
"ITSM Basics: What is ITIL Explained Simply for Beginners What is ITSM And how does ITIL help you do it well Fair question and you're in the right place for a clear beginner-friendly answer. ITIL is one of the most popular frameworks for IT Service Management (ITSM) but dont worry this isnt another dry technical lecture. This is A Simpletons Guide. In this video Ill walk you through: What ITIL is (in plain English) How ITIL connects to ITSM and real business value The [--] practical tools that make ITIL work The Four Dimensions of Service Management The Service Value System (SVS) + Service Value"
YouTube Link 2025-07-09T14:00Z 31.2K followers, [----] engagements
"ITSM Explained: Quick Guide to IT Service Management & ITIL Basics If youve ever wondered what ITSM is how it works or why it matters this video breaks it down in simple terms. Well cover what IT Service Management (ITSM) is how it relates to ITIL and why its a game-changer for delivering IT services. Looking for resources Download my FREE ServiceNow Fundamentals CSA Certification Study Companion. Its designed to help you prepare for ServiceNow's Certified System Administrator (CSA) exam with notes explanations and tips: https://knewget.com/csa-ebook Join my CSA Masterclass & Prep Hub to"
YouTube Link 2025-06-17T14:01Z 31.2K followers, 14.5K engagements
"How to Start an IT Career with ServiceNow (No Experience or Coding Required) Thinking about a career in IT but dont know where to start This video explains why ServiceNow is one of the best ways to break into techespecially if you dont have prior IT or coding experience. Ill walk you through what ServiceNow is how it works and exactly how you can start learning it today. Well cover: What ServiceNow actually does Why its such a powerful tool for starting a career The built-in business apps database and development tools How to get your own free Personal Developer Instance (PDI) Training"
YouTube Link 2025-03-04T15:45Z 31.2K followers, 15.5K engagements
"ServiceNow CMDB Explained: What It Is Why It Matters and How It Works What exactly is the ServiceNow CMDB and why does it matter In this video I break down ServiceNows Configuration Management Database (CMDB) what it is how it works and why its such a foundational part of the platform. Youll learn: What configuration management means in plain language How the CMDB stores IT components (hardware software services) What a Configuration Item (CI) is and how relationships are tracked How automated discovery tools like Service Mapping and Discovery work Why the CMDB is central to ServiceNow and"
YouTube Link 2025-02-04T17:28Z 31.2K followers, 21.4K engagements
"ITSM & ITIL Explained Simply Beginners Guide Curious about ITSM & ITIL but want it explained simply In this beginners guide I break down both concepts in plain English; what they are how they work and why they matter for anyone working in or around IT. Whether youre just starting out or looking to strengthen your understanding of IT Service Management this video makes ITSM and ITIL easy to understand and apply. Youll learn: What ITSM really means Why ITIL is like a recipe book for delivering IT services Key concepts like Utility vs. Warranty Service Value System and Guiding Principles How it"
YouTube Link 2025-01-06T22:46Z 31.2K followers, 64K engagements
"How to Import Data into ServiceNow (Step-by-Step Integration Guide) Need to import data into ServiceNow In this video I walk you through the most common way to build a ServiceNow data integration step by step. Well cover how to: Create a Data Source Configure a Transform Map and Field Maps Set up a Scheduled Data Import Understand the role of the Import Set table and Target table Use the Coalesce setting to prevent duplicates By the end youll understand exactly how to move external data into ServiceNow and keep it in sync. If you're working toward the ServiceNow CSA certification or just"
YouTube Link 2024-12-09T17:31Z 31.2K followers, 14.3K engagements
"ServiceNow ACLs Explained: How Access Controls Work (with Examples) In this video we take a deep dive into Access Controls (ACLs) in ServiceNow what they are how they work and how to use them to control access to records and fields. Ill show you how ACLs define who can do what to which thing and walk through real examples using a demo table. Youll learn: How to find and understand ACLs in ServiceNow The difference between record-level and field-level ACLs How to create your own ACLs with roles conditions and scripts How to test them using impersonation How ACLs help enforce data security in"
YouTube Link 2024-05-22T15:04Z 31.2K followers, 23.1K engagements
"ServiceNow Database Deep Dive: Table Extensions Tips and Custom Tables In this video we take a deep dive into the ServiceNow database and explore some powerful features that can help you master data modeling and productivity inside the platform. Youll learn: How Table Extensions work in ServiceNow and how they help you build hierarchical efficient data models Tips and tricks for working with the database using commands like .list .form and .filter How to create your own custom table from scratch using the System Definition modules Whether you're studying for the ServiceNow CSA certification"
