#  @ShopifySupport Shopify Support Shopify Support posts on X about $shop, if you, shopify, we are the most. They currently have [-------] followers and [----] posts still getting attention that total [---] engagements in the last [--] hours. ### Engagements: [---] [#](/creator/twitter::175044724/interactions)  - [--] Week [-----] -14% - [--] Month [------] -35% - [--] Months [-------] -22% - [--] Year [-------] +370% ### Mentions: [--] [#](/creator/twitter::175044724/posts_active)  - [--] Month [--] -82% - [--] Months [---] +27% - [--] Year [---] +20% ### Followers: [-------] [#](/creator/twitter::175044724/followers)  - [--] Week [------] +0.10% - [--] Month [------] +0.35% - [--] Months [------] +3.10% - [--] Year [------] +8.10% ### CreatorRank: [---------] [#](/creator/twitter::175044724/influencer_rank)  ### Social Influence **Social category influence** [stocks](/list/stocks) [finance](/list/finance) [technology brands](/list/technology-brands) [countries](/list/countries) [social networks](/list/social-networks) [currencies](/list/currencies) [cryptocurrencies](/list/cryptocurrencies) [fashion brands](/list/fashion-brands) **Social topic influence** [$shop](/topic/$shop) #271, [if you](/topic/if-you), [shopify](/topic/shopify), [we are](/topic/we-are), [more info](/topic/more-info), [status](/topic/status), [social media](/topic/social-media), [link](/topic/link), [business](/topic/business), [reaching](/topic/reaching) **Top accounts mentioned or mentioned by** [@shopify](/creator/undefined) [@shopifydevs](/creator/undefined) [@harleyf](/creator/undefined) [@tobi](/creator/undefined) [@seempaq](/creator/undefined) [@mudassirkhansta](/creator/undefined) [@shop](/creator/undefined) [@shopifyeng](/creator/undefined) [@shopifycom](/creator/undefined) [@scotttaylor](/creator/undefined) [@beforemarchshop](/creator/undefined) [@hunkybill](/creator/undefined) [@digitalshe40743](/creator/undefined) [@hcaz32000](/creator/undefined) [@avicohe91140105](/creator/undefined) [@5dsolarshift](/creator/undefined) [@bentrogrlic](/creator/undefined) [@glencoates](/creator/undefined) [@blanklob](/creator/undefined) [@jerbears](/creator/undefined) **Top assets mentioned** [Shopify Inc (SHOP)](/topic/$shop) [Mastercard, Inc. (MA)](/topic/$ma) [tobi (TOBI)](/topic/tobi) [Alphabet Inc Class A (GOOGL)](/topic/$googl) [Cloudflare, Inc. (NET)](/topic/cloudflare) ### Top Social Posts Top posts by engagements in the last [--] hours "@Clemitoh We are aware of an issue with topic impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com" [X Link](https://x.com/ShopifySupport/status/2023070473291018695) 2026-02-15T16:22Z 68.2K followers, [---] engagements "@_vandul Regarding the Shopthru app this is a third party developed and supported app. As such if you experience issues with the app you will need to reach out to the app developer directly. - Skye" [X Link](https://x.com/ShopifySupport/status/1728197276332658771) 2023-11-24T23:41Z 68.2K followers, [--] engagements "@JoeHoldenCBS3 @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/1973239577235140663) 2025-10-01T04:12Z 68.2K followers, [--] engagements "@MikeM95200 Hi there Shopify does not directly manage the day to day activities shipping orders or fulfillment for stores that use our platform. If you have a question for a specific store we encourage you to reach out to the merchant directly" [X Link](https://x.com/ShopifySupport/status/2016241479916597261) 2026-01-27T20:06Z 68.1K followers, [--] engagements "@adrian_hehe Hi there We are aware of an issue with Shopify admins impacting selected stores and are working to resolve it. We appreciate your patience" [X Link](https://x.com/ShopifySupport/status/2016287515695567119) 2026-01-27T23:09Z 68.1K followers, [---] engagements "Thank you for reaching out to us.If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you don't get a response from the merchant within [--] days you can report the issue using the appropriate form at If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a purchase with your account" [X Link](https://x.com/ShopifySupport/status/2016331086255604040) 2026-01-28T02:02Z 68.1K followers, [---] engagements "@adrian_hehe We appreciate your message For the protection of your account information we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP" [X Link](https://x.com/ShopifySupport/status/2016341644182773816) 2026-01-28T02:44Z 68.1K followers, [--] engagements "Thank you for letting us know. In order to troubleshoot any issues you may be experiencing we encourage you to contact our Shop Support team at From this page click on "Shop contact form" and fill out the requested information then click "Get in touch". http://bit.ly/4hoU0wD http://bit.ly/4hoU0wD http://bit.ly/4hoU0wD http://bit.ly/4hoU0wD" [X Link](https://x.com/ShopifySupport/status/2016541609718919459) 2026-01-28T15:59Z 68.1K followers, [--] engagements "@dan_malarkey @Shopify @ShopifyDevs We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/2016560162836766740) 2026-01-28T17:13Z 68.1K followers, [--] engagements "@DerekSc02077623 @Shopify Thank you for contacting us To ensure the security of your account we're unable to discuss account specifics on social media platforms. For secure assistance please access our 24/7 Help Center here: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP" [X Link](https://x.com/ShopifySupport/status/2016591380378726566) 2026-01-28T19:17Z 68.1K followers, [--] engagements "Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number here https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/" [X Link](https://x.com/ShopifySupport/status/2016859737459933206) 2026-01-29T13:03Z 68.1K followers, [--] engagements "@MBheartstwugs We appreciate your message For the protection of your account information we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP" [X Link](https://x.com/ShopifySupport/status/2016895657252880703) 2026-01-29T15:26Z 68.1K followers, [--] engagements "@randyblackmon @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected" [X Link](https://x.com/ShopifySupport/status/2016984077832687793) 2026-01-29T21:17Z 68.1K followers, [--] engagements "Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number here https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/" [X Link](https://x.com/ShopifySupport/status/2016994660267303039) 2026-01-29T21:59Z 68.1K followers, [--] engagements "@scgrmom @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/2017000228239323257) 2026-01-29T22:21Z 68.1K followers, [--] engagements "@spencer_gilmore @Shopify Thanks for reaching out to us In order to troubleshoot any issues you may be experiencing we encourage you to reach out to our live Support Team for assistance. They can be contacted via our Help Center at https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP" [X Link](https://x.com/ShopifySupport/status/2017275564273344544) 2026-01-30T16:35Z 68.1K followers, [---] engagements "Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/2017292780947620001) 2026-01-30T17:44Z 68.1K followers, [--] engagements "Thank you for reaching out to us and letting us know you already reached out to the merchant you placed your order with. This is the best course of action as Shopify does not directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you havent received a response from the merchant within [--] days you can report the issue using the appropriate form here If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a" [X Link](https://x.com/ShopifySupport/status/2017307695406039524) 2026-01-30T18:43Z 68.1K followers, [--] engagements "@KJ4NHT We experienced an issue related to UPS labels which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com" [X Link](https://x.com/ShopifySupport/status/2017354193485304090) 2026-01-30T21:48Z 68.1K followers, [--] engagements "@BoatEye360 @Shopify We experienced an issue related to UPS labels which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com" [X Link](https://x.com/ShopifySupport/status/2017354264704623042) 2026-01-30T21:48Z 68.1K followers, [--] engagements "@KJ4NHT @TNVolDealwithit @BoatEye360 @Shopify We experienced an issue related to UPS labels which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com" [X Link](https://x.com/ShopifySupport/status/2017354367263727803) 2026-01-30T21:48Z 68.1K followers, [--] engagements "@ficknoles1173 @Shopify We experienced an issue related to UPS labels which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com" [X Link](https://x.com/ShopifySupport/status/2017367136482529604) 2026-01-30T22:39Z 68.1K followers, [--] engagements "Thank you for reaching out and letting us know. In order to troubleshoot your issue please complete the following steps when trying to access our Help Center: - Clear the cache and cookies (in Chrome use the "all time" time range) - Ensure the browser's cookie preferences are NOT set to "Block all cookies" - Try on another web browser AND try within the browser's incognito mode. - Try another device such as another computer or a cellphone. - Try another internet connection (example switch to a cellular network on a phone rather than wifi) - Ensure there are no popups being blocked in the web" [X Link](https://x.com/ShopifySupport/status/2017371224460910673) 2026-01-30T22:55Z 68.1K followers, [--] engagements "Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/2017676818791186702) 2026-01-31T19:10Z 68.1K followers, [--] engagements "@Basement1B @Shopify @harleyf We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/2017680173504647530) 2026-01-31T19:23Z 68.1K followers, [---] engagements "@ecomkaizenn @Shopify @ShopifyDevs Thanks for reaching out to us In order to troubleshoot any issues you may be experiencing we encourage you to reach out to our live Support Team for assistance. They can be contacted via our Help Center at https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP" [X Link](https://x.com/ShopifySupport/status/2017712772537110954) 2026-01-31T21:33Z 68.1K followers, [---] engagements "@VaughansTony @Shopify Thank you for contacting us To ensure the security of your account we're unable to discuss account specifics on social media platforms. For secure assistance please access our 24/7 Help Center here: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP" [X Link](https://x.com/ShopifySupport/status/2017732576589312379) 2026-01-31T22:51Z 68.1K followers, [--] engagements "@PatchWC @lucasbasgan We are aware of an issue impacting store admin page loading for selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com" [X Link](https://x.com/ShopifySupport/status/2018085772109263145) 2026-02-01T22:15Z 68.2K followers, [---] engagements "@its_me_erikaaa We experienced an issue related to store admin page loading which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com" [X Link](https://x.com/ShopifySupport/status/2018118527924740526) 2026-02-02T00:25Z 68.1K followers, [---] engagements "@thinktwicenl We experienced an issue related to store admin page loading which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com" [X Link](https://x.com/ShopifySupport/status/2018121609622483242) 2026-02-02T00:37Z 68.1K followers, [--] engagements "Thank you for reaching out. To get support when you can't login to your store start in our Help Centre at and click "chat with a human" at the bottom of the page. Then click "I can't access my account" and it'll load the page to "email us for account help." https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/" [X Link](https://x.com/ShopifySupport/status/2018312916617830484) 2026-02-02T13:17Z 68.1K followers, [--] engagements "Let me guide you to our Support team. Please follow the steps below: [--]. Visit our Help Center. [--]. On the right-hand panel in the typing field at the bottom type your inquiry. [--]. If you have a store click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support skip this step. [--]. Type your inquiry in the text box at the bottom. [--]. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant type "Get me to support". [--]. If you've already logged into your account at Step [--] you'll be" [X Link](https://x.com/ShopifySupport/status/2018312964013445492) 2026-02-02T13:18Z 68.1K followers, [--] engagements "@OrlaSoleil @FORSBERGtwo @ShopifyDevs Our .dev Community Forum is the best place to get technical support: https://bit.ly/3As4Hhf https://bit.ly/3As4Hhf" [X Link](https://x.com/ShopifySupport/status/2018353340317311428) 2026-02-02T15:58Z 68.1K followers, [--] engagements "Thank you for reaching out. To get support when you can't login to your store start in our Help Centre at and click "chat with a human" at the bottom of the page. Then click "I can't access my account" and it'll load the page to "email us for account help." https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/" [X Link](https://x.com/ShopifySupport/status/2018353467375435940) 2026-02-02T15:59Z 68.1K followers, [--] engagements "@MikeyWGT We experienced an issue related to topic which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com" [X Link](https://x.com/ShopifySupport/status/2018790745084223796) 2026-02-03T20:56Z 68.1K followers, [--] engagements "@TomPCW @Shopify @ShopifyDevs Thank you for contacting us The issue you are reporting has now been resolved. If you have further questions or need any assistance please contact our 24/7 Help Center at this link: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP" [X Link](https://x.com/ShopifySupport/status/2018791046893732035) 2026-02-03T20:57Z 68.1K followers, [--] engagements "@MikeyWGT @MikeyWGT We experienced an issue with admins which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com" [X Link](https://x.com/ShopifySupport/status/2018799398973559254) 2026-02-03T21:30Z 68.1K followers, [---] engagements "@seanieb1983 @thomasgiraudcro If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com" [X Link](https://x.com/ShopifySupport/status/2018806750078493173) 2026-02-03T22:00Z 68.1K followers, [--] engagements "Let me guide you to our Support team. Please follow the steps below: [--]. Visit our Help Center. [--]. On the right-hand panel in the typing field at the bottom type your inquiry. [--]. If you have a store click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support skip this step. [--]. Type your inquiry in the text box at the bottom. [--]. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant type "Get me to support". [--]. If you've already logged into your account at Step [--] you'll be" [X Link](https://x.com/ShopifySupport/status/2018856178118230140) 2026-02-04T01:16Z 68.1K followers, [--] engagements "Thank you for reaching out. To get support when you can't login to your store start in our Help Centre at and click "chat with a human" at the bottom of the page. Then click "I can't access my account" and it'll load the page to "email us for account help." https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/" [X Link](https://x.com/ShopifySupport/status/2019245343561359583) 2026-02-05T03:03Z 68.1K followers, [--] engagements "@FlyInvestments_ @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/2019278802505896191) 2026-02-05T05:15Z 68.1K followers, [--] engagements "@jon_kennedy1 @ShopifyDevs To get a response directly from our Product teams we suggest sharing your question on the .dev Community Forum: https://bit.ly/3As4Hhf https://bit.ly/3As4Hhf" [X Link](https://x.com/ShopifySupport/status/2019483871453061534) 2026-02-05T18:50Z 68.1K followers, [---] engagements "Thank you for your message. I can confirm that the best course of action is to direct any inquiries you may have regarding the status of your account to ticket ID fea6b131-eca2-4abd-bba1-728142e6bdac as noted in your message. Our Merchant Trust team is best equipped to provide any additional context you may need as we are unable to discuss sensitive account details via social media. This policy is in place to ensure your account security and privacy. https://twitter.com/i/web/status/2019894035301757002 https://twitter.com/i/web/status/2019894035301757002" [X Link](https://x.com/ShopifySupport/status/2019894035301757002) 2026-02-06T22:00Z 68.2K followers, [--] engagements "@ManyMoonzz @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/2019909942505803920) 2026-02-06T23:03Z 68.2K followers, [--] engagements "While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/2020236145087467886) 2026-02-07T20:40Z 68.1K followers, [---] engagements "@DigitalShe40743 @Shopify @ShopifyDevs @ShopifyEng Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant please report it here: https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/2020236722093629758) 2026-02-07T20:42Z 68.1K followers, [--] engagements "@luxandeco We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information like a Ticket ID so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/2020237561239584970) 2026-02-07T20:45Z 68.2K followers, [--] engagements "@ChelsMaddocks @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information like a ticket ID so that we can continue to assist you and to ensure your privacy is protected" [X Link](https://x.com/ShopifySupport/status/2020238595768905795) 2026-02-07T20:49Z 68.1K followers, [--] engagements "While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/2020272550090014980) 2026-02-07T23:04Z 68.1K followers, [--] engagements "While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/2020284610332991893) 2026-02-07T23:52Z 68.1K followers, [--] engagements "While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/2020542177227473338) 2026-02-08T16:56Z 68.2K followers, [--] engagements "Thank you for reaching out to us. If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you don't get a response from the merchant within [--] days you can report the issue using the appropriate form at If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a purchase with your account" [X Link](https://x.com/ShopifySupport/status/2020663417002983712) 2026-02-09T00:57Z 68.2K followers, [--] engagements "Thank you for reaching out. To get support when you can't login to your store start in our Help Centre at and click "chat with a human" at the bottom of the page. Then click "I can't access my account" and it'll load the page to "email us for account help." https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/" [X Link](https://x.com/ShopifySupport/status/2020664040800870416) 2026-02-09T01:00Z 68.2K followers, [--] engagements "Thank you for reaching out to us. If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you don't get a response from the merchant within [--] days you can report the issue using the appropriate form at If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a purchase with your account" [X Link](https://x.com/ShopifySupport/status/2020664534776607026) 2026-02-09T01:02Z 68.2K followers, [--] engagements "@Mudassirkhansta @Shopify @ShopifyDevs @ShopifyEng @ShopifyRebels @SRLOL We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected" [X Link](https://x.com/ShopifySupport/status/2020957125472579656) 2026-02-09T20:25Z 68.2K followers, [---] engagements "Thank you for reaching out. To get support when you can't login to your store start in our Help Centre at and click "chat with a human" at the bottom of the page. Then click "I can't access my account" and it'll load the page to "email us for account help." https://help.shopify.com/ https://help.shopify.com/" [X Link](https://x.com/ShopifySupport/status/2021035224012837132) 2026-02-10T01:35Z 68.2K followers, [--] engagements "@gabrielturnes @liam_at_shopify @gilgNYC @ShopifyEng @ShopifyDevs Thanks for reaching out to us In order to troubleshoot any issues you may be experiencing we encourage you to reach out to our live Support Team for assistance. They can be contacted via our Help Center at https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP" [X Link](https://x.com/ShopifySupport/status/2021260033787310388) 2026-02-10T16:28Z 68.2K followers, [--] engagements "Thank you for reaching out to us. If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you don't get a response from the merchant within [--] days you can report the issue using the appropriate form at https://bit.ly/48Kdyrz https://bit.ly/48Kdyrz" [X Link](https://x.com/ShopifySupport/status/2021314156742181172) 2026-02-10T20:03Z 68.2K followers, [--] engagements "Thank you for letting us know. In order to troubleshoot any issues you may be experiencing we encourage you to contact our Shop Support team at From this page click on "Shop contact form" and fill out the requested information then click "Get in touch". http://bit.ly/4hoU0wD http://bit.ly/4hoU0wD" [X Link](https://x.com/ShopifySupport/status/2021328572099551420) 2026-02-10T21:01Z 68.2K followers, [--] engagements "@ecomexits @Shopify @harleyf We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/2021384097478627366) 2026-02-11T00:41Z 68.2K followers, [--] engagements "@JTodaro39470 @harleyf @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/2021386671208473085) 2026-02-11T00:51Z 68.2K followers, [--] engagements "@Husam7192764446 @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/2021390769446088958) 2026-02-11T01:08Z 68.2K followers, [---] engagements "Thank you for reaching out to us. If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you don't get a response from the merchant within [--] days you can report the issue using the appropriate form at If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a purchase with your account" [X Link](https://x.com/ShopifySupport/status/2021739942141923590) 2026-02-12T00:15Z 68.2K followers, [--] engagements "@Ankovy @Shopify Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant please report it here: https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/2021755764142903651) 2026-02-12T01:18Z 68.2K followers, [--] engagements "Thank you for reaching out to us.If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. https://twitter.com/i/web/status/2021793730194235685 https://twitter.com/i/web/status/2021793730194235685" [X Link](https://x.com/ShopifySupport/status/2021793730194235685) 2026-02-12T03:49Z 68.2K followers, [--] engagements "Thank you for your response. I can confirm that the best course of action is to direct any inquiries you may have regarding the status of your account to ticket noted in your message. Our Merchant Trust team is best equipped to provide any additional context you may need as we are unable to discuss sensitive account details via social media. This policy is in place to ensure your account security and privacy. https://twitter.com/i/web/status/2022024111183077750 https://twitter.com/i/web/status/2022024111183077750" [X Link](https://x.com/ShopifySupport/status/2022024111183077750) 2026-02-12T19:04Z 68.2K followers, [---] engagements "@coowps Hi COOWPS are you still experiencing issues with your store Can you send us a DM so we can help you solve this while keeping your account secure" [X Link](https://x.com/ShopifySupport/status/2022091870965575995) 2026-02-12T23:34Z 68.2K followers, [--] engagements "@Daniiii75510446 I'm glad we were able to resolve this after your DM have a great day" [X Link](https://x.com/ShopifySupport/status/2022106295256437061) 2026-02-13T00:31Z 68.2K followers, [--] engagements "@ucdee_ @tobi We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected" [X Link](https://x.com/ShopifySupport/status/2022783857850789966) 2026-02-14T21:23Z 68.2K followers, [--] engagements "@TheBig4Tweets @Clemitoh We are aware of an issue with topic impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com" [X Link](https://x.com/ShopifySupport/status/2023070571970375924) 2026-02-15T16:23Z 68.2K followers, [--] engagements "Thank you for contacting us To ensure the security of your account we're unable to discuss information specific to your partner account on social media platforms. For secure assistance please access our 24/7 Help Center here and select your partner organization or the store you wish to discuss via the Help Center Assistant. Alternatively you can also access our Support team via the Support tab within your Partner Dashboard. https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP" [X Link](https://x.com/ShopifySupport/status/2023162139838386314) 2026-02-15T22:26Z 68.2K followers, [--] engagements "How do you delight your customers" [X Link](https://x.com/ShopifySupport/status/1138612632137719808) 2019-06-12T01:03Z 68.2K followers, [--] engagements "Thank you for reaching out to us.If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you don't get a response from the merchant within [--] days you can report the issue using the appropriate form at If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a purchase with your account" [X Link](https://x.com/ShopifySupport/status/2023445570765951109) 2026-02-16T17:13Z 68.2K followers, [---] engagements "@MeganGrant333 Thanks for the question We're not aware of any current bugs affecting this. Are you having a bit of trouble with logging today If you are could you send us a DM here and we would be happy to help you out a bit further - Lilith" [X Link](https://x.com/ShopifySupport/status/1144793381182300160) 2019-06-29T02:23Z 66.7K followers, [--] engagements "Did you miss out on our last round of store feedback Drop your store link below and well let you know what we think in [---] characters or less. 👇" [X Link](https://x.com/anyuser/status/1252907509079252992) 2020-04-22T10:30Z 68.2K followers, [---] engagements "@SourceExtra Hi there. We have changed this process recently. Here is a quick clip for you to show how you can contact support on our help page: or you can send me a direct message with your questions and I can take a look for you -Lulu https://twitter.com/messages/composerecipient_id=175044724 https://screenshot.click/14-46-d6t9w-2579b.mp4 https://twitter.com/messages/composerecipient_id=175044724 https://screenshot.click/14-46-d6t9w-2579b.mp4" [X Link](https://x.com/ShopifySupport/status/1268146052986736640) 2020-06-03T11:42Z 67.8K followers, [--] engagements "@IlanaMekler Hi Ilana. Sorry to hear that. We have changed the help centre recently so here is a clip to show how you can contact support now: Weve moved some phone conversations to online chats and email here: or we can help you here -Lulu https://bit.ly/2XfcdpA https://screenshot.click/14-46-d6t9w-2579b.mp4 https://bit.ly/2XfcdpA https://screenshot.click/14-46-d6t9w-2579b.mp4" [X Link](https://x.com/ShopifySupport/status/1275333085979193345) 2020-06-23T07:41Z 67.8K followers, [--] engagements "@bitchyalphame Hi there. No you can reach support no matter what plan you are on. We have changed our help centre recently so here is a quick clip for you to show how you can contact support on our help page: Let me know if you need anything else at all. -Lulu https://screenshot.click/14-46-d6t9w-2579b.mp4 https://screenshot.click/14-46-d6t9w-2579b.mp4" [X Link](https://x.com/ShopifySupport/status/1277523190793764864) 2020-06-29T08:43Z 67.8K followers, [--] engagements "@madwebskills Yeah try it again and accept it in Google Chrome if possible. Come back if you have any other issues with it. Sorry to hear that we have changed the help centre recently here is a quick clip for you to show how you can contact support in future: -Lulu https://screenshot.click/14-46-d6t9w-2579b.mp4 https://screenshot.click/14-46-d6t9w-2579b.mp4" [X Link](https://x.com/ShopifySupport/status/1294600854692126720) 2020-08-15T11:44Z 67.8K followers, [--] engagements "@olesya_zinoveff Hi there. Sorry to hear you are having trouble accessing our support team. We have changed the help centre recently so here is a quick clip for you to show how you can contact support on our help page: We can also help with any questions here -Lulu https://screenshot.click/14-46-d6t9w-2579b.mp4 https://screenshot.click/14-46-d6t9w-2579b.mp4" [X Link](https://x.com/ShopifySupport/status/1297818990547435522) 2020-08-24T08:52Z 67.8K followers, [--] engagements "@williamson1986 Hi Ben Happy to help look into this. The best way for us to check the history of your store would be to authenticate you on our help centre: Can I ask what you typed into Down Detector so can check also - Rein https://bit.ly/39RZ8ZG https://bit.ly/39RZ8ZG" [X Link](https://x.com/ShopifySupport/status/1440580382106079249) 2021-09-22T07:35Z 68K followers, [--] engagements "@Case Hi there Eric. Thanks for getting in touch. Where are you seeing this message -Victor" [X Link](https://x.com/ShopifySupport/status/1467174798014906368) 2021-12-04T16:51Z 66.8K followers, [--] engagements "@Case Right thank you. The [--] address limit is imposed to help reduce loading times and it's not possible to add more without removing one of the [--] you have saved. -Victor" [X Link](https://x.com/ShopifySupport/status/1467178798848221186) 2021-12-04T17:07Z 66.8K followers, [--] engagements "@XenocatArtifact Hi there How exciting to hear that you're in the process of migrating to our platform We have a handy guide here: to help businesses migrate from Etsy to Shopify feel free to keep that handy during your migration process (1/2) https://bit.ly/3flW5dQ https://bit.ly/3flW5dQ" [X Link](https://x.com/ShopifySupport/status/1481833396938498049) 2022-01-14T03:39Z 68K followers, [--] engagements "@TinyParisSC In that case I'd encourage you to connect with us directly: This will allow us to investigate further and ensure your payouts are being processed as expected. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1671548573522202625) 2023-06-21T16:00Z 68K followers, [--] engagements "@Shopify 🙋 Raise your hand if you love bringing merchants and creators together" [X Link](https://x.com/ShopifySupport/status/1674056783021654022) 2023-06-28T14:06Z 67K followers, [----] engagements "@Lupo_T_Lupo Hi there Thanks for reaching out. If you're having some trouble accessing your shop please feel free to connect with us here: Please let me know if you have any troubles. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1674835027824377856) 2023-06-30T17:39Z 68K followers, [--] engagements "@Lupo_T_Lupo Hi there. If you're having issues logging into your Shopify account you'll want to reach out to our Support Team for assistance. Blair previously shared a link to you but I'll do the same for you here so you can reach out to us: -Imogen https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1674914279794040832) 2023-06-30T22:54Z 68K followers, [--] engagements "@SaxenaAparajita I understand your concerns it's never ideal when an online order doesn't go as planned. If you believe this store is operating on Shopify and is not in accordance with our terms of service you can contact our team directly to let us know: -Rick 2/2 https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1678336507214692354) 2023-07-10T09:32Z 68K followers, [--] engagements "@antonholmes Hi Anton thanks for reaching out. If you haven't done so already I'd encourage you to connect with us directly for further investigation. This will allow our advisor team to take a closer look and provide you with an update. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1681302931155607556) 2023-07-18T14:00Z 68K followers, [--] engagements "@jeffpolicard Thank you for the pic Jeff our Help Center is accessible to all people regardless of if they are signed in or not. Are you able to load this page: If you are not signed into the Help Center then you should see a direct option to chat with us. -Shay https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1683912009153417217) 2023-07-25T18:48Z 68K followers, [--] engagements "@muahcollection1 Hi there If you haven't done so already I'd encourage you to connect with us directly This will allow us to take a closer look and ensure it gets resolved as quickly as possible. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1686025644767866880) 2023-07-31T14:46Z 68K followers, [--] engagements "@jeffpolicard Hi Jeff thanks for reaching out. I'm sorry to hear that you're having some trouble connecting with us. To confirm are you seeing an option to connect when accessing this link: Let me know how this goes. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1692208694992470360) 2023-08-17T16:16Z 68K followers, [--] engagements "@LouiseSlaterArt Hi there We are not down: You can get in contact with someone from our Support team and they'll be able to take a look at your store and see what is happening: -Kitana https://shopify.link/gKA1 https://shopify.link/ykga https://shopify.link/gKA1 https://shopify.link/ykga" [X Link](https://x.com/ShopifySupport/status/1696203196132405752) 2023-08-28T16:48Z 68K followers, [--] engagements "@PinkPantherji Hi there if you are unable to sign into your account and do not have your account recovery codes available you can reach out to our support team through this link: Our chat support would be happy to assist you further. -Shay https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1699109428862280038) 2023-09-05T17:17Z 68K followers, [--] engagements "@carlosav111 Thank you for that info. Please reach out to our support team so they can look into this for you: Scroll to the bottom of the page to chat with our team. -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1700172666840522796) 2023-09-08T15:42Z 68K followers, [--] engagements "@Alberto98796358 Thanks for following up. If you're unable to login on the Shopify Help Center then you try using this link: Cheers. -Elias https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1706376691709513757) 2023-09-25T18:34Z 68K followers, [--] engagements "@Tyree24_7 Hi There. Thanks for reaching out. Please contact our Partner Support and they will be able to help you with your question: Make sure you're logged into your Partner account to connect with an agent. -Kitana https://shopify.link/r6NJ https://shopify.link/r6NJ" [X Link](https://x.com/ShopifySupport/status/1708166936855773652) 2023-09-30T17:08Z 68K followers, [---] engagements "@Tyree24_7 Sorry about that you can use this link for people who can't log in: Let me know if you have any trouble connecting. -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1708168519991603273) 2023-09-30T17:14Z 68K followers, [--] engagements "@MarkGladwyn1 Hi There. Thanks for reaching out. You can contact our support team here: You won't need an account to get in contact this way. Please let me know if you have any questions. -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1748035505466572845) 2024-01-18T17:31Z 68K followers, [--] engagements "@MartyRayborn Hi There. Thank you for reaching out. You can contact our support team here: Scroll down to the support options and select chat with us. -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1748463837018517642) 2024-01-19T21:53Z 68K followers, [--] engagements "@RevBigRing Hi There. Please use this link to contact our support team: Scroll down to the support options and select the chat option -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1753517275234324614) 2024-02-02T20:34Z 68K followers, [--] engagements "@indeanikole Hi There. Thank you for letting us know. You can use this link to access our support team: Scroll down to the support options and select the chat. Let me know if you have any trouble connecting. -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1753554785364820455) 2024-02-02T23:03Z 68K followers, [--] engagements "@ashley_weller86 Thanks Ashley. If there is an account still open but you do not have access to the email address then you likely won't be able to login to the store. Feel free to contact our team directly and we would be happy to assist further: -Rick https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1760952314813366467) 2024-02-23T08:58Z 68K followers, [--] engagements "@ShushiAztecs Since you're unable to login on the Shopify Help Center then you can get in touch with us using this link: Simply scroll down and click on 'Chat with us'. If you have any other questions then don't hesitate to let us know (2/2) -Elias https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1777833961189970069) 2024-04-09T23:00Z 68K followers, [---] engagements "@JoiShull64550 Hey there. Thank you for reaching out and bringing this to our attention. If you're unable to login to get support through the Shopify Help Center then please get in touch with us using this link - simply scroll down and click 'Chat with us.' -Elias https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1778922721898021234) 2024-04-12T23:06Z 68K followers, [--] engagements "@lolacentrada We do not offer phone support it is best to talk to our support team live via chat . -Emily https://shopify.link/JqAK https://shopify.link/JqAK" [X Link](https://x.com/ShopifySupport/status/1792662825711857737) 2024-05-20T21:04Z 67.9K followers, [---] engagements "@lolacentrada Does this link work for you: You should be able to click I still can't access my account. -Emily https://shopify.link/rYlG https://shopify.link/rYlG" [X Link](https://x.com/ShopifySupport/status/1792664763165823084) 2024-05-20T21:12Z 67.9K followers, [---] engagements "@ChampNatty Hi there thank you for tagging us. I am sorry to hear about this situation You can connect with our authenticated chat support team in our Help Center using this specific link: or by using the prompt "I can't login" in the AI chat. (1/2) https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1795203872094609491) 2024-05-27T21:22Z 68K followers, [--] engagements "@JonnellCHAVEZ Hi Jonnell thanks for connecting. I'm sorry to hear about this. To confirm have you been in touch with our support team If not I'd encourage you to do so as they can get you authenticated to investigate further. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1800237987714015419) 2024-06-10T18:45Z 68K followers, [--] engagements "@tullyfit Hi there thanks for reaching out. I'm sorry to hear you're having troubles connecting with us. To confirm are you seeing the option to begin a live chat when following this link: I look forward to your reply. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1805286680037089437) 2024-06-24T17:07Z 68K followers, [--] engagements "@BeiJoyy If you don't have any of the login information then you can get in touch with us here: Simply click on the 'Chat with us' button and complete the form to start a live chat with our advisors. Cheers. (2/2) -Elias https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1808184769802555660) 2024-07-02T17:03Z 68K followers, [--] engagements "@Jobppe Hi there I'm sorry to hear that you're having logging into your shop. If you're not receiving an SMS code please feel free to connect with us directly Our support team will be able to get you authenticated to ensure you can regain access. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1809305268263805058) 2024-07-05T19:16Z 68K followers, [--] engagements "@HiSignMark Hi there. Thank you for reaching out. Contact our support team here: Write "Advisor" in the chat to be connected. If you can't log into your account use this link: -Kitana https://shopify.link/gKA1 https://shopify.link/KaVr https://shopify.link/gKA1 https://shopify.link/KaVr" [X Link](https://x.com/ShopifySupport/status/1815457208987250759) 2024-07-22T18:41Z 68K followers, [--] engagements "@johnfenn3 Hi there. Thank you for bringing this to our attention. Please contact our support team here: Scroll down to the support chat option select it then fill out the questions on the following page. Please let me know if you have any trouble. -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1818037429426946497) 2024-07-29T21:34Z 68K followers, [--] engagements "@egiblock Hi there. Thank you for reaching out. You can contact our support team even if you don't have a Shopify account here: Scroll down to the support options and select "chat with us". -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1" [X Link](https://x.com/ShopifySupport/status/1819131941213688022) 2024-08-01T22:03Z 68K followers, [--] engagements "We're aware that some merchants may see message delivery delays for campaigns scheduled through Shopify Email. We're investigating this issue and are working on a fix. We will share more updates as soon as possible" [X Link](https://x.com/ShopifySupport/status/1862618721539297305) 2024-11-29T22:04Z 63.1K followers, 15.3K engagements "@Rum_Race @Positron3d If you are eligible for a 1099k form this would be emailed to the account owner email address on file. If you are in need of tailored support please reach out to our support team. For secure assistance please access our 24/7 Help Center here: https://bit.ly/4fkHxs5 https://bit.ly/4fkHxs5" [X Link](https://x.com/ShopifySupport/status/1888637533740814505) 2025-02-09T17:14Z 66.8K followers, [---] engagements "@fuckinglobalism Thank you for contacting us To ensure the security of your account we're unable to discuss account specifics on social media platforms. For secure assistance please access our 24/7 Help Center here: https://bit.ly/4fkHxs5 https://bit.ly/4fkHxs5" [X Link](https://x.com/ShopifySupport/status/1889937985925160961) 2025-02-13T07:21Z 63.1K followers, [--] engagements "@dammit_jeff @Shopify Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant please report it here: https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1891284878609490116) 2025-02-17T00:33Z 63.1K followers, [---] engagements "Thank you for reaching out. In order to create a ticket with our support team please visit our 'Cant login' page at At the bottom of the page you have the option to email our support team to request further assistance. If you're using a mobile device to access the form you may need to minimize the chat window to fill in the form. Once you've submitted it you'll get a confirmation to your email inbox. http://bit.ly/3ZfkA2T http://bit.ly/3ZfkA2T http://bit.ly/3ZfkA2T http://bit.ly/3ZfkA2T" [X Link](https://x.com/ShopifySupport/status/1892431729870168383) 2025-02-20T04:30Z 63.1K followers, [--] engagements "@jasondavisseo We appreciate you reaching out with your concerns. Let's move this to a DM to keep your account information secure. Please include your support ticket number in your message so we can review it for you" [X Link](https://x.com/ShopifySupport/status/1892432505296285904) 2025-02-20T04:34Z 63.1K followers, [--] engagements "@grupponutrition We appreciate you reaching out with your concerns. Let's move this to a DM to keep your account information secure. Please include your support ticket number in your message so we can review it for you" [X Link](https://x.com/ShopifySupport/status/1892433010311446984) 2025-02-20T04:36Z 63.1K followers, [--] engagements "@AnEriksenWife Thank you for contacting us To ensure the security of your account we're unable to discuss account specifics on social media platforms. For secure assistance please access our 24/7 Help Center here: https://bit.ly/4fkHxs5 https://bit.ly/4fkHxs5" [X Link](https://x.com/ShopifySupport/status/1893370397988422102) 2025-02-22T18:40Z 63.2K followers, [--] engagements "@Senkecom @tobi We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/1894071144900173982) 2025-02-24T17:05Z 63.2K followers, [--] engagements "Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1894071685868855652) 2025-02-24T17:07Z 63.2K followers, [--] engagements "Hi there thanks for reaching out You can contact our Support team even if you are unable to login to your store. To do so please follow these steps: [--]. Visit our Help Center - [--]. In the chat window type the phrase 'can't login' [--]. A prompt will come up in the chat window that says 'Login help' click that prompt [--]. The left hand side of the page will change click the option to 'Send us an email' Make sure to describe in full why you are unable to login or what your issue is. The more information you can provide our Support team the better they will be able to assist you The process is the same" [X Link](https://x.com/ShopifySupport/status/1894135970154381483) 2025-02-24T21:23Z 63.2K followers, [--] engagements "@aartichh07 @Shopify Thank you for contacting us To ensure the security of your account we're unable to discuss account specifics on social media platforms. For secure assistance please access our 24/7 Help Center here: https://bit.ly/4fkHxs5 https://bit.ly/4fkHxs5" [X Link](https://x.com/ShopifySupport/status/1894136233430745592) 2025-02-24T21:24Z 63.2K followers, [--] engagements "For the protection of your account information we aren't able to verify account details over social media. Your best way forward would be to contact our Support team. Please try the following steps: [--]. Visit our Help Center - [--]. In the chat window type the phrase 'can't login' [--]. A prompt will come up in the chat window that says 'Login help' click that prompt [--]. The left hand side of the page will change click the option to 'Send us an email' Make sure to describe in full why you are unable to login or what your issue is. The more information you can provide our Support team the better they" [X Link](https://x.com/ShopifySupport/status/1894137296556785728) 2025-02-24T21:28Z 63.2K followers, [--] engagements "While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1894571888728310038) 2025-02-26T02:15Z 63.2K followers, [--] engagements "@AlexisLopez165 We appreciate your message For the protection of your account information we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: https://bit.ly/4fkHxs5 https://bit.ly/4fkHxs5" [X Link](https://x.com/ShopifySupport/status/1894915192732975203) 2025-02-27T00:59Z 63.2K followers, [--] engagements "@sansfaff @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/1894955613844656582) 2025-02-27T03:39Z 63.2K followers, [--] engagements "We're aware of an issue impacting several services including our status page. We are investigating and will provide more information once available. Thank you for your patience" [X Link](https://x.com/anyuser/status/1907267683751542949) 2025-04-02T03:03Z 68.2K followers, 156.3K engagements "We're aware of an issue with accessing storefronts. We are investigating this issue and are working to resolve it. You can find the most up-to-date information about the issue on our status page at and we will share more updates as soon as possible. Thank you for your patience. http://shopifystatus.com http://shopifystatus.com" [X Link](https://x.com/anyuser/status/1953575916539437358) 2025-08-07T21:56Z 68.2K followers, 64.8K engagements "Thank you for your response. I can confirm that the best course of action is to direct any inquiries you may have regarding the status of your account to ticket ID ID NUMBER as noted in your message. Our Merchant Trust team is best equipped to provide any additional context you may need as we are unable to discuss sensitive account details via social media. This policy is in place to ensure your account security and privacy" [X Link](https://x.com/ShopifySupport/status/1977859948693385727) 2025-10-13T22:12Z 66.9K followers, [--] engagements "@hipreetam93 We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information (e.g. Ticket ID) so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/1981029511517896886) 2025-10-22T16:06Z 67K followers, [---] engagements "Thank you for your response. I can confirm that the best course of action is to direct any inquiries you may have regarding the status of your account to ticket ID e386c0fa-c045-48f8-a13b-53e2aa1d4d20 as noted in your message. Our Merchant Trust team is best equipped to provide any additional context you may need as we are unable to discuss sensitive account details via social media. This policy is in place to ensure your account security and privacy" [X Link](https://x.com/ShopifySupport/status/1981193794952278220) 2025-10-23T02:59Z 67K followers, [---] engagements "Thank you for reaching out to us and letting us know you already reached out to the merchant you placed your order with. This is the best course of action as Shopify does not directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you havent received a response from the merchant within [--] days you can report the issue using the appropriate form here If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a" [X Link](https://x.com/ShopifySupport/status/1981838285392458008) 2025-10-24T21:40Z 66.7K followers, [--] engagements "@narayandreamer @Cloudflare We are aware of an issue with Oxygen impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com" [X Link](https://x.com/ShopifySupport/status/1982811549241655801) 2025-10-27T14:08Z 66.8K followers, [--] engagements "Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1982854807569269005) 2025-10-27T17:00Z 66.8K followers, [--] engagements "Thank you for reaching out. For any inquiries related to any current payout hold case you are currently involved in please respond to any open ticket you have with our Trust and Safety team. This team is the only team equipped to respond to inquiries of this nature as we are unable to share sensitive account details via social media" [X Link](https://x.com/ShopifySupport/status/1983616046087930267) 2025-10-29T19:24Z 66.8K followers, [--] engagements "@tireddadben @Shopify Hi there We are aware of an issue with the code editor impacting select stores and are working to resolve it. Thank you for your patience" [X Link](https://x.com/ShopifySupport/status/1983617746509164654) 2025-10-29T19:31Z 66.8K followers, [--] engagements "@Soholab_ae @Shopify @ShopifyDevs Thank you for contacting us To ensure the security of your account we're unable to discuss account specifics on social media platforms. For secure assistance please access our 24/7 Help Center here: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP" [X Link](https://x.com/ShopifySupport/status/1983639808703365520) 2025-10-29T20:59Z 66.8K followers, [--] engagements "@rnebhwani This is a great question for Shopifys Product experts. Please post it on our .dev Community Forum where they can provide faster support: https://bit.ly/3As4Hhf https://bit.ly/3As4Hhf" [X Link](https://x.com/ShopifySupport/status/1983654581906063817) 2025-10-29T21:58Z 66.8K followers, [--] engagements "Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support or Merchant Trust team we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number by DM https://help.shopify.com/ https://x.com/messages/composerecipient_id=175044724 https://help.shopify.com/" [X Link](https://x.com/ShopifySupport/status/1983736014284697916) 2025-10-30T03:21Z 66.8K followers, [--] engagements "@Piotr745480 @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/1983955662922043884) 2025-10-30T17:54Z 66.8K followers, [--] engagements "@Adaammmb @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/1983955737765101572) 2025-10-30T17:54Z 66.8K followers, [--] engagements "@Newsgirly @pcguy8088 @Shopify @shop Hey there thank you for reaching out. Were sorry youre experiencing this. For assistance please head to http://help.shop.app http://help.shop.app" [X Link](https://x.com/ShopifySupport/status/1984052160305246713) 2025-10-31T00:17Z 66.8K followers, [--] engagements "Let me guide you to our Support team. Please follow the steps below: [--]. Visit our Help Center. [--]. On the right-hand panel in the typing field at the bottom type your inquiry. [--]. If you have a store click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support skip this step. [--]. Type your inquiry in the text box at the bottom. [--]. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant type "Get me to support". [--]. If you've already logged into your account at Step [--] you'll be" [X Link](https://x.com/ShopifySupport/status/1984055986840089019) 2025-10-31T00:33Z 66.8K followers, [--] engagements "@EcomRedneck @AnthonyEclipse @Shopify @harleyf @tobi We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/1984105432751722809) 2025-10-31T03:49Z 66.8K followers, [---] engagements "@arcy_777 @Shopify We appreciate your message For the protection of your account information we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP" [X Link](https://x.com/ShopifySupport/status/1984339402026365020) 2025-10-31T19:19Z 66.8K followers, [--] engagements "Let me guide you to our Support team. Please follow the steps below: [--]. Visit our Help Center. [--]. On the right-hand panel in the typing field at the bottom type your inquiry. [--]. If you have a store click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support skip this step. [--]. Type your inquiry in the text box at the bottom. [--]. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant type "Get me to support". [--]. If you've already logged into your account at Step [--] you'll be" [X Link](https://x.com/ShopifySupport/status/1984339977711280203) 2025-10-31T19:21Z 66.8K followers, [--] engagements "@ecomwithtom @harleyf @tobi @Shopify We appreciate your message For the protection of your account information we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP" [X Link](https://x.com/ShopifySupport/status/1984372979766112412) 2025-10-31T21:32Z 66.9K followers, [----] engagements "Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you're still having an issue after reaching out or the merchant is not responding you can report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1985485582529659243) 2025-11-03T23:13Z 66.9K followers, [--] engagements "@AlexBobby785040 @Shopify We appreciate your message For the protection of your account information we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP" [X Link](https://x.com/ShopifySupport/status/1985485737127489712) 2025-11-03T23:14Z 66.9K followers, [--] engagements "Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant please report it here: https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1985783219107582123) 2025-11-04T18:56Z 66.9K followers, [--] engagements "While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1985790208038535371) 2025-11-04T19:24Z 66.9K followers, [--] engagements "Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number here https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/" [X Link](https://x.com/ShopifySupport/status/1986067373166678062) 2025-11-05T13:45Z 66.9K followers, [--] engagements "@adelon692 We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/1986549786971922886) 2025-11-06T21:42Z 66.9K followers, [----] engagements "Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number here https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/" [X Link](https://x.com/ShopifySupport/status/1986836828331167959) 2025-11-07T16:43Z 66.9K followers, [--] engagements "Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number here https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/" [X Link](https://x.com/ShopifySupport/status/1986837480474022077) 2025-11-07T16:45Z 66.9K followers, [--] engagements "Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number here https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/" [X Link](https://x.com/ShopifySupport/status/1986847357468622978) 2025-11-07T17:24Z 66.9K followers, [--] engagements "Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number here https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/" [X Link](https://x.com/ShopifySupport/status/1986848478681546981) 2025-11-07T17:29Z 66.9K followers, [--] engagements "Thank you for reaching out to us and letting us know you already reached out to the merchant you placed your order with. This is the best course of action as Shopify does not directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you havent received a response from the merchant within [--] days you can report the issue using the appropriate form here If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a" [X Link](https://x.com/ShopifySupport/status/1989050267187159506) 2025-11-13T19:18Z 67K followers, [--] engagements "Thank you for letting us know you already attempted to complete the form. At this time it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a purchase with your account and the store is not fulfilling their obligations. Your bank or credit card company will give you the next steps to follow based on their protocols" [X Link](https://x.com/ShopifySupport/status/1989056332809347364) 2025-11-13T19:42Z 67K followers, [--] engagements "@MarinaNikolaid7 @Shopify Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant please report it here: https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1989366127407882441) 2025-11-14T16:13Z 67.9K followers, [--] engagements "You can contact our Support team even if you are unable to login to your store. To do so please follow these steps: [--]. Visit our Help Center - [--]. In the chat window type the phrase 'can't login' [--]. A prompt will come up in the chat window that says 'Login help' click that prompt [--]. The left hand side of the page will change click the option to 'Send us an email' Make sure to describe in full why you are unable to login or what your issue is. The more information you can provide our Support team the better they will be able to assist you The process is the same if you are using mobile however" [X Link](https://x.com/ShopifySupport/status/1989366392596865520) 2025-11-14T16:14Z 67.9K followers, [--] engagements "Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1989366725674934290) 2025-11-14T16:16Z 67.9K followers, [--] engagements "Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1989407817854341382) 2025-11-14T18:59Z 67K followers, [--] engagements "Thank you for your response. I can confirm that the best course of action is to direct any inquiries you may have regarding the status of your account to ticket ID [--------]. Our Merchant Trust team is best equipped to provide any additional context you may need as we are unable to discuss sensitive account details via social media. This policy is in place to ensure your account security and privacy" [X Link](https://x.com/ShopifySupport/status/1989435308044136759) 2025-11-14T20:48Z 67K followers, [--] engagements "You can contact our Support team even if you are unable to login to your store. To do so please follow these steps: [--]. Visit our Help Center - [--]. In the chat window type the phrase 'can't login' [--]. A prompt will come up in the chat window that says 'Login help' click that prompt [--]. The left hand side of the page will change click the option to 'Send us an email' Make sure to describe in full why you are unable to login or what your issue is. The more information you can provide our Support team the better they will be able to assist you The process is the same if you are using mobile however" [X Link](https://x.com/ShopifySupport/status/1989435614702285155) 2025-11-14T20:49Z 67K followers, [--] engagements "Thank you for reaching out. For any inquiries related to any current Trademark Infringement case you are currently involved in please respond to any open ticket you have with our Trust and Safety team. This team is the only team equipped to respond to inquiries of this nature as we are unable to share sensitive account details via social media" [X Link](https://x.com/ShopifySupport/status/1989456857098752312) 2025-11-14T22:14Z 67K followers, [---] engagements "Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1989786678769168533) 2025-11-15T20:04Z 67K followers, [--] engagements "On the Shopify end while we do not directly manage the day-to-day activities orders or fulfillment for stores using our platform we are committed to ensuring that all stores comply with our Acceptable Use Policies (AUP). If you believe a store on our platform is violating our AUP you can report it using the form found here: https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1989790207604891682) 2025-11-15T20:18Z 67K followers, [--] engagements "While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1990135423864021483) 2025-11-16T19:10Z 67K followers, [--] engagements "To ensure the security of your account we're unable to discuss account specifics on social media platforms. For secure assistance please reach out to our team using these steps: [--]. Visit our Help Center - [--]. In the chat window type the phrase 'can't login' [--]. A prompt will come up in the chat window that says 'Login help' click that prompt [--]. The left hand side of the page will change click the option to 'Send us an email' Make sure to describe in full why you are unable to login or what your issue is. The more information you can provide our Support team the better they will be able to" [X Link](https://x.com/ShopifySupport/status/1990135889691898222) 2025-11-16T19:12Z 67K followers, [--] engagements "We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure. We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/1990189233902924001) 2025-11-16T22:44Z 67K followers, [--] engagements "We appreciate you reaching out with your concerns. I can confirm that our team has replied to you on ticket ff97d76a-9c72-401e-86b1-a8b081e64eb5 and you can reply to that email to continue working with them. If you are unable to find the email let's move this to a DM and you can send me your email information so I can confirm we're contacting you via the right address" [X Link](https://x.com/ShopifySupport/status/1990484313826005097) 2025-11-17T18:16Z 67K followers, [--] engagements "Were here to help Stuck and need help Youve got options: Ask Sidekick in your admin or search the Help Center for instant tailored guidance. Its usually the fastest way to unblock tough problems. Or tap Chat with a human in the Help Center to talk directly to an advisor any time. Pro tip: The more context you give (screenshots what you tried error messages) the faster we'll get you sorted whether it comes from a guide or a human" [X Link](https://x.com/ShopifySupport/status/1991208394045165666) 2025-11-19T18:14Z 67K followers, [---] engagements "Support update: we made it easier to chat with a human. We heard you. After trying selfserve it wasnt always clear how to reach a person. Whats new: weve added a Chat with a human button on Help Center pages that puts you directly into the queue for an advisor. On a typical day we reach most merchants within [--] minutes" [X Link](https://x.com/ShopifySupport/status/1991517533438890334) 2025-11-20T14:42Z 67.9K followers, 13.3K engagements "@dougpayments We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information (e.g. ticket #) so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/1991964980871070051) 2025-11-21T20:20Z 67K followers, [----] engagements "Let me guide you to our Support team. Please follow the steps below: [--]. Visit our Help Center. [--]. On the right-hand panel in the typing field at the bottom type your inquiry. [--]. If you have a store click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support skip this step. [--]. Type your inquiry in the text box at the bottom. [--]. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant type "Get me to support". [--]. If you've already logged into your account at Step [--] you'll be" [X Link](https://x.com/ShopifySupport/status/1992005109149032550) 2025-11-21T23:00Z 67K followers, [--] engagements "While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1993354648376275254) 2025-11-25T16:22Z 68K followers, [---] engagements "Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1993706722884538691) 2025-11-26T15:41Z 67K followers, [--] engagements "@THETANAYASHOW While I can't provide any information over social media let's move this to a DM. Please send us a message with more information including any ticket numbers so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/1993730142502355071) 2025-11-26T17:14Z 67K followers, [--] engagements "@AShentyurk @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure" [X Link](https://x.com/ShopifySupport/status/1993798118161166346) 2025-11-26T21:44Z 67K followers, [--] engagements "Thank you for reaching out to us. If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you don't get a response from the merchant within [--] days you can report the issue using the appropriate form at If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a purchase with your account" [X Link](https://x.com/ShopifySupport/status/1994126875795276196) 2025-11-27T19:31Z 67K followers, [--] engagements "56 seconds. That was our average wait time last week across 70K+ contacts. BFCM starts tomorrowour team is ready to keep that pace: We got you. http://help.shopify.com http://help.shopify.com" [X Link](https://x.com/ShopifySupport/status/1994132625456308466) 2025-11-27T19:54Z 67.8K followers, 15K engagements "You can contact our Support team even if you are unable to login to your store. To do so please follow these steps: [--]. Visit our Help Center - [--]. In the chat window type the phrase 'can't login' [--]. A prompt will come up in the chat window that says 'Login help' click that prompt [--]. The left hand side of the page will change click the option to 'Send us an email' Make sure to describe in full why you are unable to login or what your issue is. The more information you can provide our Support team the better they will be able to assist you The process is the same if you are using mobile however" [X Link](https://x.com/ShopifySupport/status/1994210735807701066) 2025-11-28T01:04Z 67K followers, [--] engagements "@bura_kaganx @harleyf @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected" [X Link](https://x.com/ShopifySupport/status/1994409717490205138) 2025-11-28T14:15Z 67K followers, [--] engagements "Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1994420196300185694) 2025-11-28T14:56Z 67K followers, [--] engagements "Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn" [X Link](https://x.com/ShopifySupport/status/1994428317659758749) 2025-11-28T15:29Z 67.6K followers, [---] engagements "@artSWC @Shopify We appreciate your message For the protection of your account information we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP" [X Link](https://x.com/ShopifySupport/status/1995339614098202806) 2025-12-01T03:50Z 67.6K followers, [---] engagements "@NorthernPoke We are aware of an issue with Admins impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com" [X Link](https://x.com/ShopifySupport/status/1995505574813782082) 2025-12-01T14:49Z 67.7K followers, [---] engagements "@seantaylor___ We are aware of an issue with Admins impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com" [X Link](https://x.com/ShopifySupport/status/1995505724487585900) 2025-12-01T14:50Z 67.7K followers, [----] engagements "@oneadamcee We are aware of an issue with Admins impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com" [X Link](https://x.com/ShopifySupport/status/1995506604410642817) 2025-12-01T14:53Z 67.6K followers, [---] engagements "We're aware of an issue with Admins impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com" [X Link](https://x.com/ShopifySupport/status/1995508404643860858) 2025-12-01T15:00Z 67.8K followers, 90.2K engagements "@janmartenbakker We're aware of an issue with Admins impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com" [X Link](https://x.com/ShopifySupport/status/1995513198959620129) 2025-12-01T15:19Z 67.7K followers, [----] engagements "Thank you for reaching out and letting us know. In order to troubleshoot your issue please complete the following steps when trying to access our Help Center: - Clear the cache and cookies (in Chrome use the "all time" time range) - Ensure the browser's cookie preferences are NOT set to "Block all cookies" - Try on another web browser AND try within the browser's incognito mode. - Try another device such as another computer or a cellphone. - Try another internet connection (example switch to a cellular network on a phone rather than wifi) - Ensure there are no popups being blocked in the web" [X Link](https://x.com/ShopifySupport/status/1995546313685872705) 2025-12-01T17:31Z 67.6K followers, [---] engagements "@Realtorgracehur @shop We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected" [X Link](https://x.com/ShopifySupport/status/1996589928449274313) 2025-12-04T14:38Z 67.7K followers, [--] engagements Limited data mode. Full metrics available with subscription: lunarcrush.com/pricing
@ShopifySupport Shopify Support
Shopify Support posts on X about $shop, if you, shopify, we are the most. They currently have [-------] followers and [----] posts still getting attention that total [---] engagements in the last [--] hours.
Engagements: [---] #
- [--] Week [-----] -14%
- [--] Month [------] -35%
- [--] Months [-------] -22%
- [--] Year [-------] +370%
Mentions: [--] #
- [--] Month [--] -82%
- [--] Months [---] +27%
- [--] Year [---] +20%
Followers: [-------] #
- [--] Week [------] +0.10%
- [--] Month [------] +0.35%
- [--] Months [------] +3.10%
- [--] Year [------] +8.10%
CreatorRank: [---------] #
Social Influence
Social category influence stocks finance technology brands countries social networks currencies cryptocurrencies fashion brands
Social topic influence $shop #271, if you, shopify, we are, more info, status, social media, link, business, reaching
Top accounts mentioned or mentioned by @shopify @shopifydevs @harleyf @tobi @seempaq @mudassirkhansta @shop @shopifyeng @shopifycom @scotttaylor @beforemarchshop @hunkybill @digitalshe40743 @hcaz32000 @avicohe91140105 @5dsolarshift @bentrogrlic @glencoates @blanklob @jerbears
Top assets mentioned Shopify Inc (SHOP) Mastercard, Inc. (MA) tobi (TOBI) Alphabet Inc Class A (GOOGL) Cloudflare, Inc. (NET)
Top Social Posts
Top posts by engagements in the last [--] hours
"@Clemitoh We are aware of an issue with topic impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com"
X Link 2026-02-15T16:22Z 68.2K followers, [---] engagements
"@_vandul Regarding the Shopthru app this is a third party developed and supported app. As such if you experience issues with the app you will need to reach out to the app developer directly. - Skye"
X Link 2023-11-24T23:41Z 68.2K followers, [--] engagements
"@JoeHoldenCBS3 @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2025-10-01T04:12Z 68.2K followers, [--] engagements
"@MikeM95200 Hi there Shopify does not directly manage the day to day activities shipping orders or fulfillment for stores that use our platform. If you have a question for a specific store we encourage you to reach out to the merchant directly"
X Link 2026-01-27T20:06Z 68.1K followers, [--] engagements
"@adrian_hehe Hi there We are aware of an issue with Shopify admins impacting selected stores and are working to resolve it. We appreciate your patience"
X Link 2026-01-27T23:09Z 68.1K followers, [---] engagements
"Thank you for reaching out to us.If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you don't get a response from the merchant within [--] days you can report the issue using the appropriate form at If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a purchase with your account"
X Link 2026-01-28T02:02Z 68.1K followers, [---] engagements
"@adrian_hehe We appreciate your message For the protection of your account information we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP"
X Link 2026-01-28T02:44Z 68.1K followers, [--] engagements
"Thank you for letting us know. In order to troubleshoot any issues you may be experiencing we encourage you to contact our Shop Support team at From this page click on "Shop contact form" and fill out the requested information then click "Get in touch". http://bit.ly/4hoU0wD http://bit.ly/4hoU0wD http://bit.ly/4hoU0wD http://bit.ly/4hoU0wD"
X Link 2026-01-28T15:59Z 68.1K followers, [--] engagements
"@dan_malarkey @Shopify @ShopifyDevs We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2026-01-28T17:13Z 68.1K followers, [--] engagements
"@DerekSc02077623 @Shopify Thank you for contacting us To ensure the security of your account we're unable to discuss account specifics on social media platforms. For secure assistance please access our 24/7 Help Center here: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP"
X Link 2026-01-28T19:17Z 68.1K followers, [--] engagements
"Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number here https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/"
X Link 2026-01-29T13:03Z 68.1K followers, [--] engagements
"@MBheartstwugs We appreciate your message For the protection of your account information we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP"
X Link 2026-01-29T15:26Z 68.1K followers, [--] engagements
"@randyblackmon @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected"
X Link 2026-01-29T21:17Z 68.1K followers, [--] engagements
"Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number here https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/"
X Link 2026-01-29T21:59Z 68.1K followers, [--] engagements
"@scgrmom @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2026-01-29T22:21Z 68.1K followers, [--] engagements
"@spencer_gilmore @Shopify Thanks for reaching out to us In order to troubleshoot any issues you may be experiencing we encourage you to reach out to our live Support Team for assistance. They can be contacted via our Help Center at https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP"
X Link 2026-01-30T16:35Z 68.1K followers, [---] engagements
"Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2026-01-30T17:44Z 68.1K followers, [--] engagements
"Thank you for reaching out to us and letting us know you already reached out to the merchant you placed your order with. This is the best course of action as Shopify does not directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you havent received a response from the merchant within [--] days you can report the issue using the appropriate form here If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a"
X Link 2026-01-30T18:43Z 68.1K followers, [--] engagements
"@KJ4NHT We experienced an issue related to UPS labels which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com"
X Link 2026-01-30T21:48Z 68.1K followers, [--] engagements
"@BoatEye360 @Shopify We experienced an issue related to UPS labels which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com"
X Link 2026-01-30T21:48Z 68.1K followers, [--] engagements
"@KJ4NHT @TNVolDealwithit @BoatEye360 @Shopify We experienced an issue related to UPS labels which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com"
X Link 2026-01-30T21:48Z 68.1K followers, [--] engagements
"@ficknoles1173 @Shopify We experienced an issue related to UPS labels which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com"
X Link 2026-01-30T22:39Z 68.1K followers, [--] engagements
"Thank you for reaching out and letting us know. In order to troubleshoot your issue please complete the following steps when trying to access our Help Center: - Clear the cache and cookies (in Chrome use the "all time" time range) - Ensure the browser's cookie preferences are NOT set to "Block all cookies" - Try on another web browser AND try within the browser's incognito mode. - Try another device such as another computer or a cellphone. - Try another internet connection (example switch to a cellular network on a phone rather than wifi) - Ensure there are no popups being blocked in the web"
X Link 2026-01-30T22:55Z 68.1K followers, [--] engagements
"Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2026-01-31T19:10Z 68.1K followers, [--] engagements
"@Basement1B @Shopify @harleyf We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2026-01-31T19:23Z 68.1K followers, [---] engagements
"@ecomkaizenn @Shopify @ShopifyDevs Thanks for reaching out to us In order to troubleshoot any issues you may be experiencing we encourage you to reach out to our live Support Team for assistance. They can be contacted via our Help Center at https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP"
X Link 2026-01-31T21:33Z 68.1K followers, [---] engagements
"@VaughansTony @Shopify Thank you for contacting us To ensure the security of your account we're unable to discuss account specifics on social media platforms. For secure assistance please access our 24/7 Help Center here: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP"
X Link 2026-01-31T22:51Z 68.1K followers, [--] engagements
"@PatchWC @lucasbasgan We are aware of an issue impacting store admin page loading for selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com"
X Link 2026-02-01T22:15Z 68.2K followers, [---] engagements
"@its_me_erikaaa We experienced an issue related to store admin page loading which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com"
X Link 2026-02-02T00:25Z 68.1K followers, [---] engagements
"@thinktwicenl We experienced an issue related to store admin page loading which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com"
X Link 2026-02-02T00:37Z 68.1K followers, [--] engagements
"Thank you for reaching out. To get support when you can't login to your store start in our Help Centre at and click "chat with a human" at the bottom of the page. Then click "I can't access my account" and it'll load the page to "email us for account help." https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/"
X Link 2026-02-02T13:17Z 68.1K followers, [--] engagements
"Let me guide you to our Support team. Please follow the steps below: [--]. Visit our Help Center. [--]. On the right-hand panel in the typing field at the bottom type your inquiry. [--]. If you have a store click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support skip this step. [--]. Type your inquiry in the text box at the bottom. [--]. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant type "Get me to support". [--]. If you've already logged into your account at Step [--] you'll be"
X Link 2026-02-02T13:18Z 68.1K followers, [--] engagements
"@OrlaSoleil @FORSBERGtwo @ShopifyDevs Our .dev Community Forum is the best place to get technical support: https://bit.ly/3As4Hhf https://bit.ly/3As4Hhf"
X Link 2026-02-02T15:58Z 68.1K followers, [--] engagements
"Thank you for reaching out. To get support when you can't login to your store start in our Help Centre at and click "chat with a human" at the bottom of the page. Then click "I can't access my account" and it'll load the page to "email us for account help." https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/"
X Link 2026-02-02T15:59Z 68.1K followers, [--] engagements
"@MikeyWGT We experienced an issue related to topic which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com"
X Link 2026-02-03T20:56Z 68.1K followers, [--] engagements
"@TomPCW @Shopify @ShopifyDevs Thank you for contacting us The issue you are reporting has now been resolved. If you have further questions or need any assistance please contact our 24/7 Help Center at this link: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP"
X Link 2026-02-03T20:57Z 68.1K followers, [--] engagements
"@MikeyWGT @MikeyWGT We experienced an issue with admins which has now been resolved. If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com"
X Link 2026-02-03T21:30Z 68.1K followers, [---] engagements
"@seanieb1983 @thomasgiraudcro If you're still having any problems please contact our 24/7 live Support team at Thank you for your understanding and patience. http://help.shopify.com http://help.shopify.com"
X Link 2026-02-03T22:00Z 68.1K followers, [--] engagements
"Let me guide you to our Support team. Please follow the steps below: [--]. Visit our Help Center. [--]. On the right-hand panel in the typing field at the bottom type your inquiry. [--]. If you have a store click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support skip this step. [--]. Type your inquiry in the text box at the bottom. [--]. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant type "Get me to support". [--]. If you've already logged into your account at Step [--] you'll be"
X Link 2026-02-04T01:16Z 68.1K followers, [--] engagements
"Thank you for reaching out. To get support when you can't login to your store start in our Help Centre at and click "chat with a human" at the bottom of the page. Then click "I can't access my account" and it'll load the page to "email us for account help." https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/"
