# ![@Safaricom_Care Avatar](https://lunarcrush.com/gi/w:26/cr:twitter::320662182.png) @Safaricom_Care Safaricom Care

Safaricom Care posts on X about moses, we are, whatsapp, if you the most. They currently have [---------] followers and [----] posts still getting attention that total [-------] engagements in the last [--] hours.

### Engagements: [-------] [#](/creator/twitter::320662182/interactions)
![Engagements Line Chart](https://lunarcrush.com/gi/w:600/cr:twitter::320662182/c:line/m:interactions.svg)

- [--] Week [-------] +1,028%
- [--] Month [-------] -31%
- [--] Months [---------] +415%
- [--] Year [---------] -54%

### Mentions: [--] [#](/creator/twitter::320662182/posts_active)
![Mentions Line Chart](https://lunarcrush.com/gi/w:600/cr:twitter::320662182/c:line/m:posts_active.svg)

- [--] Months [---] +72%
- [--] Year [---] -32%

### Followers: [---------] [#](/creator/twitter::320662182/followers)
![Followers Line Chart](https://lunarcrush.com/gi/w:600/cr:twitter::320662182/c:line/m:followers.svg)

- [--] Week [---------] +0.13%
- [--] Month [---------] +0.48%
- [--] Months [---------] -0.39%
- [--] Year [---------] +1.60%

### CreatorRank: [------] [#](/creator/twitter::320662182/influencer_rank)
![CreatorRank Line Chart](https://lunarcrush.com/gi/w:600/cr:twitter::320662182/c:line/m:influencer_rank.svg)

### Social Influence

**Social category influence**
[technology brands](/list/technology-brands)  [finance](/list/finance)  [countries](/list/countries)  [social networks](/list/social-networks)  [currencies](/list/currencies)  [stocks](/list/stocks)  [travel destinations](/list/travel-destinations)  [musicians](/list/musicians)  [fashion brands](/list/fashion-brands)  [celebrities](/list/celebrities) 

**Social topic influence**
[moses](/topic/moses), [we are](/topic/we-are), [whatsapp](/topic/whatsapp) #2871, [if you](/topic/if-you), [resolve](/topic/resolve), [twitter](/topic/twitter), [kindly](/topic/kindly), [kenya](/topic/kenya), [has been](/topic/has-been), [mali](/topic/mali)

**Top accounts mentioned or mentioned by**
[@safaricomcare](/creator/undefined) [@vivianeagolla](/creator/undefined) [@karis](/creator/undefined) [@jeiimiguel](/creator/undefined) [@safaricomplc](/creator/undefined) [@bonitaastar](/creator/undefined) [@jakisaac](/creator/undefined) [@efim](/creator/undefined) [@moseyke](/creator/undefined) [@peterndegwa](/creator/undefined) [@huyusami](/creator/undefined) [@safaricomltd](/creator/undefined) [@saitatsimon](/creator/undefined) [@vmlvickie](/creator/undefined) [@bobcollymore](/creator/undefined) [@tnsmymotto](/creator/undefined) [@floralprints](/creator/undefined) [@jimjim1388793](/creator/undefined) [@davidobsc](/creator/undefined) [@shaltononlinetv](/creator/undefined)

**Top assets mentioned**
[BlackBerry Limited (BB)](/topic/blackberry) [Validity (VAL)](/topic/validity) [Alphabet Inc Class A (GOOGL)](/topic/$googl) [Mambo (MAMBO)](/topic/mambo) [Nokia Corporation (NOK)](/topic/$nok)
### Top Social Posts
Top posts by engagements in the last [--] hours

"@pitahh Hello pitahh please DM us your phone number full name and ID number so we can check and assist. OA"  
[X Link](https://x.com/Safaricom_Care/status/1709113774362243120)  2023-10-03T07:50Z 2.1M followers, [--] engagements


"That mini heart attack mtu hupata ukigundua umetuma doh kwa wrong number. Usishtuke nani #MamboNiSelfService. Tuma hiyo M-PESA confirmation message to [---] upate reversal chapchap"  
[X Link](https://x.com/Safaricom_Care/status/1953018713403273409)  2025-08-06T09:02Z 2.1M followers, 19.4K engagements


"@Blkkk_Knight Hello @Blkkk_Knight We are responding shortly. DB"  
[X Link](https://x.com/Safaricom_Care/status/1955923402214039928)  2025-08-14T09:24Z 2.1M followers, [--] engagements


"@Blkkk_Knight Hi @Blkkk_Knight On it.TN"  
[X Link](https://x.com/Safaricom_Care/status/1977949570375004176)  2025-10-14T04:08Z 2.1M followers, [--] engagements


"Happy New Week Fam How was your Weekend Dramatic like AFCON finals or did you take back your blessings like Malick Diouf took back the towel Finals za Njaruary ndio zinaanza. Kuteseka ni kwa muda 😅"  
[X Link](https://x.com/Safaricom_Care/status/2013138038533042462)  2026-01-19T06:34Z 2.1M followers, [----] engagements


"@son_of_kamanja Hi son_of_kamanja our apologies for the experience please DM the error your Mobile number full Name ID Number and year of Birth for assistance .LB http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2017767858831253903)  2026-02-01T01:12Z 2.1M followers, [--] engagements


"@Rare_formm Good morning. Thanks for sharing this with us. Our Support is working to have it fixed. Sorry for the inconvenience. JB"  
[X Link](https://x.com/Safaricom_Care/status/2017842362186092812)  2026-02-01T06:08Z 2.1M followers, [--] engagements


"@leftsharn Hi Sharn increase of the over draft limit is solely in the discretion of the bank. Continue using FULIZA and paying in time as well as M-PESA and Safaricom services more for a chance to increase your limit. You can always dial *334# to refresh your limit once every 30days. OO"  
[X Link](https://x.com/Safaricom_Care/status/2017858390580494673)  2026-02-01T07:11Z 2.1M followers, [----] engagements


"@ChelashaSnr Hi Arap kindly give a brief on the issue you are experiencing.EO"  
[X Link](https://x.com/Safaricom_Care/status/2017866034108154040)  2026-02-01T07:42Z 2.1M followers, [--] engagements


"@DavidOzek64452 Hi David. Sorry to hear that. Please DM us your phone number registered name and ID number we check on this. JB"  
[X Link](https://x.com/Safaricom_Care/status/2017873153159016468)  2026-02-01T08:10Z 2.1M followers, [--] engagements


"@raphaelindimuli Hi Raphael. Our sincere apologies for this. Kindly DM the purchase message and your mobile number for assistance. TL http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2017913302597173474)  2026-02-01T10:49Z 2.1M followers, [--] engagements


"@raphaelindimuli Hi Raphael sorry for this. We have responded please check your DM. Thank you. NJ"  
[X Link](https://x.com/Safaricom_Care/status/2017937297048547445)  2026-02-01T12:25Z 2.1M followers, [--] engagements


"@danieldan254 Hello Daniel you can buy the Data B-Live worry free data bundles under *544# *555# *444# *200#or mySafaricom App or Web. You can check more information on BW https://www.safaricom.co.ke/media-center-landing/frequently-asked-questions/b-live-data-bundle-promotion https://www.safaricom.co.ke/media-center-landing/frequently-asked-questions/b-live-data-bundle-promotion"  
[X Link](https://x.com/Safaricom_Care/status/2018187372391789037)  2026-02-02T04:59Z 2.1M followers, [--] engagements


"@DENNISKIBE61985 Hi Dennis. Installation is usually done within [--] hours of the payment. Sorry for the inconvenience. JB"  
[X Link](https://x.com/Safaricom_Care/status/2018237382458241499)  2026-02-02T08:17Z 2.1M followers, [--] engagements


"@moonjahroo Hallo @moonjahroo sorry for inconvenience. Some subscriptions are embedded on websites visited and downloaded apps which trigger them. Dial*456*9*5#OK follow prompts or use or open the messagetap on moreDetailsBlock and report spam.SG https://bit.ly/3r2jdVe https://bit.ly/3r2jdVe"  
[X Link](https://x.com/Safaricom_Care/status/2018262612568355112)  2026-02-02T09:57Z 2.1M followers, [--] engagements


