@sprinklr Avatar @sprinklr Sprinklr

Sprinklr posts on YouTube about $cxm, ai, social media, center the most. They currently have [-----] followers and [---] posts still getting attention that total [--] engagements in the last [--] hours.

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Social Influence

Social category influence travel destinations 10.38% technology brands 7.55% stocks 6.6% finance 5.66% countries 3.77% social networks 2.83% events 1.89% automotive brands 0.94% celebrities 0.94% exchanges 0.94%

Social topic influence $cxm 66.98%, ai 26.42%, social media 20.75%, center 18.87%, media 17.92%, automation 17.92%, platform 16.04%, software 15.09%, york city 10.38%, new york city 10.38%

Top accounts mentioned or mentioned by @marismithvideos

Top assets mentioned Sprinklr Inc. (CXM) Microsoft Corp. (MSFT) Diageo plc (DEO)

Top Social Posts

Top posts by engagements in the last [--] hours

"Unified-CXM Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises global brands like Microsoft P&G Samsung and more than 50% of the Fortune [---]. Learn more: https://www.sprinklr.com/ As the Unified Customer Experience Management platform"
YouTube Link 2024-02-08T13:34Z [----] followers, [----] engagements

"How to Use AI-Powered Social Listening to Boost Your Social Media Strategy Sprinklr AI-powered social listening is the superhero every social media manager needs in their lives. Its a powerful tool which when used right can completely transform your social media strategy while levelling up your brand game. 🚀🔍 In this video find out how you can use AI social media listening to deep dive into the world of social media data to identify trends and understand sentiments in a snap of the fingers. 💡✨ Also meet AI-me our AI-generated avatar whos been a game-changer saving us time and money in"
YouTube Link 2024-01-19T15:30Z [----] followers, 306.2K engagements

"How to Use Proactive Social Listening for Business Dominance CX-WISE Ep. [--] In fast-moving moments competitor insights can be your brands secret weapon. Learn how top teams use real-time reactions to decide when to speak and when to wait from CX thought leader Seana Siekman VP at Athena Global Advisors. About Us: At Sprinklr our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's unified customer experience management (Unified-CXM) platform helps"
YouTube Link 2025-10-10T18:30Z [----] followers, [--] engagements

"How Global Brands are Transforming CX with Sprinklr CX-WISE Episode [--] In this video Sprinklr CEO Rory Read shares how iconic global brands ranging from a leading entertainment company to a Global [--] electronics giant are using Sprinklrs Unified-CXM platform to deliver extraordinary customer experiences at scale. Watch to learn: - How a global streaming brand manages real-time feedback during live events - Why a Global [--] electronics company unified [--] divisions under one CX strategy - How Sprinklrs single platform creates a true voice of the customer 📺 Full episode:"
YouTube Link 2026-02-12T18:31Z [----] followers, [--] engagements

"See the Signals Seize the Moment: CX Lessons for Global Brands from SAMY & Diageo CX-WISE Ep [--] What if your brand could spot cultural shifts before they happen and act in real time In this episode of CX-WISE our host Nathan Bennett sits down with Nathan Townsend (SAMY) and Alberto Romano (Diageo) to unpack how foresight and social intelligence power moment-driven marketing. From Diageos global trends framework to SAMYs consumer-first mantra tune in for actionable insights on making brands matter in a fast-changing world. Watch to learn: - Why marketing runs on moments not campaigns - How"
YouTube Link 2026-02-09T16:05Z [----] followers, [--] engagements

"Sprinklr: The Problem We Solve Full version of the video with Sprinklr CEO/Founder Ragy Thomas explaining the problem Sprinklr solves and how we do it with our unified customer experience management (Unified-CXM) platform. We're helping companies deliver human experiences to every customer every time across any modern channel at a once-impossible scale. Subscribe to the CXM Experience podcast on iTunes: https://podcasts.apple.com/us/podcast You May Also Like: 🚩 ➡ How to Build a Customer Community in [--] Steps: https://www.sprinklr.com/blog/customer-community/ ➡ The Value of Brand Communities:"
YouTube Link 2021-07-27T18:50Z [----] followers, 41.2K engagements

"Dashboard Manager & Data Consumption Articles: Manage all your dashboards from the dashboard manager: https://www.sprinklr.com/help/articles/getting-started-with-reporting-dashboard/reporting-dashboard-manager-to-manage-all-your-dashboards/669df3fa5b7503688d20aa1f Listening consumption reports: https://www.sprinklr.com/help/articles/advanced-entities-settings-in-listening/listening-consumption-report/63f7ac629b334f7283b4db5c Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform"
YouTube Link 2025-08-27T14:43Z [----] followers, [--] engagements

"The definitive call center compliance checklist 0:00 Introduction 0:30 The case for call center compliance 0:54 How to be compliant while providing great CX 1:35 Tip #1 The crucial first step in call center compliance 1:53 Tip #2 Setting up processes for compliance 2:16 Tip #3 How to pre-detect fraud 2:50 Tip #4 Audits and assessments for compliance 3:15 How can your business benefit from compliance 3:40 Conclusion By definition compliance is adherence to legal regulatory and ethical standards in contact-center operations to ensure that your customers' personal information stays secure. You"
YouTube Link 2023-05-15T03:30Z [----] followers, [----] engagements

"Sally Mildren on Getting Buy-In for CX Initiatives CX-WISE Ep.4 Struggling to get buy-in from your boss for your CX initiatives Tune in as Sally Mildren offers expert advice on turning customer experience programs into tangible outcomes with ease. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with"
YouTube Link 2024-12-17T15:30Z [----] followers, [--] engagements

"How to build customer loyalty through after-sales service Do you ever find yourself so focused on chasing after new customers that you forget to take care of the ones you already have If so you're not alone. But what if I told you there was a way to deliver stellar after-sales customer service and attract new ones without breaking a sweat Welcome to CX Unplugged where we will share the secret to improving customer loyalty with exceptional after-sales customer service. 0:00 Introduction 0:25 The magic trick behind customer loyalty 1:06 Tip #1 How to build enviable customer loyalty 1:51 Tip #2"
YouTube Link 2023-04-30T09:30Z [----] followers, [----] engagements

"Create Keyword Lists Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises global brands like Microsoft P&G Samsung and more than 50% of the Fortune [---]. Learn more: https://www.sprinklr.com/ As the Unified Customer Experience Management platform"
YouTube Link 2025-08-26T19:36Z [----] followers, [--] engagements

