# ![@FreshworksInc Avatar](https://lunarcrush.com/gi/w:26/cr:twitter::869782118380871680.png) @FreshworksInc Freshworks Inc

Freshworks Inc posts on X about ai, mclaren, service, business the most. They currently have [------] followers and [---] posts still getting attention that total [---] engagements in the last [--] hours.

### Engagements: [---] [#](/creator/twitter::869782118380871680/interactions)
![Engagements Line Chart](https://lunarcrush.com/gi/w:600/cr:twitter::869782118380871680/c:line/m:interactions.svg)

- [--] Week [-----] +7.30%
- [--] Month [------] +45%
- [--] Months [------] +46%
- [--] Year [------] +140%

### Mentions: [--] [#](/creator/twitter::869782118380871680/posts_active)
![Mentions Line Chart](https://lunarcrush.com/gi/w:600/cr:twitter::869782118380871680/c:line/m:posts_active.svg)

- [--] Week [--] -38%
- [--] Month [--] +117%
- [--] Months [---] +112%
- [--] Year [---] +243%

### Followers: [------] [#](/creator/twitter::869782118380871680/followers)
![Followers Line Chart](https://lunarcrush.com/gi/w:600/cr:twitter::869782118380871680/c:line/m:followers.svg)

- [--] Week [------] no change
- [--] Month [------] -0.13%
- [--] Months [------] +0.47%
- [--] Year [------] +1%

### CreatorRank: [---------] [#](/creator/twitter::869782118380871680/influencer_rank)
![CreatorRank Line Chart](https://lunarcrush.com/gi/w:600/cr:twitter::869782118380871680/c:line/m:influencer_rank.svg)

### Social Influence

**Social category influence**
[stocks](/list/stocks)  36.67% [finance](/list/finance)  8% [technology brands](/list/technology-brands)  6.67% [formula 1](/list/formula-1)  6% [luxury brands](/list/luxury-brands)  5.33% [automotive brands](/list/automotive-brands)  5.33% [countries](/list/countries)  5.33% [travel destinations](/list/travel-destinations)  2.67% [exchanges](/list/exchanges)  1.33% [nba](/list/nba)  0.67%

**Social topic influence**
[ai](/topic/ai) 13.33%, [mclaren](/topic/mclaren) 5.33%, [service](/topic/service) 4.67%, [business](/topic/business) 3.33%, [realtime](/topic/realtime) 3.33%, [faster](/topic/faster) 2.67%, [how to](/topic/how-to) 2%, [systems](/topic/systems) 2%, [ready](/topic/ready) 2%, [employees](/topic/employees) 2%

**Top accounts mentioned or mentioned by**
[@mclarenf1](/creator/undefined) [@hyken](/creator/undefined) [@mikayamamoto11](/creator/undefined) [@dmwoodside](/creator/undefined) [@johnynixon](/creator/undefined) [@zbrownceo](/creator/undefined) [@landonorris](/creator/undefined) [@oscarpiastri](/creator/undefined) [@docusign](/creator/undefined) [@caterspiano](/creator/undefined) [@diginomica](/creator/undefined) [@vermeer](/creator/undefined) [@711philippines](/creator/undefined) [@stackoverflow](/creator/undefined) [@rebhinds](/creator/undefined) [@glean](/creator/undefined) [@ashwinballal](/creator/undefined) [@ipostal1](/creator/undefined) [@pcmag](/creator/undefined) [@techuks](/creator/undefined)

**Top assets mentioned**
[Mastercard, Inc. (MA)](/topic/$ma) [Stacks (STX)](/topic/stacks)
### Top Social Posts
Top posts by engagements in the last [--] hours

"Final race weekend shoutout to the @McLarenF1 Teams crew 👏 Congratulations to the McLaren Formula [--] Team working hard behind the scenes all season long. With Freshworks helping keep operations smooth the team is set to finish the [----] season strong 💪 #F1 #McLaren"  
[X Link](https://x.com/FreshworksInc/status/1997008964933111867)  2025-12-05T18:23Z 19K followers, [---] engagements


"Complexity impacts every organization stalling morale and growth. Take the 'Cost of Complexity' quiz and find out where you rank and what you (and your peers) can do to simplify work: https://bit.ly/4r1oDfE https://bit.ly/4r1oDfE"  
[X Link](https://x.com/FreshworksInc/status/2013297770363298190)  2026-01-19T17:09Z 19K followers, [---] engagements


"AI-powered Freddy Copilot helps @vermeer agents work smarter while analytics give the insights Vermeer needs to keep improving. And with fewer manual tasks the team can focus on what matters mostsupporting people and driving innovation. Since launching Freshservice Vermeer has seen measurable improvements: 🚀Resolution time cut nearly in half from [--] to [----] hours. 🚀First response time improvements from [----] to [----] hours. 🚀Customer satisfaction (CSAT) jumped to 95%. https://twitter.com/i/web/status/2013698422675562763 https://twitter.com/i/web/status/2013698422675562763"  
[X Link](https://x.com/FreshworksInc/status/2013698422675562763)  2026-01-20T19:41Z 19K followers, [---] engagements


"🏆 You've simplified work. Now lets celebrate it. We're excited to introduce the first-ever Freshworks Global Customer Awards recognizing customers who are creating meaningful change with Freshworks from smarter service to stronger teams. Its about real work real impact and the people behind it. Take a look at the categories and submit a nomination: https://www.freshworks.com/global-customer-awards/utm_source=social&utm_medium=twitter&utm_campaign=fwcustawards25&utm_term=organic&utm_content=fwimage21jan"  
[X Link](https://x.com/FreshworksInc/status/2013901487957778934)  2026-01-21T09:08Z 19K followers, [---] engagements


"Complexity impacts every organization in different ways and with different solutions to nurture productivity morale revenue and ultimately growth. How are you unlocking growth at your organization"  
[X Link](https://x.com/FreshworksInc/status/2016909763418763320)  2026-01-29T16:22Z 19K followers, [---] engagements


"For those who obsessively think about how to keep customers happy and coming back AI has been a conundrum. On the one hand it brings speed into the equation helping customers get what they need http://x.com/i/article/2018247206135066624 http://x.com/i/article/2018247206135066624"  
[X Link](https://x.com/FreshworksInc/status/2018249740325183699)  2026-02-02T09:06Z 19K followers, [---] engagements


"An average worker juggles [--] tools and four communication channels. Still workers find their work in silos. Reworked columnist David Barry explores how complex tech stacks hurt productivity and what leaders can rethink to ease the drag. https://www.reworked.co/digital-workplace/why-more-workplace-technology-creates-more-friction/ https://www.reworked.co/digital-workplace/why-more-workplace-technology-creates-more-friction/"  
[X Link](https://x.com/FreshworksInc/status/2018600339654488230)  2026-02-03T08:19Z 19K followers, [---] engagements


"YOUR AI LEARNED TO HAND OFF Great. Now how do you know if it's working Payal Patel our senior director of solution engineering recommends two metrics that can reveal the truth: Average handle time post-handoff: Longer times = poor context transfer and your customer is repeating themselves. Sentiment at escalation: High frustration = AI is repeating itself causing friction. Read how your team can make AI-human handoff invisible."  
[X Link](https://x.com/FreshworksInc/status/2019259710084403376)  2026-02-05T04:00Z 19K followers, [---] engagements


"AI saves hours. Somehow teams are still busy. Heres how to spend your saved time wisely with AI in three steps"  
[X Link](https://x.com/FreshworksInc/status/2019347550260928851)  2026-02-05T09:49Z 19K followers, [---] engagements


"Keep checking that its actually happening. Managers need to: - Check in regularly - Coach teams - Review where time is actually going"  
[X Link](https://x.com/FreshworksInc/status/2019347557504430527)  2026-02-05T09:49Z 19K followers, [--] engagements


"The goal: dont let saved time disappear into busywork. Use it to move the business forward. https://www.freshworks.com/theworks/as-assisted-service/ai-free-time/utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwtweetthread05feb https://www.freshworks.com/theworks/as-assisted-service/ai-free-time/utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwtweetthread05feb"  
[X Link](https://x.com/FreshworksInc/status/2019347559723200930)  2026-02-05T09:49Z 19K followers, [--] engagements


"The question isn't just whether AI will disrupt our industries -- its how we can leverage its power in a responsible sustainable way. 🗣 Murali Swaminathan CTO Freshworks via TechTarget https://www.techtarget.com/searchcio/feature/Safe-by-design-AI-personalization-in-fintech https://www.techtarget.com/searchcio/feature/Safe-by-design-AI-personalization-in-fintech"  
[X Link](https://x.com/FreshworksInc/status/2019637243200069716)  2026-02-06T05:00Z 19K followers, [---] engagements


