@servicenowcommunity ServiceNow Community
ServiceNow Community posts on YouTube about servicenow, community, how to, ai the most. They currently have [------] followers and [---] posts still getting attention that total [-----] engagements in the last [--] hours.
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Social Influence
Social category influence stocks 96.03% finance 20.63% travel destinations 4.76% social networks 2.38% technology brands 2.38%
Social topic influence servicenow #139, community #1844, how to 30.16%, ai 23.81%, business 9.52%, data 8.73%, in the 8.73%, the new 7.14%, asset management #152, platform 6.35%
Top accounts mentioned or mentioned by @servicenow @learnngrowtogetherwithatulg @markbodman @gunjankiratkar
Top assets mentioned ServiceNow Inc (NOW)
Top Social Posts
Top posts by engagements in the last [--] hours
"Platform Academy: Now Assist Usage in Subscription Management Discover how to monitor and manage Now Assist usage in Subscription Management. This session guides platform owners on accurately tracking AI consumption understanding usage trends and identifying high-impact skills. Learn to navigate the Now Assist Usage dashboard and the new burn-down model to proactively manage entitlements reduce overage risks and confidently support your business in operationalizing AI. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2026-02-13T07:39Z 57.9K followers, [---] engagements
"Discover new features and learn about the best CMDB tools Get the Latest on CMDB & Data Foundations Enhancements Join us for an overview of recent feature updates delivered with the Zurich release focusing on enhancements that support CMDB CSDM and IT asset management practices. Well cover: - CMDB Workspace V7.6 updates and improvements - Introduction of CMDB Advisor for HAM - Data Foundations Mainline Certification for CMDB & CSDM - Whats new in SGC Central V2.2 - Updates to Service Graph Connectors - Enhancements to CI Class Models Whether you're focused on data quality configuration"
YouTube Link 2025-12-04T23:35Z 57.9K followers, [----] engagements
"CMDB Data Foundations: Set the foundation for AI-ready IT operations In an AI-driven world a strong data foundation is criticaland your Configuration Management Database (CMDB) is the key. Join this interactive workshop to learn how aligning your CMDB with the Common Service Data Model (CSDM) can drive visibility reduce risk and improve operational outcomes. What well cover: - Achieving business outcomes with CMDB Data Foundations - Best practices for deploying a healthy CMDB - Understanding the Common Service Data Model (CSDM) - Leveraging AI for CMDB What youll Learn: - Why aligning your"
YouTube Link 2025-12-09T22:02Z 57.9K followers, [----] engagements
"Software Asset Management: Setup and Success Guide (Part 1) In this video one of our ITAM Rangers will guide you through the steps to set up your Software Asset Management Subscription. You'll learn about the essential applications to install and key configurations to complete after installation. Connect with other developers share knowledge and unlock endless opportunities to grow your skills Join the ServiceNow Community today https://devlink.sn/commchannelsncomm Subscribe to the ServiceNow Community YouTube channel https://devlink.sn/commchannelsnchannel ServiceNow ServiceNow"
YouTube Link 2024-10-11T13:38Z 57.9K followers, 16.3K engagements
"The way we build agents today is dumb with Vaibhav Gupta Tim and Juan unpack why Vaibhav Gupta co-creator of BAML states that most agentic AI code out there isdumb. It's ugly fragile and built by people who've never had to wrestle with probabilistic systems before. But here's the thing: we've seen this movie before. Remember when building websites was painful Then jQuery showed up. then React. then Tailwind. Abstraction always wins. It just takes time (and about [--] bad frameworks for every good one). The gaming industry also figured out about unreliable systems decades ago. The takeaway is"
YouTube Link 2026-02-12T16:24Z 57.9K followers, [--] engagements
"Risk Assessment Summarization using Now Assist for Integrated Risk Management (IRM) Learn how to adopt Now Assist for IRM to summarize risk assessments using the ServiceNow AI Platform. This video walks you through the installation and configuration process including a walk-through demo resources and key takeaways. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2025-08-26T00:18Z 57.9K followers, [---] engagements
"ServiceNow Security Academy: What you need to know to secure your instances Security is top of mind with everyone especially when it comes to keeping your instances secure. Weve created this introduction using a crawl/walk/run approach on how to help customers secure their ServiceNow Instances and build the right security framework to keep their data safe. Learn from some of our ServiceNow security experts Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered Register today"
YouTube Link 2026-02-12T21:22Z 57.9K followers, [---] engagements
"CSDM [--] WhatsNew from Knowledge [----] In this video Scott Lemm and Mark Bodman provide an in-depth overview of the CSDM [--] white paper released during the Knowledge [----] conference. In this video we cover: 00:00 Introduction & Overview 01:00 The Vision: Managing the Entire Business Not Just Technology 03:00 Customer Feedback & Challenges with CSDM [--] 06:00 Simplified Visuals & Service Lifecycle View 09:00 CSDM [--] Domains: Ideation Design Build Deliver & Consume 13:00 New Tables: Service Instances SBoM AI Artifacts & More 20:00 Linking Business Processes to Technology 25:00 Improved Data Quality &"
YouTube Link 2025-05-19T15:38Z 57.9K followers, 17.5K engagements
"How data leaders should handle executive pressure to 'do AI' Juan Gorricho describes how data leaders should handle executive pressure to 'do AI'. It should be by balancing pilots governance and business objectives. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2026-02-06T12:01Z 57.9K followers, [---] engagements
"IRM Risk Management: Risk and Control Self Assessments (RCSA) Learn how to assess multiple risks simultaneously in a workshop-based risk and control self-assessment (RCSA) environment and streamline AI risk evaluations at scale for the enterprise. This feature replaces fragmented workflows by enabling efficient data collection. #servicenow #riskmanagement #RCSA ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2025-12-19T18:01Z 57.9K followers, [----] engagements
"Creating a report on Business Critical Application Services using CMDB Query Builder This video shows how to use the CMDB Query Builder to build a Report Source that shows Business Critical Application Services with Open Incidents anywhere in the Application Service hierarchy. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2021-03-26T01:42Z 57.9K followers, [----] engagements
"CMDB / CSDM Discussion - Application Service Types in San Diego Navin Sharma and Mark Bodman discuss how you crate and manage the types of different Application Service find using the App Service Wizard under the CSDM navigator. Application Services are the logical entity that helps to understand how and why specific underlying CI's are related to deliver outcomes. They are central to the CSDM guidance effectively connecting the Dev world to the Operations world. 04:10 - Explaining the new Dynamic Service type 07:35 - Dynamic CI Group Application Service type 12:05 - Dual use of the Dynamic"
YouTube Link 2022-04-16T16:15Z 57.9K followers, 13.4K engagements
"Driving Business Transformation with ServiceNow AI Agents Are you overwhelmed by the buzz around AI agents and unsure what really matters for your business In the age of digital transformation the dream of AI-powered business transformation has often been hindered by siloed systems fragmented tools and disconnected workflows. Join us in this webinar to discover how you can break through these barriers with ServiceNow AI Agents that dont just assistthey take action. These agents go far beyond chatbots driving exponential productivity by autonomously executing end-to-end workflows across your"
YouTube Link 2025-03-31T15:21Z 57.9K followers, [----] engagements
"ServiceNow Source-to-Pay (S2P) Demo - How to raise a sourcing request How to use Now Assist and Sourcing and Procurement Operations (SPO) in ServiceNow Source-to-Pay (S2P) to create a procurement request. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2026-02-12T13:15Z 57.9K followers, [--] engagements
"CRM AI Academy: Designing and Deploying Successful Agentic Workflows Agentic workflows let AI take action not just generate content. But successful ones require the right architecture: scalable efficient variable and grounded. In this CRM AI Academy session you'll learn a proven framework to design and deploy agentic workflows from discovery to go-live based on real customer experiences. Join Fernando Castro Sr PM for CRM AI to learn: When to go agentic vs. non-agentic vs hybrid in your implementation A practical implementation framework How to architect and design AI agents before you start"
YouTube Link 2026-02-10T17:57Z 57.9K followers, [---] engagements