"Shep Hyken on the Difference Between Repeat and Loyal Customers CX-WISE Ep.1 How can you turn your repeat customers into truly loyal ones Tune in to this video where Shep Hyken explains why it's crucial to build emotional connections with your customers rather than solely focusing on offering good products. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New"
YouTube Link 2024-12-11T14:30Z [----] followers, [--] engagements

"Experience First - Everything Else Follows in CX CX-WISE Episode [--] 💡 What if your marketing wasnt about promotionbut pure experience In this CX-WISE highlight Shama Hyder unpacks a powerful shift in customer experience strategy: designing for consumption not just conversion. She explains how dark socialwhere people consume content publicly but share it privatelydemands a new mindset rooted in generosity trust and emotional intelligence. For brands ready to lead with empathy and create truly shareable moments this is your playbook. About Us: At Sprinklr our mission is to enable every"
YouTube Link 2025-11-01T18:30Z [----] followers, [--] engagements

"Comment Royal Canin amliore son service client sur les Mdias Sociaux avec Sprinklr Dcouvrez comment Royal Canin amliore sa relation client et fidlise ses clients grande chelle. Royal Canin quipe tous ses centres de la relation Client avec Sprinklr pour rpondre rapidement et de faon personnalise chaque interaction. Ce sont [---] agents du support client qui grent plus de [-------] tickets chaque anne. Pour en savoir plus : https://www.sprinklr.com/fr Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management"
YouTube Link 2022-12-20T14:22Z [----] followers, [---] engagements

"Scheduled Exports & Reports Articles: Schedule reports: https://www.sprinklr.com/help/articles/advanced-entities-settings-in-listening/scheduled-reports/646125d730f12540268fa1b2 --- Export dashboards: https://www.sprinklr.com/help/articles/scheduled-exports/export-options-in-social-reporting/6454dc5ef65d86626c82b999 Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered"
YouTube Link 2025-08-27T14:40Z [----] followers, [--] engagements

"Sprinklr CEO & Founder Ragy Thomas at Qatar Web Summit 2023: Panel on GenAI and SaaS Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises global brands like Microsoft P&G Samsung and more than 50% of the Fortune [---]. Learn more:"
YouTube Link 2024-03-22T00:12Z [----] followers, [---] engagements

"Is AI Quietly Undermining Your CX Strategy CX-WISE Ep. [--] AI is everywhere in CX but is it helping or hurting In this video Justin Robbins Founder of Metric Sherpa shares why layering AI on top of broken systems can backfire. From friction to frustration he explains how poor implementation adds complexity instead of solving it and what leaders must do to avoid it. Watch to learn: - Why friction is the root of CX failure - How AI can compound problems if not used strategically - What employees really fear about AI in the workplace 📺 Full episode: https://youtu.be/hLcaBduAW3w 🎧 Listen on"
YouTube Link 2026-01-02T18:30Z [----] followers, [---] engagements

"MCP is Behind the Smartest AI Agents: Heres How CX-WISE Ep. [--] MCP isnt just theory its powering real results. In this CX-WISE episode short Yogin Patel shares a use case of a telecom brand which used MCP to effectively handle customer queries with AI agents that already knew the users context. Its a glimpse into how contextual AI is transforming support reducing friction and delivering smarter CX at scale. Topics Covered: - Real-world MCP use case in telecom industry - How MCP enables AI agents to respond with context - 28% query deflection through smarter workflows Full episode:"
YouTube Link 2025-11-18T18:30Z [----] followers, [---] engagements

"Dennis Wakabayashi on CIOs Driving IT and Marketing Collaboration for CX CX-WISE Ep.21 Dennis Wakabayashi explains the importance of fostering collaboration between IT and marketing teams to create a seamless customer journey using a Venn diagram approach to align SEO SEM and customer communication through words. About Us: At Sprinklr our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's unified customer experience management (Unified-CXM) platform"
YouTube Link 2025-02-19T18:30Z [----] followers, [--] engagements

"Howard Tiersky on Effective Brand Storytelling CX-WISE Ep.3 Are you struggling to connect with your customers on a deeper level Howard Tiersky guides you through crafting narratives that not only captivate audience interest but also elevate your brand image. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr"
YouTube Link 2024-12-13T14:30Z [----] followers, [--] engagements

"Jay Baer on Creating Talk Triggers for Brands CX-WISE Ep.10 Discover Jay Baer's talk triggers concept for brands aimed at sparking conversations and enhancing customer experience. In this video learn how to implement unique messaging initiatives that can transform customer dialogue and enhance your brand recognition. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered"
YouTube Link 2025-01-21T13:27Z [----] followers, [--] engagements

"Set up Query Profile & Domain based Topics Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises global brands like Microsoft P&G Samsung and more than 50% of the Fortune [---]. Learn more: https://www.sprinklr.com/ As the Unified Customer Experience"
YouTube Link 2025-08-26T19:38Z [----] followers, [--] engagements

"First Party Data Ingestion Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises global brands like Microsoft P&G Samsung and more than 50% of the Fortune [---]. Learn more: https://www.sprinklr.com/ As the Unified Customer Experience Management"
YouTube Link 2025-08-27T14:41Z [----] followers, [--] engagements

"How to unify contact center silos with AI Welcome to CX Unplugged where we talk about everything customer experience-related. Today in this video we will show you three ways that artificial intelligence can help you unify point solution silos in your contact center. 0:00 Introduction 0:15 The case for AI in contact centers 0:30 How are contact center silos affecting customers 1:05 Tip #1 Using conversational AI to deliver unforgettable CX 1:33 Tip #2 Identifying customer intent with AI 2:12 Tip #3 How to create a unified customer experience with AI 2:29 What does a unified customer experience"
YouTube Link 2023-04-24T10:59Z [----] followers, [----] engagements

"Jeff Sheehan on AI-Driven Personalization CX-WISE Ep.9 Discover the importance of maintaining a human touch while mastering the art of AI-driven customer intimacy. In this video Jeff Sheehan discusses how to transition from creepy to clever tactics in customer experience. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the"
YouTube Link 2025-01-20T13:33Z [----] followers, [--] engagements

