# ![@collaborationsimplified Avatar](https://lunarcrush.com/gi/w:26/cr:youtube::UCAeJheOWuUrs00ZPnUaOA0A.png) @collaborationsimplified Collaboration Simplified

Collaboration Simplified posts on YouTube about microsoft, microsoft teams, ai, artificial intelligence the most. They currently have [------] followers and [--] posts still getting attention that total [------] engagements in the last [--] hours.

### Engagements: [------] [#](/creator/youtube::UCAeJheOWuUrs00ZPnUaOA0A/interactions)
![Engagements Line Chart](https://lunarcrush.com/gi/w:600/cr:youtube::UCAeJheOWuUrs00ZPnUaOA0A/c:line/m:interactions.svg)

- [--] Week [------] +2%
- [--] Month [-------] +40%
- [--] Months [---------] +147%
- [--] Year [---------] +605%

### Mentions: [--] [#](/creator/youtube::UCAeJheOWuUrs00ZPnUaOA0A/posts_active)
![Mentions Line Chart](https://lunarcrush.com/gi/w:600/cr:youtube::UCAeJheOWuUrs00ZPnUaOA0A/c:line/m:posts_active.svg)

- [--] Week [--] +100%
- [--] Month [--] +76%
- [--] Months [--] +63%
- [--] Year [--] +208%

### Followers: [------] [#](/creator/youtube::UCAeJheOWuUrs00ZPnUaOA0A/followers)
![Followers Line Chart](https://lunarcrush.com/gi/w:600/cr:youtube::UCAeJheOWuUrs00ZPnUaOA0A/c:line/m:followers.svg)

- [--] Week [------] +2%
- [--] Month [------] +10%
- [--] Months [------] +172%
- [--] Year [------] +644%

### CreatorRank: [---------] [#](/creator/youtube::UCAeJheOWuUrs00ZPnUaOA0A/influencer_rank)
![CreatorRank Line Chart](https://lunarcrush.com/gi/w:600/cr:youtube::UCAeJheOWuUrs00ZPnUaOA0A/c:line/m:influencer_rank.svg)

### Social Influence

**Social category influence**
[technology brands](/list/technology-brands)  97.62% [stocks](/list/stocks)  92.86% [social networks](/list/social-networks)  90.48%

**Social topic influence**
[microsoft](/topic/microsoft) #1519, [microsoft teams](/topic/microsoft-teams) #21, [ai](/topic/ai) 71.43%, [artificial intelligence](/topic/artificial-intelligence) #914, [tutorial](/topic/tutorial) #4325, [how to](/topic/how-to) 33.33%, [build](/topic/build) 26.19%, [step](/topic/step) #2357, [chat](/topic/chat) 14.29%, [business](/topic/business) 11.9%

**Top accounts mentioned or mentioned by**
[@microsoft](/creator/undefined) [@microsoft365](/creator/undefined) [@msftmechanics](/creator/undefined) [@microsoftcopilot](/creator/undefined)

**Top assets mentioned**
[Microsoft Corp. (MSFT)](/topic/microsoft) [ServiceNow Inc (NOW)](/topic/servicenow) [Analog Devices, Inc. (ADI)](/topic/analog-devices)
### Top Social Posts
Top posts by engagements in the last [--] hours

"Microsoft Gave Every Employee Copilot. Here's What They Learned Join Shervin Shaffie Principal Technical Specialist at Microsoft as he breaks down Microsoft's journey to enabling [------] users with Copilot for Microsoft [---]. He will walk you through the four main stages for a successful deployment: Governance Planning & Deployment Adoption and Support as well as touch on training and optimization topics. This simplified overview will cover all the main components and provide you with a holistic overview of what's involved in a such a project. For more detailed information all the links to"  
[YouTube Link](https://youtube.com/watch?v=8ZkuXIaQZT4)  2024-05-07T13:00Z 60.6K followers, [----] engagements