"Explore Best Practices for using CSM Case Types When offering world class customer service there is no one-size-fits-all. ServiceNow CSM Case Types offer a way to streamline and optimize your customer service processes to address customer issues quickly driving higher agent efficiency and CSAT. CSM Case Types are a collection of data processes UI and flow logic designed to specific types of issues and requests Join Customer Service Management (CSM) product managers Krupa Singampalli and Madhuri Nandella to learn the best practices for tailoring case management for your business using CSM Case"
YouTube Link 2024-02-29T21:52Z 57.9K followers, 12.8K engagements
"SLA Breach Analysis - Process Mining Use Case Series Most organizations have KPIs or metrics to help them understand their SLA performance. What percentage of tickets have breached which category or type of tickets miss their SLAs most often etc. Where organizations tend to struggle is getting a better understanding of why these tickets are missing their SLAs. Or if we are consistently meeting our SLAs where are our opportunities to adjust them to drive behaviors that will improve the experience for our customers. Process Mining can be used to help analyze tickets that have breached an SLA"
YouTube Link 2023-03-30T18:29Z 57.9K followers, [----] engagements
"Whats new in the Zurich release for CSM and Now Assist Join us for an exciting webinar to discover the latest innovations in Customer Service Management and Now Assist for CSM (AI) in the Zurich family and Q3 releases. This session will cover new capabilities for the front office customer experience agent experience and Now Assist. During the webinar we will introduce new capabilities for capabilities for Now Assist for CSM Contact Center Case Management CSM Configurable Workspace and data foundation. Don't miss this opportunity to engage with the Customer Service Management product"
YouTube Link 2025-10-08T21:27Z 57.9K followers, [----] engagements
"ServiceNow Source-to-Pay (S2P) Demo Video - Procurement Case Assisted Intake How to create a procurement case in ServiceNow Source-to-Pay Operations using Now Assist. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2026-02-10T11:53Z 57.9K followers, [--] engagements
"4/3 Ask the Expert: ITSM Related CMDB best practices workout session This session provides to all Administrators and Platform Asset Mgmt Individuals that they can see all opportunities across CMDB and how they should relate the best way ITSM resolution Effectiveness procedures for ServiceNow best Implementation Plan. servicenow Servicenow community CMDB ITSM Best Practices Ask the Expert #hangoutsonair Hangouts On Air #hoa servicenow Servicenow community CMDB ITSM Best Practices Ask the Expert #hangoutsonair Hangouts On Air #hoa"
YouTube Link 2019-04-03T18:25Z 57.7K followers, 13K engagements
"IRM Risk Management: ARA Risk Scoring Dive into learning about configuring risk scoring in ServiceNow Advanced Risk Assessment (ARA part of IRM Advanced Risk Management. This hands-on video tutorial shows you how to set up inherent residual and target risk factors using custom scoring logic in the Risk Assessment Methodology. @servicenow #riskmanagement #riskassessment ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2026-02-02T18:52Z 57.9K followers, [---] engagements
"IRM Workspace Overview This video provides a high-level overview of how to access and configure integrated risk management (IRM) workspaces. For more detailed information on building workspaces please use this link - https://docs.servicenow.com/bundle/utah-platform-user-interface/page/administer/configurable-workspace/concept/workspace-landing-page.html This video is part of the How to Now series which details specific setup workflow and functionality within ServiceNows products. Other videos in the series include. - Control Attestations:"
YouTube Link 2023-08-03T16:54Z 57.9K followers, [----] engagements
"IRM Risk Management: Risk Assessment Methodology Discover the fundamentals of the Risk Assessment Methodology (RAM) and how it provides a unified scalable framework to standardize risk assessments across enterprise operational and IT domains. Learn why organizations use RAMs to replace fragmented manual practices with consistent transparent and business-aligned methodologies. This video explores the core RAM configurationsassessment context types preferences and roll-up/reportingalong with practical guidance on building simulating and publishing RAMs. Well also cover the importance of a"
YouTube Link 2025-10-06T20:55Z 57.9K followers, [----] engagements
"From Hype to Hands-On: How to Build and Launch AI Agents That Actually Work AI is everywherebut turning buzz into business impact takes more than just turning on plugins and OOB capabilities. In this fast-paced webinar well walk through what it really takes to adopt AI agents that deliver value not just demos. Led by ServiceNow's AI Center of Excellence this session will cover the full lifecycle of AI agent adoptionfrom identifying use cases to production readiness. Youll see a live demo learn how to avoid common pitfalls and explore leading practices that power real-world use cases. Whether"
YouTube Link 2025-10-31T13:02Z 57.9K followers, [----] engagements
"ServiceNow Impact Academy: The New Platform Health Experience ServiceNow Impact Academy is an interactive webinar series to help you adopt ServiceNow products and accelerate success with ServiceNow Impact. Join us on the last Wednesday of the month at [--] am PT [--] pm ET to get tips and tricks on how to leverage ServiceNow Impact to personalize and accelerate time to value of your digital transformation journey. Don't miss out on this opportunity toconnect with ServiceNow experts and get your questions answeredRegister"
YouTube Link 2026-02-06T07:14Z 57.9K followers, [---] engagements
"How-To Clinic: Populate your CMDB with ServiceNow Discovery Connect with other developers share knowledge and unlock endless opportunities to grow your skills Join the ServiceNow Community today https://devlink.sn/commchannelsncomm Subscribe to the ServiceNow Community YouTube channel https://devlink.sn/commchannelsnchannel ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2022-03-04T23:54Z 57.7K followers, 20K engagements
"S2P Config Byte: Adding Received Emails to Source-to-Pay Workspace Welcome to episode [--] of Source-to-Pay Config Bytes In this first instalment of our mini-series we walk through the steps needed to include received emails in your Source-to-Pay case experience - a requirement often communicated by organisations migrating and maturing from an email-first experience. You'll learn: How to add a record relationship How to duplicate a UI Builder page variant and update client state parameters This episode is just the beginningfuture videos will dive into other common configurations to support your"
YouTube Link 2026-02-05T02:20Z 57.9K followers, [---] engagements
"Now Assist Skill Kit: Deploy to Virtual Agent Learn how to deploy your custom skills to Virtual Agent allowing you to easily expose custom generative AI functionality to your requestors. This feature is available for those with instances on at least Xanadu Patch [--] and Yokohama Patch [--]. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2025-06-05T23:03Z 57.7K followers, [---] engagements
"CSDM In A Nutshell In this CSDM V3 overview in less than [--] minutes. If you have heard about CSDM and were wondering what it is this is a good place to start. We cover our strategic context of CSDM in the overall platform and Service Graph perspective. We illustrate the differences between Technical and Business Services provide advice on where to start given you current situation and highlight where some of our products use or contribute to our model. Full training is available in our Now Learning site here:"
YouTube Link 2021-08-20T23:57Z 57.9K followers, 97.1K engagements
"ServiceNow Federal Civilian Webinar Spotlight on Financial Services Federal financial regulators play a vital role in protecting the integrity and stability of U.S. and global financial markets. Yet many still rely on manual processes siloed data and legacy systems that make it difficult to collaborate share information or respond quickly to emerging risks. Register now to see how your agency can use ServiceNows AI platform to modernize oversight and enforcement operations. This session will show how agencies can leverage ServiceNow to bring people data and workflows together on a highly"
YouTube Link 2026-02-06T14:29Z 57.9K followers, [--] engagements
"Collect Reliability Metrics for the Data Management In this video we explore the "Collect Reliability Metrics for Data Management" scheduled job introduced in the Yokohama release of ServiceNow. We discuss its purpose benefits and how it enhances data visibility by estimating storage consumption of aged records across high-volume tables. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2026-02-12T16:26Z 57.9K followers, [--] engagements