"We just dropped the [----] Service Desk Blueprint Our new report breaks down why the tiered L1-L2-L3 approach no longer works and shows IT leaders how to build an AI-assisted people-ready service desk that scales without adding headcount. Inside you'll find how teams using Freddy AI Agent deflected 65.7% of tickets and saved over [------] hours of agent time. Download the blueprint: https://bit.ly/3MuOX34 https://bit.ly/3MuOX34"  
[X Link](https://x.com/FreshworksInc/status/2020719832405008478)  2026-02-09T04:42Z 19K followers, [---] engagements


"@McLarenF1 Papaya is papayaing 🤩"  
[X Link](https://x.com/FreshworksInc/status/2020922467297185956)  2026-02-09T18:07Z 19K followers, [--] engagements


"Partner day in Paris 🙌 Its inspiring to see what were building together. Our partners are leading the charge across Europe showing businesses that service software doesnt have to be bloated or complex. Huge thanks to our partners for championing a simpler more effective vision. https://twitter.com/i/web/status/2021191486608486618 https://twitter.com/i/web/status/2021191486608486618"  
[X Link](https://x.com/FreshworksInc/status/2021191486608486618)  2026-02-10T11:56Z 19K followers, [---] engagements


"HR 🤝 IT 🤝 Finance 🤝 Legal 🤝 Operations 🤝 Admin Using Freshservice to: - Close tickets faster without adding staff - Automate the repetitive stuff - Breakdown silos - Get everyone working from the same playbook - Prove value when leadership asks"  
[X Link](https://x.com/FreshworksInc/status/2021216109031002335)  2026-02-10T13:34Z 19K followers, [---] engagements


"7-Eleven is called a convenience store for a reason. So when their support operations felt anything but convenient @711philippines brought it in-house with Freshdesk. By automatically filtering social media noise and routing tickets to the right teams they reduced ticket volume by nearly [------] in a year and now resolve 98% of tickets within SLA across every channel. Convenience isnt just for customers. Its for the teams behind the scenes too. https://www.freshworks.com/customers/stories/7-eleven/utm_source=social&utm_medium=twitter&utm_campaign=nc_cs&utm_term=organic&utm_content=fwvideo12feb"  
[X Link](https://x.com/FreshworksInc/status/2021856502794137772)  2026-02-12T07:58Z 19K followers, [---] engagements


"Coming off an exceptional [----] Freshworks is building momentum into [----]. Upmarket growth growing AI adoption across our platform and expanded service operations with FireHydrant are driving real impact for our customers. As diginomica highlights companies are looking for simpler more cost-effective alternatives to legacy platformsand thats exactly the value we deliver. Uncomplicating IT. Scaling with purpose. Read the full article: #FreshworksUncomplicates https://bit.ly/4rJrf24 https://bit.ly/4rJrf24"  
[X Link](https://x.com/FreshworksInc/status/2022361908196643124)  2026-02-13T17:27Z 19K followers, [---] engagements


"Moosh Jarzyna Director of Information Technology at @StackOverflow known for its [--] million technical questions and answers use Freshservice for business teams to streamline their onbaording journey and boosted their laptop delivery SLA from 46% to 100%"  
[X Link](https://x.com/FreshworksInc/status/2014030974611284030)  2026-01-21T17:42Z 19K followers, [---] engagements


"We can't wait to spotlight the incredible customers who embody innovation and partnership with Freshworks.🤩💪 Dont miss your chance. Applications for the first-ever Freshworks Global Customer Awards close soon. 🏆Nominate today: https://bit.ly/4t7uYYX https://bit.ly/4t7uYYX"  
[X Link](https://x.com/FreshworksInc/status/2015782775513596352)  2026-01-26T13:43Z 19K followers, [---] engagements


"The organizations that avoid failure will treat AI as part of the collective work system not a personal efficiency hack. They'll draw hard lines around where human judgment is needed reward teams for real business outcomes (not just speed) and invest in systems that keep decisions context and ownership from falling apart. - @RebHinds author of "Your Best Meeting Ever" and head of the Work AI Institute at @glean https://twitter.com/i/web/status/2015816456236318721 https://twitter.com/i/web/status/2015816456236318721"  
[X Link](https://x.com/FreshworksInc/status/2015816456236318721)  2026-01-26T15:57Z 19K followers, [---] engagements


"Simplified tech stacks compound in unexpected ways. Projects will ship faster when your people arent context-switching between tools. You get better security because there are fewer systems to patch. The irony is that complexity often comes from trying to optimize too much. In [----] strategic simplicity will beat tactical optimization. - @ashwin_ballal CIO Freshworks https://twitter.com/i/web/status/2015816466650849388 https://twitter.com/i/web/status/2015816466650849388"  
[X Link](https://x.com/FreshworksInc/status/2015816466650849388)  2026-01-26T15:57Z 19K followers, [--] engagements


"The conversation about AI will significantly change from a discussion about how AI is disruptive to an experience of it being disruptive in their own lives. - Justin Levitz Process technology leader @iPostal1"  
[X Link](https://x.com/FreshworksInc/status/2015816472631877639)  2026-01-26T15:57Z 19K followers, [---] engagements


"Freshservice just won the CIO's Choice for AI-powered ITSM India. Here's why this matters 👀 CIOs in India chose us because they see what we've been saying all along: enterprise-grade service software doesn't require enterprise complexity. This recognition reflects the trust we've earned with India's CIO community over the past year. And we are proud because our customers championed us here. 😇 #FreshworksUncomplicates #CIOChoice https://twitter.com/i/web/status/2016082964661035081 https://twitter.com/i/web/status/2016082964661035081"  
[X Link](https://x.com/FreshworksInc/status/2016082964661035081)  2026-01-27T09:36Z 19K followers, [---] engagements


"2016: Making work uncomplicated so our customers can win fans 2026: Making work uncomplicated so our customers can win fans The way we show up might look different but the focus is the same: removing complexity so teams can move faster and work smarter"  
[X Link](https://x.com/FreshworksInc/status/2016804083664113850)  2026-01-29T09:22Z 19K followers, [---] engagements


"ICYMI: Freshservice for Business Teams now available as a standalone product. Empower HR Finance Facilities and other teams to streamline service delivery automate requests and deliver better employee experiencesall from a unified AI-powered platform"  
[X Link](https://x.com/FreshworksInc/status/2017071158437269878)  2026-01-30T03:03Z 19K followers, [---] engagements


"PCMag (@PCMag) calls us "a friendly feature-packed IT help desk" well-suited for organizations that need robust solutions for managing tickets handling assets and managing projectswithout the usual complexity. Read the full review: https://www.pcmag.com/reviews/freshservicetest_uuid=04IpBmWGZleS0I0J3epvMrC&test_variant=A https://www.pcmag.com/reviews/freshservicetest_uuid=04IpBmWGZleS0I0J3epvMrC&test_variant=A"  
[X Link](https://x.com/FreshworksInc/status/2017261808726184130)  2026-01-30T15:41Z 19K followers, [---] engagements


"The Grammys may be over but the good music lives on. And yes creating this playlist took longer than getting Freddy AI Agent up and running. Thats what uncomplicated should feel like. #FreshworksUncomplicates"  
[X Link](https://x.com/FreshworksInc/status/2018847999963615311)  2026-02-04T00:44Z 19K followers, [---] engagements


"Is the UK workforce ready for the pace of AI Leading national trade association @techUK's Head of AI and Data Kir Nuthi shares how ethical design interoperability and data governance are now essential for AI success in the UK"  
[X Link](https://x.com/FreshworksInc/status/2018972961894498389)  2026-02-04T09:00Z 19K followers, [---] engagements


"The MCL40 has arrived 🔥 As McLaren Mastercard Formula [--] Teams official ITSM partner and a Freshworks customer we're proud to support the team with technology that eliminates complexity and delivers rapid impact. From the garages all over the world to mission control in the UK McLaren Mastercard Formula [--] Teams IT operations run at race speed with Freshservice. No silos. No context-switching. Just seamless support that enables the team to focus on what matters most: racing 😎 Here's to making history together 🧡 @ZBrownCEO @LandoNorris @OscarPiastri #NeverStopRacing #MCL40"  
[X Link](https://x.com/FreshworksInc/status/2021290180972609630)  2026-02-10T18:28Z 19K followers, [---] engagements


"Delivering consistent reliable support for Australias trusted menswear brand. Freshdesk helps Lowes Manhattan deliver dependable responsive customer service across channels enabling teams to focus on quality service and everyday value for customers"  
[X Link](https://x.com/FreshworksInc/status/2021354859702722562)  2026-02-10T22:45Z 19K followers, [--] engagements