"@kenshinski Hello @kenshinski apologies kindly DM the M-pesa transaction code your phone number full name ID number and year of birth we check and advise. KC http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018273285717348417)  2026-02-02T10:40Z 2.1M followers, [--] engagements


"@PaulWaraho Hi Paul on it. MC"  
[X Link](https://x.com/Safaricom_Care/status/2018289508370829627)  2026-02-02T11:44Z 2.1M followers, [--] engagements


"@simply_Roger Hi Roger sorry to hear this. Please DM your number full names and brief description of the issue so we can check and assist. OO http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018296181084811302)  2026-02-02T12:11Z 2.1M followers, [---] engagements


"@GaudensiaJ99185 Kindly delete from the wall and share correctly via DM together with the number to be swapped name ID and year of birth for assistance. Apologies. ES https://bit.ly/2lNteGi https://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018302351535194162)  2026-02-02T12:35Z 2.1M followers, [--] engagements


"@SirJoe_254 Hello Sir Joe visit any Safaricom Shop with your ID and business registration certificate. JR"  
[X Link](https://x.com/Safaricom_Care/status/2018346141016850523)  2026-02-02T15:29Z 2.1M followers, [----] engagements


"@Sailewu Hi Sailewu please brief us on the issue and your account number here we'll check on it and advise. NP"  
[X Link](https://x.com/Safaricom_Care/status/2018362589357474007)  2026-02-02T16:35Z 2.1M followers, [--] engagements


"@pitahnix We are on it Pitah. RO"  
[X Link](https://x.com/Safaricom_Care/status/2018386394901619021)  2026-02-02T18:09Z 2.1M followers, [--] engagements


"@caleb_abuya Hello Caleb. Interest rate is up to 6.3% per annum. RO"  
[X Link](https://x.com/Safaricom_Care/status/2018410204627456166)  2026-02-02T19:44Z 2.1M followers, [--] engagements


"@chaprank Apologies for the experience Chaprank Kindly DM the affected phone number registered name ID number and year of birth we check. ZC http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018433031443300862)  2026-02-02T21:15Z 2.1M followers, [--] engagements


"@RayMwabini Hello Ray sorry about this. Share your number name and ID we check JN"  
[X Link](https://x.com/Safaricom_Care/status/2018445347807285323)  2026-02-02T22:04Z 2.1M followers, [--] engagements


"@_DanielWahome Hi Daniel sorry for this have you registered any other number on M-PESA global pay Please note you can only register one number on the same ID. If you need to register another number you need to opt out from the number that's currently registered. NP"  
[X Link](https://x.com/Safaricom_Care/status/2018455482487197941)  2026-02-02T22:44Z 2.1M followers, [--] engagements


"@_DanielWahome Hi Daniel please DM the number your full name and ID number for assistance .LB http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018464076330893646)  2026-02-02T23:18Z 2.1M followers, [--] engagements


"@_DanielWahome Hi Daniel Sorry for this. Please try now. NJ"  
[X Link](https://x.com/Safaricom_Care/status/2018468466534109379)  2026-02-02T23:35Z 2.1M followers, [--] engagements


"@_DanielWahome Hey Daniel Check your DM. NJ"  
[X Link](https://x.com/Safaricom_Care/status/2018469453768388654)  2026-02-02T23:39Z 2.1M followers, [--] engagements


"@oumawalter942 Hi Walter. On it. KD"  
[X Link](https://x.com/Safaricom_Care/status/2018540952474861974)  2026-02-03T04:24Z 2.1M followers, [--] engagements


"@shiru_ngugi Hey shiru_ngugi apologies for the inconvenience caused. We are aware and working on the same we kindly request for your patience.HM"  
[X Link](https://x.com/Safaricom_Care/status/2018567585818624260)  2026-02-03T06:09Z 2.1M followers, [--] engagements


"@Georgin78934112 Jambo @Georgin78934112 apologies kindly DM the phone numberID number and name for us to check and assist.WH http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018675014216618127)  2026-02-03T13:16Z 2.1M followers, [--] engagements


"@Karens_going_W Jambo @Karens_going_W apologies kindly DM the till/store number name of the till nominated phone number full name ID number and year of birth for us to check and assist.WH http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018678883671744519)  2026-02-03T13:32Z 2.1M followers, [--] engagements


"@Venahvee Hello @Venahvee apologies for that kindly DM your phone number name and ID we check and guide.SJ http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018691012852342806)  2026-02-03T14:20Z 2.1M followers, [--] engagements


"@okakafelix Hello @okakafelix apologies for this. Kindly DM your phone number name and ID number for follow up. ZC http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018692446222246340)  2026-02-03T14:25Z 2.1M followers, [--] engagements


"@MercyAd62837698 Hello @MercyAd62837698 apologies. What error are you getting Please DM your year of birth name ID and phone number we assist.JJ http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018702124318654887)  2026-02-03T15:04Z 2.1M followers, [--] engagements


"@MotiOmutilu Hello @MotiOmutilu sorry about this. Kindly DM your phone number full name ID number and year of birth we check. Please avoid sharing contact details here as you are exposing your number to potential fraudsters. ZC http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018702973824553245)  2026-02-03T15:07Z 2.1M followers, [--] engagements


"@Pau_Jeay Hi Paul sorry for this. Kindly DM your number and name for us to check and advise. ES https://bit.ly/2lNteGi https://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018703759325454567)  2026-02-03T15:10Z 2.1M followers, [--] engagements


"@Pau_Jeay Paul please share the requested details via DM - kindly include your full names as well. CAUTION: Delete your number from time-line you are exposing yourself to fraudsters. Always share via DM KN http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018705657344528554)  2026-02-03T15:18Z 2.1M followers, [--] engagements


"@OliverWanderaO Oliver your line is okay on our end. However you do not have any active data bundle. You need to buy a bundle (dial *544# or *444#ok) for you to be able to connect without any issues. KN"  
[X Link](https://x.com/Safaricom_Care/status/2018709748338622551)  2026-02-03T15:34Z 2.1M followers, [--] engagements


"@alexzwasike Hi Alex our apologies for the experience DM a brief of the challenge you are facing and your Mobile Number for assistance .LB http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018733978056827338)  2026-02-03T17:11Z 2.1M followers, [--] engagements


"@9eb8598b81f4429 We can see that you have already been advised on call. Please be patient as we address the issue. Apologies. AL"  
[X Link](https://x.com/Safaricom_Care/status/2018891073662198262)  2026-02-04T03:35Z 2.1M followers, [--] engagements


"@EShole Hi @EShole Sorry for the inconvenience. Kindly DM your mobile number full name ID number and year of birth for assistance. TL"  
[X Link](https://x.com/Safaricom_Care/status/2018936151877284185)  2026-02-04T06:34Z 2.1M followers, [--] engagements


"@Waruinu_kamau Hello Perry sorry to hear that please DM your phone number full name ID number and year of birth we check and assist. BO http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018946219804930519)  2026-02-04T07:14Z 2.1M followers, [---] engagements


"@This_is_astar Hi Esther. Our sincere apologies. Kindly DM the account number for assistance. TL http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2018957348971184235)  2026-02-04T07:58Z 2.1M followers, [--] engagements


"@weibo2836 Hey weibo2836 sorry about that. If you are still experiencing challenges with home internet kindly share via DM your account number and issue for guidance.HM http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2019010105593811133)  2026-02-04T11:28Z 2.1M followers, [--] engagements


"@MurangaFinest Hello@MurangaFinest this cannot be removed since it is an enhancement to the hakikisha service which is being rolled out to all customers HW"  
[X Link](https://x.com/Safaricom_Care/status/2019034459681558800)  2026-02-04T13:05Z 2.1M followers, [---] engagements


"@Anko_257 Hi apologies for the inconvenience. Dial *100#ok My accountAirtime and data usageEnd of call notificationopt out. LW"  
[X Link](https://x.com/Safaricom_Care/status/2019285338967916662)  2026-02-05T05:41Z 2.1M followers, [--] engagements


