@freshworksinc Freshworks

Freshworks posts on YouTube about ai, freddy, service, linkedin the most. They currently have [------] followers and [---] posts still getting attention that total [------] engagements in the last [--] hours.

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Social Influence

Social category influence technology brands social networks finance countries stocks travel destinations automotive brands formula 1 #1332 luxury brands #4048 vc firms

Social topic influence ai, freddy, service, linkedin #677, how to, business, twitter, software #3317, agent, automation #860

Top accounts mentioned or mentioned by @freshworkscom @mentions @mclaren @freshdeskacademy @freshdeskbyfreshworks @freshworks @cnbc

Top assets mentioned Freshworks Inc. (FRSH)

Top Social Posts

Top posts by engagements in the last [--] hours

"Freddy AI + Freshservice: Your Unified View for Seamless IT Operations Are scattered assets hidden problems and endless alerts slowing down your IT team Modern businesses depend on IT to keep everything running but constant pressure and complexity lead to lost visibility and frustrated users. Modern IT cant afford blind spots. This video reveals how Freshservice powered by Freddy AI transforms your IT operations by providing a unified view across all your on-prem and cloud assets. Discover how our intelligent platform consolidates alerts and maps dependencies to prevent outages before they"
YouTube Link 2025-06-19T19:32Z 18.2K followers, [---] engagements

"Goodbye Complexity. Hello Simplicity #FreshworksUncomplicates In a world where legacy providers overcharge and overwhelm Freshworks delivers software thats easy to implement intuitive to use and ready to scale with your business. We champion the overcharged and underserved offering fair pricing and real resultsno surprises just service that works. Ready to uncomplicate your IT and customer service Discover how Freshworks is paving a better way forward 👉"
YouTube Link 2025-06-16T04:31Z 18.2K followers, [----] engagements

"How to Create Canned Responses in Freshdesk to Speed Up Support Tired of typing the same replies again and again In this tutorial well show you how to create manage and use canned responses in Freshdesk to reply faster and more efficiently. These response templates can save your agents hours of workboosting productivity and customer satisfaction 🔗 Grab ready-to-use top canned replies: https://www.freshworks.com/explore-cx/canned-responses/utm_source=social&utm_medium=youtube&utm_campaign=nc_cs&utm_term=organic&utm_content=fwytvideo Sign-up for Freshdesk:"
YouTube Link 2024-09-09T11:00Z 18.2K followers, [----] engagements

"Freshdesk Admin Setup Smart Routing & Automation Freshdesk Explained Series Learn how Freshdesk empowers support admins with smart routing powerful automations and AI-driven workflows to boost team efficiency. In this video well show you how to set up routing rules like round-robin load balancing or skill-based assignment. Discover how to configure SLAs and leverage AI for task management and seamless automation to streamline your support operations. Explore Freshdesk Admin features: https://www.freshworks.com/freshdesk/omni/streamline-admin/ Ready to optimize your support admin workflows"
YouTube Link 2024-11-19T04:39Z 18.2K followers, [----] engagements

"Freddy AI Agent by Freshdesk 24/7 Self-Service & Instant Resolution Say hello to Freddy AI Agent Freshdesks intelligent virtual agent built to transform customer support. In this video learn how Freddy helps customers: - Get instant answers to common queries - Take automated actions across systems - Access 24/7 self-service - Reduce agent workload and boost CSAT Powered by AI Agent Studio Freddy comes with: - Pre-built skills for faster setup - Integrations with your business tools - Effortless implementation right out of the box Supercharge your support with AI today. Discover more:"
YouTube Link 2025-06-27T15:33Z 18.2K followers, [----] engagements

"Freddy AI Agent by Freshworks Launch in minutes resolve end-to-end Say hello to Freddy AI Agent Freshdesks autonomous always-on and trusted AI Agent that works across channels. In this video learn how Freddy AI Agent helps your business: - Offer instant accurate resolutions to both complex and simple queries - Take automated actions across systems - Bring in a human for support with full context when needed Powered by AI Agent Studio Freddy comes with: - Pre-built Vertical AI Agents that can go live in minutes - Agentic Workflows and integrations with apps like Shopify Wix Stripe TravelPort -"
YouTube Link 2025-11-17T07:28Z 18.2K followers, [---] engagements

"Freshdesk for Retail: Deliver Omnichannel Support that Scales Struggling to handle high ticket volume seasonal surges or disconnected support channels in your retail or e-commerce business See how Freshdesk transforms customer service for retail brands and industry. In this video youll learn: What makes Freshdesk built for modern retail omnichannel support (email chat phone social in-store) unified workspace & full conversation context. How Freddy AI / AI-agents help resolve repetitive queries automatically freeing up agents for the tough stuff. Ways to personalize support: order tracking"
YouTube Link 2025-10-10T19:59Z 18.2K followers, [---] engagements

"How McLaren Racing Runs IT at F1 Speed ft Dan Keyworth At McLaren Racing precision is paramount and technology plays a crucial role in their Formula One operations. Dan Keyworth who oversees technology for the team emphasizes the need for their IT systems to function flawlessly to support split-second decisions during races. Freshservice provides the efficient IT service management that allows McLaren to manage incidents and automate workflows effectively. This partnership enables the team to focus on performance rather than processes ensuring that every aspect of their operations runs at"
YouTube Link 2025-09-03T11:51Z 18.2K followers, [---] engagements

"When [--] Stakeholders Think They're All Priority One The Modern Tech POV with Chris Robinson In this episode of The Modern Tech POV we explore what it really takes to lead technology transformation in one of the UK's most complex environments - higher education. Chris Robinson CIO at Manchester Metropolitan University navigates more than [--] stakeholders with competing priorities while managing IT for over [-----] students and staff. Its a high-stakes situation where a single outage during exams can disrupt thousands of students and everyone from research teams to professional services thinks"
YouTube Link 2025-09-17T07:40Z 18.2K followers, [---] engagements

"Designing Digital Transformation for Global Media Brand The Modern Tech POV with Simon Farnsworth In this episode of The Modern Tech POV we explore how Simon Farnsworth CTO of ITV is transforming one of the UK's most iconic media brands in real-time. From broadcasting live content 24/7 to streaming Love Island globally to delivering [--] regional news outputs Simon manages technology across production distribution and monetization all while audiences expect flawless experiences and cyber threats loom constantly. In this episode you'll gain insight on: - How AI is augmenting content creation to"
YouTube Link 2025-11-25T09:50Z 18.2K followers, [---] engagements

"Get started with AI-Powered Workflows - Freshservice Journeys Are manual checklists countless emails and missed handoffs making employee transitions a headache for your organization From onboarding to offboarding promotions relocations and beyond every employee milestone is critical yet often riddled with complexity. IT HR Finance and Legal teams often work in silos leading to delays and frustration. Discover Journeys by Freshservice an AI-powered solution that reimagines how you manage every employee transition. Say goodbye to rigid one-size-fits-all templates and embrace configurable"
YouTube Link 2025-06-19T19:25Z 18.2K followers, [----] engagements

"Freshservice for MSPs: Uncomplicate Client Onboarding & Reporting Deliver exceptional service at scale with Freshservice for MSPsthe ITSM suite designed to simplify operations reduce chaos and accelerate onboarding. Customize branding set global or client-specific SLAs and automate workflows effortlessly. Whether you're managing [--] clients or [--] Freshservice gives you the visibility and control to grow with confidence. 🚀 Book your early access demo today:"
YouTube Link 2025-06-24T08:20Z 18.2K followers, [---] engagements

"How to Assign Roles in Freshdesk Manage Agent Permissions Easily Learn how to assign roles in Freshdesk to control agent access and permissions within your support portal. Depending on your plan unlock advanced roles like collaborators and specialized Freddy AI roles to streamline teamwork and security. Get your support team set up for success by assigning the right roles today Sign up for Freshdesk and start managing your team: https://www.freshworks.com/freshdesk/signup/utm_source=social&utm_medium=youtube&utm_campaign=howto&utm_term=organic&utm_content=fdroles Request a personalized demo"
YouTube Link 2024-09-11T12:52Z 18.2K followers, [----] engagements

