# ![@TwilioHelp Avatar](https://lunarcrush.com/gi/w:26/cr:twitter::474052610.png) @TwilioHelp Twilio Support

Twilio Support posts on X about if you, status, has been, check the most. They currently have [-----] followers and [---] posts still getting attention that total [--] engagements in the last [--] hours.

### Engagements: [--] [#](/creator/twitter::474052610/interactions)
![Engagements Line Chart](https://lunarcrush.com/gi/w:600/cr:twitter::474052610/c:line/m:interactions.svg)

- [--] Week [---] +16%
- [--] Month [-----] +144%
- [--] Months [-----] +0.32%
- [--] Year [------] -39%

### Mentions: [--] [#](/creator/twitter::474052610/posts_active)
![Mentions Line Chart](https://lunarcrush.com/gi/w:600/cr:twitter::474052610/c:line/m:posts_active.svg)

- [--] Months [---] -40%
- [--] Year [---] +64%

### Followers: [-----] [#](/creator/twitter::474052610/followers)
![Followers Line Chart](https://lunarcrush.com/gi/w:600/cr:twitter::474052610/c:line/m:followers.svg)

- [--] Week [-----] +0.20%
- [--] Month [-----] +0.41%
- [--] Months [-----] +2.40%
- [--] Year [-----] +6.20%

### CreatorRank: undefined [#](/creator/twitter::474052610/influencer_rank)
![CreatorRank Line Chart](https://lunarcrush.com/gi/w:600/cr:twitter::474052610/c:line/m:influencer_rank.svg)

### Social Influence

**Social category influence**
[stocks](/list/stocks)  [technology brands](/list/technology-brands)  [social networks](/list/social-networks)  [countries](/list/countries)  [exchanges](/list/exchanges)  [travel destinations](/list/travel-destinations)  [musicians](/list/musicians) 

**Social topic influence**
[if you](/topic/if-you), [status](/topic/status), [has been](/topic/has-been), [check](/topic/check), [update](/topic/update), [you have](/topic/you-have), [generated](/topic/generated), [more info](/topic/more-info), [whatsapp](/topic/whatsapp), [request](/topic/request)

**Top accounts mentioned or mentioned by**
[@twilio](/creator/undefined) [@twiliocom](/creator/undefined) [@sendgrid](/creator/undefined) [@gamesover](/creator/undefined) [@twiliosupport](/creator/undefined) [@authy](/creator/undefined) [@coachdustinc](/creator/undefined) [@sendgridsupport](/creator/undefined) [@yuricarranz](/creator/undefined) [@alcooley](/creator/undefined) [@calvinjnr](/creator/undefined) [@koreymendes](/creator/undefined) [@iamchris](/creator/undefined) [@coinbase](/creator/undefined) [@mdrimonisl52988](/creator/undefined) [@jp3clark](/creator/undefined) [@atlantistools](/creator/undefined) [@exchange12rocks](/creator/undefined) [@vickiitter](/creator/undefined) [@lolameraz](/creator/undefined)

**Top assets mentioned**
[Coinbase Global Inc. (COIN)](/topic/coinbase) [Alphabet Inc Class A (GOOGL)](/topic/$googl) [AppLovin Corporation (APP)](/topic/applovin) [Shopify Inc (SHOP)](/topic/$shop) [Upstart Holdings, Inc. (UPST)](/topic/$upst)
### Top Social Posts
Top posts by engagements in the last [--] hours

"@caruizdiaz Thanks for contacting Twilio Support and apologies for the inconvenience. I have requested the relevant team look into this as a top most priority and should hear back soon. Thank you for your cooperation and again apologies for the inconvenience"  
[X Link](https://x.com/TwilioHelp/status/1382537705431707649)  2021-04-15T03:34Z [----] followers, [--] engagements


"@Raw_Black_Tiger Hello. Thanks for the tweet Please visit or email support@twilio.com and we will get you in touch with our sales team. https://www.twilio.com/help/sales https://www.twilio.com/help/sales"  
[X Link](https://x.com/TwilioHelp/status/1382673031215079436)  2021-04-15T12:31Z [----] followers, [--] engagements


"@deanpcmad Hi Dean thanks for reaching out to Twilio Support We currently support MMS only for the U.S. and Canada. You can also learn more about how our MMS works through If you still have any questions please submit a ticket and we can further ass. https://support.twilio.com/hc/en-us/articles/223179808-Sending-and-receiving-MMS-messages https://support.twilio.com/hc/en-us/articles/223179808-Sending-and-receiving-MMS-messages"  
[X Link](https://x.com/TwilioHelp/status/1382674362470387712)  2021-04-15T12:37Z [----] followers, [--] engagements


"@Showaide Hey thanks for reaching Twilio Support We are currently not experiencing issues in SMS service as you can validate under If you have any issue please submit a ticket through the console or email us at help@twilio.com would gladly assist https://status.twilio.com/ https://status.twilio.com/"  
[X Link](https://x.com/TwilioHelp/status/1382725524318003202)  2021-04-15T16:00Z [----] followers, [--] engagements


"@n6osb @twilio Hi there Thanks for reaching out to us. As a temporary workaround please email help@twilio.com and lets get you in contact with the our programmable voice team"  
[X Link](https://x.com/TwilioHelp/status/1625505003325763589)  2023-02-14T14:39Z [----] followers, [--] engagements


"@tomt33701 We're sorry to hear that you're seeing delays with SMS. There are a few regions that are experiencing delays. Our Status page will have additional details. If your area is not affected I'd recommend emailing help@twilio.com for further review. https://status.twilio.com/ https://status.twilio.com/"  
[X Link](https://x.com/TwilioHelp/status/1625545043745337344)  2023-02-14T17:18Z [----] followers, [---] engagements


"@rockets4all2 @twilio Hi please DM us for assistance"  
[X Link](https://x.com/TwilioHelp/status/1886447292049203259)  2025-02-03T16:10Z [----] followers, [--] engagements


"@jpluimers @twilio Sorry to hear that there are issues getting your Authy App running on your device. I'd suggest getting in touch with our Authy Team so they can help assist with your troubles. This link will show you how to get a ticket created: https://bit.ly/3BVXV4h https://bit.ly/3BVXV4h"  
[X Link](https://x.com/TwilioHelp/status/1889334636171448715)  2025-02-11T15:24Z [----] followers, [--] engagements


"@KrAiG_Red @eWhispers @Supermicro_SMCI @Shopify @Reddit @AppLovin @coinbase @McDonalds @Upstart @Vertiv @mondaydotcom @twilio please DM us for assistance closing your Twilio account"  
[X Link](https://x.com/TwilioHelp/status/1890054173665767530)  2025-02-13T15:03Z [----] followers, [---] engagements


"@infosecatom @OpenAI @Google @twilio Hi Adam We take unwanted calls or messages very seriously and work vigilantly to protect our customers and combat unauthorized or fraudulent use of the Twilio. Please report suspected abuse emailto:stopspam@twilio.com. https://www.twilio.com/help/abuse https://www.twilio.com/help/abuse"  
[X Link](https://x.com/TwilioHelp/status/1891231063336268011)  2025-02-16T20:59Z [----] followers, [--] engagements


"@david_welch @twilio Hey Sorry for the mixup there. Thank you for elaborating in the ticket We've taken a look into this and helped loop in the appropriate team. Please feel welcome to DM us for additional assistance"  
[X Link](https://x.com/TwilioHelp/status/1891249139373019411)  2025-02-16T22:11Z [----] followers, [--] engagements


"@smhnkmr @twilio Hi for time being we've escalated this internally please DM us for additional assistance"  
[X Link](https://x.com/TwilioHelp/status/1891867054866616360)  2025-02-18T15:07Z [----] followers, [--] engagements


"@TheChefCurry305 @twilio We're sorry to hear this. Please DM us for additional assistance"  
[X Link](https://x.com/TwilioHelp/status/1891867398745059610)  2025-02-18T15:08Z [----] followers, [--] engagements


"@bboym0dE @twilio @SendGrid Hello We can help with your login issue. Please send us a DM with your account email so we can take a look. Thanks"  
[X Link](https://x.com/TwilioHelp/status/1892292740223730160)  2025-02-19T19:18Z [----] followers, [--] engagements


"@gamesover @twilio Oh no Thank you for sharing this with us. We've presented this to our support team to help resolve this"  
[X Link](https://x.com/TwilioHelp/status/1892671409710658034)  2025-02-20T20:23Z [----] followers, [--] engagements


