Net-a-Porter

Net-a-Porter sees a significant 33.33% increase in posts this week, with YouTube and Instagram leading engagement. However, customer service complaints remain a critical theme.

About Net-a-Porter

Net-a-Porter is a luxury fashion e-commerce retailer.

Insights

Net-a-Porter mentions hit [---] which is 147% higher than it's daily average.
Net-a-Porter mentions near a 52-week high at [---].
Net-a-Porter posts created is up 40% from the previous week.

Engagements: [-------] (24h)

Engagements Line Chart
Engagements 24-Hour Time-Series Raw Data
Current Value: [-------]
Daily Average: [-------]
[--] Week: [---------] -62%
[--] Month: [---------] +26%
[--] Months: [----------] +17%
[--] Year: [----------] +26%
1-Year High: [---------] on 2025-12-18
1-Year Low: [-----] on 2025-03-10

Engagements by network (24h): X: [---] Instagram: [-------] Reddit: [---] TikTok: [------] YouTube: [------]

Mentions: [---] (24h)

Mentions Line Chart
Mentions 24-Hour Time-Series Raw Data
Current Value: [---]
Daily Average: [---]
[--] Week: [---] +1.90%
[--] Month: [---] +21%
[--] Months: [-----] +14%
[--] Year: [-----] +27%
1-Year High: [---] on 2026-02-08
1-Year Low: [--] on 2025-09-11

Mentions by network (24h): X: [--] Instagram: [--] Reddit: [--] TikTok: [---] YouTube: [---]

Creators: [---] (24h)

Creators Line Chart
Creators 24-Hour Time-Series Raw Data
[---] unique social accounts have posts mentioning Net-a-Porter in the last [--] hours which is up 14% from [---] in the previous [--] hours Daily Average: [---]
[--] Week: [---] -2.10%
[--] Month: [---] +1.50%
[--] Months: [-----] +16%
[--] Year: [-----] +20%
1-Year High: [---] on 2025-12-03
1-Year Low: [--] on 2025-09-12

The most influential creators that mention Net-a-Porter in the last [--] hours

Creator	Rank	Followers	Posts	Engagements
@humaidalbuqaish	[--]	[---------]	[--]	[------]
@tamarakalinic	[--]	[-------]	[--]	[------]
@netaporter	[--]	[------]	[--]	[------]
@humaidalbuqaish	[--]	[---------]	[--]	[------]
@net	[--]	[-------]	[---]	[-----]
@serena	[--]	[---------]	[--]	[---]
@marissayaps	[--]	[------]	[--]	[---]
@blondieluxe	[--]	[------]	[--]	[---]
@dani_james19	[--]	[-----]	[--]	[---]
@amystilltaken	[--]	[------]	[--]	[---]

Sentiment: 88%

Sentiment Line Chart
Sentiment 24-Hour Time-Series Raw Data
Current Value: 88%
Daily Average: 85%
[--] Week: 95% +7%
[--] Month: 90% +2%
[--] Months: 90% +1%
[--] Year: 90% +22%
1-Year High: 99% on 2025-03-25
1-Year Low: 16% on 2026-01-12

Most Supportive Themes:

Fashion and Styling: (70%) Customers and influencers share Net-a-Porter purchases, styling tips, and highlight summer fashion trends and must-have accessories.
New Arrivals and Collections: (20%) Posts frequently feature new season items, specific designer collections, and highlight the arrival of popular or exclusive items.
Brand Collaborations and Events: (10%) Mentions of brand collaborations, exclusive collections, and events hosted by or featuring Net-a-Porter.

Most Critical Themes:

Customer Service Complaints: (100%) Customer complaints regarding Net-a-Porter's customer service experiences, with the company responding to some on social media.