YouTube Link 2024-05-09T14:37Z 31.2K followers, [----] engagements
"ServiceNow Database Explained: Tables Records Fields and Relationships If you're working with ServiceNow everything you do depends on one critical component: the database. In this video we break down how the ServiceNow database works starting with the basics: tables records fields and data types. Youll learn how data is structured how relationships are created using reference fields and how to explore the database using built-in tools like the Tables module Dictionary entries and Schema Maps. Well also cover: What dictionary tables are and how they power the platform How to view and modify"
YouTube Link 2024-04-26T23:51Z 31.2K followers, 17.9K engagements
"ServiceNow Form Views Explained: How to View Edit and Create Records Want to understand how ServiceNow Form Views work In this video we take a hands-on tour of one of the most important and frequently used parts of the ServiceNow platform the Form View. Whether you're viewing a user record editing data creating new entries or designing your own custom form layout this video shows you exactly how it's done. Well cover: What a Form View is How it connects to the ServiceNow database Viewing and editing records Form layout and form design tools Using templates attachments related records and more"
YouTube Link 2024-04-16T20:29Z 31.2K followers, 13.4K engagements
"Dot Walking in ServiceNow Explained - Relational Database [---] Dot Walking in ServiceNow lets you access data from related tables using the power of relationships in a relational database. In this video youll learn what Dot Walking is how it works and why its so important for building reports filters and scripts in ServiceNow. This is one of the most powerful and often misunderstood features in the platform. So lets break it down step by step. In this video: What is a Relational Database Primary keys foreign keys and reference fields What is Dot Walking in ServiceNow Dot Walk example in a List"
YouTube Link 2024-03-19T00:20Z 31.2K followers, 11.7K engagements
"ServiceNow List Views The Most Used Screen in the Platform (Full Tutorial) List Views are the most-used screens in ServiceNow and once you master them youll feel way more confident and productive in the platform. In this video we cover everything you need to know to get the most out of List Views from filtering and grouping records to creating views editing data and using powerful features like the Condition Builder. Whether youre prepping for a certification or just trying to work smarter this is a must-know topic. What is a List View in ServiceNow List Control Column Options & Field Menus"
YouTube Link 2024-03-12T16:28Z 31.2K followers, 16.4K engagements
"ServiceNow User Interface (Next Experience) Full UI Walkthrough for Beginners New to ServiceNow This video gives you a full tour of the user interface - what ServiceNow calls the Next Experience. Well log in explore the Unified Navigation Header open Applications and Modules and walk through the different types of screens used across the platform. Whether youre prepping for the CSA exam or just getting started this is the perfect place to begin. Navigating the Next Experience UI Understanding the Unified Navigation Header How the Application Navigator works Using Favorites History and Global"
YouTube Link 2024-03-04T22:30Z 31.2K followers, 36.5K engagements
"How Users Groups and Roles Work in ServiceNow (Understanding Personas) Understanding how Users Groups and Roles work in ServiceNow is critical to managing access configuring permissions and delivering the right experience to every person in the platform. In this video we break down the key concepts behind user identity in ServiceNow whats known as a users "Persona" and how the system uses database relationships to define who a person is and what they can do. What is an Instance in ServiceNow How to get a free Personal Developer Instance (PDI) What is a User Group and Role The difference"
YouTube Link 2024-02-20T18:48Z 31.2K followers, 43.5K engagements
"What is ServiceNow Explained Simply for Beginners ServiceNow can mean very different things depending on who you ask a ticketing tool a development platform a service catalog or a knowledge base. So what is ServiceNow really In this video we break it down in the simplest possible way starting with the big picture and walking through the three core parts of the platform: the database the suite of applications and the development environment. What ServiceNow actually is (and why its hard to define) Cloud-based platform overview The enterprise-wide ServiceNow database Out-of-box applications"
YouTube Link 2024-02-13T23:07Z 31.2K followers, 209K engagements