"@moumwangi9495 Hi Mourine the mpesa globalpay card cannot be linked to paypal since its only for making payments to international merchants. Sorry for the inconvenience. ES"  
[X Link](https://x.com/Safaricom_Care/status/2019322653639684481)  2026-02-05T08:10Z 2.1M followers, [--] engagements


"@oumawalter942 Our sincere apologies for the delay Walter. We are doing the best to have the reversal processed. We humbly request for your patience. RO"  
[X Link](https://x.com/Safaricom_Care/status/2019325409356136828)  2026-02-05T08:21Z 2.1M followers, [--] engagements


"@KoxLevi Hello @KoxLevi apologies for the inconvenience caused.Kindly dial *456*9*5#OK to block.NC"  
[X Link](https://x.com/Safaricom_Care/status/2019337780883509438)  2026-02-05T09:10Z 2.1M followers, [----] engagements


"@jj_alali @SafaricomPLC Hello Alali please note that the official Safaricom website is The site shown in the image you shared is not associated with Safaricom PLC in any way. BO @PeterNdegwa_ https://www.safaricom.co.ke/ https://www.safaricom.co.ke/"  
[X Link](https://x.com/Safaricom_Care/status/2019344442625519633)  2026-02-05T09:36Z 2.1M followers, [--] engagements


"@raymumoh Hey Ray we are aware of this issue affecting the new prefixes when using M-PESA app so in the meantime use MySafaricom app *334# or STK as we sort it out. Apologies for the inconvenience. WL"  
[X Link](https://x.com/Safaricom_Care/status/2019348358305927577)  2026-02-05T09:52Z 2.1M followers, [--] engagements


"@langatDen Helloplease see GW https://www.safaricom.co.ke/investor-relations-landing/stocks/shares https://www.safaricom.co.ke/investor-relations-landing/stocks/shares"  
[X Link](https://x.com/Safaricom_Care/status/2019498505220276318)  2026-02-05T19:48Z 2.1M followers, [--] engagements


"@bulibajack Hello. Please check DM. AK"  
[X Link](https://x.com/Safaricom_Care/status/2019526064142229965)  2026-02-05T21:38Z 2.1M followers, [--] engagements


"@GachanjaMuigai Hi Gachanja @GachanjaMuigai we are sincerely sorry about this experience kindly reach out to us via DM we resolve. MK http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2019667588226183324)  2026-02-06T07:00Z 2.1M followers, [--] engagements


"@Mwanjole_KE Jambo @Mwanjole_KE you are welcome.For easy DIY solutions please join our WhatsApp community via .WH http://bit.ly/SafaricomCare http://bit.ly/SafaricomCare"  
[X Link](https://x.com/Safaricom_Care/status/2019674092194939355)  2026-02-06T07:26Z 2.1M followers, [--] engagements


"@NdegwaStephen It was a pleasure serving you. Kindly rate our service on For easy DIY solutions please join our WhatsApp community via http://bit.ly/SafaricomCare https://dubi.safaricom.co.ke/form/eng/consent/68f0acdc037b9d1319f0c758 http://bit.ly/SafaricomCare https://dubi.safaricom.co.ke/form/eng/consent/68f0acdc037b9d1319f0c758"  
[X Link](https://x.com/Safaricom_Care/status/2019700702377861189)  2026-02-06T09:12Z 2.1M followers, [--] engagements


"@ItsKiplaa Hi sorry Brian. Have you checked on M-PESA app financial services Ziidi trader What is the error message MC"  
[X Link](https://x.com/Safaricom_Care/status/2019730927765561452)  2026-02-06T11:12Z 2.1M followers, [--] engagements


"@Natelaa_ Hello @Natelaa_ apologies we don't have any delays. Kindly DM your phone number full names ID number year of birth and amount we check. AA http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2019739948597821521)  2026-02-06T11:48Z 2.1M followers, [--] engagements


"@ZianoAlex Hello Alex kindly check our response. BO"  
[X Link](https://x.com/Safaricom_Care/status/2019785750959530251)  2026-02-06T14:50Z 2.1M followers, [--] engagements


"@ThatKenyan45 Jambo @ThatKenyan45 apologies kindly we do have a slight hitch on M-pesa messages delays but we are working to resolve the issue as soon as possible. Please we are asking for your patience and sorry for the inconvenience caused .WH"  
[X Link](https://x.com/Safaricom_Care/status/2019819849262776389)  2026-02-06T17:05Z 2.1M followers, [--] engagements


"@MbuvoWaKitise Hello Mbovu were sorry for the inconvenience. Kindly allow us some time to check on the delay and resolve the issue. We sincerely apologize for the inconvenience caused. BO"  
[X Link](https://x.com/Safaricom_Care/status/2019821759822791167)  2026-02-06T17:13Z 2.1M followers, [---] engagements


"@simobazu29 Hello sorry we are experiencing a challenge with M-PESA notification messageshowever DM your numbernameID numberyear of birth and amount sent we check. OG"  
[X Link](https://x.com/Safaricom_Care/status/2019835390136303947)  2026-02-06T18:07Z 2.1M followers, [--] engagements


"@slidesandstains Jambo Dr.T DM us the affected number for follow up. Also note data bundles are billed per usage as opposed to duration depending on your device upload speeds and the content accessed. See for details on how to https://www.safaricom.co.ke/personal/index.php/data/getting-started-data http://bit.ly/2lNteGi https://www.safaricom.co.ke/personal/index.php/data/getting-started-data http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2019853371922846189)  2026-02-06T19:19Z 2.1M followers, [--] engagements


"@alex_hesbon Hello our sincere apologies for the inconvenience. We are aware of the challenge with receiving M-PESA notification messages and we are working to resolve the issue soonest. OG"  
[X Link](https://x.com/Safaricom_Care/status/2019859441030476062)  2026-02-06T19:43Z 2.1M followers, [--] engagements


"@brianlenny_ Hi Brian apologies. We have a technical hitch affecting the service but our team is working to resolve. Sorry for the inconvenience caused.CS"  
[X Link](https://x.com/Safaricom_Care/status/2019860003323032013)  2026-02-06T19:45Z 2.1M followers, [---] engagements


"@DanielGai86 Hi Daniel our apologies DM your Mobile Number Full Name and ID Number for assistance .LB http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2019900824223121719)  2026-02-06T22:27Z 2.1M followers, [--] engagements


"@ka40982 Hi Beatrice on it. MC"  
[X Link](https://x.com/Safaricom_Care/status/2020007809669070890)  2026-02-07T05:32Z 2.1M followers, [--] engagements


"@Gathinho__ Thank you for the clarification. Any pending Okoa jahazi debt in the recipient's account must be cleared in the process of bundle purchase. The buyer is notified on this. AO"  
[X Link](https://x.com/Safaricom_Care/status/2020036481545355748)  2026-02-07T07:26Z 2.1M followers, [--] engagements


"@Intel_bo Hey Intel_bo for verification purposes. We have however captured your feedback for consideration.HM"  
[X Link](https://x.com/Safaricom_Care/status/2020047031847236048)  2026-02-07T08:08Z 2.1M followers, [--] engagements


"@MelaninZikky Hello @MelaninZikky Our apologies we had a service outage on M-PESA messages it has since been resolved restart you device and test statement request via on mobile data or dial *334#OKMy AccountM-PESA Statement follow prompts to get via email. DA https://bit.ly/3u9ebYN https://bit.ly/3u9ebYN"  
[X Link](https://x.com/Safaricom_Care/status/2020062962342359323)  2026-02-07T09:11Z 2.1M followers, [--] engagements


"@Albert158269650 Hey Albert sorry about that. Which country are you roaming in Kindly DM number full name and ID we check and advise. WL http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2020064119370461270)  2026-02-07T09:16Z 2.1M followers, [--] engagements


"@StacyChamy Hi Stacywe're so sorry for the experience;please DM us your Account Number we make a follow up of the issue.NN"  
[X Link](https://x.com/Safaricom_Care/status/2020072694549520631)  2026-02-07T09:50Z 2.1M followers, [--] engagements