X Link 2026-02-05T03:03Z 68.1K followers, [--] engagements
"@FlyInvestments_ @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2026-02-05T05:15Z 68.1K followers, [--] engagements
"@jon_kennedy1 @ShopifyDevs To get a response directly from our Product teams we suggest sharing your question on the .dev Community Forum: https://bit.ly/3As4Hhf https://bit.ly/3As4Hhf"
X Link 2026-02-05T18:50Z 68.1K followers, [---] engagements
"Thank you for your message. I can confirm that the best course of action is to direct any inquiries you may have regarding the status of your account to ticket ID fea6b131-eca2-4abd-bba1-728142e6bdac as noted in your message. Our Merchant Trust team is best equipped to provide any additional context you may need as we are unable to discuss sensitive account details via social media. This policy is in place to ensure your account security and privacy. https://twitter.com/i/web/status/2019894035301757002 https://twitter.com/i/web/status/2019894035301757002"
X Link 2026-02-06T22:00Z 68.2K followers, [--] engagements
"@ManyMoonzz @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2026-02-06T23:03Z 68.2K followers, [--] engagements
"While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2026-02-07T20:40Z 68.1K followers, [---] engagements
"@DigitalShe40743 @Shopify @ShopifyDevs @ShopifyEng Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant please report it here: https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2026-02-07T20:42Z 68.1K followers, [--] engagements
"@luxandeco We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information like a Ticket ID so that we can continue to assist you while keeping your account information secure"
X Link 2026-02-07T20:45Z 68.2K followers, [--] engagements
"@ChelsMaddocks @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information like a ticket ID so that we can continue to assist you and to ensure your privacy is protected"
X Link 2026-02-07T20:49Z 68.1K followers, [--] engagements
"While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2026-02-07T23:04Z 68.1K followers, [--] engagements
"While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2026-02-07T23:52Z 68.1K followers, [--] engagements
"While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2026-02-08T16:56Z 68.2K followers, [--] engagements
"Thank you for reaching out to us. If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you don't get a response from the merchant within [--] days you can report the issue using the appropriate form at If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a purchase with your account"
X Link 2026-02-09T00:57Z 68.2K followers, [--] engagements
"Thank you for reaching out. To get support when you can't login to your store start in our Help Centre at and click "chat with a human" at the bottom of the page. Then click "I can't access my account" and it'll load the page to "email us for account help." https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/"
X Link 2026-02-09T01:00Z 68.2K followers, [--] engagements
"Thank you for reaching out to us. If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you don't get a response from the merchant within [--] days you can report the issue using the appropriate form at If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a purchase with your account"
X Link 2026-02-09T01:02Z 68.2K followers, [--] engagements
"@Mudassirkhansta @Shopify @ShopifyDevs @ShopifyEng @ShopifyRebels @SRLOL We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected"
X Link 2026-02-09T20:25Z 68.2K followers, [---] engagements
"Thank you for reaching out. To get support when you can't login to your store start in our Help Centre at and click "chat with a human" at the bottom of the page. Then click "I can't access my account" and it'll load the page to "email us for account help." https://help.shopify.com/ https://help.shopify.com/"
X Link 2026-02-10T01:35Z 68.2K followers, [--] engagements
"@gabrielturnes @liam_at_shopify @gilgNYC @ShopifyEng @ShopifyDevs Thanks for reaching out to us In order to troubleshoot any issues you may be experiencing we encourage you to reach out to our live Support Team for assistance. They can be contacted via our Help Center at https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP"
X Link 2026-02-10T16:28Z 68.2K followers, [--] engagements
"Thank you for reaching out to us. If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you don't get a response from the merchant within [--] days you can report the issue using the appropriate form at https://bit.ly/48Kdyrz https://bit.ly/48Kdyrz"
X Link 2026-02-10T20:03Z 68.2K followers, [--] engagements
"Thank you for letting us know. In order to troubleshoot any issues you may be experiencing we encourage you to contact our Shop Support team at From this page click on "Shop contact form" and fill out the requested information then click "Get in touch". http://bit.ly/4hoU0wD http://bit.ly/4hoU0wD"
X Link 2026-02-10T21:01Z 68.2K followers, [--] engagements
"@ecomexits @Shopify @harleyf We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2026-02-11T00:41Z 68.2K followers, [--] engagements
"@JTodaro39470 @harleyf @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2026-02-11T00:51Z 68.2K followers, [--] engagements
"@Husam7192764446 @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2026-02-11T01:08Z 68.2K followers, [---] engagements
"Thank you for reaching out to us. If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you don't get a response from the merchant within [--] days you can report the issue using the appropriate form at If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a purchase with your account"
X Link 2026-02-12T00:15Z 68.2K followers, [--] engagements
"@Ankovy @Shopify Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant please report it here: https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2026-02-12T01:18Z 68.2K followers, [--] engagements
"Thank you for reaching out to us.If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. https://twitter.com/i/web/status/2021793730194235685 https://twitter.com/i/web/status/2021793730194235685"
X Link 2026-02-12T03:49Z 68.2K followers, [--] engagements
"Thank you for your response. I can confirm that the best course of action is to direct any inquiries you may have regarding the status of your account to ticket noted in your message. Our Merchant Trust team is best equipped to provide any additional context you may need as we are unable to discuss sensitive account details via social media. This policy is in place to ensure your account security and privacy. https://twitter.com/i/web/status/2022024111183077750 https://twitter.com/i/web/status/2022024111183077750"
X Link 2026-02-12T19:04Z 68.2K followers, [---] engagements
"@coowps Hi COOWPS are you still experiencing issues with your store Can you send us a DM so we can help you solve this while keeping your account secure"
X Link 2026-02-12T23:34Z 68.2K followers, [--] engagements
"@Daniiii75510446 I'm glad we were able to resolve this after your DM have a great day"
X Link 2026-02-13T00:31Z 68.2K followers, [--] engagements
"@ucdee_ @tobi We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected"
X Link 2026-02-14T21:23Z 68.2K followers, [--] engagements
"@TheBig4Tweets @Clemitoh We are aware of an issue with topic impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com"
X Link 2026-02-15T16:23Z 68.2K followers, [--] engagements
"Thank you for contacting us To ensure the security of your account we're unable to discuss information specific to your partner account on social media platforms. For secure assistance please access our 24/7 Help Center here and select your partner organization or the store you wish to discuss via the Help Center Assistant. Alternatively you can also access our Support team via the Support tab within your Partner Dashboard. https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP"
X Link 2026-02-15T22:26Z 68.2K followers, [--] engagements
"How do you delight your customers"
X Link 2019-06-12T01:03Z 68.2K followers, [--] engagements
"Thank you for reaching out to us.If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you don't get a response from the merchant within [--] days you can report the issue using the appropriate form at If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a purchase with your account"
X Link 2026-02-16T17:13Z 68.2K followers, [---] engagements
"@MeganGrant333 Thanks for the question We're not aware of any current bugs affecting this. Are you having a bit of trouble with logging today If you are could you send us a DM here and we would be happy to help you out a bit further - Lilith"
X Link 2019-06-29T02:23Z 66.7K followers, [--] engagements
"Did you miss out on our last round of store feedback Drop your store link below and well let you know what we think in [---] characters or less. 👇"
X Link 2020-04-22T10:30Z 68.2K followers, [---] engagements
"@SourceExtra Hi there. We have changed this process recently. Here is a quick clip for you to show how you can contact support on our help page: or you can send me a direct message with your questions and I can take a look for you -Lulu https://twitter.com/messages/composerecipient_id=175044724 https://screenshot.click/14-46-d6t9w-2579b.mp4 https://twitter.com/messages/composerecipient_id=175044724 https://screenshot.click/14-46-d6t9w-2579b.mp4"
X Link 2020-06-03T11:42Z 67.8K followers, [--] engagements
"@IlanaMekler Hi Ilana. Sorry to hear that. We have changed the help centre recently so here is a clip to show how you can contact support now: Weve moved some phone conversations to online chats and email here: or we can help you here -Lulu https://bit.ly/2XfcdpA https://screenshot.click/14-46-d6t9w-2579b.mp4 https://bit.ly/2XfcdpA https://screenshot.click/14-46-d6t9w-2579b.mp4"
X Link 2020-06-23T07:41Z 67.8K followers, [--] engagements
"@bitchyalphame Hi there. No you can reach support no matter what plan you are on. We have changed our help centre recently so here is a quick clip for you to show how you can contact support on our help page: Let me know if you need anything else at all. -Lulu https://screenshot.click/14-46-d6t9w-2579b.mp4 https://screenshot.click/14-46-d6t9w-2579b.mp4"
X Link 2020-06-29T08:43Z 67.8K followers, [--] engagements
"@madwebskills Yeah try it again and accept it in Google Chrome if possible. Come back if you have any other issues with it. Sorry to hear that we have changed the help centre recently here is a quick clip for you to show how you can contact support in future: -Lulu https://screenshot.click/14-46-d6t9w-2579b.mp4 https://screenshot.click/14-46-d6t9w-2579b.mp4"
X Link 2020-08-15T11:44Z 67.8K followers, [--] engagements
"@olesya_zinoveff Hi there. Sorry to hear you are having trouble accessing our support team. We have changed the help centre recently so here is a quick clip for you to show how you can contact support on our help page: We can also help with any questions here -Lulu https://screenshot.click/14-46-d6t9w-2579b.mp4 https://screenshot.click/14-46-d6t9w-2579b.mp4"
X Link 2020-08-24T08:52Z 67.8K followers, [--] engagements
"@williamson1986 Hi Ben Happy to help look into this. The best way for us to check the history of your store would be to authenticate you on our help centre: Can I ask what you typed into Down Detector so can check also - Rein https://bit.ly/39RZ8ZG https://bit.ly/39RZ8ZG"
X Link 2021-09-22T07:35Z 68K followers, [--] engagements
"@Case Hi there Eric. Thanks for getting in touch. Where are you seeing this message -Victor"
X Link 2021-12-04T16:51Z 66.8K followers, [--] engagements
"@Case Right thank you. The [--] address limit is imposed to help reduce loading times and it's not possible to add more without removing one of the [--] you have saved. -Victor"
X Link 2021-12-04T17:07Z 66.8K followers, [--] engagements
"@XenocatArtifact Hi there How exciting to hear that you're in the process of migrating to our platform We have a handy guide here: to help businesses migrate from Etsy to Shopify feel free to keep that handy during your migration process (1/2) https://bit.ly/3flW5dQ https://bit.ly/3flW5dQ"
X Link 2022-01-14T03:39Z 68K followers, [--] engagements
"@TinyParisSC In that case I'd encourage you to connect with us directly: This will allow us to investigate further and ensure your payouts are being processed as expected. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2023-06-21T16:00Z 68K followers, [--] engagements
"@Shopify 🙋 Raise your hand if you love bringing merchants and creators together"
X Link 2023-06-28T14:06Z 67K followers, [----] engagements
"@Lupo_T_Lupo Hi there Thanks for reaching out. If you're having some trouble accessing your shop please feel free to connect with us here: Please let me know if you have any troubles. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2023-06-30T17:39Z 68K followers, [--] engagements
"@Lupo_T_Lupo Hi there. If you're having issues logging into your Shopify account you'll want to reach out to our Support Team for assistance. Blair previously shared a link to you but I'll do the same for you here so you can reach out to us: -Imogen https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2023-06-30T22:54Z 68K followers, [--] engagements
"@SaxenaAparajita I understand your concerns it's never ideal when an online order doesn't go as planned. If you believe this store is operating on Shopify and is not in accordance with our terms of service you can contact our team directly to let us know: -Rick 2/2 https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2023-07-10T09:32Z 68K followers, [--] engagements
"@antonholmes Hi Anton thanks for reaching out. If you haven't done so already I'd encourage you to connect with us directly for further investigation. This will allow our advisor team to take a closer look and provide you with an update. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2023-07-18T14:00Z 68K followers, [--] engagements
"@jeffpolicard Thank you for the pic Jeff our Help Center is accessible to all people regardless of if they are signed in or not. Are you able to load this page: If you are not signed into the Help Center then you should see a direct option to chat with us. -Shay https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2023-07-25T18:48Z 68K followers, [--] engagements
"@muahcollection1 Hi there If you haven't done so already I'd encourage you to connect with us directly This will allow us to take a closer look and ensure it gets resolved as quickly as possible. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2023-07-31T14:46Z 68K followers, [--] engagements
"@jeffpolicard Hi Jeff thanks for reaching out. I'm sorry to hear that you're having some trouble connecting with us. To confirm are you seeing an option to connect when accessing this link: Let me know how this goes. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2023-08-17T16:16Z 68K followers, [--] engagements
"@LouiseSlaterArt Hi there We are not down: You can get in contact with someone from our Support team and they'll be able to take a look at your store and see what is happening: -Kitana https://shopify.link/gKA1 https://shopify.link/ykga https://shopify.link/gKA1 https://shopify.link/ykga"
X Link 2023-08-28T16:48Z 68K followers, [--] engagements
"@PinkPantherji Hi there if you are unable to sign into your account and do not have your account recovery codes available you can reach out to our support team through this link: Our chat support would be happy to assist you further. -Shay https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2023-09-05T17:17Z 68K followers, [--] engagements
"@carlosav111 Thank you for that info. Please reach out to our support team so they can look into this for you: Scroll to the bottom of the page to chat with our team. -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2023-09-08T15:42Z 68K followers, [--] engagements