"CMDB Best Practices In this session Navin Sharma walks through CMDB best practices for a successful CMDB. Content covered includes: 1:50 - CMDB Governance Overview 5:00 - CMDB Data Model [---] 16:30 - CMDB Data Governance 24:00 - Ingestion 30:15 - Reconciliation 41:05 - Data Lifecycle 48:03 - Data Completeness 53:47 - Data Audit Be sure to bookmark the Data Foundations playlist: https://youtube.com/playlistlist=PLkGSnjw5y2U7QNr9jL6TAgwQvYBI_LEtK Connect with other developers share knowledge and unlock endless opportunities to grow your skills Join the ServiceNow Community today"
YouTube Link 2022-05-24T23:40Z 57.9K followers, 31.9K engagements
"Getting Started with Playbooks Workflow Academy #11 Welcome to the Workflow Academy In this comprehensive Platform Academy video series we'll dive into the transformative world of workflow automation empowering you to build monitor and optimize efficient workflows with ease. Join us as we explore the core tools of ServiceNow's Workflow Automation suite to build flows and subflows playbooks and decision tables on the Now Platform. In this academy video Jason Lefever and I do a refresh on how to get started with Playbooks in [----] covering the latest resources out-of-the-box playbooks guidance"
YouTube Link 2024-11-14T05:00Z 57.9K followers, 16.5K engagements
"TechNow Ep [--] Automate your ServiceNow CI/CD pipeline Simplify and speed up your ServiceNow CI/CD development pipeline. Join our special guest presenter Chris Faulkner from ServiceNow as he shows you how you can automate your ServiceNow deployment pipeline using the Now Platform CI/CD tools in the Orlando release. Integrate with existing tools like Jenkins using the scripted REST APIs or use the IntegrationHub spoke to trigger actions on source control Automated Test Framework the App Repo Health Scan and more. Join the discussion in the Community:"
YouTube Link 2020-03-20T18:22Z 57.9K followers, 17.3K engagements
"TechTalk: CMDB Workshop Get the slides here: http://hsview.servicenow.com/viewer/5fd118f28117170d0f859f9c #CSDM #CMDB #DataFoundations Connect with other developers share knowledge and unlock endless opportunities to grow your skills Join the ServiceNow Community today https://devlink.sn/commchannelsncomm Subscribe to the ServiceNow Community YouTube channel https://devlink.sn/commchannelsnchannel ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2020-12-09T18:45Z 57.9K followers, 68.5K engagements
"CMDB360 And Dynamic Reconciliation Rules (DRR) In this video we provide an overview on the CMDB [---] feature and how to use and adjust the Dynamic Reconciliation Rules. These features are available to customers when the Multi-Source option is enabled and highly recommended if there are multiple sources of data coming into the same CI records of your CMDB. The dynamic reconciliation rules are applied when bringing in data from multiple sources in order to make sure the best source for each attribute is chosen when there are differences in those sources. This can be a very complex task to manage"
YouTube Link 2025-07-01T13:43Z 57.8K followers, [----] engagements
"Creating a CMDB integration tutorial using IH-ETL : Part [--] of [--] This is the 2nd video in our [--] part tutorial on how to create a CMDB integration using IH-ETL. This tutorial uses Kong's API Gateway as the data ingestion source. In this session we cover data model analysis and mapping. Make sure you watch part [--] before this one: https://youtu.be/smS2ldZTMks ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2023-09-05T16:32Z 57.9K followers, [----] engagements
"How to Clone a ServiceNow Instance Want to copy everything from in a database from one instance to another This helpful video provides easy to follow steps to clone your instances. For more information about instance clones please review our three-part series of knowledge articles: KB1214608 - Clone Basics: https://support.servicenow.com/kbid=kb_article_view&sysparm_article=KB1214608 KB0715621 - Clone FAQs: https://support.servicenow.com/kbid=kb_article_view&sysparm_article=KB0715621 KB1214621 - Clone Tips and Tricks:"
YouTube Link 2024-01-26T08:56Z 57.9K followers, 14K engagements
"TAKEAWAY - The way we build agents today is dumb with Vaibhav Gupta This is the takeaway episode with Vaibhav Gupta co-creator of BAML where we unpack why most agentic AI code out there is dumb. If you like what you hear you should listen to the full episode. See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2026-02-12T15:59Z 57.9K followers, [--] engagements
"TechByte - Asset Management vs. Configuration Management (CMDB) on the ServiceNow Platform ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2022-02-25T17:57Z 57.9K followers, 12.8K engagements
"CMDB Query Builder Queries & Reporting Platform Analytics Academy October 20th [----] In this Platform Analytics Academy session learn how to: 🔹 Build queries in CMDB Query Builder 🔹 Use Report Sources to generate Data Visualizations 🔹 Create Inline Dashboards in Platform Analytics Workspace Chapters: 0:00 Introduction 02:33 Main Presentation 07:06 Demonstration Q&A throughout session Get the presentation and links to the referenced documentation from this recording at:"
YouTube Link 2022-10-20T14:29Z 57.9K followers, 14.2K engagements
"It's Friday Juan and Tim rant about Decisions Context MCP and Maturity Models Juan and Tim grab a beer and rant about decision intelligence and context graphs MCP vs Skills and how companies really have a work problem (not a data/AI problem) and what is the maturity model to get that work done See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2026-02-06T21:36Z 57.9K followers, [--] engagements
"Unleash the future of Vulnerability Management with USEM Join Andy Ojha Siva Reddy Mallu and Sarah Wood from the ServiceNow Product Management Team for an update on the next evolution of features for SecOps Vulnerability Response (VR) Introducing Unified Security Exposure Management (USEM) - a significant upgrade to our Vulnerability Response suite with great advancements to user experience simplified configurations consolidated data insights and more Click here to see the related Community Article post:"
YouTube Link 2025-11-26T16:14Z 57.8K followers, [----] engagements
"Workflow Data Fabric Academy: Stream Connect Discover Workflow Data Fabric (WDF) Academy our recurring webinar series held every other third Tuesday of the month During these engaging sessions the ServiceNow team presents informative webinars to help you extend the value of your data and accelerate automation and AI initiatives. Youll explore all the products included with WDF see practical examples applied in real-world scenarios and gain insights from experienced ServiceNow experts. Our goal is to provide best practices and actionable next steps to maximize the impact of your connected data"
YouTube Link 2026-02-06T00:25Z 57.9K followers, [---] engagements
"ServiceNow Federal Tech Talk: CMDB or Asset Management Which One First ServiceNow Federal Tech Talk: CMDB or Asset Management Which One First A Debate or A Foregone Conclusion. When Federal Agencies embark on modernization they are faced with either an operational lens on their infrastructure or a financial/cost perspective on their assets. The ServiceNow platform provides purpose-built solutions based on industry best practices for both. Both can be integrated with workflows within the organization; however funding and resource availability seem to drive the choice of one over the other. The"
YouTube Link 2023-08-17T19:40Z 57.9K followers, [----] engagements
"CMDB Health Deep Dive: CSDM Dynamic CI Groups & Fixing Data Required for Audit In this session we start from a regulatory compliance criteria that FFIEC required and address a few specific CMDB health metrics to show you how improving CMDB health can help you be prepared for audits. We use the Data Foundations dashboard to identify the issues and go through the process of cleaning up location data implementing Dynamic CI groups to ensure ownership on CI's and address other common issues. Here are the [--] specific topics covered in the video: 13:00 - Populating assignment owner and change groups"
YouTube Link 2023-10-12T14:54Z 57.9K followers, 11.7K engagements
"Getting Started with FSM: Episode [--] Work Order Management This "Getting Started with FSM" series is designed to introduce key concepts best practices and technological advancements in FSM providing a structured learning path for businesses and professionals new to the field. At its core Work Order Management streamlines the end-to-end lifecycle of a service request. It begins with the creation of a work order which captures essential details such as the task description location priority required skills and associated assets. This record acts as a single source of truth guiding dispatchers"
YouTube Link 2025-08-15T22:40Z 57.9K followers, [---] engagements
"CMDB Health Deepdive - Keeping CI's Fresh In this video Callan Emir and Mark walk through the importance of keeping your CI's fresh what that means and how to leverage available features to help. We cover the following: 3:12 - CMDB Health Basics 6:00 - What does "Fresh CI's" mean 9:07 - Class Hierarchy - overview and deep-dive 20:54 - Lifecycle - EOL & retirement policies deep-dive 30:30 - vCenter synchronization overview and deep-dive for Virtual Machines 34:50 - Governance tips 45:45 - Questions and Answers Link to Boeings Knowledge [----] sesion:"