"@jpw1116 @SendGrid Please DM us so that we can help look into this"  
[X Link](https://x.com/TwilioHelp/status/1892684478293676431)  2025-02-20T21:15Z [----] followers, [--] engagements


"@JAghazada013 @twilio please DM us for assistance reviewing this"  
[X Link](https://x.com/TwilioHelp/status/1893721603868905499)  2025-02-23T17:56Z [----] followers, [--] engagements


"@MVVsquared @twilio We appreciate you sharing this with us We work hard to protect our customers and combat unauthorized or fraudulent use of the Twilio platform. Please report suspected abuse (mailto:stopspam@twilio.com https://www.twilio.com/help/abuse https://www.twilio.com/help/abuse"  
[X Link](https://x.com/TwilioHelp/status/1893737713636917296)  2025-02-23T19:00Z [----] followers, [--] engagements


"@Robertiyo_10 @twilio @CampingWorld We're here to help. Please DM us for assistance reviewing this"  
[X Link](https://x.com/TwilioHelp/status/1894159170888176102)  2025-02-24T22:55Z [----] followers, [--] engagements


"@smartgrowthtech @twilio Hello there Please send us a DM with your account email and/or ticket number so we can look into this further"  
[X Link](https://x.com/TwilioHelp/status/1894197785592820026)  2025-02-25T01:28Z [----] followers, [--] engagements


"@durban_zhang @twilio We're happy to help look into this with you. Please send us a DM when you get the chance"  
[X Link](https://x.com/TwilioHelp/status/1894396309152337994)  2025-02-25T14:37Z [----] followers, [--] engagements


"@financetechbro @twilio oh no We'd love to help look into this with you. Please send us a DM"  
[X Link](https://x.com/TwilioHelp/status/1894404352829161810)  2025-02-25T15:09Z [----] followers, [--] engagements


"@ValfatherTIME @VoiceflowHQ @twilio Hey there sorry to hear that your services did not get approved for our platform. If you'd like us to take a further look please feel free to DM us the email address you used to sign up"  
[X Link](https://x.com/TwilioHelp/status/1894413212558180439)  2025-02-25T15:44Z [----] followers, [--] engagements


"@KunalMe94026755 @twilio Let's get this resolved ASAP. Please DM us for assistance"  
[X Link](https://x.com/TwilioHelp/status/1894820791314735608)  2025-02-26T18:44Z [----] followers, [--] engagements


"@splita4eva @twilio oh no Please DM us for assistance following up on this"  
[X Link](https://x.com/TwilioHelp/status/1895119040709890235)  2025-02-27T14:29Z [----] followers, [--] engagements


"@calvinjnr @twilio please DM us for assistance looking into this and your support plan to help"  
[X Link](https://x.com/TwilioHelp/status/1895132785175621731)  2025-02-27T15:24Z [----] followers, [--] engagements


"@fpl_fanboi Hey there sorry to hear that there are troubles logging in. Can you DM us your admin email so we can take a further look"  
[X Link](https://x.com/TwilioHelp/status/1895206553705181548)  2025-02-27T20:17Z [----] followers, [--] engagements


"@calvinjnr @twilio Hey Neal. I'm sorry to hear that there are troubles using our chatbot. If there are continued troubles I'd suggest try clearing out your cashe/cookies or attempting a different browser to see if this problem persists"  
[X Link](https://x.com/TwilioHelp/status/1895504965809914092)  2025-02-28T16:02Z [----] followers, [--] engagements


"@xyzerobtc @SendGridSupport h thanks for sharing this. I've escalated with with their team and hope to have this resolved asap"  
[X Link](https://x.com/TwilioHelp/status/1947379457599160786)  2025-07-21T19:33Z [----] followers, [--] engagements


"@Saipujanhosmani @twilio please DM us your email and we'll be able to assist"  
[X Link](https://x.com/TwilioHelp/status/1974874433249558667)  2025-10-05T16:28Z [----] followers, [--] engagements


"@djbyter @twilio could you please DM us more details about this we're more than happy to investigate this"  
[X Link](https://x.com/TwilioHelp/status/1975265611732091079)  2025-10-06T18:23Z [----] followers, [--] engagements


"@mr_christian_jp @PaulYacoubian @twilio Hey Christian and Paul. It's great to hear this type of feedback from but we do apologize for the troubles this has caused. If you haven't already you can report this to our Abuse Team by emailing abuse@sendgrid.com Feel free to DM us if we can help you with anything else"  
[X Link](https://x.com/TwilioHelp/status/1975387333416440221)  2025-10-07T02:26Z [----] followers, [--] engagements


"@thefutureisnow @twilio @TwilioSupport At the moment a copy of this has been emailed to your team and you can connect with our Support team by replying to that email"  
[X Link](https://x.com/TwilioHelp/status/1975561162675617927)  2025-10-07T13:57Z [----] followers, [--] engagements


"@thefutureisnow @twilio @TwilioSupport please send us a DM if you run into issues finding the email"  
[X Link](https://x.com/TwilioHelp/status/1975561658022920361)  2025-10-07T13:59Z [----] followers, [--] engagements


"@agilecrm @twilio We'll take a look Please DM us your current ticket number"  
[X Link](https://x.com/TwilioHelp/status/1975937558556143872)  2025-10-08T14:53Z [----] followers, [--] engagements


"@agilecrm @twilio we see your response to our Support team and understand the urgency of your request. We'll follow up with you as soon as possible"  
[X Link](https://x.com/TwilioHelp/status/1976351634423783426)  2025-10-09T18:18Z [----] followers, [--] engagements


"@mcyenikoylu @twilio Hello Thank you for bringing this to our attention. Please create a ticket by going to type in submit ticket and then follow the prompts. Send us a DM if you're having issues with submitting a ticket. http://help.twilio.com http://help.twilio.com"  
[X Link](https://x.com/TwilioHelp/status/1976744922926424446)  2025-10-10T20:21Z [----] followers, [--] engagements


"@mcyenikoylu @twilio Please send us a DM with the ticket number so we can check the status. Thank you"  
[X Link](https://x.com/TwilioHelp/status/1976752692476166543)  2025-10-10T20:52Z [----] followers, [--] engagements


"@unlockerclub @twilio I see the error here VOIP numbers aren't accepted for verification. Do you have another number you could use If you need further assistance please send us a DM"  
[X Link](https://x.com/TwilioHelp/status/1977365494010138921)  2025-10-12T13:27Z [----] followers, [--] engagements


"@Jousefm2 @twilio we're more than happy to take a look into things. Please DM us that ticket and we'll take a look"  
[X Link](https://x.com/TwilioHelp/status/1977819849482018830)  2025-10-13T19:32Z [----] followers, [--] engagements


"@Bigdreamstony @twilio Have you connected with our Support team to help recover your account"  
[X Link](https://x.com/TwilioHelp/status/1978458178158309382)  2025-10-15T13:49Z [----] followers, [--] engagements


"@Lmn0808Minna please DM us the phone number(s) used and we'll be able to help"  
[X Link](https://x.com/TwilioHelp/status/1979896295645929790)  2025-10-19T13:03Z [----] followers, [--] engagements


"@MdRimonisl52988 @twilio have you connected with our Support team to troubleshoot this with you"  
[X Link](https://x.com/TwilioHelp/status/1979896577930997800)  2025-10-19T13:05Z [----] followers, [---] engagements


"@TringRealty @twilio it is possible that this is related to the recent outage however please DM us the email tied to your accout so that we can help check this 👍 https://status.twilio.com/incidents/2mjg0mr2pf29 https://status.twilio.com/incidents/2mjg0mr2pf29"  
[X Link](https://x.com/TwilioHelp/status/1980261706111586468)  2025-10-20T13:15Z [----] followers, [---] engagements


"@danglade @twilio Thank you for reaching out. We'll update you as soon as the review is done. This is standard protocol and we appreciate your continued patience"  
[X Link](https://x.com/TwilioHelp/status/1980319737050533903)  2025-10-20T17:06Z [----] followers, [--] engagements


"@ZDoldawyX @twilio Hello and thank you for reaching out. This could be due to a systems error. We recommend trying again later on. We do apologize for the inconvenience"  
[X Link](https://x.com/TwilioHelp/status/1980348015610110206)  2025-10-20T18:58Z [----] followers, [--] engagements