"Real Time IT Service Desk Analytics with Freddy AI Freshservice Freddy AI Insights helps IT leaders and service desk managers make faster smarter decisions without manual tracking. In this video youll see how: - Root causes behind SLA violations can be identified quickly with proactive insights - Service leaders can track ticket trends and set up custom alerts - Real-time actionable analytics drive smarter faster decision-making across the service desk - IT teams can boost agent performance and employee satisfaction with data-driven actions Learn more about how Freddy AI insights work with"
YouTube Link 2025-06-25T10:48Z 18.2K followers, [----] engagements

"Freshdesk for Software Teams: Smarter Support Faster Growth Scaling your software team Discover how Freshdesk can streamline support improve agent efficiency and help your team scale faster. In this video youll learn: What Freshdesk offers for software & tech teams How to get started with Freshdesk by signing up How to request a demo to see Freshdesk in action 🔗 LINKS TO GET STARTED Learn more about Freshdesk for software teams:"
YouTube Link 2025-10-10T15:13Z 18.2K followers, [---] engagements

"Highlights from Refresh So Paulo [----] A Journey into AI & CX Innovation Experience the best moments from Refresh So Paulo [----] From inspiring keynotes on generative AI to networking with industry leaders this event was all about exploring innovative ways to enhance customer and employee experiences. Refresh2024 #CustomerExperience #AI Connect with us: https://linkedin.com/company/freshworks-inc https://twitter.com/FreshworksInc Visit us: https://www.freshworks.com"
YouTube Link 2024-09-24T04:08Z 18.2K followers, [---] engagements

"The future of service software is uncomplicated Refresh Virtual Summit June [----] Complexity is the enemy of exceptional service. It slows teams down drives up costs and creates friction for businesses employees and the customers they serve. In a world where many are weighed down by bloated software and rising costs Freshworks takes a different approach. Join CEO Dennis Woodside CCMO Mika Yamamoto and CPO Srinivasan Raghavan as they share how Freshworks eliminates unnecessary service complexity with AI-powered software thats intuitive easy to implement and built to drive real impact in weeks"
YouTube Link 2025-07-26T06:34Z 18.2K followers, [---] engagements

"Customer Spotlight: How Lalamove Adopts Freshworks to Improve Sales Efficiency Lalamove the leading on-demand delivery platform in Hong Kong uses Freshdesk and Freshsales to deliver personalized experiences to thousands of consumers and business partners. With clear visibility and control over its sales funnel and sales lifecycle management Lalamove was able to improve sales conversion and increase customer engagement. With Freshworks CRM and Customer Support products we are able to get a holistic view of our customers have better governance over sales productivity pipeline and in turn move"
YouTube Link 2024-02-12T07:19Z 18.2K followers, [---] engagements

"How AI in ITSM actually works IT teams are under constant pressure to deliver more with less. They are continually exploring ways to introduce AI without incurring enterprise-level overhead. In this episode Stephen Mann explains how AI assists lean service desks by automating repetitive tasks improving triage accuracy reducing response times and delivering a better experience for end-users. Learn how AI enables: 24/7 conversational support Automated triage and routing Ticket summarisation Knowledge suggestions Proactive analytics Fast low-risk adoption Connect with us:"
YouTube Link 2025-12-03T17:55Z 18.2K followers, [---] engagements

"Introducing Freddy AI Agent Meet Freddy AI Agentanswer assist personalize. The people-first AI solution to scale your customer and employee experiences. And its never been so refreshingly simple. Just a few of the reasons to love Freddy AI Agent: 🕐 Autonomous & always on: Provide radically helpful human-like conversational assistance across multiple channels. 💨 Rapid time to value: Connect to your knowledge sources to launch reliable AI agents in minutes. No setup no code no hassle. 💁 Hyper-personalized service: Personalize and contextualize conversations in multiple languages across"
YouTube Link 2024-10-23T12:59Z 18.2K followers, 7.3M engagements

"Partnering with Freshworks: How Review Business Solutions is thriving in MEA Review Business Solutions headquartered in Dubai Cairo and serving the entire Middle East and North Africa has been an incredible partner on the Freshworks journey. Managing Director Onsy initially a customer started by incorporating Freshworks solutions as a side business. Over the past four years they have established a strong customer base across the region and achieving impressive growth each year. In this interview Onsy reflects on the partnership describing it as a pivotal moment in his lifeboth thrilling and"
YouTube Link 2024-08-19T08:28Z 18.2K followers, [---] engagements

"How AI extends the service desk across the organization For more guidance on ESM download the Freshworks ESM whitepaper here: https://www.freshworks.com/freshservice/resources/winning-employee-experience-whitepaper/ IT isnt the only team dealing with requests approvals and day-to-day service delivery. In this episode Stephen Mann presents a practical perspective on ESM for organizations of all sizes not just enterprises. He explains how AI-assisted service desks support HR Finance and Facilities creating a unified service experience. Topics covered: HR onboarding workflows Finance approvals"
YouTube Link 2025-12-03T18:00Z 18.2K followers, [---] engagements

"Uncomplicate service with Freshworks' Freddy Agentic AI With Freshworks Freddy Agentic AI Platform customer support teams can thrive with AI tools that autonomously manage and resolve customer issues from start to finish. Connect with us: https://linkedin.com/company/freshworks-inc https://twitter.com/FreshworksInc Visit us: https://www.freshworks.com/utm_source=social&utm_medium=youtube&utm_campaign=nc&utm_term=organic&utm_content=commondesc"
YouTube Link 2025-06-12T08:36Z 18.2K followers, [---] engagements

"Pawan Satyawali: Stop talking tech specs and start delivering wins The AI-Empowered CIO CIOs have spent decades justifying their existence with complex technical roadmaps and lengthy implementation cycles. Pawan Satyawali throws that playbook out the window. At the end of the day every decision should answer one question: Whats in it for the business says Satyawali former CIO of Tata Consumer Products and now head of digital services at Signify. CIOs should identify AI use cases that deliver measurable impact in weeks not years he says in our guide to IT leadership in the AI era. Connect with"
YouTube Link 2025-07-08T09:36Z 18.2K followers, [---] engagements

"Freshdesk Advanced Ticketing Management Freshdesk Explained Series In this episode of the Freshworks Explained Series dive into advanced ticketing management with Freshdesk and discover how it empowers support agents to resolve issues faster and more efficiently. Explore powerful features like linked tickets parent-child ticketing and shared ownership that simplify team collaboration and improve customer satisfaction. Key Highlights: * Effortlessly group related tickets with Linked Tickets * Streamline complex workflows using Parent-Child Ticketing * Boost team collaboration with Shared"
YouTube Link 2024-12-17T09:03Z 18.2K followers, [----] engagements

"How to network break the ice and increase sales #shorts #sales #networkmarketing Anyone in sales will tell you that networking is critical 🤝More contacts = more leads = more sales To better understand sales networking Aysulu Alibekova Account Manager at Freshworks shares some tips to break the ice and increase sales. #SalesTips Networking Sales Communication Account Managers Freshworks Networking Sales Communication Account Managers Freshworks"
YouTube Link 2023-08-24T08:55Z 18.2K followers, [---] engagements

"How Freddy AI Guardian Ensures AI Safety Privacy & Security Discover how Freddy AI Guardian a responsible AI layer at Freshworks safeguards your data and enhances AI safety. Sreedhar Gade VP of Engineering for Cloud and Responsible AI introduces the five pillars of Freddy AI Guardian: Content Safety Privacy Controls Traceability and Security. With advanced role-based access controls (RBAC) and state-of-the-art encryption Freddy AI Guardian guarantees secure interactions with AI models. Find out how Freddy AI Guardian helps your business stay safe and compliant in an AI-driven world. Connect"
YouTube Link 2024-10-17T07:53Z 18.2K followers, [---] engagements