"Why Digital Signals are Your CX Superpower CX-WISE Episode [--] Social media isnt just a broadcast channel anymore; its your frontline for customer insight. In this sharp take Vincent Lacsamana Founder & CEO of Premium Blend Consulting breaks down how digital signals are becoming the leading indicators of customer sentiment and why CX leaders need to start listening smarter. Watch to find out: - Why voice of the customer is evolving and what that means for CX - How digital signals drive real-time relevance and authenticity - The shift from content pushing to relationship building at scale Tune"
YouTube Link 2025-11-29T18:30Z [----] followers, [---] engagements

"Smart Theme Explorer and Smart Quick Insights Articles: What is the Smart Theme Explorer https://www.sprinklr.com/help/articles/getting-started-with-smart-theme-explorer/what-is-smart-theme-explorer/6464cb228ea3c9635cf36a9b Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the"
YouTube Link 2025-08-27T14:35Z [----] followers, [--] engagements

"Set up Themes Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises global brands like Microsoft P&G Samsung and more than 50% of the Fortune [---]. Learn more: https://www.sprinklr.com/ As the Unified Customer Experience Management platform"
YouTube Link 2025-08-26T19:39Z [----] followers, [--] engagements

"Create Domain Lists Articles: Listening domain lists: https://www.sprinklr.com/help/articles/advanced-entities-settings-in-listening/listening-domains-lists/64a6f43b564e3e25f8040beb Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises global brands"
YouTube Link 2025-08-27T14:42Z [----] followers, [--] engagements

"Leading with Purpose: Vincent Lacsamana on Designing CX that Starts with 'Why' CX-WISE Episode [--] What happens when purpose not platforms becomes the foundation of customer experience In this episode of CX-WISE Vincent Lacsamana Founder & CEO of Premium Blend Consulting shares why the most meaningful CX transformations begin with a clear why. From his journey as a minimalist and B Corp founder to his deep product expertise at Sprinklr Vincent reveals how purpose-led consulting can unify teams activate trust and make CX truly human. Whether you're designing AI workflows or rethinking your KPI"
YouTube Link 2025-10-17T09:33Z [----] followers, [---] engagements

"Dennis Wakabayashi on the Role of Diversity in CX Practices CX-WISE Ep.21 Dennis Wakabayashi discusses the impact of diversity on customer experiences from navigating multiple languages and cultures in Europe to embracing inclusivity and the complexity it brings to delivering exceptional CX. About Us: At Sprinklr our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver"
YouTube Link 2025-02-28T16:30Z [----] followers, [--] engagements

"Volkswagen (VGRF) dploie sa stratgie de Social Selling avec Sprinklr Interview client de Brice Renvoiz Directeur Marketing Volkswagen Group Retail France (VGRF) Pour en savoir plus : https://www.sprinklr.com/fr Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most"
YouTube Link 2022-12-20T14:22Z [----] followers, [---] engagements

"Sally Mildren on Improving Workplace Culture in Healthcare CX-WISE Ep.4 Why should compassion be prioritized in healthcare CX Learn how cultivating a culture of gratitude and appreciation can boost your business's profitability in this video with Sally Mildren. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr"
YouTube Link 2024-12-17T14:30Z [----] followers, [--] engagements

"Real-Time CX with Sprinklr: Walmart's Early Warning System How can CX leaders stay ahead of operational disruptions Hear from Walmarts Director of Driver Experience and Strategy as he shares how Sprinklrs real-time social data powers early detection and rapid response. By compressing the time from issue discovery to remediation Sprinklr enables leaders to act faster align teams and protect customer experience at scale. About Us: At Sprinklr our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all"
YouTube Link 2025-11-12T18:30Z [----] followers, [---] engagements

"ByMyCar unifie la stratgie Social Media globale de ses concessions automobiles grce Sprinklr Jrmie Sibert Global Lead Social Media & Influence de Cosmobilis revient sur le dploiement de la solution Sprinklr au sein de ByMyCar. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the"
YouTube Link 2023-05-15T04:42Z [----] followers, [--] engagements

"4 burning questions to ask before deploying live chat support CX Unplugged Sprinklr Live chat support might seem like a genie that grants your customers' wishes in real time 🧞♂💡 It can enhance your customer experience and help you scale up your support game. But stop and watch this video before you bring it into your brands fold. We've got [--] game-changing questions you absolutely must ask yourself to find out if live chat support makes sense for your brand. 🤔🚀 And don't forget to hit that subscribe button to join our CX Unplugged community. 0:00 Introduction 0:12 The case for live chat"
YouTube Link 2023-08-10T15:30Z [----] followers, 29.8K engagements

"The secret sauce to effective advertising campaigns: [--] proven steps Advertising; the secret sauce to transforming brands into legends delivering top brand recall. Think how an iconic red aerated drink can brings to mind Coco Cola or Doves real beauty campaign awakens self-love. But how do you create compelling campaigns such as these and the Shot on iPhone campaign that democratized photography The answer is in this video where we discuss how to build an effective advertising campaign in six simple steps. 0:00 Introduction 0:34 Step [--] positioning & audience 0:57 Step [--] keep it short & simple"
YouTube Link 2023-08-31T15:30Z [----] followers, [----] engagements

"How Does Social Media Improve Customer Experience Management At TSA Sprinklr Watch this video to learn how social media empowers federal agencies like TSA to reach engage and most importantly powerfully help their audiences. Learn more: https://www.sprinklr.com/ The TSA is a national security agency just like the CIA or the Department of Defense. They have uniforms rules and important jobs to do. But the TSA is different from other national security agencies because it is also responsible for customer service. Even in the best of situations it takes work to connect two different things. And"
YouTube Link 2017-02-08T16:24Z [----] followers, [----] engagements

"How to Make CX MemorableWith a Dash of AI CX-WISE Episode [--] 🎯 What truly makes a customer experience unforgettable in todays AI-powered world In this CX-WISE clip Shama Hyder shares why the secret still starts with one timeless principle: deeply knowing your customer. She explains how AI can elevate CX by helping brands meet customers where they areon the platforms they actually useand how empathy not automation is the real differentiator. If you're in marketing PR or customer strategy this is a powerful reminder to lead with insight not assumptions. About Us: At Sprinklr our mission is to"
YouTube Link 2025-10-28T18:30Z [----] followers, [--] engagements

"Trigger Backfill of Mentions Articles: Historical backfills for listening topics: https://www.sprinklr.com/help/articles/advanced-entities-settings-in-listening/historical-backfills-for-listening-topics/64621d848ea3c9635cf36474 Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the"
YouTube Link 2025-08-27T14:38Z [----] followers, [--] engagements