"@dinkgeeks @twilio Hello and thank you for contacting us. Please send us a DM with your email address you used to submit the form so we can check the status. We look forward to your reply"  
[X Link](https://x.com/TwilioHelp/status/1980363450422358342)  2025-10-20T20:00Z [----] followers, [--] engagements


"@nweite @twilio please DM us additional details about this. We'll look into this ASAP"  
[X Link](https://x.com/TwilioHelp/status/1980650564498165824)  2025-10-21T15:01Z [----] followers, [--] engagements


"@Hikotiii @twilio we've made some changes to help 👍 Please send us a DM for more info"  
[X Link](https://x.com/TwilioHelp/status/1980984142432026903)  2025-10-22T13:06Z [----] followers, [--] engagements


"@Hikotiii @twilio perfect"  
[X Link](https://x.com/TwilioHelp/status/1980994867435086097)  2025-10-22T13:49Z [----] followers, [--] engagements


"@_pollendesign @twilio We've received your DM and will follow up with you shortly. 👍"  
[X Link](https://x.com/TwilioHelp/status/1981387774339981499)  2025-10-23T15:50Z [----] followers, [--] engagements


"@annimaniac @twilio Hello there You can go to this page and there is a link to a contact form front and center. Once submitted someone from the team will be able to assist. https://www.twilio.com/en-us/solutions/startups https://www.twilio.com/en-us/solutions/startups"  
[X Link](https://x.com/TwilioHelp/status/1981469389124735111)  2025-10-23T21:14Z [----] followers, [--] engagements


"@paddock_rob @twilio Hello Rob Could you please take a moment to detail the issue you're experiencing with Twilio after signing up Feel free to send us a direct message and we will do my best to assist you"  
[X Link](https://x.com/TwilioHelp/status/1982430852018487681)  2025-10-26T12:55Z [----] followers, [--] engagements


"@kekoakat @twilio @FTC Hello there You can report any violations here: Thank you for bringing this to our attention. https://www.twilio.com/en-us/help/abuse https://www.twilio.com/en-us/help/abuse"  
[X Link](https://x.com/TwilioHelp/status/1983253052137087086)  2025-10-28T19:22Z [----] followers, [--] engagements


"@NuevoNYC @twilio Let's connect you with our Support team 👍 This can be done by asking the Help Center Assistant for additional help contacting our Support team. The Assistant will a few ask additional clarification questions. https://help.twilio.com/ https://help.twilio.com/"  
[X Link](https://x.com/TwilioHelp/status/1983514573467443284)  2025-10-29T12:41Z [----] followers, [--] engagements


"@NuevoNYC @twilio After that you can click thethumbs down iconbelow any Help Center Assistant response and then select theSubmit a Ticketoption to connect with a support agent. Send us a DM if you need more assistance 👍 https://help.twilio.com/articles/360048500694-Contacting-Twilio-Support https://help.twilio.com/articles/360048500694-Contacting-Twilio-Support"  
[X Link](https://x.com/TwilioHelp/status/1983515129426641395)  2025-10-29T12:43Z [----] followers, [--] engagements


"@albertocont00 @twilio please DM us the email for your account. We're more than happy to take a look. 👍"  
[X Link](https://x.com/TwilioHelp/status/1985084088617718161)  2025-11-02T20:38Z [----] followers, [--] engagements


"@MdRimonisl52988 @twilio ave you connected with our Support team to troubleshoot this with you"  
[X Link](https://x.com/TwilioHelp/status/1986070084146651362)  2025-11-05T13:56Z [----] followers, [--] engagements


"@vikasdfghjl @twilio @SendGrid if this does occur again please connect with our Support team or us here to help investigate this"  
[X Link](https://x.com/TwilioHelp/status/1986072106241593592)  2025-11-05T14:04Z [----] followers, [--] engagements


"@cityhikers @twilio Sorry to hear that there are troubles upgrading your account. If you'll DM us the email address associated with your account I'll be happy to take a look and see what might be going on"  
[X Link](https://x.com/TwilioHelp/status/1986139984546419032)  2025-11-05T18:34Z [----] followers, [--] engagements


"@imAnkitDave @twilio Hello and thank you for reaching out. We're sorry to hear about your experience. Please send us a DM with your ticket number so we can look into this further"  
[X Link](https://x.com/TwilioHelp/status/1986516559330766907)  2025-11-06T19:30Z [----] followers, [--] engagements


"@victor1930_ @twilio Sorry to hear that there are troubles with requesting a chat. If you'll DM us the ticket ID I'd be happy to see what might be going on"  
[X Link](https://x.com/TwilioHelp/status/1986534331045580905)  2025-11-06T20:41Z [----] followers, [--] engagements


"@MdRimonisl52988 @twilio Thanks for that update We'll want to get you with our WhatsApp team to do some further digging. Can you visit and once there enter "create ticket" in the chatbox If you're not met with the "submit a ticket" button clicking a 👎 should prompt that . http://help.twilio.com http://help.twilio.com"  
[X Link](https://x.com/TwilioHelp/status/1986851324722303364)  2025-11-07T17:40Z [----] followers, [--] engagements


"@MdRimonisl52988 @twilio Hello there. May you please send us a DM with more detail into your issue so we can better assist you"  
[X Link](https://x.com/TwilioHelp/status/1986853752821756023)  2025-11-07T17:50Z [----] followers, [--] engagements


"@VimalQ @twilio @Twilio4Startups We've raised an escalation on this 👍. Please send us a DM for an update on the status of the ticket"  
[X Link](https://x.com/TwilioHelp/status/1987877334146302263)  2025-11-10T13:37Z [----] followers, [--] engagements


"@andrebruton @twilio @MetaforDevs send us a DM. We're more than happy to help you connect with our Support team 👍"  
[X Link](https://x.com/TwilioHelp/status/1988606456615010358)  2025-11-12T13:55Z [----] followers, [--] engagements


"@andrebruton @twilio @MetaforDevs if you DM us that ticket number we can take a look for you"  
[X Link](https://x.com/TwilioHelp/status/1988696471177138190)  2025-11-12T19:52Z [----] followers, [--] engagements


"@Hirsty2000 @twilio Hey Mark sorry to hear about the troubles you're running into. If you'll DM us the ticket ID I'd be able to relay this feedback to the appropriate teams and see what we can do to expedite your request"  
[X Link](https://x.com/TwilioHelp/status/1988745419216626065)  2025-11-12T23:07Z [----] followers, [--] engagements


"@eugenioferrante @twilio So sorry for our teams not following up with you Eugenio. I'm unsure of the current delay but I've taken this a step further and created a case to get your account issue expedited. They should be following up in that ticket shortly"  
[X Link](https://x.com/TwilioHelp/status/1989108754441179572)  2025-11-13T23:10Z [----] followers, [--] engagements


"@vasundhar @twilio Sorry to hear that there are issues with your Opt-In Management. Can you DM us the ticket so we can check on the status of your request and help get this request some attention"  
[X Link](https://x.com/TwilioHelp/status/1989353605405536488)  2025-11-14T15:23Z [----] followers, [--] engagements


"@ziyabuilds @twilio Hey Ziya sorry for the troubles you're running into. Registration does require 3rd party carrier approval so the approval process can be complicated at times. If you'll DM us the ticket ID associated with your outreach I'd be happy to review the request and notify our teams"  
[X Link](https://x.com/TwilioHelp/status/1989397310241914890)  2025-11-14T18:17Z [----] followers, [--] engagements


"@dru_yy @twilio @rishabincloud we can help you regain access to your account. Could you DM more details about the issue you're having"  
[X Link](https://x.com/TwilioHelp/status/1991513327734767947)  2025-11-20T14:25Z [----] followers, [--] engagements


"@jaycek13 @twilio @Ofcom @TwilioDotOrg @WePledge Sorry for the continued troubles you're running into with receiving these unwanted calls. You can submit those reports to our Abuse team by emailing spam@twilio.com directly. If you need any assistance please feel free to send us a DM"  
[X Link](https://x.com/TwilioHelp/status/1991928308888383497)  2025-11-21T17:54Z [----] followers, [--] engagements


"@LiveNowFitness1 @twilio @TwilioSupport we're reviewing this now. Could you also send us a DM confirming the email for your account"  
[X Link](https://x.com/TwilioHelp/status/1992994510473687317)  2025-11-24T16:31Z [----] followers, [--] engagements