"Master Copilot in Teams Meetings - By a Microsoft Engineer When you couple the Artificial Intelligence (AI) features of Teams Premium Intelligent Recap with Copilot for Microsoft [---] you will take your Teams Meetings to another level Join Shervin Shaffie Principal Technical Specialist at Microsoft as he reviews this technology in detail with a full demo and role play of how you can use AI in your work every day. 0:00 Intro 1:27 Intelligent Recap AI 3:17 Copilot & Intelligent Recap Differences 4:30 Using Copilot POST Meeting 5:28 Copilot Giving Speaker Feedback 7:09 Copilot during a LIVE"  
[YouTube Link](https://youtube.com/watch?v=JPOXoOaRVLQ)  2023-05-30T15:41Z 60.6K followers, 14.3K engagements


"How I Automated Boring Work with Copilot (Full Tutorial) Learn how to build a fully autonomous AI agent in Microsoft Copilot Studio that automates an HR hiring process. In this step-by-step tutorial Shervin Shaffie Copilot Principal Engineer at Microsoft walks through creating an agent that moves a task through Outlook SharePoint Word and Teams until its complete. The setup is explained in clear practical terms so anyone with a Microsoft [---] Copilot license can build the same end-to-end automation for their own work. 0:00 Introduction 0:19 AI Agent Demo 2:57 AI Agent Build *SUPPORT THIS"  
[YouTube Link](https://youtube.com/watch?v=NXBp4UxE9N8)  2025-12-13T13:00Z 60.6K followers, 51.7K engagements


"Not All Microsoft Copilots are the Same: Which One Do You Have Copilot for Microsoft [---] Copilot for Business Copilot for Personal Family - which one do you have and where are all the places you can access it from Thats exactly what well cover in this video. Join Shervin Shaffie a Copilot Principal Engineer at Microsoft as he walks you through Microsoft Copilot in detail. *SUPPORT THIS CHANNEL ✅* https://www.youtube.com/channel/UCAeJheOWuUrs00ZPnUaOA0A/join FOLLOW ME 📸 Podcasts: https://rss.com/podcasts/sherv/ LinkedIn: https://www.linkedin.com/in/sherv/ Website: https://www.cosi.pro OTHER"  
[YouTube Link](https://youtube.com/watch?v=PbLylmwDHEQ)  2026-01-15T04:18Z 60.6K followers, [----] engagements


"My Inbox Was Out of Control. So I Built an AI Agent to Fix It. Learn how to build an Autonomous Copilot Agent in Microsoft Copilot Studio to de-clutter your Outlook Inbox by automatically sorting organizing and notifying you of urgent emails in Microsoft Teams. Join Shervin Shaffie a Copilot Principal Engineer at Microsoft as he walks you through all the steps to creating this powerful agent and simplify your work. You'll learn: How to build an autonomous agent in Microsoft Copilot Studio How to use agent Instructions Triggers and Tools including Anthropic's MCP Servers How to check your"  
[YouTube Link](https://youtube.com/watch?v=Y8NmL93HzdI)  2026-01-22T12:00Z 60.6K followers, 15.8K engagements


"Build Copilot Agents EASILY in Microsoft Copilot Studio MCP is a Game Changer Build Copilot Agents FASTER than ever using Anthropic's Model Context Protocol (MCP) in Microsoft Copilot Studio. In this hands-on tutorial Copilot Principal Engineer Shervin Shaffie walks you through building a production-ready DocuSign AI agent step-by-step. *SUPPORT THIS CHANNEL ✅* https://www.youtube.com/channel/UCAeJheOWuUrs00ZPnUaOA0A/join FOLLOW ME 📸 Podcasts: https://rss.com/podcasts/sherv/ LinkedIn: https://www.linkedin.com/in/sherv/ Website: https://www.cosi.pro OTHER VIDEO SERIES 🎞 🤖:"  
[YouTube Link](https://youtube.com/watch?v=_F6M410TZtU)  2025-07-31T13:01Z 60.6K followers, 54.9K engagements


"Introduction to Copilot Studio for Microsoft [---] - By a Microsoft Engineer Using Microsoft Copilot Studio you can build your own AI powered chatbots. Microsoft Copilot no longer need to be limited to just your data or the Microsoft ecosystem. Now Copilot can extend to external data sources and truly provide you support where you need it most. Join Shervin Shaffie Principal Technical Specialist at Microsoft as he walks you through step by step how to create your own Copilot powered Bot. For questions about this video or other content on this channel join our free Community and start a"  
[YouTube Link](https://youtube.com/watch?v=a8D9AuOK26A)  2024-02-13T16:43Z 60.6K followers, 20.1K engagements