"@helloruthanne Our sincere apologies for the delay. You will get feedback as soon as the issue is resolved. RO"  
[X Link](https://x.com/Safaricom_Care/status/2020113654604014077)  2026-02-07T12:33Z 2.1M followers, [---] engagements


"@wils17752 Hello Wils our sincere apologies for the experience. We have shared this with our technical team for resolution. AO"  
[X Link](https://x.com/Safaricom_Care/status/2020159663635935717)  2026-02-07T15:36Z 2.1M followers, [--] engagements


"@mummies_tomb Sorry Mummies_tomb we are following up on your Safaricom-Telkom Interoperability reversal request and we will get back to you with feedback as soon as possible. We request for your patience. Thank you . NP"  
[X Link](https://x.com/Safaricom_Care/status/2020203974599623158)  2026-02-07T18:32Z 2.1M followers, [--] engagements


"@moonanana Hi Moonanana sorry about that. DM a reachable contact number your number full name national id number and year of birth for assistance. Also confirm if we can call at this hour for assistance.CS http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2020293804167778431)  2026-02-08T00:29Z 2.1M followers, [--] engagements


"@donnhuncho_ Sorry about that. We do not have any reported issue on the platform. Please DM affected number full name ID and Year of birth for further checks.BW http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2020363937737289764)  2026-02-08T05:07Z 2.1M followers, [--] engagements


"@drvitalisogola Hello Dr. Vitalis our sincere apologies for the experience. We have shared this feedback with our team to help in the improvement of the delivery of our services. Have a lovely day. AO"  
[X Link](https://x.com/Safaricom_Care/status/2020393577537225068)  2026-02-08T07:05Z 2.1M followers, [--] engagements


"@Paul_Koskei Hi Paul please note there are Lipa na M-PESA tills that are chargeable i.e for petrol stations. You can always confirm the transaction cost here MS https://bit.ly/3u6YaTm https://bit.ly/3u6YaTm"  
[X Link](https://x.com/Safaricom_Care/status/2020395207745847575)  2026-02-08T07:12Z 2.1M followers, [--] engagements


"@jumajimtrix Hello Jay we are on it. BO"  
[X Link](https://x.com/Safaricom_Care/status/2020420002285789257)  2026-02-08T08:50Z 2.1M followers, [--] engagements


"@anyango_ray Hello @anyango_ray we are currently experiencing an issue with Mshwari services but our team is working to fix this. We sincerely apologize for the inconvenience caused. CR"  
[X Link](https://x.com/Safaricom_Care/status/2020449906863845457)  2026-02-08T10:49Z 2.1M followers, [---] engagements


"@_Lessley Hello Lessley we're aware of the issue and we are working to resolve it soonest possible. Apologies for the inconvenience. GM"  
[X Link](https://x.com/Safaricom_Care/status/2020453093813457080)  2026-02-08T11:02Z 2.1M followers, [---] engagements


"@KFkare Hello @KFkare log in to the M-PESA App select the "Global Payments" tab and choose the PayPal mini-app to connect their accounts. Ensure the PayPal email matches the M-PESA registered details then click "Agree and Link" to complete the process. LL"  
[X Link](https://x.com/Safaricom_Care/status/2020455849160827354)  2026-02-08T11:13Z 2.1M followers, [--] engagements


"@Alex_Murimi Hello Alex apologies for the experience. M-Shwari is experiencing system challenges for now and we are working to resolve with the utmost priority. Our apologies. ND"  
[X Link](https://x.com/Safaricom_Care/status/2020467704365224077)  2026-02-08T12:00Z 2.1M followers, [----] engagements


"@Bab__Jay Hello @Bab__M-Shwari services are currently unavailable due to an outage. Our partner is working closely with us to resolve the issue and restore services as soon as possible. We sincerely apologize for any inconvenience caused and appreciate your patience. LL"  
[X Link](https://x.com/Safaricom_Care/status/2020468934558855191)  2026-02-08T12:05Z 2.1M followers, [--] engagements


"@SnexThadeus Please share with us via DM your number id number full name and year of birth we check. AK"  
[X Link](https://x.com/Safaricom_Care/status/2020586230262432080)  2026-02-08T19:51Z 2.1M followers, [--] engagements


"@mesh_flawless Hi @mesh_flawless we are sorry for this. DM your mobile number full names ID number and year of birth as well. Apologies for the inconvinience.MM"  
[X Link](https://x.com/Safaricom_Care/status/2020596370160205852)  2026-02-08T20:31Z 2.1M followers, [--] engagements


"@21zaahra Hello Zar thank you for reaching out we are sorry for the inconvenience. Please DM your number registered names ID number year of birth and Data purchase message we check then advise. LN http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2020603831231435200)  2026-02-08T21:01Z 2.1M followers, [--] engagements


"@tonywa001 Hello our sincere apologies. Kindly update the app then test and confirm. OG"  
[X Link](https://x.com/Safaricom_Care/status/2020607959420547195)  2026-02-08T21:17Z 2.1M followers, [---] engagements


"@daginya Hello David apologies for the experience. Kindly DM your number and full names we check and advise. You can also check usage via ND https://bit.ly/3u9jVlx http://bit.ly/2lNteGi https://bit.ly/3u9jVlx http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2020739152560427175)  2026-02-09T05:58Z 2.1M followers, [--] engagements


"@oumawalter942 We are working on it Walter. JK"  
[X Link](https://x.com/Safaricom_Care/status/2020805108187959661)  2026-02-09T10:20Z 2.1M followers, [--] engagements


"@ckisuke @ckisuke The issue is under resolution. Apologies for the experience. MG"  
[X Link](https://x.com/Safaricom_Care/status/2021176974631141636)  2026-02-10T10:58Z 2.1M followers, [--] engagements


"Competition leo ilikuwa moto 🔥🥵 but we have our winners. Please DM your number ukijiona miongoni mwa washindi. It's been an awesome week of #ShootYourShot #SafaricomPopoteUlipo Tupatane round [--] 🫡. @Kazungu_Ngei @KeruboSk @GracieyNjagi @ChuckGru @celinemumbi_ @wanjakay2 @mimimkenya_7 @lapreety_gc @Yodah254 @JUST00H @neshaned @kontentel @LAURRACHENGASIA @gracekeshy1 @joebahola @p_quincy25 @_symon05 @AsumuMiss @carolm2580 @makolomeshac @PhilipShole_ @TYCOON475596"  
[X Link](https://x.com/Safaricom_Care/status/2022324892029641005)  2026-02-13T15:00Z 2.1M followers, [----] engagements


"Have faith in yourself to conquer the unconquerable. Good morning"  
[X Link](https://x.com/anyuser/status/1702546243606523991)  2023-09-15T04:53Z 2.1M followers, 336K engagements


"@herine_lando Please note due to data privacy laws that information cannot be viewed on the statement kindly advise your sister to report to the police for further assistance .UA"  
[X Link](https://x.com/Safaricom_Care/status/1831376360570310965)  2024-09-04T16:58Z 2.1M followers, 855.6K engagements


"@mwongella_ Hey mwongella_ we appreciate your sentiments. We do have the 4G and 5G routers which are portable and you can move with them. View via: for more information.HM https://internet.safaricom.co.ke/4g-wifi-router#4g https://internet.safaricom.co.ke/4g-wifi-router#4g"  
[X Link](https://x.com/Safaricom_Care/status/1989761871784673600)  2025-11-15T18:26Z 2.1M followers, [---] engagements


"To unsubscribe from subscriptions dial *100# (Prepaid) or *200# (Postpaid) to manage services or use the MySafaricom App's "My Subscriptions" section to stop unwanted messages and auto-renewals offering you control over premium services and promotional alerts. #ChukuaControl"  
[X Link](https://x.com/Safaricom_Care/status/2011337826756149302)  2026-01-14T07:21Z 2.1M followers, 10.7K engagements


"Nisaidie na simu yako kidogo inaweza kuku-cost. Usigongwe Never hand over your phone to strangers.🚫📱 Report fraud via SMS [---] or click on and follow prompts. Good day. https://myaccount.safaricom.co.ke/account/fraud https://myaccount.safaricom.co.ke/account/fraud"  
[X Link](https://x.com/Safaricom_Care/status/2016380097297572168)  2026-01-28T05:17Z 2.1M followers, [----] engagements