"@LiveNowFitness1 @twilio @TwilioSupport please send us a DM so that we can cover the additional details we've found with you"  
[X Link](https://x.com/TwilioHelp/status/1992998409851031971)  2025-11-24T16:47Z [----] followers, [--] engagements


"@ariss_bandoss @twilio 2FA delivery delays can be a headache but we're more than happy to help take a look. Have you connected with our Support team to troubleshoot this"  
[X Link](https://x.com/TwilioHelp/status/1993706283015278913)  2025-11-26T15:39Z [----] followers, [--] engagements


"@ariss_bandoss @twilio I'll share this article with you to help create a support ticket or if you DM us your email we can help create one for you. https://tinyurl.com/2d8b2u9x https://tinyurl.com/2d8b2u9x"  
[X Link](https://x.com/TwilioHelp/status/1993786105867419852)  2025-11-26T20:57Z [----] followers, [--] engagements


"@ArmanS32214 @twilio Hi Arman so sorry for the troubles you're running into. Do you happen to have an existing support ticket by any chance If so can you DM us that ticket ID so we can see whats going on and help get some awareness of your outreach"  
[X Link](https://x.com/TwilioHelp/status/1993810400106668506)  2025-11-26T22:33Z [----] followers, [--] engagements


"@ArmanS32214 @twilio thank you for sharing that ticket number with us. To move forward please reply back to our team in ticket #24223814"  
[X Link](https://x.com/TwilioHelp/status/1994166491583856792)  2025-11-27T22:08Z [----] followers, [--] engagements


"@Krishna59133537 @twilio Great question The requirement for anoutside (non-Indian) addresswhen purchasing an Indian phone number on Twilio is due to Indian telecommunications regulations. This requirement is not set by Twilio but by Indian telecom regulations"  
[X Link](https://x.com/TwilioHelp/status/1995153434392076366)  2025-11-30T15:30Z [----] followers, [--] engagements


"@elwis179 @twilio if this is for your Authy account you can select from these options to recover access: https://www.authy.com/phones/change/proceed=btrue https://www.authy.com/phones/change/proceed=btrue"  
[X Link](https://x.com/TwilioHelp/status/1995153893429313727)  2025-11-30T15:32Z [----] followers, [--] engagements


"@conoro @twilio it's possible that you're experiencing a browser issue. Chrome is the recommended browser for using Twilio. If you've already cleared your browser cache and retested please send us DM and we'll connect you with our Support team to look into this"  
[X Link](https://x.com/TwilioHelp/status/1996594886447902993)  2025-12-04T14:58Z [----] followers, [--] engagements


"@conoro @twilio Sorry to hear about the continued troubles. If you'll DM us the email address associated with the account we'd be happy to check a few things on our end"  
[X Link](https://x.com/TwilioHelp/status/1996961623794159860)  2025-12-05T15:15Z [----] followers, [--] engagements


"@jmyers1215 @twilio please help us by reporting this abuse https://www.twilio.com/help/abuse https://www.twilio.com/help/abuse"  
[X Link](https://x.com/TwilioHelp/status/1997691491490083189)  2025-12-07T15:35Z [----] followers, [--] engagements


"@leemartin @twilio Profanity definitely can be associated with "Abusive language" which is against our ToS. For a better understanding of use cases that we don't allow I'd suggest reviewing the "Usage limitations" portion of our ToS https://www.twilio.com/en-us/legal/messaging-policy https://www.twilio.com/en-us/legal/messaging-policy"  
[X Link](https://x.com/TwilioHelp/status/1998057395130380466)  2025-12-08T15:49Z [----] followers, [--] engagements


"@deanmou Hello there Thank you for reaching out we're happy to assist. You'll need to create a ticket by going to From there type in Submit Ticket and follow the next steps on the results page. Send us a DM if you're having any issues. Have a great day http://help.twilio.com http://help.twilio.com"  
[X Link](https://x.com/TwilioHelp/status/1998095668867412404)  2025-12-08T18:21Z [----] followers, [--] engagements


"@LiamHaleMcCarty @twilio We're so sorry to hear about the troubles you've ran into Liam. I was able to locate your ticket and have created an escalation request on your behalf. Our teams are actively reviewing your case and will reach out to you shortly"  
[X Link](https://x.com/TwilioHelp/status/1998490529919639737)  2025-12-09T20:30Z [----] followers, [--] engagements


"@NsikakO65987466 @twilio Sorry for the troubles with your dashboard. Taking a look it does appear our Support Teams have followed up with you regarding this incident. Feel free to review that ticket and let them know if there are any lingering issues"  
[X Link](https://x.com/TwilioHelp/status/1999501971330330939)  2025-12-12T15:29Z [----] followers, [--] engagements


"@chasef07 @twilio Hey Chase you can submit a request to speak with our Sales Team at the link below. Feel free to DM us more info if you're continuing to have issues. https://www.twilio.com/en-us/help/sales https://www.twilio.com/en-us/help/sales"  
[X Link](https://x.com/TwilioHelp/status/2000602085545423226)  2025-12-15T16:21Z [----] followers, [--] engagements


"@ariss_bandoss @twilio We do have some additional insights to share on this with you. Please send us a DM when you get the chance"  
[X Link](https://x.com/TwilioHelp/status/2000937820895027692)  2025-12-16T14:35Z [----] followers, [--] engagements


"@davidbatey @twilio we're looping in our Support team to take a look. In the meantime could you send us a DM for additional details on this"  
[X Link](https://x.com/TwilioHelp/status/2000943566063902911)  2025-12-16T14:58Z [----] followers, [--] engagements


"@hink99 @twilio Hello and thank you for contacting us. May you please send us a DM with your ticket number so we can look into this further. If you don't have a ticket still send us a DM so we can assist with getting in contact with our support team"  
[X Link](https://x.com/TwilioHelp/status/2002098907900182718)  2025-12-19T19:29Z [----] followers, [--] engagements


"@dancleonard @twilio please send us a DM when you get a chance for an update on this ticket"  
[X Link](https://x.com/TwilioHelp/status/2003112437554221212)  2025-12-22T14:36Z [----] followers, [--] engagements


"@adamtal @twilio the migration process still requires manual processing. I'll share the steps to create a support ticket with you. if you run into any issue please DM us your email and we'll create one for you https://help.twilio.com/articles/360048500694-Contacting-Twilio-Support https://help.twilio.com/articles/360048500694-Contacting-Twilio-Support"  
[X Link](https://x.com/TwilioHelp/status/2003195641829204344)  2025-12-22T20:07Z [----] followers, [--] engagements


"@dancleonard @twilio did you try to DM the Twilio page or our Twilio Help page"  
[X Link](https://x.com/TwilioHelp/status/2003523810096541777)  2025-12-23T17:51Z [----] followers, [--] engagements


"@thecashierbot Hello Thank you for reaching out. Have you contacted our support team through our ticketing system If so please send us a DM with the ticket number so we can check the status. If not please go to to get the process started. http://help.twilio.com http://help.twilio.com"  
[X Link](https://x.com/TwilioHelp/status/2003880184890441907)  2025-12-24T17:27Z [----] followers, [--] engagements


"@sayyed_imr6051 @twilio we see that our team is currently waiting for your confirmation. Could you please reply back to them to as soon as possible and we'll get this processed for you"  
[X Link](https://x.com/TwilioHelp/status/2004240371346296877)  2025-12-25T17:18Z [----] followers, [--] engagements


"@nsg_oneape @twilio Hello there We'd love to help with this. Please send us a DM with the ticket number so we can check the status. We look forward to your reply as soon as possible"  
[X Link](https://x.com/TwilioHelp/status/2004607310488867111)  2025-12-26T17:36Z [----] followers, [--] engagements


"@JaidenCapra @twilio Sorry for the continued delay. We're a little short staffed during the US Holidays but I've got in touch with our teams and they should be following up with you soon. In the mean time this link may help get you in the right direction for account changes - https://bit.ly/4ji5HXb https://bit.ly/4ji5HXb"  
[X Link](https://x.com/TwilioHelp/status/2005664379916652612)  2025-12-29T15:37Z [----] followers, [--] engagements


"@MorganKotter @twilio @SendGrid @SendGridSupport Hello Morgan. We'd certainly like to look into this for you. May you please send us a DM so we can provide further assistance. We look forward to your reply. Thank you"  
[X Link](https://x.com/TwilioHelp/status/2006877426245050500)  2026-01-01T23:57Z [----] followers, [--] engagements