"NEW Anthropic Claude + Excel Agent Mode = Automation Magic (Copilot Tutorial) Microsoft Copilot in Excel Agent Mode Anthropic Claude Opus and OpenAI GPT [---] I used these new AI features inside Excel to analyze FIFA World Cup data and decide which games are actually worth buying tickets for. The FIFA World Cup is coming up and instead of guessing I used AI in Excel to compare matches analyze trends generate charts and surface insights automatically. In this video I show you exactly how Copilot in Excel turns spreadsheet data into clear decisions you can apply to your own work. Youll see how"  
[YouTube Link](https://youtube.com/watch?v=iyculEdLUDY)  2026-02-11T06:56Z 60.6K followers, [----] engagements


"How I Built Increasingly Smarter Copilot Agents in Microsoft Copilot Studio By a Microsoft Engineer Using Microsoft Copilot Studio I built a Retrieval Task and Autonomous AI Agent - each increasingly smarter than the next. I will take you under the hood to explore their components functionality evolution and key differences. The Task based agent is new to this channel and uses ServiceNow connectors for both read/write to a ServiceNow database. Here's what you'll learn in this video: Why are Agents the future of AI A hands-on demo of each type of AI agent custom made by me How these agents are"  
[YouTube Link](https://youtube.com/watch?v=kThDZAaJuMc)  2025-03-27T13:01Z 60.6K followers, 31.4K engagements


"Turn Boring Meetings Into Awesome Podcasts with Copilot Learn how to create Podcasts with Microsoft [---] Copilot using Teams Meetings Word Documents OneDrive and Copilot Notebooks. In this step-by-step tutorial Shervin Shaffie Copilot Principal Engineer shows you how to turn long meetings and Office docs into AI-generated podcasts you can listen to anytime anywhere. 📌 What youll learn in this video: How to turn Teams Meetings into Podcasts (Desktop + Phone) Convert Word Documents into Podcasts using OneDrive & Word (Desktop + Phone) Create Podcasts with Copilot Notebooks *SUPPORT THIS CHANNEL"  
[YouTube Link](https://youtube.com/watch?v=uwyASIwqOhQ)  2025-10-03T13:01Z 60.6K followers, [----] engagements


"How To Use Copilot For Your Microsoft Teams Phone Calls Learn how to use Copilot for Microsoft [---] AI with Microsoft Teams Phone calls. Similar to Copilot in Teams Meetings extremely powerful and a huge time saver specially on long phone conversations. Join Shervin Shaffie Principal Technical Specialist at Microsoft as he walks you through this technology in a simplified manner. For questions about this video or other content on this channel join our free Community and start a conversation: https://groups.google.com/g/collaborationsimplified 🎟 Join this channel to get access to perks:"  
[YouTube Link](https://youtube.com/watch?v=x1BOvRVw-Vw)  2024-03-14T14:00Z 60.6K followers, [----] engagements


"My Favorite Microsoft Copilot TIPS for Outlook Excel & Copilot Chat Learn hidden Microsoft [---] Copilot tricks in Excel Outlook and Copilot Chat with this step-by-step tutorial. Discover brand-new features you can use today to boost your productivity. Join Shervin Shaffie a Copilot Principal Engineer at Microsoft as he walks you through powerful lesser-known Copilot tips. Youll see: How to customize Copilot Chat with instructions and memory The new Copilot function in Excel How to use Copilot prioritization in Outlook to manage emails smarter These are brand-new Copilot features most people"  
[YouTube Link](https://youtube.com/watch?v=0T39n8uAqOk)  2025-08-28T13:00Z 60.6K followers, 507.1K engagements


