#  @FreshworksInc Freshworks Inc Freshworks Inc posts on X about ai, business, ceo, mclaren the most. They currently have [------] followers and [---] posts still getting attention that total [---] engagements in the last [--] hours. ### Engagements: [---] [#](/creator/twitter::869782118380871680/interactions)  - [--] Week [-----] +7.30% - [--] Month [------] +45% - [--] Months [------] +46% - [--] Year [------] +140% ### Mentions: [--] [#](/creator/twitter::869782118380871680/posts_active)  - [--] Week [--] -38% - [--] Month [--] +117% - [--] Months [---] +112% - [--] Year [---] +243% ### Followers: [------] [#](/creator/twitter::869782118380871680/followers)  - [--] Week [------] no change - [--] Month [------] -0.13% - [--] Months [------] +0.47% - [--] Year [------] +1% ### CreatorRank: [---------] [#](/creator/twitter::869782118380871680/influencer_rank)  ### Social Influence **Social category influence** [stocks](/list/stocks) [technology brands](/list/technology-brands) [finance](/list/finance) [countries](/list/countries) [formula 1](/list/formula-1) [luxury brands](/list/luxury-brands) [automotive brands](/list/automotive-brands) [travel destinations](/list/travel-destinations) [exchanges](/list/exchanges) [events](/list/events) **Social topic influence** [ai](/topic/ai), [business](/topic/business), [ceo](/topic/ceo), [mclaren](/topic/mclaren), [software](/topic/software), [employees](/topic/employees), [service](/topic/service), [systems](/topic/systems), [6969](/topic/6969), [we are](/topic/we-are) **Top accounts mentioned or mentioned by** [@mclarenf1](/creator/undefined) [@mrgirish](/creator/undefined) [@landonorris](/creator/undefined) [@dmwoodside](/creator/undefined) [@mikayamamoto11](/creator/undefined) [@nasdaq](/creator/undefined) [@databricks](/creator/undefined) [@hyken](/creator/undefined) [@aws](/creator/undefined) [@pramki](/creator/undefined) [@forbesindia](/creator/undefined) [@forbes](/creator/undefined) [@johnynixon](/creator/undefined) [@fabletics](/creator/undefined) [@thecube](/creator/undefined) [@awscloud](/creator/undefined) [@firehydrant](/creator/undefined) [@gordonreesllp](/creator/undefined) [@isabellezdatny](/creator/undefined) [@ipostal1](/creator/undefined) **Top assets mentioned** [Microsoft Corp. (MSFT)](/topic/microsoft) [Freshworks Inc. (FRSH)](/topic/$frsh) [Shopify Inc (SHOP)](/topic/$shop) [Mastercard, Inc. (MA)](/topic/$ma) [Intuit Inc. (INTU)](/topic/intuit) ### Top Social Posts Top posts by engagements in the last [--] hours "We're heading to Las Vegas 🤩 Come meet the Freshworks team at Customer Contact Week [----] and discover AI-powered support that's actually easy to use with a rapid impact" [X Link](https://x.com/FreshworksInc/status/1927451489850572976) 2025-05-27T19:47Z 19.1K followers, [---] engagements "Were joining the fast lane 🛣 Were beyond excited to team up with the iconic @McLarenF1 and kick off this partnership with a warm welcome from @LandoNorris. We cant wait to make history together. Learn more: #FreshworksUncomplicates https://www.freshworks.com/pressrelease/mclaren-racing-announces-freshworks-as-an-official-partner-of-the-mclaren-formula-1-team/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=projectkiwi&utm_term=organic&utm_content=fwvideo22jul" [X Link](https://x.com/anyuser/status/1947678297908760638) 2025-07-22T15:21Z 19K followers, 10.3K engagements "MCL39 = Pure speed ✨ #McLaren #F1 #azerabaijanGP LAP 19/51: Lando remains in P8. #McLaren #AzerbaijanGP https://t.co/vP5Jllp9TY LAP 19/51: Lando remains in P8. #McLaren #AzerbaijanGP https://t.co/vP5Jllp9TY" [X Link](https://x.com/FreshworksInc/status/1969731007365669247) 2025-09-21T11:50Z 19.1K followers, [---] engagements "Seamless journeys. Effortlessly orchestrated. With Freshservice Journeys manage onboarding offboarding promotions relocations and more with ease. No bottlenecks no manual follow-ups no delays" [X Link](https://x.com/FreshworksInc/status/1978143312155389977) 2025-10-14T16:58Z 19.1K followers, [---] engagements "Ever feel like your backlog has a backlog Chris Robinson CIO at @ManMetUni manages [---] items in the queue and [--] live projects at any given time. His approach isn't about doing everything. It's about balance. Transform. Improve. Modernize legacy. All at once. Strategy isn't picking favorites. It's knowing what needs to run in parallel" [X Link](https://x.com/FreshworksInc/status/1978513582598898040) 2025-10-15T17:29Z 19.1K followers, [---] engagements "We studied [---------] tickets from 10000+ organizations. The finding that surprised us most 👀 Business teams using ESM are matching IT on key service metrics. HR finance and facilities are hitting 79.5% first contact resolution 📈 Our Senior Director of Product Marketing Ravi Tharisayi breaks down the data and where to focus your AI investments: https://www.freshworks.com/theworks/employee-experience/ravi-tharisayi-esm-benchmark-findings/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwcreative17oct" [X Link](https://x.com/FreshworksInc/status/1979154341240926636) 2025-10-17T11:55Z 19.1K followers, [----] engagements "HOLA MEXICO CITY The @mclarenF1 Team heads to the high-altitude showdown powered by technology that stays sharp when the air gets thin. Race week energy it is #FreshworksUncomplicates" [X Link](https://x.com/FreshworksInc/status/1981787085502558411) 2025-10-24T18:17Z 19.1K followers, [---] engagements "POLE POSITION for @LandoNorris @McLarenF1 Racing Team owns #MexicoGP qualifying. When you strip away the friction brilliance breaks through. We keep McLaren Formula [--] Teams operations running smoothly so they can focus on what they do best. #FreshworksUncomplicates" [X Link](https://x.com/FreshworksInc/status/1982219916468973981) 2025-10-25T22:57Z 19.1K followers, [---] engagements "Congratulations to @LandoNorris and the entire @McLarenF1 Racing Team on winning the #MexicoGP #FreshworksUncomplicates Youre looking at a [--] x GRAND PRIX WINNER 🏆🧡 #McLaren #MexicoGP https://t.co/t9IxK1TPto Youre looking at a [--] x GRAND PRIX WINNER 🏆🧡 #McLaren #MexicoGP https://t.co/t9IxK1TPto" [X Link](https://x.com/FreshworksInc/status/1982587224043733206) 2025-10-26T23:16Z 19.1K followers, [---] engagements "Our customers said it best: - "So easy to deploy." - "AI ticket summary is essential." - "We chose the proximity with teams." Our first Freshdesk Executive Connect brought over [--] CX leaders to our Paris office. Leaders from @RATPgroup @HeyCulligan and Exail joined our team to dig into the questions that matter: 🌍 How is the CX landscape evolving 🤖 How is AI boosting agent productivity and customer satisfaction 📈 How do French companies achieve +220% ROI in just a few months Huge thanks to everyone who showed up. More time with customers like this is exactly what we need 🙌" [X Link](https://x.com/FreshworksInc/status/1984249373786505717) 2025-10-31T13:21Z 19.1K followers, [---] engagements "ITSM horror story: IT team: We encourage you first to consult our self-service portal to resolve your issues. Raise tickets only for critical needs. The ticket: Hello IT team where do I find the self-service portal" [X Link](https://x.com/FreshworksInc/status/1984333554910625937) 2025-10-31T18:56Z 19.1K followers, [---] engagements "As a rapidly growing software company @databricks needed to reduce downtime and increase scalability in its IT service operations. After implementing Freshservice Databricks achieved a 23% self-service deflection rate. Learn more: https://www.freshworks.com/customers/stories/databricks/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=nc_cs&utm_term=organic&utm_content=fwvideo03nov https://www.freshworks.com/customers/stories/databricks/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=nc_cs&utm_term=organic&utm_content=fwvideo03nov" [X Link](https://x.com/FreshworksInc/status/1985328449448284662) 2025-11-03T12:49Z 19.1K followers, [---] engagements "At Freshworks we believe software shouldnt get in the way of exceptional service. Here's a special message from our CEO Dennis Woodside. Register now for the Refresh Virtual Summit ➡ #FreshworksUncomplicates https://bit.ly/47JrHFf https://bit.ly/47JrHFf" [X Link](https://x.com/FreshworksInc/status/1986863878697828449) 2025-11-07T18:30Z 19.1K followers, [---] engagements "Proud to be part of this team🧡 @McLarenF1 #McLaren #F1 #BrazilGP See you on the grid 👀 #McLaren #BrazilGP https://t.co/glFsTLsNRY See you on the grid 👀 #McLaren #BrazilGP https://t.co/glFsTLsNRY" [X Link](https://x.com/FreshworksInc/status/1987572178758611000) 2025-11-09T17:25Z 19.1K followers, [---] engagements "Freshworks was named a Strong Performer and recognized for its focus on simplified unified service management and AI-assisted productivity. Access the The @forrester Wave: Enterprise Service Management Q4 [----]. Access the full report here: https://www.freshworks.com/freshservice/resources/ebooks/forrester-esm-wave-2025/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=nc&utm_term=organic&utm_content=fwcreative11nov" [X Link](https://x.com/FreshworksInc/status/1988464307034640495) 2025-11-12T04:30Z 19.1K followers, [---] engagements "Leaders in the UK are evolving with people-first AI. Sam O'Neill Public Sector Account Executive at Freshworks shares where organizations should invest today to unlock the full potential of AI" [X Link](https://x.com/FreshworksInc/status/1988559255209701769) 2025-11-12T10:47Z 19.1K followers, [---] engagements "Were getting ready to kick off Refresh [----] North America in San Francisco📍Stay tuned for highlights from keynotes product deep dives customer spotlights and more" [X Link](https://x.com/FreshworksInc/status/1989020168576766169) 2025-11-13T17:18Z 19.1K followers, [---] engagements "Our CCMO Mika Yamamoto spoke about the complexity crisis and how organizations can reclaim growth through our vision for uncomplicated AI-powered service. At Freshworks we know when you simplify and reduce friction everything changes" [X Link](https://x.com/FreshworksInc/status/1989077412982952227) 2025-11-13T21:06Z 19.1K followers, [--] engagements "Thank you to our customers Nicholas Solomon the Vice President Customer Service at @AMC_Networks and Josh Gomez the Vice President of IT Operations & Security at @Fabletics who joined us for a fireside chat about how they are integrating Freshworks at their organizations to bring a more unified experience for their teams and a faster and more seamless experience for their customers" [X Link](https://x.com/FreshworksInc/status/1989077415877075213) 2025-11-13T21:06Z 19.1K followers, [---] engagements "Customer service is no longer just operational its strategic. Freshdesk simplifies the CX stack and empowers teams with proactive intelligence and automation across every layer of the service organization. Proactive insights powered by Freddy AI offers visibility to service operations turns every agent into a top performer and a proactive Copilot thats on a resolution path with next best actions" [X Link](https://x.com/FreshworksInc/status/1989090823791931477) 2025-11-13T21:59Z 19.1K followers, [---] engagements "Thats a wrap on #Refresh2025 North America Huge thank you to the 400+ IT and CX leaders partners and Freshworks execs who joined us today. We are walking away from a great day with actionable insights and uncomplicated solutions" [X Link](https://x.com/FreshworksInc/status/1989152256445542605) 2025-11-14T02:03Z 19.1K followers, [---] engagements "What a day at #Refresh2025 North America. We united around one mission: make work uncomplicated and deliver real results. From customer stories (@AMCTheatres @Fabletics @DHLus + more) to new product launches Freshdesk Command Center Freddy AI Insights Intelligent Routing and AI upgrades in Freshservice it was all about building service that works. Attendees got hands-on at Freshworks Labs explored our newest AI-powered CX + EX innovations and even took a spin in the @McLarenF1 simulator. Onward to the next Refresh" [X Link](https://x.com/FreshworksInc/status/1989475567859859932) 2025-11-14T23:28Z 19.1K followers, [---] engagements "Huge congratulations to the @Dodgers on winning back-to-back World Series championships 🎉 We're proud to support the Dodgers organization as they deliver excellence both on and off the field. Just as they've built a championship-winning team they've also built world-class operations powered by Freshworks. We're honored to be part of the Dodgers family during this historic championship run. Dodgers Up 🙌" [X Link](https://x.com/FreshworksInc/status/1990446650494427539) 2025-11-17T15:47Z 19.1K followers, [---] engagements "@dmwoodside @mikayamamoto11 ICYMI: We unveiled our biggest feature drops of the year all designed for teams who want less complexity and more impact. https://www.freshworks.com/product-launches/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=refreshvirtualnov25&utm_term=organic&utm_content=fwtweetthread18nov https://www.freshworks.com/product-launches/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=refreshvirtualnov25&utm_term=organic&utm_content=fwtweetthread18nov" [X Link](https://x.com/FreshworksInc/status/1990850309506187405) 2025-11-18T18:31Z 19.1K followers, [--] engagements "Most IT complexity comes from fragmentation or silos. Their service management asset management observability and AI all typically have their own stack and processes. That's multiple systems multiple workflows multiple versions of the truth. Our approach with Freshservice brings those worlds together in one unified foundation employee service and administration all working together. #FreshworksUncomplicates" [X Link](https://x.com/FreshworksInc/status/1990854140851830942) 2025-11-18T18:46Z 19.1K followers, [--] engagements "Our customer the @McLarenF1 Team showed up at Freshworks HQ for an unforgettable day This partnership is aligned on what matters most: our commitment to our teams and providing them with uncomplicated tools and systems so they can innovate and deliver high-performance results. We met the team swapped stories and celebrated our shared drive for performance and precision" [X Link](https://x.com/FreshworksInc/status/1991170978445988270) 2025-11-19T15:45Z 19.1K followers, [---] engagements "Were proud to share that Freshdesk Omni has been named @PCMag's Editors Choice earning an Outstanding [---] out of [--] rating the highest score among customer service help desk solutions reviewed. This recognition reflects innovation that puts people first with PCMag highlighting Freshdesk Omnis unified support experience AI-powered workflows intuitive design and advanced tools that help teams deliver faster smarter more human support. PCMags overall takeaway: Advanced tools and sleek design make it an Editors' Choice winner among customer service help desk solutions" [X Link](https://x.com/FreshworksInc/status/1995526679154786356) 2025-12-01T16:13Z 19.1K followers, [---] engagements "Read the full story: https://www.pcmag.com/reviews/freshdesk https://www.pcmag.com/reviews/freshdesk" [X Link](https://x.com/FreshworksInc/status/1995527580381024622) 2025-12-01T16:17Z 19.1K followers, [---] engagements "What if your team had an extra day every week 😲 Well They already do. But they are losing it to endless meetings overlapping approvals and tech stack chaos. (That's 17% of their productivity every week) What would your team do with that day back Dan Tynan says the solution is to appoint a 'Simplifier in Chief' ➡ https://bit.ly/48ibCry https://bit.ly/48ibCry" [X Link](https://x.com/FreshworksInc/status/1996162090353180996) 2025-12-03T10:18Z 19.1K followers, [---] engagements "All of our favorites 😍 #FreshdeskCommandCenter" [X Link](https://x.com/FreshworksInc/status/1998316743308014069) 2025-12-09T09:00Z 19.1K followers, [---] engagements "Solving tickets shouldn't feel like solving puzzles. #FreshworksUncomplicates" [X Link](https://x.com/FreshworksInc/status/1998688357832880397) 2025-12-10T09:36Z 19.1K followers, [---] engagements "Most teams are stuck between reactive and managed. The best have moved to proactive. Learn how the best teams prevent problems before employees notice. https://www.freshworks.com/theworks/company-news/new-rules-it-resilience/utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwurl10dec https://www.freshworks.com/theworks/company-news/new-rules-it-resilience/utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwurl10dec" [X Link](https://x.com/FreshworksInc/status/1998804160326631669) 2025-12-10T17:17Z 19.1K followers, [---] engagements "Running the world's second-largest cinema chain means millions of movie fans and endless questions. Regal Cineworld Group turned to Freshdesk for support that scales. Now automation resolves over [---] lost-item tickets each month without agents lifting a finger. They maintain 24-hour global responses and use analytics to see 60-70% of tickets tie to memberships insights that sharpen every experience. Read the full story featuring Director of Customer Experience International Regal Cineworld Group Raj K: https://bit.ly/4p9GmQQ https://bit.ly/4p9GmQQ" [X Link](https://x.com/FreshworksInc/status/2003522327456149901) 2025-12-23T17:45Z 19.1K followers, [---] engagements "New year same mission: help people faster with fewer hoops to jump through. Wishing you a calm no-surprises 2026" [X Link](https://x.com/FreshworksInc/status/2006698174581285111) 2026-01-01T12:05Z 19.1K followers, [---] engagements "We welcome @WhitlockIS as our solution partner to bring a delightful #ITSM experience to North American businesses - on time and within budget. Read the full announcement here: https://whitlockis.com/whitlockis-and-freshworks-inc-partner-to-bring-delightful-it-service-management-experience-to-businesses-in-north-america/ https://whitlockis.com/whitlockis-and-freshworks-inc-partner-to-bring-delightful-it-service-management-experience-to-businesses-in-north-america/" [X Link](https://x.com/FreshworksInc/status/1616379441349038081) 2023-01-20T10:17Z 19.1K followers, [---] engagements "Most enterprise solutions require heavy lifting. But they shouldnt 🙅♂ In a conversation with Bob Laliberte from @theCUBE Our CMO Mika Yamamoto challenges the norm of accepting bloated systems and invites companies to choose simplicity instead. Discover how complexity is quietly stalling growth and morale in organizationsand learn practical ways to cut through it by downloading our latest ebook. https://twitter.com/i/web/status/1995912997269635565 https://twitter.com/i/web/status/1995912997269635565" [X Link](https://x.com/FreshworksInc/status/1995912997269635565) 2025-12-02T17:48Z 19.1K followers, [---] engagements "We are doubling down on a simple truth: COMPLEXITY IS THE ENEMY OF GROWTH. Liz Miller VP & Principle analyst at @constellationr Inc. spotlights how Freshworks is stripping away accidental complexity in service delivery so CX and EX teams can work with less friction and more focus on outcomes. In her words it's is all about treating simplicity as a growth strategy not a nice-to-have. https://twitter.com/i/web/status/1996435562463367621 https://twitter.com/i/web/status/1996435562463367621" [X Link](https://x.com/FreshworksInc/status/1996435562463367621) 2025-12-04T04:25Z 19.1K followers, [---] engagements "The real blocker to progress isn't capability it's complexity. In his Refresh Virtual Summit keynote our CEO Dennis Woodside highlighted the urgent need to cut complexity remove friction and empower teams to move at the speed of their customers. Register for free and watch the full keynote here: https://www.freshworks.com/events/refresh-virtual-summit-2025/utm_source=social&utm_medium=twitter&utm_campaign=refreshvirtualnov25&utm_term=organic&utm_content=fwcreative04dec" [X Link](https://x.com/FreshworksInc/status/1996444354341200260) 2025-12-04T05:00Z 19.1K followers, [---] engagements "🏆 Freshworks has been named the AWS Marketplace Partner of the Year APJ [----] The award serves as a powerful validation of Freshworks' current product roadmap and its deepening technological collaboration with @awscloud positioning us as a key innovator in the AI-driven CX and EX space. Looking forward Freshworks remains committed to leveraging its strategic AWS partnership to redefine how organizations deliver exceptional experiences. https://twitter.com/i/web/status/1996598747808297120 https://twitter.com/i/web/status/1996598747808297120" [X Link](https://x.com/FreshworksInc/status/1996598747808297120) 2025-12-04T15:13Z 19.1K followers, [---] engagements "Introducing 🥁 🥁 🥁 AI Agents Library 🎉 Go live instantly with ready-to-launch Vertical AI Agents that come with 50+ Agentic Workflows and integrations with Shopify Stripe PayPal FedEx and more. Or build your own AI agent on a no-code builder when you need something custom 😇 https://twitter.com/i/web/status/1996607913469608227 https://twitter.com/i/web/status/1996607913469608227" [X Link](https://x.com/FreshworksInc/status/1996607913469608227) 2025-12-04T15:49Z 19K followers, [---] engagements "Congratulations @LandoNorris and the @McLarenF1 Team 🏁 🎉 Your first championship is a reminder: great things happen when people and technology move as one. From supporting McLaren as a customer to celebrating wins as partners were proud to be part of your journey from all of us at Freshworks. #F1 #AbuDhabiGP #McLaren https://twitter.com/i/web/status/1997707084402458713 https://twitter.com/i/web/status/1997707084402458713" [X Link](https://x.com/FreshworksInc/status/1997707084402458713) 2025-12-07T16:37Z 19K followers, [----] engagements "When @KuehneCompany was looking for an ITSM tool they had a checklist (And Freshservice checked every box): ✅ Implement it ourselves ✅ Customize without developers ✅ Scale without complexity Their 3-person IT team had it up and running in a month. Read the full story of their process and how they internally marketed it for encouraging adoption. Link in comments. https://twitter.com/i/web/status/1998431765866709176 https://twitter.com/i/web/status/1998431765866709176" [X Link](https://x.com/FreshworksInc/status/1998431765866709176) 2025-12-09T16:37Z 19.1K followers, [---] engagements "ICYMI: Freshworks introduces Freshservice for Business Teams now available as a standalone product no longer requiring an existing Freshservice IT Service Management (ITSM) implementation. Built for HR finance facilities legal and other business functions it enables organizations to scale service delivery with modern AI-driven operational excellence. https://twitter.com/i/web/status/2017017524169175355 https://twitter.com/i/web/status/2017017524169175355" [X Link](https://x.com/FreshworksInc/status/2017017524169175355) 2026-01-29T23:30Z 19.1K followers, [--] engagements "Another enterprise chooses our fresh approach to AI-powered IT service software.