"@GlockyMog @twilio Sorry to hear about issues with a recurring fee. Here is a guide that'll break down how this is set up: Furthermore here's an additional link if you want to cancel any recurring charges: https://bit.ly/3LbfS3q https://bit.ly/4aAxOPg https://bit.ly/3LbfS3q https://bit.ly/4aAxOPg"  
[X Link](https://x.com/TwilioHelp/status/2007120240442757196)  2026-01-02T16:02Z [----] followers, [--] engagements


"@NsikakO65987466 @twilio @TwilioSupport I'm sorry for the troubles you're running into. I've taken a look at your ticket and I can confirm that our Support Team has followed up with this incident. Please do refer to that ticket and follow up there if you have any additional questions or concerns"  
[X Link](https://x.com/TwilioHelp/status/2008211819198828937)  2026-01-05T16:19Z [----] followers, [--] engagements


"@ConnorYMartin @twilio Hey there Connor. Sorry for the troubles you're running into with signing up. If you're needing some assistance or already have a support request created feel free to send us a DM so we can help get you in the right direction"  
[X Link](https://x.com/TwilioHelp/status/2008270574703743135)  2026-01-05T20:13Z [----] followers, [--] engagements


"@zachmceady @twilio Hey Zachary have you had a chance to submit a Support Request for your A2P issue If so feel free to DM us that ticket ID so we can check on the status and notify our teams of your outreach"  
[X Link](https://x.com/TwilioHelp/status/2008299729667453170)  2026-01-05T22:09Z [----] followers, [--] engagements


"@neneodonkor Sorry to hear about the troubles with your 2FA code. Please visit to get a Support Request going. Once there enter "create Authy ticket" then click on "submit ticket without logging in". This will get you with our Authy teams to take a further look. http://help.twilio.com http://help.twilio.com"  
[X Link](https://x.com/TwilioHelp/status/2008922659979927968)  2026-01-07T15:24Z [----] followers, [--] engagements


"@0xAllen_ @twilio I'm sorry to hear that there are troubles getting your app up and running. If you'll DM us the ticket ID I'd be happy to see what might be going on and notify our teams of your concerns"  
[X Link](https://x.com/TwilioHelp/status/2009343448323706991)  2026-01-08T19:16Z [----] followers, [--] engagements


"@AMuhammad8724 @twilio It is possible to try another method to log in If that didn't work please DM us your email and we'll help connect you with our Support team to help you recover access. https://tinyurl.com/4h4s9bbz https://tinyurl.com/4h4s9bbz"  
[X Link](https://x.com/TwilioHelp/status/2010371173264019744)  2026-01-11T15:20Z [----] followers, [--] engagements


"@nilkanthjp @twilio ask the chat bot to 'create a ticket' for you. That should be a clearer instruction for it. Please send us a DM if that doesn't work"  
[X Link](https://x.com/TwilioHelp/status/2011158897948520719)  2026-01-13T19:30Z [----] followers, [--] engagements


"@suzairshah @SendGrid @twilio Based on the context of that email it looks like this may be some sort of phishing attempt. I'd recommend reporting that incident to our Abuse Teams by emailing abuse@sendgrid.com"  
[X Link](https://x.com/TwilioHelp/status/2008635025156198540)  2026-01-06T20:21Z [----] followers, [--] engagements


"@Rohittnwr @twilio Hi Rohit. We're sorry to hear about the decision making processes of our Vetting Teams. If you'll DM us the ticket ID or email address associated with this incident I'd be happy to provide your feedback to our teams"  
[X Link](https://x.com/TwilioHelp/status/2008918096568881167)  2026-01-07T15:06Z [----] followers, [--] engagements


"@JaidenCapra @twilio Hi Jaiden Thank you for reaching out and sharing your experience. Im truly sorry to hear about the ongoing issues with your account access continued charges and the recent disabling of your phone numbers. Could you please DM us your email address on file"  
[X Link](https://x.com/TwilioHelp/status/2009200626450788746)  2026-01-08T09:48Z [----] followers, [--] engagements


"@I_M_EJ @twilio Sorry to hear that there are troubles resetting your password. If you'll DM us the email address associated with your account I'd be happy to see if we're able to help get you in the right direction"  
[X Link](https://x.com/TwilioHelp/status/2009386294917398549)  2026-01-08T22:06Z [----] followers, [--] engagements


"@RajaJoseph61812 @twilio That error code is usually occurs when making outbound calls and the caller ID (the "From" number) being used is not accepted by Twilio. Send us a DM is if you run into issues connecting with our Support team to help troubleshoot this. https://www.twilio.com/docs/api/errors/21212 https://www.twilio.com/docs/api/errors/21212"  
[X Link](https://x.com/TwilioHelp/status/2011527293118652835)  2026-01-14T19:54Z [----] followers, [--] engagements


"@rahaappdelivery @twilio Hi Raha. Sorry to hear that there are troubles with your A2P registration. Have you already reached out to our Support Team for insights If so please DM us that ticket ID so we can check on the status and notify our teams of your outreach"  
[X Link](https://x.com/TwilioHelp/status/2012260873289543721)  2026-01-16T20:29Z [----] followers, [--] engagements


"@HoughAnPuff @twilio Hey there. This link here will guide you through the process of getting a Support Ticket created to do exactly that. https://help.twilio.com/articles/360048500694-Contacting-Twilio-Support https://help.twilio.com/articles/360048500694-Contacting-Twilio-Support"  
[X Link](https://x.com/TwilioHelp/status/2011453801010548950)  2026-01-14T15:02Z [----] followers, [--] engagements


"@Observer27773 @twilio Sorry to hear that you're having troubles receiving a code. If you'll DM us with additional details we'll do our best to help get you in the right direction"  
[X Link](https://x.com/TwilioHelp/status/2013268379910496537)  2026-01-19T15:12Z [----] followers, [--] engagements


"@chandrahas77 @twilio Hey Chandrahas. Unfortunately Company accounts can't initiate a DM but I was able to locate your sales submission and have forwarded your troubles directly to our Sales Team"  
[X Link](https://x.com/TwilioHelp/status/2013271787316883697)  2026-01-19T15:26Z [----] followers, [--] engagements


"@udaypatel009 @twilio @TwilioSupport I'm so sorry to hear about the troubles you've been running into. Do you happen to have a ticket ID available so we can further review what's going on If not no worries just send us a DM and we can help get you in the right direction"  
[X Link](https://x.com/TwilioHelp/status/2013273638884036837)  2026-01-19T15:33Z [----] followers, [--] engagements


"@udaypatel009 @twilio @TwilioSupport I've reviewed your ticket(s) and [---] percent understand your frustrations. It appears your request involves Meta approvals which is unfortunately the main hang-up here. I can confirm escalations with Meta are underway and I have noted your feedback to our internal teams"  
[X Link](https://x.com/TwilioHelp/status/2013313865350557967)  2026-01-19T18:13Z [----] followers, [--] engagements


"@sgorlick @twilio Hey Scott. Sorry to hear that there are troubles with your approval. Company business accounts don't have permissions to initiate DM's but have you submitted a ticket request yet If so feel free to provide me that ticket ID and I'd be happy to check on the status"  
[X Link](https://x.com/TwilioHelp/status/2013327440634941751)  2026-01-19T19:07Z [----] followers, [--] engagements


"@nirajshah @twilio Hey Niraj. All looks good on our end. Calling and invoice actions are all working as expected. If you're having troubles with a specific service I'd recommend getting a ticket created within your account so we can further review. https://help.twilio.com/articles/360048500694-Contacting-Twilio-Support https://help.twilio.com/articles/360048500694-Contacting-Twilio-Support"  
[X Link](https://x.com/TwilioHelp/status/2013706357778645476)  2026-01-20T20:13Z [----] followers, [--] engagements


"@RayEppsFBI @twilio Hey Ray sorry for the troubles you're running into. Do you happen to have a ticket ID associated with your outreach If so please DM us that information so we can see what might be going on"  
[X Link](https://x.com/TwilioHelp/status/2014013726102347852)  2026-01-21T16:34Z [----] followers, [--] engagements