"How to Build an HR Copilot AI Agent Step-by-Step By a Microsoft Engineer Join Shervin Shaffie Copilot Principal Technical Specialist at Microsoft for a deep dive into creating a powerful Human Resources (HR) Copilot AI Agent. In this detailed tutorial youll learn: ✅ How to build an HR Copilot Agent from scratch ✅ Best practices for sharing and editing AI agents within your organization ✅ How to integrate HR knowledge sources in SharePoint for Copilot ✅ Accessing and using the HR Copilot Agent effectively ✅ Copilot licensing requirements and considerations for automation Whether youre an HR"  
[YouTube Link](https://youtube.com/watch?v=488C_3gNlRQ)  2025-01-31T14:00Z 60.6K followers, 71.7K engagements


"This Copilot Agent ANSWERS Your EMAILS Build it in Microsoft Copilot Studio By a Microsoft Engineer In this beginner tutorial Shervin Shaffie shows you how to build a no-code autonomous AI email agent for Outlook using Microsoft Copilot Studio. This agent will answer all the questions in your emails and behave any way you instruct it. You can tell it what knowledge sources to use how to respond to the email if it should provide reference material and more. The tutorial starts with gaining access to Copilot Studio itself and then explains how to build to an autonomous Copilot agent called"  
[YouTube Link](https://youtube.com/watch?v=4s7Qa_cYZyQ)  2025-04-24T15:03Z 60.6K followers, 68.7K engagements


"Become a Copilot Master - Tips By a Microsoft Engineer Join Shervin Shaffie Principal Technical Specialist at Microsoft as he demonstrates his top Copilot for Microsoft [---] tips. Learn how to find Copilot prompts for Word Excel Powerpoint Teams Outlook and more. Learn how to bookmark your favorite prompts for easy access and get a sneak peak into the upcoming Copilot prompt scheduler. A tool that will allow you to automate Copilot tasks on your behalf enjoy *📌If you liked this please click below to Subscribe📌* @CollaborationSimplified *Drop a Comment 💬 or a Like 👍 it really helps me out*"  
[YouTube Link](https://youtube.com/watch?v=9sFA-dWNUlc)  2024-07-17T14:47Z 60.6K followers, 135.8K engagements


"My Top [--] Microsoft [---] Copilot Tips for Excel Teams & the Copilot App Unlock [--] hidden features in Microsoft [---] Copilot and Excel to dramatically boost your productivity. Whether youre a casual user or want to become a true Copilot POWER USER this tutorial is for you. Join Shervin Shaffie Copilot Principal Engineer at Microsoft as he walks through five essential Copilot tips that every professional should know. The Pro Tips Include: 0:00 Introduction 0:12 Tip 1: Sharing Copilot Prompts with Teammates 4:37 Tip 2: Including Copilot Responses in Teams Chat 7:00 Tip 3: Switching from OpenAI to"  
[YouTube Link](https://youtube.com/watch?v=GeeK0GoFlkE)  2025-10-30T12:00Z 60.6K followers, 51.9K engagements


"Master Autonomous AI Agents in Microsoft Copilot Studio - Easy to Build & Extremely Powerful In this video Ill show you step-by-step how to create an Autonomous AI Agent that automatically finds answers in emails using internal company documents and prepares a detailed reply. All that's left to do is click send No coding required to build this agent. Heres what youll learn: ✅ What are Autonomous AI Agents ✅ How to build one from scratch in Copilot Studio ✅ A real-world demo in action *🔔 Subscribe for more AI & Copilot tutorials* *👍 If you found this useful give it a like & drop your"  
[YouTube Link](https://youtube.com/watch?v=OZ_NgoFDiHI)  2025-02-21T14:00Z 60.6K followers, 220.8K engagements


"Master Copilot Studio and ServiceNow Connectors - By a Microsoft Engineer Increase business value by using Copilot Studio to create a custom connector with ServiceNow and Copilot for Microsoft [---]. Copilot AI can reason over ServiceNow cases sort data and even create reports. Join Shervin Shaffie Principal Technical Specialist at Microsoft as he illustrates step by step how to connect these traditionally disparate systems. Shervin will start from the beginning and illustrate how tenants have to be configured before moving into Copilot Studio and building out the ServiceNow connector."  
[YouTube Link](https://youtube.com/watch?v=PbH1ED8A-OI)  2024-09-25T14:52Z 60.6K followers, 33.3K engagements