"What Does a ServiceNow Developer Really Do Salary Skills and Tips Ever wondered what a ServiceNow developer actually does In this in-depth guide we walk through the ServiceNow developer role what it is what skills you need how much you can earn and how to get started. Whether you're just starting out or considering a career change this video is your roadmap to the ServiceNow development world. Real ServiceNow developer salary data (Glassdoor Indeed ZipRecruiter) A walkthrough of the ServiceNow platform and developer tools Key skills and technologies (JavaScript integrations database work"
YouTube Link 2023-10-05T18:32Z 31.2K followers, 18.6K engagements
"Query the ServiceNow Database Using GlideRecord (Like a Developer) Curious how to actually query the ServiceNow database like a real ServiceNow developer In this video I walk you through how to use the GlideRecord API in JavaScript to pull records from the sys_user table - just like writing SQL but using the tools built into ServiceNow. Its one of the most fundamental skills a ServiceNow developer can have and I promise its easier than you think. Navigate the User table in the UI Learn why SQL doesn't work in Scripts - and what to use instead Discover GlideRecord the API that lets you query"
YouTube Link 2023-09-03T18:37Z 31.2K followers, 14.2K engagements
"What is ServiceNow Discovery (Live Demo + CSA Exam Guide) In this video we break down the fundamentals of ServiceNow Discovery what it is how it works and why it matters. You'll learn about MID Servers how Discovery communicates with your network and how it populates the CMDB. Well walk through the four phases of Discovery then jump into a live demo of a Discovery scan using a MID Server. Whether youre preparing for the ServiceNow CSA exam or just want to level up your understanding of Discovery this video gives you the clarity you need with no jargon no fluff. What ServiceNow Discovery is"
YouTube Link 2023-08-29T20:18Z 31.2K followers, 48.8K engagements
"ServiceNow CMDB Explained: What It Is How It Works Why It Matters If youre learning ServiceNow understanding the Configuration Management Database (CMDB) is essential. Whether youre preparing for the CSA exam or simply want to see how modern IT infrastructure is tracked and managed this video breaks it all down in plain English. Youll learn: What the ServiceNow CMDB is and how it works How configuration items (CIs) and relationships are stored in the database Where CMDB data comes from manual entry integrations and automated Discovery What the IRE (Identification and Reconciliation Engine)"
YouTube Link 2023-08-14T22:16Z 31.2K followers, 79.5K engagements
"ServiceNow Knowledge Management Explained Articles Categories and Feedback Learn how Knowledge Management works in ServiceNow and how it helps organizations capture and share useful information. In this video you'll learn how to create and manage knowledge bases categories and articles and how user feedback improves knowledge quality over time. Perfect for CSA exam prep or leveling up your platform skills. What Knowledge Management is and why it matters Overview of key tables: Knowledge Base Category Article and Feedback How to create and organize knowledge articles How workflows and"
YouTube Link 2023-06-29T12:40Z 31.2K followers, 36.4K engagements
"Show Me the Data: How to Master Reporting in ServiceNow In this video we dive deep into one of the most powerful and essential features of the ServiceNow platform Reporting. Whether you're preparing for the CSA exam or trying to master the platform as a ServiceNow admin or developer this is your complete guide. We take a data-first approach to understanding the reporting functionality in ServiceNow. You'll see exactly how reports are stored built scheduled and shared all from the ground up. Understand the sys_report table and related reporting tables Learn how to create edit and share reports"
YouTube Link 2023-05-31T13:24Z 31.2K followers, 56K engagements
"Top [--] Questions About ServiceNow (Explained Simply) Curious about ServiceNow In this video I answer the [--] most common questions people ask about the platform in simple practical terms. Whether you're new to IT or considering a ServiceNow career this is the perfect starting point. What is ServiceNow What does a ServiceNow Developer do What is the CMDB and why does it matter Get the Study Guide + Course Download the free CSA Study Guide eBook: https://knewget.com/csa-ebook/ Get the full CSA Masterclass & Prep Hub here: https://knewget.com/csa-masterclass-prep-hub/ -- TIMESTAMPS -- 00:00 What"
YouTube Link 2023-04-14T21:55Z 31.2K followers, 12.2K engagements
"ServiceNow Data Imports Transform Maps & Field Maps Explained (with Demo) Learn how to map data into ServiceNow using Transform Maps and Field Maps essential tools for any ServiceNow developer working with data imports. In this hands-on session you'll walk through the full setup process understand how data flows from the staging table to the target table and explore the power of the coalesce feature to prevent duplicate records. This is part of our ServiceNow Data Import Series so be sure to check out earlier steps if youre just joining What is a Transform Map and why it matters How Field"
