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[@HiltonHotels](/creator/twitter/HiltonHotels)
"Hi @swiftie_reads We certainly understand how important this reservation is for you and your guests and also apologize if you felt that the staff at the hotel was rude and dismissive. We would be happy to look into this for you. Please send us a DM so that we can gather more information.-Kensie"  
[X Link](https://x.com/HiltonHotels/status/1981543449737261074) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-24T02:09Z 344.8K followers, XX engagements


"@482manster Hi Lookah - we'd like to learn more and share your feedback with the hotel. Please DM us with the name and location of the hotel date of arrival the exact full name of the registered guest and the email address on the booking. We'll be watching for your message Athena"  
[X Link](https://x.com/HiltonHotels/status/1980670148131364986) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-21T16:18Z 344.8K followers, XX engagements


"@kiemegoldlynx We're sorry to see this and would like to learn more. Please DM us if we can be of any assistance -Michelle"  
[X Link](https://x.com/HiltonHotels/status/1982092772602442066) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-25T14:31Z 344.8K followers, XX engagements


"Hey there Curious Guest Were sorry for your loss and appreciate you reaching out. Hilton Honors Points can be transferred in the event of a members passing pending approval and documentation. You can find all the details here: Thanks for choosing Hilton - we're here if you need anything further. -Melissa"  
[X Link](https://x.com/HiltonHotels/status/1982151453746536646) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-25T18:25Z 344.8K followers, XX engagements


"@ashhgreco9 Hello Ashley I am sorry to hear that you are in a room that has mold. I want to learn more. Please send a direct message. Thanks. -Kym"  
[X Link](https://x.com/HiltonHotels/status/1982153964905746613) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-25T18:35Z 344.8K followers, X engagements


"We're partnering with @Hallmarkchannel to bring guests a merry Hilton holiday. Stay in a #CountdowntoChristmas themed suite completely decked out with custom decor and surprises. Suites available to book starting Nov. 7th"  
[X Link](https://x.com/HiltonHotels/status/1719763973468258642) [@HiltonHotels](/creator/x/HiltonHotels) 2023-11-01T17:10Z 344.8K followers, 131K engagements


"If your Christmas wishlist looks like this: 🎄 Indulge in unique experiences 🎄 Visit sought after destinations 🎄 Stay in a winter wonderland where details are unmatched .then you know where to find us: ✨"  
[X Link](https://x.com/HiltonHotels/status/1722264223596912707) [@HiltonHotels](/creator/x/HiltonHotels) 2023-11-08T14:46Z 344.8K followers, 237.8K engagements


"@Wolf_Travels Your insight is greatly appreciated. There is the Ovolo The Valley an SLH Hotel in Fortitude Valley and the closest Hilton is the Hilton Surfers Paradise Hotel & Residences. We will forward your comment to the appropriate team. Thank you. -Dawn"  
[X Link](https://x.com/HiltonHotels/status/1976080179236630870) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-09T00:20Z 344.8K followers, XX engagements


"@teaandtravel76 Thank you for your reply Rachel. We have received your DM and appreciate you taking the time to share your stay details. We will reply shortly. -Rissa"  
[X Link](https://x.com/HiltonHotels/status/1977850226342801914) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-13T21:33Z 344.8K followers, XX engagements


"@teaandtravel76 Hello Rachel. We replied to your private message please check your private message when time allows. -Rissa"  
[X Link](https://x.com/HiltonHotels/status/1977851979826151572) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-13T21:40Z 344.8K followers, XX engagements


"@RikRod13 Hello Richard. It would be our pleasure to look into this for you Please send us a DM with your Hilton Honors account number your name as it appears on the account and the preferred email address and phone number associated. We look forward to your message. -Angela"  
[X Link](https://x.com/HiltonHotels/status/1977856577919959440) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-13T21:58Z 344.8K followers, XX engagements


"@GabyWiebusch Hi Gabrielle. Thank you for reaching out to us. We are truly sorry to hear about your experience especially while dealing with a painful injury. We would be happy to help Please send us a DM with your booking details and we will be on the lookout for your message. - Rissa"  
[X Link](https://x.com/HiltonHotels/status/1978183888716304866) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-14T19:39Z 344.8K followers, XX engagements