🚀 We're proud to welcome @TravisPerkinsCo the UKs leading distributor of building materials and a household name to the Freshworks community. Travis Perkins is the latest customer to make the switch from legacy complexity to service efficiency. With [-----] employees spread across [----] locations Travis Perkins needed an AI-powered solution that would deliver impact fast and they found it with Freshworks. Using Freshservice and Freddy AI Copilot Freshworks is helping Travis Perkins provide best-in-class IT service" [X Link](https://x.com/FreshworksInc/status/1914714153425756276) 2025-04-22T16:13Z 19K followers, [---] engagements "We're celebrating the people behind every great experienceour customers. 🎉🏆 The Freshworks Global Customer Awards recognize outstanding organizations and individuals who are using Freshworks to create meaningful change uncomplicating work inspiring teams and delivering powerful business outcomes. Stay tuned to meet the winners https://twitter.com/i/web/status/1998030035568009459 https://twitter.com/i/web/status/1998030035568009459" [X Link](https://x.com/FreshworksInc/status/1998030035568009459) 2025-12-08T14:00Z 19K followers, [---] engagements "CUSTOMER SERVICE SOFTWARE THAT PUTS PEOPLE FIRST 👏 With Freshdesk you get everything you need to support customers and empower teams in one place available out of the box. No endless setup. No surprises. Just a workspace where your team doesn't keep up they stay ahead 😎" [X Link](https://x.com/FreshworksInc/status/1999039504863183000) 2025-12-11T08:52Z 19K followers, [---] engagements "Behind every fast lap is an IT team moving just as fast. 🙌 @McLarenF1 Team operates with thousands of moving parts working together. From the garage to the paddock teams rely on clear seamless support to keep everything running smoothly. And with Freshservice the IT team makes sure everyone has what they need the moment they need it. Proud to help power the team behind the team. https://twitter.com/i/web/status/1999175150684561908 https://twitter.com/i/web/status/1999175150684561908" [X Link](https://x.com/FreshworksInc/status/1999175150684561908) 2025-12-11T17:51Z 19K followers, [---] engagements "Throwback to the marathon that still lives rent-free in our heads 💙 Freshworks Chennai Marathon was unforgettable and were doing it all over again. See you at the start line in [----] 🙌" [X Link](https://x.com/FreshworksInc/status/1999405452946219096) 2025-12-12T09:06Z 19K followers, [---] engagements "At @bstormAI our CEO @dmwoodside joined Fortunes @agarfinks and Xero CEO Sukhinder Singh Cassidy discussed complexity in the software industry and how customers are using AI to uncomplicate their work. Key takeaways: ➡ Customers want outcomes not buzzwords. Teams need tools that help them do more not more tech to manage. ➡ Complexity slows teams down. Tool sprawl and disconnected systems waste time and reduce productivity. AI must deliver value right out of the box. ➡ AI should be simple to adopt. Businesses dont want long drawn-out custom implementations. They want solutions that work" [X Link](https://x.com/FreshworksInc/status/1999525535832244426) 2025-12-12T17:03Z 19K followers, [---] engagements "Powering the superheroes behind the superheroes. With Freshservice @Marvel delivers enterprise value without enterprise complexity. From the IT desk to the multiverse Freshservice keeps operations running like a perfectly-scripted battle scene" [X Link](https://x.com/FreshworksInc/status/2000430697924669667) 2025-12-15T05:00Z 19K followers, [---] engagements "📢🔥BIG NEWS Freshworks has entered into a definitive agreement to acquire @FireHydrant With this combination we will be able to bring together Freshservice's IT service management platform with FireHydrant's AI-native IT operations technology to create a truly unified ServiceOps experience. ➡ Faster incident response ➡ Clearer resolution path ➡ Proactive IT reliability Moving companies from reactive firefighting to resilient service. Learn more:" [X Link](https://x.com/FreshworksInc/status/2000568661149634733) 2025-12-15T14:08Z 19K followers, [---] engagements "The CTO's role isn't what it used to be. It's less about laptops and emails and more about strategic impact. Simon Farnsworth CTO of ITV in conversation with our CEO Dennis Woodside explains today's tech leaders sit at the top table because data and AI aren't just enablersthey're the game changers. https://twitter.com/i/web/status/2000646232910487671 https://twitter.com/i/web/status/2000646232910487671" [X Link](https://x.com/FreshworksInc/status/2000646232910487671) 2025-12-15T19:16Z 19K followers, [---] engagements "Complexity slows teams down. Freshworks doesnt. Our focus is simple: help teams deliver better service with software thats easy to use quick to adopt and built to create real impact without the overhead. So customers get faster answers employees stay productive and work feels a lot less complicated. #FreshworksUncomplicates https://twitter.com/i/web/status/2000916412353691894 https://twitter.com/i/web/status/2000916412353691894" [X Link](https://x.com/FreshworksInc/status/2000916412353691894) 2025-12-16T13:10Z 19K followers, [---] engagements "ICYMI: Meet DEW Our new UX system for Freshservice and Freshdesk. This isnt just a design refresh. Built by our product and design teams DEW rethinks how teams experience Freshworks with an AI-native uncomplicated interface thats easy to set up easy to use and instantly familiar. The result A calmer sharper workspace that helps agents onboard faster and stay focused on the work that actually matters. And with Freddy AI built right in intelligence shows up exactly where its needed helping IT and support teams resolve issues faster with fewer clicks and no extra training. Read everything about" [X Link](https://x.com/FreshworksInc/status/2000990366359499027) 2025-12-16T18:04Z 19K followers, [---] engagements "The reason we went with Freshworks is the simplicity it offers our organization. In a conversation with @BobLaliberte from @@theCUBE Director of Business Technology @McLarenF1 Racing Dan Keyworth explains how McLaren Racing is using Freshworks to uncomplicate service and keep the car from ever stopping on track with proactive workflows across [--] global races and six traveling garages. https://twitter.com/i/web/status/2001087572064256332 https://twitter.com/i/web/status/2001087572064256332" [X Link](https://x.com/FreshworksInc/status/2001087572064256332) 2025-12-17T00:30Z 19K followers, [---] engagements "2025 had too many tabs open. In [----] were clearing the screen. Our word is 'Uncomplicates' Whats yours #FreshworksUncomplicates" [X Link](https://x.com/FreshworksInc/status/2001185882238271851) 2025-12-17T07:01Z 19K followers, [---] engagements "Great service isnt just fast replies. Its showing up already knowing the full story. At Refresh Virtual Summit [----] Maggie Singh chief product and technology officer at People [---] shared how her teams use AI and a unified ticketing system so every handoff comes with full contextno customer retelling their issue no agent starting cold. https://twitter.com/i/web/status/2001247308550176992 https://twitter.com/i/web/status/2001247308550176992" [X Link](https://x.com/FreshworksInc/status/2001247308550176992) 2025-12-17T11:05Z 19K followers, [---] engagements "If your data lives in five places its a sign: You don't need one more system. Its unifying what you already have Read the full story from CX Today: https://bit.ly/4oZZHUg https://bit.ly/4oZZHUg" [X Link](https://x.com/FreshworksInc/status/2001588434658283869) 2025-12-18T09:40Z 19K followers, [---] engagements "POV: You're having an uncomplicated day at Freshworks HQ 😎#FreshworksUncomplicates" [X Link](https://x.com/FreshworksInc/status/2001593400324174264) 2025-12-18T10:00Z 19K followers, [---] engagements "20%. Yes thats the amount of software budget the average company wastes on complexity 😬 Learn how designating a 'Simplifier in Chief' can help make everyone less stressed out and more productive: https://bit.ly/4oZzRjo https://bit.ly/4oZzRjo" [X Link](https://x.com/FreshworksInc/status/2001676401586438505) 2025-12-18T15:30Z 19K followers, [---] engagements "🚌 Big Bus Tours put CX in the fast lane. With Freddy AI Copilot agents spend less time typing up tickets and more time focusing on people. Freddy AI automatically summarizes customer conversations and creates detailed support tickets in seconds saving time reducing manual work and keeping service moving smoothly. Ollie Wildeman Vice President of Customer explains how Freshworks uncomplicates support for their teams that never stop moving. https://twitter.com/i/web/status/2001770822579429765 https://twitter.com/i/web/status/2001770822579429765" [X Link](https://x.com/FreshworksInc/status/2001770822579429765) 2025-12-18T21:45Z 19K followers, [---] engagements "We recently received a ticket that said My laptop froze because its overheating. And thats been on our minds lately. 🤔" [X Link](https://x.com/FreshworksInc/status/2002183428389622059) 2025-12-20T01:05Z 19K followers, [---] engagements "It's time to unscramble your operations. #FreshworksUncomplicates" [X Link](https://x.com/FreshworksInc/status/2002952322138198300) 2025-12-22T04:00Z 19K followers, [---] engagements "ICYMI: Our latest UX upgrade is out It's our new design that cuts visual clutter so you focus on tickets and let Freddy AI work naturally alongside you. Less friction means faster adoption and real wins for your team and customers" [X Link](https://x.com/FreshworksInc/status/2003145020686369070) 2025-12-22T16:46Z 19K followers, [---] engagements "Happy Holidays to our customer Databricks Thanks for letting us be part of your journey toward a more seamless employee experience. Heres to an even brighter AI-driven [----]. ✨" [X Link](https://x.com/FreshworksInc/status/2003156193758359938) 2025-12-22T17:30Z 19K followers, [---] engagements "Thank you for showing up every day and helping make this year shine ✨" [X Link](https://x.com/FreshworksInc/status/2003408937362583875) 2025-12-23T10:14Z 19K followers, [---] engagements "We all want results. Not hype. At #FortuneBrainstormAI our CEO Dennis Woodside discussed how businesses like Vermeer Corporationa century-old Iowa manufacturer of wood chippers and agricultural equipmentapproach AI. Their perspective is clear: They need results they need to grow their business they need to serve their customers. Vermeer uses AI to instantly parse thousands of technical manuals helping their human service agents quickly answer customer questions about specific parts. Simple practical measurable. That's what Freshworks' [-----] customers are asking for: software that helps them" [X Link](https://x.com/FreshworksInc/status/2003892723062038999) 2025-12-24T18:17Z 19K followers, [---] engagements "A huge thank you to every runner who signed up for the Freshworks Chennai Marathon 🚀 Just [--] days till we hit the roads together on Jan [--]. See you at the start line Chennai runners 🔥🏅" [X Link](https://x.com/FreshworksInc/status/2004160214560378886) 2025-12-25T12:00Z 19K followers, [---] engagements "Thats it [----] THANK YOU for an incredible year. Youve been with us through all the growth 🎢 and we couldnt be more grateful. We hope you get to rest recharge and celebrateyou sure deserve it. ❤❄" [X Link](https://x.com/FreshworksInc/status/2004250926043853016) 2025-12-25T18:00Z 19K followers, [---] engagements "28000+ registrations. 28000+ t-shirts. Get ready for the course 🙌 See you in a few hours #FreshworksChennaiMarathon2026" [X Link](https://x.com/FreshworksInc/status/2007488678642282971) 2026-01-03T16:26Z 19K followers, [---] engagements "Speed is not: scrambling chaos ctrl+c / ctrl+v. Speed is: fewer escalations shorter queues and and agents who still have energy at the end of the day. #FreshworksUncomplicates" [X Link](https://x.com/FreshworksInc/status/2008164473152880875) 2026-01-05T13:11Z 19K followers, [---] engagements "New year more powerful capabilities 💪 We're excited to officially welcome @FireHydrant to Freshworks. With FireHydrant and Freshservice we're unifying IT service management IT infrastructure management and modern incident response in a single AI-powered solutionone built to connect data context and action end to end. This isnt AI layered onto disconnected systems; its intelligence embedded directly into service operations. Learn more: https://bit.ly/49o8EB2 https://bit.ly/49o8EB2" [X Link](https://x.com/FreshworksInc/status/2008217040667242709) 2026-01-05T16:40Z 19K followers, [---] engagements "Legacy systems were slowing @RingCentral down. So they simplified. After moving to Freshservice their service desk became an orchestration hub that now automates over 40% of support tickets doubled CSAT in under nine months and scaled service far beyond IT. Today teams across IT HR Finance Marketing Sales Operations and Facilities all work from tailored Freshservice workspaces with fewer handoffs clearer workflows and less friction across the business. This is what it looks like when service is built to move at the speed of work. #FreshworksUncomplicates" [X Link](https://x.com/FreshworksInc/status/2008502138062684240) 2026-01-06T11:33Z 19K followers, [---] engagements "Most IT leaders dont set out to build a Frankenstack. It just happens. Over time tools pile up integrations get messy and suddenly teams are spending more time navigating systems than doing real work. In a new Forbes Technology Council article our CIO Ashwin Ballal shares a striking reality hes seen firsthand: employees are losing nearly a full workday every week just fighting fragmented processes. He also breaks down how CIOs can move from stitched-together stacks to real flow by simplifying systems investing in skills and making technology work for people not the other way around. Read the" [X Link](https://x.com/FreshworksInc/status/2008615932273344949) 2026-01-06T19:05Z 19K followers, [---] engagements "Your support desk just got a glow-up ✨ With our new Dew upgrade you can personalize your portal to match your brands look and feel so your teams and customers feel right at home the moment they log in" [X Link](https://x.com/FreshworksInc/status/2008820038526976400) 2026-01-07T08:36Z 19K followers, [---] engagements "Welcome to Freshworks @KadySrinivasan Excited to have you as our new Chief Marketing Officer. Kady brings 15+ years of experience scaling and growing SaaS and AI companies. She will lead Freshworks global marketing strategy amplifying our mission to deliver exceptional customer and employee experiences with uncomplicated AI-assisted service software. Kady will work with our team to deliver marketing efficiency and continue to scale and grow our brand. We're excited to welcome Kady to our team Read more here:" [X Link](https://x.com/FreshworksInc/status/2008917315514146942) 2026-01-07T15:03Z 19K followers, [---] engagements "New year new meeting strategy Try new year fewer meetings. Organizations can start their meeting cleanses by applying the rule of halves say Leidy Klotz and Bob Sutton. ✂ Half as many meetings Half as long 👥 Half the people If youre like the average company your team is already spending 11+ hours a month in meetings. Its time to appoint a Simplifier in Chief. https://bit.ly/4jzQu47 https://bit.ly/4jzQu47" [X Link](https://x.com/FreshworksInc/status/2009259463799136513) 2026-01-08T13:42Z 19K followers, [---] engagements "The modern workplace is suffocating under the weight of its own tools. This growing complexity hits CX and IT professionals hardest. Our Cost of Complexity report found that when employees are bogged down by complexity and poor change management the impact extends far beyond engagement. It drives turnover amplifies burnout and ultimately stalls growth. Want to understand your organization's complexity archetype Take our quiz to find out where you rank." [X Link](https://x.com/FreshworksInc/status/2009714503735488866) 2026-01-09T19:50Z 19K followers, [---] engagements "✅ IN Fewer tools AI that actually helps One source of truth Faster resolutions Calm dashboards ❌ OUT Frankenstacks Manual busywork Repeating the same issue Switching tabs all day "We'll fix it later" What would you add to the list in [----] #FreshworksUncomplicates https://twitter.com/i/web/status/2010642011439644846 https://twitter.com/i/web/status/2010642011439644846" [X Link](https://x.com/FreshworksInc/status/2010642011439644846) 2026-01-12T09:16Z 19K followers, [---] engagements "Take AI deployment to business transformation in [--] steps [--]. Start with business outcomes. Not tools [--]. Invest with intent. Not curiosity [--]. Measure impact. Not activity. [--]. Learn fast and recalibrate [--]. Set rules + train employees @RoAI_Institute's Laks Srinivisan outlines the AI ROI roadmap: https://bit.ly/4qQ8Zno https://twitter.com/i/web/status/2010754333504065779 https://bit.ly/4qQ8Zno https://twitter.com/i/web/status/2010754333504065779" [X Link](https://x.com/FreshworksInc/status/2010754333504065779) 2026-01-12T16:42Z 19K followers, [---] engagements "Unmanaged complexity is dragging down your business. Read how designating a Simplifier in Chief can reduce friction and help stay ahead of the pack: https://bit.ly/3Z8khHw https://bit.ly/3Z8khHw" [X Link](https://x.com/FreshworksInc/status/2011017063461003544) 2026-01-13T10:06Z 19K followers, [---] engagements "ROI stat for the day: inMusic has saved $500000 annually after switching to Freshdesk. *drops mic *🫳🏻🎤 Bill Waller Head of Global Customer Service Operations at inMusic shares their journey to uncomplicated IT solutions