"AI shouldnt be another tool to manage. It should quietly take care of the busywork so agents can focus on what matters most: the customer. Thats how we uncomplicate work. #FreshworksUncomplicates"  
[X Link](https://x.com/FreshworksInc/status/2021670452318376111)  2026-02-11T19:39Z 19K followers, [---] engagements


"Not all agents can handle every ticket. But figuring out who's best for the job shouldn't take [--] minutes per ticket. Freddy AI knows which agents have the right skills checks their workload and assigns tickets automatically. Your specialists handle the complex stuff. Your newer agents get the right training tickets. Everyone wins. https://twitter.com/i/web/status/2021932494988189819 https://twitter.com/i/web/status/2021932494988189819"  
[X Link](https://x.com/FreshworksInc/status/2021932494988189819)  2026-02-12T13:00Z 19K followers, [---] engagements


"Running the world's second-largest cinema chain means millions of movie fans and endless questions. Regal Cineworld Group turned to Freshdesk for support that scales. Now automation resolves over [---] lost-item tickets each month without agents lifting a finger. They maintain 24-hour global responses and use analytics to see 60-70% of tickets tie to memberships insights that sharpen every experience. https://twitter.com/i/web/status/2014352564926517632 https://twitter.com/i/web/status/2014352564926517632"  
[X Link](https://x.com/FreshworksInc/status/2014352564926517632)  2026-01-22T15:00Z 19K followers, [---] engagements


"If work feels more complicated than ever its not just you. AI isnt the problem. The way were using it is. Heres what [--] leaders say needs to change in [----]. 🧵👇"  
[X Link](https://x.com/FreshworksInc/status/2015816449403842892)  2026-01-26T15:57Z 19K followers, [---] engagements


"The middle layer of workthe reviews routing and reconciliationwill disappear as autonomous agents negotiate outcomes end to end before escalating to humans. This elimination of middle work will reshape organizations. - @SrinisIyer Chief Product Officer Freshworks"  
[X Link](https://x.com/FreshworksInc/status/2015816459981934869)  2026-01-26T15:57Z 19K followers, [--] engagements


"I see the rise of the role like a "chief friction officer" or "director of flow" dedicated to identifying and smoothing invisible bureaucratic hurdles and sludge commonly using AI to analyze large datasets to identify slowdowns and unnecessary speedbumps. - Jay Frye Senior Director IT service management Division of Information Technology @KentState https://twitter.com/i/web/status/2015816463463096794 https://twitter.com/i/web/status/2015816463463096794"  
[X Link](https://x.com/FreshworksInc/status/2015816463463096794)  2026-01-26T15:57Z 19K followers, [--] engagements


"In [----] more customers will accept AI-fueled self-service as a viable customer support channel as they appreciate the speed and accuracy of the answers AI can deliver. But that wont eliminate the need for contact center employees. When a problem gets complicated or emotional people still want to talk to a human who can listen understand and make decisions. - @Hyken Customer service and experience expert https://twitter.com/i/web/status/2015816469666550046 https://twitter.com/i/web/status/2015816469666550046"  
[X Link](https://x.com/FreshworksInc/status/2015816469666550046)  2026-01-26T15:57Z 19K followers, [---] engagements


"Game-day reliability starts with everyday simplicity. 🏈🏃 At National Rugby League Freshservice brought flexibility speed and simplicity to internal IT support across [--] clubs and thousands of users. From seamless onboarding to better asset visibility and no-code customizations Freshservice helps @NRL focus on what matters most: the fans. https://twitter.com/i/web/status/2016258735413301357 https://twitter.com/i/web/status/2016258735413301357"  
[X Link](https://x.com/FreshworksInc/status/2016258735413301357)  2026-01-27T21:15Z 19K followers, [---] engagements


""Let's have one more sheet to track our new assets" IT admin:"  
[X Link](https://x.com/FreshworksInc/status/2017356484577726839)  2026-01-30T21:57Z 19K followers, [---] engagements


"In [----] we set up the Freshworks STS Software Academy to positively impact the lives of underprivileged high school graduates and advance tech education in the community. Since then 295+ students have graduated. 82% are first-generation learners. 40+ hiring partners are helping them step straight into the workforce. They showed up. We opened the door. Now they're building careers that change families communities and the future of tech itself. https://twitter.com/i/web/status/2017853005081502091 https://twitter.com/i/web/status/2017853005081502091"  
[X Link](https://x.com/FreshworksInc/status/2017853005081502091)  2026-02-01T06:50Z 19K followers, [---] engagements


"More tickets shouldn't mean more chaos. Oceanic Catering an integral part of @vgroupmaritime was feeling the strain. Ticket volume was growing but clarity wasnt. Teams lacked an easy way to see what was working and where support needed attention. With Freshdesk Analytics they turned ticket data into insight. Productivity became easier to track customer satisfaction clearer to understand and workloads simpler to plan. https://twitter.com/i/web/status/2018327404679184605 https://twitter.com/i/web/status/2018327404679184605"  
[X Link](https://x.com/FreshworksInc/status/2018327404679184605)  2026-02-02T14:15Z 19K followers, [---] engagements


"What does complexity costs a business Join Constellation Research's Liz Miller on February 19th as she unpacks with Freshworks' Ryan Vesely the hidden 'complexity tax' and how businesses can simplify steamline and grow. Register now ➡ https://www.freshworks.com/events/webinars/real-cost-of-complexityutm_source=social&utm_medium=twitter&utm_campaign=nc_webinar&utm_term=organic&utm_content=fwvideo03feb https://www.freshworks.com/events/webinars/real-cost-of-complexityutm_source=social&utm_medium=twitter&utm_campaign=nc_webinar&utm_term=organic&utm_content=fwvideo03feb"  
[X Link](https://x.com/FreshworksInc/status/2018598257476202793)  2026-02-03T08:11Z 19K followers, [---] engagements


""I have to review and rework everything it generates anyway. Why bother" That was the most common pushback we heard when rolling out AI tools across Freshworks Engineering in [----]. Fast forward to today: nearly 90% of our engineers report better developer experience faster coding cycles and genuine productivity gains. What changed Successful AI adoption follows a deliberate path. Our coding time dropped. Teams shipped faster. But more importantly engineers moved from viewing AI as "extra work" to seeing it as a genuine coworker. Read the full story of our engineering team's AI adoption from"  
[X Link](https://x.com/FreshworksInc/status/2018730368367833198)  2026-02-03T16:56Z 19K followers, [---] engagements


"ITSM but for revenue ops @RadissonHotels runs the revenue operations for 1500+ hotels on Freshservice. When they were looking for an ITSM-like tool but not for a use-case in a typical ITSM environment Freshservice immediately stood out. Freshservice was a tailor-made fit: easy implementation structured intake with [--] categories and clear workload insights so the team can route work to the right specialist in a few clicks. https://twitter.com/i/web/status/2019442282739466593 https://twitter.com/i/web/status/2019442282739466593"  
[X Link](https://x.com/FreshworksInc/status/2019442282739466593)  2026-02-05T16:05Z 19K followers, [---] engagements


"AI can't transform healthcare alone; it needs a digitally ready workforce. Tony Davies from Portsmouth Hospitals University NHS Trust shares how bridging the digital skills gap can supercharge IT performance and the staff experience"  
[X Link](https://x.com/FreshworksInc/status/2021512339624009974)  2026-02-11T09:11Z 19K followers, [---] engagements


"Modern AI systems have finally crossed a critical threshold. They are not just "talking" anymore. Theyre ready for real-world complexity at scale. (Not just a glorified FAQ with better grammar) Gartner predicts agentic AI could handle up to 80% of routine customer service issues on its own cutting operating costs by about 30% by [----]. Our Chief Product Officer Srini Raghavan says this isn't some far future. It's already happening. Dive into Srinis full take on why agentic AI is ready for the real world. Link in comments:"  
[X Link](https://x.com/FreshworksInc/status/2021588893179539511)  2026-02-11T14:15Z 19K followers, [---] engagements


"Mid-market companies power our economy. But they dont have time for slow complex AI rollouts. For them AI has to deliver value fast or it doesnt stick. At #Davos2026 our CEO Dennis Woodside shared why the mid-market is the real test for productivity and growth and how Freshworks helps teams scale without the enterprise complexity. Less complexity. More impact. https://twitter.com/i/web/status/2021985315334893651 https://twitter.com/i/web/status/2021985315334893651"  
[X Link](https://x.com/FreshworksInc/status/2021985315334893651)  2026-02-12T16:30Z 19K followers, [---] engagements