"@weezilla @twilio @AEGworldwide Hey Michael Paid Support is great as it give users dedicated SLAs and chats. It's the best option for sticky situations where you need quick help. Depending on the error it may not be the best fit for A2P specifically. Feel free to DM us and I'll be happy to provide more info"  
[X Link](https://x.com/TwilioHelp/status/2014024609012593051)  2026-01-21T17:17Z [----] followers, [--] engagements


"@johnnys_dc @twilio Hello and thank you for contacting us. May you please send us a DM with your inquiry so we can direct you to the best method of troubleshooting We look forward to your reply. Thank you"  
[X Link](https://x.com/TwilioHelp/status/2014448762240856298)  2026-01-22T21:23Z [----] followers, [--] engagements


"@ScottDotDot @twilio Sorry for the troubles Scott. We'll report this to our teams. In the meantime are you able to visit so we can further review your Console issue If not feel free to send us a DM and we'll be happy to create a request on your behalf. http://help.twilio.com http://help.twilio.com"  
[X Link](https://x.com/TwilioHelp/status/2014465810471800835)  2026-01-22T22:30Z [----] followers, [--] engagements


"@jkozmo31 @twilio Hello May you please send us a DM with the email address you used to fill out the form so we can look into this for you Thank you"  
[X Link](https://x.com/TwilioHelp/status/2014790554094071809)  2026-01-23T20:01Z [----] followers, [--] engagements


"@ohshehr @twilio please connect with our Support team to help recover access to your account: and DM us your email if you run into any issues connecting with Support. https://help.twilio.com/articles/11918653080475-How-Can-I-Submit-a-Support-Request-Ticket-if-I-can-t-Log-in-to-my-Twilio-Account- https://help.twilio.com/articles/11918653080475-How-Can-I-Submit-a-Support-Request-Ticket-if-I-can-t-Log-in-to-my-Twilio-Account-"  
[X Link](https://x.com/TwilioHelp/status/2015796452056862773)  2026-01-26T14:38Z [----] followers, [--] engagements


"@bigscamhunter @HP @twilio @Wix @DanGleeballsYT @thefakershow @deeveeaar @DeyOClub @Harvey35178773 @IamAlogical @Kpt_Kerosive @Sdh2355 @aurora77710 @Snipez_is_Karma @DanMarin_PF @MattBerens50149 thanks for reporting this Our Support team has followed up on this"  
[X Link](https://x.com/TwilioHelp/status/2016153023861452863)  2026-01-27T14:15Z [----] followers, [--] engagements


"@benlower @twilio @segment Hey Ben So sorry for the troubles you're running into with an existing support request for Segment. Can you DM us the ticket ID or email address associated with the request so I can get in touch with our teams to further review"  
[X Link](https://x.com/TwilioHelp/status/2016568502337900846)  2026-01-28T17:46Z [----] followers, [--] engagements


"@calvinjnr @twilio We'd love to take a look at whats going on Please DM us that ticket number when you get the chance"  
[X Link](https://x.com/TwilioHelp/status/2016877963636060603)  2026-01-29T14:15Z [----] followers, [--] engagements


"@CantleyKeith @twilio Hey there We're sorry to hear about the issues. Have you contacted our support team Please send us a DM with the ticket number so we can look into this for you. Thanks"  
[X Link](https://x.com/TwilioHelp/status/2018865530682151226)  2026-02-04T01:53Z [----] followers, [--] engagements


"@kAosNFTs @twilio Hello there If you're having issues with your account please send us a DM with what's going on so we can direct you to our support team. We look forward to your message. Thank you"  
[X Link](https://x.com/TwilioHelp/status/2019839847276433658)  2026-02-06T18:25Z [----] followers, [--] engagements


"@calvinjnr @twilio this is one of the limitations of a trial Twilio account. 3rd party usage is limited for security concerns. Vincere's documentation also makes an important note that "Twilio is a third-party app and requires a separate subscription." https://tinyurl.com/3cd2ukpf https://tinyurl.com/3cd2ukpf"  
[X Link](https://x.com/TwilioHelp/status/2016888985973411869)  2026-01-29T14:59Z [----] followers, [--] engagements


"@calvinjnr @twilio I understand how huge of an inconvenience this is. Our Teams have provided the appropriate resources though I do apologize for the continued disconnect. Send us a DM and we'll be able help discuss your trial status"  
[X Link](https://x.com/TwilioHelp/status/2016899811048399068)  2026-01-29T15:42Z [----] followers, [--] engagements


"@sankar_builds @twilio Hey Gowri. Sorry to hear there are troubles upgrading your account. If you'll DM us a little more about the issue we'd be happy to help get you in the right direction"  
[X Link](https://x.com/TwilioHelp/status/2017254173260050911)  2026-01-30T15:10Z [----] followers, [--] engagements


"@owickstrom @twilio I'll share this article with you for now if you run into any issues DM us your email I'll connect you directly with our Support team to help delete your account. https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription https://support.sendgrid.com/hc/en-us/articles/4408348952859-Cancel-Downgrade-Your-Twilio-SendGrid-Paid-Subscription"  
[X Link](https://x.com/TwilioHelp/status/2017966430172467649)  2026-02-01T14:21Z [----] followers, [--] engagements


"@TensorTwerker @twilio please DM us your email and we'll connect you with our Authy team to help troubleshoot this issue"  
[X Link](https://x.com/TwilioHelp/status/2017987042232131724)  2026-02-01T15:42Z [----] followers, [--] engagements


"@I_Am_Wisdom_ @twilio have you connected with our Support team to help troubleshoot this issue I'll share the steps to connect with our Support team https://help.twilio.com/articles/360048500694-Contacting-Twilio-Support https://help.twilio.com/articles/360048500694-Contacting-Twilio-Support"  
[X Link](https://x.com/TwilioHelp/status/2017987618898690294)  2026-02-01T15:45Z [----] followers, [--] engagements


"@NysRoute59 @twilio Sorry to hear that there are troubles reaching out. While you do need that production plan for services like 24/7 chats all account types do have access to our ticketing system through the chatbot. Here's a guide that'll walk you through that process: https://bit.ly/3C7hYwD https://bit.ly/3C7hYwD"  
[X Link](https://x.com/TwilioHelp/status/2018767240812732528)  2026-02-03T19:23Z [----] followers, [--] engagements


"@Uncle_Salem @Twitch @twilio have you already created a support ticket with our Support team if not please send us a DM so that we can help"  
[X Link](https://x.com/TwilioHelp/status/2019049524681969995)  2026-02-04T14:04Z [----] followers, [--] engagements


"@leeked @twilio are you having issues registering"  
[X Link](https://x.com/TwilioHelp/status/2019061502087462987)  2026-02-04T14:52Z [----] followers, [--] engagements


"@conorbuck @twilio If you're referring to a 10DLC or TFN Registration these processes require 3rd party carrier approvals where we are limited on the type of services that can be expedited. With that being said if you'll DM us the ticket ID we'd be happy to check on the status of your request"  
[X Link](https://x.com/TwilioHelp/status/2019867900203421739)  2026-02-06T20:16Z [----] followers, [--] engagements


"@joshuastowell25 @twilio @Google our Support team can help you regain access Follow these steps to connect with us and if you run into any issues creating a support ticket please send us a DM. https://tinyurl.com/2d8b2u9x https://tinyurl.com/2d8b2u9x"  
[X Link](https://x.com/TwilioHelp/status/2020518254532338102)  2026-02-08T15:21Z [----] followers, [--] engagements


"@nartannss @twilio please send us a DM describing what happens when you try logging back into the app"  
[X Link](https://x.com/TwilioHelp/status/2021236256483467455)  2026-02-10T14:54Z [----] followers, [--] engagements


"@jp3clark @twilio I was able to locate our "Fast Track Package" that reduces this timeframe to [--] business days. To purchase that package you would need to get in touch with our Sales Team. The link below has more info along with a button to submit a form directly to them: https://bit.ly/3MAFxmI https://bit.ly/3MAFxmI"  
[X Link](https://x.com/TwilioHelp/status/2021348800292422108)  2026-02-10T22:21Z [----] followers, [--] engagements


"@arijacoby @twilio We're more than happy to help. Do you already have a support ticket open"  
[X Link](https://x.com/TwilioHelp/status/2019068739438686393)  2026-02-04T15:21Z [----] followers, [--] engagements