with Freshworks: https://bit.ly/4pAN42e https://bit.ly/4pAN42e" [X Link](https://x.com/FreshworksInc/status/2011097978296025177) 2026-01-13T15:28Z 19K followers, [---] engagements "Uncomplicating business IT isnt about doing less its about removing the barriers that slow organisations down. In a conversation with @BiznessReporter Simon Morrris Solution Engineering Leader at Freshworks explains how simplifying systems doesnt just reduce costs it also enhances employee satisfaction and strengthens customer trust. https://twitter.com/i/web/status/2011360491910594634 https://twitter.com/i/web/status/2011360491910594634" [X Link](https://x.com/FreshworksInc/status/2011360491910594634) 2026-01-14T08:51Z 19K followers, [---] engagements "Whichever word you spot first is your [----] personality" [X Link](https://x.com/FreshworksInc/status/2011453445698400730) 2026-01-14T15:00Z 19K followers, [---] engagements "With Freshservice's modern and intuitive UI the City of Whittlesea's IT team was immediately able to get up-to-speed with minimal training. Leah Dinas the council's IT Projects Officer said: Freshservice streamlined how we gather and act upon customer feedback helping us solve customer issues quicker." The team took a phased approach to implement Freshservice: ➡First the forms (from Sharepoint) and approval workflows (from Outlook) were moved into Freshservice to have a holistic view of their tickets ➡Next a dedicated support email was set up to automatically create tickets and efficiently" [X Link](https://x.com/FreshworksInc/status/2012037533031375269) 2026-01-16T05:41Z 19K followers, [---] engagements "Complexity impacts every organization stalling morale and growth. Take the 'Cost of Complexity' quiz and find out where you rank and what you (and your peers) can do to simplify work: https://bit.ly/4r1oDfE https://bit.ly/4r1oDfE" [X Link](https://x.com/FreshworksInc/status/2013297770363298190) 2026-01-19T17:09Z 19K followers, [---] engagements "Great service starts long before the resolution. When teams aren't buried in complexity they can focus on what actually matters: helping people and solving problems the right way the first time" [X Link](https://x.com/FreshworksInc/status/2013476639707951527) 2026-01-20T05:00Z 19K followers, [---] engagements "We made a bingewatch playlist for IT teams 🤩 A new 5-part Freshservice series with ITSM analyst @stephenmann on building an AI-assisted service desk without enterprise-level complexity. Watch here: https://youtube.com/playlistlist=PLlwQGo7uWJw5K7roB3s2M61Nm86n0E2l8 https://youtube.com/playlistlist=PLlwQGo7uWJw5K7roB3s2M61Nm86n0E2l8" [X Link](https://x.com/FreshworksInc/status/2013584862054174805) 2026-01-20T12:10Z 19K followers, [---] engagements "@sellmorewindows Well deserved It takes real focus to keep customer service uncomplicated for both your team and your end users. Were cheering you and your team on for whats next 🙌" [X Link](https://x.com/FreshworksInc/status/2013931648627118344) 2026-01-21T11:08Z 19K followers, [--] engagements "@EazyCosting Huge win for the @EazyCosting team Scale Star recognition for scaling support without compromising quality. Nicely done" [X Link](https://x.com/FreshworksInc/status/2013932801796587533) 2026-01-21T11:12Z 19K followers, [--] engagements "AI isnt just cutting down repetitive work. Its also creating entirely new job roles. Heres one. The job description ➡Cut unnecessary meetings ➡Audit bloated tech stacks ➡Remove approval bottlenecks ➡Make work easier Read how designating a 'Simplifier in Chief' can help your organization. https://www.freshworks.com/theworks/employee-experience/simplifier-in-chief/utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwurl22jan" [X Link](https://x.com/FreshworksInc/status/2014308566102929597) 2026-01-22T12:06Z 19K followers, [---] engagements "AI saves hours. Somehow teams are still busy. Heres how to spend your saved time wisely with AI in three steps" [X Link](https://x.com/FreshworksInc/status/2019347550260928851) 2026-02-05T09:49Z 19K followers, [---] engagements "Start with one small task where AI helps. Stuff like: - Writing or reviewing code - Summarizing tickets or documents - Drafting internal docs or reports When you can see the time youre getting back AI stops feeling like a nice to have" [X Link](https://x.com/FreshworksInc/status/2019347552450277829) 2026-02-05T09:49Z 19K followers, [--] engagements "Decide in advance how that time will be used - Use the saved time to improve tools - Fix security gaps - Clean up documentation - Try new features" [X Link](https://x.com/FreshworksInc/status/2019347554744561714) 2026-02-05T09:49Z 19K followers, [--] engagements "Keep checking that its actually happening. Managers need to: - Check in regularly - Coach teams - Review where time is actually going" [X Link](https://x.com/FreshworksInc/status/2019347557504430527) 2026-02-05T09:49Z 19K followers, [--] engagements "The goal: dont let saved time disappear into busywork. Use it to move the business forward. https://www.freshworks.com/theworks/as-assisted-service/ai-free-time/utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwtweetthread05feb https://www.freshworks.com/theworks/as-assisted-service/ai-free-time/utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwtweetthread05feb" [X Link](https://x.com/FreshworksInc/status/2019347559723200930) 2026-02-05T09:49Z 19K followers, [--] engagements "For our EX focused attendees Ravi Tharisayi and Jason Aloia from our product team and our customer Daniel Brown from @gordonreesllp hosted a breakout session underscoring a clear message: the use of Freddy AI allows for proactive action efficiency and success for your teams. With Freshservice teams are empowered with proactive detection intelligent automation and immediate visibility into service performance. https://twitter.com/i/web/status/1989083134173077929 https://twitter.com/i/web/status/1989083134173077929" [X Link](https://x.com/FreshworksInc/status/1989083134173077929) 2025-11-13T21:29Z 19K followers, [---] engagements "Our customer Daniel Brown from @gordonreesllp shared Freddy AI has helped them solve their tickets faster. And he described Freddy AI Insights as: its like having an additional person on his team combing through tickets across our offices and allows us to update our workflows to better solve issues. https://twitter.com/i/web/status/1989083137356493063 https://twitter.com/i/web/status/1989083137356493063" [X Link](https://x.com/FreshworksInc/status/1989083137356493063) 2025-11-13T21:29Z 19K followers, [---] engagements "Final race weekend shoutout to the @McLarenF1 Teams crew 👏 Congratulations to the McLaren Formula [--] Team working hard behind the scenes all season long. With Freshworks helping keep operations smooth the team is set to finish the [----] season strong 💪 #F1 #McLaren" [X Link](https://x.com/FreshworksInc/status/1997008964933111867) 2025-12-05T18:23Z 19K followers, [---] engagements "AI-powered Freddy Copilot helps @vermeer agents work smarter while analytics give the insights Vermeer needs to keep improving. And with fewer manual tasks the team can focus on what matters mostsupporting people and driving innovation. Since launching Freshservice Vermeer has seen measurable improvements: 🚀Resolution time cut nearly in half from [--] to [----] hours. 🚀First response time improvements from [----] to [----] hours. 🚀Customer satisfaction (CSAT) jumped to 95%. https://twitter.com/i/web/status/2013698422675562763 https://twitter.com/i/web/status/2013698422675562763" [X Link](https://x.com/FreshworksInc/status/2013698422675562763) 2026-01-20T19:41Z 19K followers, [---] engagements "🏆 You've simplified work. Now lets celebrate it. We're excited to introduce the first-ever Freshworks Global Customer Awards recognizing customers who are creating meaningful change with Freshworks from smarter service to stronger teams. Its about real work real impact and the people behind it. Take a look at the categories and submit a nomination: https://www.freshworks.com/global-customer-awards/utm_source=social&utm_medium=twitter&utm_campaign=fwcustawards25&utm_term=organic&utm_content=fwimage21jan" [X Link](https://x.com/FreshworksInc/status/2013901487957778934) 2026-01-21T09:08Z 19K followers, [---] engagements "Complexity impacts every organization in different ways and with different solutions to nurture productivity morale revenue and ultimately growth. How are you unlocking growth at your organization" [X Link](https://x.com/FreshworksInc/status/2016909763418763320) 2026-01-29T16:22Z 19K followers, [---] engagements "For those who obsessively think about how to keep customers happy and coming back AI has been a conundrum. On the one hand it brings speed into the equation helping customers get what they need http://x.com/i/article/2018247206135066624 http://x.com/i/article/2018247206135066624" [X Link](https://x.com/FreshworksInc/status/2018249740325183699) 2026-02-02T09:06Z 19K followers, [---] engagements "An average worker juggles [--] tools and four communication channels. Still workers find their work in silos. Reworked columnist David Barry explores how complex tech stacks hurt productivity and what leaders can rethink to ease the drag. https://www.reworked.co/digital-workplace/why-more-workplace-technology-creates-more-friction/ https://www.reworked.co/digital-workplace/why-more-workplace-technology-creates-more-friction/" [X Link](https://x.com/FreshworksInc/status/2018600339654488230) 2026-02-03T08:19Z 19K followers, [---] engagements "@McLarenF1 Papaya is papayaing 🤩" [X Link](https://x.com/FreshworksInc/status/2020922467297185956) 2026-02-09T18:07Z 19K followers, [--] engagements "Partner day in Paris 🙌 Its inspiring to see what were building together. Our partners are leading the charge across Europe showing businesses that service software doesnt have to be bloated or complex. Huge thanks to our partners for championing a simpler more effective vision. https://twitter.com/i/web/status/2021191486608486618 https://twitter.com/i/web/status/2021191486608486618" [X Link](https://x.com/FreshworksInc/status/2021191486608486618) 2026-02-10T11:56Z 19K followers, [---] engagements "HR 🤝 IT 🤝 Finance 🤝 Legal 🤝 Operations 🤝 Admin Using Freshservice to: - Close tickets faster without adding staff - Automate the repetitive stuff - Breakdown silos - Get everyone working from the same playbook - Prove value when leadership asks" [X Link](https://x.com/FreshworksInc/status/2021216109031002335) 2026-02-10T13:34Z 19K followers, [---] engagements "From reducing response times to [--] minute to managing 60% of calls via WhatsApp and chatbots TFG (The Foschini Group) is setting new standards with Freshworks 🌟" [X Link](https://x.com/FreshworksInc/status/1810695134205649061) 2024-07-09T15:18Z 19K followers, [---] engagements "Coming off an exceptional [----] Freshworks is building momentum into [----]. Upmarket growth growing AI adoption across our platform and expanded service operations with FireHydrant are driving real impact for our customers. As diginomica highlights companies are looking for simpler more cost-effective alternatives to legacy platformsand thats exactly the value we deliver. Uncomplicating IT. Scaling with purpose. Read the full article: #FreshworksUncomplicates https://bit.ly/4rJrf24 https://bit.ly/4rJrf24" [X Link](https://x.com/FreshworksInc/status/2022361908196643124) 2026-02-13T17:27Z 19K followers, [---] engagements "Most companies will remain stuck in 'AI pilot purgatory' in [----]. For some organizations that will mean spinning their wheels. For others purgatory will mean mapping how processes function across teams cleaning up data environments aligning leadership around a strategy and building governance. - @IsabelleZdatny Head of Thought Leadership @XM_Institute https://twitter.com/i/web/status/2015816451895198137 https://twitter.com/i/web/status/2015816451895198137" [X Link](https://x.com/FreshworksInc/status/2015816451895198137) 2026-01-26T15:57Z 19K followers, [--] engagements "The organizations that avoid failure will treat AI as part of the collective work system not a personal efficiency hack. They'll draw hard lines around where human judgment is needed reward teams for real business outcomes (not just speed) and invest in systems that keep decisions context and ownership from falling apart. - @RebHinds author of "Your Best Meeting Ever" and head of the Work AI Institute at @glean https://twitter.com/i/web/status/2015816456236318721 https://twitter.com/i/web/status/2015816456236318721" [X Link](https://x.com/FreshworksInc/status/2015816456236318721) 2026-01-26T15:57Z 19K followers, [---] engagements "YOUR AI LEARNED TO HAND OFF Great. Now how do you know if it's working Payal Patel our senior director of solution engineering recommends two metrics that can reveal the truth: Average handle time post-handoff: Longer times = poor context transfer and your customer is repeating themselves. Sentiment at escalation: High frustration = AI is repeating itself causing friction. Read how your team can make AI-human handoff invisible." [X Link](https://x.com/FreshworksInc/status/2019259710084403376) 2026-02-05T04:00Z 19K followers, [---] engagements "The question isn't just whether AI will disrupt our industries -- its how we can leverage its power in a responsible sustainable way. 🗣 Murali Swaminathan CTO Freshworks via TechTarget https://www.techtarget.com/searchcio/feature/Safe-by-design-AI-personalization-in-fintech https://www.techtarget.com/searchcio/feature/Safe-by-design-AI-personalization-in-fintech" [X Link](https://x.com/FreshworksInc/status/2019637243200069716) 2026-02-06T05:00Z 19K followers, [---] engagements "We just dropped the [----] Service Desk Blueprint Our new report breaks down why the tiered L1-L2-L3 approach no longer works and shows IT leaders how to build an AI-assisted people-ready service desk that scales without adding headcount. Inside you'll find how teams using Freddy AI Agent deflected 65.7% of tickets and saved over [------] hours of agent time. Download the blueprint: https://bit.ly/3MuOX34 https://bit.ly/3MuOX34" [X Link](https://x.com/FreshworksInc/status/2020719832405008478) 2026-02-09T04:42Z 19K followers, [---] engagements "Delivering consistent reliable support for Australias trusted menswear brand. Freshdesk helps Lowes Manhattan deliver dependable responsive customer service across channels enabling teams to focus on quality service and everyday value for customers" [X Link](https://x.com/FreshworksInc/status/2021354859702722562) 2026-02-10T22:45Z 19K followers, [--] engagements "AI shouldnt be another tool to manage. It should quietly take care of the busywork so agents can focus on what matters most: the customer. Thats how we uncomplicate work. #FreshworksUncomplicates" [X Link](https://x.com/FreshworksInc/status/2021670452318376111) 2026-02-11T19:39Z 19K followers, [---] engagements "7-Eleven is called a convenience store for a reason. So when their support operations felt anything but convenient @711philippines brought it in-house with Freshdesk. By automatically filtering social media noise and routing tickets to the right teams they reduced ticket volume by nearly [------] in a year and now resolve 98% of tickets within SLA across every channel. Convenience isnt just for customers. Its for the teams behind the scenes too. https://www.freshworks.com/customers/stories/7-eleven/utm_source=social&utm_medium=twitter&utm_campaign=nc_cs&utm_term=organic&utm_content=fwvideo12feb" [X Link](https://x.com/FreshworksInc/status/2021856502794137772) 2026-02-12T07:58Z 19K followers, [---] engagements "Moosh Jarzyna Director of Information Technology at @StackOverflow known for its [--] million technical questions and answers use Freshservice for business teams to streamline their onbaording journey and boosted their laptop delivery SLA from 46% to 100%" [X Link](https://x.com/FreshworksInc/status/2014030974611284030) 2026-01-21T17:42Z 19K followers, [---] engagements "Running the world's second-largest cinema chain means millions of movie fans and endless questions. Regal Cineworld Group turned to Freshdesk for support that scales. Now automation resolves over [---] lost-item tickets each month without agents lifting a finger. They maintain 24-hour global responses and use analytics to see 60-70% of tickets tie to memberships insights that sharpen every experience. https://twitter.com/i/web/status/2014352564926517632 https://twitter.com/i/web/status/2014352564926517632" [X Link](https://x.com/FreshworksInc/status/2014352564926517632) 2026-01-22T15:00Z 19K followers, [---] engagements "We can't wait to spotlight the incredible customers who embody innovation and partnership with Freshworks.🤩💪 Dont miss your chance. Applications for the first-ever Freshworks Global Customer Awards close soon. 🏆Nominate today: https://bit.ly/4t7uYYX https://bit.ly/4t7uYYX" [X Link](https://x.com/FreshworksInc/status/2015782775513596352) 2026-01-26T13:43Z 19K followers, [---] engagements "If work feels more complicated than ever its not just you. AI isnt the problem. The way were using it is. Heres what [--] leaders say needs to change in [----]. 🧵👇" [X Link](https://x.com/FreshworksInc/status/2015816449403842892) 2026-01-26T15:57Z 19K followers, [---] engagements "The middle layer of workthe reviews routing and reconciliationwill disappear as autonomous agents negotiate outcomes end to end before escalating to humans. This elimination of middle work will reshape organizations. - @SrinisIyer Chief Product Officer Freshworks" [X Link](https://x.com/FreshworksInc/status/2015816459981934869) 2026-01-26T15:57Z 19K followers, [--] engagements "I see the rise of the role like a "chief friction officer" or "director of flow" dedicated to identifying and smoothing invisible bureaucratic hurdles and sludge commonly using AI to analyze large datasets to identify slowdowns and unnecessary speedbumps. - Jay Frye Senior Director IT service management Division of Information Technology @KentState https://twitter.com/i/web/status/2015816463463096794 https://twitter.com/i/web/status/2015816463463096794" [X Link](https://x.com/FreshworksInc/status/2015816463463096794) 2026-01-26T15:57Z 19K followers, [--] engagements "Simplified tech stacks compound in unexpected ways. Projects will ship faster when your people arent context-switching between tools. You get better security because there are fewer systems to patch. The irony is that complexity often comes from trying to optimize too much. In [----] strategic simplicity will beat tactical optimization. - @ashwin_ballal CIO Freshworks https://twitter.com/i/web/status/2015816466650849388 https://twitter.com/i/web/status/2015816466650849388" [X Link](https://x.com/FreshworksInc/status/2015816466650849388) 2026-01-26T15:57Z 19K followers, [--] engagements "In [----] more customers will accept AI-fueled self-service as a viable customer support channel as they appreciate the speed and accuracy of the answers AI can deliver. But that wont eliminate the need for contact center employees. When a problem gets complicated or emotional people still want to talk to a human who can listen understand and make decisions. - @Hyken Customer service and experience expert https://twitter.com/i/web/status/2015816469666550046 https://twitter.com/i/web/status/2015816469666550046" [X Link](https://x.com/FreshworksInc/status/2015816469666550046) 2026-01-26T15:57Z 19K followers, [---] engagements "The conversation about AI will significantly change from a discussion about how AI is disruptive to an experience of it being disruptive in their own lives. - Justin Levitz Process technology leader @iPostal1" [X Link](https://x.com/FreshworksInc/status/2015816472631877639) 2026-01-26T15:57Z 19K followers, [---] engagements "Freshservice just won the CIO's Choice for AI-powered ITSM India. Here's why this matters 👀 CIOs in India chose us because they see what we've been saying all along: enterprise-grade service software doesn't require enterprise complexity. This recognition reflects the trust we've earned with India's CIO community over the past year. And we are proud because our customers championed us here. 