"Introducing Freshservice Meet Freshservice a modern AI-powered IT service management platform that helps your teams move from reactive to proactive with faster resolutions streamlined operations and a better employee experience. AI assistance for agents and employees No-code automation and intelligent workflows Unified platform across IT HR Finance and more Faster time to value and enterprise-grade scalability Discover how Freshservice delivers real impact without the heavy lift. Try for free:"
YouTube Link 2025-06-18T08:14Z 18.2K followers, [----] engagements

"Introduction to AI Agents CX in [--] seconds Discover how AI agents are transforming customer service by providing instant personalized and secure assistance 24/7. Learn how these intelligent agents adapt in real-time handle complex issues and empower your human teams to focus on what truly matters. Whether youre a business owner support team leader or tech enthusiast this quick guide shows AIs power to elevate your customer experience. 0:00 Intro 0:18 The future of AI in CX in [--] secs 1:21 Outro Explore Freddy AI Agent:"
YouTube Link 2024-12-05T09:04Z 18.2K followers, [----] engagements

"How to Add Agents in Freshdesk and Manage Support Tickets Efficiently Learn how to add support agents to your Freshdesk account and empower them to handle customer inquiries seamlessly. In this video well show you how agents can sort tickets by sentiment prioritize tasks and resolve queries fasterall from the Freshdesk ticketing inbox. Sign up for Freshdesk today and boost your teams productivity: https://www.freshworks.com/freshdesk/signup/utm_source=social&utm_medium=youtube&utm_campaign=howto&utm_term=organic&utm_content=fdaddagents Connect with us:"
YouTube Link 2024-09-11T12:35Z 18.2K followers, [----] engagements

"The Future of AI CX in [--] seconds Discover how Generative AI Emotional Intelligence and Multimodal AI are transforming customer experience in just [--] seconds From instant support to empathetic problem-solving learn how AI is revolutionizing customer service and shaping the future of CX. 0:00 Intro 0:30 The future of AI in CX in [--] secs 1:23 Outro Explore the AI-first CX revolution: https://www.freshworks.com/freshdesk/ai-first-cx-revolution/utm_source=organicsocial&utm_medium=youtube&utm_campaign=cxexplainedin60secs&utm_term=organic&utm_content=futureofai Download our CX Priorities 2025"
YouTube Link 2024-11-27T19:27Z 18.2K followers, [---] engagements

"How AI Improves IT Asset Management & Knowledge Management Asset and knowledge management are essential ITSM disciplines. But many teams still rely on spreadsheets or manual updates. This episode shows how AI brings these capabilities within reach. Stephen Mann also explains how AI enhances ITAM and knowledge management making them more accurate and sustainable even for smaller IT teams. Youll learn how AI helps with: Asset discovery and lifecycle tracking Predictive maintenance Licence and cost optimisation Knowledge creation and updates NLP-powered self-service Better article"
YouTube Link 2025-12-03T18:03Z 18.2K followers, [---] engagements

"How Freshdesk Automations Streamline Customer Support Freshdesk Explained Series In this episode of the Freshdesk Explained series Praveen breaks down how Freshdesk automations can revolutionize your customer support operations. Learn how to streamline workflows reduce manual tasks and resolve issues faster using three types of automation rules: Ticket Creation Ticket Update and Hourly Triggers. Learn more about Freshdesk Automations:"
YouTube Link 2024-10-25T13:32Z 18.2K followers, [----] engagements

"America Digital [----] Mexico Connect with us: https://linkedin.com/company/freshworks-inc https://twitter.com/FreshworksInc Visit us: https://freshworks.com"
YouTube Link 2024-08-12T14:41Z 18.2K followers, [---] engagements

"Freshdesk Team Collaboration Freshdesk Explained Series Discover how Freshdesk transforms team collaboration to deliver exceptional customer support. In this video Shibin from Freshworks demonstrates how Freshdesk features like threads tags and shared ownership empower support agents to handle complex issues efficiently. Learn how to streamline teamwork manage tickets seamlessly and provide timely accurate updates to your customers. 💡 Key Highlights: Enhance teamwork with threads and private notes Streamline queries using @mentions and tagging Achieve clarity and efficiency in busy support"
YouTube Link 2024-12-06T11:36Z 18.2K followers, [---] engagements

"What does it take to be a CIO #Freshworks Talks with Prasad Ramakrishnan. #IT #shorts Freshworks Freshworks leaders CIO Information Technology Rapid fire questions Interview Freshworks Freshworks leaders CIO Information Technology Rapid fire questions Interview"
YouTube Link 2023-05-25T16:25Z 18.2K followers, [----] engagements

"How to Set Up SLAs in Freshdesk Ensure Timely Support & Ticket Management In this video learn how to set up SLA (Service Level Agreement) policies in Freshdesk to establish clear performance standards for your support team. SLAs help prioritize tickets track response times and ensure timely resolutions so your customers always get the attention they deserve. Discover how to organize and sort tickets efficiently using SLA rules. Explore Freshdesk SLA management:"
YouTube Link 2024-09-11T12:55Z 18.2K followers, [----] engagements

"How to Customize Ticket Fields & Forms in Freshdesk Capture Key Customer Detail In this video discover how ticket fields in Freshdesk help you capture essential details about every customer inquiry. Learn how to customize your ticket forms with fields tailored to your business needs so your support team has all the information they need right when they open a ticket. Explore Freshdesk Ticketing: https://www.freshworks.com/freshdesk/ticketing/utm_source=social&utm_medium=youtube&utm_campaign=howto&utm_term=organic&utm_content=fdticketfields Ready to improve your ticket management process Sign"
YouTube Link 2024-09-11T13:00Z 18.2K followers, [----] engagements

"ITOM and DevOps IT Operations Management ITOM Made Easy In this video Stephen Mann talks about the relationship between IT operations management and DevOps and what enterprises need based on their requirements. He also discusses how ITOM and DevOps help each other and how the DevOps approach extends beyond the "application development to deployment" process. This is the second video in a [--] part video series on IT Operations Management (ITOM Made Easy) Connect with us: https://linkedin.com/company/freshworks-inc https://twitter.com/FreshworksInc Visit us:"
YouTube Link 2025-08-14T10:14Z 18.2K followers, [---] engagements

"How to build your AI-assisted service desk Download the [----] Service Desk Blueprint here: https://www.freshworks.com/freshservice/resources/2026-service-desk-blueprint/utm_source=social&utm_medium=youtube&utm_campaign=nc&utm_term=organic&utm_content=commondesc In this final episode Stephen Mann brings everything together. He discusses a concise practitioner-focused blueprint for any IT leader preparing for [----] and beyond. The approach is simple: Build an AI-assisted people-ready service desk without enterprise-level complexity. Youll learn about: The shift from ticketing-first to AI-first"
YouTube Link 2025-12-03T18:03Z 18.2K followers, [---] engagements

"Unified agent workspace Freshdesk Explained Discover how Freshdesk's Unified Agent Workspace empowers support agents to deliver exceptional customer service across all channels. 📋 Streamlined management of customer queries through the Conversations Inbox and Ticket Inbox. 🚀 Real-time responses across channels like email WhatsApp SMS and web chat. 🔍 Easy access to customer context with integrated tools and third-party app support. 🤝 Team collaboration with private notes and structured threads. 🤖 Efficiency boosters with Freddy AI's automated suggestions and task management. Learn how"
YouTube Link 2024-12-31T12:27Z 18.2K followers, [---] engagements

