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Sentiment: XX%
Sentiment 24-Hour Chart Data
Current Value: XX%
Daily Average: XX%
1 Week: XX% -XX%
1 Month: XX% +7%
6 Months: XX% -X%
1 Year: XX% -XX%
1-Year High: XXX% on 2024-10-23
1-Year Low: XX% on 2025-06-09
Most Supportive Themes
- Enthusiasm for New Menu Items: (60%) Customers are enthusiastically trying and reviewing the new summer BBQ menu items.
- Positive Food Reviews: (30%) Several posts highlight positive experiences with Shake Shack's food quality and service.
- Positive Brand Engagement: (10%) Shake Shack's engagement with customers on social media is appreciated.
Most Critical Themes
- Customer Service and Promotional Problems: (70%) Customers are reporting issues with customer service and promotional offers.
- Negative Reviews of Collaborations: (1%) Some users expressed disappointment with the limited-time Mimi Chinese collaboration menu.
Network engagement breakdown:
| Network | Positive | % | Neutral | % | Negative | % |
|---|---|---|---|---|---|---|
| YouTube | XXXXX | X% | XXXXXX | X% | XXX | X% |
| X | XXXXX | X% | XXXXX | X% | XXX | X% |
| XXX | X% | XX | X% | XX | X% | |
| TikTok | XXXXXXX | XX% | XXXXXXX | XX% | XXXXX | X% |
| Total | XXXXXXX | XX% | XXXXXXX | XX% | XXXXX | X% |