YouTube Link 2023-03-01T19:14Z 31.2K followers, 15.6K engagements
"ServiceNow Import Sets Explained Understanding the Staging Table In this video we continue our step-by-step journey through the ServiceNow data import process focusing on what happens after you configure your Data Source. Specifically we explore how ServiceNow uses Import Sets and Staging Tables to temporarily hold your incoming data before its transformed and loaded into the final destination. You'll see exactly how the staging table is created how records are grouped into Import Sets and how this structure supports safe organized data imports. Review your Data Source configuration Test your"
YouTube Link 2023-03-01T19:04Z 31.2K followers, 11.3K engagements
"Understanding ServiceNow Data Imports: Source Staging Table and Target Explained Starting a ServiceNow data import project This is your beginner-friendly introduction to how the import process works behind the scenes. We explain the three key data layers involved the source the staging table (also known as the import set table) and the target and how ServiceNow handles each one during a standard data import. This is the first in a series of videos where well walk through everything you need to know about importing data into ServiceNow step-by-step. What is a staging table in ServiceNow Why is"
YouTube Link 2023-03-01T18:17Z 31.2K followers, [----] engagements
"ServiceNow Data Source Explained: How to Set Up a Standard Import In this video we walk through how to create a Data Source in ServiceNow the first real step in building a standard data import. Youll learn how to define the source system configure the import settings and set the table name and label for the staging table that ServiceNow will automatically create when the import begins. If you're learning ServiceNow or preparing for the CSA exam understanding Data Sources is essential this is where every import begins. What is a data source in ServiceNow How to create one using the"
YouTube Link 2023-03-01T17:40Z 31.2K followers, 16.9K engagements
"Low Code / No Code Explained with Humor (For Business & Tech People) What is Low Code / No Code development and why is everyone talking about it In this video we take a fun and surprisingly insightful journey across the IT landscape to explain what Low Code / No Code really means how it works and why it matters for both businesspeople and developers. Youll meet our cast of characters face off against The Wall and discover how platforms like ServiceNow are changing the game. What Low Code / No Code means (in plain English) A humorous story of how software development used to work How tools"
YouTube Link 2023-02-26T02:16Z 31.2K followers, [----] engagements
"Understanding Tasks in ServiceNow: The Task Table Assignment Rules & Visual Task Boards In this video we take a deep dive into how task management works in ServiceNow a key topic for anyone preparing for the CSA exam or looking to build real skills on the platform. Youll learn how the Task table is structured how assignment rules work and how visual task boards can help you manage work more effectively. Well also walk through a hands-on demo of creating an assignment rule and using user presence and real-time editing features to collaborate on tasks. What tasks are and how theyre stored in"
YouTube Link 2023-02-14T19:08Z 31.2K followers, 58.1K engagements
"ServiceNow Forms Explained What You Need to Know for the CSA Exam In this video we dive deep into Forms in ServiceNow one of the most important page types you'll use every day. Whether you're preparing for the CSA certification or just want to become a stronger ServiceNow user mastering forms is essential. You'll learn: What forms are and how they work in ServiceNow The structure of a form: fields sections related lists and formatters Field types including string choice reference list and journal How form views and personalization work Saving submitting and using templates Tips for copying"
YouTube Link 2023-01-23T11:00Z 31.2K followers, 12.2K engagements
"How to Get a Free ServiceNow Personal Developer Instance (PDI) If you're learning ServiceNow this is your first step. In this video I'll show you how to set up your own free Personal Developer Instance (PDI) a full-featured version of ServiceNow that runs in the cloud and gives you admin-level access. You'll learn: How to join the ServiceNow Developer Program How to request and launch your own PDI How to log in as a system administrator What to know about PDI hibernation and activity requirements How to avoid losing your instance Why a PDI is essential for learning and certification prep Get"
YouTube Link 2022-12-03T03:37Z 31.2K followers, 15.3K engagements
"What is ServiceNow Hands-On Demo & Step-by-Step Tour Want to understand ServiceNow and actually see it in action In this hands-on ServiceNow tutorial for beginners I answer the question What is ServiceNow with a real step-by-step demo of the ServiceNow platform. Youll log in explore the ServiceNow UI see the built-in applications and learn how ServiceNow helps organizations manage IT service management (ITSM) incidents assets and more all in one cloud-based system. Whether youre brand new to ServiceNow or working toward ServiceNow CSA certification this walkthrough is the perfect place to"