"Freshdesk for the Gaming Industry Omnichannel Player Support In gaming every second counts. Players expect quick resolutions for login issues in-game purchases or bug reports across multiple platforms. Thats where Freshdesk comes in. In this video youll discover how Freshdesk helps gaming companies: 🎮 Deliver seamless omnichannel support (chat email social Discord in-game widgets) ⚡ Resolve high-volume queries fast during launches events & updates 🛒 Manage in-game purchase queries refunds & account issues with ease 🤖 Automate repetitive player questions (password resets server status patch"
YouTube Link 2025-10-10T19:54Z 18.2K followers, [---] engagements

"Canned responses Freshdesk Using Canned responses you can now process service requests quickly and efficiently. You can customize these response templates to resolve major service requests faster. For more details visit: https://support.freshdesk.com/en/support/solutions/articles/37577-creating-common-reply-templates-with-canned-responses Follow the steps to create common reply templates for canned responses: https://support.freshdesk.com/en/support/solutions/articles/233919-using-canned-forms-to-increase-agent-productivity Explore the ease with which you can create and use canned responses"
YouTube Link 2024-06-20T14:02Z 18.2K followers, [---] engagements

"Customer Spotlight: Aramex The Aramex IT team partnered with Freshservice to empower its employees with a multi-channel service delivery system including self-service mobile etc. Freshservice made the IT team accessible to the employees from anywhere and on any device. The agent workload was reduced by enabling employees to lookup solutions from K-base articles before raising a ticket. This standardized back-end service fulfilment processes and improved continuous service delivery. Many of Aramexs repetitive tasks are now automated and streamlined allowing the agents to deliver more strategic"
YouTube Link 2024-11-25T09:05Z 18.2K followers, [---] engagements

"Customer Spotlight: Thompsons Holidays Connect with us: https://linkedin.com/company/freshworks-inc https://twitter.com/FreshworksInc Visit us: https://www.freshworks.com/utm_source=social&utm_medium=youtube&utm_campaign=nc&utm_term=organic&utm_content=commondesc"
YouTube Link 2024-11-14T09:44Z 18.2K followers, [---] engagements

"Why empathy is a leadership strategy in the age of AI ft. Ashwin Ballal CIO of Freshworks Freshworks CIO Ashwin Balla shares his perspective on his always-evolving strategic role. In a career that has spanned sales marketing and engineering Ballal has put empathy at the center. By putting himself in users' shoes he's able to identify and eliminate pain points that technically-minded CIOs might never notice. The new four-part guide captures insights from four forward-thinking CIOs who are embracing AI as a strategic lever to remove frictionfor employees for customers and for the business."
YouTube Link 2025-05-29T12:09Z 18.2K followers, [---] engagements

"Freshworks x McLaren A partnership engineered for performance Were thrilled to announce our partnership with @McLaren Racing Formula [--] Team. They push the limits on the track. We help teams push the limits of speed and simplicity in customer experience and business innovation. Learn more about this partnership: https://www.freshworks.com/company/freshworks-mclaren-sponsorship/tactic_id=6909181&utm_source=social&utm_medium=youtube&utm_campaign=projectkiwi&utm_term=organic&utm_content=fwvideo28jul #FreshworksUncomplicates Connect with us: https://linkedin.com/company/freshworks-inc"
YouTube Link 2025-07-28T17:00Z 18.2K followers, [---] engagements

"Transforming Customer and Employee Experiences with Freddy AI Siddhartha Agarwal Refresh2024 NYC Join us for an enlightening session from Refresh [----] in New York where Siddhartha Agarwal Senior Vice President of Product Strategy and Operations at Freshworks delves into the transformative power of Freddy AI. Discover how Freshworks is revolutionizing customer and employee service solutions for companies of all sizes. In this video you will meet Freddy AI and learn how: - Freshworks leverages AI to streamline customer and employee interactions. - The seamless deployment and adoption of Freddy"
YouTube Link 2024-06-25T00:11Z 18.2K followers, [----] engagements

"Ashwin Ballal: Empathy is a leadership strategy in the age of AI The AI-empowered CIO What holds back successful AI projects Weak or inexistent governance says Turner-Williams former chief data officer at Tableau. New risk landscapesfrom algorithmic bias to copyright issuesrequire comprehensive frameworks for usage and oversight. Download the guide for free: https://www.freshworks.com/resources/ai-empowered-cio-strategies/tactic_id=6909181&utm_source=social&utm_medium=youtube&utm_campaign=cioguide&utm_term=organic&utm_content=fwvideo16jun Connect with us:"
YouTube Link 2025-06-16T12:00Z 18.2K followers, [---] engagements

"How Freshworks keeps employees informed using newsletter #Communication #Shorts Week after week Ira reaches out to over [----] employees with her meticulously crafted newsletter ensuring that everyone stays well informed. Introducing our Director of Corporate Communications Ira and her secret sauce. Take notes. #Internalcommunication #Freshworks Newsletter Internal Communication Freshworks Newsletter Internal Communication Freshworks"
YouTube Link 2023-10-26T11:07Z 18.2K followers, [----] engagements

"Freshdesk for Banking & Financial Services: Secure Smarter Support In Banking and Financial Services customers expect quick secure and reliable support. From account queries to loan applications and investment assistance every interaction builds trust. Thats where Freshdesk helps financial institutions deliver world-class customer experiences. In this video youll discover how Freshdesk empowers Banking & Financial Services organizations to: 🏦 Provide omnichannel support across phone chat email WhatsApp & more 🔐 Maintain strict compliance and secure handling of sensitive financial data 📊"
YouTube Link 2025-10-10T15:16Z 18.2K followers, [--] engagements

"Freshdesk for Manufacturing Industry Simplify Service & Scale In manufacturing strong dealer distributor and customer relationships are key to long-term growth. From managing spare parts requests to handling warranty claims support efficiency directly impacts trust. Thats where Freshdesk makes the difference. In this video youll learn how Freshdesk helps manufacturers: 🏭 Centralize dealer distributor & customer queries in one place 📞 Deliver omnichannel support via email phone chat WhatsApp & more ⚙ Automate warranty spare parts & service requests for faster resolution 📊 Gain visibility"
YouTube Link 2025-10-10T15:27Z 18.2K followers, [--] engagements

"How to Set Up a Self-Service Portal in Freshdesk Quick & Easy Guide Empower your customers to find answers instantly by setting up a customized self-service portal with Freshdesk. In this video learn how to create and manage an intuitive knowledge base that reduces support tickets and boosts customer satisfaction. Know more about knowledge base: https://www.freshworks.com/knowledge-base/utm_source=social&utm_medium=youtube&utm_campaign=howto&utm_term=organic&utm_content=fwportals Discover the best knowledge base software to launch your portal fast:"
YouTube Link 2024-09-11T12:48Z 18.2K followers, [----] engagements

"Freshdesk for Travel & Hospitality Smarter CX for Travelers In the travel industry customer experience makes or breaks loyalty. Whether its flight rescheduling cancellations refunds or special requests speed and clarity matter. Thats where Freshdesk comes in. In this video youll discover how Freshdesk helps travel companies: ✈ Deliver consistent omnichannel support across phone chat email WhatsApp and social. 🏨 Manage high-volume queries during peak seasons without long wait times. 🧳 Give agents full booking and itinerary context for faster personalized resolutions. 🤖 Automate common"
YouTube Link 2025-10-10T19:51Z 18.2K followers, [--] engagements

"What is ITOM IT Operations Management Explained ITOM Made Easy What is ITOM IT Operations Management or ITOM is the set of IT management capabilities organizations need to effectively manage the provision capacity availability and performance of the IT infrastructure - which includes computing network and application resources. IT operations management or ITOM has gained prominence as an area of strategic focus for IT management leaders and their teams. Now is a good time to take a detailed look at ITOM and how your team and your business might approach it successfully. Gartner divides ITOM"
YouTube Link 2025-08-11T10:56Z 18.2K followers, [---] engagements