"Big plans loading . Make sure your internet is too. More speeds. More moments. More possibilities. #Safaricom5G For easy DIY solutions please join our WhatsApp community via http://bit.ly/SafaricomCare http://bit.ly/SafaricomCare"  
[X Link](https://x.com/Safaricom_Care/status/2017183060882583765)  2026-01-30T10:28Z 2.1M followers, [----] engagements


"Happy new month of love ❤ Ni Ile mwezi ya ku-move cautiously hii gender inaweza kukufanyia Ile kitu 🤭 Kuwa mjanja na pesa zako With M-PESA Ratiba schedule rent school fees na utility bills zako zilipwe on time kupitia M-PESA App ama *334#. Love responsibly. Pay wisely 😉💚"  
[X Link](https://x.com/Safaricom_Care/status/2018195240981799124)  2026-02-02T05:30Z 2.1M followers, 13.4K engagements


"@Francescas_pa Hi @Francescas_pa this is not our service. MX"  
[X Link](https://x.com/Safaricom_Care/status/2020184113135706171)  2026-02-07T17:13Z 2.1M followers, [--] engagements


"@collinsmwa6692 Hi Collins. Ziidi Trader is currently running. Market hours are from 9:30a.m to 3:00pm Monday to Friday. Login to the M-PESA App Financial servicesZiiDi Trader Follow prompts and accept the T&C Enter your M-PESA pin to start trading. KD"  
[X Link](https://x.com/Safaricom_Care/status/2020461515162231114)  2026-02-08T11:35Z 2.1M followers, [----] engagements


"@DantizerCFC Hello the app is zero ratedhowever you need an active data session to use it. OG"  
[X Link](https://x.com/Safaricom_Care/status/2020597764971712671)  2026-02-08T20:37Z 2.1M followers, 11.3K engagements


"@raphael_mulandi Hello Raphael apologies for the experience. Kindly allow us to follow up on this and get back to you as soon as possible. You can also reach us on [---] for prompt assistance. Manage your account at MySafaricomApp ND https://bit.ly/3J2awTT https://bit.ly/3J2awTT"  
[X Link](https://x.com/Safaricom_Care/status/2020737361437466633)  2026-02-09T05:51Z 2.1M followers, [--] engagements


"@kenyatrek Hello Trekkers kindly find current approved M-PESA charges via BO https://www.safaricom.co.ke/main-mpesa/m-pesa-for-you/tariffs-limits/consumer-tariffs-limits https://www.safaricom.co.ke/main-mpesa/m-pesa-for-you/tariffs-limits/consumer-tariffs-limits"  
[X Link](https://x.com/Safaricom_Care/status/2020755565463437625)  2026-02-09T07:04Z 2.1M followers, [--] engagements


"@David_Mmomanyi Hi. Our apologies for the experience. Some online pay points prompt customers to input their mobile number and if someone inputs the wrong number the prompt can can be sent to your line by mistake. As long as you do not enter your PIN no transaction will be completed. WP"  
[X Link](https://x.com/Safaricom_Care/status/2020770058876719394)  2026-02-09T08:01Z 2.1M followers, [---] engagements


"@oumawalter942 Hi Walter. We will check and get back to you. NW"  
[X Link](https://x.com/Safaricom_Care/status/2020805213150421066)  2026-02-09T10:21Z 2.1M followers, [--] engagements


"@njugi_steve Hey Steve sorry about that. Kindly use: to check and unsubscribe. You can report via: for more information.HM https://myaccount.safaricom.co.ke/account/number-reporting https://bit.ly/3r2jdVe https://myaccount.safaricom.co.ke/account/number-reporting https://bit.ly/3r2jdVe"  
[X Link](https://x.com/Safaricom_Care/status/2020830843275481529)  2026-02-09T12:03Z 2.1M followers, [--] engagements


"@Only1Ranto Hello Ranto sorry about that. Kindly use mobile data for connection and if issue persists kindly DM your number name year of birth and ID number we check. JC http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021127663335649630)  2026-02-10T07:42Z 2.1M followers, [--] engagements


"@daizey_dee Hello Dee our apologies we do not have any reported issue kindly contact for further assistance. ST https://www.paypal.com/ke/smarthelp/contact-us https://www.paypal.com/ke/smarthelp/contact-us"  
[X Link](https://x.com/Safaricom_Care/status/2021148104511180999)  2026-02-10T09:03Z 2.1M followers, [--] engagements


"@JosephWabusia Restocking is going on countrywide for the e-Sims since yesterday. You can check at the shop before end of week. RB"  
[X Link](https://x.com/Safaricom_Care/status/2021149992933564801)  2026-02-10T09:11Z 2.1M followers, [--] engagements


"@KenC254 Hello @KenC254 apologies for the inconvenience. Kindly share via DM the affected number full name ID number and year of birth we check. TB http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021152598267396408)  2026-02-10T09:21Z 2.1M followers, [--] engagements


"@Mwas001_ Hello Mwas. Apologies for the experience. We are aware of the issue and working to resolve it soon. RO"  
[X Link](https://x.com/Safaricom_Care/status/2021162271494295733)  2026-02-10T10:00Z 2.1M followers, [--] engagements


"@MbariziSharon Our sincere apologies for the inconvenience we are currently experiencing a system challenge with Ziidi withdrawals. Our technical team is working to address this issue as soon as possible. RB"  
[X Link](https://x.com/Safaricom_Care/status/2021162746134270080)  2026-02-10T10:02Z 2.1M followers, [--] engagements


"@Muz2024 Hi @Muz2024 We are working to fix the issue as soon as possible. We apologize for the inconvenience caused. WS"  
[X Link](https://x.com/Safaricom_Care/status/2021162867848884515)  2026-02-10T10:02Z 2.1M followers, [---] engagements


"@SheillahCindy Hi Cindy. We are aware of this issue and it is under investigations. Please use the USSD *334# or M-PESA/ Safaricom App to transact as we resolve this. We regret the inconvenience caused. WP"  
[X Link](https://x.com/Safaricom_Care/status/2021163087173206469)  2026-02-10T10:03Z 2.1M followers, [---] engagements


"@FaithJepkurui Hello Faith we're aware of the issue and we are working to resolve it soonest possible. Apologies for the inconvenience. GM"  
[X Link](https://x.com/Safaricom_Care/status/2021169458870448270)  2026-02-10T10:28Z 2.1M followers, [--] engagements


"@alias_maxx Hello. Ndio iko na shida tunaendelea kurekebisha. Pole kwa hiyo. AK"  
[X Link](https://x.com/Safaricom_Care/status/2021171550133616835)  2026-02-10T10:37Z 2.1M followers, [----] engagements


"@mg_george47842 Hello @mg_george47842 We are aware of the issue and are working to resolve it promptly . Our sincere apologies for inconveniences caused. TL"  
[X Link](https://x.com/Safaricom_Care/status/2021180267294052457)  2026-02-10T11:11Z 2.1M followers, [--] engagements


"@Math798892 we are sorry for this. Kindly DM your mobile number full names ID number and year of birth we check. Apologies for the inconvinience.MM"  
[X Link](https://x.com/Safaricom_Care/status/2021217692137521622)  2026-02-10T13:40Z 2.1M followers, [--] engagements


"@MpesaYahKangemi Jambo @MpesaYahKangemi Ziidi MMF ni huduma inayokuwezesha kuwekeza kwenye Mfuko wa Soko la Fedha (Money Market Fund) kuanzia kiwango cha chini cha KSh [---] na kupata riba ya kila siku. Bonyeza *334#Financial services kujiunga. Angalia kwenye TL https://www.safaricom.co.ke/main-mpesa/m-pesa-services/wealth/ziidi https://www.safaricom.co.ke/main-mpesa/m-pesa-services/wealth/ziidi"  
[X Link](https://x.com/Safaricom_Care/status/2021234744273309906)  2026-02-10T14:48Z 2.1M followers, [---] engagements