"How is Unibail-Rodamco-Westfield deploying its social media strategy globally with Sprinklr Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises global brands like Microsoft P&G Samsung and more than 50% of the Fortune [---]. Learn more:"
YouTube Link 2023-05-15T04:42Z [----] followers, [---] engagements

"13 CX Experts Decode What is Customer Experience: Everything You Need to Know Hear it straight from the CX pros on what customer experience REALLY means in [----]. 🎯 In this mashup hear top industry experts weigh in on what is customer experience. The popular opinion is that CX goes beyond customer service it's the emotional experience customers have at every interaction with a brand. Don't miss a beathit play on #CXWISE for the full scoop 🎧 Featuring Jay Baer Nate Brown Dan Gingiss Ian Golding Annette Franz Sally Mildren Vincent Washington Grant Hartanov Jeff Sheehan and Scott Monty along"
YouTube Link 2024-01-17T13:38Z [----] followers, [----] engagements

"Navigate through Listening Dashboards Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises global brands like Microsoft P&G Samsung and more than 50% of the Fortune [---]. Learn more: https://www.sprinklr.com/ As the Unified Customer Experience"
YouTube Link 2025-08-26T19:40Z [----] followers, [--] engagements

"How to create a content plan in [--] easy steps Wish to strike a fine balance between quality and quantity in your content marketing strategy We hear you. In this video we share six simple and practical content planning tips that will help you set up an effective plan that doesnt burn out your writers. 0:00 Introduction 0:25 How to set up a content plan 01:01 Step [--] Define your objectives 01:19 Step [--] Identify your target audience 01:56 Step [--] Explore content ideas 02:23 Step [--] Organization & allocation 02:41 Step [--] Create a tracker 03:13 Step [--] Monitor your content 03:40 Summary and conclusion"
YouTube Link 2023-10-05T15:30Z [----] followers, [----] engagements

"Explore Using Quick Search Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises global brands like Microsoft P&G Samsung and more than 50% of the Fortune [---]. Learn more: https://www.sprinklr.com/ As the Unified Customer Experience Management"
YouTube Link 2025-08-26T19:35Z [----] followers, [---] engagements

"What CX Leaders Should Stop Doing Immediately CX-WISE Ep.37 In this rapid-fire segment CX expert Justin Robbins shares unfiltered takes on whats working and whats not in customer experience today. From banning NPS to embracing coaching automation he breaks down the metrics trends and leadership habits that need a rethink. Watch to learn: - Why NPS may be doing more harm than good - The CX trend reshaping workforce development - The #1 mistake leaders make when designing customer experience 📺 Full episode: https://youtu.be/hLcaBduAW3w 🎧 Listen on Spotify:"
YouTube Link 2026-01-05T18:30Z [----] followers, [---] engagements

"Tech is Not the Hero of Your CX Story This Is CX-WISE Episode [--] Digital transformation isnt just about tools; its about purpose people and culture. In this video Vincent Lacsamana Founder & CEO of Premium Blend Consulting breaks down one of the biggest myths in CX: that technology alone drives change. Watch to understand: - Why tech fails without alignment across purpose people and process - The real reason transformation efforts stall - What CX leaders must prioritize before investing in tools Tune in for a candid reality check on what it really takes to drive meaningful CX transformation"
YouTube Link 2025-11-27T11:40Z [----] followers, [---] engagements

"Bitly URL Shortener URL shorteners direct customers to your website and help keep track of reporting data all while looking cleaner and more organized than a full length URL. In this video we'll take a look at how to use Bitly URL shorteners in Sprinklr. #sprinklr #social #publishing"
YouTube Link 2024-09-23T12:37Z [----] followers, [---] engagements

"4 tips to improve FCR rate in your contact center Sprinklr Despite your best efforts are you still struggling to improve the FCR rate of your call center Well you're not alone Even the best contact centers have a first-call resolution rate of about 75%. But don't worry we've got you covered with some great tips to help you improve your FCR rate. In this video we'll be discussing a common challenge faced by contact centers - improving their first call resolution rate (FCR). How to improve first call resolution rate for call centers: 0:00 Introduction 0:40 Tip #1 How to improve your call center"
YouTube Link 2023-04-04T17:30Z [----] followers, [----] engagements

"Howard Tiersky on Inspiring Customer Love CX-WISE Ep.3 Wondering how to deliver CX personalization that truly evokes the emotions of your customers Howard Tiersky offers actionable tips on how you can leverage customer experience data and AI to inspire customer love. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world"
YouTube Link 2024-12-13T14:30Z [----] followers, [--] engagements

"TikTok video shopping with Sprinklr Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises global brands like Microsoft P&G Samsung and more than 50% of the Fortune [---]. Learn more: https://www.sprinklr.com/ As the Unified Customer Experience"
YouTube Link 2023-11-30T15:19Z [----] followers, [---] engagements

"Jeff Sheehan on the Differing CX Expectations Across Regions CX-WISE Ep.9 Explore the significance of regional differences in customer expectations in this video with CX thought leader Jeff Sheehan. Learn why tailoring your customer service approach to local preferences is crucial for CX success. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with"
YouTube Link 2025-01-20T13:31Z [----] followers, [--] engagements

"How to create the ultimate content marketing strategy in six steps Ready to ace your content marketing game Then you're at the right place. In this video we discuss how to create a killer content marketing strategy that helps you strike a balance between quality and quantity while delivering results. 0:00 Introduction 0:15 The case for a content marketing strategy 0:46 Tip [--] Define your goals 01:24 Tip [--] Understand your target audience 01:59 Tip [--] Brainstorm ideas and plan 02:43 Tip [--] Create meaningful relevant content 03:18 Tip [--] Publish promote and optimize 04:06 Tip [--] Analyze and improve"
YouTube Link 2023-10-20T17:57Z [----] followers, [----] engagements

"Think Your Customers Trust You The Data Says Otherwise CX-WISE Ep. [--] 86% of brands believe theyre trusted. Only 44% of customers agree. In this video Justin Robbins Founder of Metric Sherpa breaks down The CX Confidence Disconnect a Sprinklr-commissioned report revealing the trust gap between brand perception and customer reality. If you think trust is a given think again. Watch to learn: - Why most brands misread customer trust - What the data says about CX perception vs reality - The risk of ignoring the trust gap in your strategy 📺 Full episode: https://youtu.be/hLcaBduAW3w 🎧 Listen on"
YouTube Link 2025-12-19T18:30Z [----] followers, [---] engagements