YouTube Link 2024-02-26T21:52Z 57.9K followers, [----] engagements
"Managing CMDB Query Builder access of the ITIL user role This is a brief overview on how to restrict access to the CMDB Query Builder of the ITIL user role in the Navigator #CSDM #CMDB #DataFoundations"
YouTube Link 2021-04-02T19:14Z 57.9K followers, [----] engagements
"ServiceNow Source-to-Pay (S2P) Demo Video - Accounts Payable - Upload Invoice How to use Accounts Payable Operations in Source-to-Pay Operations (S2P) to submit a new supplier invoice through the supplier workspace. This is the first step in processing the invoice in ServiceNow Accounts Payable Operations (APO) ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2026-02-12T11:26Z 57.9K followers, [--] engagements
"CMDB 360/Multisource CMDB and Data Flapping This Video explains what CMDB 360/Multisource CMDB is what Data Flapping is and includes a demo on how to stop Data Flapping using Attribute based Reconciliation rules ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2025-11-24T17:54Z 57.9K followers, [---] engagements
"Vulnerability Response Integrations Overview Qualys In this video we will discuss the Vulnerability Response Integrations Overview with Qualys. Learn how to integrate Qualys with your Vulnerability Response system to streamline vulnerability detection assessment and remediation for enhanced security management. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2025-01-17T20:52Z 57.9K followers, [----] engagements
"ServiceNows Next Gen Data Strategy Recorded October 16th [----] Additional information and materials on this topic: https://www.servicenow.com/community/digital-services-forum/servicenow-s-next-gen-data-strategy-recorded-october-16th-2025/ba-p/3407910 Featured Speakers: Tim Gasper - Sr Dir Outbound Product Mgmt Data C&G BU at ServiceNow Juan Sequeda - Principal Fundamental Researcher at ServiceNow Topics: How ServiceNow is evolving into a unified data + AI + Workflow platform The role of Workflow Data Fabric / Data Network Why ServiceNow acquired data.world What this means for developers"
YouTube Link 2025-10-17T22:02Z 57.9K followers, [---] engagements
"Employee Experience Academy: Knowledge Center with advanced content editor Discover the power of the new Knowledge Center and its advanced content editor. Unlock smarter ways to manage and deliver content that keeps you ahead of your organizational needs. Dont miss how these tools can simplify workflows improve knowledge health and elevate your admin experience. --- Employee Experience Academy is a series of live hands-on sessions where the ServiceNow product team demonstrates how to configure the Employee Experience product suite. This includes Employee Center Now Mobile Browser Extension"
YouTube Link 2026-02-06T06:00Z 57.9K followers, [---] engagements
"Data Foundations and CMDB Health dashboard overview In this video Callan Bond and Mark Bodman explain the value of CMDB health and provide demos of the [--] critical tools used to improve CMDB and CSDM data quality. The CMDB Health Dashboard has been available on the platform for a long time with a unique set of capabilities for calculating Completeness Compliance and Correctness. In contrast the Data Foundations Dashboard is available in the ServiceNow store providing a more comprehensive set of metrics and playbooks to help correct them. The Data Foundations Dashboard can be downloaded here:"
YouTube Link 2022-11-10T23:00Z 57.9K followers, 11.5K engagements
"CMDB success advisor for Hardware Asset Management This is an overview of a new CMDB data quality advisor feature that helps customers focus on the CI data quality specifically required for Hardware Asset Management on ServiceNow. Often the requisite data for products on the platform are not met or maybe not well understood by the data owners or providers. This is our first new feature to streamline the data reqires in the CDMB specific to asset managers. We speak about this new outcome driven aproach in the latest CSDM Fundamentals training here:"
YouTube Link 2025-09-26T18:54Z 57.9K followers, [----] engagements
"Getting started with ServiceNow Now Assist Agents - Part [--] In Part [--] of our 3-part series we dive into the fundamentals of AI Agents and show how quickly they can start delivering real valueespecially for IT and help desk teams. In this episode we walk through a practical real-world use case: reducing the flood of Tier [--] support tickets like my camera isnt working VPN issues or password resets. These are time-consuming repetitive problems that AI agents are perfectly suited to handle. Youll see how an AI agent can be built in minutes even if youre not a prompting expert. Using built-in"
YouTube Link 2026-01-13T22:04Z 57.9K followers, [----] engagements
"Entity Scoping Types and Classes. How they do it. [--] tips from the GRC Community experts. Four GRC Community contributors and experts share their tips and experience to help you plan and structure your Entities Entity Types Entity Classes. This is a must see whether you are about to get started with your Entity Scoping exercise or reviewing your existing structure. Speakers: Eric Le Martret Rafal Cardoso Philip Swann Scott Ferguson Video contents: 00:01 Introduction 00:31 Eric Le Martret. 00:56 Tip 1: Good quality data will help. 02:17 Tip 2: Focus on the items that matter. 03:34 Tip 3: Get"
YouTube Link 2020-05-19T19:06Z 57.9K followers, [----] engagements
"CSDM / CMDB Discussion: The black art of extending the CMDB and how we support the full lifecycle. In this CSDM discussion Michael Ludwig and Mark Bodman explore the "black art" of extending a CMDB and use on the ServiceNow Platform. We also touch on some historical challenges and how at ServiceNow we push traditional boundaries to support the entire lifecycle of Digital Products and Services. #CSDM #CMDB #DataFoundations ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2021-07-12T18:57Z 57.9K followers, [----] engagements
"MCP vs Skills: Is MCP dead The pendulum always continues to swing ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2026-02-08T04:08Z 57.9K followers, [---] engagements
"ServiceNow Exchange: Connect share and help shape the future of Now Mobile Join us for a live round table discussion on Now Mobile where you will interact with professionals from across organizations. Connect with peers exchange deployment experiences and share feedback to help shape the future of Now Mobile. Whether you're just exploring Now Mobile planning a rollout or already live this interactive session is your opportunity to: Connect with peer organizations exploring similar journeys. Share expectations and challenges around usability deployment and innovation. Collaborate to shape the"
YouTube Link 2025-12-31T21:11Z 57.9K followers, [---] engagements
"Elevate Your Data Strategy with latest CMDB and CSDM innovations Explore the latest innovations in Data Foundations and the Configuration Management Database (CMDB) with the Yokohama release. Discover the new capabilities in SGC Central CMDB Advisor AI Agent robust Data Manager automation for better data governance and the all new Mainline certification. Our continued investments will empower your organization with deeper insights improved data management and governance to help you realize outcomes across the entire platform. Watch the webinar on the ServiceNow Community and connect with"
YouTube Link 2025-09-04T00:22Z 57.9K followers, [----] engagements
"Now Assist in Virtual Agent Feature Deep Dive Quickly capitalize on Now Assist in Virtual Agent and its powerful capabilities. Join our ServiceNow experts as they showcase the latest features and walk you through how to enable them in your environment. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2025-04-04T18:53Z 57.7K followers, [----] engagements
"Autonomous IT Academy: On-Call Best Practices The Autonomous IT Academy is your guide to mastering ServiceNow's Autonomous IT framework. This series takes you through the full transformation journey centered on achieving two critical outcomes: zero service outages and zero-touch IT support. Each session focuses on actionable stepshow to operationalize AI-driven automation institute proactive issue resolution and enable self-service capabilities across your IT environment. This series is designed to help you break silos optimize workflows and turn the vision of uninterrupted efficient IT"
YouTube Link 2026-02-06T05:56Z 57.9K followers, [---] engagements
"Now Assist for IRM: Risk Identification Agent and using AI Agents to Suggest Potential Risks See how this agentic AI workflow uses Risk Identification Agent (part of the IRM Risk Management app) to suggest potential risks within your organization. See how you can use AI Agents to auto-identify risks based on entity context internal libraries and industry patternsno manual hunting required. @servicenow #nowassist #riskmanagement #riskidentification ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2026-02-02T18:56Z 57.9K followers, [---] engagements