"How to Generate Knowledge Base Articles with Freddy AI in Freshdesk Discover how to use Freshdesks knowledge base combined with Freddy AI to quickly create detailed solution articles that empower your customers to find answers on their own. In this tutorial well show you how Freddy AI helps generate content that agents can easily customize to resolve customer queries faster and more effectively. Learn more about Freddy AI: https://www.freshworks.com/freshdesk/omni/freddy-ai-agent/utm_source=social&utm_medium=youtube&utm_campaign=howto&utm_term=organic&utm_content=fdkbwithFreddyAI Explore"
YouTube Link 2024-09-11T12:42Z 18.2K followers, [----] engagements

"Freddy AI Agent by Freshservice: Smart Support for Modern IT Modern service teams are overwhelmedbut it doesnt have to be that way. Meet Freddy AI by Freshservice: your AI-powered Copilot Agent and Insight engine built to simplify work across the board. See how Freddy AI helps IT agents and leaders reduce busywork automate responses and make smarter decisions fast. Learn more about how Freddy AI works with Freshservice - https://www.freshworks.com/freshservice/ai-itsm/tactic_id=6909181&utm_source=social&utm_medium=youtube&utm_campaign=nc&utm_term=organic&utm_content=fwvideo20jun Sign-up for"
YouTube Link 2025-06-19T19:45Z 18.2K followers, [----] engagements

"Freshworks x McLaren Formula [--] With AI-powered Freshservice the McLaren Formula [--] Team is able to ensure its global IT operations run smoothly by addressing service requests quickly and seamlessly even when spread across the globe during a busy race season eliminating complexity and driving operational efficiencies across all aspects of the team. Freshservice supports McLarens IT team to reduce tech-based issues so the team can maximise its efforts on performance on the track. Efficient and uncomplicated processes reduce friction and allow the team to resolve issues and deliver services"
YouTube Link 2025-07-22T17:13Z 18.2K followers, 2.5M engagements

"Freshservice ITSM: Modernize IT Operations with AI Automation & Proactive Service Management IT teams today are expected to deliver more than fast resolutionstheyre expected to be strategic business partners. Freshservice helps IT unlock that value with AI-powered ITSM proactive operations enterprise-grade ITIL support and modern employee experiences. In this video discover how Freshservice transforms IT service management across incident problem change and service request management lifecyclewhile improving visibility automation and user experience. Connect with us:"
YouTube Link 2025-11-14T13:20Z 18.2K followers, [---] engagements

"Transform your sales game with Freddy AI Freshsales by Freshworks Discover how Freddy AI in Freshsales can help you sell smarter close deals faster and drive sales like never before. Try Freshsales CRM a modern easy-to-use and smart CRM powered by Freddy AI. Sell smarter and close deals faster: bit.ly/3XQGz1b Supercharge your sales with the power of AI in your CRM: bit.ly/3XRIHFZ Sign-up for Freshsales: bit.ly/3xSW6Tt Connect with us: https://linkedin.com/company/freshworks-inc https://twitter.com/FreshworksInc Visit us: https://freshworks.com"
YouTube Link 2024-07-05T05:36Z 18.2K followers, [---] engagements

"How to Set Up Your Support Email in Freshdesk Quick & Easy Guide Easily connect your support email to Freshdesk and turn every incoming message into a manageable support ticketno manual effort needed In this step-by-step tutorial well guide you through setting up your support email sending a test message and instantly streamlining your customer support workflow. Get started with Freshdesk today and deliver faster more organized support: https://www.freshworks.com/freshdesk/signup/utm_source=social&utm_medium=youtube&utm_campaign=howto&utm_term=organic&utm_content=fdlinkemailaddress Connect"
YouTube Link 2024-09-11T12:30Z 18.2K followers, [----] engagements

"How to Manage Customer Inquiries in the Freshdesk Ticketing Inbox In this video learn how support agents can efficiently manage customer inquiries using the Freshdesk ticketing inbox. Discover how to prioritize tickets by sentiment dates SLAs and more so your team can resolve and close tickets quickly and effectively. Explore Freshdesk Advanced Ticketing: https://www.freshworks.com/freshdesk/omni/advanced-ticketing/utm_source=social&utm_medium=youtube&utm_campaign=howto&utm_term=organic&utm_content=fdticketinginbox Learn about the Shared Inbox feature:"
YouTube Link 2024-09-11T13:03Z 18.2K followers, [----] engagements

"What is Freshdesk Simplify Customer Support with Agentic AI Solution Looking to uncomplicate your customer support Meet Freshdesk an intuitive modern customer service software that helps businesses deliver fast personalized support at scale. In this short explainer youll discover how Freshdesk solves todays customer service challenges with: - Freddy AI Agent for self-service - Freddy Copilot for smart agent assistance - Omnichannel engagement across email chat phone & social - Advanced automations and integrations - A unified helpdesk for seamless experiences Whether you're a startup or"
YouTube Link 2025-06-27T15:23Z 18.2K followers, [----] engagements

"Partner spotlight: Bravo Solutions Bruno Zanoello CEO of Bravo Solutions shares his inspiring journey with us as a Freshworks partner in Brazil since [----]. From COVID-hit beginnings to achieving Platinum partner status discover how Bravo Solutions has helped businesses unlock productivity and efficiency using Freshworks innovative solutions. Learn about the power of localized support automation and measurable outcomes in transforming businesses across Brazil. Watch now to see how Bravo Solutions is driving success with Freshworks. Connect with us: https://linkedin.com/company/freshworks-inc"
YouTube Link 2024-12-17T09:49Z 18.2K followers, [---] engagements

"How to set-up Business hours in Freshdesk In this quick demo learn how to set up business hours in Freshdesk to let your customers know when they can expect support. You can use the default hours or customize them for different agent groups. Its quick and easy Sign-up for Freshdesk: https://www.freshworks.com/freshdesk/utm_source=social&utm_medium=youtube&utm_campaign=howto&utm_term=organic&utm_content=fwbusinesshours Connect with us: https://linkedin.com/company/freshworks-inc https://twitter.com/FreshworksInc Visit us:"
YouTube Link 2024-09-11T12:16Z 18.2K followers, [----] engagements

"Freshservice for Business Teams Standalone Service Delivery Solution to Transform The Enterprise Freshworks introduces Freshservice for Business Teams now available as a standalone product no longer requiring an existing Freshservice IT Service Management (ITSM) implementation. Built for HR Finance Facilities Legal and other business functions it enables organizations to scale service delivery with modern AI-driven operational excellence. Connect with us: https://linkedin.com/company/freshworks-inc https://twitter.com/FreshworksInc Visit us:"
YouTube Link 2026-01-27T09:29Z 18.2K followers, [---] engagements

"Jess Evans: How to move beyond AI-washing to responsible innovation The AI-empowered CIO In a landscape where vendors slap AI-powered on everything from chatbots to coffee machines CIOs must take a critical eye to every new technology and create guidelines that will keep the organization safe and align to its goals. If were not careful we risk falling into AI-washingwhere AI is more of a marketing tool than a practical asset says Jess Evas vice chancellor and CIO of Maricopa Community Colleges and longtime technology leader in higher education. Connect with us:"
YouTube Link 2025-07-08T09:32Z 18.2K followers, [--] engagements

"Highlights from Freshworks Refresh London [----] Freshworks Refresh brings together our entire ecosystem under one roof. We welcome customers partners and new faces to share our roadmap for the year ahead and demonstrate how Freshworks products deliver exceptional employee and customer experiences. Connect with us: https://linkedin.com/company/freshworks-inc https://twitter.com/FreshworksInc Visit us: https://freshworks.com"
YouTube Link 2024-10-17T09:26Z 18.2K followers, [---] engagements