"Wapendwa watazamaji 😊 we have our winners for today. Kindly DM your phone number if you're among them. Wale wa story za jaba we appreciate you 🤭 . If you weren't lucky today kesho pia ni siku. Let's meet again for #LoveInTheTimeline #SafaricomAt25 @JohnKituyi2023 @iamvince1_ @dennisdontre @Cy_pherwrong @mchepkemboi_ @josphat_musa @iamdeknow @whizaburia11 @ThatKimaisa @SebastianKimeli @nawaqanitawase @doc_kol_junior @LocalStepper254 @Forenzo01 @mzeemzima100 @itselviskibet @DigitalNomadKE @wanja_bilh89653 @Mukamiii9 @karumandekei @_Chicogran @dangerian"  
[X Link](https://x.com/Safaricom_Care/status/2021237733424083192)  2026-02-10T15:00Z 2.1M followers, [----] engagements


"@danweelz_ Hi danweelz_ apologies the offers are dynamic and will change from time to time. MS"  
[X Link](https://x.com/Safaricom_Care/status/2021253277631803705)  2026-02-10T16:01Z 2.1M followers, [--] engagements


"@Jaymenas20 Good evening Jaymenas20 we are experiencing M-PESA global virtual card payment challenges but resolution is underway. Apologies for the inconveniences caused. KP"  
[X Link](https://x.com/Safaricom_Care/status/2021257268981801117)  2026-02-10T16:17Z 2.1M followers, [---] engagements


"@PoetSpitter Hello. Sorry to hear that. Please share the M-PESA message via DM we assist. AK"  
[X Link](https://x.com/Safaricom_Care/status/2021271549546815531)  2026-02-10T17:14Z 2.1M followers, [----] engagements


"@roymwaniki Hi Roy apologies. We have a technical hitch affecting the service but our team is working to resolve. Sorry for the inconvenience caused.CS"  
[X Link](https://x.com/Safaricom_Care/status/2021285873245938153)  2026-02-10T18:11Z 2.1M followers, [--] engagements


"@theonlyngugi we are on it. Apologies for the delay.MM"  
[X Link](https://x.com/Safaricom_Care/status/2021287491710411190)  2026-02-10T18:17Z 2.1M followers, [--] engagements


"@RogerWafula Hi Roger apologies for the delayed response. DM your number full name national id number and year of birth for assistance.CS http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021360793845907552)  2026-02-10T23:09Z 2.1M followers, [--] engagements


"@raphael_ndegwa Our apologies . Kindly inbox your phone number full name Id number and Year of Birth for us to check. RB http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021475125460165011)  2026-02-11T06:43Z 2.1M followers, [--] engagements


"@OneTrueLordAlex Hello Alex apologies for this. Share your names number ID year of birth and the screen-shot of the error via DM for a follow up. CJ http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021477898046128551)  2026-02-11T06:54Z 2.1M followers, [--] engagements


"@RogerWafula You are welcome Roger. JC"  
[X Link](https://x.com/Safaricom_Care/status/2021484456654074031)  2026-02-11T07:20Z 2.1M followers, [--] engagements


"@rogermwaniki Hello Roger. You should only enter it once. Please share your phone number full name ID number and year of birth via DM so that we can update the menu. RO http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021493852557693092)  2026-02-11T07:57Z 2.1M followers, [---] engagements


"@ItsMeGitau Hello Gitau sorry for the experience. Kindly ensure that your M-Pesa app. is updated and restart the phone in use and test. AO"  
[X Link](https://x.com/Safaricom_Care/status/2021500442824315267)  2026-02-11T08:23Z 2.1M followers, [---] engagements


"@aggrey2015 Hello Aggrey. You get a refund at close of market that is after 3pm. RO"  
[X Link](https://x.com/Safaricom_Care/status/2021505989095133597)  2026-02-11T08:46Z 2.1M followers, [---] engagements


"@jimmyabachi Hi Jay @jimmyabachiwe are sincerely sorry about this experience kindly reach out to us via DM we resolve. MK http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021511458119401867)  2026-02-11T09:07Z 2.1M followers, [--] engagements


"@lemmynjaria Hi @lemmynjaria apologies for that experience. The account [--------] status on our end looks okay. Kindly restart the router and then test for connection. If the challenge persists kindly notify us or call [---] (toll free) for immediate assistance. NG"  
[X Link](https://x.com/Safaricom_Care/status/2021538994530422901)  2026-02-11T10:57Z 2.1M followers, [--] engagements


"Time for that WKama ulicheki mwakenya hii ni yako 😉 What are the Daima bundle plans available and for how long do they last Let your fingers do the walking 🤳🏾. Every 15th post will win KSH1000 worth of airtime. Remember to use #ShootYourShot #SafaricomPopoteUlipo"  
[X Link](https://x.com/Safaricom_Care/status/2021539717913944209)  2026-02-11T11:00Z 2.1M followers, 13.2K engagements


"RT @Xaviken11: @Safaricom_Care .#ShootYourShot #SafaricomPopoteUlipo Mm *456# OKAY products and services Daima Bundles.SJ https://twitter.com/Xaviken11/status/2021543245030031675/photo/1 https://twitter.com/Xaviken11/status/2021543245030031675/photo/1"  
[X Link](https://x.com/Safaricom_Care/status/2021552983830409514)  2026-02-11T11:52Z 2.1M followers, [----] engagements


"@TNSMyMotto To access kindly dial *456# okay select products and services Daima Bundles and select the preffered plan. Thank you.SJ"  
[X Link](https://x.com/Safaricom_Care/status/2021561512456863882)  2026-02-11T12:26Z 2.1M followers, [--] engagements


"@Owondodan Good evening Daniel thank you for reaching out we are sorry for the inconvenience. The issue was resolved and reconciliation is underway we'll send a notification once done. LN"  
[X Link](https://x.com/Safaricom_Care/status/2021604434556428594)  2026-02-11T15:17Z 2.1M followers, [--] engagements


"@darkerberry__ Hello Olivia sorry about that. Kindly transact via *334# then follow prompts or transact via Safaricom/M-PESA app. JC"  
[X Link](https://x.com/Safaricom_Care/status/2021605490782884107)  2026-02-11T15:21Z 2.1M followers, [--] engagements


"@TweezieXris Hello @TweezieXris sorry for that.Kindly DM - your phone number full names ID Number and year of birth we update your M-PESA menu. Thank you. KN http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021666086790332508)  2026-02-11T19:22Z 2.1M followers, [--] engagements


"@baru_allan Hello Allan sorry for the experience. Kindly share more details via DM the mobile number full name ID number and Year of Birth we check. MW http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021771315330302071)  2026-02-12T02:20Z 2.1M followers, [---] engagements


"@hon_ngumi Hi @hon_ngumi please dial *334# select My Account select M-PESA PIN manager then M-PESA Forgot PIN to reset your M-PESA PIN. In case of any challenges DM us here your phone number full name ID number and year of birth for assistance. KB http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021804566589669866)  2026-02-12T04:32Z 2.1M followers, [--] engagements


"@AgnesKomu2 Hello Agnes apologies for the delays. The issue is being followed up via ticket no.1-74J0WBFZ and advised and we request your patience for you to get feedback as advised. CJ"  
[X Link](https://x.com/Safaricom_Care/status/2021815530655547671)  2026-02-12T05:16Z 2.1M followers, [--] engagements


"@hon_ngumi we have responded on DM. Please check. WG"  
[X Link](https://x.com/Safaricom_Care/status/2021820128896090479)  2026-02-12T05:34Z 2.1M followers, [--] engagements


"@Ms_Caroline_Ke Hello Wanjiru kindly search for app or game on Google Play store that you purchased click on the refund icon then the app/game will be uninstalled and you will receive a refund confirmation message from M-PESA. Incase of any issues kindly DM us the M-Pesa transaction "  
[X Link](https://x.com/Safaricom_Care/status/2021833765333373011)  2026-02-12T06:28Z 2.1M followers, [--] engagements


"@StreamsMo Hi sorry Moses please delete your information from time line always send on DM . The transaction was complete on our end. Please follow up with Betika via [----------] (charged) or email mutua.mutava@betika.com . MC http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021865011832852699)  2026-02-12T08:32Z 2.1M followers, [--] engagements