"It's Friday Juan and Tim rant about Decisions Context MCP and Maturity Models Juan and Tim grab a beer and rant about decision intelligence and context graphs MCP vs Skills and how companies really have a work problem (not a data/AI problem) and what is the maturity model to get that work done ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2026-02-06T21:32Z 57.9K followers, [--] engagements
"Navigating your CMDB: Tips & Tricks from an Implementation Expert The Configuration Management Database (CMDB) is the backbone of ServiceNow centralizing digital product and service data. In this webinar a CMDB expert shares key implementation pitfalls to avoid and best practices for a smooth setup. 🔹 Learn technical & process best practices 🔹 Discover where customers face the most challenges 🔹 Optimize your CMDB for accuracy and efficiency Connect with other developers share knowledge and unlock endless opportunities to grow your skills Join the ServiceNow Community today"
YouTube Link 2024-10-10T19:57Z 57.9K followers, [----] engagements
"Virtual Agent Academy: Using AI Search and other search tools with Virtual Agent Victor Chen shows how to use AI Search FAQ and Contextual Search to power Virtual Agent search experiences Timestamps: Intro and announcements: 0:00 Overview: 2:12 Exercise: 4:55 We are live every other Tuesday at 8:30 A.M. Pacific. Check out the Virtual Agent Academy page to register and for more information https://bit.ly/vanluacademy Helpful Resources & Links: Virtual Agent Community - https://bit.ly/vanlucommunity Getting Started with Virtual Agent Video - https://www.youtube.com/watchv=RmtwX9MxnMI Virtual"
YouTube Link 2022-05-03T22:06Z 57.7K followers, 11.5K engagements
"NEW Rome CMDB Data Manager feature Walkthrough This is a thorough feature walkthrough of the new CMDB Data Manager feature available in our ROME release. Tony Branton provides Mark bodman a step-by-step walk through setting up new policies addressing everything you need to know to apply policies when retiring archiving and deleting CMDB data. For additional information: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/concept/cmdb-data-management.html Be sure to bookmark the Data Foundations playlist:"
YouTube Link 2021-10-08T23:11Z 57.9K followers, 14.5K engagements
"Process Images for new tasks Agentic Workflow Demo This demo video presents ServiceNows AI-powered image-to-task workflow which simplifies task management by automatically creating tasks from uploaded images. This reduces manual entry ensures clearer submissions and accelerates issue resolution for improved SLAs. Additional resources are available for further exploration. Product documentation: https://www.servicenow.com/docs/r/intelligent-experiences/images-tasks.html Community article:"
YouTube Link 2026-02-09T21:22Z 57.9K followers, [---] engagements
"AIOps Power Byte The Power of Event Management Guided Setup Welcome to this next addition to the ServiceNow Service Operations AIOps Power Byte series This episode provides a quick walkthrough of the Event Management Guided Setup a streamlined intuitive onboarding experience designed to take you from zero to production ready Event Management in record time In this demo we walk through how the Guided Setup eliminates complexity accelerates time to value and empowers operators with best practice workflows that shift teams from reactive to proactive operations. Dive in to see how efficient"
YouTube Link 2026-02-09T17:10Z 57.9K followers, [---] engagements
"IRM Risk Management: Risk Assessment Lifecycle Dive into the Risk Assessment Lifecycle with ServiceNow's Advanced Risk Assessment (ARA) platform designed to digitize and streamline the entire risk management process. This video covers the Risk Management Framework (RMF) key methodologies for top-down and bottom-up risk analysis and a range of assessment types including RCSA PRCSA Application Project Compliance and Exception assessments. Learn how risk responses taxonomy aggregation and automation improve clarity accountability and enterprise-wide risk visibility. Explore features like dynamic"
YouTube Link 2025-10-06T20:54Z 57.8K followers, [---] engagements
"Onboarding Case Overview In this overview of the Onboarding case in Customer Success Management see how teams streamline the process of onboarding customers. Watch as we walk through: - Data Validation Assist to catch and correct issues early in the process - Playbook-guided experiences that provide clear step-by-step direction for consistent onboarding - Collaboration features via the Customer Service Portal enabling seamless communication and task handoffs between teams and customers These tools work together to reduce manual effort improve accuracy and help customer success managers"
YouTube Link 2026-01-27T19:11Z 57.7K followers, [---] engagements
"Installing Hardware Asset Management (HAM) Part [--] ServiceNow Webinar (July [--] 2025) This video is the recorded session of our live webinar Installing Hardware Asset Management Part [--] originally hosted on July [--] [----]. In this session we provide step-by-step guidance on: Installing and configuring ServiceNow Hardware Asset Management (HAM) Key IT Asset Management (ITAM) setup considerations Hands-on demonstrations of HAM features and best practices Perfect for administrators ITAM professionals and anyone looking to learn how to implement HAM in ServiceNow. ServiceNow ServiceNow Community"
YouTube Link 2025-08-06T14:51Z 57.9K followers, [----] engagements
"IRM Risk Management: Advanced Risk Assessments (ARA) Unlock the power of Advanced Risk Assessments (ARA) in ServiceNow to foster a risk-aware culture and drive proactive risk management across the enterprise. This video covers how ARA empowers business teams with tailored methodologies; delivers clarity with inherent control residual and target assessments; and drives accountability through aggregated scoring and action plans. Learn how ARA integrates tightly with the risk register lifecycle workflows and treatment strategies enabling the 1st line of defense (LoD) users to assess risks via"
YouTube Link 2025-10-06T20:55Z 57.9K followers, [----] engagements
"HRSD Academy: New and Improved Alumni Center Engaging former employees seasonal workers and others after they have left your organization is critical for HR teams. Whether it is service support news and information or even communications regarding new job opportunities Alumni Center has been revamped to help organizations serve their extended workforce. Join this session to see the latest updates and learn more about Alumni Center. --- These monthly live sessions (2nd Wednesday of each month) will focus on a variety of topics including leading practice guidance deep-dives into product"
YouTube Link 2026-02-05T23:48Z 57.9K followers, [---] engagements
"Unlocking the Power of ServiceNow Zurich Release: What's New in IT Service Management (ITSM) This session is a deep dive into the new ITSM-focused functionality coming in the Zurich release. This call will give you the information you need to understand the value this release provides your organization and to begin planning for your upgrade. Well have staff on hand to answer your questions about Zurich live in the session. Don't miss out on future opportunities to connect with ServiceNow experts and get your questions answered. Register today:"
YouTube Link 2025-10-08T20:43Z 57.9K followers, [----] engagements
"App Engine Academy (EMEA): App Engine Licensing Overview Join us for the first live webinar in a new custom app development series focused on best practices to review: - Benefits of staying out of the box Build vs buy: configuration customization and custom applications - Extending product workflows - When to consider custom applications - Request/fulfill design patterns - Planning an app for a custom use case Don't miss out on this opportunity toconnect with ServiceNow experts and get your questions answeredRegister"
YouTube Link 2026-02-06T01:41Z 57.9K followers, [---] engagements
"ITOM Academy: Service Mapping Leading Practices Welcome to the January [----] edition of the ITOM Academy In this session you will learn how to determine the best method for the service you need to map. Once you chosen the optimal method for your service you learn how to quickly execute and operationalize the map. Ultimately driving value across Technology Workflows be it Incident Management Change AIOps etc. During the session you'll be able to ask our experts questions and participate in the live Q&A. Agenda: - Why do service maps matter - Overview of the different Service Mapping methods -"
YouTube Link 2026-02-06T01:03Z 57.9K followers, [---] engagements
"The way we build agents today is dumb with Vaibhav Gupta In this episode Tim and Juan unpack why Vaibhav Gupta co-creator of BAML states that most agentic AI code out there is dumb. It's ugly fragile and built by people who've never had to wrestle with probabilistic systems before. But here's the thing: we've seen this movie before. Remember when building websites was painful Then jQuery showed up. then React. then Tailwind. Abstraction always wins. It just takes time (and about [--] bad frameworks for every good one). The gaming industry also figured out about unreliable systems decades ago."