YouTube Link 2022-11-15T19:20Z 31.2K followers, 228.8K engagements
"ServiceNow CMDB [---] What Is a CMDB Want to finally understand what a CMDB really is and how it works in ServiceNow In this beginner-friendly guide I break down the Configuration Management Database (CMDB) in plain English so you can see exactly what it does why it matters and how it fits into ServiceNow. Perfect for CSA exam prep or anyone learning the platforms core data model. Youll learn: What a CMDB is and why organizations use it How CMDB supports configuration management What configuration items (CIs) and relationships are How tables classes and hierarchies structure the CMDB Ways to"
YouTube Link 2022-03-11T19:42Z 31.2K followers, 106.7K engagements
"What Is ServiceNow Explained Simply What exactly is ServiceNow In this video we break it down using the classic six questions Who What Where When Why and How to help you understand ServiceNow from every angle. Whether you're new to the platform or just trying to explain it to others this is the perfect place to start. You'll learn: Who founded ServiceNow and who uses it When and why the platform was created What ServiceNow actually does for businesses How it works as a cloud-based platform Where it's used and where the data lives A simple working definition of ServiceNow anyone can understand"
YouTube Link 2022-02-24T16:47Z 31.2K followers, 239.7K engagements
"ServiceNow Lists and Filters Explained How to View Search and Customize Data In this video we explore Lists and Filters in ServiceNow two of the most essential tools you'll use every day to view and work with data. Whether you're preparing for the CSA exam or trying to get more efficient in the platform mastering lists is a must. You'll learn: What list views are and how they work in ServiceNow How to access any table using dot commands like .list How to filter data with the condition builder column search and breadcrumbs How to customize list layouts and saved views How to use list column"
YouTube Link 2022-02-11T02:40Z 31.2K followers, 21.5K engagements
"ServiceNow Branding Explained How to Customize the Look of Your Instance In this video we take a hands-on look at branding in ServiceNow how to customize the default look and feel of your instance to reflect your company's identity. You'll learn how to use the Guided Setup wizard to apply your logo colors and welcome messages so your users feel right at home. You'll learn: What branding means in ServiceNow Why branding can improve adoption and user confidence How to use the ITSM Guided Setup wizard for UI customization How to update system configuration and welcome page settings The"
YouTube Link 2021-12-15T22:12Z 31.2K followers, [----] engagements
"ServiceNow User Interface Overview CSA Certification Prep In this video we take a deep dive into the ServiceNow User Interface the primary way youll interact with the platform. Whether you're preparing for the CSA certification exam or just getting started with ServiceNow this video walks you through the key screen elements and tools every user should understand. Learn the [--] main UI elements: Banner Frame Application Navigator and Content Frame Explore tools like Global Search Connect Chat Contextual Help and System Settings Understand how to customize your user interface with settings and"
YouTube Link 2021-12-09T02:46Z 31.2K followers, 22.7K engagements
"How to Get a Free ServiceNow Developer Instance (PDI Setup Tutorial) Want to practice ServiceNow hands-on and follow along with the lessons in this series In this video you'll learn exactly how to set up your own free ServiceNow Personal Developer Instance (PDI). Its a crucial step if you're preparing for the ServiceNow CSA exam or just want to build real skills on the platform. What a Personal Developer Instance (PDI) is Why you need one for learning and certification prep How to sign up for the ServiceNow Developer Program Step-by-step walkthrough of requesting your free instance How to"
YouTube Link 2021-12-01T19:57Z 31.2K followers, 12.6K engagements
"What Is the ServiceNow Platform Architecture Workflows and Access (CSA Prep) This video is part of our ServiceNow Fundamentals Learning Path your complete guide to passing the CSA certification exam. In this lesson we walk through a high-level overview of the ServiceNow platform based on official CSA objectives. Whether you're just getting started or reviewing for the exam this video will help you build a solid foundation. What is the Now Platform and APaaS Architecture applications and workflows The [--] primary workflow categories (IT Employee Customer Creator) Multi-instance architecture"
YouTube Link 2021-11-30T20:29Z 31.2K followers, 25.4K engagements
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