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[@OldNavy](/creator/twitter/OldNavy)
"really holding space with this rn 👯♀"  
[X Link](https://x.com/OldNavy/status/1870880324768371024) [@OldNavy](/creator/x/OldNavy) 2024-12-22T17:13Z 298.3K followers, 68.5K engagements


"@bigl3sbiancrush Hey Thank you for choosing to shop Old Navy for you sweaters. We're sorry to hear the disappointment caused. We would love to check a local store if there's one you'd like. Please DM us the style number size color and your zip code. We look forward to your message"  
[X Link](https://x.com/OldNavy/status/1976316744483385473) [@OldNavy](/creator/x/OldNavy) 2025-10-09T16:00Z 298.3K followers, XX engagements


"@Kathryn24622592 Hey Thank you so much for shopping at our Virginia Beach location. We're so happy to hear that Shakira went above and beyond to help. We would love to let our team know please send a DM with your email address and phone number. We look forward to your reply"  
[X Link](https://x.com/OldNavy/status/1976320393632764143) [@OldNavy](/creator/x/OldNavy) 2025-10-09T16:14Z 298.3K followers, XX engagements


"@Sleaklight Were glad to hear youre okay We'd still love the opportunity to speak with youif you could please provide your phone number and the best times to reach you via DM wed really appreciate it. Thank you"  
[X Link](https://x.com/OldNavy/status/1976386789762900111) [@OldNavy](/creator/x/OldNavy) 2025-10-09T20:38Z 298.3K followers, XX engagements


"@Sleaklight We'd still love the opportunity to speak with youif you could please provide your phone number and the best times to reach you via DM wed really appreciate it. We look forward to hearing back from you soon"  
[X Link](https://x.com/OldNavy/status/1977104971960131677) [@OldNavy](/creator/x/OldNavy) 2025-10-11T20:12Z 298.3K followers, XX engagements


"@jxdef25 We're so sorry to hear this So we can look into this further please DM us your email address and order number. We hope to hear back from you soon Drew Old Navy Customer Relations"  
[X Link](https://x.com/OldNavy/status/1978262650250269107) [@OldNavy](/creator/x/OldNavy) 2025-10-15T00:52Z 298.3K followers, XX engagements


"@cricketquinn Hey Amy we're concerned to hear this. Please send us a DM with more details regarding your experience email address and phone number. We look forward to your reply"  
[X Link](https://x.com/OldNavy/status/1978845728244953337) [@OldNavy](/creator/x/OldNavy) 2025-10-16T15:29Z 298.3K followers, XX engagements


"@missdarkknight Hey thank you for shopping with us at our Elk Grove Old Navy. We're sorry to hear the disappointment caused when the items you purchased were not on sale as you had anticipated. Please send us a direct message with your in store receipt email address and phone number"  
[X Link](https://x.com/OldNavy/status/1978859579829002339) [@OldNavy](/creator/x/OldNavy) 2025-10-16T16:24Z 298.3K followers, XX engagements


"@harpersusa We stand behind our styles quality. Please visit an Old Navy Store to have the Store Manager complete a Defective Evaluation. If thats not convenient and the polos were purchased online send us a DM with the order number and email address so we can have our Returns Team help"  
[X Link](https://x.com/OldNavy/status/1979978164785787096) [@OldNavy](/creator/x/OldNavy) 2025-10-19T18:29Z 298.3K followers, XX engagements


"@stephpollard92 Hi Steph we are sorry to hear you are having issues with getting a refund. Please DM us with your order number the email address you used to shop with us and more details about your issue and we will be happy to look into this for you. We look forward to hearing from you"  
[X Link](https://x.com/OldNavy/status/1980265026318385651) [@OldNavy](/creator/x/OldNavy) 2025-10-20T13:29Z 298.3K followers, XX engagements


"@Patrici68979781 Hi Patricia we're concerned to hear about your return experience and are glad you spoke up. Please know online returns can be made within XX days from the delivery date. If you DM us with your order number and email address we can see how we can help with your return"  
[X Link](https://x.com/OldNavy/status/1980657412991311938) [@OldNavy](/creator/x/OldNavy) 2025-10-21T15:28Z 298.3K followers, X engagements


"@sixteenrangers Hey Oh no we're sorry to hear this. We would love to either try to find the same pants or a similar style. Please send us a private message with the style number and size you need. We look forward to your reply"  
[X Link](https://x.com/OldNavy/status/1981029781077459200) [@OldNavy](/creator/x/OldNavy) 2025-10-22T16:08Z 298.3K followers, XX engagements