"Hi @jazzysowright We sincerely apologize for the inconvenience you encountered during your stay. At Hilton our goal is to provide exceptional service and accommodations to every guest and we deeply regret that we fell short in your case. Please send us a DM so that we can assist you further. Thank you for choosing Hilton. -Kensie"  
[X Link](https://x.com/HiltonHotels/status/1978922463233798169) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-16T20:34Z 344.8K followers, XX engagements


"@hrmnize Sorry to hear about your experience. Please DM your reservation details including the hotel name stay dates the third-party site where you found the lower rate and the rate itself so we can look into this further. -Denise"  
[X Link](https://x.com/HiltonHotels/status/1978922542774550835) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-16T20:34Z 344.8K followers, XX engagements


"@CuAgMoAu We would like to look into this for you. Please DM us your full name confirmation number phone number and email on the reservation. If booked through a third party include the hotel name stay dates and booking source. Thank you Fey"  
[X Link](https://x.com/HiltonHotels/status/1978960008961237397) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-16T23:03Z 344.8K followers, XX engagements


"Hello and thank you for reaching out. I'm truly sorry to hear about your billing concerns For security purposes please send me a direct message with the following details: your Hilton Honors number full name confirmation number phone number and the email address associated with your reservation. Also include the last four digits of the credit card that was charged. -Deb"  
[X Link](https://x.com/HiltonHotels/status/1979051909328580672) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-17T05:08Z 344.8K followers, XX engagements


"Hello @Blackgirl_Mag We would be happy to reach out to the hotel on your behalf with an official case. Please DM us with the full name confirmation number phone number and email address on file as well as any additional details of the incident so we can include it in our case with the hotel. Thank you -Michelle"  
[X Link](https://x.com/HiltonHotels/status/1979169970899566842) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-17T12:57Z 344.8K followers, XX engagements


"@docanoopmisra We never meant to let you down. We would like the opportunity to follow up with the hotel management regarding your experience. Please DM us with the details including your confirmation number full name on your booking phone number and email associated. Thanks. -Dawn"  
[X Link](https://x.com/HiltonHotels/status/1979171900761759984) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-17T13:05Z 344.8K followers, XX engagements


"@mishka43369 We have replied to your DM. Please check at your convenience. -Riley"  
[X Link](https://x.com/HiltonHotels/status/1979184476769886275) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-17T13:55Z 344.8K followers, XX engagements


"@se59512 Thank you for bringing this to our attention. Please send us a DM with your complete reservation details so we can continue the conversation. We'll keep a lookout for your message -Melissa"  
[X Link](https://x.com/HiltonHotels/status/1979562956934258747) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-18T14:59Z 344.8K followers, XX engagements


"@bot_the_dip We apologize for the disappointing stay and appreciate the opportunity to share your comments with hotel management. Please send us a DM with your Hilton Honors and reservation confirmation numbers full name and the associated email address and phone number. Thank you. - John"  
[X Link](https://x.com/HiltonHotels/status/1979616804331823434) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-18T18:33Z 344.8K followers, XX engagements


"@reader_nw We appreciate the opportunity to learn more. Along with the details please send us a DM with your Hilton Honors and reservation confirmation numbers full name and the associated email address and phone number. Thank you. - John"  
[X Link](https://x.com/HiltonHotels/status/1979626371656691930) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-18T19:11Z 344.8K followers, XX engagements


"Hello and thank you for reaching out to us. We would like to document your feedback in a Guest Assistance case for the hotel's management team to review. S Please send us a DM with your full name Hilton Honors Number confirmation number email address and phone number. Thank you. -Mere"  
[X Link](https://x.com/HiltonHotels/status/1979914234524815389) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-19T14:15Z 344.8K followers, XX engagements


"@CCTV_etc If you find a lower qualifying rate on another booking site well not only match it well also give you XX% off your stay. To submit a claim please visit: -Denise"  
[X Link](https://x.com/HiltonHotels/status/1979961408243568946) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-19T17:22Z 344.8K followers, XX engagements