"@sinausername Hi @sinausername we are sincerely sorry about this experience kindly reach out to us via DM we resolve. MK http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2022243448896508227)  2026-02-13T09:36Z 2.1M followers, [--] engagements


"@cutout_6 Hi @cutout_6 Thank you for honesty and wanting to return it to owner. For security and privacy reasonswere not able to access or share customer details. Kindly take it to the nearest police station or Safaricom Shop so it can be safely handed over and the owner traced.SG"  
[X Link](https://x.com/Safaricom_Care/status/2022313408826109996)  2026-02-13T14:14Z 2.1M followers, [--] engagements


"@amKiDo254 Kindly check here UA https://internet.safaricom.co.ke/5g-wireless https://internet.safaricom.co.ke/5g-wireless"  
[X Link](https://x.com/Safaricom_Care/status/2022767407673008628)  2026-02-14T20:18Z 2.1M followers, [--] engagements


"@Abdifitahjump Good evening Abdifitahjump we are truly sorry for the inconvenience. We would like to check on this. Kindly DM us the full number your name and ID number number for assistance. UA http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2019439823883276743)  2026-02-05T15:55Z 2.1M followers, [--] engagements


"@mbolawrence @SafaricomPLC Hello @mbolawrence apologies for that. Please uninstall the app and reinstall and retry. JJ"  
[X Link](https://x.com/Safaricom_Care/status/2020021105465938252)  2026-02-07T06:25Z 2.1M followers, [--] engagements


"Gather around Fam Hii ndio wiki ya kujua What are we Tunatupa maji kwa mafuta and awarding you KSH1000 airtime and we just want to know. are you planning a date or planning to log off Using #LoveInTheTimeline #SafaricomAt25 share with your lovers and friends like retweet and let us meet at 2pm. Uko on https://twitter.com/i/web/status/2021116928417292705 https://twitter.com/i/web/status/2021116928417292705"  
[X Link](https://x.com/Safaricom_Care/status/2021116928417292705)  2026-02-10T07:00Z 2.1M followers, 10.9K engagements


"Valentines is the only time people remember they hate surprises except flowers and money (na wameban money bouquet 😭). Using #LoveInTheTimeline #SafaricomAt25 let us know the craziest thing you ever did for love or for a crush. Every 15th post will win KSH1000 worth of airtime. [--] vouchers up for grabs"  
[X Link](https://x.com/Safaricom_Care/status/2021177333273723115)  2026-02-10T11:00Z 2.1M followers, 25.7K engagements


"@Cleanearth123 Our sincere apologies for the inconvenience Chantelle we had an issue affecting Mpesa Global Pay and resolution is still ongoing. Kindly bear with us. KL"  
[X Link](https://x.com/Safaricom_Care/status/2021450599963693340)  2026-02-11T05:05Z 2.1M followers, [--] engagements


"Tuko ile season ya wababa kuenda Mens conference 😅. But before you board that plane hakikisha umectivate Daima bundles to keep your line active. Kaa rada. Share Like Retweet and remember to use #ShootYourShot #SafaricomPopoteUlipo for a win https://url-shortener.me/C3JQ https://url-shortener.me/C3JQ"  
[X Link](https://x.com/Safaricom_Care/status/2021485170814276028)  2026-02-11T07:23Z 2.1M followers, [----] engagements


"@shilla_m Hello. Sorry for that. Kindly share the M-pesa transaction number via DM for us to check and advise. EV http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021512584621437032)  2026-02-11T09:12Z 2.1M followers, [--] engagements


"@Ms_Caroline_Ke .code in question your mobile number and registered name for us to advise. AO"  
[X Link](https://x.com/Safaricom_Care/status/2021833791300313388)  2026-02-12T06:28Z 2.1M followers, [--] engagements


"@brian_okaye Hi Brian. We are sorry you are unable to reach us. See DM. KD"  
[X Link](https://x.com/Safaricom_Care/status/2021850095080046760)  2026-02-12T07:33Z 2.1M followers, [--] engagements


"@KimaswochD Hello @KimaswochD sorry for the challenge. DM your number name ID year of birth and the amount we check and assist. WG http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021863056033112292)  2026-02-12T08:24Z 2.1M followers, [---] engagements


"@viktamtanashati Hello @viktamtanashati apologies for that experience we have picked the issue and our team will address for now kindly DM your phone number name and ID we refresh your messages.SJ http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021922656757457271)  2026-02-12T12:21Z 2.1M followers, [---] engagements


"@CheekODread Kindly DM your phone number name and ID number we check and advise. JK http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2021993907077222591)  2026-02-12T17:04Z 2.1M followers, [--] engagements


"@fit_ermined Jambo Shakira sorry about this. [--------] is the account number Please confirm JN"  
[X Link](https://x.com/Safaricom_Care/status/2022019682258059344)  2026-02-12T18:47Z 2.1M followers, 11.4K engagements


"@mbolawrence Hello Lawrence sorry for this. You can roam directly using airtime. See available roaming partners and rates in united Arab Emirates here: Thank you. NJ https://roaming.safaricom.co.ke// https://roaming.safaricom.co.ke//"  
[X Link](https://x.com/Safaricom_Care/status/2022039231296676045)  2026-02-12T20:04Z 2.1M followers, [--] engagements


"@ditoman254 Hello @ditoman254 We are aware of the issue and are working to resolve it promptly . Our sincere apologies for inconveniences caused. TL"  
[X Link](https://x.com/Safaricom_Care/status/2022209156724249076)  2026-02-13T07:20Z 2.1M followers, [--] engagements


"@Goggins_Ben Hello Ben apologies for the experience. We are aware of the issue and we are working to resolve with utmost urgency. Apologies for inconvenience caused. ND"  
[X Link](https://x.com/Safaricom_Care/status/2022210856348446796)  2026-02-13T07:26Z 2.1M followers, [---] engagements


"@Bjoshi52 Hello @Bjoshi52 We are aware of the issue and are working to resolve it promptly . Our sincere apologies for inconveniences caused. TL"  
[X Link](https://x.com/Safaricom_Care/status/2022211566880387446)  2026-02-13T07:29Z 2.1M followers, [--] engagements


"@0_Edu0 Hello @0_Edu0 sorry about that.If youre in the country kindly uninstall then reinstall the app and test.NC"  
[X Link](https://x.com/Safaricom_Care/status/2022372171239104666)  2026-02-13T18:07Z 2.1M followers, [--] engagements


"@BrianOduor25 Hi @BrianOduor25 no we dont.MM"  
[X Link](https://x.com/Safaricom_Care/status/2022388430911463437)  2026-02-13T19:12Z 2.1M followers, [--] engagements


"@Stonedatheist1 Hello to unlock MPESA account dial *334# Select: My accountSelect: M-PESA pin managerUnlock M-PESA PIN and follow the prompts. If you experience any difficulties kindly DM your number name year of birth and ID number for further assistance. JC http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2022657692754378994)  2026-02-14T13:02Z 2.1M followers, [--] engagements


"@adowyussuf Hey Adow sorry about that for you will need to carry along your original ID. Which service would you wish to be assisted on.HM"  
[X Link](https://x.com/Safaricom_Care/status/2022692157811798305)  2026-02-14T15:19Z 2.1M followers, [--] engagements


"@jay_ochiel Hello @jay_ochiel apologies for delay we are responding to you shortly.SJ"  
[X Link](https://x.com/Safaricom_Care/status/2022710561167864215)  2026-02-14T16:32Z 2.1M followers, [--] engagements


"@shujaamkende Hello @shujaamkende apologies. Please DM your year of birth name ID and phone number and delete on the timeline.JJ http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2022908606119641319)  2026-02-15T05:39Z 2.1M followers, [--] engagements


"@Bernah254 Hey Bernah254 sorry about that. Kindly use: to check and unsubscribe. You can report via: for follow up. Apologies for the inconvenience caused.HM https://myaccount.safaricom.co.ke/account/number-reporting https://bit.ly/3r2jdVe https://myaccount.safaricom.co.ke/account/number-reporting https://bit.ly/3r2jdVe"  
[X Link](https://x.com/Safaricom_Care/status/2022966143133130840)  2026-02-15T09:28Z 2.1M followers, [--] engagements