😇 #FreshworksUncomplicates #CIOChoice https://twitter.com/i/web/status/2016082964661035081 https://twitter.com/i/web/status/2016082964661035081" [X Link](https://x.com/FreshworksInc/status/2016082964661035081) 2026-01-27T09:36Z 19K followers, [---] engagements "Game-day reliability starts with everyday simplicity. 🏈🏃 At National Rugby League Freshservice brought flexibility speed and simplicity to internal IT support across [--] clubs and thousands of users. From seamless onboarding to better asset visibility and no-code customizations Freshservice helps @NRL focus on what matters most: the fans. https://twitter.com/i/web/status/2016258735413301357 https://twitter.com/i/web/status/2016258735413301357" [X Link](https://x.com/FreshworksInc/status/2016258735413301357) 2026-01-27T21:15Z 19K followers, [---] engagements "2016: Making work uncomplicated so our customers can win fans 2026: Making work uncomplicated so our customers can win fans The way we show up might look different but the focus is the same: removing complexity so teams can move faster and work smarter" [X Link](https://x.com/FreshworksInc/status/2016804083664113850) 2026-01-29T09:22Z 19K followers, [---] engagements "ICYMI: Freshservice for Business Teams now available as a standalone product. Empower HR Finance Facilities and other teams to streamline service delivery automate requests and deliver better employee experiencesall from a unified AI-powered platform" [X Link](https://x.com/FreshworksInc/status/2017071158437269878) 2026-01-30T03:03Z 19K followers, [---] engagements "PCMag (@PCMag) calls us "a friendly feature-packed IT help desk" well-suited for organizations that need robust solutions for managing tickets handling assets and managing projectswithout the usual complexity. Read the full review: https://www.pcmag.com/reviews/freshservicetest_uuid=04IpBmWGZleS0I0J3epvMrC&test_variant=A https://www.pcmag.com/reviews/freshservicetest_uuid=04IpBmWGZleS0I0J3epvMrC&test_variant=A" [X Link](https://x.com/FreshworksInc/status/2017261808726184130) 2026-01-30T15:41Z 19K followers, [---] engagements ""Let's have one more sheet to track our new assets" IT admin:" [X Link](https://x.com/FreshworksInc/status/2017356484577726839) 2026-01-30T21:57Z 19K followers, [---] engagements "In [----] we set up the Freshworks STS Software Academy to positively impact the lives of underprivileged high school graduates and advance tech education in the community. Since then 295+ students have graduated. 82% are first-generation learners. 40+ hiring partners are helping them step straight into the workforce. They showed up. We opened the door. Now they're building careers that change families communities and the future of tech itself. https://twitter.com/i/web/status/2017853005081502091 https://twitter.com/i/web/status/2017853005081502091" [X Link](https://x.com/FreshworksInc/status/2017853005081502091) 2026-02-01T06:50Z 19K followers, [---] engagements "More tickets shouldn't mean more chaos. Oceanic Catering an integral part of @vgroupmaritime was feeling the strain. Ticket volume was growing but clarity wasnt. Teams lacked an easy way to see what was working and where support needed attention. With Freshdesk Analytics they turned ticket data into insight. Productivity became easier to track customer satisfaction clearer to understand and workloads simpler to plan. https://twitter.com/i/web/status/2018327404679184605 https://twitter.com/i/web/status/2018327404679184605" [X Link](https://x.com/FreshworksInc/status/2018327404679184605) 2026-02-02T14:15Z 19K followers, [---] engagements "What does complexity costs a business Join Constellation Research's Liz Miller on February 19th as she unpacks with Freshworks' Ryan Vesely the hidden 'complexity tax' and how businesses can simplify steamline and grow. Register now ➡ https://www.freshworks.com/events/webinars/real-cost-of-complexityutm_source=social&utm_medium=twitter&utm_campaign=nc_webinar&utm_term=organic&utm_content=fwvideo03feb https://www.freshworks.com/events/webinars/real-cost-of-complexityutm_source=social&utm_medium=twitter&utm_campaign=nc_webinar&utm_term=organic&utm_content=fwvideo03feb" [X Link](https://x.com/FreshworksInc/status/2018598257476202793) 2026-02-03T08:11Z 19K followers, [---] engagements ""I have to review and rework everything it generates anyway. Why bother" That was the most common pushback we heard when rolling out AI tools across Freshworks Engineering in [----]. Fast forward to today: nearly 90% of our engineers report better developer experience faster coding cycles and genuine productivity gains. What changed Successful AI adoption follows a deliberate path. Our coding time dropped. Teams shipped faster. But more importantly engineers moved from viewing AI as "extra work" to seeing it as a genuine coworker. Read the full story of our engineering team's AI adoption from" [X Link](https://x.com/FreshworksInc/status/2018730368367833198) 2026-02-03T16:56Z 19K followers, [---] engagements "The Grammys may be over but the good music lives on. And yes creating this playlist took longer than getting Freddy AI Agent up and running. Thats what uncomplicated should feel like. #FreshworksUncomplicates" [X Link](https://x.com/FreshworksInc/status/2018847999963615311) 2026-02-04T00:44Z 19K followers, [---] engagements "Is the UK workforce ready for the pace of AI Leading national trade association @techUK's Head of AI and Data Kir Nuthi shares how ethical design interoperability and data governance are now essential for AI success in the UK" [X Link](https://x.com/FreshworksInc/status/2018972961894498389) 2026-02-04T09:00Z 19K followers, [---] engagements "ITSM but for revenue ops @RadissonHotels runs the revenue operations for 1500+ hotels on Freshservice. When they were looking for an ITSM-like tool but not for a use-case in a typical ITSM environment Freshservice immediately stood out. Freshservice was a tailor-made fit: easy implementation structured intake with [--] categories and clear workload insights so the team can route work to the right specialist in a few clicks. https://twitter.com/i/web/status/2019442282739466593 https://twitter.com/i/web/status/2019442282739466593" [X Link](https://x.com/FreshworksInc/status/2019442282739466593) 2026-02-05T16:05Z 19K followers, [---] engagements "The MCL40 has arrived 🔥 As McLaren Mastercard Formula [--] Teams official ITSM partner and a Freshworks customer we're proud to support the team with technology that eliminates complexity and delivers rapid impact. From the garages all over the world to mission control in the UK McLaren Mastercard Formula [--] Teams IT operations run at race speed with Freshservice. No silos. No context-switching. Just seamless support that enables the team to focus on what matters most: racing 😎 Here's to making history together 🧡 @ZBrownCEO @LandoNorris @OscarPiastri #NeverStopRacing #MCL40" [X Link](https://x.com/FreshworksInc/status/2021290180972609630) 2026-02-10T18:28Z 19K followers, [---] engagements "AI can't transform healthcare alone; it needs a digitally ready workforce. Tony Davies from Portsmouth Hospitals University NHS Trust shares how bridging the digital skills gap can supercharge IT performance and the staff experience" [X Link](https://x.com/FreshworksInc/status/2021512339624009974) 2026-02-11T09:11Z 19K followers, [---] engagements "Modern AI systems have finally crossed a critical threshold. They are not just "talking" anymore. Theyre ready for real-world complexity at scale. (Not just a glorified FAQ with better grammar) Gartner predicts agentic AI could handle up to 80% of routine customer service issues on its own cutting operating costs by about 30% by [----]. Our Chief Product Officer Srini Raghavan says this isn't some far future. It's already happening. Dive into Srinis full take on why agentic AI is ready for the real world. Link in comments:" [X Link](https://x.com/FreshworksInc/status/2021588893179539511) 2026-02-11T14:15Z 19K followers, [---] engagements "Not all agents can handle every ticket. But figuring out who's best for the job shouldn't take [--] minutes per ticket. Freddy AI knows which agents have the right skills checks their workload and assigns tickets automatically. Your specialists handle the complex stuff. Your newer agents get the right training tickets. Everyone wins. https://twitter.com/i/web/status/2021932494988189819 https://twitter.com/i/web/status/2021932494988189819" [X Link](https://x.com/FreshworksInc/status/2021932494988189819) 2026-02-12T13:00Z 19K followers, [---] engagements "AI is giving teams hours back every week. The real question is: what happens next The competitive edge isn't just deploying AI its deciding how that reclaimed time gets reinvested. Thats how productivity turns into progress" [X Link](https://x.com/FreshworksInc/status/2022296232400433278) 2026-02-13T13:06Z 19K followers, [--] engagements "Mid-market companies power our economy. But they dont have time for slow complex AI rollouts. For them AI has to deliver value fast or it doesnt stick. At #Davos2026 our CEO Dennis Woodside shared why the mid-market is the real test for productivity and growth and how Freshworks helps teams scale without the enterprise complexity. Less complexity. More impact. https://twitter.com/i/web/status/2021985315334893651 https://twitter.com/i/web/status/2021985315334893651" [X Link](https://x.com/FreshworksInc/status/2021985315334893651) 2026-02-12T16:30Z 19K followers, [---] engagements "Love notes from your software. Built on clarity consistency and fewer complexity. 💌 #FreshworksUncomplicates https://twitter.com/i/web/status/2022661001234014316 https://twitter.com/i/web/status/2022661001234014316" [X Link](https://x.com/FreshworksInc/status/2022661001234014316) 2026-02-14T13:15Z 19K followers, [--] engagements "1991: A small firm offering expertise and transparency in the derivatives market. Today: A global risk management enterprise catering to 2500+ businesses worldwide. @ChathamFindelivers moments of wow every day using our fluid workflows and smooth #UI. #CustomerForLife" [X Link](https://x.com/FreshworksInc/status/1202173247967637504) 2019-12-04T10:30Z 18.9K followers, [--] engagements "Freshworks in collaboration with @500Startupsis all set to equip early-stage startups with up to $10000* in credits on Freshworks customer engagement suite. Join us as we work with the best incubators and VC firms to help startups succeed. https://www.freshworks.com/partners/500-startups-virtual-demo-day/ https://www.freshworks.com/partners/500-startups-virtual-demo-day/" [X Link](https://x.com/FreshworksInc/status/1242889385621798920) 2020-03-25T19:01Z 18.8K followers, [--] engagements "ANNOUNCEMENT We're partnering with Web Summit [----] also considered the largest tech event in the world. Catch our CEO Girish Mathrubootham and CFO Tyler Sloat at the event. Tune in here: https://bit.ly/FW_WS https://bit.ly/FW_WS" [X Link](https://x.com/FreshworksInc/status/1331942355830665216) 2020-11-26T12:46Z 18.8K followers, [--] engagements "Are you attending @WebSummit [----] The Freshworks For Startups team has a message for you. #WebSummit https://bit.ly/FW_WS https://bit.ly/FW_WS" [X Link](https://x.com/FreshworksInc/status/1333620243839676416) 2020-12-01T03:53Z 18.9K followers, [--] engagements "$FRSH on the @nasdaq #Freshworks #IPO #NASDAQ" [X Link](https://x.com/anyuser/status/1440670412497559554) 2021-09-22T13:32Z 19K followers, [----] engagements "1. Inbound [--]. Outbound [--]. Sales reps [--]. Partners @twilio CMO @saravarnibright's four pillars to building growth for a marketing organization. 🧵" [X Link](https://x.com/FreshworksInc/status/1445994485305921538) 2021-10-07T06:08Z 18.9K followers, [--] engagements "Six months into partnership with Freshworks @dataseti is set to revolutionize the game with some really innovative marketing ideas in [----]. Hear Randall Reed CEO and President at Dataseti talk all about the strategies. #FreshworksPartnerSpotlight" [X Link](https://x.com/FreshworksInc/status/1678459135468138497) 2023-07-10T17:41Z 18.7K followers, [---] engagements "💡 Show off your brand's flair while capturing valuable insights #Freshsurvey lets you personalize your surveys making each survey a true reflection of your company's unique style and personality. #CSATSurveys #CustomerFeedback" [X Link](https://x.com/FreshworksInc/status/1678850902525104130) 2023-07-11T19:38Z 18.7K followers, [---] engagements "#GenAI is making a significant impact in many industries and product managers who want to leverage it should take note of these three tips from Avaneesh Rajkumar Director of Product Management at Freshworks. 🧵👇" [X Link](https://x.com/FreshworksInc/status/1691135033929764864) 2023-08-14T17:09Z 18.7K followers, [----] engagements "Don't be intimidated by GenAI jargon. GenAI is a complex technology but it's important for product managers to understand the basics to have meaningful conversations with their technical team" [X Link](https://x.com/FreshworksInc/status/1691135037310398464) 2023-08-14T17:09Z 18.7K followers, [--] engagements "Start small. GenAI can be a powerful tool but it's important to start small and test it out on a few small projects before you commit to a larger rollout. This will help you to get a feel for GenAI's potential and identify any potential challenges" [X Link](https://x.com/FreshworksInc/status/1691135040565215232) 2023-08-14T17:09Z 18.7K followers, [--] engagements "Pay attention to how other industries are using GenAI. GenAI is being used in a variety of industries so it's helpful to pay attention to how other companies are using it. This can help you to generate new ideas for your own products and services" [X Link](https://x.com/FreshworksInc/status/1691135043731947520) 2023-08-14T17:09Z 18.7K followers, [--] engagements "Business software that needs an army of specialists to make it work for you 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩" [X Link](https://x.com/FreshworksInc/status/1694351289071620604) 2023-08-23T14:10Z 18.7K followers, [---] engagements "Join us on September 2nd at the HerRising [----] (Virtual) Indias biggest conference and career fair for women. Grab your exclusive chance to meet top recruiters and HR representatives get interviewed and shortlisted for your dream job. 👩💻💪 Register:" [X Link](https://x.com/FreshworksInc/status/1696148903677043052) 2023-08-28T13:13Z 18.7K followers, [---] engagements "What's your pick - qualitative or quantitative research questions🤔 Learn how qualitative insights unveil the 'why' behind customer behavior while quantitative data brings the 'what' and 'how much' to the table. #Freshsurvey #CustomerFeedback https://www.freshworks.com/survey/qualitative-vs-quantitative-blog-blog/utm_source=social&utm_medium=twitter&utm_campaign=freshsurvey&utm_term=organic&utm_content=fwlink31aug https://www.freshworks.com/survey/qualitative-vs-quantitative-blog-blog/utm_source=social&utm_medium=twitter&utm_campaign=freshsurvey&utm_term=organic&utm_content=fwlink31aug" [X Link](https://x.com/FreshworksInc/status/1697343508032483523) 2023-08-31T20:20Z 18.8K followers, [---] engagements "Make data-driven decisions faster 💪. With Freddy Insights get valuable data identify issues and fix them with natural and easy conversation prompts. Take control of your growth:" [X Link](https://x.com/FreshworksInc/status/1701660994726940919) 2023-09-12T18:16Z 18.7K followers, [---] engagements "We're thrilled to share that we've been recognized with the Lattice People Success Award for Agile Performance.🎉 This reflects our organizations ongoing pursuit of staying people-first. Shoutout to our incredible team They're the real MVPs 👑" [X Link](https://x.com/FreshworksInc/status/1704567383145251281) 2023-09-20T18:45Z 18.7K followers, [---] engagements "Jupiter a digital banking startup faced a major challenge: Building trust as a digital platform. Enter Freshworks. 🤝 @TheJupiterApp leveraged Freshdesk and Freshchat to create a robust support strategy and stand at an impressive 86% CSAT today. #Banking #CustomerSuccess" [X Link](https://x.com/FreshworksInc/status/1705239862901895197) 2023-09-22T15:17Z 18.7K followers, [---] engagements "Microsoft Teams 🤝 Freshservice = Our favorite duo. Now companies of all sizes can: 🤖 Automated conversational support 📈 Increase agent productivity 💪 Improve collaboration Read more: @msPartner @MicrosoftTeams" [X Link](https://x.com/FreshworksInc/status/1707413718471147819) 2023-09-28T15:15Z 18.7K followers, [--] engagements "Voice of the customer is climbing higher up the food chain becoming a differentiator in its own right rather than a secondary selling point. Ashli Florek knows this which led her to build a VOC program for Riverside Insights" [X Link](https://x.com/FreshworksInc/status/1717425399552942143) 2023-10-26T06:18Z 18.7K followers, [---] engagements ""Baking cybersecurity standards and policies 101." Join our experts Navapriya Mohankumar and Ramya Subramanian as they guide you in creating a clear concise and measurable cybersecurity policy. As simple as enjoying a pizza 🍕🛡🔒 #CybersecurityAwarenessMonth #FreshworksBytes" [X Link](https://x.com/FreshworksInc/status/1717847189660254623) 2023-10-27T10:14Z 18.7K followers, [---] engagements "The Freshworks #DeveloperRefresh is set to happen on December [--] [----] in London 🤩 Join us to explore a faster and easier app development experience with Freshworks Developer Platform and our latest Generative AI toolkit - Freddy Copilot for Developers" [X Link](https://x.com/FreshworksInc/status/1719752358320537769) 2023-11-01T16:24Z 18.7K followers, [---] engagements "Tag that team-mate who likes to do fancy PPTs at work. 🖼🧑🎨💻" [X Link](https://x.com/FreshworksInc/status/1720501143183278539) 2023-11-03T18:00Z 18.9K followers, [----] engagements "Black Friday - [--] Leftovers - 1" [X Link](https://x.com/FreshworksInc/status/1728335653044425214) 2023-11-25T08:51Z 18.7K followers, [---] engagements "We welcome Mika Yamamoto to Freshworks as our new Chief Customer and Marketing Officer (CCMO) 🎉. A former @F5 @Microsoft and @Adobe executive Mika will lead our global Marketing and Customer Experience Group functions. Read more:" [X Link](https://x.com/FreshworksInc/status/1729528511642366375) 2023-11-28T15:51Z 18.7K followers, [---] engagements "HR's role has become central to cultivating employee happiness and fostering high-performance teams. In a conversation with @PeopleMatters2 Simon Ma our Managing Director ASEAN highlights aspects of reshaping talent strategies. A Thread 🧵👇" [X Link](https://x.com/FreshworksInc/status/1732352267154772363) 2023-12-06T10:52Z 18.7K followers, [---] engagements "Toxic work cultures lead to talent bleed and hamper productivity. Cultivating a positive environment is key" [X Link](https://x.com/FreshworksInc/status/1732352271877579040) 2023-12-06T10:52Z 18.7K followers, [--] engagements "Ever wonder how Field Marketers juggle sales and marketing 👀 Chi Fukuda our Field Marketing Manager from ANZ unveils the secret sauce behind mastering this dual role. Take notes ✍ #Marketing #FreshworksBytes" [X Link](https://x.com/FreshworksInc/status/1736748854773518758) 2023-12-18T14:02Z 18.7K followers, [---] engagements "Barnado's a UK-based charity confidently serves [------] children young people parents and carers with the help of Freshservice. They also operate [---] retail stores with enthusiasm optimism and thoughtfulness" [X Link](https://x.com/FreshworksInc/status/1737459085920874720) 2023-12-20T13:05Z 18.7K followers, [---] engagements "Freshworks🤝AWS Learn how @iPostal1 transformed their customer experience with @FreshworksInc & #AWS https://t.co/SLliF0Qp1n #AWSPartner Freshworks offers a modern CRM solution that simplifies the customer journey. ☁ https://t.co/ESAyWSCrri Learn how @iPostal1 transformed their customer experience with @FreshworksInc & #AWS https://t.co/SLliF0Qp1n #AWSPartner Freshworks offers a modern CRM solution that simplifies the customer journey. ☁ https://t.co/ESAyWSCrri" [X Link](https://x.com/FreshworksInc/status/1744285762122813704) 2024-01-08T09:11Z 18.7K followers, [---] engagements "What is the top-most challenge while implementing #GenAI project" [X Link](https://x.com/FreshworksInc/status/1748229887528468967) 2024-01-19T06:24Z 18.7K followers, [---] engagements "It all started with a 13-page pitch deck. 