"AI is giving teams hours back every week. The real question is: what happens next The competitive edge isn't just deploying AI its deciding how that reclaimed time gets reinvested. Thats how productivity turns into progress"  
[X Link](https://x.com/FreshworksInc/status/2022296232400433278)  2026-02-13T13:06Z 19K followers, [--] engagements


"Love notes from your software. Built on clarity consistency and fewer complexity. 💌 #FreshworksUncomplicates https://twitter.com/i/web/status/2022661001234014316 https://twitter.com/i/web/status/2022661001234014316"  
[X Link](https://x.com/FreshworksInc/status/2022661001234014316)  2026-02-14T13:15Z 19K followers, [--] engagements


"1 🙌 STORYTIME: In [----] IBMs Deep Blue made history by defeating Garry Kasparov in a six-game chess match. BUT THAT WAS NOT THE END 👀"  
[X Link](https://x.com/FreshworksInc/status/1870135803197960385)  2024-12-20T15:54Z 18.9K followers, [---] engagements


"3 ❌ Not grandmasters. ❌ Not another supercomputer 👥 It was two amateur players who partnered with three computers. What gave the less experienced team the winning edge"  
[X Link](https://x.com/FreshworksInc/status/1870135807174209618)  2024-12-20T15:54Z 18.9K followers, [--] engagements


"4 Its never about humans vs. machines. 🤝 The real magic happens when humans and technology collaborate creating something far greater than the sum of their parts"  
[X Link](https://x.com/FreshworksInc/status/1870135809187426451)  2024-12-20T15:54Z 18.9K followers, [---] engagements


"🌍 Average resolution times by region: Fastest ticket resolution: 🏅 Latin America (50m 29s as top performers) Top conversation resolution: 🌟 South Asia (1m 7s as top performers)"  
[X Link](https://x.com/FreshworksInc/status/1871111068560269536)  2024-12-23T08:30Z 18.9K followers, [---] engagements


"Curious to see how your team stacks up or need tips to boost your metrics Check out the full report 👉 https://www.freshworks.com/resources/customer-service-benchmark-report-2024/utm_source=social&utm_medium=twitter&utm_campaign=csbr2024&utm_term=organic&utm_content=fwtweetthread23dec https://www.freshworks.com/resources/customer-service-benchmark-report-2024/utm_source=social&utm_medium=twitter&utm_campaign=csbr2024&utm_term=organic&utm_content=fwtweetthread23dec"  
[X Link](https://x.com/FreshworksInc/status/1871111071630819621)  2024-12-23T08:30Z 18.9K followers, [---] engagements


"Kaizen is raising the bar for customer support in UAE real estate. While the industry average for First Resolution SLA is 83% @kaizen_ams is delivering an incredible 99%. How"  
[X Link](https://x.com/FreshworksInc/status/1882415016126841150)  2025-01-23T13:08Z 18.9K followers, [---] engagements


"Introducing Freshservice Advanced IT Asset Management 🎉for businesses that are always ON"  
[X Link](https://x.com/FreshworksInc/status/1887189308001718493)  2025-02-05T17:19Z 18.9K followers, [---] engagements


"IT doesnt have to be complicatedjust ask @Supernus_Pharma. With #Freshservice their IT team swapped manual tasks for automation turning complex workflows into seamless experiences. Now theyre resolving issues faster and working smarter. Read more: https://bit.ly/4inJBRr https://bit.ly/4inJBRr"  
[X Link](https://x.com/FreshworksInc/status/1897293524942643413)  2025-03-05T14:30Z 18.9K followers, [---] engagements


"At Freshworks fostering an inclusive and empowering workplace isnt just a one-day effortits a movement we champion every single day 😇 Here's how we do it 👇"  
[X Link](https://x.com/FreshworksInc/status/1898411726359708020)  2025-03-08T16:33Z 18.9K followers, [---] engagements


""Women [---] our dedicated resource group for women employees is committed to inspiring supporting and uplifting women across Freshworks --through mentorship programs leadership talks networking events and community initiatives"  
[X Link](https://x.com/FreshworksInc/status/1898411730176496017)  2025-03-08T16:33Z 18.9K followers, [---] engagements


"This International Womens Day we celebrate the incredible women at Freshworks and the allies who support them 🙌"  
[X Link](https://x.com/FreshworksInc/status/1898411733850681844)  2025-03-08T16:33Z 18.9K followers, [---] engagements


"AI isn't just automating tasksits making CX more uncomplicated. ✅More personalized customer engagement ✅Higher team productivity ✅Agents reclaiming time for meaningful work"  
[X Link](https://x.com/FreshworksInc/status/1898973839033520235)  2025-03-10T05:46Z 18.9K followers, [---] engagements


"With AI handling the basics service reps are spending more time on complex issues says @hyken. That means service reps are spending more time on each issue which is a great opportunity for companies to create a better experience for their customers"  
[X Link](https://x.com/FreshworksInc/status/1898973840925171714)  2025-03-10T05:46Z 18.9K followers, [---] engagements


"But as AI handles routine queries frontline agents are tackling the tougher ones. That shift is changing how managers measure success says CX expert @hyken"  
[X Link](https://x.com/FreshworksInc/status/1898973842900762671)  2025-03-10T05:47Z 18.9K followers, [---] engagements


"Read the latest story from #TheWorks: https://www.freshworks.com/theworks/design/redesigning-cx-jobs-ai/tactic_id=6909181utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwtweetthread07mar https://www.freshworks.com/theworks/design/redesigning-cx-jobs-ai/tactic_id=6909181utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwtweetthread07mar"  
[X Link](https://x.com/FreshworksInc/status/1898973844817523116)  2025-03-10T05:47Z 18.9K followers, [---] engagements


"When IT runs smoother the whole business benefits. @Aramex saved $50000 by simplifying and streamlining operations with Freshservice. Hear from Angad Singh Global Director of Innovations at Aramex on how they made IT uncomplicatedand more efficient. https://bit.ly/3DtQ12I https://bit.ly/3DtQ12I"  
[X Link](https://x.com/FreshworksInc/status/1899029071008616686)  2025-03-10T09:26Z 18.9K followers, [---] engagements


"Winning over AI skeptics isnt a technology challenge; its a leadership opportunity. C-suite leaders are looking to prioritize upskilling and mindset shifts in their organization to close the adoption gap. Learn more: https://bit.ly/4kGvtET https://bit.ly/4kGvtET"  
[X Link](https://x.com/FreshworksInc/status/1899153972042350855)  2025-03-10T17:42Z 18.9K followers, [---] engagements


"🔍 Searching for that one asset like. 👀 Where does this even connect Freshservice advanced ITAM powered by Device42 does all the heavy lifting for you. ✅ Auto-maps dependencies 🔗 Visualizes impacts 🧠 Cut through the noise and focus on the important stuff"  
[X Link](https://x.com/FreshworksInc/status/1899735040684364052)  2025-03-12T08:11Z 18.9K followers, [---] engagements


"Learn more: https://www.freshworks.com/freshservice/integration/device42/tactic_id=6909181utm_source=social&utm_medium=twitter&utm_campaign=aitam&utm_term=organic&utm_content=fwgif12mar https://www.freshworks.com/freshservice/integration/device42/tactic_id=6909181utm_source=social&utm_medium=twitter&utm_campaign=aitam&utm_term=organic&utm_content=fwgif12mar"  
[X Link](https://x.com/FreshworksInc/status/1899735043200909366)  2025-03-12T08:11Z 18.9K followers, [---] engagements


"According to our VP of CX Priya Subramani AI should be positioned as a copilot that automates routine tasks while allowing human agents to focus on complex customer needs. Read the full story from @e4mtweets. https://bit.ly/421Dih7 https://bit.ly/421Dih7"  
[X Link](https://x.com/FreshworksInc/status/1900119731752816935)  2025-03-13T09:40Z 18.9K followers, [---] engagements


"Employees are embracing AI like never before. Trust in AI is growing and demand is rising. Whats driving this shift 👀 Join our CCMO @mikayamamoto11 in conversation with @KeithShawTekGuy from @Computerworld as they unpack the evolving AI landscape"  
[X Link](https://x.com/FreshworksInc/status/1900506990914544043)  2025-03-14T11:19Z 18.9K followers, [---] engagements


"Watch the full episode here: https://youtu.be/itWgCRIbr30 https://youtu.be/itWgCRIbr30"  
[X Link](https://x.com/FreshworksInc/status/1900506993648865433)  2025-03-14T11:19Z 18.9K followers, [---] engagements