YouTube Link 2026-02-12T16:14Z 57.9K followers, [--] engagements
"Getting Started with FSM Episode 1: Introduction to FSM and understanding its Ecosystem This "Getting Started with FSM" series is designed to introduce key concepts best practices and technological advancements in FSM providing a structured learning path for businesses and professionals new to the field. The series explores essential topics such as work order management technician scheduling dispatching real-time tracking and customer engagement. Customers will gain a comprehensive understanding of FSMs core ecosystem including workforce optimization resource allocation and service analytics"
YouTube Link 2025-06-03T06:31Z 57.9K followers, [----] engagements
"Troubleshooting slow performance with the Session Debug feature When your ServiceNow Instance is exhibiting signs of slow performance the Session Debug feature may be able to help you understand why. The knowledge article mentioned in this video (KB0782916) can be found here: https://support.servicenow.com/kbid=kb_article_view&sysparm_article=KB0782916 For more information and different methods of troubleshooting slow instance performance please review KB0517241 at: https://support.servicenow.com/kbid=kb_article_view&sysparm_article=KB0517241 Chapters: 00:00 Introduction 00:20 Launching"
YouTube Link 2024-01-26T09:07Z 57.8K followers, [----] engagements
"ServiceNow Source-to-Pay (S2P) Demo Video - Supplier Dashboard How to use the supplier dashboard to initiate actions collaborate with suppliers or gain insights into supplier cases performance and. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2026-02-10T12:19Z 57.9K followers, [---] engagements
"HR Service Delivery Academy: ServiceNow Zurich Release Highlights for HRSD If you are looking to learn more about whats new in ServiceNow's HR Service Delivery Zurich release this session is for you Learn about our latest new features and enhancements which include: HR Multi-Instance Integration Growth and Hiring experience features and Now Assist for HR These monthly live sessions (2nd Wednesday of each month) will focus on a variety of topics including leading practice guidance deep-dives into product functionality and enhancements and sneak peaks into the upcoming HRSD innovations. We will"
YouTube Link 2025-09-18T21:17Z 57.9K followers, [----] engagements
"AI Academy: Bring Now Assist to your AI Experience with ServiceNow's MCP Server Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts share best practices provide prescriptive guidance and answer your questions. Don't miss out on this opportunity toconnect with ServiceNow experts and get your questions answeredRegister todayhttps://info.servicenow.com/LiveOnServiceNow-PlatformAcademies.htmlcid=losn:youtube About ServiceNow Exchange: ServiceNow Exchange is your gateway to faster smarter business outcomes."
YouTube Link 2026-02-06T00:44Z 57.9K followers, [---] engagements
"Now Assist for CMDB - Service Graph Connector Diagnosis Skill This Video explains how to diagnose Service Graph Connector Import Set Errors using the Now Assist - Service Graph Connector Diagnosis Skill from the SGC Central Tab in the CMDB Workspace ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2025-11-21T17:11Z 57.7K followers, [---] engagements
"CSDM and CMDB Executive Overview Mark Bodman provides an overview on how CSDM and CMDB are critical for the products on the ServiceNow platform. He establishes how customers should take a [--] pillar approach to managing the data and using the CMDB features provided to automate the work required. He covers some of the new products that follows CSDM structures. and provides a brief overview of the CSDM framework. He wraps this up with a sensible approach to adopting CSDM within your organization. 0:45 - The central role of the CMDB and Service Graph across products on the platform 3:25 -"
YouTube Link 2023-11-22T23:15Z 57.9K followers, 26.1K engagements
"New CMDB [---] feature for MultiSource CMDB data The December release of the CMDB Workspace V3.1 includes a new feature called CMDB [---]. Navin Sharma walks us through an overview and demo in this session. CMDB [---] replaces current multi-source reports with a more comprehensive ability to view and report on CI differences and discrepancies being ingested from different sources when using the Multi-Source feature. Often there are differences in the data reported from different source systems such as Discovery and the many Service Graph connectors CMDB [---] helps investigate what those differences"
YouTube Link 2022-12-01T15:19Z 57.9K followers, [----] engagements
"Stop Chasing AI Hype. Start Counting Dollars. w/ Juan Gorricho Tired of executives breathlessly asking "what's our AI strategy" while your data team drowns in [----] dashboards that nobody uses In this episode Juan and Tim cut through the noise with Juan Gorricho a data and analytics executive with more than [--] years of experience delivering business value at TD Bank Visa The Walt Disney Company. We cover: Why do data leaders keep building vanity metrics instead of business value How do you go from being an "order-taking reporting team" to a trusted decision intelligence partner And why does"
YouTube Link 2026-02-05T12:01Z 57.9K followers, [---] engagements
"Get started with Enterprise Architecture and the EA Workspace Join us for an interactive workshop designed for those who are new toor currently navigatingtheir Enterprise Architecture (EA) journey. Explore ServiceNows EA capabilities as our experts share key concepts and a maturity roadmap to help you build a strong foundation and accelerate your progress with the EA Workspace. Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered. Register today: https://info.servicenow.com/LiveOnServiceNow-SPM.htmlcid=losn:comcid=losn:youtube About Live on"
YouTube Link 2025-09-25T17:25Z 57.9K followers, [----] engagements
"IRM Advanced Risk Management: Risk Appetite This video tutorial is suitable for ServiceNow Advanced Risk Management users who want hands-on guidance in configuring their risk appetite and tolerance. You will learn how to set up qualitative appetite statements define amber/red thresholds and automate breach workflow. @servicenow #riskmanagement #riskappetite ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2026-02-02T18:46Z 57.9K followers, [---] engagements
"ServiceNow Federal Forum 2025: Enabling Future-Focused Talent Strategies ServiceNow Federal Forum 2025: Enabling Future-Focused Talent Strategies. Government agencies are under pressure to attract and retain top talent while adapting to shifting workforce expectations. To stay ahead agencies must modernize their talent management strategies and leverage innovative technologies. This session will explore how ServiceNows employee workflow solutions are helping government agencies enable efficient agile and employee-centric talent strategies that not only meet todays challenges but also prepare"
YouTube Link 2025-10-01T13:02Z 55.1K followers, [--] engagements
"August 24' Store Release Whats new in Continuous Authorization and Monitoring CAM Continuous Authorization and Monitoring (CAM) has a new look come see a live demo of the Next Experience that is now available in the ServiceNow store. You also wont want to miss seeing how CAM can now export data and reports in OSCAL format. Join us to see all the new enhancements"
YouTube Link 2024-08-20T23:27Z 46.6K followers, [---] engagements
"Your Guide to Hacktoberfest [----] In this Advocate-only special Lauren is joined by fellow team members Earl Duque and Laszlo Balla to dive deep into the big upcoming month-long event: HACKTOBERFEST From the history of ServiceNow's involvement to what participants can expect this year they covered everything in detail in hopes that you will take to your keyboard and join in on the fun. Timestamps 00:00 Introduction 00:59 What is Hacktoberfest 03:06 What is the advantage of developing open source applications 06:12 What is ServiceNow's history with Hacktoberfest 09:52 What can Hacktoberfest"
YouTube Link 2025-09-24T11:36Z 54.9K followers, [--] engagements
"Late Stages of a New Digital Service and Forum Roundtable [--] [--] [----] Discussion Topic: Late Stages of a New Digital Service Citizen Developer signals ready to go live Promotion approvals and automation (including CMDB components) Production and engagement channels Roundtable: What are your plans for [----] Learn what other workgroup members are doing Where are people stuck Polling for future workgroup topics"