"@jp3clark @twilio As long as the registration has been filed correctly a registration does typically take 10-15 business days. Due to the vetting processes this is something that can't be escalated but if you do want to check on the status I'd suggest raising a ticket within your account"  
[X Link](https://x.com/TwilioHelp/status/2021276140271292663)  2026-02-10T17:32Z [----] followers, [--] engagements


"@mannishwaata @twilio Sorry to hear about the troubles you're running into. It does look like our Trust Teams had reached out to you the previous Friday and are still currently awaiting your update. I'd recommend locating that email thread and responding to it directly"  
[X Link](https://x.com/TwilioHelp/status/2021967485503717634)  2026-02-12T15:19Z [----] followers, [--] engagements


"@mannishwaata @twilio No need for screenshots. I do see new tickets being opened and merged into the one you've referenced. You'll want to ensure that your responding to the original thread that was sent to you directly not in a separate email or by generating a new ticket"  
[X Link](https://x.com/TwilioHelp/status/2021986703272034641)  2026-02-12T16:36Z [----] followers, [--] engagements


"@AICEOGiuliano @twilio Hello there Please send us a DM so we can assist you further. We look forward to your reply"  
[X Link](https://x.com/TwilioHelp/status/2022400000894910492)  2026-02-13T19:58Z [----] followers, [--] engagements


"@dbelenvzla @twilio Hello and thank you for the additional information"  
[X Link](https://x.com/TwilioHelp/status/2022435375902232826)  2026-02-13T22:19Z [----] followers, [--] engagements


"@dbelenvzla @twilio You'll be updated via the ticket. Thank you for your continued patience"  
[X Link](https://x.com/TwilioHelp/status/2022462251689517145)  2026-02-14T00:05Z [----] followers, [--] engagements


"@Hash20805047 I see- we'd need the Twilio account owners to reach out to us i'm afraid as we'd need some private account data to look into the issue. If they can reach out ASAP we can get the issue solved for you however"  
[X Link](https://x.com/TwilioHelp/status/1161569830849396737)  2019-08-14T09:26Z [----] followers, [--] engagements


"📝 Wondering where you can find our API docs You can view: This is in-depth documentation for our APIs. REST API Messaging API Voice API TwiML And many more Feel free to @TwilioHelp or DM us if you need any assistance #TwilioAPI #TwilioSupport https://bit.ly/3qzyrBE https://bit.ly/3qzyrBE"  
[X Link](https://x.com/anyuser/status/1460269920495837186)  2021-11-15T15:34Z [----] followers, [--] engagements


"@RichBlanchard I've reviewed the ticket and it appears there are some confusions around the port-in. As these numbers are already assigned to Twilio this wouldn't be a typical port request. I've notified our team of your update and they will be following up in the ticket as soon as possible"  
[X Link](https://x.com/TwilioHelp/status/1661047101885644802)  2023-05-23T16:31Z [----] followers, [--] engagements


"@Ifewoleosho Ahoy there thank you for contacting Twilio Social Support how can we be of assistance"  
[X Link](https://x.com/TwilioHelp/status/1667921579420819456)  2023-06-11T15:47Z [----] followers, [--] engagements


"@quackquackin Hi there there was likely a delay due to the weekend we can attempt to bump this up once more if no response today"  
[X Link](https://x.com/TwilioHelp/status/1673298082958540800)  2023-06-28T15:40Z [----] followers, [--] engagements


"@itshpsrana Hey Hitendra. We apologize for just now seeing this comment. Can you please DM us with additional details so we can further investigate this request and report your concerns to the appropriate teams"  
[X Link](https://x.com/TwilioHelp/status/1674062276251230212)  2023-06-28T14:35Z [----] followers, [--] engagements


"@Hitusays Hey Hitesh. Thank you for reporting this concern. If you're associated with this team as well please do DM us additional details so we can help review this incident and get in touch with the teams associated"  
[X Link](https://x.com/TwilioHelp/status/1674062979422203907)  2023-06-28T14:31Z [----] followers, [--] engagements


"@michegoad We're sorry to hear that you're having issues with your service. Do you have a ticket ID already If so please DM us that ticket ID so we can further review the request and check on the status for you"  
[X Link](https://x.com/TwilioHelp/status/1682143625625366528)  2023-07-21T04:06Z [----] followers, [---] engagements


"@RichBlanchard Hi there thank you for reaching out to Twilio Social Support are you able to DM us the full ticket number and email associated with your account so that we can take a further look"  
[X Link](https://x.com/TwilioHelp/status/1686085259253743616)  2023-07-31T20:18Z [----] followers, [--] engagements


"@jtagen Hi Jeffrey our team has been waiting for a response back since May 31st on ticket [--------]. Can you confirm this is the ticket in question"  
[X Link](https://x.com/anyuser/status/1686365498580107264)  2023-08-01T13:17Z [--] followers, [--] engagements


"@BenNMcMahon Unfortunately if 2FA has already been set up with SMS you would need access to that in order to log-in or make changes. In this case you can click the "continue" button in the link I provided. Going this route will submit a request to have your account recovered"  
[X Link](https://x.com/TwilioHelp/status/1686447724218957828)  2023-08-01T19:06Z [----] followers, [--] engagements


"@JaimieVanSickle We do understand your frustrations. However before a refund can be reviewed we need to ensure account security so these incidents do not continue. This expectation has already been set and we are awaiting confirmation within the ticket that the account has been secured"  
[X Link](https://x.com/TwilioHelp/status/1686453291234770948)  2023-08-01T19:06Z [----] followers, [--] engagements


"@mihaibrehar Thanks for that update. When setting up the Authy App for the 1st time you shouldn't need access to your account. Setting up Authy you can verify with QR code SMS or phone call which uses a different routing system than directly logging in"  
[X Link](https://x.com/TwilioHelp/status/1687529943389941760)  2023-08-05T21:37Z [----] followers, [--] engagements


"@63green I had a chance to review the ticket you DM'd us. It does look like there is a misunderstanding that our internal teams did end up clearing up. I've also DM'd you with additional details regarding this concern. Please feel free to follow up there if you have additional questions"  
[X Link](https://x.com/TwilioHelp/status/1688932496052813824)  2023-08-08T15:17Z [----] followers, [--] engagements


"@Downupright Hi there thank you for contacting Twilio Social Support can you provide the ticket number via direct message so that we can take a further look at the issue"  
[X Link](https://x.com/TwilioHelp/status/1689254866885951489)  2023-08-09T12:38Z [----] followers, [--] engagements


"@ohitsstuart Hey there Stuart. We're sorry to hear about any delay in your opened request. Could you provide us the ticket ID associated so we can further review to see what could be going on"  
[X Link](https://x.com/TwilioHelp/status/1689407376061853696)  2023-08-09T22:44Z [----] followers, [--] engagements


"@ohitsstuart Thanks for that ticket ID Stuart. I do apologize for the delays in this request. I have reached out to our messaging team directly to see if we can have your request expedited. They should be following up with you in the ticket here shortly"  
[X Link](https://x.com/TwilioHelp/status/1689413783523819521)  2023-08-09T23:10Z [----] followers, [--] engagements


"@vikash_periwal We're sorry to hear that you're running into issues with your service. Do you happen to have an active ticket If so please DM us the ticket ID so we can check on the status and help get you in the right direction"  
[X Link](https://x.com/TwilioHelp/status/1690004354420314112)  2023-08-11T14:16Z [----] followers, [--] engagements


"@cmdkhalilov We're sorry to hear that you're having issues with our Support Team. Can you DM us the ticket ID associated with the request so we can take a look and help get you in the right direction"  
[X Link](https://x.com/TwilioHelp/status/1690009822823858177)  2023-08-11T14:38Z [----] followers, [--] engagements


"@peteoxenham Hey Pete. It looks like you already had a ticket related to the same request. The ticket associated with your screenshot was merged into the original request and a member of our team will be following up in that ticket instead"  
[X Link](https://x.com/TwilioHelp/status/1690013484208001024)  2023-08-11T14:53Z [----] followers, [--] engagements


"@peteoxenham I do understand your concerns. I can assure you that the original ticket is active and has not been actioned yet. Creating multiple tickets regarding the same request can cause delays so we don't recommend continuing creating new tickets for the same issue"  
[X Link](https://x.com/TwilioHelp/status/1690017094740369409)  2023-08-11T15:07Z [----] followers, [--] engagements