🎯 (Bonus point: You can download it🌟) Our CEO @mgirish deconstructs his storytelling approach that brought @skirani partner at @Accel onboard the Freshworks vision and sign his first seed cheque" [X Link](https://x.com/FreshworksInc/status/1750070629330747781) 2024-01-24T08:18Z 18.7K followers, [---] engagements "I want Freddy Copilot to __________" [X Link](https://x.com/FreshworksInc/status/1751920035193585680) 2024-01-29T10:47Z 18.7K followers, [---] engagements "🚀 Exciting news: We are releasing FreddyCopilot to the general public 🎉 Join our launch webinar and level up your team's productivity. Set sail with FreddyCopilot:" [X Link](https://x.com/FreshworksInc/status/1751920038347690158) 2024-01-29T10:47Z 18.7K followers, [--] engagements "Freshworks has been championing small and medium businesses from day one. And today drumroll please.🥁 we've been awarded the official "AWS Small and Medium Business Competency Partner." 🙌 More details here:" [X Link](https://x.com/FreshworksInc/status/1752202503800647982) 2024-01-30T05:30Z 18.7K followers, [---] engagements "📢 Collaboration announcement Our latest strategic collaboration with @AWS will enable #AWS customers to access Freshworks' modern business solutions for all teams. Read the full announcement here:" [X Link](https://x.com/FreshworksInc/status/1752615083832643719) 2024-01-31T08:49Z 18.8K followers, [---] engagements "We welcome Abe Smith to Freshworks as our new Chief of Global Field Operations🎉. A former leader of @Zoom @Oracle and @Cisco Smith will be leading our field sales worldwide. Read more:" [X Link](https://x.com/FreshworksInc/status/1755225513474318516) 2024-02-07T13:42Z 18.7K followers, [---] engagements "Unlock cloud benefits like flexibility scalability and reliability with Amazon Web Services (AWS). Get started today with $300 in credits from the AWS Rapid Ramp Credit Program.👉" [X Link](https://x.com/FreshworksInc/status/1759627713172713888) 2024-02-19T17:15Z 18.8K followers, [---] engagements "Frustrated customers just want help. Not "Are you still connected" 👀 Any off-topic response will often end the conversation even before it begins. #GenAI #FreshworksExperts" [X Link](https://x.com/FreshworksInc/status/1760160703724376152) 2024-02-21T04:33Z 18.8K followers, [---] engagements "Scheduling a quick catch-up on a Friday afternoon is a dangerous game 🏃" [X Link](https://x.com/FreshworksInc/status/1761020597704823165) 2024-02-23T13:30Z 18.8K followers, [---] engagements "AI - Friend or Foe 👀 A THREAD 🧵👇" [X Link](https://x.com/FreshworksInc/status/1761972058425332125) 2024-02-26T04:30Z 18.8K followers, [----] engagements "A recent study by Boston Consulting Group posed a series of business problems to two groups. Team A had#GenAI Team B doesn't. Both tackle real business problems. Guess who wins" [X Link](https://x.com/FreshworksInc/status/1761972062611259503) 2024-02-26T04:30Z 18.8K followers, [---] engagements "GB Advisors a Freshworks partner for over a decade prioritizes holistic digital transformation. Watch their CEO Alexander Gudez highlight the implementation of Freshworks Omnichannel for the Bahamas government. #FreshworksPartnerSpotlight @GBAdvisors" [X Link](https://x.com/FreshworksInc/status/1763162303644434675) 2024-02-29T11:20Z 18.8K followers, [---] engagements ""Customers don't want to pay for the AI label on the box but for the gains in productivity." Thomas Jensen our VP of pricing & packaging reveals his innovative approach to pricing AI-driven products. #GenAI #Pricing" [X Link](https://x.com/FreshworksInc/status/1767253008805511423) 2024-03-11T18:15Z 18.8K followers, [---] engagements "From faster code development to enhanced QA here's why gen AI is a game-changer according to our CIO Prasad Ramakrishnan (@pramki) A THREAD 🧵👇" [X Link](https://x.com/FreshworksInc/status/1768235800918131160) 2024-03-14T11:20Z 18.8K followers, [---] engagements "According to @pramki Freshworks' experience with #GenAI resulted in significant time savings. 🕒 Instead of weeks they now develop code within days showcasing the immense potential of this technology to expedite the development process" [X Link](https://x.com/FreshworksInc/status/1768235805515153627) 2024-03-14T11:20Z 18.8K followers, [--] engagements "Webinar alert 📢 Join us on [--] April [----] and learn how the new Sandbox feature in #Freshservice can help you transform the way you develop test and deploy changes without impacting existing users. Register now: http://bit.ly/4b4L9MN http://bit.ly/4b4L9MN" [X Link](https://x.com/FreshworksInc/status/1781231164105089460) 2024-04-19T07:59Z 18.8K followers, [---] engagements "In just a few hours you'll have access to valuable industry insights and a wealth of knowledge gathered over the years from different companies which is now powering our CRM with #GenAI capabilities. Join the #SalesSimplified virtual event now: http://bit.ly/4dj4dIP http://bit.ly/4dj4dIP" [X Link](https://x.com/FreshworksInc/status/1785014099660701773) 2024-04-29T18:31Z 18.8K followers, [---] engagements "University of Pennsylvania (@Penn) improved its financial services by creating a one-stop finance hub with Freshworks and closed [-----] tickets with just [--] agents in [--] months Read the full story: http://bit.ly/4aRzFMM http://bit.ly/4aRzFMM" [X Link](https://x.com/FreshworksInc/status/1785421336661176622) 2024-04-30T21:29Z 18.8K followers, [---] engagements "Struggling to keep up with employee support in your hybrid workplace Join our upcoming webinar and discover how Freshservice's GenAI Virtual Agent can transform your support strategy. Register now: http://bit.ly/3xWoVy1 http://bit.ly/3xWoVy1" [X Link](https://x.com/FreshworksInc/status/1785576188036993342) 2024-05-01T07:45Z 18.8K followers, [---] engagements "✉ We've got something special in store for developers and tech leaders. Join our exclusive pre-conference session at #Refresh2024 to explore Freshworks' latest gen AI advancements for developers.➡ 🕐 May [--] [----] 📍Moonlight Studios New York City http://bit.ly/3ykvpal http://bit.ly/3ykvpal" [X Link](https://x.com/FreshworksInc/status/1790666914475262214) 2024-05-15T08:53Z 18.8K followers, [---] engagements "➡ Download the full report and see how you stack up #Freshservice #AI #Report #ITSM http://bit.ly/3QSJfaj http://bit.ly/3QSJfaj" [X Link](https://x.com/FreshworksInc/status/1792534275830497334) 2024-05-20T12:34Z 18.8K followers, [---] engagements "From Discover to Databricks from Shopify to Sony leading brands are #InITtogether with Freshworks 🤝 IT leaders choose Freshservice for AI-fueled insights time-saving automations exceptional ROI and an easy-to-use platform. See whats possible: http://bit.ly/3QXNBgn http://bit.ly/3QXNBgn" [X Link](https://x.com/FreshworksInc/status/1793641667850887460) 2024-05-23T13:54Z 18.8K followers, [---] engagements "Were in NYC🗽for #Refresh2024 but had to make a quick stop in Times Square to kick off the week. #Freshworks @Nasdaq" [X Link](https://x.com/FreshworksInc/status/1795871785055039718) 2024-05-29T17:36Z 18.8K followers, [---] engagements Limited data mode. Full metrics available with subscription: lunarcrush.com/pricing
@FreshworksInc Freshworks Inc
Freshworks Inc posts on X about ai, business, ceo, mclaren the most. They currently have [------] followers and [---] posts still getting attention that total [---] engagements in the last [--] hours.
Engagements: [---] #
- [--] Week [-----] +7.30%
- [--] Month [------] +45%
- [--] Months [------] +46%
- [--] Year [------] +140%
Mentions: [--] #
- [--] Week [--] -38%
- [--] Month [--] +117%
- [--] Months [---] +112%
- [--] Year [---] +243%
Followers: [------] #
- [--] Week [------] no change
- [--] Month [------] -0.13%
- [--] Months [------] +0.47%
- [--] Year [------] +1%
CreatorRank: [---------] #
Social Influence
Social category influence stocks technology brands finance countries formula 1 luxury brands automotive brands travel destinations exchanges events
Social topic influence ai, business, ceo, mclaren, software, employees, service, systems, 6969, we are
Top accounts mentioned or mentioned by @mclarenf1 @mrgirish @landonorris @dmwoodside @mikayamamoto11 @nasdaq @databricks @hyken @aws @pramki @forbesindia @forbes @johnynixon @fabletics @thecube @awscloud @firehydrant @gordonreesllp @isabellezdatny @ipostal1
Top assets mentioned Microsoft Corp. (MSFT) Freshworks Inc. (FRSH) Shopify Inc (SHOP) Mastercard, Inc. (MA) Intuit Inc. (INTU)
Top Social Posts
Top posts by engagements in the last [--] hours
"We're heading to Las Vegas 🤩 Come meet the Freshworks team at Customer Contact Week [----] and discover AI-powered support that's actually easy to use with a rapid impact"
X Link 2025-05-27T19:47Z 19.1K followers, [---] engagements
"Were joining the fast lane 🛣 Were beyond excited to team up with the iconic @McLarenF1 and kick off this partnership with a warm welcome from @LandoNorris. We cant wait to make history together. Learn more: #FreshworksUncomplicates https://www.freshworks.com/pressrelease/mclaren-racing-announces-freshworks-as-an-official-partner-of-the-mclaren-formula-1-team/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=projectkiwi&utm_term=organic&utm_content=fwvideo22jul"
X Link 2025-07-22T15:21Z 19K followers, 10.3K engagements
"MCL39 = Pure speed ✨ #McLaren #F1 #azerabaijanGP LAP 19/51: Lando remains in P8. #McLaren #AzerbaijanGP https://t.co/vP5Jllp9TY LAP 19/51: Lando remains in P8. #McLaren #AzerbaijanGP https://t.co/vP5Jllp9TY"
X Link 2025-09-21T11:50Z 19.1K followers, [---] engagements
"Seamless journeys. Effortlessly orchestrated. With Freshservice Journeys manage onboarding offboarding promotions relocations and more with ease. No bottlenecks no manual follow-ups no delays"
X Link 2025-10-14T16:58Z 19.1K followers, [---] engagements
"Ever feel like your backlog has a backlog Chris Robinson CIO at @ManMetUni manages [---] items in the queue and [--] live projects at any given time. His approach isn't about doing everything. It's about balance. Transform. Improve. Modernize legacy. All at once. Strategy isn't picking favorites. It's knowing what needs to run in parallel"
X Link 2025-10-15T17:29Z 19.1K followers, [---] engagements
"We studied [---------] tickets from 10000+ organizations. The finding that surprised us most 👀 Business teams using ESM are matching IT on key service metrics. HR finance and facilities are hitting 79.5% first contact resolution 📈 Our Senior Director of Product Marketing Ravi Tharisayi breaks down the data and where to focus your AI investments: https://www.freshworks.com/theworks/employee-experience/ravi-tharisayi-esm-benchmark-findings/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwcreative17oct"
X Link 2025-10-17T11:55Z 19.1K followers, [----] engagements
"HOLA MEXICO CITY The @mclarenF1 Team heads to the high-altitude showdown powered by technology that stays sharp when the air gets thin. Race week energy it is #FreshworksUncomplicates"
X Link 2025-10-24T18:17Z 19.1K followers, [---] engagements
"POLE POSITION for @LandoNorris @McLarenF1 Racing Team owns #MexicoGP qualifying. When you strip away the friction brilliance breaks through. We keep McLaren Formula [--] Teams operations running smoothly so they can focus on what they do best. #FreshworksUncomplicates"
X Link 2025-10-25T22:57Z 19.1K followers, [---] engagements
"Congratulations to @LandoNorris and the entire @McLarenF1 Racing Team on winning the #MexicoGP #FreshworksUncomplicates Youre looking at a [--] x GRAND PRIX WINNER 🏆🧡 #McLaren #MexicoGP https://t.co/t9IxK1TPto Youre looking at a [--] x GRAND PRIX WINNER 🏆🧡 #McLaren #MexicoGP https://t.co/t9IxK1TPto"
X Link 2025-10-26T23:16Z 19.1K followers, [---] engagements
"Our customers said it best: - "So easy to deploy." - "AI ticket summary is essential." - "We chose the proximity with teams." Our first Freshdesk Executive Connect brought over [--] CX leaders to our Paris office. Leaders from @RATPgroup @HeyCulligan and Exail joined our team to dig into the questions that matter: 🌍 How is the CX landscape evolving 🤖 How is AI boosting agent productivity and customer satisfaction 📈 How do French companies achieve +220% ROI in just a few months Huge thanks to everyone who showed up. More time with customers like this is exactly what we need 🙌"
X Link 2025-10-31T13:21Z 19.1K followers, [---] engagements
"ITSM horror story: IT team: We encourage you first to consult our self-service portal to resolve your issues. Raise tickets only for critical needs. The ticket: Hello IT team where do I find the self-service portal"
X Link 2025-10-31T18:56Z 19.1K followers, [---] engagements
"As a rapidly growing software company @databricks needed to reduce downtime and increase scalability in its IT service operations. After implementing Freshservice Databricks achieved a 23% self-service deflection rate. Learn more: https://www.freshworks.com/customers/stories/databricks/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=nc_cs&utm_term=organic&utm_content=fwvideo03nov https://www.freshworks.com/customers/stories/databricks/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=nc_cs&utm_term=organic&utm_content=fwvideo03nov"
X Link 2025-11-03T12:49Z 19.1K followers, [---] engagements
"At Freshworks we believe software shouldnt get in the way of exceptional service. Here's a special message from our CEO Dennis Woodside. Register now for the Refresh Virtual Summit ➡ #FreshworksUncomplicates https://bit.ly/47JrHFf https://bit.ly/47JrHFf"
X Link 2025-11-07T18:30Z 19.1K followers, [---] engagements
"Proud to be part of this team🧡 @McLarenF1 #McLaren #F1 #BrazilGP See you on the grid 👀 #McLaren #BrazilGP https://t.co/glFsTLsNRY See you on the grid 👀 #McLaren #BrazilGP https://t.co/glFsTLsNRY"
X Link 2025-11-09T17:25Z 19.1K followers, [---] engagements
"Freshworks was named a Strong Performer and recognized for its focus on simplified unified service management and AI-assisted productivity. Access the The @forrester Wave: Enterprise Service Management Q4 [----]. Access the full report here: https://www.freshworks.com/freshservice/resources/ebooks/forrester-esm-wave-2025/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=nc&utm_term=organic&utm_content=fwcreative11nov"
X Link 2025-11-12T04:30Z 19.1K followers, [---] engagements
"Leaders in the UK are evolving with people-first AI. Sam O'Neill Public Sector Account Executive at Freshworks shares where organizations should invest today to unlock the full potential of AI"
X Link 2025-11-12T10:47Z 19.1K followers, [---] engagements
"Were getting ready to kick off Refresh [----] North America in San Francisco📍Stay tuned for highlights from keynotes product deep dives customer spotlights and more"
X Link 2025-11-13T17:18Z 19.1K followers, [---] engagements
"Our CCMO Mika Yamamoto spoke about the complexity crisis and how organizations can reclaim growth through our vision for uncomplicated AI-powered service. At Freshworks we know when you simplify and reduce friction everything changes"
X Link 2025-11-13T21:06Z 19.1K followers, [--] engagements
"Thank you to our customers Nicholas Solomon the Vice President Customer Service at @AMC_Networks and Josh Gomez the Vice President of IT Operations & Security at @Fabletics who joined us for a fireside chat about how they are integrating Freshworks at their organizations to bring a more unified experience for their teams and a faster and more seamless experience for their customers"
X Link 2025-11-13T21:06Z 19.1K followers, [---] engagements
"Customer service is no longer just operational its strategic. Freshdesk simplifies the CX stack and empowers teams with proactive intelligence and automation across every layer of the service organization. Proactive insights powered by Freddy AI offers visibility to service operations turns every agent into a top performer and a proactive Copilot thats on a resolution path with next best actions"
X Link 2025-11-13T21:59Z 19.1K followers, [---] engagements
"Thats a wrap on #Refresh2025 North America Huge thank you to the 400+ IT and CX leaders partners and Freshworks execs who joined us today. We are walking away from a great day with actionable insights and uncomplicated solutions"
X Link 2025-11-14T02:03Z 19.1K followers, [---] engagements
"What a day at #Refresh2025 North America. We united around one mission: make work uncomplicated and deliver real results. From customer stories (@AMCTheatres @Fabletics @DHLus + more) to new product launches Freshdesk Command Center Freddy AI Insights Intelligent Routing and AI upgrades in Freshservice it was all about building service that works. Attendees got hands-on at Freshworks Labs explored our newest AI-powered CX + EX innovations and even took a spin in the @McLarenF1 simulator. Onward to the next Refresh"
X Link 2025-11-14T23:28Z 19.1K followers, [---] engagements
"Huge congratulations to the @Dodgers on winning back-to-back World Series championships 🎉 We're proud to support the Dodgers organization as they deliver excellence both on and off the field. Just as they've built a championship-winning team they've also built world-class operations powered by Freshworks. We're honored to be part of the Dodgers family during this historic championship run. Dodgers Up 🙌"
X Link 2025-11-17T15:47Z 19.1K followers, [---] engagements
"@dmwoodside @mikayamamoto11 ICYMI: We unveiled our biggest feature drops of the year all designed for teams who want less complexity and more impact. https://www.freshworks.com/product-launches/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=refreshvirtualnov25&utm_term=organic&utm_content=fwtweetthread18nov https://www.freshworks.com/product-launches/tactic_id=6909181&utm_source=social&utm_medium=twitter&utm_campaign=refreshvirtualnov25&utm_term=organic&utm_content=fwtweetthread18nov"
X Link 2025-11-18T18:31Z 19.1K followers, [--] engagements
"Most IT complexity comes from fragmentation or silos. Their service management asset management observability and AI all typically have their own stack and processes. That's multiple systems multiple workflows multiple versions of the truth. Our approach with Freshservice brings those worlds together in one unified foundation employee service and administration all working together. #FreshworksUncomplicates"
X Link 2025-11-18T18:46Z 19.1K followers, [--] engagements
"Our customer the @McLarenF1 Team showed up at Freshworks HQ for an unforgettable day This partnership is aligned on what matters most: our commitment to our teams and providing them with uncomplicated tools and systems so they can innovate and deliver high-performance results. We met the team swapped stories and celebrated our shared drive for performance and precision"
X Link 2025-11-19T15:45Z 19.1K followers, [---] engagements
"Were proud to share that Freshdesk Omni has been named @PCMag's Editors Choice earning an Outstanding [---] out of [--] rating the highest score among customer service help desk solutions reviewed. This recognition reflects innovation that puts people first with PCMag highlighting Freshdesk Omnis unified support experience AI-powered workflows intuitive design and advanced tools that help teams deliver faster smarter more human support. PCMags overall takeaway: Advanced tools and sleek design make it an Editors' Choice winner among customer service help desk solutions"
X Link 2025-12-01T16:13Z 19.1K followers, [---] engagements
"Read the full story: https://www.pcmag.com/reviews/freshdesk https://www.pcmag.com/reviews/freshdesk"
X Link 2025-12-01T16:17Z 19.1K followers, [---] engagements
"What if your team had an extra day every week 😲 Well They already do. But they are losing it to endless meetings overlapping approvals and tech stack chaos. (That's 17% of their productivity every week) What would your team do with that day back Dan Tynan says the solution is to appoint a 'Simplifier in Chief' ➡ https://bit.ly/48ibCry https://bit.ly/48ibCry"
X Link 2025-12-03T10:18Z 19.1K followers, [---] engagements
"All of our favorites 😍 #FreshdeskCommandCenter"
X Link 2025-12-09T09:00Z 19.1K followers, [---] engagements
