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Sentiment: XX%
Sentiment 24-Hour Time-Series Raw Data
Current Value: XX%
Daily Average: XX%
1 Week: XX% -X%
1 Month: XX% +4%
6 Months: XX% -X%
1 Year: XX% -XX%
1-Year High: XX% on 2024-12-04
1-Year Low: XX% on 2025-05-09
Most Supportive Themes
- Partnerships and Promotions: (15%) Positive mentions of Zomato's partnerships with Air India and offers like the movie ticket BOGO deal.
- Healthy Mode Launch: (10%) Positive reception and discussion around Zomato's new 'Healthy Mode' feature.
- Positive User Experiences: (5%) Appreciation for Zomato's services, including the user interface and ease of use.
Most Critical Themes
- Order Issues and Poor Service: (40%) Complaints about delayed orders, incorrect items, missing items, and difficulties with customer service.
- Cancellation Fees and Refund Issues: (25%) Frustration over cancellation fees, especially when orders are canceled by the platform or due to unforeseen circumstances, and difficulties in obtaining refunds.
- Pricing and Fees: (10%) Criticism of high platform fees, rain surcharges, and perceived overpricing compared to direct ordering.
Network engagement breakdown:
| Network | Positive | % | Neutral | % | Negative | % |
|---|---|---|---|---|---|---|
| X | XXXXXX | X% | XXXXXX | X% | XXXXX | X% |
| YouTube | XXXXXXXXX | XX% | XXXXXXXXX | XX% | XXXXXXX | XX% |
| TikTok | XXXXX | X% | XXXXXX | X% | XXX | X% |
| X | X% | XXX | X% | X | X% | |
| News | X | XXX% | X | X% | X | X% |
| Total | XXXXXXXXX | XX% | XXXXXXXXX | XX% | XXXXXXX | XX% |