YouTube Link 2022-05-07T17:38Z 54.4K followers, [---] engagements
"SPM Academy: Strategic Planning Workspace Join us to learn how Strategic Planning Workspace enables you to align work with strategy across the organization; visualize plan and track both traditional and agile work within a roadmap; evaluate product feedback; and consider alternative scenarios to accommodate change. Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered Register today https://info.servicenow.com/LiveOnServiceNow-SPM.htmlcid=losn:youtube --- Discover SPM Academy our recurring monthly webinar series on the last Thursday of every"
YouTube Link 2025-08-19T21:53Z 54.1K followers, [---] engagements
"AI Transformation and the Future of Connectivity: Insights from Vodafone Intelligent Services In this episode of the ServiceNow EXECUTIVE CIRCLE Podcast we speak with Dr. Laurence Ampofo Practice Lead of Vodafones AI Transformation Office. Ampofo discusses the telco giants bold approach to integrating AI into its operations and customer experiences highlighting initiatives like "TOBi" the AI-powered super-agent which is enhancing customer service and internal workflows. The conversation delves into how generative AI is revolutionising connectivity and productivity while addressing the"
YouTube Link 2025-01-13T18:41Z 48.2K followers, [--] engagements
"Public Sector Tech Talk: Enhancing SOC Analyst Capability Through Zero Trust U.S. Public Sector Tech Talk: Enhancing SOC Analyst Capability Through Zero Trust with ServiceNow Security Todays cyber defense teams face mounting challenges including fragmented toolsets with siloed data alert fatigue limited visibility across endpoints and an ever-expanding attack surface. These issues complicate a Zero Trust implementation and hinder mission assurance with a disjointed security framework. An effective Zero Trust strategy demands more than just new technologies; it requires integrated automated"
YouTube Link 2025-09-05T13:41Z 54.5K followers, [--] engagements
"Start your GenAI journey with Now Assist for CSM Generative AI is changing the way customer service is delivered today and is key to delivering an exceptional experience. Join Customer Service Management (CSM) product managers Neil Kostecki and Sinduja Ramanujam in this interactive webinar to learn how you can get started with Now Assist for CSM and more about: How admins can use the Now Assist Admin console to simplify activation and updates to Now Assist skills and have complete control to modify prompts and responses to align with the unique needs of their business and industry using Now"
YouTube Link 2024-11-13T12:39Z 50.1K followers, [----] engagements
"ServiceNow Federal Tech Talk - Accelerate App Development with GenAI No-Code/Low-Code application development is continuing to grow and be a critical capability across the U.S. Federal government to help deliver mission impact more quickly and efficiently. What if we could accelerate the impact Low-Code is already making to mission initiatives ServiceNow Generative AI capabilities do exactly that by streamlining the more complex development processes into easy-to-use interactions. Learn about how Generative AI can help you deliver mission value faster today"
YouTube Link 2024-12-05T20:44Z 47.5K followers, [--] engagements
"Empowering the Federal mission with AI Agents The buzz around AI and the next frontier of digital transformation isnt smarter chatbotsits about a generational advancement in capability to unlock productivity and efficiency at scale. But agentic AI is only as powerful as the platform it is built on. ServiceNow AI Agents act autonomously resolving issues making decisions and interacting with their environments - while always under your control. For more than [--] years ServiceNow has been helping customers work smarter. The Now Platform is purpose-built with native AI for quick deployment into"
YouTube Link 2025-05-30T18:37Z 52.1K followers, [--] engagements
"Modern Change Academy: Understanding CSDM in the context of Digital Product Release Join us for a deep dive into the relationship between CSDM and Digital Product Release (DPR). Coming out of this session we hope that you'll feel confident in adopting DPR in the context of where you are with your CMDB and understand how once implemented DPR can help facilitate proper adoption of CSDM"
YouTube Link 2024-10-29T11:42Z 55K followers, [----] engagements
"ServiceNow Security: Take more control of your Now Platform instance with the SCC Explore the ServiceNow Security Center (SSC) a new app for Utah release and later with a set of tools designed to help you easily improve the security and compliance of your Now Platform instances. The SSC allows you to gain visibility into your security posture view your compliance with the ServiceNow recommended settings as a percentage score and identify the top non-compliant hardening settings that improve compliance. The ServiceNow Security Center enables you to take control of your side of the shared"
YouTube Link 2024-12-16T18:39Z 47.7K followers, [---] engagements
"TechByte - No CMDB No Problem. ITOM Health - AIOps without a CMDB - Part [--] Learn how to deploy ITOM Health - AIOps without a CMDB in this three part series. Part [--] - https://youtu.be/-MSta6PcBds Part [--] - https://youtu.be/sIDxfb-fNsE Part [--] - https://youtu.be/UjeRhGjHxIc ServiceNow ServiceNow Community aiops itom health nagios zabbix monitoring cmdb itom visibility ServiceNow ServiceNow Community aiops itom health nagios zabbix monitoring cmdb itom visibility"
YouTube Link 2020-10-21T16:34Z 57.9K followers, [---] engagements
"Who is really breaching your SLAs - Process Mining Use Cases Who is really breach our SLAs It's a question that was asked to me by one of my customers a few weeks back and I had to stop and ask them to clarify - "What do you mean by that". Well they went on to explain that a lot of teams often report that while they are breaching SLAs it's really because that ticket is being transferred to them super late sometimes within minutes of the SLA actually breaching. These teams were getting frustrated because they were the ones getting dinged as breaching the SLA when in reality another team held"
YouTube Link 2025-10-16T18:37Z 57.8K followers, [---] engagements
"Whats new in the Zurich release for Integrated Risk Management (IRM) and Privacy Management In this session learn about the newest features in Integrated Risk Management and Privacy Management for Zurich including a new Risk Management grid interface; several enhancements to Audit Management such as simplifying evidence request and response; Regulatory Change Management and Privacy Management improvements. Learn about the potential value of these new features. Don't miss out on future opportunities to connect with ServiceNow experts and get your questions answered. Register today:"
YouTube Link 2025-10-27T17:37Z 57.9K followers, [---] engagements
"10/20 Ask the Experts: How Zscaler integrates 1-60-90: It might take just one day to detect a threat but [--] days to investigate and [--] days to remediate. In fact many incidents take much longer to triage and remediate. Since your Cybersecurity team is not growing as fast as the volume of the threats the only way to reduce the Mean Time to Respond (MTTR) is to automate as much as possible. In this session find out how Zscaler the leader in Cloud and Network security integrates with ServiceNow Security Incident Response to automate the threat detection and response via: Automatic incident"
YouTube Link 2021-10-20T17:39Z 57.8K followers, [----] engagements
"Getting Started with FSM Episode [--] - FSM Implementation Leading Practices for Customers This Getting Started with FSM series is designed to introduce key concepts best practices and technological advancements in FSM providing a structured learning path for businesses and professionals new to the field. Implementing a Field Service Management (FSM) solution is a transformative process that enhances operational efficiency technician productivity and customer satisfaction. A structured FSM Implementation guide ensures a smooth transition minimizing disruption while maximizing business value."