"@Alberto98796358 Thanks for following up. If you're unable to login on the Shopify Help Center then you try using this link: Cheers. -Elias https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2023-09-25T18:34Z 68K followers, [--] engagements
"@Tyree24_7 Hi There. Thanks for reaching out. Please contact our Partner Support and they will be able to help you with your question: Make sure you're logged into your Partner account to connect with an agent. -Kitana https://shopify.link/r6NJ https://shopify.link/r6NJ"
X Link 2023-09-30T17:08Z 68K followers, [---] engagements
"@Tyree24_7 Sorry about that you can use this link for people who can't log in: Let me know if you have any trouble connecting. -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2023-09-30T17:14Z 68K followers, [--] engagements
"@MarkGladwyn1 Hi There. Thanks for reaching out. You can contact our support team here: You won't need an account to get in contact this way. Please let me know if you have any questions. -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2024-01-18T17:31Z 68K followers, [--] engagements
"@MartyRayborn Hi There. Thank you for reaching out. You can contact our support team here: Scroll down to the support options and select chat with us. -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2024-01-19T21:53Z 68K followers, [--] engagements
"@RevBigRing Hi There. Please use this link to contact our support team: Scroll down to the support options and select the chat option -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2024-02-02T20:34Z 68K followers, [--] engagements
"@indeanikole Hi There. Thank you for letting us know. You can use this link to access our support team: Scroll down to the support options and select the chat. Let me know if you have any trouble connecting. -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2024-02-02T23:03Z 68K followers, [--] engagements
"@ashley_weller86 Thanks Ashley. If there is an account still open but you do not have access to the email address then you likely won't be able to login to the store. Feel free to contact our team directly and we would be happy to assist further: -Rick https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2024-02-23T08:58Z 68K followers, [--] engagements
"@ShushiAztecs Since you're unable to login on the Shopify Help Center then you can get in touch with us using this link: Simply scroll down and click on 'Chat with us'. If you have any other questions then don't hesitate to let us know (2/2) -Elias https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2024-04-09T23:00Z 68K followers, [---] engagements
"@JoiShull64550 Hey there. Thank you for reaching out and bringing this to our attention. If you're unable to login to get support through the Shopify Help Center then please get in touch with us using this link - simply scroll down and click 'Chat with us.' -Elias https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2024-04-12T23:06Z 68K followers, [--] engagements
"@lolacentrada We do not offer phone support it is best to talk to our support team live via chat . -Emily https://shopify.link/JqAK https://shopify.link/JqAK"
X Link 2024-05-20T21:04Z 67.9K followers, [---] engagements
"@lolacentrada Does this link work for you: You should be able to click I still can't access my account. -Emily https://shopify.link/rYlG https://shopify.link/rYlG"
X Link 2024-05-20T21:12Z 67.9K followers, [---] engagements
"@ChampNatty Hi there thank you for tagging us. I am sorry to hear about this situation You can connect with our authenticated chat support team in our Help Center using this specific link: or by using the prompt "I can't login" in the AI chat. (1/2) https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2024-05-27T21:22Z 68K followers, [--] engagements
"@JonnellCHAVEZ Hi Jonnell thanks for connecting. I'm sorry to hear about this. To confirm have you been in touch with our support team If not I'd encourage you to do so as they can get you authenticated to investigate further. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2024-06-10T18:45Z 68K followers, [--] engagements
"@tullyfit Hi there thanks for reaching out. I'm sorry to hear you're having troubles connecting with us. To confirm are you seeing the option to begin a live chat when following this link: I look forward to your reply. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2024-06-24T17:07Z 68K followers, [--] engagements
"@BeiJoyy If you don't have any of the login information then you can get in touch with us here: Simply click on the 'Chat with us' button and complete the form to start a live chat with our advisors. Cheers. (2/2) -Elias https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2024-07-02T17:03Z 68K followers, [--] engagements
"@Jobppe Hi there I'm sorry to hear that you're having logging into your shop. If you're not receiving an SMS code please feel free to connect with us directly Our support team will be able to get you authenticated to ensure you can regain access. - Blair https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2024-07-05T19:16Z 68K followers, [--] engagements
"@HiSignMark Hi there. Thank you for reaching out. Contact our support team here: Write "Advisor" in the chat to be connected. If you can't log into your account use this link: -Kitana https://shopify.link/gKA1 https://shopify.link/KaVr https://shopify.link/gKA1 https://shopify.link/KaVr"
X Link 2024-07-22T18:41Z 68K followers, [--] engagements
"@johnfenn3 Hi there. Thank you for bringing this to our attention. Please contact our support team here: Scroll down to the support chat option select it then fill out the questions on the following page. Please let me know if you have any trouble. -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2024-07-29T21:34Z 68K followers, [--] engagements
"@egiblock Hi there. Thank you for reaching out. You can contact our support team even if you don't have a Shopify account here: Scroll down to the support options and select "chat with us". -Kitana https://shopify.link/gKA1 https://shopify.link/gKA1"
X Link 2024-08-01T22:03Z 68K followers, [--] engagements
"We're aware that some merchants may see message delivery delays for campaigns scheduled through Shopify Email. We're investigating this issue and are working on a fix. We will share more updates as soon as possible"
X Link 2024-11-29T22:04Z 63.1K followers, 15.3K engagements
"@Rum_Race @Positron3d If you are eligible for a 1099k form this would be emailed to the account owner email address on file. If you are in need of tailored support please reach out to our support team. For secure assistance please access our 24/7 Help Center here: https://bit.ly/4fkHxs5 https://bit.ly/4fkHxs5"
X Link 2025-02-09T17:14Z 66.8K followers, [---] engagements
"@fuckinglobalism Thank you for contacting us To ensure the security of your account we're unable to discuss account specifics on social media platforms. For secure assistance please access our 24/7 Help Center here: https://bit.ly/4fkHxs5 https://bit.ly/4fkHxs5"
X Link 2025-02-13T07:21Z 63.1K followers, [--] engagements
"@dammit_jeff @Shopify Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant please report it here: https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-02-17T00:33Z 63.1K followers, [---] engagements
"Thank you for reaching out. In order to create a ticket with our support team please visit our 'Cant login' page at At the bottom of the page you have the option to email our support team to request further assistance. If you're using a mobile device to access the form you may need to minimize the chat window to fill in the form. Once you've submitted it you'll get a confirmation to your email inbox. http://bit.ly/3ZfkA2T http://bit.ly/3ZfkA2T http://bit.ly/3ZfkA2T http://bit.ly/3ZfkA2T"
X Link 2025-02-20T04:30Z 63.1K followers, [--] engagements
"@jasondavisseo We appreciate you reaching out with your concerns. Let's move this to a DM to keep your account information secure. Please include your support ticket number in your message so we can review it for you"
X Link 2025-02-20T04:34Z 63.1K followers, [--] engagements
"@grupponutrition We appreciate you reaching out with your concerns. Let's move this to a DM to keep your account information secure. Please include your support ticket number in your message so we can review it for you"
X Link 2025-02-20T04:36Z 63.1K followers, [--] engagements
"@AnEriksenWife Thank you for contacting us To ensure the security of your account we're unable to discuss account specifics on social media platforms. For secure assistance please access our 24/7 Help Center here: https://bit.ly/4fkHxs5 https://bit.ly/4fkHxs5"
X Link 2025-02-22T18:40Z 63.2K followers, [--] engagements
"@Senkecom @tobi We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2025-02-24T17:05Z 63.2K followers, [--] engagements
"Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-02-24T17:07Z 63.2K followers, [--] engagements
"Hi there thanks for reaching out You can contact our Support team even if you are unable to login to your store. To do so please follow these steps: [--]. Visit our Help Center - [--]. In the chat window type the phrase 'can't login' [--]. A prompt will come up in the chat window that says 'Login help' click that prompt [--]. The left hand side of the page will change click the option to 'Send us an email' Make sure to describe in full why you are unable to login or what your issue is. The more information you can provide our Support team the better they will be able to assist you The process is the same"
X Link 2025-02-24T21:23Z 63.2K followers, [--] engagements
"@aartichh07 @Shopify Thank you for contacting us To ensure the security of your account we're unable to discuss account specifics on social media platforms. For secure assistance please access our 24/7 Help Center here: https://bit.ly/4fkHxs5 https://bit.ly/4fkHxs5"
X Link 2025-02-24T21:24Z 63.2K followers, [--] engagements
"For the protection of your account information we aren't able to verify account details over social media. Your best way forward would be to contact our Support team. Please try the following steps: [--]. Visit our Help Center - [--]. In the chat window type the phrase 'can't login' [--]. A prompt will come up in the chat window that says 'Login help' click that prompt [--]. The left hand side of the page will change click the option to 'Send us an email' Make sure to describe in full why you are unable to login or what your issue is. The more information you can provide our Support team the better they"
X Link 2025-02-24T21:28Z 63.2K followers, [--] engagements
"While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-02-26T02:15Z 63.2K followers, [--] engagements
"@AlexisLopez165 We appreciate your message For the protection of your account information we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: https://bit.ly/4fkHxs5 https://bit.ly/4fkHxs5"
X Link 2025-02-27T00:59Z 63.2K followers, [--] engagements
"@sansfaff @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2025-02-27T03:39Z 63.2K followers, [--] engagements
"We're aware of an issue impacting several services including our status page. We are investigating and will provide more information once available. Thank you for your patience"
X Link 2025-04-02T03:03Z 68.2K followers, 156.3K engagements
"We're aware of an issue with accessing storefronts. We are investigating this issue and are working to resolve it. You can find the most up-to-date information about the issue on our status page at and we will share more updates as soon as possible. Thank you for your patience. http://shopifystatus.com http://shopifystatus.com"
X Link 2025-08-07T21:56Z 68.2K followers, 64.8K engagements
"Thank you for your response. I can confirm that the best course of action is to direct any inquiries you may have regarding the status of your account to ticket ID ID NUMBER as noted in your message. Our Merchant Trust team is best equipped to provide any additional context you may need as we are unable to discuss sensitive account details via social media. This policy is in place to ensure your account security and privacy"
X Link 2025-10-13T22:12Z 66.9K followers, [--] engagements
"@hipreetam93 We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information (e.g. Ticket ID) so that we can continue to assist you while keeping your account information secure"
X Link 2025-10-22T16:06Z 67K followers, [---] engagements
"Thank you for your response. I can confirm that the best course of action is to direct any inquiries you may have regarding the status of your account to ticket ID e386c0fa-c045-48f8-a13b-53e2aa1d4d20 as noted in your message. Our Merchant Trust team is best equipped to provide any additional context you may need as we are unable to discuss sensitive account details via social media. This policy is in place to ensure your account security and privacy"
X Link 2025-10-23T02:59Z 67K followers, [---] engagements
"Thank you for reaching out to us and letting us know you already reached out to the merchant you placed your order with. This is the best course of action as Shopify does not directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you havent received a response from the merchant within [--] days you can report the issue using the appropriate form here If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a"
X Link 2025-10-24T21:40Z 66.7K followers, [--] engagements
"@narayandreamer @Cloudflare We are aware of an issue with Oxygen impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com"
X Link 2025-10-27T14:08Z 66.8K followers, [--] engagements
"Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-10-27T17:00Z 66.8K followers, [--] engagements
"Thank you for reaching out. For any inquiries related to any current payout hold case you are currently involved in please respond to any open ticket you have with our Trust and Safety team. This team is the only team equipped to respond to inquiries of this nature as we are unable to share sensitive account details via social media"
X Link 2025-10-29T19:24Z 66.8K followers, [--] engagements
"@tireddadben @Shopify Hi there We are aware of an issue with the code editor impacting select stores and are working to resolve it. Thank you for your patience"
X Link 2025-10-29T19:31Z 66.8K followers, [--] engagements
"@Soholab_ae @Shopify @ShopifyDevs Thank you for contacting us To ensure the security of your account we're unable to discuss account specifics on social media platforms. For secure assistance please access our 24/7 Help Center here: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP"
X Link 2025-10-29T20:59Z 66.8K followers, [--] engagements
"@rnebhwani This is a great question for Shopifys Product experts. Please post it on our .dev Community Forum where they can provide faster support: https://bit.ly/3As4Hhf https://bit.ly/3As4Hhf"
X Link 2025-10-29T21:58Z 66.8K followers, [--] engagements
"Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support or Merchant Trust team we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number by DM https://help.shopify.com/ https://x.com/messages/composerecipient_id=175044724 https://help.shopify.com/"
X Link 2025-10-30T03:21Z 66.8K followers, [--] engagements
"@Piotr745480 @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2025-10-30T17:54Z 66.8K followers, [--] engagements
"@Adaammmb @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2025-10-30T17:54Z 66.8K followers, [--] engagements
"@Newsgirly @pcguy8088 @Shopify @shop Hey there thank you for reaching out. Were sorry youre experiencing this. For assistance please head to http://help.shop.app http://help.shop.app"
X Link 2025-10-31T00:17Z 66.8K followers, [--] engagements
"Let me guide you to our Support team. Please follow the steps below: [--]. Visit our Help Center. [--]. On the right-hand panel in the typing field at the bottom type your inquiry. [--]. If you have a store click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support skip this step. [--]. Type your inquiry in the text box at the bottom. [--]. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant type "Get me to support". [--]. If you've already logged into your account at Step [--] you'll be"