"After the launch of @clickfunnels [---] the two-system customer support setup at ClickFunnels confused agents and led to unhappy customers. Solution They unified the customer service operations into an all-in-one solution with Freshworks.🤝 Additionally Freddy AI Copilot for real-time coaching and guidance. Read how ClickFunnels uncomplicated its customer service operations: https://bit.ly/4isBiEe https://bit.ly/4isBiEe"  
[X Link](https://x.com/FreshworksInc/status/1900607704533700808)  2025-03-14T17:59Z 18.9K followers, [---] engagements


"AI isnt replacing engineers. Its amplifying them. At Freshworks were not just using AI were evolving with it. Our engineering teams have embraced AI copilots and agents achieving 30% faster coding and a 61% improvement in code quality. But the real story AI is reshaping how engineers collaborate learn and solve problems. For engineers like Aarthi K. AI has become a mentor a problem-solver and a creative partnerhelping her navigate new frameworks understand complex code and accelerate her projects. For leaders like Jeykar Watson and Varagunapandian (VGP) AI is an enabler empowering teams to"  
[X Link](https://x.com/FreshworksInc/status/1901609191565152528)  2025-03-17T12:18Z 18.9K followers, [---] engagements


"🌍 Reaching customers worldwide With Freshdesk creating a multilingual knowledge base is effortless. Generate articles in 40+ languages with just a few clicks Plus your portal automatically detects and displays content in your customers preferred language helping them find answers faster"  
[X Link](https://x.com/FreshworksInc/status/1901963155250495680)  2025-03-18T11:45Z 18.9K followers, [---] engagements


"In less than two years @CarrefourGroup switched [--] out of [--] legacy helpdesks to Freshservice with more on the way. Centralized view easy self-service and happy agents = winning💪 Read the full story: https://bit.ly/4iwS2tU https://bit.ly/4iwS2tU"  
[X Link](https://x.com/FreshworksInc/status/1902035000306053219)  2025-03-18T16:30Z 18.9K followers, [---] engagements


"From 💪 to 🌟 to ❤ every reaction tells a story of strength leadership and community. We asked the Freshworks team to describe Women [---] our dedicated resource group for women employees in just an emoji -- their reactions spoke louder than words Women [---] is committed to inspiring supporting and uplifting women across Freshworks. Through mentorship programs leadership talks networking events and community initiatives the group creates opportunities for women to thrive lead and break barriers"  
[X Link](https://x.com/FreshworksInc/status/1902374771091726781)  2025-03-19T15:01Z 18.9K followers, [---] engagements


"AI is changing the way we codebut do you trust AI-generated code Yes Only after review Not sure Manual code preferred. Yes Only after review Not sure Manual code preferred"  
[X Link](https://x.com/FreshworksInc/status/1902577274488238347)  2025-03-20T04:25Z 18.9K followers, [---] engagements


"For IT professionals AI isnt just another technology shiftits a fundamental redefinition of work itself: https://www.freshworks.com/theworks/design/3-ways-ai-redefining-it-jobs/tactic_id=6909181utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwpoll20mar https://www.freshworks.com/theworks/design/3-ways-ai-redefining-it-jobs/tactic_id=6909181utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwpoll20mar"  
[X Link](https://x.com/FreshworksInc/status/1902577470597148809)  2025-03-20T04:26Z 18.9K followers, [---] engagements


"Did you know that companies are saving an average of $1255156 per year with AI 💰 No. This is not about cost-cutting. It's about making customer experience uncomplicated. Thats why integrating AI into your omnichannel strategy isnt just an option anymore; its a necessity. And its only one of the top [--] priorities customer service leaders are focusing on in [----]. Weve uncovered the top [--] priorities and the proven strategies that successful CX leaders are using to unlock the full potential of people-first AI. Read the proven strategies for [----] to win the CX race."  
[X Link](https://x.com/FreshworksInc/status/1902707803481157998)  2025-03-20T13:04Z 18.9K followers, [---] engagements


"Spring cleaning but make it uncomplicated 😉"  
[X Link](https://x.com/FreshworksInc/status/1902752228521189460)  2025-03-20T16:00Z 18.9K followers, [---] engagements


"Big cheers to our CCMO @mikayamamoto11🎉 Her visionary leadership has secured her a spot on @HotTopicsHT' Top [---] Global B2B CMOs in Tech. We take pride in our people-first innovation and Mika's brilliance fuels our mission every day. 👏 https://hottopics.ht/awards/cmo-awards-100 https://hottopics.ht/awards/cmo-awards-100"  
[X Link](https://x.com/FreshworksInc/status/1902942810006786230)  2025-03-21T04:38Z 18.9K followers, [---] engagements


"Our latest study reveals that businesses in Australia & New Zealand achieve the highest CSAT scores globally while regions like South Asia and the Middle East continue to lag behind. Is the gap due to service quality Digital accessibility Or are we measuring satisfaction differently across regions Heres the thing: CSAT isnt a one-size-fits-all metric. A lower score doesnt always indicate poor service. It may reflect shifting customer expectations. In rapidly growing economies customers expect more than just quick resolutions; they seek proactive empathetic and localized experiences. Download"  
[X Link](https://x.com/FreshworksInc/status/1903003694314250663)  2025-03-21T08:40Z 18.9K followers, [---] engagements


"Our CEO @dmwoodside joined Avanish Sahai on The Platform Journey podcast by @tidemarkcap to share his journeywhat brought him to Freshworks where we are today and the exciting road ahead 🙌 The Platform Journey continues 🚀 In our latest episode Avanish Sahai sits down with Dennis Woodside CEO of @FreshworksInc for a conversation about building a multi-product platform that customers love. Drawing from his journey at Google Dropbox Impossible Foods and now https://t.co/ZeyL4Vx1my The Platform Journey continues 🚀 In our latest episode Avanish Sahai sits down with Dennis Woodside CEO of"  
[X Link](https://x.com/FreshworksInc/status/1903100170000273607)  2025-03-21T15:03Z 18.9K followers, [---] engagements


"✈ @RepublicAirways is reaching new heights of efficiency with Freshservices advanced ITAM powered by @device42. With better asset discovery smarter incident management and streamlined operations theyre redefining proactive IT. Learn more about Advanced ITAM 👉 https://bit.ly/4bUiz2j https://bit.ly/4bUiz2j"  
[X Link](https://x.com/FreshworksInc/status/1904198302159245685)  2025-03-24T15:47Z 18.9K followers, [---] engagements


"If AI handles the mundane tasks how would you spend the extra time Learn something new Take on a fresh project Something else (Reply 👇) Close more tasks Learn something new Take on a fresh project Something else (Reply 👇) Close more tasks"  
[X Link](https://x.com/FreshworksInc/status/1904463149161644480)  2025-03-25T09:19Z 18.9K followers, [---] engagements


"AI isnt just a tool for speeding up workflowsits a growth driver. With the AI-powered agent assist tools businesses are seeing a 35% drop in handle times and a 27% boost in customer satisfaction according to Gartner. Payal Patel senior director of solution engineering at Freshworks breaks down how AI can drive business growth and retention. ➡ https://www.freshworks.com/theworks/performance/payal-patel-ai-drives-cx-growth/tactic_id=6909181utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwimage25mar"  
[X Link](https://x.com/FreshworksInc/status/1904542287725740381)  2025-03-25T14:34Z 18.9K followers, [---] engagements


"Every CIO wants resultsfast. In todays economy theres no time for complex drawn-out implementations. Our CEO @dmwoodside shares a five-step playbook to help you unlock rapid ROI from AIwithout the hassle. 🚀 https://www.linkedin.com/pulse/navigating-economic-uncertainty-cios-guide-rapid-ai-roi-woodside-iaozc/ https://www.linkedin.com/pulse/navigating-economic-uncertainty-cios-guide-rapid-ai-roi-woodside-iaozc/"  
[X Link](https://x.com/FreshworksInc/status/1904605854160371927)  2025-03-25T18:46Z 18.9K followers, [---] engagements


"Our mission is simple: to build a supportive community where all women at Freshworks can learn connect and thrive. Meet the core team behind Women [---] Indiathe driving force bringing this mission to life. Through their passion and purpose theyre creating space for learning sharing and growing together"  
[X Link](https://x.com/FreshworksInc/status/1904849749267578978)  2025-03-26T10:55Z 18.9K followers, [---] engagements


"🎉 Big news from the @Climb_C Partner Conference Were proud to share that Freshworks has been named Climb Strategic Vendor of the Year by Climb Channel Solutions NA. 🏆 Thank you to our partners customers and the Climb team for the recognition and for continuing to believe in the power of simple impactful and people-first solutions"  
[X Link](https://x.com/FreshworksInc/status/1904945468607525030)  2025-03-26T17:16Z 18.9K followers, [---] engagements