"@peteoxenham I can confirm ticket ID [--------] was not closed and is still active. I've also reached out to the member assigned to your ticket to see if an update can be provided. If you're unable to see the request in the HelpCenter you'll also receive the update via email"  
[X Link](https://x.com/TwilioHelp/status/1690028196475895808)  2023-08-11T15:51Z [----] followers, [--] engagements


"@rising_cyber Hi there thanks for reaching out to us we have internally pinged our team in an effort to bump this up for you"  
[X Link](https://x.com/TwilioHelp/status/1691077785647763457)  2023-08-14T13:22Z [----] followers, [--] engagements


"@Ryan_G_Lambert Thanks for reaching out. It looks like part of that error is related to an A2P 10DLC registration. Have you had a chance to submit a request for this registration More information as well as registration options for 10DLC can be found here"  
[X Link](https://x.com/TwilioHelp/status/1691210551647408128)  2023-08-14T22:09Z [----] followers, [--] engagements


"@Ryan_G_Lambert Thanks for that update. If you're already registered and still seeing this message I'd suggest opening a ticket directly within your account. This will route your request to the appropriate teams so we can properly investigate why this is happening"  
[X Link](https://x.com/TwilioHelp/status/1691214633204408321)  2023-08-14T22:26Z [----] followers, [--] engagements


"@atlantistools Ahoy Rob Thank you for bringing this to our attention. Please utilize our ticketing system via the Console for further troubleshooting. If you need assistance doing that you may send us a DM"  
[X Link](https://x.com/TwilioHelp/status/1691234827557654528)  2023-08-14T23:46Z [----] followers, [--] engagements


"@joshfrank0 Ahoy Josh Thank you for reaching out. Please send us a DM with your ticket number. We're happy to look into this further"  
[X Link](https://x.com/TwilioHelp/status/1691886535212163482)  2023-08-16T18:55Z [----] followers, [--] engagements


"@JosheOrdonez Hey Joshe. We do understand your concerns. To help better understand if your account needs action I'd recommend taking a look at this link here. For further confirmation you can also get a ticket generated directly within your account"  
[X Link](https://x.com/TwilioHelp/status/1692542214684004447)  2023-08-18T14:21Z [----] followers, [--] engagements


"@tycarter0 Hey Ty that's a great question. I'd recommend getting a ticket generated within your account for this question. Our internal teams will be able to take a look at the unregistered number in question and see if this can work for you"  
[X Link](https://x.com/TwilioHelp/status/1692560208013172816)  2023-08-18T15:32Z [----] followers, [--] engagements


"@orcakeiko We're sorry to hear about the issues you're running into. If you are having some issues with existing tickets can you DM us those ticket ID's so we can take a further look and help get some eyes on your request"  
[X Link](https://x.com/TwilioHelp/status/1692637722555330964)  2023-08-18T20:40Z [----] followers, [--] engagements


"@natebosscher Hi there thanks for reaching out to Twilio Social Support. We hope you are well. This appears that this is local environment based but if you believe the issue is deeper from our side please create a support ticket and we'd be happy to review further"  
[X Link](https://x.com/TwilioHelp/status/1693620006968279240)  2023-08-21T13:44Z [----] followers, [--] engagements


"@BrobstonWilliam Hey there. Thank you for bringing this to our attention. We've responded to your DM and let you know this case has been expedited. If you do have any additional questions please do feel free to follow up in our DM thread"  
[X Link](https://x.com/TwilioHelp/status/1693718780365435079)  2023-08-21T20:16Z [----] followers, [--] engagements


"@ShawnVar91 Hi there thank you for contacting Twilio Social Support for further correspondence please reach out via DM however we have attempted to bump this up to our teams"  
[X Link](https://x.com/TwilioHelp/status/1693968041107665273)  2023-08-22T12:47Z [----] followers, [--] engagements


"@Kumar94Shantanu Hi there thank you for contacting Twilio Social Support our consumer trust team has protocols in place that trigger this block we recommend creating a support ticket to see if our consumer trust team can review further from social we are not involved in the review. 🦉"  
[X Link](https://x.com/TwilioHelp/status/1693976725288358052)  2023-08-22T13:21Z [----] followers, [--] engagements


"@Kumar94Shantanu This link here will outline the exact steps to get a ticket created without an account"  
[X Link](https://x.com/TwilioHelp/status/1693987628922859928)  2023-08-22T14:04Z [----] followers, [--] engagements


"@CrankyWhiteMan We're sorry to hear about the issues you're running into with your account being shut down. Do you have an existing ticket ID by any chance If so can you DM us that information so we can take a further look"  
[X Link](https://x.com/TwilioHelp/status/1694001265284645066)  2023-08-22T14:59Z [----] followers, [--] engagements


"@LefebvreJackson Hey Jackson. We're sorry to hear that you're having troubles with the A2P process. Do you happen to have an existing ticket regarding this registration If so can you DM us that ticket ID. This way we can get in touch with our A2P team about this request"  
[X Link](https://x.com/TwilioHelp/status/1694094463184912846)  2023-08-22T21:09Z [----] followers, [---] engagements


"@wirednot We're sorry to hear that you're having issues with an opened ticket. If you can DM us the ticket ID associated with the request I'd be happy to take a further look and help get some eyes on your case"  
[X Link](https://x.com/TwilioHelp/status/1694360984234692983)  2023-08-23T14:48Z [----] followers, [--] engagements


"@NagGopalan We're sorry to hear you're running into issues with your A2P10DLC request. This is actually a multi-week process (more info can be found here - With that being said if you can DM us the ticket ID I'd be happy to notify our teams of your outreach"  
[X Link](https://x.com/TwilioHelp/status/1694428010101797181)  2023-08-23T19:14Z [----] followers, [--] engagements


"@LauraHenze24 Hi there thank you for contacting us. We see that you are experiencing issues with your campaigns. Can you DM us the email associated with your account Additionally do you have any support tickets open currently If so please DM us the ticket numbers"  
[X Link](https://x.com/TwilioHelp/status/1694701842964594929)  2023-08-24T13:23Z [----] followers, [--] engagements


"@shalgrim Hi Scott Thanks for contacting Twilio Social Support. We see that you are having issues with your internal ticket. Can you DM us the ticket number and email associated with the account so that we can check on the status of your ticket 🦉"  
[X Link](https://x.com/TwilioHelp/status/1694735774724333837)  2023-08-24T15:37Z [----] followers, [--] engagements


"@marcnourani We're sorry to hear that there are issues with your MFA working as intended. The ticket you've provided appears to be related to a 10DLC request though. To get a better understanding of your request can you DM us with additional info about the issue you're running into"  
[X Link](https://x.com/TwilioHelp/status/1694761410302013732)  2023-08-24T17:19Z [----] followers, [--] engagements


"@AddEvent_Inc Ahoy We'd certainly like to look into this for you. May you please send us a DM with your ticket_id"  
[X Link](https://x.com/TwilioHelp/status/1694841506224349459)  2023-08-24T22:37Z [----] followers, [---] engagements


"@AddEvent_Inc You're welcome"  
[X Link](https://x.com/TwilioHelp/status/1694842870593708201)  2023-08-24T22:43Z [----] followers, [--] engagements


"@outfear87 We're sorry to hear that there are issues with reaching out to our teams. Can you DM us the email address you used to reach out so we can check on the status for you"  
[X Link](https://x.com/TwilioHelp/status/1695083162349498572)  2023-08-25T14:38Z [----] followers, [--] engagements


"@latenightcoder Hey Joel. We're sorry to hear about the delay you're running into with the A2P registration. Can you DM us the ticket ID associated with this request so we can check on the status and have our team provide you with an update"  
[X Link](https://x.com/TwilioHelp/status/1695083387604636150)  2023-08-25T14:39Z [----] followers, [--] engagements


"@think_labs Unfortunately our A2P teams have received an exponential spike in requests. This process typically takes a few weeks though these delays have been extended due to the amount of traffic. I can confirm your case has been expedited and we'll be updating you as soon as possible"  
[X Link](https://x.com/TwilioHelp/status/1695089520947986652)  2023-08-25T15:03Z [----] followers, [--] engagements


"@pjaol We do apologize for this experience Patrick. Our Teams have experienced a large spike in requests for the 10DLC registrations. Thank you for your patience while these reviews take place. Feel free to DM us if you do have any questions"  
[X Link](https://x.com/TwilioHelp/status/1695092102206533719)  2023-08-25T15:13Z [----] followers, [--] engagements

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