"How to Build Copilot Agents that Automate Anything Master Computer Use in Microsoft Copilot Studio Learn how to use Computer Use in Microsoft Copilot Studio to automate desktop and web apps even when theres no API. In this tutorial Microsoft Principal Engineer Shervin Shaffie shows how Copilot Agents can interact with computers using natural language to click buttons fill forms and perform tasks automatically. Its the easiest way to give your Copilot true hands-on control no coding required. In this step by step tutorial youll learn how to: ✅ What Computer Use Tool is ✅ How to build a Copilot"  
[YouTube Link](https://youtube.com/watch?v=PjfMRRj7v4E)  2025-10-17T11:00Z 60.6K followers, 39K engagements


"How I Built an AI Career Coach with Microsoft [---] Copilot Im Shervin Shaffie Copilot Principal Technical Specialist at @Microsoft. In this tutorial Ill show you how to turn @Microsoft365 Copilot into a custom career coaching systemhelping you stay consistent grow professionally and reach your next role faster. Whether you're aiming for a promotion switching roles or leveling up your leadership this tutorial shows how Copilot in Microsoft [---] can help you get therefast. 💡 What youll learn: - How to build a @Microsoft.Copilot based AI Career Coach in minutes - How to automate weekly coaching"  
[YouTube Link](https://youtube.com/watch?v=QV6Bb3YZqiw)  2025-07-03T13:00Z 60.6K followers, [----] engagements


"Master Copilot Agents for Microsoft [---] - Tips By a Microsoft Engineer AI Agents Copilot Studio Agent Builder and Autonomous agents are just a few of the concepts Shervin Shaffie Copilot Principal Technical Specialist at Microsoft covers in this AI tutorial. Shervin demos an IT Helpdesk agent an HR Onboarding agent and later builds an HR Benefits agent step by step from the ground up. In this comprehensive video Shervin will start off by explaining what Copilot agents are where to find them how to use them and ultimately how to build them. *🔔 Subscribe for more AI & Copilot tutorials* *👍 If"  
[YouTube Link](https://youtube.com/watch?v=TlIhjl0aw6I)  2024-11-07T14:00Z 60.6K followers, 160.3K engagements


"Using Multi-agent Orchestration in Microsoft Copilot Studio (Parent Child Copilot Agents Tutorial) Microsoft just added Multi-Agent Orchestration Connected AI Agents and Child Agents allowing a Copilot Studio agent to work together with other agents made in Copilot Studio Azure AI Foundry Microsoft Fabric or the Microsoft [---] SDK - to create super agents Agents working together with other agents to achieve a shared goal and complete complex business-critical tasks . Follow along as Shervin Shaffie Copilot Principal Technical Specialist at Microsoft explains the benefits of this new"  
[YouTube Link](https://youtube.com/watch?v=WKKdBC2zM3k)  2025-06-13T13:01Z 60.6K followers, 46.3K engagements


"NEW Copilot Workflows Agent Will Automate Your Job (Full Tutorial) Learn how to use the new Copilot Workflows Agent in Microsoft [---] Copilot with this clear step-by-step tutorial. Join Shervin Shaffie a Copilot Principal Engineer at Microsoft as he turns simple natural-language prompts into powerful automations you can use immediately across Outlook and Teams. Youll learn: How the Copilot Workflows Agent works and why its simpler than Copilot Studio How to enable and access the Workflows Agent inside the Microsoft [---] Copilot app How to build a complete automated email helper step by step How"  
[YouTube Link](https://youtube.com/watch?v=_w-jVw8Uhc0)  2025-11-15T14:01Z 60.6K followers, 313.1K engagements


"Build Simple Free & Powerful AI Agents in Microsoft Copilot Tutorial + Tips Microsoft Engineer Now that every Microsoft [---] licensed business and enterprise comes with Copilot Chat get ready to unlock the power of simple free AI Agents no heavy coding no expensive tools. In this hands-on tutorial Shervin Shaffie a Copilot Principal Engineer at Microsoft walks you through using Copilot Studio (Lite) to create your own agents that do real work in Microsoft [---]. As a Microsoft engineer he drops pro tips best practices and gotchas to speed you past frustration. *SUPPORT THIS CHANNEL ✅*"  
[YouTube Link](https://youtube.com/watch?v=huOyZ_TxtJY)  2025-10-09T11:01Z 60.6K followers, 117.5K engagements