"Solving tickets shouldn't feel like solving puzzles. #FreshworksUncomplicates"
X Link 2025-12-10T09:36Z 19.1K followers, [---] engagements
"Most teams are stuck between reactive and managed. The best have moved to proactive. Learn how the best teams prevent problems before employees notice. https://www.freshworks.com/theworks/company-news/new-rules-it-resilience/utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwurl10dec https://www.freshworks.com/theworks/company-news/new-rules-it-resilience/utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwurl10dec"
X Link 2025-12-10T17:17Z 19.1K followers, [---] engagements
"Running the world's second-largest cinema chain means millions of movie fans and endless questions. Regal Cineworld Group turned to Freshdesk for support that scales. Now automation resolves over [---] lost-item tickets each month without agents lifting a finger. They maintain 24-hour global responses and use analytics to see 60-70% of tickets tie to memberships insights that sharpen every experience. Read the full story featuring Director of Customer Experience International Regal Cineworld Group Raj K: https://bit.ly/4p9GmQQ https://bit.ly/4p9GmQQ"
X Link 2025-12-23T17:45Z 19.1K followers, [---] engagements
"New year same mission: help people faster with fewer hoops to jump through. Wishing you a calm no-surprises 2026"
X Link 2026-01-01T12:05Z 19.1K followers, [---] engagements
"We welcome @WhitlockIS as our solution partner to bring a delightful #ITSM experience to North American businesses - on time and within budget. Read the full announcement here: https://whitlockis.com/whitlockis-and-freshworks-inc-partner-to-bring-delightful-it-service-management-experience-to-businesses-in-north-america/ https://whitlockis.com/whitlockis-and-freshworks-inc-partner-to-bring-delightful-it-service-management-experience-to-businesses-in-north-america/"
X Link 2023-01-20T10:17Z 19.1K followers, [---] engagements
"Most enterprise solutions require heavy lifting. But they shouldnt 🙅♂ In a conversation with Bob Laliberte from @theCUBE Our CMO Mika Yamamoto challenges the norm of accepting bloated systems and invites companies to choose simplicity instead. Discover how complexity is quietly stalling growth and morale in organizationsand learn practical ways to cut through it by downloading our latest ebook. https://twitter.com/i/web/status/1995912997269635565 https://twitter.com/i/web/status/1995912997269635565"
X Link 2025-12-02T17:48Z 19.1K followers, [---] engagements
"We are doubling down on a simple truth: COMPLEXITY IS THE ENEMY OF GROWTH. Liz Miller VP & Principle analyst at @constellationr Inc. spotlights how Freshworks is stripping away accidental complexity in service delivery so CX and EX teams can work with less friction and more focus on outcomes. In her words it's is all about treating simplicity as a growth strategy not a nice-to-have. https://twitter.com/i/web/status/1996435562463367621 https://twitter.com/i/web/status/1996435562463367621"
X Link 2025-12-04T04:25Z 19.1K followers, [---] engagements
"The real blocker to progress isn't capability it's complexity. In his Refresh Virtual Summit keynote our CEO Dennis Woodside highlighted the urgent need to cut complexity remove friction and empower teams to move at the speed of their customers. Register for free and watch the full keynote here: https://www.freshworks.com/events/refresh-virtual-summit-2025/utm_source=social&utm_medium=twitter&utm_campaign=refreshvirtualnov25&utm_term=organic&utm_content=fwcreative04dec"
X Link 2025-12-04T05:00Z 19.1K followers, [---] engagements
"🏆 Freshworks has been named the AWS Marketplace Partner of the Year APJ [----] The award serves as a powerful validation of Freshworks' current product roadmap and its deepening technological collaboration with @awscloud positioning us as a key innovator in the AI-driven CX and EX space. Looking forward Freshworks remains committed to leveraging its strategic AWS partnership to redefine how organizations deliver exceptional experiences. https://twitter.com/i/web/status/1996598747808297120 https://twitter.com/i/web/status/1996598747808297120"
X Link 2025-12-04T15:13Z 19.1K followers, [---] engagements
"Introducing 🥁 🥁 🥁 AI Agents Library 🎉 Go live instantly with ready-to-launch Vertical AI Agents that come with 50+ Agentic Workflows and integrations with Shopify Stripe PayPal FedEx and more. Or build your own AI agent on a no-code builder when you need something custom 😇 https://twitter.com/i/web/status/1996607913469608227 https://twitter.com/i/web/status/1996607913469608227"
X Link 2025-12-04T15:49Z 19K followers, [---] engagements
"Congratulations @LandoNorris and the @McLarenF1 Team 🏁 🎉 Your first championship is a reminder: great things happen when people and technology move as one. From supporting McLaren as a customer to celebrating wins as partners were proud to be part of your journey from all of us at Freshworks. #F1 #AbuDhabiGP #McLaren https://twitter.com/i/web/status/1997707084402458713 https://twitter.com/i/web/status/1997707084402458713"
X Link 2025-12-07T16:37Z 19K followers, [----] engagements
"When @KuehneCompany was looking for an ITSM tool they had a checklist (And Freshservice checked every box): ✅ Implement it ourselves ✅ Customize without developers ✅ Scale without complexity Their 3-person IT team had it up and running in a month. Read the full story of their process and how they internally marketed it for encouraging adoption. Link in comments. https://twitter.com/i/web/status/1998431765866709176 https://twitter.com/i/web/status/1998431765866709176"
X Link 2025-12-09T16:37Z 19.1K followers, [---] engagements
"ICYMI: Freshworks introduces Freshservice for Business Teams now available as a standalone product no longer requiring an existing Freshservice IT Service Management (ITSM) implementation. Built for HR finance facilities legal and other business functions it enables organizations to scale service delivery with modern AI-driven operational excellence. https://twitter.com/i/web/status/2017017524169175355 https://twitter.com/i/web/status/2017017524169175355"
X Link 2026-01-29T23:30Z 19.1K followers, [--] engagements
"Another enterprise chooses our fresh approach to AI-powered IT service software.🚀 We're proud to welcome @TravisPerkinsCo the UKs leading distributor of building materials and a household name to the Freshworks community. Travis Perkins is the latest customer to make the switch from legacy complexity to service efficiency. With [-----] employees spread across [----] locations Travis Perkins needed an AI-powered solution that would deliver impact fast and they found it with Freshworks. Using Freshservice and Freddy AI Copilot Freshworks is helping Travis Perkins provide best-in-class IT service"
X Link 2025-04-22T16:13Z 19K followers, [---] engagements
"We're celebrating the people behind every great experienceour customers. 🎉🏆 The Freshworks Global Customer Awards recognize outstanding organizations and individuals who are using Freshworks to create meaningful change uncomplicating work inspiring teams and delivering powerful business outcomes. Stay tuned to meet the winners https://twitter.com/i/web/status/1998030035568009459 https://twitter.com/i/web/status/1998030035568009459"
X Link 2025-12-08T14:00Z 19K followers, [---] engagements
"CUSTOMER SERVICE SOFTWARE THAT PUTS PEOPLE FIRST 👏 With Freshdesk you get everything you need to support customers and empower teams in one place available out of the box. No endless setup. No surprises. Just a workspace where your team doesn't keep up they stay ahead 😎"
X Link 2025-12-11T08:52Z 19K followers, [---] engagements
"Behind every fast lap is an IT team moving just as fast. 🙌 @McLarenF1 Team operates with thousands of moving parts working together. From the garage to the paddock teams rely on clear seamless support to keep everything running smoothly. And with Freshservice the IT team makes sure everyone has what they need the moment they need it. Proud to help power the team behind the team. https://twitter.com/i/web/status/1999175150684561908 https://twitter.com/i/web/status/1999175150684561908"
X Link 2025-12-11T17:51Z 19K followers, [---] engagements
"Throwback to the marathon that still lives rent-free in our heads 💙 Freshworks Chennai Marathon was unforgettable and were doing it all over again. See you at the start line in [----] 🙌"
X Link 2025-12-12T09:06Z 19K followers, [---] engagements
"At @bstormAI our CEO @dmwoodside joined Fortunes @agarfinks and Xero CEO Sukhinder Singh Cassidy discussed complexity in the software industry and how customers are using AI to uncomplicate their work. Key takeaways: ➡ Customers want outcomes not buzzwords. Teams need tools that help them do more not more tech to manage. ➡ Complexity slows teams down. Tool sprawl and disconnected systems waste time and reduce productivity. AI must deliver value right out of the box. ➡ AI should be simple to adopt. Businesses dont want long drawn-out custom implementations. They want solutions that work"
X Link 2025-12-12T17:03Z 19K followers, [---] engagements
"Powering the superheroes behind the superheroes. With Freshservice @Marvel delivers enterprise value without enterprise complexity. From the IT desk to the multiverse Freshservice keeps operations running like a perfectly-scripted battle scene"
X Link 2025-12-15T05:00Z 19K followers, [---] engagements
"📢🔥BIG NEWS Freshworks has entered into a definitive agreement to acquire @FireHydrant With this combination we will be able to bring together Freshservice's IT service management platform with FireHydrant's AI-native IT operations technology to create a truly unified ServiceOps experience. ➡ Faster incident response ➡ Clearer resolution path ➡ Proactive IT reliability Moving companies from reactive firefighting to resilient service. Learn more:"
X Link 2025-12-15T14:08Z 19K followers, [---] engagements
"The CTO's role isn't what it used to be. It's less about laptops and emails and more about strategic impact. Simon Farnsworth CTO of ITV in conversation with our CEO Dennis Woodside explains today's tech leaders sit at the top table because data and AI aren't just enablersthey're the game changers. https://twitter.com/i/web/status/2000646232910487671 https://twitter.com/i/web/status/2000646232910487671"
X Link 2025-12-15T19:16Z 19K followers, [---] engagements
"Complexity slows teams down. Freshworks doesnt. Our focus is simple: help teams deliver better service with software thats easy to use quick to adopt and built to create real impact without the overhead. So customers get faster answers employees stay productive and work feels a lot less complicated. #FreshworksUncomplicates https://twitter.com/i/web/status/2000916412353691894 https://twitter.com/i/web/status/2000916412353691894"
X Link 2025-12-16T13:10Z 19K followers, [---] engagements
"ICYMI: Meet DEW Our new UX system for Freshservice and Freshdesk. This isnt just a design refresh. Built by our product and design teams DEW rethinks how teams experience Freshworks with an AI-native uncomplicated interface thats easy to set up easy to use and instantly familiar. The result A calmer sharper workspace that helps agents onboard faster and stay focused on the work that actually matters. And with Freddy AI built right in intelligence shows up exactly where its needed helping IT and support teams resolve issues faster with fewer clicks and no extra training. Read everything about"
X Link 2025-12-16T18:04Z 19K followers, [---] engagements
"The reason we went with Freshworks is the simplicity it offers our organization. In a conversation with @BobLaliberte from @@theCUBE Director of Business Technology @McLarenF1 Racing Dan Keyworth explains how McLaren Racing is using Freshworks to uncomplicate service and keep the car from ever stopping on track with proactive workflows across [--] global races and six traveling garages. https://twitter.com/i/web/status/2001087572064256332 https://twitter.com/i/web/status/2001087572064256332"
X Link 2025-12-17T00:30Z 19K followers, [---] engagements
"2025 had too many tabs open. In [----] were clearing the screen. Our word is 'Uncomplicates' Whats yours #FreshworksUncomplicates"
X Link 2025-12-17T07:01Z 19K followers, [---] engagements
"Great service isnt just fast replies. Its showing up already knowing the full story. At Refresh Virtual Summit [----] Maggie Singh chief product and technology officer at People [---] shared how her teams use AI and a unified ticketing system so every handoff comes with full contextno customer retelling their issue no agent starting cold. https://twitter.com/i/web/status/2001247308550176992 https://twitter.com/i/web/status/2001247308550176992"
X Link 2025-12-17T11:05Z 19K followers, [---] engagements
"If your data lives in five places its a sign: You don't need one more system. Its unifying what you already have Read the full story from CX Today: https://bit.ly/4oZZHUg https://bit.ly/4oZZHUg"
X Link 2025-12-18T09:40Z 19K followers, [---] engagements
"POV: You're having an uncomplicated day at Freshworks HQ 😎#FreshworksUncomplicates"
X Link 2025-12-18T10:00Z 19K followers, [---] engagements
"20%. Yes thats the amount of software budget the average company wastes on complexity 😬 Learn how designating a 'Simplifier in Chief' can help make everyone less stressed out and more productive: https://bit.ly/4oZzRjo https://bit.ly/4oZzRjo"
X Link 2025-12-18T15:30Z 19K followers, [---] engagements
"🚌 Big Bus Tours put CX in the fast lane. With Freddy AI Copilot agents spend less time typing up tickets and more time focusing on people. Freddy AI automatically summarizes customer conversations and creates detailed support tickets in seconds saving time reducing manual work and keeping service moving smoothly. Ollie Wildeman Vice President of Customer explains how Freshworks uncomplicates support for their teams that never stop moving. https://twitter.com/i/web/status/2001770822579429765 https://twitter.com/i/web/status/2001770822579429765"
X Link 2025-12-18T21:45Z 19K followers, [---] engagements
"We recently received a ticket that said My laptop froze because its overheating. And thats been on our minds lately. 🤔"
X Link 2025-12-20T01:05Z 19K followers, [---] engagements
"It's time to unscramble your operations. #FreshworksUncomplicates"
X Link 2025-12-22T04:00Z 19K followers, [---] engagements
"ICYMI: Our latest UX upgrade is out It's our new design that cuts visual clutter so you focus on tickets and let Freddy AI work naturally alongside you. Less friction means faster adoption and real wins for your team and customers"
X Link 2025-12-22T16:46Z 19K followers, [---] engagements
"Happy Holidays to our customer Databricks Thanks for letting us be part of your journey toward a more seamless employee experience. Heres to an even brighter AI-driven [----]. ✨"
X Link 2025-12-22T17:30Z 19K followers, [---] engagements
"Thank you for showing up every day and helping make this year shine ✨"
X Link 2025-12-23T10:14Z 19K followers, [---] engagements
"We all want results. Not hype. At #FortuneBrainstormAI our CEO Dennis Woodside discussed how businesses like Vermeer Corporationa century-old Iowa manufacturer of wood chippers and agricultural equipmentapproach AI. Their perspective is clear: They need results they need to grow their business they need to serve their customers. Vermeer uses AI to instantly parse thousands of technical manuals helping their human service agents quickly answer customer questions about specific parts. Simple practical measurable. That's what Freshworks' [-----] customers are asking for: software that helps them"
X Link 2025-12-24T18:17Z 19K followers, [---] engagements
"A huge thank you to every runner who signed up for the Freshworks Chennai Marathon 🚀 Just [--] days till we hit the roads together on Jan [--]. See you at the start line Chennai runners 🔥🏅"
X Link 2025-12-25T12:00Z 19K followers, [---] engagements
"Thats it [----] THANK YOU for an incredible year. Youve been with us through all the growth 🎢 and we couldnt be more grateful. We hope you get to rest recharge and celebrateyou sure deserve it. ❤❄"
X Link 2025-12-25T18:00Z 19K followers, [---] engagements
"28000+ registrations. 28000+ t-shirts. Get ready for the course 🙌 See you in a few hours #FreshworksChennaiMarathon2026"
X Link 2026-01-03T16:26Z 19K followers, [---] engagements
"Speed is not: scrambling chaos ctrl+c / ctrl+v. Speed is: fewer escalations shorter queues and and agents who still have energy at the end of the day. #FreshworksUncomplicates"
X Link 2026-01-05T13:11Z 19K followers, [---] engagements
"New year more powerful capabilities 💪 We're excited to officially welcome @FireHydrant to Freshworks. With FireHydrant and Freshservice we're unifying IT service management IT infrastructure management and modern incident response in a single AI-powered solutionone built to connect data context and action end to end. This isnt AI layered onto disconnected systems; its intelligence embedded directly into service operations. Learn more: https://bit.ly/49o8EB2 https://bit.ly/49o8EB2"
X Link 2026-01-05T16:40Z 19K followers, [---] engagements
"Legacy systems were slowing @RingCentral down. So they simplified. After moving to Freshservice their service desk became an orchestration hub that now automates over 40% of support tickets doubled CSAT in under nine months and scaled service far beyond IT. Today teams across IT HR Finance Marketing Sales Operations and Facilities all work from tailored Freshservice workspaces with fewer handoffs clearer workflows and less friction across the business. This is what it looks like when service is built to move at the speed of work. #FreshworksUncomplicates"
X Link 2026-01-06T11:33Z 19K followers, [---] engagements
"Most IT leaders dont set out to build a Frankenstack. It just happens. Over time tools pile up integrations get messy and suddenly teams are spending more time navigating systems than doing real work. In a new Forbes Technology Council article our CIO Ashwin Ballal shares a striking reality hes seen firsthand: employees are losing nearly a full workday every week just fighting fragmented processes. He also breaks down how CIOs can move from stitched-together stacks to real flow by simplifying systems investing in skills and making technology work for people not the other way around. Read the"
X Link 2026-01-06T19:05Z 19K followers, [---] engagements
"Your support desk just got a glow-up ✨ With our new Dew upgrade you can personalize your portal to match your brands look and feel so your teams and customers feel right at home the moment they log in"
X Link 2026-01-07T08:36Z 19K followers, [---] engagements
"Welcome to Freshworks @KadySrinivasan Excited to have you as our new Chief Marketing Officer. Kady brings 15+ years of experience scaling and growing SaaS and AI companies. She will lead Freshworks global marketing strategy amplifying our mission to deliver exceptional customer and employee experiences with uncomplicated AI-assisted service software. Kady will work with our team to deliver marketing efficiency and continue to scale and grow our brand. We're excited to welcome Kady to our team Read more here:"
X Link 2026-01-07T15:03Z 19K followers, [---] engagements
"New year new meeting strategy Try new year fewer meetings. Organizations can start their meeting cleanses by applying the rule of halves say Leidy Klotz and Bob Sutton. ✂ Half as many meetings Half as long 👥 Half the people If youre like the average company your team is already spending 11+ hours a month in meetings. Its time to appoint a Simplifier in Chief. https://bit.ly/4jzQu47 https://bit.ly/4jzQu47"
X Link 2026-01-08T13:42Z 19K followers, [---] engagements
"The modern workplace is suffocating under the weight of its own tools. This growing complexity hits CX and IT professionals hardest. Our Cost of Complexity report found that when employees are bogged down by complexity and poor change management the impact extends far beyond engagement. It drives turnover amplifies burnout and ultimately stalls growth. Want to understand your organization's complexity archetype Take our quiz to find out where you rank."