"How to Capture and Convert Leads with Freshsales & LinkedIn Lead Gen Forms Integration Learn how to seamlessly capture and convert high-quality leads using the Freshsales and LinkedIn Lead Gen Forms integration. In this video we'll walk you through setting up the integration mapping form fields to your CRM and enabling automatic lead capture in real time. Say goodbye to manual data entry and missed opportunitiesyour sales team can start nurturing leads instantly from Freshsales CRM. Connect with us: https://linkedin.com/company/freshworks-inc https://twitter.com/FreshworksInc Visit us:"
YouTube Link 2024-09-26T10:36Z 18.2K followers, [---] engagements

"What Is an AI-Assisted Service Desk A Practical Breakdown The traditional service desk was designed for a different era. In this episode ITSM analyst Stephen Mann explains what an AI-assisted service desk is and why lean IT teams are turning to AI to handle rising demand repetitive work and growing employee expectations. Youll learn how AI helps with: Incident detection and triage Faster routing and resolution Real-time suggestions for agents Reducing manual workload Improving employee experience Connect with us: https://linkedin.com/company/freshworks-inc https://twitter.com/FreshworksInc"
YouTube Link 2025-12-03T17:51Z 18.2K followers, [---] engagements

"The Business Recipe For Happy Customers Heres a recipe thats guaranteed to delight your customers: https://bit.ly/2YDirPH Customer Experience is a lot like cooking. Many ingredients come together in the right proportions to deliver a moment of wow. The Freshworks #Shorts Simple business recipe with great results for customers: [--]. Fresh savours of customer advocacy and word-of-mouth [--]. Delicious positive brand image and credibility [--]. Pleasant taste of returning customers Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn:"
YouTube Link 2021-02-17T08:09Z 17.4K followers, [----] engagements

"Axminster Tools: Managing Increased Customer Service Demand with Freshworks Axminster Tools are a market leading tool and machinery business founded nearly [--] years ago in Axminster Devon. During lockdown Axminster's customer support enquiries spiked massively as the UK population used their time to invest in home improvements and get those 'maybe later' jobs done. In this episode we learn how Axminster Tools customer service has been able to keep up with demand whilst giving its clients the best possible service experience. Amazing Customer Stories is a video series by Freshworks"
YouTube Link 2021-07-15T19:30Z 17.6K followers, [---] engagements

"How To Grow Your Online Store with Great Reviews No reviews or negative reviews Get the answer from Godard Abel CEO and Co-founder of G2. One of the first things customers look for before making a purchase is authentic reviews from fellow shoppers. In fact about 95% of customers read reviews before making a purchase. Customer reviews provide social proof build credibility influence consumer purchase decisions and help boost online sales by 18%. So how do you get more customers to review your product Who better to ask than Godard Abel the CEO of G2 the largest and most trusted platform that"
YouTube Link 2022-09-02T10:15Z 17.3K followers, [---] engagements

"Freshworks Networking Meet - Consumerization of IT Dubai [----] Event Highlights from our Dubai Networking Meet on Consumerization of IT with keynotes best practices exchange and great industry insights from IT leaders in the region"
YouTube Link 2019-05-02T11:18Z 17.2K followers, [---] engagements

"Freshworks' Commitment to the GDPR At Freshworks we take utmost care in providing best security and privacy for our customer's data. By meeting requirements stated by the GDPR we are committed to strengthening the individual's rights to privacy. To know more visit: https://www.freshworks.com/privacy/gdpr/"
YouTube Link 2018-02-07T09:23Z 17.6K followers, [----] engagements

"Freshworks Customer Story - Iotum Iotum a meeting solutions company that uses Freshworks' products talks about how Freshworks has helped transform their business operations and improve the quality of their customer engagement"
YouTube Link 2018-12-04T09:50Z 16.9K followers, [---] engagements

"How Dune Leveraged An Omnichannel Strategy To Improve Their Retail Experience With Freshworks Having a robust omnichannel strategy for high street leader Dune has become paramount as shoppers love the convenience of online shopping but still value the ability to visit in-store. Having an effective omnichannel strategy allows you to create a detailed view of todays customers and to respond to tomorrows customer behaviour. This session discusses how unified retail takes this one step further by breaking down the concept of different channels and looking at the retail experience as a holistic"
YouTube Link 2021-07-15T11:30Z 17.6K followers, [---] engagements

"Experience Matters At Refresh [----] Global Conference Refresh [----] will feature some of the most popular speakers in each region - North America Europe & UK APAC & MEA and Australia & New Zealand - as well as global customer champions from around the world. We re-grouped re-thought re-aligned re-ideatedand are now ready to give you the Refresh [--] global conference experience. #Refresh20 Event Highlights: - Thought leadership sessions featuring global customer champions - Inspiring regional stories & use cases - Industry masterclasses - Product demos Curated exclusive content for four regions:"
YouTube Link 2020-10-12T16:50Z 17.6K followers, [---] engagements

"The Entrepreneur Mindset Cal Henderson and Girish Mathrubootham Against All Odds Startup Summit Many times success seems overnight. But entrepreneurs know that its really a long game. What seems flashy one fine morning might have taken years to perfect. Several rejections and failures. Cal Hendersons story is similar. Cal Co-founder & CTO at Slack Technologies chats with Freshworks CEO Girish Mathrubootham about his journey at Flickr the times he almost gave up and pivoting to Slack. About the speaker: Cal Henderson is the co-founder and CTO of Slack. He oversees Slacks world-class"
YouTube Link 2020-11-30T05:58Z 17.6K followers, [---] engagements

"Freshworks Presents Recruitment Drive for HER If you are a woman and are looking for opportunities in technology product design marketing join us at our Recruitment Drive starting March [--] 2021: https://bit.ly/3v1yg1D Ever since we took the #PledgeForEquality last year at Freshworks we have made gender diversity a key priority. With our bias for action we are working at all levels to ensure that we get there. Behind every milestone at Freshworks there is a team of dynamic women who close deals and wage gaps who solve customer queries and gender biases and who crush KPIs and glass ceilings. Get"
YouTube Link 2021-03-05T08:36Z 17.6K followers, [----] engagements

"Texas-sized solution for IT at Texas A&M University Texas A&M also uses Freshservice for IT asset management (ITAM) to track oversee and support over [----] IT assets. Each component plays an integral role in managing the [------] attendees who come to Texas A&Ms stadium every game. Want more details about Freshworks partnership with Texas A&M Check out the full story: https://www.freshworks.com/customers/stories/texas-a-m/ Right-size your IT service management without skipping a beat: https://www.freshworks.com/freshservice/signup/ #Freshworks #ITSM #ITAM #AI Connect with us:"
YouTube Link 2023-12-01T16:05Z 17.3K followers, [---] engagements

"Out and Proud with Carl Price The Freshworks Prideworks The Freshworks ERG group Prideworks believes in providing a safe space where everyone can be their true authentic self. Prideworks is our global LGBTQIA+ employee resource group dedicated to increasing visibility creating accountability and ensuring dignified compassion protection and support for all Lesbian Gay Bisexual Transgender Queer Non-Binary Intersex and Asexual people and their allies throughout the organization. 🌈 We caught up with Carl Price Global VP (Pipeline and Business Development) about his heartwarming story at"
YouTube Link 2022-07-01T15:30Z 17.6K followers, [---] engagements

"Ensure Critical Resources Reach Distributed Workforce Be Unstoppable with Freshservice + Splashtop As more organizations adopt distributed work this shift has introduced a new set of challenges when it comes to delivering IT services and resources employees need seamlessly and securely wherever they are. How can businesses ensure that their critical resources can reach users without being restricted by geography We interviewed Justin to understand from him how remote desktop solutions can enable companies to receive more value from their IT investments. Download Splashtop for Freshservice"
YouTube Link 2022-11-16T06:19Z 17.3K followers, [--] engagements