"Why CX Cant Change Without Purpose CX-WISE Episode [--] CX transformation isnt just a systems challenge; its a purpose challenge. In this thoughtful take Vincent Lacsamana Founder & CEO of Premium Blend Consulting unpacks why aligning on purpose is the first step to breaking silos and building unified customer experiences. Watch to hear: - Why must CX leaders ask: What are we measuring and why - How purpose drives alignment across people process and platforms - Why culture change is key to CX transformation Tune in for a candid look at what it really takes to unify CX and why purpose is the"
YouTube Link 2025-12-04T18:30Z [----] followers, 17.6K engagements

"Navigate through Benchmarking Dashboards Articles: Get familiar with Benchmarking dashboards and capabilities: https://www.sprinklr.com/help/articles/benchmarking-dashboards/get-familiar-with-options-to-manage-your-benchmarking-dashboards/645dddcd0104980882a5af97 Standard dashboards in Benchmarking: https://www.sprinklr.com/help/articles/benchmarking-dashboards/standard-dashboards-in-benchmarking/645dd1dfe66f2e36b4518f90 Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps"
YouTube Link 2025-08-27T15:01Z [----] followers, [--] engagements

"Understand social media advertising in [--] mins Is social media advertising your brand's silver bullet or your Achilles' heel For every minute on social media there are approximately [------] comments posted on Facebook [--] billion videos watched on YouTube and [-----] photos and videos shared on Instagram. Social media advertising is like your brand's online cheerleader shouting your message loud and clear in the crowded digital landscape. It is the craft of creating engaging stories and eye-catching visuals and reaching the perfect audience to ensure your brand doesn't just blend in but stands out."
YouTube Link 2023-09-28T15:30Z [----] followers, [----] engagements

"How Ronaldo & Benzema Ignited a Global Fan Frenzy Saudi Pro League's Data-Driven Rise From Riyadh to Rio the world is watching ⚽ The Saudi Pro League has witnessed explosive growth since Summer 2023- and the data tells a powerful story. In a recent televised interview our Group VP for the Middle East and Africa Amjad Al-Sabah unpacked how global icons like Ronaldo and Benzema are not just changing the game on the pitch but off it too. 🌍 Whos watching From the GCC and Egypt to Portugal the UK the US and across South Americaglobal fan engagement is surging. 📊 Whats the impact Soaring"
YouTube Link 2025-05-08T15:07Z [----] followers, [--] engagements

"Comment ByMyCar a dploy sa stratgie Social Media en moins de [--] mois avec Sprinklr ByMyCar utilise Sprinklr pour orchestrer la stratgie Social Media dans les concessions automobiles du groupe et sassurer que les prises de parole sont unifies grce la mise en place dune solide gouvernance et ce afin dviter tout risque de crise de rputation. Le groupe exploite galement la puissance des capacits de Social Listening de Sprinklr pour simprgner des sujets lis la mobilit. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer"
YouTube Link 2023-05-15T04:42Z [----] followers, [---] engagements

"How to use WhatsApp business for customer experience Picture this: you are able to connect with your customers just like friends resolve their issues in a timely manner and impress them with the speed and quality of your resolution. WhatsApp for Business opens all these possibilities by allowing you to meet your customers right where they are. If you are sick of making your customers wait endlessly on hold or wary of sifting through endless emails and frustrated with missed messages and lost opportunities for your brand WhatsApp can help improve your customer experience game. Bid goodbye to"
YouTube Link 2023-10-26T17:34Z [----] followers, [----] engagements

"Trust Transparency & Transformation in CX: Joy Corso on Finding Your Golden Nugget CX-WISE Ep. [--] Sprinklr's very own Joy Corso Chief Administrative Officer joins CX Wise to reveal transformative customer experience strategies for B2B marketing and digital engagement. With 25+ years of marketing leadership Joy shares expert insights on AI-powered customer experience brand building and strategic marketing techniques that drive business growth. Learn how top companies leverage technology culture and communication to create exceptional customer interactions and build brand trust in today's"
YouTube Link 2025-04-08T09:30Z [----] followers, [---] engagements

"Howard Tiersky on Leveraging AI for Marketing CX-WISE Ep.3 Gain valuable insights from Howard Tiersky on how businesses can leverage AI to tap into the wealth of customer data and create marketing content that truly speaks to their audience. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more"
YouTube Link 2024-12-14T14:30Z [----] followers, [--] engagements

"Sprinklr Coffee Club - With special guest Greg Galant Join Marshall Kirkpatrick in conversation with Grreg Galant CEO of Muck Ruck and the Shorty Awards as they discuss digital transformation customer experience and social media. Learn more: https://www.sprinklr.com/ * * ➡ What is Digital Customer Experience: https://www.sprinklr.com/cxm/digital-customer-experience/ ➡ CX Tips 2022: Provide Positive Customer Experiences: https://www.sprinklr.com/blog/tips-positive-customer-experience/ ➡ What is an Omnichannel Customer Experience: https://www.sprinklr.com/cxm/omnichannel-customer-experience/ ⛳"
YouTube Link 2020-04-16T20:56Z [----] followers, [---] engagements

"How to Reduce Cost by Adopting New Customer Support Channels Sprinklr Looking to reduce costs while improving customer support Then you have come to the right place. In this video we discuss how you can do that by adopting [--] new customer support channels such as social media and chatbots. 0:00 Why adopt new customer support channels 0:15 How to save costs with new customer support channels 0:34 How to use social media for customer support 0:44 Adopting messaging platforms for customer service 0:52 Why use live chat for customer service 1:01 Adding email as a customer support channel 1:08 Text"
YouTube Link 2024-01-29T17:21Z [----] followers, [---] engagements

"Instagram Hashtag Manager Articles: IG hashtag manager: https://www.sprinklr.com/help/articles/activate-instagram-hashtags/use-instagram-hashtags-manager-to-manage-your-hashtags/6464b74830f12540268fad32 Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable"
YouTube Link 2025-08-27T14:42Z [----] followers, [--] engagements

"Making MCP Work: Yogin Patels Playbook for AI-Driven CX CX-WISE Ep. [--] In this episode of CX-WISE Yogin Patel VP of AI Engineering at Sprinklr breaks down MCP (Model Context Protocol) the emerging standard thats revolutionizing how enterprises deliver customer experience. From telecom to personal finance Yogin shares how MCP empowers AI agents to act with precision speed and empathywithout the need for prompt engineering. He explains how MCP connects siloed systems unlocks smarter workflows and helps brands deliver proactive personalized CX at scale. Whether you're a marketer service leader"
YouTube Link 2025-09-24T05:59Z [----] followers, [---] engagements