X Link 2026-01-09T19:50Z 19K followers, [---] engagements
"✅ IN Fewer tools AI that actually helps One source of truth Faster resolutions Calm dashboards ❌ OUT Frankenstacks Manual busywork Repeating the same issue Switching tabs all day "We'll fix it later" What would you add to the list in [----] #FreshworksUncomplicates https://twitter.com/i/web/status/2010642011439644846 https://twitter.com/i/web/status/2010642011439644846"
X Link 2026-01-12T09:16Z 19K followers, [---] engagements
"Take AI deployment to business transformation in [--] steps [--]. Start with business outcomes. Not tools [--]. Invest with intent. Not curiosity [--]. Measure impact. Not activity. [--]. Learn fast and recalibrate [--]. Set rules + train employees @RoAI_Institute's Laks Srinivisan outlines the AI ROI roadmap: https://bit.ly/4qQ8Zno https://twitter.com/i/web/status/2010754333504065779 https://bit.ly/4qQ8Zno https://twitter.com/i/web/status/2010754333504065779"
X Link 2026-01-12T16:42Z 19K followers, [---] engagements
"Unmanaged complexity is dragging down your business. Read how designating a Simplifier in Chief can reduce friction and help stay ahead of the pack: https://bit.ly/3Z8khHw https://bit.ly/3Z8khHw"
X Link 2026-01-13T10:06Z 19K followers, [---] engagements
"ROI stat for the day: inMusic has saved $500000 annually after switching to Freshdesk. *drops mic *🫳🏻🎤 Bill Waller Head of Global Customer Service Operations at inMusic shares their journey to uncomplicated IT solutions with Freshworks: https://bit.ly/4pAN42e https://bit.ly/4pAN42e"
X Link 2026-01-13T15:28Z 19K followers, [---] engagements
"Uncomplicating business IT isnt about doing less its about removing the barriers that slow organisations down. In a conversation with @BiznessReporter Simon Morrris Solution Engineering Leader at Freshworks explains how simplifying systems doesnt just reduce costs it also enhances employee satisfaction and strengthens customer trust. https://twitter.com/i/web/status/2011360491910594634 https://twitter.com/i/web/status/2011360491910594634"
X Link 2026-01-14T08:51Z 19K followers, [---] engagements
"Whichever word you spot first is your [----] personality"
X Link 2026-01-14T15:00Z 19K followers, [---] engagements
"With Freshservice's modern and intuitive UI the City of Whittlesea's IT team was immediately able to get up-to-speed with minimal training. Leah Dinas the council's IT Projects Officer said: Freshservice streamlined how we gather and act upon customer feedback helping us solve customer issues quicker." The team took a phased approach to implement Freshservice: ➡First the forms (from Sharepoint) and approval workflows (from Outlook) were moved into Freshservice to have a holistic view of their tickets ➡Next a dedicated support email was set up to automatically create tickets and efficiently"
X Link 2026-01-16T05:41Z 19K followers, [---] engagements
"Complexity impacts every organization stalling morale and growth. Take the 'Cost of Complexity' quiz and find out where you rank and what you (and your peers) can do to simplify work: https://bit.ly/4r1oDfE https://bit.ly/4r1oDfE"
X Link 2026-01-19T17:09Z 19K followers, [---] engagements
"Great service starts long before the resolution. When teams aren't buried in complexity they can focus on what actually matters: helping people and solving problems the right way the first time"
X Link 2026-01-20T05:00Z 19K followers, [---] engagements
"We made a bingewatch playlist for IT teams 🤩 A new 5-part Freshservice series with ITSM analyst @stephenmann on building an AI-assisted service desk without enterprise-level complexity. Watch here: https://youtube.com/playlistlist=PLlwQGo7uWJw5K7roB3s2M61Nm86n0E2l8 https://youtube.com/playlistlist=PLlwQGo7uWJw5K7roB3s2M61Nm86n0E2l8"
X Link 2026-01-20T12:10Z 19K followers, [---] engagements
"@sellmorewindows Well deserved It takes real focus to keep customer service uncomplicated for both your team and your end users. Were cheering you and your team on for whats next 🙌"
X Link 2026-01-21T11:08Z 19K followers, [--] engagements
"@EazyCosting Huge win for the @EazyCosting team Scale Star recognition for scaling support without compromising quality. Nicely done"
X Link 2026-01-21T11:12Z 19K followers, [--] engagements
"AI isnt just cutting down repetitive work. Its also creating entirely new job roles. Heres one. The job description ➡Cut unnecessary meetings ➡Audit bloated tech stacks ➡Remove approval bottlenecks ➡Make work easier Read how designating a 'Simplifier in Chief' can help your organization. https://www.freshworks.com/theworks/employee-experience/simplifier-in-chief/utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwurl22jan"
X Link 2026-01-22T12:06Z 19K followers, [---] engagements
"AI saves hours. Somehow teams are still busy. Heres how to spend your saved time wisely with AI in three steps"
X Link 2026-02-05T09:49Z 19K followers, [---] engagements
"Start with one small task where AI helps. Stuff like: - Writing or reviewing code - Summarizing tickets or documents - Drafting internal docs or reports When you can see the time youre getting back AI stops feeling like a nice to have"
X Link 2026-02-05T09:49Z 19K followers, [--] engagements
"Decide in advance how that time will be used - Use the saved time to improve tools - Fix security gaps - Clean up documentation - Try new features"
X Link 2026-02-05T09:49Z 19K followers, [--] engagements
"Keep checking that its actually happening. Managers need to: - Check in regularly - Coach teams - Review where time is actually going"
X Link 2026-02-05T09:49Z 19K followers, [--] engagements
"The goal: dont let saved time disappear into busywork. Use it to move the business forward. https://www.freshworks.com/theworks/as-assisted-service/ai-free-time/utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwtweetthread05feb https://www.freshworks.com/theworks/as-assisted-service/ai-free-time/utm_source=social&utm_medium=twitter&utm_campaign=nc_tw&utm_term=organic&utm_content=fwtweetthread05feb"
X Link 2026-02-05T09:49Z 19K followers, [--] engagements
"For our EX focused attendees Ravi Tharisayi and Jason Aloia from our product team and our customer Daniel Brown from @gordonreesllp hosted a breakout session underscoring a clear message: the use of Freddy AI allows for proactive action efficiency and success for your teams. With Freshservice teams are empowered with proactive detection intelligent automation and immediate visibility into service performance. https://twitter.com/i/web/status/1989083134173077929 https://twitter.com/i/web/status/1989083134173077929"
X Link 2025-11-13T21:29Z 19K followers, [---] engagements
"Our customer Daniel Brown from @gordonreesllp shared Freddy AI has helped them solve their tickets faster. And he described Freddy AI Insights as: its like having an additional person on his team combing through tickets across our offices and allows us to update our workflows to better solve issues. https://twitter.com/i/web/status/1989083137356493063 https://twitter.com/i/web/status/1989083137356493063"
X Link 2025-11-13T21:29Z 19K followers, [---] engagements
"Final race weekend shoutout to the @McLarenF1 Teams crew 👏 Congratulations to the McLaren Formula [--] Team working hard behind the scenes all season long. With Freshworks helping keep operations smooth the team is set to finish the [----] season strong 💪 #F1 #McLaren"
X Link 2025-12-05T18:23Z 19K followers, [---] engagements
"AI-powered Freddy Copilot helps @vermeer agents work smarter while analytics give the insights Vermeer needs to keep improving. And with fewer manual tasks the team can focus on what matters mostsupporting people and driving innovation. Since launching Freshservice Vermeer has seen measurable improvements: 🚀Resolution time cut nearly in half from [--] to [----] hours. 🚀First response time improvements from [----] to [----] hours. 🚀Customer satisfaction (CSAT) jumped to 95%. https://twitter.com/i/web/status/2013698422675562763 https://twitter.com/i/web/status/2013698422675562763"
X Link 2026-01-20T19:41Z 19K followers, [---] engagements
"🏆 You've simplified work. Now lets celebrate it. We're excited to introduce the first-ever Freshworks Global Customer Awards recognizing customers who are creating meaningful change with Freshworks from smarter service to stronger teams. Its about real work real impact and the people behind it. Take a look at the categories and submit a nomination: https://www.freshworks.com/global-customer-awards/utm_source=social&utm_medium=twitter&utm_campaign=fwcustawards25&utm_term=organic&utm_content=fwimage21jan"
X Link 2026-01-21T09:08Z 19K followers, [---] engagements
"Complexity impacts every organization in different ways and with different solutions to nurture productivity morale revenue and ultimately growth. How are you unlocking growth at your organization"
X Link 2026-01-29T16:22Z 19K followers, [---] engagements
"For those who obsessively think about how to keep customers happy and coming back AI has been a conundrum. On the one hand it brings speed into the equation helping customers get what they need http://x.com/i/article/2018247206135066624 http://x.com/i/article/2018247206135066624"
X Link 2026-02-02T09:06Z 19K followers, [---] engagements
"An average worker juggles [--] tools and four communication channels. Still workers find their work in silos. Reworked columnist David Barry explores how complex tech stacks hurt productivity and what leaders can rethink to ease the drag. https://www.reworked.co/digital-workplace/why-more-workplace-technology-creates-more-friction/ https://www.reworked.co/digital-workplace/why-more-workplace-technology-creates-more-friction/"
X Link 2026-02-03T08:19Z 19K followers, [---] engagements
"@McLarenF1 Papaya is papayaing 🤩"
X Link 2026-02-09T18:07Z 19K followers, [--] engagements
"Partner day in Paris 🙌 Its inspiring to see what were building together. Our partners are leading the charge across Europe showing businesses that service software doesnt have to be bloated or complex. Huge thanks to our partners for championing a simpler more effective vision. https://twitter.com/i/web/status/2021191486608486618 https://twitter.com/i/web/status/2021191486608486618"
X Link 2026-02-10T11:56Z 19K followers, [---] engagements
"HR 🤝 IT 🤝 Finance 🤝 Legal 🤝 Operations 🤝 Admin Using Freshservice to: - Close tickets faster without adding staff - Automate the repetitive stuff - Breakdown silos - Get everyone working from the same playbook - Prove value when leadership asks"
X Link 2026-02-10T13:34Z 19K followers, [---] engagements
"From reducing response times to [--] minute to managing 60% of calls via WhatsApp and chatbots TFG (The Foschini Group) is setting new standards with Freshworks 🌟"
X Link 2024-07-09T15:18Z 19K followers, [---] engagements
"Coming off an exceptional [----] Freshworks is building momentum into [----]. Upmarket growth growing AI adoption across our platform and expanded service operations with FireHydrant are driving real impact for our customers. As diginomica highlights companies are looking for simpler more cost-effective alternatives to legacy platformsand thats exactly the value we deliver. Uncomplicating IT. Scaling with purpose. Read the full article: #FreshworksUncomplicates https://bit.ly/4rJrf24 https://bit.ly/4rJrf24"
X Link 2026-02-13T17:27Z 19K followers, [---] engagements
"Most companies will remain stuck in 'AI pilot purgatory' in [----]. For some organizations that will mean spinning their wheels. For others purgatory will mean mapping how processes function across teams cleaning up data environments aligning leadership around a strategy and building governance. - @IsabelleZdatny Head of Thought Leadership @XM_Institute https://twitter.com/i/web/status/2015816451895198137 https://twitter.com/i/web/status/2015816451895198137"
X Link 2026-01-26T15:57Z 19K followers, [--] engagements
"The organizations that avoid failure will treat AI as part of the collective work system not a personal efficiency hack. They'll draw hard lines around where human judgment is needed reward teams for real business outcomes (not just speed) and invest in systems that keep decisions context and ownership from falling apart. - @RebHinds author of "Your Best Meeting Ever" and head of the Work AI Institute at @glean https://twitter.com/i/web/status/2015816456236318721 https://twitter.com/i/web/status/2015816456236318721"
X Link 2026-01-26T15:57Z 19K followers, [---] engagements
"YOUR AI LEARNED TO HAND OFF Great. Now how do you know if it's working Payal Patel our senior director of solution engineering recommends two metrics that can reveal the truth: Average handle time post-handoff: Longer times = poor context transfer and your customer is repeating themselves. Sentiment at escalation: High frustration = AI is repeating itself causing friction. Read how your team can make AI-human handoff invisible."
X Link 2026-02-05T04:00Z 19K followers, [---] engagements
"The question isn't just whether AI will disrupt our industries -- its how we can leverage its power in a responsible sustainable way. 🗣 Murali Swaminathan CTO Freshworks via TechTarget https://www.techtarget.com/searchcio/feature/Safe-by-design-AI-personalization-in-fintech https://www.techtarget.com/searchcio/feature/Safe-by-design-AI-personalization-in-fintech"
X Link 2026-02-06T05:00Z 19K followers, [---] engagements
"We just dropped the [----] Service Desk Blueprint Our new report breaks down why the tiered L1-L2-L3 approach no longer works and shows IT leaders how to build an AI-assisted people-ready service desk that scales without adding headcount. Inside you'll find how teams using Freddy AI Agent deflected 65.7% of tickets and saved over [------] hours of agent time. Download the blueprint: https://bit.ly/3MuOX34 https://bit.ly/3MuOX34"
X Link 2026-02-09T04:42Z 19K followers, [---] engagements
"Delivering consistent reliable support for Australias trusted menswear brand. Freshdesk helps Lowes Manhattan deliver dependable responsive customer service across channels enabling teams to focus on quality service and everyday value for customers"
X Link 2026-02-10T22:45Z 19K followers, [--] engagements
"AI shouldnt be another tool to manage. It should quietly take care of the busywork so agents can focus on what matters most: the customer. Thats how we uncomplicate work. #FreshworksUncomplicates"
X Link 2026-02-11T19:39Z 19K followers, [---] engagements
"7-Eleven is called a convenience store for a reason. So when their support operations felt anything but convenient @711philippines brought it in-house with Freshdesk. By automatically filtering social media noise and routing tickets to the right teams they reduced ticket volume by nearly [------] in a year and now resolve 98% of tickets within SLA across every channel. Convenience isnt just for customers. Its for the teams behind the scenes too. https://www.freshworks.com/customers/stories/7-eleven/utm_source=social&utm_medium=twitter&utm_campaign=nc_cs&utm_term=organic&utm_content=fwvideo12feb"
X Link 2026-02-12T07:58Z 19K followers, [---] engagements
"Moosh Jarzyna Director of Information Technology at @StackOverflow known for its [--] million technical questions and answers use Freshservice for business teams to streamline their onbaording journey and boosted their laptop delivery SLA from 46% to 100%"
X Link 2026-01-21T17:42Z 19K followers, [---] engagements
"Running the world's second-largest cinema chain means millions of movie fans and endless questions. Regal Cineworld Group turned to Freshdesk for support that scales. Now automation resolves over [---] lost-item tickets each month without agents lifting a finger. They maintain 24-hour global responses and use analytics to see 60-70% of tickets tie to memberships insights that sharpen every experience. https://twitter.com/i/web/status/2014352564926517632 https://twitter.com/i/web/status/2014352564926517632"
X Link 2026-01-22T15:00Z 19K followers, [---] engagements
"We can't wait to spotlight the incredible customers who embody innovation and partnership with Freshworks.🤩💪 Dont miss your chance. Applications for the first-ever Freshworks Global Customer Awards close soon. 🏆Nominate today: https://bit.ly/4t7uYYX https://bit.ly/4t7uYYX"
X Link 2026-01-26T13:43Z 19K followers, [---] engagements
"If work feels more complicated than ever its not just you. AI isnt the problem. The way were using it is. Heres what [--] leaders say needs to change in [----]. 🧵👇"
X Link 2026-01-26T15:57Z 19K followers, [---] engagements
"The middle layer of workthe reviews routing and reconciliationwill disappear as autonomous agents negotiate outcomes end to end before escalating to humans. This elimination of middle work will reshape organizations. - @SrinisIyer Chief Product Officer Freshworks"
X Link 2026-01-26T15:57Z 19K followers, [--] engagements
"I see the rise of the role like a "chief friction officer" or "director of flow" dedicated to identifying and smoothing invisible bureaucratic hurdles and sludge commonly using AI to analyze large datasets to identify slowdowns and unnecessary speedbumps. - Jay Frye Senior Director IT service management Division of Information Technology @KentState https://twitter.com/i/web/status/2015816463463096794 https://twitter.com/i/web/status/2015816463463096794"
X Link 2026-01-26T15:57Z 19K followers, [--] engagements
"Simplified tech stacks compound in unexpected ways. Projects will ship faster when your people arent context-switching between tools. You get better security because there are fewer systems to patch. The irony is that complexity often comes from trying to optimize too much. In [----] strategic simplicity will beat tactical optimization. - @ashwin_ballal CIO Freshworks https://twitter.com/i/web/status/2015816466650849388 https://twitter.com/i/web/status/2015816466650849388"
X Link 2026-01-26T15:57Z 19K followers, [--] engagements
"In [----] more customers will accept AI-fueled self-service as a viable customer support channel as they appreciate the speed and accuracy of the answers AI can deliver. But that wont eliminate the need for contact center employees. When a problem gets complicated or emotional people still want to talk to a human who can listen understand and make decisions. - @Hyken Customer service and experience expert https://twitter.com/i/web/status/2015816469666550046 https://twitter.com/i/web/status/2015816469666550046"
X Link 2026-01-26T15:57Z 19K followers, [---] engagements
"The conversation about AI will significantly change from a discussion about how AI is disruptive to an experience of it being disruptive in their own lives. - Justin Levitz Process technology leader @iPostal1"
X Link 2026-01-26T15:57Z 19K followers, [---] engagements
"Freshservice just won the CIO's Choice for AI-powered ITSM India. Here's why this matters 👀 CIOs in India chose us because they see what we've been saying all along: enterprise-grade service software doesn't require enterprise complexity. This recognition reflects the trust we've earned with India's CIO community over the past year. And we are proud because our customers championed us here. 😇 #FreshworksUncomplicates #CIOChoice https://twitter.com/i/web/status/2016082964661035081 https://twitter.com/i/web/status/2016082964661035081"
X Link 2026-01-27T09:36Z 19K followers, [---] engagements
"Game-day reliability starts with everyday simplicity. 🏈🏃 At National Rugby League Freshservice brought flexibility speed and simplicity to internal IT support across [--] clubs and thousands of users. From seamless onboarding to better asset visibility and no-code customizations Freshservice helps @NRL focus on what matters most: the fans. https://twitter.com/i/web/status/2016258735413301357 https://twitter.com/i/web/status/2016258735413301357"
X Link 2026-01-27T21:15Z 19K followers, [---] engagements
"2016: Making work uncomplicated so our customers can win fans 2026: Making work uncomplicated so our customers can win fans The way we show up might look different but the focus is the same: removing complexity so teams can move faster and work smarter"
X Link 2026-01-29T09:22Z 19K followers, [---] engagements
"ICYMI: Freshservice for Business Teams now available as a standalone product. Empower HR Finance Facilities and other teams to streamline service delivery automate requests and deliver better employee experiencesall from a unified AI-powered platform"
X Link 2026-01-30T03:03Z 19K followers, [---] engagements
"PCMag (@PCMag) calls us "a friendly feature-packed IT help desk" well-suited for organizations that need robust solutions for managing tickets handling assets and managing projectswithout the usual complexity. Read the full review: https://www.pcmag.com/reviews/freshservicetest_uuid=04IpBmWGZleS0I0J3epvMrC&test_variant=A https://www.pcmag.com/reviews/freshservicetest_uuid=04IpBmWGZleS0I0J3epvMrC&test_variant=A"
X Link 2026-01-30T15:41Z 19K followers, [---] engagements
""Let's have one more sheet to track our new assets" IT admin:"
X Link 2026-01-30T21:57Z 19K followers, [---] engagements