"Amazing Customer Stories with COFICAB (French) Freshworks Membre du Groupe Elloumi Coficab est une multinationale tunisienne spcialise dans la conception la fabrication et la vente de fils et cbles lectriques automobiles. Lentreprise qui emploie [--] [---] collaborateurs est prsente dans [--] pays travers [--] sites de production [--] centres de distribution avancs et [--] centres de R&D. Pour un groupe comme Coficab dont lactivit tourne 24h/24 et 7j/7 entre les diffrents sites du monde entier la performance des quipements est essentielle. Les machines de production tant connectes lIT le support"
YouTube Link 2021-02-19T06:15Z 17.6K followers, [---] engagements

"Freshworks Presents The Art Of Easy Delighting customers should be easy. says Girish Mathrubootham the founder and CEO of Freshworks. In this video we explain The Art of Easy and how Freshworks does it. To make delight easy for customers businesses must champion what Girish called the art of easy: focusing on the customer and employee experience solving their problems quickly. Read how customers are transforming business with the art of easy: https://bit.ly/3meAWWT Learn more about our product features: https://bit.ly/3GPyuhw Learn more about Freshworks: Website: https://www.freshworks.com/"
YouTube Link 2021-12-17T13:09Z 17.6K followers, [----] engagements

"How Freshworks Was Born The idea of Freshdesk was born from an incident involving a broken TV ten years ago. When he returned to India from the United States our CEO Girish Mathrubootham noticed that his TV had been damaged in transit. With customer support unresponsive he decided made his feelings known on a customer forum. The post went viral and the CEO of the company apologized. Girish identified an interesting trend: For the first time as somebody who had built four helpdesks in my career I saw that the power dynamics had shifted from the company to the user. An opportunity presented"
YouTube Link 2020-11-17T16:44Z 17.6K followers, [----] engagements

"Introducing The Freshworks Refresh Community Network. Learn. Grow. Announcing the Freshworks Refresh Community the ultimate destination for CX IT sales and marketing professionals to come together level up and share their expertise on crafting delightful experiences Let us show you the way: https://www.freshworks.com/community/utm_source=social&utm_medium=youtube&utm_campaign=communitylaunch&utm_term=organic&utm_content=video For more videos subscribe to Freshworks Inc.: https://youtube.com/channel/UCYtaa2E7NSvf3uD9DbsDYZAsub_confirmation=1 Learn more about Freshworks: Website:"
YouTube Link 2021-08-16T16:15Z 17.6K followers, [---] engagements

"Day 1: Debut - The Freshworks Ecosystem Freshsales - AI-Powered Sales CRM and Marketing Automation"
YouTube Link 2020-05-23T13:10Z 17K followers, [----] engagements

"Life at Freshworks Germany Freshworks is not just another startup to work for. Learn what makes us unique and how you can grow your career at Freshworks Know more: https://www.freshworks.com/company/careers"
YouTube Link 2018-04-09T09:34Z 17.3K followers, 14.6K engagements

"What I Learned About CX Working At Discover McDonalds and Humana Spotlight CX With Dan Gingiss Great companies obsess over customer experiences. But don't just take our word for it. In this episode Dan Gingiss CX speaker and author of 'The Experience Maker' talks to Alan Berkson about what he learned about customer experience from working at brands best known for their CX. Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc"
YouTube Link 2021-07-20T13:30Z 17.6K followers, [---] engagements

"#OneCustomerOneTruthOneTeam Sally and Mark IT'S HERE. Sally from sales and Mark from marketing are officially one team. Here's what brought them together. https://bit.ly/3dc4Q8S By the way who wouldn't like those side effect #OneCustomerOneTruthOneTeam Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc"
YouTube Link 2021-03-28T22:30Z 17.6K followers, [---] engagements

"How to Video: Access Pillar Mobile Analytics and Freddy Analytics: Freshsales"
YouTube Link 2024-06-25T16:46Z 16.9K followers, [--] engagements

"How A Customer-Centric Service Helped Beer Company BrewDog Hit Targets During the Pandemic One of the world's most valuable beer companies in the world BrewDog continues to wow customers with its innovative curious and engaging approach to making one of the world's most appreciated products- the humble beer. BrewDog's approach to customer service is no different. In this episode we learn how BrewDog has managed an incredible rise in the number of enquiries received during lockdown as sales continued to soar. Amazing Customer Stories is a video series by Freshworks interviewing leading"
YouTube Link 2021-07-30T05:28Z 17.6K followers, [---] engagements

"The Impact of ITSM in Higher Education Freshworks Fredrik Hallberg Regional Sales Director speaks with Iain Cameron User Services Manager at University of Aberdeen and Sonja Browning-Page former Chief Digital Information Officer at Brunel University to explore how higher education institutions can implement technology to improve student and staff experiences. Learn more: freshworks.com"
YouTube Link 2024-03-11T17:41Z 17.3K followers, [---] engagements

"Learn CX Skills And Excel With Freshworks Academy Join Freshworks Academy today for free - product training and customer support marketing sales and ITSM upskilling for you and your team Link: https://www.freshworks.com/academy/ @FreshdeskAcademy is a training and community platform for customer experience enthusiasts. Whether youre a user of Freshworks products looking to learn more about what you can do with them or a professional looking to make a mark in your customer-facing role youll find Freshworks Academy useful. You can also join our Slack community and participate in informative and"
YouTube Link 2020-12-16T16:15Z 17.6K followers, [---] engagements

"Freshdesk for Software Teams: Smarter Support Faster Growth Scaling your software team Discover how Freshdesk can streamline support improve agent efficiency and help your team scale faster. In this video youll learn: What Freshdesk offers for software & tech teams How to get started with Freshdesk by signing up How to request a demo to see Freshdesk in action 🔗 LINKS TO GET STARTED Learn more about Freshdesk for software teams:"
YouTube Link 2025-09-23T14:22Z 17.6K followers, [--] engagements

"Freshworks Proudly 'Made in Madras' Our journey from Madras to the world stage is more than just a mapit's a connection that thrives on growth innovation and community. Our CEO Girish Mathrubootham's journey and the success of Freshworks stand as a proud testament to the city's ability to inspire and fuel dreams that transcend boundaries. Just as Madras evolves while staying true to its heritage Freshworks has embraced the spirit of the city while making its mark on the global stage. Madras isn't just where it all started; it's our forever home. Let's dance let's celebrate and let's keep the"
YouTube Link 2023-08-22T00:30Z 17.6K followers, 29.7K engagements

"Welcome to Freshworks Freshworks solutions for customer service IT or CRM -- Choose one. Or all. Learn more: bit.ly/3OLVDrG"
YouTube Link 2023-03-09T21:10Z 17K followers, 17.3K engagements

"The Youth Rise in Power Freshworks X London School of Economics Presenting a brand new docuseries exploring the generations shaping the future of CX and EX. This mini documentary explores over three short episodes the changing culture paradigms the contagion effect and the adaptation drive of change or die considerations for being successful in today's world. You can download the joint London School of Economics (LSE) and Freshworks research report on Generations Y and Z here: https://bit.ly/3ES0AKR"
YouTube Link 2022-11-23T23:30Z 17.3K followers, [---] engagements

"Why Startups Will Rise Against All Odds Girish Mathrubootham Against All Odds Startup Summit Startups go through several near-death experiences in their lifetime. Success is not a given and the odds are against us. In this talk Girish Mathrubootham the founder and CEO of Freshworks Inc will share the odds that Freshworks tackled on its way to becoming a $3.5 billion company with [------] customers worldwide. About The Speaker: Girish Mathrubootham founded Freshworks (earlier Freshdesk) in [----] and as the CEO has been setting the vision and direction for the company since inception. Prior to"
YouTube Link 2020-08-31T13:45Z 17.6K followers, [----] engagements