"How to Build a Copilot AI Finance Agent Demo & Build - By a Microsoft Engineer Using Microsoft [---] Copilot Agent Builder Danny Dias & Shervin Shaffie Copilot Technical Specialists at Microsoft provide a full demonstration and build tutorial. Learn how to use Copilot AI Agents for your everyday work and understand AI security measures across your organization. Automate your workflows speed up new hire productivity and increase employee efficiency. This demo is based on a financial services use-case but can easily be modified for any customer workflow. You'll also learn how to use Copilot Pages"  
[YouTube Link](https://youtube.com/watch?v=jY9NskwGIzs)  2025-01-24T14:01Z 60.6K followers, 24.5K engagements


"Major COPILOT in EXCEL Advancements Now Everyone Can Be an Excel EXPERT Master Microsoft Copilot in Excel from basics to advanced AI & Python analysis. Microsoft [---] Copilot is changing the way we work with Excel making data analysis faster and easier than ever In this step-by-step tutorial I'll show you how to get the most out of Copilot in Excelfrom simple prompts to advanced Python-powered analysis. 📌 What Youll Learn in This Video: - How to set up your Excel file for the best Copilot experience - Where to find Copilot prompts and how to interact with them - Using simple prompts to"  
[YouTube Link](https://youtube.com/watch?v=kN3_55RUu9I)  2025-03-20T12:01Z 60.6K followers, 155.2K engagements


"How to BUILD a Copilot Agent Chatbot in Microsoft Copilot Studio In this tutorial well show you how to build a Copilot Agent Chatbot in Microsoft Copilot Studio that delivers powerful human-like support for customers. In this step-by-step guide youll learn: ✅ How Microsoft Copilot Studio works for creating custom chatbots ✅ How to design a banking AI agent that handles real customer scenarios ✅ Review AI Agent building concepts like multi-agent orchestration & custom connectors Whether you work in banking finance or any business that relies on customer support this tutorial will give you the"  
[YouTube Link](https://youtube.com/watch?v=m02uCPdKz2I)  2025-09-19T13:01Z 60.6K followers, 10.2K engagements


"Real-Time SPEECH to SPEECH Translator for Microsoft Teams Meetings Interpreter Agent Microsoft Teams Interpreter Agent provides real-time speech to speech interpretation in multilingual Teams Meetings so that attendees can listen and speak in the language of their choice. A cost effective alternative to human interpreters for meetings. Interpreter agent acts as a translator in Microsoft Teams meetings allowing participants with a Microsoft [---] Copilot license to listen to the meeting in their chosen language. Interpreter listens to the spoken language in the meeting and translates it into"  
[YouTube Link](https://youtube.com/watch?v=xkH2aQwmBCI)  2025-04-15T13:01Z 60.6K followers, 30.1K engagements


"Get Your Next Job FASTER Using AI 🧑💻 #microsoft #copilot"  
[YouTube Link](https://youtube.com/watch?v=1R5QJ3JCTjA)  2025-07-05T17:11Z 20.2K followers, [----] engagements


"Convert Your Cisco Phone To A Microsoft Phone Microsoft Engineer Talks SIP Gateway Do you have a lot of Cisco Polycom Yealink or Audiocodes phones and wish you could re-flash them to use on Microsoft Team's telephony platform The SIP Gateway allows for this interop and in this video I will review some of the details including features and licensing. 0:00 Intro 0:19 What Is The SIP Gateway 2:15 Supported Models 2:59 Features 3:35 Licensing For questions about this video or other content on this channel join our free Community and start a conversation:"  
[YouTube Link](https://youtube.com/watch?v=EuBlAsIukPE)  2021-08-12T18:20Z 20K followers, 20.7K engagements