YouTube Link 2025-07-07T21:29Z 57.9K followers, [----] engagements
"TechByte - Data Foundations Dashboards for CMDB and CSDM Get the dashboards for FREE Here: http://hsview.servicenow.com/viewer/606747c66a3b1145dea1621f The ServiceNow CSDM and CMDB Data Foundations Dashboards store app contains dashboards which provide insights into the key foundational indicators of your CMDB and Common Service Data Model (CSDM). This app provides recommendations to ensure that the CMDB and CSDM are properly configured for optimal usage and to mitigate any potential risks. Version 1.3.0 - March [----] New: Configuration Item Status Values - New indicator on Foundation tab of"
YouTube Link 2021-04-02T13:32Z 57.9K followers, [----] engagements
"Intelligent Government: Smart Strategies to Accelerate AI Innovation Federal agencies are accelerating their adoption of artificial intelligence to improve efficiency streamline mission delivery and empower the workforce. Yet challenges remain around preparing fragmented data establishing effective governance and managing risk. Intelligent Government: Smart Strategies to Accelerate AI Innovation presented by Fed Gov Today and ServiceNow brings together government and industry leaders to share strategies for making AI investments to deliver real outcomes. Moderator Francis Rose guides"
YouTube Link 2026-01-05T18:57Z 57.9K followers, [---] engagements
"Getting Started with FSM: Episode [--] Mastering Dispatcher Workspace As the control center for field service coordination Dispatcher Workspace empowers dispatchers to efficiently balance demand and capacity while improving service delivery. In this session Mastering Dispatcher Workspace is designed to help field service professionals unlock the full potential of the Dispatcher Workspacea centralized intelligent hub for managing work assignments technician availability and real-time field operations. Don't miss out on future opportunities to connect with ServiceNow experts and get your questions"
YouTube Link 2025-10-03T21:44Z 57.9K followers, [---] engagements
"IRM Risk Management: Risk Taxonomy Discover how Risk Taxonomy empowers organizations to identify assess and manage risks with a common language and structured framework. This video covers the Risk Management Framework (RMF) which ensures consistent risk-based decision-making aligned with business objectives and the building blocks of a risk taxonomy including hierarchical structures entity linkages and standardized risk registers. L Learn how a risk taxonomy enables clear ownership integrated views structured management and aggregated scoring while control frameworks provide automated and"
YouTube Link 2025-10-06T18:58Z 57.9K followers, [---] engagements
"Let's talk: Building engagement around your IRM program The success of your IRM program will depend on engaging your stakeholders from all levels across the company. We will be focusing on the people side of growing your IRM Program. We'll talk about specific strategies to engage stakeholders from your CISO to CRH to the ServiceDesk and the frontline by using the ServiceNow platform effectively. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2023-04-25T18:16Z 57.9K followers, [---] engagements
"Getting Started with Customer Service Management Join us for an informative webinar designed to help you get started with CSM in ServiceNow. This session is perfect for customer service managers IT professionals and ServiceNow administrators who want to understand how to effectively deploy and utilize CSM to enhance customer satisfaction and streamline service processes. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2025-12-24T00:11Z 57.9K followers, [---] engagements
"Using the IRE for non CMDB data In the ServiceNow Utah release we expanded the use core CMDB capabilities such as IH-ETL (Integration Hub - Extract Transform & Load) and the IRE (Identification & Reconciliation Engine) to properly identify and reconcile non-CI data. We provide an overview of these tools and details on how to set data that is not a CI to be used in ingestion processes. The value of using CMDB tools it to centralize the logic for ingestion processes and use the same tools we use in managing CI's for any other data that comes from multiple sources and needs to be reconciled in"
YouTube Link 2023-10-03T14:32Z 57.9K followers, [----] engagements
"Create your own skill using Now Assist for Integrated Risk Management (IRM) The ServiceNow AI Platform comes with several out -of-the-box Generative AI skills. These skills can easily be configured for a specific use case. In this video you will learn how to configure Now Assist for IRM skills for organization-specific use cases leveraging the power of the platform. This session walks you through the installation and configuration process. Includes a walk-through demo resources and some recommendations for implementation. #nowassist #servicenow #aiagents ServiceNow ServiceNow Community"
YouTube Link 2025-08-21T16:16Z 57.9K followers, [---] engagements
"Strategies for APM's Digital Integration Management Let's discuss how we can utilize ServiceNow APM's Digital Integration Management During this [---] exchange you will be able to understand how to model and manage your APIs and other digital interfaces as well as their consumption. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2024-04-22T18:28Z 57.9K followers, [----] engagements
"Getting Started with FSM Episode [--] Understanding Roles in FSM This "Getting Started with FSM" series is designed to introduce key concepts best practices and technological advancements in FSM providing a structured learning path for businesses and professionals new to the field. In this session well break down the key roles within FSMsuch as dispatchers agents technicians administrators and customersand explain what each role is responsible for how they interact with the system and how permissions and visibility are managed. Whether you're just getting started or looking to streamline your"
YouTube Link 2025-07-19T04:35Z 57.9K followers, [----] engagements
"5/14 Ask the Expert: (PART 2) ITSM Related CMDB best practices workout session Felipe continues demonstrating how to create relations between ITSM lifecycle with CMDB as in part [--]. In this next session Felipe shows two labs around tasks towards CMDB and service portal coverage for CMDB. ServiceNow CMDB ITSM Ask the Expert #hangoutsonair Hangouts On Air #hoa ServiceNow CMDB ITSM Ask the Expert #hangoutsonair Hangouts On Air #hoa"
YouTube Link 2019-05-14T18:12Z 57.9K followers, [----] engagements
"3/3 Ask the Experts: Easing the migration from a traditional GRC solution RSA Archer to ServiceNow In this Ask the Experts session well discuss the benefits of adopting a modern integrated risk management solution and how migrating from a traditional solution doesnt have to be a herculean task. Digital transformation is changing the way we work improving efficiencies while introducing new risks and evolving others. As we enter this new era of risk management we need to change the way we think about risk management. We need a modern approach. If you have yet to implement a risk management"
YouTube Link 2020-03-03T18:30Z 57.9K followers, [----] engagements
"Creating a CMDB integration tutorial using IH-ETL : Part [--] of [--] This is the 1st video in our [--] part tutorial on how to create a CMDB integration using IH-ETL. This tutorial uses Kong's API Gateway as the data ingestion source. In this session we provide an overview of the process and analyze the ingestion source ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2023-09-05T16:32Z 57.9K followers, [----] engagements
"Minute Mondays for Partners: Autonomous IT With ServiceNow ITSM ITOM ITAM and SPM work together on one platform to drive autonomous IT. Explore more on ServiceNow University: https://learning.servicenow.com/lxp/enid=learning_course_prev&course_id=8bf4570547076ed095898641026d4306 Clearly articulate the value of ServiceNow Autonomous IT and helps customers boost operational efficiency reduce costs and minimize risk through autonomous IT decision-making on a single unified AI platform. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2025-08-25T14:30Z 57.8K followers, [---] engagements
"SaaS Software Usage This video will show you where all the SaaS usage information is stored within the Software Asset Management Workspace. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2025-03-31T16:37Z 57.9K followers, [---] engagements
"9/24 Ask the Experts: new features for GRC in the New York release Please join Utkarsh Jain Principal Product Manager and Teresa Law Sr PMM to walk through the new features for GRC in the New York release. We talk a great deal about the operational risk and mobility enhancements in this release but there is so much more to learn. In a live demo youll see GRC in action: Risk events Risk roll up Policy & compliance and risk management apps Nomenclature changes And new core GRC features Dont miss the chance to interact with Product Management and learn how to make work life as great real life"
YouTube Link 2019-09-24T17:26Z 57.9K followers, [----] engagements
"DPM Academy Session 3: Create service portfolios and taxonomy for DPM In this session we focus on how to create some of the service data that is critical for setting up DPM. If you are not familiar with service portfolios and how to build a service taxonomy with services and offerings this is a great introduction. First we demo how to create a new service portfolio and add taxonomy nodes. Then we show you how to create a service with service offerings using Service Builder. Finally we assign KPI groups to the newly created service portfolio which is visualized and managed in the Digital"
YouTube Link 2024-03-13T19:09Z 57.9K followers, [----] engagements
"An overview of Total Cost of Ownership (TCO) Total Cost of Ownership (TCO) represents the comprehensive expense associated with owning and upkeeping hardware assets over their lifecycle. This encompasses expenditures for procurement support maintenance disposal and more. In this video you'll gain an overview of the TCO features integrated into the Hardware Asset Management application. ServiceNow ServiceNow Community ServiceNow ServiceNow Community"
YouTube Link 2024-06-17T11:00Z 57.9K followers, [----] engagements
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