"In [----] we set up the Freshworks STS Software Academy to positively impact the lives of underprivileged high school graduates and advance tech education in the community. Since then 295+ students have graduated. 82% are first-generation learners. 40+ hiring partners are helping them step straight into the workforce. They showed up. We opened the door. Now they're building careers that change families communities and the future of tech itself. https://twitter.com/i/web/status/2017853005081502091 https://twitter.com/i/web/status/2017853005081502091"
X Link 2026-02-01T06:50Z 19K followers, [---] engagements
"More tickets shouldn't mean more chaos. Oceanic Catering an integral part of @vgroupmaritime was feeling the strain. Ticket volume was growing but clarity wasnt. Teams lacked an easy way to see what was working and where support needed attention. With Freshdesk Analytics they turned ticket data into insight. Productivity became easier to track customer satisfaction clearer to understand and workloads simpler to plan. https://twitter.com/i/web/status/2018327404679184605 https://twitter.com/i/web/status/2018327404679184605"
X Link 2026-02-02T14:15Z 19K followers, [---] engagements
"What does complexity costs a business Join Constellation Research's Liz Miller on February 19th as she unpacks with Freshworks' Ryan Vesely the hidden 'complexity tax' and how businesses can simplify steamline and grow. Register now ➡ https://www.freshworks.com/events/webinars/real-cost-of-complexityutm_source=social&utm_medium=twitter&utm_campaign=nc_webinar&utm_term=organic&utm_content=fwvideo03feb https://www.freshworks.com/events/webinars/real-cost-of-complexityutm_source=social&utm_medium=twitter&utm_campaign=nc_webinar&utm_term=organic&utm_content=fwvideo03feb"
X Link 2026-02-03T08:11Z 19K followers, [---] engagements
""I have to review and rework everything it generates anyway. Why bother" That was the most common pushback we heard when rolling out AI tools across Freshworks Engineering in [----]. Fast forward to today: nearly 90% of our engineers report better developer experience faster coding cycles and genuine productivity gains. What changed Successful AI adoption follows a deliberate path. Our coding time dropped. Teams shipped faster. But more importantly engineers moved from viewing AI as "extra work" to seeing it as a genuine coworker. Read the full story of our engineering team's AI adoption from"
X Link 2026-02-03T16:56Z 19K followers, [---] engagements
"The Grammys may be over but the good music lives on. And yes creating this playlist took longer than getting Freddy AI Agent up and running. Thats what uncomplicated should feel like. #FreshworksUncomplicates"
X Link 2026-02-04T00:44Z 19K followers, [---] engagements
"Is the UK workforce ready for the pace of AI Leading national trade association @techUK's Head of AI and Data Kir Nuthi shares how ethical design interoperability and data governance are now essential for AI success in the UK"
X Link 2026-02-04T09:00Z 19K followers, [---] engagements
"ITSM but for revenue ops @RadissonHotels runs the revenue operations for 1500+ hotels on Freshservice. When they were looking for an ITSM-like tool but not for a use-case in a typical ITSM environment Freshservice immediately stood out. Freshservice was a tailor-made fit: easy implementation structured intake with [--] categories and clear workload insights so the team can route work to the right specialist in a few clicks. https://twitter.com/i/web/status/2019442282739466593 https://twitter.com/i/web/status/2019442282739466593"
X Link 2026-02-05T16:05Z 19K followers, [---] engagements
"The MCL40 has arrived 🔥 As McLaren Mastercard Formula [--] Teams official ITSM partner and a Freshworks customer we're proud to support the team with technology that eliminates complexity and delivers rapid impact. From the garages all over the world to mission control in the UK McLaren Mastercard Formula [--] Teams IT operations run at race speed with Freshservice. No silos. No context-switching. Just seamless support that enables the team to focus on what matters most: racing 😎 Here's to making history together 🧡 @ZBrownCEO @LandoNorris @OscarPiastri #NeverStopRacing #MCL40"
X Link 2026-02-10T18:28Z 19K followers, [---] engagements
"AI can't transform healthcare alone; it needs a digitally ready workforce. Tony Davies from Portsmouth Hospitals University NHS Trust shares how bridging the digital skills gap can supercharge IT performance and the staff experience"
X Link 2026-02-11T09:11Z 19K followers, [---] engagements
"Modern AI systems have finally crossed a critical threshold. They are not just "talking" anymore. Theyre ready for real-world complexity at scale. (Not just a glorified FAQ with better grammar) Gartner predicts agentic AI could handle up to 80% of routine customer service issues on its own cutting operating costs by about 30% by [----]. Our Chief Product Officer Srini Raghavan says this isn't some far future. It's already happening. Dive into Srinis full take on why agentic AI is ready for the real world. Link in comments:"
X Link 2026-02-11T14:15Z 19K followers, [---] engagements
"Not all agents can handle every ticket. But figuring out who's best for the job shouldn't take [--] minutes per ticket. Freddy AI knows which agents have the right skills checks their workload and assigns tickets automatically. Your specialists handle the complex stuff. Your newer agents get the right training tickets. Everyone wins. https://twitter.com/i/web/status/2021932494988189819 https://twitter.com/i/web/status/2021932494988189819"
X Link 2026-02-12T13:00Z 19K followers, [---] engagements
"AI is giving teams hours back every week. The real question is: what happens next The competitive edge isn't just deploying AI its deciding how that reclaimed time gets reinvested. Thats how productivity turns into progress"
X Link 2026-02-13T13:06Z 19K followers, [--] engagements
"Mid-market companies power our economy. But they dont have time for slow complex AI rollouts. For them AI has to deliver value fast or it doesnt stick. At #Davos2026 our CEO Dennis Woodside shared why the mid-market is the real test for productivity and growth and how Freshworks helps teams scale without the enterprise complexity. Less complexity. More impact. https://twitter.com/i/web/status/2021985315334893651 https://twitter.com/i/web/status/2021985315334893651"
X Link 2026-02-12T16:30Z 19K followers, [---] engagements
"Love notes from your software. Built on clarity consistency and fewer complexity. 💌 #FreshworksUncomplicates https://twitter.com/i/web/status/2022661001234014316 https://twitter.com/i/web/status/2022661001234014316"
X Link 2026-02-14T13:15Z 19K followers, [--] engagements
"1991: A small firm offering expertise and transparency in the derivatives market. Today: A global risk management enterprise catering to 2500+ businesses worldwide. @ChathamFindelivers moments of wow every day using our fluid workflows and smooth #UI. #CustomerForLife"
X Link 2019-12-04T10:30Z 18.9K followers, [--] engagements
"Freshworks in collaboration with @500Startupsis all set to equip early-stage startups with up to $10000* in credits on Freshworks customer engagement suite. Join us as we work with the best incubators and VC firms to help startups succeed. https://www.freshworks.com/partners/500-startups-virtual-demo-day/ https://www.freshworks.com/partners/500-startups-virtual-demo-day/"
X Link 2020-03-25T19:01Z 18.8K followers, [--] engagements
"ANNOUNCEMENT We're partnering with Web Summit [----] also considered the largest tech event in the world. Catch our CEO Girish Mathrubootham and CFO Tyler Sloat at the event. Tune in here: https://bit.ly/FW_WS https://bit.ly/FW_WS"
X Link 2020-11-26T12:46Z 18.8K followers, [--] engagements
"Are you attending @WebSummit [----] The Freshworks For Startups team has a message for you. #WebSummit https://bit.ly/FW_WS https://bit.ly/FW_WS"
X Link 2020-12-01T03:53Z 18.9K followers, [--] engagements
"$FRSH on the @nasdaq #Freshworks #IPO #NASDAQ"
X Link 2021-09-22T13:32Z 19K followers, [----] engagements
"1. Inbound [--]. Outbound [--]. Sales reps [--]. Partners @twilio CMO @saravarnibright's four pillars to building growth for a marketing organization. 🧵"
X Link 2021-10-07T06:08Z 18.9K followers, [--] engagements
"Six months into partnership with Freshworks @dataseti is set to revolutionize the game with some really innovative marketing ideas in [----]. Hear Randall Reed CEO and President at Dataseti talk all about the strategies. #FreshworksPartnerSpotlight"
X Link 2023-07-10T17:41Z 18.7K followers, [---] engagements
"💡 Show off your brand's flair while capturing valuable insights #Freshsurvey lets you personalize your surveys making each survey a true reflection of your company's unique style and personality. #CSATSurveys #CustomerFeedback"
X Link 2023-07-11T19:38Z 18.7K followers, [---] engagements
"#GenAI is making a significant impact in many industries and product managers who want to leverage it should take note of these three tips from Avaneesh Rajkumar Director of Product Management at Freshworks. 🧵👇"
X Link 2023-08-14T17:09Z 18.7K followers, [----] engagements
"Don't be intimidated by GenAI jargon. GenAI is a complex technology but it's important for product managers to understand the basics to have meaningful conversations with their technical team"
X Link 2023-08-14T17:09Z 18.7K followers, [--] engagements
"Start small. GenAI can be a powerful tool but it's important to start small and test it out on a few small projects before you commit to a larger rollout. This will help you to get a feel for GenAI's potential and identify any potential challenges"
X Link 2023-08-14T17:09Z 18.7K followers, [--] engagements
"Pay attention to how other industries are using GenAI. GenAI is being used in a variety of industries so it's helpful to pay attention to how other companies are using it. This can help you to generate new ideas for your own products and services"
X Link 2023-08-14T17:09Z 18.7K followers, [--] engagements
"Business software that needs an army of specialists to make it work for you 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩"
X Link 2023-08-23T14:10Z 18.7K followers, [---] engagements
"Join us on September 2nd at the HerRising [----] (Virtual) Indias biggest conference and career fair for women. Grab your exclusive chance to meet top recruiters and HR representatives get interviewed and shortlisted for your dream job. 👩💻💪 Register:"
X Link 2023-08-28T13:13Z 18.7K followers, [---] engagements
"What's your pick - qualitative or quantitative research questions🤔 Learn how qualitative insights unveil the 'why' behind customer behavior while quantitative data brings the 'what' and 'how much' to the table. #Freshsurvey #CustomerFeedback https://www.freshworks.com/survey/qualitative-vs-quantitative-blog-blog/utm_source=social&utm_medium=twitter&utm_campaign=freshsurvey&utm_term=organic&utm_content=fwlink31aug https://www.freshworks.com/survey/qualitative-vs-quantitative-blog-blog/utm_source=social&utm_medium=twitter&utm_campaign=freshsurvey&utm_term=organic&utm_content=fwlink31aug"
X Link 2023-08-31T20:20Z 18.8K followers, [---] engagements
"Make data-driven decisions faster 💪. With Freddy Insights get valuable data identify issues and fix them with natural and easy conversation prompts. Take control of your growth:"
X Link 2023-09-12T18:16Z 18.7K followers, [---] engagements
"We're thrilled to share that we've been recognized with the Lattice People Success Award for Agile Performance.🎉 This reflects our organizations ongoing pursuit of staying people-first. Shoutout to our incredible team They're the real MVPs 👑"
X Link 2023-09-20T18:45Z 18.7K followers, [---] engagements
"Jupiter a digital banking startup faced a major challenge: Building trust as a digital platform. Enter Freshworks. 🤝 @TheJupiterApp leveraged Freshdesk and Freshchat to create a robust support strategy and stand at an impressive 86% CSAT today. #Banking #CustomerSuccess"
X Link 2023-09-22T15:17Z 18.7K followers, [---] engagements
"Microsoft Teams 🤝 Freshservice = Our favorite duo. Now companies of all sizes can: 🤖 Automated conversational support 📈 Increase agent productivity 💪 Improve collaboration Read more: @msPartner @MicrosoftTeams"
X Link 2023-09-28T15:15Z 18.7K followers, [--] engagements
"Voice of the customer is climbing higher up the food chain becoming a differentiator in its own right rather than a secondary selling point. Ashli Florek knows this which led her to build a VOC program for Riverside Insights"
X Link 2023-10-26T06:18Z 18.7K followers, [---] engagements
""Baking cybersecurity standards and policies 101." Join our experts Navapriya Mohankumar and Ramya Subramanian as they guide you in creating a clear concise and measurable cybersecurity policy. As simple as enjoying a pizza 🍕🛡🔒 #CybersecurityAwarenessMonth #FreshworksBytes"
X Link 2023-10-27T10:14Z 18.7K followers, [---] engagements
"The Freshworks #DeveloperRefresh is set to happen on December [--] [----] in London 🤩 Join us to explore a faster and easier app development experience with Freshworks Developer Platform and our latest Generative AI toolkit - Freddy Copilot for Developers"
X Link 2023-11-01T16:24Z 18.7K followers, [---] engagements
"Tag that team-mate who likes to do fancy PPTs at work. 🖼🧑🎨💻"
X Link 2023-11-03T18:00Z 18.9K followers, [----] engagements
"Black Friday - [--] Leftovers - 1"
X Link 2023-11-25T08:51Z 18.7K followers, [---] engagements
"We welcome Mika Yamamoto to Freshworks as our new Chief Customer and Marketing Officer (CCMO) 🎉. A former @F5 @Microsoft and @Adobe executive Mika will lead our global Marketing and Customer Experience Group functions. Read more:"
X Link 2023-11-28T15:51Z 18.7K followers, [---] engagements
"HR's role has become central to cultivating employee happiness and fostering high-performance teams. In a conversation with @PeopleMatters2 Simon Ma our Managing Director ASEAN highlights aspects of reshaping talent strategies. A Thread 🧵👇"
X Link 2023-12-06T10:52Z 18.7K followers, [---] engagements
"Toxic work cultures lead to talent bleed and hamper productivity. Cultivating a positive environment is key"
X Link 2023-12-06T10:52Z 18.7K followers, [--] engagements
"Ever wonder how Field Marketers juggle sales and marketing 👀 Chi Fukuda our Field Marketing Manager from ANZ unveils the secret sauce behind mastering this dual role. Take notes ✍ #Marketing #FreshworksBytes"
X Link 2023-12-18T14:02Z 18.7K followers, [---] engagements
"Barnado's a UK-based charity confidently serves [------] children young people parents and carers with the help of Freshservice. They also operate [---] retail stores with enthusiasm optimism and thoughtfulness"
X Link 2023-12-20T13:05Z 18.7K followers, [---] engagements
"Freshworks🤝AWS Learn how @iPostal1 transformed their customer experience with @FreshworksInc & #AWS https://t.co/SLliF0Qp1n #AWSPartner Freshworks offers a modern CRM solution that simplifies the customer journey. ☁ https://t.co/ESAyWSCrri Learn how @iPostal1 transformed their customer experience with @FreshworksInc & #AWS https://t.co/SLliF0Qp1n #AWSPartner Freshworks offers a modern CRM solution that simplifies the customer journey. ☁ https://t.co/ESAyWSCrri"
X Link 2024-01-08T09:11Z 18.7K followers, [---] engagements
"What is the top-most challenge while implementing #GenAI project"
X Link 2024-01-19T06:24Z 18.7K followers, [---] engagements
"It all started with a 13-page pitch deck. 🎯 (Bonus point: You can download it🌟) Our CEO @mgirish deconstructs his storytelling approach that brought @skirani partner at @Accel onboard the Freshworks vision and sign his first seed cheque"
X Link 2024-01-24T08:18Z 18.7K followers, [---] engagements
"I want Freddy Copilot to __________"
X Link 2024-01-29T10:47Z 18.7K followers, [---] engagements
"🚀 Exciting news: We are releasing FreddyCopilot to the general public 🎉 Join our launch webinar and level up your team's productivity. Set sail with FreddyCopilot:"
X Link 2024-01-29T10:47Z 18.7K followers, [--] engagements
"Freshworks has been championing small and medium businesses from day one. And today drumroll please.🥁 we've been awarded the official "AWS Small and Medium Business Competency Partner." 🙌 More details here:"
X Link 2024-01-30T05:30Z 18.7K followers, [---] engagements
"📢 Collaboration announcement Our latest strategic collaboration with @AWS will enable #AWS customers to access Freshworks' modern business solutions for all teams. Read the full announcement here:"
X Link 2024-01-31T08:49Z 18.8K followers, [---] engagements
"We welcome Abe Smith to Freshworks as our new Chief of Global Field Operations🎉. A former leader of @Zoom @Oracle and @Cisco Smith will be leading our field sales worldwide. Read more:"
X Link 2024-02-07T13:42Z 18.7K followers, [---] engagements
"Unlock cloud benefits like flexibility scalability and reliability with Amazon Web Services (AWS). Get started today with $300 in credits from the AWS Rapid Ramp Credit Program.👉"
X Link 2024-02-19T17:15Z 18.8K followers, [---] engagements
"Frustrated customers just want help. Not "Are you still connected" 👀 Any off-topic response will often end the conversation even before it begins. #GenAI #FreshworksExperts"
X Link 2024-02-21T04:33Z 18.8K followers, [---] engagements
"Scheduling a quick catch-up on a Friday afternoon is a dangerous game 🏃"
X Link 2024-02-23T13:30Z 18.8K followers, [---] engagements
"AI - Friend or Foe 👀 A THREAD 🧵👇"
X Link 2024-02-26T04:30Z 18.8K followers, [----] engagements
"A recent study by Boston Consulting Group posed a series of business problems to two groups. Team A had#GenAI Team B doesn't. Both tackle real business problems. Guess who wins"
X Link 2024-02-26T04:30Z 18.8K followers, [---] engagements
"GB Advisors a Freshworks partner for over a decade prioritizes holistic digital transformation. Watch their CEO Alexander Gudez highlight the implementation of Freshworks Omnichannel for the Bahamas government. #FreshworksPartnerSpotlight @GBAdvisors"
X Link 2024-02-29T11:20Z 18.8K followers, [---] engagements
""Customers don't want to pay for the AI label on the box but for the gains in productivity." Thomas Jensen our VP of pricing & packaging reveals his innovative approach to pricing AI-driven products. #GenAI #Pricing"
X Link 2024-03-11T18:15Z 18.8K followers, [---] engagements
"From faster code development to enhanced QA here's why gen AI is a game-changer according to our CIO Prasad Ramakrishnan (@pramki) A THREAD 🧵👇"
X Link 2024-03-14T11:20Z 18.8K followers, [---] engagements
"According to @pramki Freshworks' experience with #GenAI resulted in significant time savings. 🕒 Instead of weeks they now develop code within days showcasing the immense potential of this technology to expedite the development process"
X Link 2024-03-14T11:20Z 18.8K followers, [--] engagements
"Webinar alert 📢 Join us on [--] April [----] and learn how the new Sandbox feature in #Freshservice can help you transform the way you develop test and deploy changes without impacting existing users. Register now: http://bit.ly/4b4L9MN http://bit.ly/4b4L9MN"
X Link 2024-04-19T07:59Z 18.8K followers, [---] engagements
"In just a few hours you'll have access to valuable industry insights and a wealth of knowledge gathered over the years from different companies which is now powering our CRM with #GenAI capabilities. Join the #SalesSimplified virtual event now: http://bit.ly/4dj4dIP http://bit.ly/4dj4dIP"
X Link 2024-04-29T18:31Z 18.8K followers, [---] engagements
"University of Pennsylvania (@Penn) improved its financial services by creating a one-stop finance hub with Freshworks and closed [-----] tickets with just [--] agents in [--] months Read the full story: http://bit.ly/4aRzFMM http://bit.ly/4aRzFMM"
X Link 2024-04-30T21:29Z 18.8K followers, [---] engagements
"Struggling to keep up with employee support in your hybrid workplace Join our upcoming webinar and discover how Freshservice's GenAI Virtual Agent can transform your support strategy. Register now: http://bit.ly/3xWoVy1 http://bit.ly/3xWoVy1"
X Link 2024-05-01T07:45Z 18.8K followers, [---] engagements
"✉ We've got something special in store for developers and tech leaders. Join our exclusive pre-conference session at #Refresh2024 to explore Freshworks' latest gen AI advancements for developers.➡ 🕐 May [--] [----] 📍Moonlight Studios New York City http://bit.ly/3ykvpal http://bit.ly/3ykvpal"
X Link 2024-05-15T08:53Z 18.8K followers, [---] engagements
"➡ Download the full report and see how you stack up #Freshservice #AI #Report #ITSM http://bit.ly/3QSJfaj http://bit.ly/3QSJfaj"
X Link 2024-05-20T12:34Z 18.8K followers, [---] engagements
"From Discover to Databricks from Shopify to Sony leading brands are #InITtogether with Freshworks 🤝 IT leaders choose Freshservice for AI-fueled insights time-saving automations exceptional ROI and an easy-to-use platform. See whats possible: http://bit.ly/3QXNBgn http://bit.ly/3QXNBgn"
X Link 2024-05-23T13:54Z 18.8K followers, [---] engagements
"Were in NYC🗽for #Refresh2024 but had to make a quick stop in Times Square to kick off the week. #Freshworks @Nasdaq"
X Link 2024-05-29T17:36Z 18.8K followers, [---] engagements
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