"@G1bsonG1rl Hey there @G1bsonG1rl - We're sorry to hear of your disappointment and would like to hear more about your experience. Please follow and DM us with your reservation details so that we may have a brief conversation. Thanks for choosing Hilton -Klynne"  
[X Link](https://x.com/HiltonHotels/status/1980078685005774977) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-20T01:08Z 344.8K followers, XX engagements


"@tinkerbell9tt Thank you for feedback T-me. Please send us a DM to discuss your early check in fee details confirmation number Hilton Honors number and full name so we can assist you. Thank you. - Fran"  
[X Link](https://x.com/HiltonHotels/status/1980278260278665692) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-20T14:21Z 344.8K followers, XX engagements


"@alexcampbell_16 Hello Alex. We would like to learn more details about your experience in order to proceed please DM us with your full name confirmation number email and telephone number to complete the verification process on our end. -Angela"  
[X Link](https://x.com/HiltonHotels/status/1980319070147784739) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-20T17:03Z 344.8K followers, XX engagements


"@perlaterzian Ohno We are sorry to hear of this. Please send us a DM with your information. We look forward to hearing back from you. -Desiree"  
[X Link](https://x.com/HiltonHotels/status/1980461420220141952) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-21T02:29Z 344.8K followers, XX engagements


"@perlaterzian We received your DM and will be following up with you there shortly. -Desiree"  
[X Link](https://x.com/HiltonHotels/status/1980465499642249636) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-21T02:45Z 344.8K followers, XX engagements


"@DPPAREKH2 Hello @DPPAREKH2 - We're sorry to hear of your disappointment and would like to learn more. Please follow and DM us with your reservation details to assist you further. Thank you for choosing Hilton - Klynne"  
[X Link](https://x.com/HiltonHotels/status/1980475369409937900) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-21T03:24Z 344.8K followers, XX engagements


"@tmarchky Hi Tracy We regret this has been your experience and appreciate the opportunity to share your comments with hotel management. Please DM us your full name confirmation number email and phone number so we may further assist. Thank you. -Tammy"  
[X Link](https://x.com/HiltonHotels/status/1980796011711758718) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-22T00:39Z 344.8K followers, XX engagements


"Hi Dalton Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. At Hilton our goal is to provide exceptional service and accommodations to every guest and we deeply regret that we fell short in your case. So that we may assist you further please send us a DM. Thanks for choosing Hilton.-Kensie"  
[X Link](https://x.com/HiltonHotels/status/1980850274307584510) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-22T04:14Z 344.8K followers, XX engagements


"@JamaicanDiva87 This isnt the experience we strive for. Please DM us your full name confirmation number phone number and email on the reservation. If booked through a third party include the hotel name stay dates and booking source. Thank you Fey"  
[X Link](https://x.com/HiltonHotels/status/1981113708102180919) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-22T21:41Z 344.8K followers, XX engagements


"@RUNDOWNRAY We are sorry you have had a disappointing experience. We would be happy to look at your case with the hotel. Please DM us with the full name confirmation number phone number and email address on file. Thank you for your loyalty and we look forward to your message. -Michelle"  
[X Link](https://x.com/HiltonHotels/status/1981370842232607157) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-23T14:43Z 344.8K followers, XX engagements


"@ScottSwinney2 We never meant to let you down. We would like the opportunity to follow up with the hotel management regarding your experience. Please DM us with the details including your confirmation number full name on your booking phone number and email associated. Thanks. -Dawn"  
[X Link](https://x.com/HiltonHotels/status/1981753079994237288) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-24T16:02Z 344.8K followers, XX engagements


"@JamieLynn2109 We would like the opportunity to review your screenshots with you. Please send us a DM to continue the conversation. Thank you. -Dawn"  
[X Link](https://x.com/HiltonHotels/status/1982079360166183015) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-25T13:38Z 344.8K followers, X engagements


"@BuddyLavernie40 I am sorry to hear about your experience. If you had a guest room reservation please send us a DM with your confirmation number full name on your booking phone number and email address associated so we may note your experience for the hotel management. -Dawn"  
[X Link](https://x.com/HiltonHotels/status/1982213017996509620) [@HiltonHotels](/creator/x/HiltonHotels) 2025-10-25T22:29Z 344.8K followers, XX engagements