"HOW DO YOU BUY CISCO COLLABORATION What Is Cisco Flex Licensing Cisco Engineer Explains Cisco Collaboration Architect Shervin Shaffie and Cisco Collaboration Specialist Bryan Adams walk you through how to purchase Cisco Collaboration. Together they review: Ordering Webex Online Flex licensing models Cloud license migration Bundled pricing Software support Contract length Hardware as a Service As always if you have any questions please post them in the comments below - enjoy 🎟 Join this channel to get access to perks: https://www.youtube.com/channel/UCAeJheOWuUrs00ZPnUaOA0A/join 🔔 Subscribe"  
[YouTube Link](https://youtube.com/watch?v=FEk5wSf5yHA)  2020-10-05T22:49Z 22.2K followers, [----] engagements


"Boost Teams Call Center With The Queues App - By a Microsoft Engineer Queues app for Microsoft Teams is a native Microsoft Teams call center with advanced functionality like monitor whisper barge and real-time reports for supervisors. Join Shervin Shaffie Principal Technical Specialist at Microsoft as he reviews in detail the features timeline functionality and walks through a product demo of the Queues app. The Teams Phone powered Queues app streamlines customer call management within Teams offering personalized experiences for efficient resolution. Upon launch users access real-time"  
[YouTube Link](https://youtube.com/watch?v=IQl2gwpfrUc)  2024-04-24T15:00Z 11.8K followers, [----] engagements


"Testing The Built-in NOISE CANCELLATION Of Microsoft Teams (By A Microsoft Engineer) I tested out the built in noise suppression that Microsoft Teams has using my PC's built in mic and compared it to noise cancellation technology that a typical headset has. The results were surprising I then try to answer the question: are headsets required anymore since noise suppression is built into Teams As always if you have any questions please post them in the comments below - enjoy 🔔 Subscribe to my YouTube channel and hit the bell to get notified about my weekly videos:"  
[YouTube Link](https://youtube.com/watch?v=JBCuN2RoYb8)  2021-01-10T15:49Z 27.1K followers, [----] engagements


"AI Agents are MULTIPLYING 😱 Microsoft just added Multi-Agent Orchestration Connected AI Agents and Child Agents allowing a Copilot Studio agent to work together with other agents made in Copilot Studio Azure AI Foundry Microsoft Fabric or the Microsoft [---] SDK - to create super agents Agents working together with other agents to achieve a shared goal and complete complex business-critical tasks . Follow along as Shervin Shaffie Copilot Principal Technical Specialist at Microsoft explains the benefits of this new functionality and builds a Team of agents to solve for a common AI Agent pain"  
[YouTube Link](https://youtube.com/watch?v=Of2iEHnXWH4)  2025-07-11T13:00Z 20.7K followers, [----] engagements


"Microsoft Engineer Builds FREE Conversion From Cisco to Microsoft Turn your Webex Cisco devices (Board Pro Room Kit Pro Desk Pro) into a Microsoft Teams Room (MTR) and create a personal Teams video conferencing device Best part is that I did this for myself for FREE. I'll show you the exact steps I took both on the Cisco & Microsoft side so you can follow along. Detailed steps in this video 🤙 For questions about this video or other content on this channel join our free Community and start a conversation: https://groups.google.com/g/collaborationsimplified Links shared in video here:"  
[YouTube Link](https://youtube.com/watch?v=Y4na4YHr6zA)  2023-09-06T16:00Z 17.5K followers, 22.8K engagements


"Microsoft Engineer Builds a CALL CENTER on Teams: Agents Queues Auto Attendant IVR Speech ++ Join Shervin Shaffie Principal Technical Specialist at Microsoft as he builds a call center on Microsoft Teams. He will cover auto attendants call queues resource accounts as well as building teams and channels for agents. This video builds on his prior videos so make sure you check those out first: [--] - Microsoft Teams CONTACT CENTER Discover The Possibilities: https://youtu.be/j6ySRV5DuwU [--] - How To Build a Call Center Using Only Microsoft Teams: https://youtu.be/T66-zJGRJeQ [--] - What Is A Microsoft"  
[YouTube Link](https://youtube.com/watch?v=a9N5dSpT624)  2023-07-11T16:00Z [----] followers, 18.5K engagements