"Stay closer to what matters Join the Safaricom Care WhatsApp channel for quick and helpful tips tailored just for you. Click here to join: and enjoy a smoother more convenient Safaricom experience http://bit.ly/SafaricomCare http://bit.ly/SafaricomCare"  
[X Link](https://x.com/anyuser/status/1887020225180135502)  2025-02-05T06:07Z 2.1M followers, 477.1K engagements


"Give to Ceaser what belongs to Ceaser. Deni lazima ishugulikiwe mapema. Hint Find out more about it here: lets meet at 2pm upate hiyo airtime Drop that a GIF to show you in it #ShootYourShot #SafaricomPopoteUlipo https://shorturl.at/FK4og https://shorturl.at/FK4og"  
[X Link](https://x.com/Safaricom_Care/status/2021844288770884019)  2026-02-12T07:10Z 2.1M followers, [----] engagements


"For a chance to win 1K airtime tell us the different ways you can access M-PESA Ratiba. Every 15th post will win KSH1000 worth of airtime. Remember to use #ShootYourShot #SafaricomPopoteUlipo"  
[X Link](https://x.com/Safaricom_Care/status/2021902114801496380)  2026-02-12T11:00Z 2.1M followers, 32.7K engagements


"Watu wa trust issues. hapa ndio unajiredeem. Juu hakuna kupeana maua ya pesa hii wikendi usibant. Tip. Shiriki Pay. What do you know about it Share like Retweet tell a friend using #ShootYourShot #SafaricomPopoteUlipo"  
[X Link](https://x.com/Safaricom_Care/status/2022204088935751829)  2026-02-13T07:00Z 2.1M followers, [----] engagements


"Kuna watu hapa hawajui juu ya WhatsApp channel yetu. Hapa unapata tips na solutions fiti sana. Drop ka-screenshot kuonyesha umejoin alafu tupatane saa nane for a chance to win KES [----] airtime using #ShootYourShot #SafaricomPopoteUlipo http://bit.ly/SafaricomCare http://bit.ly/SafaricomCare"  
[X Link](https://x.com/Safaricom_Care/status/2022241838523097354)  2026-02-13T09:30Z 2.1M followers, [----] engagements


"Kazi kwako Using the #ShootYourShot #SafaricomPopoteUlipo Let us know for sponsor or beneficiary: a. How to join Shiriki Pay b. Who can join Shiriki Pay c. What payments can be done using Shiriki Pay. Every 15th Consecutive. Winner will get awarded KES [----] airtime"  
[X Link](https://x.com/Safaricom_Care/status/2022264489174065546)  2026-02-13T11:00Z 2.1M followers, 11.5K engagements


"@_CathyWairimu Hello Cathy apologies for the experience. You can reach us on 100/234. You can also DM the issue we assist on this platform. ND http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2022312323415707728)  2026-02-13T14:10Z 2.1M followers, [----] engagements


"@I_am__Walter Jambo Walter apologies for the that the Sim Toolkit option is chargeable however the notification are automated if you wish them stopped kindly DM your number name ID number and year of birth once stopped you wont receive Safaricom text. IK http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2022541592154829005)  2026-02-14T05:21Z 2.1M followers, [---] engagements


"Some relationships just work. Ours with you Top tier. Today were celebrating love in all forms: loyalty trust and choosing us every day. Tell us who are you celebrating today 👇🏽 #ShootYourShot #SafaricomPopoteUlipo"  
[X Link](https://x.com/Safaricom_Care/status/2022566478986334595)  2026-02-14T07:00Z 2.1M followers, 175.4K engagements


"@Mark_Deno_ke Hey Mark_Deno_ke sorry about that. Kindly share via DM the number to be replaced and a contact phone number for assistance.HM http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2022680315584463119)  2026-02-14T14:32Z 2.1M followers, [---] engagements


"@_Headborn Hello Headborn apologies for the experience. Would you like to stop the Safaricom messagesKindly DM your number full names and id number we assist. ND http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2022874163023663571)  2026-02-15T03:22Z 2.1M followers, [----] engagements


"@AyiekoLucia Hi Lucia sorry to hear this. Please dial *100#My AccountEnd of Call Notification and follow prompts to opt out. OO"  
[X Link](https://x.com/Safaricom_Care/status/2022934192397389859)  2026-02-15T07:21Z 2.1M followers, [---] engagements


"@Dreamer56945177 Hey Dreamer56945177 on it.HM"  
[X Link](https://x.com/Safaricom_Care/status/2022946607637950832)  2026-02-15T08:10Z 2.1M followers, [--] engagements


"@jaqsonmaina Hello Jackson. Apologies for the experience. Please pay your okoa jahazi loan on time save regularly on M-shwari for at least sixty days transact frequently on M-PESA and continue using our products and services in order to grow the limit. RO"  
[X Link](https://x.com/Safaricom_Care/status/2022996598452539625)  2026-02-15T11:29Z 2.1M followers, [--] engagements


"@KFkare Hello Francis sorry about that. To access Paypal kindly go to M-PESA appGlobal paymentsPaypal then follow prompts. If you are experiencing any issue kindly DM the error we check. JC http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2022997415620497631)  2026-02-15T11:32Z 2.1M followers, [--] engagements


"@BeewotPiers Hi Beewot kindly DM your number name ID and year of birth we check and advise. IW http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2015686043958165735)  2026-01-26T07:19Z 2.1M followers, [--] engagements


"@NakezO Hi @NakezO Sorry when the recipient declines a reversal kindly follow up with them for a refund; or report reversal disputes to the police. We highly encourage our customers to use M-PESA App and HAKIKISHA to minimize erroneous transactions. WS"  
[X Link](https://x.com/Safaricom_Care/status/2016072170074411140)  2026-01-27T08:53Z 2.1M followers, 11.8K engagements


"@freddymasai Hello @freddymasai sorry about that. Kindly share with us on DM: your phone number full name ID number and year of birth we check and advise. EJ http://bit.ly/2lNteGi http://bit.ly/2lNteGi"  
[X Link](https://x.com/Safaricom_Care/status/2016098003149336610)  2026-01-27T10:36Z 2.1M followers, [--] engagements


"@prince_blessed we are on it.MM"  
[X Link](https://x.com/Safaricom_Care/status/2016207960041562561)  2026-01-27T17:53Z 2.1M followers, [---] engagements


"@Ben_0ch Hello Benoch sorry for the experience. Do you have any pending payments to be done through the M-Pesa Global pay service Kindly DM us the mobile number in question your full name IDno. and year of birth for us to check and advise. AO"  
[X Link](https://x.com/Safaricom_Care/status/2016374883358281999)  2026-01-28T04:56Z 2.1M followers, [---] engagements


"@BrianEtole Hallo @BrianEtole apologies for the inconvenience. Kindly confirm if your line is on postpaid tariff and check your bill via *200*1*1# or Check usage at .Alternatively DM your number registered name and ID number we check.SG http://bit.ly/2lNteGi https://bit.ly/3u9jVlx http://bit.ly/2lNteGi https://bit.ly/3u9jVlx"  
[X Link](https://x.com/Safaricom_Care/status/2016423350864638162)  2026-01-28T08:09Z 2.1M followers, [--] engagements


"@TinaMwaura Hello Miss Mwaura sorry for the delay. We are following up on the issue for resolution as soon as possible. Kindly bear with us. AO"  
[X Link](https://x.com/Safaricom_Care/status/2016424267676516794)  2026-01-28T08:13Z 2.1M followers, [--] engagements


"@brian_olande Hi @brian_olande sorry about this. If youre experiencing challenges connecting via Palo Alto GlobalProtect the issue may be related to the VPN configuration network settings or the server youre connecting to. Kindly check with your respective organization. CR"  
[X Link](https://x.com/Safaricom_Care/status/2016450297481117756)  2026-01-28T09:56Z 2.1M followers, [--] engagements

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