X Link 2025-10-31T00:33Z 66.8K followers, [--] engagements
"@EcomRedneck @AnthonyEclipse @Shopify @harleyf @tobi We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2025-10-31T03:49Z 66.8K followers, [---] engagements
"@arcy_777 @Shopify We appreciate your message For the protection of your account information we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP"
X Link 2025-10-31T19:19Z 66.8K followers, [--] engagements
"Let me guide you to our Support team. Please follow the steps below: [--]. Visit our Help Center. [--]. On the right-hand panel in the typing field at the bottom type your inquiry. [--]. If you have a store click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support skip this step. [--]. Type your inquiry in the text box at the bottom. [--]. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant type "Get me to support". [--]. If you've already logged into your account at Step [--] you'll be"
X Link 2025-10-31T19:21Z 66.8K followers, [--] engagements
"@ecomwithtom @harleyf @tobi @Shopify We appreciate your message For the protection of your account information we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP"
X Link 2025-10-31T21:32Z 66.9K followers, [----] engagements
"Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you're still having an issue after reaching out or the merchant is not responding you can report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-11-03T23:13Z 66.9K followers, [--] engagements
"@AlexBobby785040 @Shopify We appreciate your message For the protection of your account information we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP"
X Link 2025-11-03T23:14Z 66.9K followers, [--] engagements
"Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant please report it here: https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-11-04T18:56Z 66.9K followers, [--] engagements
"While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-11-04T19:24Z 66.9K followers, [--] engagements
"Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number here https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/"
X Link 2025-11-05T13:45Z 66.9K followers, [--] engagements
"@adelon692 We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2025-11-06T21:42Z 66.9K followers, [----] engagements
"Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number here https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/"
X Link 2025-11-07T16:43Z 66.9K followers, [--] engagements
"Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number here https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/"
X Link 2025-11-07T16:45Z 66.9K followers, [--] engagements
"Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number here https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/"
X Link 2025-11-07T17:24Z 66.9K followers, [--] engagements
"Thanks for reaching out We're unable to provide account specific support over social media so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - That being said if you already have a ticket with our Support we can certainly check the status of that ticket for you. If you do have a ticket already would you be able to let us know the ticket number here https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/ https://help.shopify.com/"
X Link 2025-11-07T17:29Z 66.9K followers, [--] engagements
"Thank you for reaching out to us and letting us know you already reached out to the merchant you placed your order with. This is the best course of action as Shopify does not directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you havent received a response from the merchant within [--] days you can report the issue using the appropriate form here If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a"
X Link 2025-11-13T19:18Z 67K followers, [--] engagements
"Thank you for letting us know you already attempted to complete the form. At this time it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a purchase with your account and the store is not fulfilling their obligations. Your bank or credit card company will give you the next steps to follow based on their protocols"
X Link 2025-11-13T19:42Z 67K followers, [--] engagements
"@MarinaNikolaid7 @Shopify Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant please report it here: https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-11-14T16:13Z 67.9K followers, [--] engagements
"You can contact our Support team even if you are unable to login to your store. To do so please follow these steps: [--]. Visit our Help Center - [--]. In the chat window type the phrase 'can't login' [--]. A prompt will come up in the chat window that says 'Login help' click that prompt [--]. The left hand side of the page will change click the option to 'Send us an email' Make sure to describe in full why you are unable to login or what your issue is. The more information you can provide our Support team the better they will be able to assist you The process is the same if you are using mobile however"
X Link 2025-11-14T16:14Z 67.9K followers, [--] engagements
"Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-11-14T16:16Z 67.9K followers, [--] engagements
"Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-11-14T18:59Z 67K followers, [--] engagements
"Thank you for your response. I can confirm that the best course of action is to direct any inquiries you may have regarding the status of your account to ticket ID [--------]. Our Merchant Trust team is best equipped to provide any additional context you may need as we are unable to discuss sensitive account details via social media. This policy is in place to ensure your account security and privacy"
X Link 2025-11-14T20:48Z 67K followers, [--] engagements
"You can contact our Support team even if you are unable to login to your store. To do so please follow these steps: [--]. Visit our Help Center - [--]. In the chat window type the phrase 'can't login' [--]. A prompt will come up in the chat window that says 'Login help' click that prompt [--]. The left hand side of the page will change click the option to 'Send us an email' Make sure to describe in full why you are unable to login or what your issue is. The more information you can provide our Support team the better they will be able to assist you The process is the same if you are using mobile however"
X Link 2025-11-14T20:49Z 67K followers, [--] engagements
"Thank you for reaching out. For any inquiries related to any current Trademark Infringement case you are currently involved in please respond to any open ticket you have with our Trust and Safety team. This team is the only team equipped to respond to inquiries of this nature as we are unable to share sensitive account details via social media"
X Link 2025-11-14T22:14Z 67K followers, [---] engagements
"Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-11-15T20:04Z 67K followers, [--] engagements
"On the Shopify end while we do not directly manage the day-to-day activities orders or fulfillment for stores using our platform we are committed to ensuring that all stores comply with our Acceptable Use Policies (AUP). If you believe a store on our platform is violating our AUP you can report it using the form found here: https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-11-15T20:18Z 67K followers, [--] engagements
"While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-11-16T19:10Z 67K followers, [--] engagements
"To ensure the security of your account we're unable to discuss account specifics on social media platforms. For secure assistance please reach out to our team using these steps: [--]. Visit our Help Center - [--]. In the chat window type the phrase 'can't login' [--]. A prompt will come up in the chat window that says 'Login help' click that prompt [--]. The left hand side of the page will change click the option to 'Send us an email' Make sure to describe in full why you are unable to login or what your issue is. The more information you can provide our Support team the better they will be able to"
X Link 2025-11-16T19:12Z 67K followers, [--] engagements
"We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure. We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2025-11-16T22:44Z 67K followers, [--] engagements
"We appreciate you reaching out with your concerns. I can confirm that our team has replied to you on ticket ff97d76a-9c72-401e-86b1-a8b081e64eb5 and you can reply to that email to continue working with them. If you are unable to find the email let's move this to a DM and you can send me your email information so I can confirm we're contacting you via the right address"
X Link 2025-11-17T18:16Z 67K followers, [--] engagements
"Were here to help Stuck and need help Youve got options: Ask Sidekick in your admin or search the Help Center for instant tailored guidance. Its usually the fastest way to unblock tough problems. Or tap Chat with a human in the Help Center to talk directly to an advisor any time. Pro tip: The more context you give (screenshots what you tried error messages) the faster we'll get you sorted whether it comes from a guide or a human"
X Link 2025-11-19T18:14Z 67K followers, [---] engagements
"Support update: we made it easier to chat with a human. We heard you. After trying selfserve it wasnt always clear how to reach a person. Whats new: weve added a Chat with a human button on Help Center pages that puts you directly into the queue for an advisor. On a typical day we reach most merchants within [--] minutes"
X Link 2025-11-20T14:42Z 67.9K followers, 13.3K engagements
"@dougpayments We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information (e.g. ticket #) so that we can continue to assist you while keeping your account information secure"
X Link 2025-11-21T20:20Z 67K followers, [----] engagements
"Let me guide you to our Support team. Please follow the steps below: [--]. Visit our Help Center. [--]. On the right-hand panel in the typing field at the bottom type your inquiry. [--]. If you have a store click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support skip this step. [--]. Type your inquiry in the text box at the bottom. [--]. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant type "Get me to support". [--]. If you've already logged into your account at Step [--] you'll be"
X Link 2025-11-21T23:00Z 67K followers, [--] engagements
"While Shopify does not directly manage the day to day activities orders or fulfillment for stores that use our platform we're always working to ensure that stores on our platform conform to our Acceptable Use Policies (AUP). If you believe a store on our platform is acting against our AUP you can report an issue with a merchant using the appropriate form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-11-25T16:22Z 68K followers, [---] engagements
"Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-11-26T15:41Z 67K followers, [--] engagements
"@THETANAYASHOW While I can't provide any information over social media let's move this to a DM. Please send us a message with more information including any ticket numbers so that we can continue to assist you while keeping your account information secure"
X Link 2025-11-26T17:14Z 67K followers, [--] engagements
"@AShentyurk @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you while keeping your account information secure"
X Link 2025-11-26T21:44Z 67K followers, [--] engagements
"Thank you for reaching out to us. If you have an issue with a purchase you've made we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service or have involvement in the day to day running of the business customer service or order fulfillment. If you don't get a response from the merchant within [--] days you can report the issue using the appropriate form at If the merchant continues not to respond it may be best to consider contacting your bank or credit card company that you paid with and let them know you have made a purchase with your account"
X Link 2025-11-27T19:31Z 67K followers, [--] engagements
"56 seconds. That was our average wait time last week across 70K+ contacts. BFCM starts tomorrowour team is ready to keep that pace: We got you. http://help.shopify.com http://help.shopify.com"
X Link 2025-11-27T19:54Z 67.8K followers, 15K engagements
"You can contact our Support team even if you are unable to login to your store. To do so please follow these steps: [--]. Visit our Help Center - [--]. In the chat window type the phrase 'can't login' [--]. A prompt will come up in the chat window that says 'Login help' click that prompt [--]. The left hand side of the page will change click the option to 'Send us an email' Make sure to describe in full why you are unable to login or what your issue is. The more information you can provide our Support team the better they will be able to assist you The process is the same if you are using mobile however"
X Link 2025-11-28T01:04Z 67K followers, [--] engagements
"@bura_kaganx @harleyf @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected"
X Link 2025-11-28T14:15Z 67K followers, [--] engagements
"Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-11-28T14:56Z 67K followers, [--] engagements
"Shopify does not directly manage the day to day activities orders or fulfillment of stores that use our platform. If you have an issue with an order we would encourage you to reach out to the merchant directly However if you're still having an issue after reaching out or the merchant is not responding you can also report an issue with an order using the form here - https://bit.ly/3Yp98Bn https://bit.ly/3Yp98Bn"
X Link 2025-11-28T15:29Z 67.6K followers, [---] engagements
"@artSWC @Shopify We appreciate your message For the protection of your account information we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: https://bit.ly/3UmLdkP https://bit.ly/3UmLdkP"
X Link 2025-12-01T03:50Z 67.6K followers, [---] engagements
"@NorthernPoke We are aware of an issue with Admins impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com"
X Link 2025-12-01T14:49Z 67.7K followers, [---] engagements
"@seantaylor___ We are aware of an issue with Admins impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com"
X Link 2025-12-01T14:50Z 67.7K followers, [----] engagements
"@oneadamcee We are aware of an issue with Admins impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com"
X Link 2025-12-01T14:53Z 67.6K followers, [---] engagements
"We're aware of an issue with Admins impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com"
X Link 2025-12-01T15:00Z 67.8K followers, 90.2K engagements
"@janmartenbakker We're aware of an issue with Admins impacting selected stores and are working to resolve it. For the most up-to-date information please refer to our status page at Thank you for your patience. http://shopifystatus.com http://shopifystatus.com"
X Link 2025-12-01T15:19Z 67.7K followers, [----] engagements
"Thank you for reaching out and letting us know. In order to troubleshoot your issue please complete the following steps when trying to access our Help Center: - Clear the cache and cookies (in Chrome use the "all time" time range) - Ensure the browser's cookie preferences are NOT set to "Block all cookies" - Try on another web browser AND try within the browser's incognito mode. - Try another device such as another computer or a cellphone. - Try another internet connection (example switch to a cellular network on a phone rather than wifi) - Ensure there are no popups being blocked in the web"
X Link 2025-12-01T17:31Z 67.6K followers, [---] engagements
"@Realtorgracehur @shop We appreciate you reaching out with your concerns. Let's move this to a DM please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected"
X Link 2025-12-04T14:38Z 67.7K followers, [--] engagements
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