"Live Q/A - Copilot Studio Connectors for ServiceNow Join Microsoft's Danny Dias and Shervin Shaffie for a live Q/A. We'll be discussing how to connect ServiceNow to Microsoft Copilot using Copilot Studio. This session will be based on a recent video that illustrates this connectivity. Bring your questions Watch the original video first: https://youtu.be/PbH1ED8A-OI Increase business value by using Copilot Studio to create a custom connector with ServiceNow and Copilot for Microsoft [---]. Copilot AI can reason over ServiceNow cases sort data and even create reports. This video represents the"  
[YouTube Link](https://youtube.com/watch?v=vz3xL-7b4PY)  2024-10-15T06:03Z [----] followers, [---] engagements


"Your TOP [--] Teams Phones Questions - By a Microsoft Engineer Your Cloud Calling and Microsoft Teams Phone questions on Features PSTN E911 Redundancy Analog Devices Costs Migration strategy and more are all answered in this video. Hi my name is Shervin Shaffie. I am a Microsoft Principal Technical Specialist focused on Teams and a former Cisco Technical Solutions Architect. Here are the topics I will be covering in this video: 0:00 Introduction 0:38 [--] - Availability 0:59 [--] - PSTN 1:47 [--] - Features 2:24 [--] - Emergency Calling 2:46 [--] - Personal Devices 3:28 [--] - Shared Devices 4:18 [--] - Analog 4:47"  
[YouTube Link](https://youtube.com/watch?v=8XtQ7ktM3xo)  2022-03-10T14:51Z 37K followers, [----] engagements


"Microsoft Engineer Explains Teams Phone System [---] Many organizations are now looking to move to Microsoft Teams Cloud Calling. I will try to answer common questions like how to enable enterprise voice what licenses are needed what does the phone system license provide how to add a calling plan what telephony provider (PSTN) choices are there what are communications credits and many more. This is an intro in a series of videos I'll be doing about Microsoft Calling. As always please post your questions and comments below - enjoy 0:00 Introduction 1:08 Phone System Adds The Following Features"  
[YouTube Link](https://youtube.com/watch?v=LbrqbQtpPBk)  2021-06-12T16:04Z 37K followers, 20.3K engagements


"How To Use AI Agents To Become a Frontier Firm AI agents Microsoft Copilot Studio Copilot agents business automation this is your blueprint to becoming an Agent Boss. If you're a business leader consultant or digital innovator this video shows you exactly how to master the agent game and take control of AI-powered workflows. AI is the future and AI Agent creators are in demand. Learn what it is to be an Agent Boss and how to become one. Shervin Shaffie Copilot Principal Technical Specialist at Microsoft will share with you actionable steps you can take today to secure your future in the fast"  
[YouTube Link](https://youtube.com/watch?v=KAUwD7cqt6k)  2025-05-09T13:00Z 60.6K followers, [----] engagements


"Free Copilot Chat vs. Paid Microsoft [---] Copilot Full Breakdown + Live Demo Microsoft Copilot Chat is included with Education Business and Enterprise licenses but how does it compare to the paid Microsoft [---] Copilot license And how do AI Agents fit into the picture In this video we break down: 🟣 What Copilot Chat is & how it works 🟣 What Copilot Chat can and CANT do 🟣 How it compares to the paid Microsoft [---] Copilot license 🟣 How to Use AI Agents with Copilot Chat 🟣 Discuss Personal vs. Work Copilots 🟣 Live demo to see it all in action Whether you're an IT pro business user or just"  
[YouTube Link](https://youtube.com/watch?v=bo-KBAwGdGY)  2025-03-03T18:00Z 60.6K followers, 10.5K engagements


"Microsoft Copilot Security Myths Debunked Here are [--] things people often get wrong about securing M365 Copilot. Join Shervin Shaffie Copilot Principal Technical Specialist at Microsoft and his guest Kitty Compliance Technical Specialist at Microsoft as they explore this important topic. *🔔 Subscribe for more AI & Copilot tutorials* *👍 If you found this useful give it a like & drop your questions in the comments* *Become a Member: https://www.youtube.com/channel/UCAeJheOWuUrs00ZPnUaOA0A/join* *❤ Thank you to everyone who supports me and this channel* *WHAT TO WATCH NEXT* Create a SUPER"  
[YouTube Link](https://youtube.com/watch?v=ki9ZluqTsuk)  2025-06-20T13:01Z 60.6K followers, [----] engagements

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