"How to turn your AI investment into measurable outcomes not just inflated hype 🤔 In the latest episode of"The Tech Talks Daily"podcast our CEO @dmwoodside joins @NeilCHughes to share practical insights on how to drive measurable outcomes from your AI investments. https://techblogwriter.co.uk/freshworks/ https://techblogwriter.co.uk/freshworks/"  
[X Link](https://x.com/FreshworksInc/status/1905320454455476244)  2025-03-27T18:06Z 18.9K followers, [---] engagements


"Too long to listen Let #FreddyAI do the work. Instantly get call summaries key points and essential insightsso you can focus on what matters. No time wasted"  
[X Link](https://x.com/FreshworksInc/status/1905679826180341883)  2025-03-28T17:54Z 18.9K followers, [---] engagements


"🙌 The all-new Freshworks Partner Program is heremade for partners who want uncomplicated service and more impact. With the new program partners can: - Choose how they work with flexible ways to sell or deliver - Achieve faster results with shared leads training and expert support - Earn more with recurring revenue and full control over customer relationships. Learn more:"  
[X Link](https://x.com/FreshworksInc/status/1907430892307353784)  2025-04-02T13:52Z 18.9K followers, [---] engagements


"The ability to quickly scale compete and wow customers using AI is more accessible than ever. 🗣@mikayamamoto11 via Customer Think: https://customerthink.com/ai-and-humans-the-ultimate-power-duo-for-customer-success/ https://customerthink.com/ai-and-humans-the-ultimate-power-duo-for-customer-success/"  
[X Link](https://x.com/FreshworksInc/status/1907869272405357047)  2025-04-03T18:54Z 18.9K followers, [---] engagements


"What's the key to a smooth AI rollout 👀 Define clear measurable Pilot AI with small team Other (comment below) Track satisfaction Define clear measurable Pilot AI with small team Other (comment below) Track satisfaction"  
[X Link](https://x.com/FreshworksInc/status/1909518377082663047)  2025-04-08T08:07Z 18.9K followers, [---] engagements


"Indias biggest service and AI event is here🙌 Join us at #TheFreshworksExperience Mumbai 2025onMay 22for a day packed with bold ideas live product demos and real stories of rapid impact. Whether youre in IT CX or just tired of bloated toolsthis is your moment. Meet us in person or RSVP here for your virtual seat here: https://www.freshworks.com/events/experience-mumbai-2025/tactic_id=6909181utm_source=social&utm_medium=twitter&utm_campaign=fwexpmumb25&utm_term=organic&utm_content=fwimage08apr"  
[X Link](https://x.com/FreshworksInc/status/1909614407883407483)  2025-04-08T14:28Z 18.9K followers, [---] engagements


"👀 Keep an eye on your notifications. Big updates are dropping at Refresh Virtual Summit. June [--]. Global. Virtual. RSVP now: https://www.freshworks.com/events/refresh-virtual-summit-2025/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=refreshvirtualjune25&utm_term=organic&utm_content=fwvideo15may https://www.freshworks.com/events/refresh-virtual-summit-2025/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=refreshvirtualjune25&utm_term=organic&utm_content=fwvideo15may"  
[X Link](https://x.com/FreshworksInc/status/1923059851820777968)  2025-05-15T16:56Z 18.9K followers, [---] engagements


"Jess Evans CIO of Maricopa Community Colleges warns about AI becoming all buzz and no substance. If were not careful we risk falling into AI-washing where AI is more of a marketing tool than a practical asset"  
[X Link](https://x.com/FreshworksInc/status/1925625791494172837)  2025-05-22T18:52Z 18.9K followers, [--] engagements


"Wendy Turner-Williams former Chief Data Officer at Tableau highlights the importance of execution. "When you're implementing AI you don't just declare 'we're AI-ing the company.' You identify where your strengths in process data quality and infrastructure deliver consistent outcomes quickly.""  
[X Link](https://x.com/FreshworksInc/status/1925625794845442099)  2025-05-22T18:52Z 18.9K followers, [--] engagements


"Wendy Turner-Williams who has navigated new-technology challenges since the early 2000s from Microsoft to Tableau and now as CEO of offers a critical reality check to the AI conversation. You can read the full conversation here: https://www.freshworks.com/theworks/employee-experience/ai-empowered-cio-wendy-turner-williams/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=cioguide_tw&utm_term=organic&utm_content=fwvideo05jun http://TheAssociation.AI"  
[X Link](https://x.com/FreshworksInc/status/1930635078113133031)  2025-06-05T14:37Z 18.9K followers, [---] engagements


"Freshworks workflow automation clears the work so your team can stay in the flow -- delivering faster results smarter service and real ROI.🚀"  
[X Link](https://x.com/FreshworksInc/status/1932061236679569604)  2025-06-09T13:04Z 18.9K followers, [---] engagements


"Kicked off with clarity 😎 At the #RefreshEurope2025 keynote Dennis Woodside Mika Yamamoto Srinivasan Raghavan along with Raj K from @cineworld broke down how AI can deliver real impactfast scalable and without the complexity"  
[X Link](https://x.com/FreshworksInc/status/1932774978124181506)  2025-06-11T12:20Z 18.9K followers, [---] engagements


"Roger Crown VP of Technology Operations at Marathon Health and Michelle Esgar Director of Marketing & Experience at Panasonic share how their teams are simplifying day-to-day tasks and creating a more seamless work experience with Freshworks. #RefreshVirtualSummit"  
[X Link](https://x.com/FreshworksInc/status/1933227853623030017)  2025-06-12T18:20Z 18.9K followers, [---] engagements


"Where do retail companies see the biggest impact of AI in customer service in [----] Reduce agent workload Minimize inefficiency Improve service quality Automate repetitive tasks Reduce agent workload Minimize inefficiency Improve service quality Automate repetitive tasks"  
[X Link](https://x.com/FreshworksInc/status/1935278638481776908)  2025-06-18T10:09Z 18.9K followers, [---] engagements


"Automation used to be a long-term project. Now its your next 'to-do' 😏 With Freddy AI Agent's skill builder you can launch AI-powered agents in minutes. Build a skill from scratch or tap into our prebuilt skills for platforms like Shopify or Stripe to automate everything from tracking orders to processing returns. Learn more about latest launches: https://www.freshworks.com/theworks/company-news/uncomplicate-cx-launch-2025/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=junelaunch25&utm_term=organic&utm_content=fwgif24jun"  
[X Link](https://x.com/FreshworksInc/status/1937480093879714114)  2025-06-24T11:57Z 18.9K followers, [---] engagements


"Huge congratulations to the Oklahoma City Thunder on winning the [----] NBA Finals. What an incredible seven-game series against the Indiana Pacers culminating in a dominant Game [--] victory. Champions💪🏀🥳 We're proud to support the @okcthunder organization as they deliver excellence both on and off the court. Just as they've built a championship-winning team they've also built world-class operations including their IT support powered by Freshservice. Just as they've built a championship-winning team they've also built world-class operations powered by Freshservice across their IT cybersecurity"  
[X Link](https://x.com/FreshworksInc/status/1937781468136190434)  2025-06-25T07:54Z 18.9K followers, [---] engagements


"While many CIOs struggle to secure buy-in for digital initiatives Pawan Satyawali Head of Digital Services at Signify sees AI as a chance to focus on what really matters to business leaders. If you are a CIO download our latest playbook that offers actionable ideas for making AI real relevant and refreshingly uncomplicated: https://bit.ly/46c41Kp https://bit.ly/46c41Kp"  
[X Link](https://x.com/FreshworksInc/status/1937890203626307831)  2025-06-25T15:06Z 18.9K followers, [---] engagements


"Tired: Running long SQL queries and opening multiple spreadsheets for insights😖 Wired: With Freddy AI Insights get proactive insights detect anomalies flag trends and identify root causes through visual maps without SQL queries or dashboards"  
[X Link](https://x.com/FreshworksInc/status/1938193981177008250)  2025-06-26T11:13Z 18.9K followers, [---] engagements


"Brands that make the switch to Freshworks share a single goal: to eliminate the friction and confusion of complexity and just get things done faster. Hear more from our CCMO Mika Yamamoto. Watch the full keynote from the Refresh Virtual Summit on demand: https://bit.ly/45F2MmT https://bit.ly/45F2MmT"  
[X Link](https://x.com/FreshworksInc/status/1938646879631208909)  2025-06-27T17:13Z 18.9K followers, [---] engagements


"🧑💼 For Employees: Managers. HR. Team leads. Everyone gets timely prompts with clear next steps. No chaos. Just progress"  
[X Link](https://x.com/FreshworksInc/status/1939683775925129564)  2025-06-30T13:53Z 18.9K followers, [---] engagements