"Jay Baer on The Need for Speed in Businesses CX-WISE Ep.10 Jay Baer says it doesn't matter if you're B2B or B2C if you give your customers time they will give you money. And if you cost your customers time it will cost you money. Learn how responsiveness builds respect and strengthens customer relationships in today's business world. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern"
YouTube Link 2025-01-23T13:23Z [----] followers, [--] engagements

"Sprinklr Social - Engagement Monitoring - Using Engagement Dashboards In this video you'll learn about some of the actions you can take on messages in an Engagement Dashboard. Check out the Sprinklr Help Center for more Information: http://ms.spr.ly/6059WY5BX #Sprinklr #Social #Publishing #Engagement #EngagementDashboards"
YouTube Link 2024-11-14T19:06Z [----] followers, [----] engagements

"Brooke B Sellas on AI Enhancing CX Practices CX-WISE Ep.19 How can brands harness the power of GenAI to build better social care practices Brooke B Sellas explains how the power of AI can be harnessed to tune in to social listening while advancing social care. About Us: At Sprinklr our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every"
YouTube Link 2025-02-14T18:30Z [----] followers, [--] engagements

"LinkedIn Lessons from Lisha Perez ft. Mayonnaise and Metrics CX-WISE Ep.23 How are AI and creative strategies reshaping brand building on LinkedIn and how can organizations build meaningful connections beyond their employee networks In this engaging episode of CX-WISE Lisha Perez Partnership Lead at the B2B Institute (LinkedIn's think tank) shares her expertise on transforming brand presence and customer care in the digital age. Learn how brands can expand their reach beyond traditional employee networks leverage AI to build authentic trust and create distinctive global identities on"
YouTube Link 2025-02-12T09:23Z [----] followers, [--] engagements

"How to Set Up Guided Workflows in Sprinklr In this video learn how to work with folders in the Sprinklr Social Digital Asset Manager. You will discover how to create edit and share them to make them work for you. We will guide you through these actions step-by-step in this tutorial. Sprinklrs Asset Manager is a centralized repository for all media assets documents templates and more. Find out how to filter sort and share your assets all from a single location. 0:00 Folders in Sprinklr Social Digital Asset Manager 0:13 Creating a new folder in the Asset Manager 0:25 Setting a thumbnail in the"
YouTube Link 2024-10-09T13:19Z [----] followers, [----] engagements

"Riyadh Industry Roundtable Sprinklrs industry roundtable in Riyadh was a huge success 🚀 Thank you to our speakers and delegates for insightful discussions on AI-driven CX transformation in retail travel and healthcare. Highlights included: 🔹 Keynotes by Amr Abou Reslan (Sprinklr) & Zaid Shaban (IST Networks) 💡 Industry panel with leaders from Mediclinic Mobily and IST Networks 🎯 A deep dive into CX & AI strategies by Mohamed Amer (Sprinklr) Watch now to see the key takeaways About Sprinklr: Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI"
YouTube Link 2025-02-04T18:53Z [----] followers, [--] engagements

"Create Alerts in Alert Manager Articles: Volumetric alerts https://www.sprinklr.com/help/articles/listening-volumetric-alerts/volumetric-alert-capabilities-within-listening/645f58e80104980882a5b874 Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable"
YouTube Link 2025-08-27T14:39Z [----] followers, [--] engagements

"Set up Benchmarking Themes Articles: Benchmarking themes: https://www.sprinklr.com/help/articles/entities/what-are-benchmarking-themes/6411b8247517d84a3ab062e0 Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises global brands like Microsoft P&G"
YouTube Link 2025-08-27T15:11Z [----] followers, [--] engagements

"Why CX Fails: The CX Confidence Disconnect Explained by Justin Robbins CX-WISE Episode [--] In this episode of CX-WISE Justin Robbins Principal Analyst at Metric Sherpa joins host Nathan Bennett to unpack The CX Confidence Disconnect a Sprinklr-commissioned report revealing the trust gap between brands and customers. From blind spots and broken promises to AI missteps and generational divides Justin shares why most CX strategies fail to deliver and what leaders must do to rebuild trust unify siloed teams and design experiences that actually work. Whether you're a CX strategist digital leader or"
YouTube Link 2025-12-02T06:42Z [----] followers, [---] engagements

"Sprinklr CEO & Founder Ragy Thomas at Qatar Web Summit 2023: Fireside Chat on GenAI Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises global brands like Microsoft P&G Samsung and more than 50% of the Fortune [---]. Learn more:"
YouTube Link 2024-03-22T14:49Z [----] followers, [---] engagements

"How to Create Content That Beats the Social Algorithm: Mari Smith Explains Expert Speak Sprinklr With organic reach on social media at an all-time low brands and creators are struggling to produce content that will beat the social algorithm. In this video we posed this problem to the queen of Facebook and social media thought leader Mari Smith. Heres what she had to say on creating content that performs on the social verse. Social media is no longer the virtual hangout place that were used to. Its a digital force that takes strategic vision to thrive. Mari Smith the premier Facebook marketing"
YouTube Link 2023-11-30T16:30Z [----] followers, 58.8K engagements

"This VoC Mistake is Costing You CX-WISE Episode [--] In this CX-WISE short Michael Bair challenges the way many organizations approach Voice of the Customer (VoC) using AI. He explains why relying on a single channellike customer service feedback or NPS surveyscan give you a dangerously narrow view of customer sentiment. Michael also explores the power of proactive AI where technology anticipates customer issues before they arise transforming CX from reactive to predictive. About Us: At Sprinklr our mission is to enable every organization on the planet to make their customers happier. Sprinklr"
YouTube Link 2025-10-26T18:31Z [----] followers, [--] engagements

"Shep Hyken on Improving the Work Environment of Customer Service Agents CX-WISE Ep.1 How can agents turn every customer interaction into a learning opportunity CX leader Shep Hyken walks you through the essentials of creating an empowering work environment for customer service agents in this video. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City"
YouTube Link 2024-12-11T16:30Z [----] followers, [--] engagements