"Learn more about the release: https://www.freshworks.com/pressrelease/freshworks-launches-freshservice-journeys-to-make-work-life-easier-by-removing-frustration-from-employee-experiences/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=nc&utm_term=organic&utm_content=fwtweetthread30jun https://www.freshworks.com/pressrelease/freshworks-launches-freshservice-journeys-to-make-work-life-easier-by-removing-frustration-from-employee-experiences/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=nc&utm_term=organic&utm_content=fwtweetthread30jun"  
[X Link](https://x.com/FreshworksInc/status/1939683779146301659)  2025-06-30T13:53Z 18.9K followers, [---] engagements


"AI revolution is no longer top-down. It's bottom up. And small businesses are leading the charge in embedding AI tools to drive their productivity close talent gaps and scale smarter 😎"  
[X Link](https://x.com/FreshworksInc/status/1940736789259657483)  2025-07-03T11:38Z 18.9K followers, [---] engagements


"The new era in public service is agentic.🧠 https://www.freshworks.com/theworks/employee-experience/agentic-ai-opportunity-government/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwurl08jul https://www.freshworks.com/theworks/employee-experience/agentic-ai-opportunity-government/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwurl08jul"  
[X Link](https://x.com/FreshworksInc/status/1942614093715636593)  2025-07-08T15:57Z 18.9K followers, [---] engagements


"If you know us you know there's one thing in this world we always love to do. IT'S CUTTING COMPLEXITY. So when Freshservice had to process realtime notificatiions across Slack Teams Whatsapp phone SMS ender a strict 1-second SLA we knew one thing"  
[X Link](https://x.com/FreshworksInc/status/1943225424164851913)  2025-07-10T08:26Z 18.9K followers, [---] engagements


"Think being a CIO is all about technology Think again. Our CIO Ashwin Ballal shares what really drives success in leadership. Download our latest playbook for key insights from IT and tech leaders about what it takes to leadand winwith AI. https://bit.ly/40qdiuQ https://bit.ly/40qdiuQ"  
[X Link](https://x.com/FreshworksInc/status/1946154105803604477)  2025-07-18T10:24Z 18.9K followers, [---] engagements


"Heres the story of how a single blackout exposed the need for operational resilience and why the DORA Act was built for moments like this. A THREAD 🧵"  
[X Link](https://x.com/FreshworksInc/status/1948711622853181613)  2025-07-25T11:47Z 18.9K followers, [---] engagements


"🗓 April [--] [----]. The lights go out across Spain Portugal France Germany Italy and Andorra. Not just homes but banks stores and entire payment systems. 55+ million people impacted. But heres the twist 👇"  
[X Link](https://x.com/FreshworksInc/status/1948711625042632930)  2025-07-25T11:47Z 18.9K followers, [--] engagements


"Double podium for @McLarenF1 Racing Team at the #BelgianGP 🏁🧡🧡🏁 Proud to support every step 😇 #F1 #TeamPapaya #FreshworksUncomplicates"  
[X Link](https://x.com/FreshworksInc/status/1949539586587472381)  2025-07-27T18:37Z 18.9K followers, [---] engagements


"Support shouldnt just be seen as a problem-solving function its a powerful opportunity for real-time relationship-building. Michelle Esgar shares how customer experience teams can deliver more value faster by removing friction for both employees and customers alike. Watch the full session of Michelle Esgar Mika Yamamoto and Roger Crown from the Refresh Virtual Summit now available on-demand: https://www.freshworks.com/events/refresh-virtual-summit-2025tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=refreshvirtualjune25&utm_term=organic&utm_content=fwvideo28jul"  
[X Link](https://x.com/FreshworksInc/status/1949786810382479713)  2025-07-28T10:59Z 18.9K followers, [---] engagements


"What core skills do you need to thrive in the AI era Hint: The answer starts (and ends) with being human. Our leaders reveal the intangible skills that AI cant touch. Which one will you master first 👇"  
[X Link](https://x.com/FreshworksInc/status/1950148626568577469)  2025-07-29T10:57Z 18.9K followers, [---] engagements


"Always flying 🚀🚀🚀 #F1 #HungarianGP #McLaren [--] minutes remaining in FP1: Lando P1 Oscar P2 #McLaren #HungarianGP https://t.co/7xohLth8jy [--] minutes remaining in FP1: Lando P1 Oscar P2 #McLaren #HungarianGP https://t.co/7xohLth8jy"  
[X Link](https://x.com/FreshworksInc/status/1951278320655511688)  2025-08-01T13:46Z 18.9K followers, [---] engagements


"Go team papaya 🙌🧡 #F1 #HungarianGP 🧡 #McLaren #HungarianGP https://t.co/8rNkuebbSc 🧡 #McLaren #HungarianGP https://t.co/8rNkuebbSc"  
[X Link](https://x.com/FreshworksInc/status/1951990829666451950)  2025-08-03T12:57Z 18.9K followers, [---] engagements


"We're coming to Times Square and you won't want to miss what's in store. 🏙🗽 Join IT and CX leaders at #FreshworksUncomplicates world tour for bold insights service-accelerating agentic AI and iconic experiences hosted at the NASDAQ headquarters. Be part of the conversation shaping the future: https://bit.ly/4m0qf7a https://bit.ly/4m0qf7a"  
[X Link](https://x.com/FreshworksInc/status/1952464728116043803)  2025-08-04T20:20Z 18.9K followers, [---] engagements


"The numbers are in. And they're better than ever. The [----] Freshservice Benchmark Report just dropped analyzing 187+ million tickets from [-----] organizations across [---] countries. The headline AI isn't coming anymore. It's already working and delivering real results. Download the full report: https://www.freshworks.com/freshservice/benchmark-report-2025/tactic_id=6909181&utm_source=social&utm_medium=facebook&utm_campaign=fsbr25&utm_term=organic&utm_content=fwgif12aug"  
[X Link](https://x.com/FreshworksInc/status/1955153026366230779)  2025-08-12T06:23Z 18.9K followers, [---] engagements


"HelloFresh replaced adhoc spreadsheets and email threads with Freshservice and turned incident chaos into clarity. What changed for @HelloFresh - Faster triage with intelligent incident workflows - One source of truth across teams (with SKUs linked to incident IDs) - Real-time collaboration instead of back-and-forth emails - Better decisions with advanced analytics and scheduled custom reports Read the full story: https://bit.ly/45wXzvy https://bit.ly/45wXzvy"  
[X Link](https://x.com/FreshworksInc/status/1955400427224068174)  2025-08-12T22:46Z 19K followers, [---] engagements


"AI PROJECTS FAIL BECAUSE OF ONE MISSING PIECE. (No. It's not the technology) At #Ai42025 our Senior Director of Solution Engineering Payal Patel shared the stage with leaders from Daimler and Airbus to talk AI transformation. She revealed what separates AI success stories from expensive failures. The missing piece Starting with the problem not the tech. ✅If the right leaders aren't evaluating with you adoption dies before it starts. ✅AI without clear metrics is like flying blind. Know what success looks like before you build. ✅ Understand your processes and pain points before you touch any"  
[X Link](https://x.com/FreshworksInc/status/1955681618154152006)  2025-08-13T17:23Z 18.9K followers, [---] engagements


"We're back and all set to bring the energy at Refresh North America [----] ⚾🤩 Join us at the legendary Oracle Park in San Francisco on November [--] [----] where 400+ CX and IT leaders will discover how AI can drive impact without the complexity. Are you ready for bold ideas real talk and straight-to-payoff strategies Mark your calendar to grab your free spot: https://bit.ly/46VOrmG https://bit.ly/46VOrmG"  
[X Link](https://x.com/FreshworksInc/status/1957456003634434160)  2025-08-18T14:54Z 18.9K followers, [--] engagements


"We're back and all set to bring the energy at Refresh North America [----] ⚾🤩 Join us at the legendary Oracle Park in San Francisco on November [--] [----] where 400+ CX and IT leaders will discover how to drive impact without complexity. Are you ready for bold ideas real talk and straight-to-payoff strategies Mark your calendar to grab your free spot: https://bit.ly/46VOrmG https://bit.ly/46VOrmG"  
[X Link](https://x.com/FreshworksInc/status/1957484641343902012)  2025-08-18T16:48Z 19K followers, [---] engagements


"🚨 HARD TRUTH ALERT Only 17% of CX teams can prove ROI. Not because the value of CX isnt realbut because its invisible to the people holding the budget. Here's how to translate CX "soft metrics" into hard numbers for executives: ✅ Connect customer metrics to business results (higher CSAT = higher renewals lower cost-to-serve stronger LTV) ✅ Instead of competing for credit define shared outcomes and co-own KPIs with product marketing and sales. ✅ Make CX a company-wide culture not just a CX team function Read the full conversation with @IsabelleZdatny on TheWorks:"  
[X Link](https://x.com/FreshworksInc/status/1960058963212345827)  2025-08-25T19:17Z 19K followers, [---] engagements


"The [----] Freshservice Benchmark Report is here. 187M+ tickets analyzed. The findings AI is no longer experimentalit's essential. A THREAD"  
[X Link](https://x.com/FreshworksInc/status/1962772365617897909)  2025-09-02T06:59Z 19K followers, [---] engagements


"Ready set e-sign. Right inside Freshservice ✍ 😇 We've teamed up with @Docusign to make your workday smoother. Now you can send track and complete e-signatures without leaving Freshservice. Two trusted names one seamless flow. Less chasing more resolving. This is how work should feel. Learn more: https://www.freshworks.com/apps/docusign_-_orch/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=docusign&utm_term=organic&utm_content=fwvideo04sep"  
[X Link](https://x.com/FreshworksInc/status/1963471981266804819)  2025-09-04T05:19Z 19K followers, [---] engagements


"Today we announced the upcoming retirement of Girish Mathrubootham Executive Chairman Chairman of the Freshworks Board and our founder. Beginning December 1st our current Lead Independent Director Roxanne Austin will serve as the new Chair http://bit.ly/4g4UffY http://bit.ly/4g4UffY"  
[X Link](https://x.com/FreshworksInc/status/1963705150679490816)  2025-09-04T20:46Z 19K followers, [---] engagements


"All set for monzo #F1 #ItalianGP 🏠 #McLaren #ItalianGP https://t.co/AeNOvTFePL 🏠 #McLaren #ItalianGP https://t.co/AeNOvTFePL"  
[X Link](https://x.com/FreshworksInc/status/1963970543947743419)  2025-09-05T14:20Z 19K followers, [---] engagements


"Another double podium for the team 🧡 From pit wall to paddock @McLarenF1 Racing Team stays in sync with Freshworksfueling focus clarity and results 🏆 #McLaren #F1 #ItalianGP"  
[X Link](https://x.com/FreshworksInc/status/1965188540804874617)  2025-09-08T23:00Z 19K followers, [---] engagements


"We're headed to San Francisco this November Refresh North America [----] brings Freshworks leaders industry experts and real ROI stories together under one roof. Join us in person to uncomplicate. grow. GROW ✨ 🚀 Save your free spot: #FreshworksUncomplicates https://bit.ly/42oTCbv https://bit.ly/42oTCbv https://bit.ly/42oTCbv https://bit.ly/42oTCbv"  
[X Link](https://x.com/FreshworksInc/status/1965520907595604407)  2025-09-09T21:01Z 19K followers, [---] engagements


"New: @Docusign for Freshservice 🤝 Send documents for e-signature track status in real-time and auto-attach signed docs to tickets. No more email chains or lost paperwork 😇"  
[X Link](https://x.com/FreshworksInc/status/1965830126916297107)  2025-09-10T17:30Z 19K followers, [---] engagements


"Customers don't think in channels. They just want help when they need it. Take Dune London a leading UK fashion retailer. They stopped building support silos and started building complete customer relationships instead. With Freddy AI powering their customer and employee experience their teams can focus on what really matters: helping people"  
[X Link](https://x.com/FreshworksInc/status/1966094499446128650)  2025-09-11T11:00Z 19K followers, [---] engagements


"Gearing up for #AzerbaijanGP. Great teams keep their eyes on the road leaving complexity behind and putting every ounce of energy into performance that matters. All the best @McLarenF1 #TeamPapaya #McLaren #FreshworksUncomplicates"  
[X Link](https://x.com/FreshworksInc/status/1969011406239301959)  2025-09-19T12:11Z 19K followers, [---] engagements


"Where are you watching the #AzerbaijanGP from 🌍 @McLarenF1 #F1 Breakfast in Brazil Lunchtime in London Dinner in Japan What meal are you having when the lights go out in Baku 🍽 #McLaren #AzerbaijanGP @GoogleChrome https://t.co/DfBNw0J66C Breakfast in Brazil Lunchtime in London Dinner in Japan What meal are you having when the lights go out in Baku 🍽 #McLaren #AzerbaijanGP @GoogleChrome https://t.co/DfBNw0J66C"  
[X Link](https://x.com/FreshworksInc/status/1969715557634285903)  2025-09-21T10:49Z 19K followers, [---] engagements


"Dr. Benjamin Granger chief workplace psychologist at @Qualtrics just called out the biggest problem in employee experience measurement 👀👇"  
[X Link](https://x.com/FreshworksInc/status/1970573800250003841)  2025-09-23T19:39Z 19K followers, [---] engagements


"The old way: 😤 Random surveys interrupting work 😵💫 Annual questionnaires that miss daily friction Exit interviews after it's too late The new way: ✅ Contextual feedback within workflows 🧐 AI reading sentiment from help desk interactions 🎯 Real-time insights that don't interrupt work"  
[X Link](https://x.com/FreshworksInc/status/1970573803437629765)  2025-09-23T19:39Z 19K followers, [---] engagements


"Those blobs. Those lights. 😍 Every time I see that dark glitter helmet it looks better and better 🤩 https://t.co/kIDtQabH5B Every time I see that dark glitter helmet it looks better and better 🤩 https://t.co/kIDtQabH5B"  
[X Link](https://x.com/FreshworksInc/status/1974107124998484141)  2025-10-03T13:39Z 19K followers, [---] engagements


"Congrats @McLarenF1 Racing Team on winning your 10th Constructors Championship This is what happens when two teams share the same values: keep it simple move fast put people first. We are proud to be part of this journey 😇 #FreshworksUncomplicates #McLarenF1 @ZBrownCEO @LandoNorris @OscarPiastri"  
[X Link](https://x.com/FreshworksInc/status/1974907340433354854)  2025-10-05T18:39Z 19K followers, [---] engagements


"Every company wants to be in the fourth quadrant 👀 ✅ High employee satisfaction ✅ Less costs ✅ Sustainable growth When AI uncomplicates work service teams get there. Less busywork more time for complex problems. Better tools make agents better at their jobs instead of adding more complexity"  
[X Link](https://x.com/FreshworksInc/status/1975844104014852448)  2025-10-08T08:41Z 19K followers, [---] engagements


"Grab our free blueprint and build efficient AI-driven service operations for your business: https://www.freshworks.com/resources/cio-guide-roi-ai-it-operations/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=cioguide&utm_term=organic&utm_content=fwcreative30dec https://www.freshworks.com/resources/cio-guide-roi-ai-it-operations/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=cioguide&utm_term=organic&utm_content=fwcreative30dec"  
[X Link](https://x.com/FreshworksInc/status/1975844258386215337)  2025-10-08T08:42Z 19K followers, [---] engagements


"The most successful implementations started small. Really small. One process one team measurable impact"  
[X Link](https://x.com/FreshworksInc/status/1978398520169341064)  2025-10-15T09:52Z 19K followers, [--] engagements


"ROI frameworks that looked good on paper often failed in practice. We focused on what actually worked"  
[X Link](https://x.com/FreshworksInc/status/1978398522538922159)  2025-10-15T09:52Z 19K followers, [--] engagements


"Sometimes the best insights come from admitting what doesn't work. Our CIO handbook is built on real stories from real implementationsincluding the failures that taught us the most. https://www.freshworks.com/resources/cio-guide-roi-ai-it-operations/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=cioguide&utm_term=organic&utm_content=fwcarousel15oct https://www.freshworks.com/resources/cio-guide-roi-ai-it-operations/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=cioguide&utm_term=organic&utm_content=fwcarousel15oct"  
[X Link](https://x.com/FreshworksInc/status/1978398525898846454)  2025-10-15T09:52Z 19K followers, [---] engagements


"@GroqInc @McLarenF1 @Dropbox @Cisco @GeminiApp @eBay @DellTech @okta @okx @Mastercard @Workday @IronMountain @ArrowGlobal The best kind of friends 🧡"  
[X Link](https://x.com/FreshworksInc/status/1979149318784184749)  2025-10-17T11:35Z 19.1K followers, [--] engagements


"We at #Freshworks believe in the philosophy that people while doing their regular jobs do go out of their way to provide exceptional #CustomerService . These Customer Heroes create #WOWmoments Here's the chance for you to show your Love and Appreciation"  
[X Link](https://x.com/FreshworksInc/status/963740454071095297)  2018-02-14T11:43Z 18.9K followers, [--] engagements

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