"Howard Tiersky on Driving Tech Adoption for Great CX CX-WISE Ep.3 Discover expert insights from Howard Tiersky on driving tech adoption for digital customer experience transformation while minimizing risks. Learn how to make impactful decisions that set your brand up for digital success. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with"
YouTube Link 2024-12-14T14:30Z [----] followers, [--] engagements

"Jay Baer on the Challenges B2B Face with Short-Form Content CX-WISE Ep.10 Dive into Jay Baer's insights on social content production likening it to running a television network. Explore the challenges B2B brands encounter with short-form content and learn how to maintain consistency for maximum impact Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City"
YouTube Link 2025-01-21T13:22Z [----] followers, [--] engagements

"Ian Golding on Achieving Sustainable Growth in CX CX-WISE Ep.11 Does offering a variety of customer support options really prevent customer attrition in this video CX leader Ian Golding explains the importance of choice and shares practical tips to maintain customer loyalty and satisfaction. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with"
YouTube Link 2025-01-24T18:30Z [----] followers, [--] engagements

"The CX Advantage SMBs Dont Talk About Enough CX-WISE Episode [--] Can small and midsize businesses really compete with enterprise-level customer experience According to CX thought leader Bryant Richardson the answer is yes and it starts with speed. In this video Bryant breaks down why SMBs dont need massive budgets to deliver exceptional CX. Instead their real advantage lies in agility responsiveness and the ability to move faster than large slow-moving enterprises. Watch to learn: - Why speed is the most underrated CX advantage for SMBs - How smaller teams can outperform big brands in customer"
YouTube Link 2025-12-09T18:31Z [----] followers, [--] engagements

"What is MCP The Protocol That Makes AI Smarter CX-WISE Ep. [--] What exactly is MCP and why does it matter for AI In this CX-WISE short Yogin Patel VP of AI Engineering at Sprinklr explains MCP (Model Context Protocol) in the simplest terms showing how it helps AI agents act with real-time context and use the right tools without prompt engineering. If youre building or using AI for customer experience this is your foundation. Topics Covered: - What is MCP and why does it matter - How MCP connects AI agents with relevant context - The role of tools and protocols in smarter AI workflows Full"
YouTube Link 2025-11-16T18:30Z [----] followers, [---] engagements

"Ian Golding on the Shift in CX Focus Over the Years CX-WISE Ep.11 Are brands letting go of the heart of customer experience Ian Golding explains the shift in perspective highlighting the importance of addressing functional emotional and accessible aspects in CX. Tune in to learn more. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees"
YouTube Link 2025-01-25T18:30Z [----] followers, [--] engagements

"Top [--] CX Lessons from Fortune 500s vs Startups CX-WISE Ep.28 "Why do Fortune [---] companies still struggle with customer experience despite their size In this CX-WISE podcast clip Christina Garnett breaks down the top [--] differences in how enterprise brands and startups scale CX the impact of organizational silos and why tech alone wont fix broken experiences. Whether you're a CX leader marketer or startup founder this conversation offers practical insights into how to build scalable connected and customer-centric organizations. 🎧 Watch the full CX-WISE episode featuring Christina Garnett for"
YouTube Link 2025-10-13T18:30Z [----] followers, [---] engagements

"Custom Benchmarking Dashboards Articles: Benchmarking Glossary https://www.sprinklr.com/help/articles/benchmarking-glossary/benchmarking-metrics-dimensions-glossary/64a2d6a66a5ef62e9faa12c4 Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises"
YouTube Link 2025-08-27T15:02Z [----] followers, [---] engagements

"Michael Bair's Advice for Leadership CX-WISE Episode [--] In this CX-WISE short Michael Bair shares his most important leadership advice: surround yourself with people who are genuinely for the customer. He explains how customer-centric leadership shapes brand perception builds trust and drives long-term loyalty. Whether you're a founder CX leader or marketer this clip is a reminder that falling in love with your customersnot just your productis the key to sustainable growth. 🎯 A must-watch for anyone building customer-first cultures and scaling Voice of the Customer (VoC) strategies with"
YouTube Link 2025-11-10T18:31Z [----] followers, [--] engagements

"Pillar Marketing earns $1M in incremental revenue Learn how Pillar Marketing Corporation uses Sprinklr Social Self-Serve to drive over $1M in incremental revenue in [----] and achieve an 80% overall increase in engagement rates on content. About Sprinklr: Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works"
YouTube Link 2024-08-22T19:42Z [----] followers, [---] engagements

"Sprinklr (NYSE: CXM) rings the Closing Bell The Sprinklr team hosted its first Investor Day and the New York Stock Exchange (NYSE) on Wednesday July [--] and rang the closing bell. Visit our website to take a look at our Investor Day presentations: http://ms.spr.ly/6058gAsyq - A Unified CXM is an AI powered tool that pulls in petabytes of structured & unstructured customer data across different markets languages & platforms. This CXM platform extracts meaningful data across channels and transforms it into actionable insights for your teams that can be effectively used to engage customers. is "
YouTube Link 2023-07-21T13:18Z [----] followers, [---] engagements

"Sprinklr Founder & CEO Ragy Thomas at MIT Technology Review EmTech Next [----] Conference Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the world Sprinklr works with more than [----] of the worlds most valuable enterprises global brands like Microsoft P&G Samsung and more than 50% of the Fortune [---]. Learn more:"
YouTube Link 2023-06-20T23:04Z [----] followers, [----] engagements

"How GenAI Helps You Keep Brand Reputation Intact There are two powerful ways to leverage generative AI for proactive crisis management: digital twin focus group and red teaming. In his latest blog Christopher S. Penn gives a quick overview of these two techniques to help you get started and safeguard your brand from any potential threats. Here is the link to Chris's article - http://ms.spr.ly/6051l7iVh Christopher S. Penn is an internationally renowned keynote speaker who electrifies audiences with his expertise on artificial intelligence in marketing. A recognized thought leader Christopher"
YouTube Link 2024-08-30T13:30Z [----] followers, [---] engagements

"Ian Golding on Embracing Technology with the Right Motivation CX-WISE Ep.11 Discover insights on digital transformation and CX from thought leader Ian Golding as he delves into the significance of balancing technology with human interaction. Gain practical tips on leveraging your tools to enhance customer connections without overshadowing them. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any"
YouTube Link 2025-01-24T14:30Z [----] followers, [--] engagements

"Bryant Richardson on Why Cultural Intelligence is the New CX Strategy That Scales - CX-WISE Ep [--] In this episode of CX-WISE Bryant Richardson CX strategist and transformation expert joins host Nathan Bennett to explore how small and midsize businesses can scale customer experience without enterprise-level budgets. Bryant introduces the CRAFT Agilities Framework a CX model built on decades of work with global brands. From cultural alignment to emotional intelligence he shares how leaders can drive real impact by focusing on agility empathy and feedback. Whether you're a CX leader digital"
YouTube Link 2025-11-05T05:48Z [----] followers, [---] engagements

"Ian Golding on the Struggles of CX Professionals CX-WISE Ep.11 Learn from Ian Golding about one of the biggest challenges CX professionals face: corporate politics. Get his insights on overcoming these obstacles to improve the customer experience management in your business. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the"
YouTube Link 2025-01-26T18:30Z [----] followers, [--] engagements

"CX Transformation Starts with Trust: Lessons from Sprinklrs CEO Rory Read CX-WISE Episode [--] In this episode of CX-WISE Rory Read CEO of Sprinklr reveals what it takes to deliver extraordinary customer experiences in todays hyperconnected world. From AI hype vs. reality to the leadership mindset required for bold CX transformation Rory shares: - Why unified customer experience is the next big differentiator for global brands. - How Sprinklrs native AI platform empowers enterprises to link social digital and contact center data for a single voice of the customer. - Practical strategies for"
YouTube Link 2026-01-16T09:05Z [----] followers, [---] engagements

"Jay Baer on Balancing AI and Human Touch for Great Customer Service CX-WISE Ep.10 How can you combine the efficiency of AI with the warmth of human connection to enhance customer satisfaction in your business Jay Baer unveils the secrets to personalized customer experiences at scale all while preserving authenticity. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered"
YouTube Link 2025-01-23T13:34Z [----] followers, [--] engagements

"Shep Hyken on Infusing AI and Human Touch for GREAT Customer Experience CX-Wise Ep.1 How do you create a convenient customer experience that combines human touch and technology Gain CX wisdom from Shep Hyken on how to effectively leverage your customer service agents and AI for success. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees"
YouTube Link 2024-12-10T14:30Z [----] followers, [--] engagements

"AI isn't Taking Jobs - It's Unlocking Human Potential CX-WISE Ep. [--] As AI agents take over routine tasks humans will shift to higher-value work just like every tech revolution before. Discover why this disruption is more like the printing press than a threat to jobs and how it promises greater productivity and impact. About Us: At Sprinklr our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's unified customer experience management (Unified-CXM)"
YouTube Link 2025-10-21T18:30Z [----] followers, [---] engagements

"Adding New Brands Articles: What are brands in Benchmarking: https://www.sprinklr.com/help/articles/entities/what-are-brands-in-benchmarking/6422df1fc7dea832a77ccc30 Add benchmarking brands to Sprinklr: https://www.sprinklr.com/help/articles/how-to-add-brands/how-to-add-brands-to-sprinklr/64646d3530f12540268faca3 Benchmarking and sources FAQ's: https://www.sprinklr.com/help/articles/benchmarking-faqs/benchmarking-and-sources-faqs/63e3a53fa9d51179030167ba Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience"
YouTube Link 2025-08-27T14:59Z [----] followers, [--] engagements

"5 must-know social media crisis management tips Social media has the potential to tear down your brands hard-earned online reputation. But it also can turn your brand into a household name for handling a crisis well and your commitment to customer experience. In this video lets look at what is a social media crisis and top tips for crisis management. You will also find brilliant real-world examples of how popular brands survived a social media storm. 0:00 Introduction 0:30 Social media crisis management tips 0:42 Tip #1 Step [--] of surviving a social media crisis 1:14 Tip #2 Checking a crisis"
YouTube Link 2023-06-15T11:23Z [----] followers, 61K engagements

"How to Use Generative AI for Enhanced Customer Experience Sprinklr Generative AI revolutionizes the way your brand interacts with your customers period. Dont believe us Watch this video on generative AI for customer experience to understand how gen AI is not just a buzzword. Imagine receiving a cruise invitation in your inbox from none other than JLO. Well this is what happened to Virgin Cruises target audience who came across the brand's "Jen AI" campaign. Discover more such real-life case studies of the applications of generative AI from across the world in this video. Also meet K-AI our"
YouTube Link 2024-07-26T14:33Z [----] followers, [----] engagements

"Sprinklr Social - Engagement Monitoring - Creating Engagement Dashboards In this video youll learn how to create engagement dashboards edit clone and delete them in Sprinklr as well as how to add new columns to your dashboards. Check out the Sprinklr Help Center for more Information: http://ms.spr.ly/6059WYehR #Sprinklr #Social #Publishing #Engagement #EngagementDashboards"
YouTube Link 2024-11-14T19:05Z [----] followers, [----] engagements

"AI in social media: are you doing it right Ann Handley explains Expert Speak Sprinklr AI is going to play a transformative role in social media marketing. It has and will continue to affect the social verse in ways that we may not even have imagined possible. In this video Ann Handley the Chief Content Officer of Marketing Profs and writer of [--] content and marketing books explains how to use artificial intelligence to your advantage in your social media content strategy while surviving the tide. 0:00 Infusing the social in social media 0:28 Trends shaping the social verse 0:35 How ai is"
YouTube Link 2023-11-23T15:30Z [----] followers, [----] engagements

"Jeff Sheehan on Tackling CX Pain Points CX-WISE Ep.9 Learn from Jeff Sheehan about effectively utilizing Net Promoter Score (NPS) to identify and improve customer pain points in customer service. Tune in to this video for his valuable tips on enhancing customer experiences. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI Sprinklr's Unified Customer Experience Management (Unified-CXM) platform helps companies deliver human experiences to every customer every time across any modern channel. Headquartered in New York City with employees around the"
YouTube Link 2025-01-21T06:21Z [----] followers, [--] engagements

"Collision Conference 2019: Ragy Thomas And John Chambers Discuss The Journey Of Sprinklr 💯 Watch Q&A at the Collision Conference with Ragy Thomas CEO & Founder of Sprinklr and John Chambers Sprinklr board member and founder and CEO of JC2 Ventures. Learn more: https://www.sprinklr.com/ Sprinklr is the industry leader in all customer-facing functions. Sprinklr's unified customer experience management (Unified-CXM) platform uses advanced AI to help businesses deliver human experiences to every customer every time across any modern channel. Sprinklr headquartered in New York City and employing"
YouTube Link 2019-05-23T13:59Z [----] followers, 24K engagements

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