"Our Preferred Partner Loupen talks about their Freshworks journey Freshworks Preferred Partner in Brazil Loupen has increased its revenue [--] times over the past [--] years. Loupen is one of Freshworks most successful partners in Latin America and contributes a significant 20% of the total revenue from the region. Today they cater to 600+ Freshworks customers and are excited about what's next. If you're looking to expand your business opportunities in collaboration with us join the Freshworks Partner Program by signing up http://bit.ly/2KOZORe"
YouTube Link 2018-12-04T04:54Z 17.2K followers, [---] engagements

"What Do You Want To Say To People Who Keep You Waiting What do the customers want to say when you keep them waiting Your customers have spoken. Customers have grown more demanding over the last [--] months and customer service speed and experience impact your revenue. We analyzed [---] million support interactions and speed emerged as the most important factor to create delightful customer experiences. Organizations must be able to reply first and fastest or risk losing business to competition. Find out how you can #CutTheWait in your service: https://freshdesk.com/resources/cut-the-wait# Learn"
YouTube Link 2021-06-11T11:10Z 17.6K followers, [---] engagements

"What Is Customer Relationship Management (CRM) Knowing your customers way better than you think is the success key point in managing a customer relationship. But how can we find this out. Well here is an interesting story to make everyone understand better. Check out the full video. "You want to know how to best serve the customer yet sometimes the left hand doesnt know what the right hand is talking about." - Prakash Ramamurthy Chief Product Officer at Freshworks. #CRM Read more from our CPO Prakash's article on Forbes: https://bit.ly/3t6neWK Learn more about Freshworks: Website:"
YouTube Link 2021-05-02T15:38Z 17.2K followers, [----] engagements

"Qubit's thoughts on GDPR Our customer Qubit shares their view and benefits on the implementation of GDPR. To know more please visit: https://www.freshworks.com/privacy/gdpr/resources/"
YouTube Link 2018-04-13T06:59Z 17.3K followers, [---] engagements

"Freshworks Customer Story - BrokrBindr SaaS platform BrokrBindr uses Freshsales from the Freshworks suite of products and they say it has transformed the company's business operations. Watch the video to learn more about how they hit refresh with Freshworks"
YouTube Link 2019-03-01T08:59Z 17.6K followers, [---] engagements

"Freshworks Customer Story Royal Holloway Students' Union The Royal Holloway Students' Union (RHSU) has replaced shared inboxes with Freshdesk Freshworks' intuitive modern and powerful helpdesk platform. With Freshdesk RHSU helps make students' lives better by offering them high-quality support for anything from extra-curricular activities to career counseling"
YouTube Link 2019-12-10T05:24Z 17.2K followers, [---] engagements

"Freshworks for food industry Staying ON-DEMAND with Freshworks intelligent solutions The COVID-19 pandemic has flipped the scales of traditional businesses like restaurants catering and on-demand food delivery services. Freshworks intelligent On-Demand solutions will help you knock the right doors and put your business in front of the right customers. Change the game by connecting with your customers and supporting via platforms like Whatsapp Social media iMessage and many more"
YouTube Link 2020-06-09T14:03Z 17.2K followers, [----] engagements

"The Business Recipe For Happy Employees Cook up a storm at the workplace with the perfect recipe for creating an engaged and happy employee culture: https://bit.ly/2YDirPH The Freshworks #Shorts The COVID-19 pandemic has changed the way we work and enabling employees to work from anytime and anywhere has been the biggest organisational challenge for IT departments in [----]. To master the transformation businesses need technology as much as they need an agile workforce to adapt and evolve their skillset to the new normal of our workplaces. Learn more about Freshworks: Website:"
YouTube Link 2021-02-17T11:30Z 17.6K followers, [----] engagements

"Freshworks Customer Story - EDETEK EDETEK an innovative clinical solutions company which functions on a work from home structure enjoys the simple configurations and quick automation of Freshservice by Freshworks as these help its workforce immensely. Watch them hit refresh with Freshworks"
YouTube Link 2019-02-28T07:20Z 17.6K followers, [---] engagements

"Freshworks Neo Platform in [----] A look back at the year that was for the Freshworks Neo platform. We took a moment to reflect upon the year that went by and prepare for the road ahead with the spirit of keeping our customers-for-life. Heres a quick watch. Become smarter faster and better with Freshworks Neo a flexible scalable and secure AI-powered enterprise platform for CX CRM and IT teams. Meet Freshworks Neo: https://www.freshworks.com/platform/ Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn:"
YouTube Link 2021-01-06T04:36Z 17.6K followers, [----] engagements

"Freshworks Customer Story Henley Information Systems Henley Information Systems is a consultancy in the construction industry based in the UK and the company has been using Freshservice for a year now. They say Freshservice has helped them gain better control over their client base and that the tool acted as the driving force for their business growth"
YouTube Link 2019-09-19T06:27Z 17.3K followers, [--] engagements

"How To Drive DTC Growth With Personalization Grow Your Online Store with Freshworks Zach Stuck Founder of Homestead shares insights on how brands can use DTC personalization to drive growth. In this video he talks about - How to create personalized consistent experience across digital platforms using segmentation: 0:28 - Using data to share content relevant to customers interests: 1:21 Customers today form their opinion about brands quickly. In fact within seconds. When you share content that resonates with them you have their attention. Miss the mark and theyre gone forever. How do you"
YouTube Link 2022-09-20T16:30Z 17.2K followers, [---] engagements

"2018 - The year that was Looking back at the funfilled year that [----] was for Freshworks"
YouTube Link 2018-12-31T10:13Z 17.3K followers, [----] engagements

"How Learning is Made Fun at Freshworks Customer Support Teams. #customerservice #shorts #teaching"
YouTube Link 2024-02-05T10:15Z 17.3K followers, [----] engagements

"Work Hard Cook Fresh: Freshworks Cookbook Behind The Scenes We help companies create Customers for Life. Our cookbook inspires you to create an amazing dish for your loved ones. Download for free: https://bit.ly/35QwFkn Whether you are an accomplished cook or a novice who never got past boiling eggs we got you covered. With [--] recipes from all over the world that are tried and tested by us you can be assured that they will wow your family and friends. Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn:"
YouTube Link 2021-01-21T13:35Z 17.6K followers, [---] engagements

"Empower Your Team with Razor-sharp IT Visibility Be Unstoppable with Freshservice +Device42 With growing IT infrastructure complexities and new system dependencies coming into play companies are increasingly looking for powerful solutions that provide them [---] visibility into their on-premise and cloud infrastructure. For our very first interview we invited Mike to tell us why having a single source of truth for all your IT needs is the key to business continuity and providing an always-on IT experience that delights your employees. Download Device42 for Freshservice:"
YouTube Link 2022-11-10T19:30Z 17.6K followers, [---] engagements

"Empathy As A Lever to Unlock Customer Love I Experience NXT Summit [----] In this fireside chat Ajey Gore Operating Partner Technology at Sequoia India and Arun Pattabhiraman the Chief Growth Officer at Freshworks Inc discuss how businesses can use empathy as a lever to unlock customer love. During the course of this discussion they define the real meaning of customer empathy. How can one strike a balance between customer delight and consistently delivering good experiences How can you make empathy central to your company culture About the speaker: Ajey Gore is an Operating Partner - Technology"
YouTube Link 2021-04-16T06:26Z 17.6K followers, [---] engagements

"What Is The Future Of Customer Engagement Refresh [----] The pandemic has changed everything we know about customer behavior. Everything has become digital and remote work is the new norm. So how is Jan unperturbed Find out at Refresh [--] Freshworks' Global User Conference . #Refresh20 Event Highlights: - Thought leadership sessions featuring global customer champions - Inspiring regional stories & use cases - Industry masterclasses - Product demos Launching on: [--] October [----] Register here: https://bit.ly/2REXv7s About Refresh: Refresh is Freshworks' global user conference an exclusive"
YouTube Link 2020-10-05T12:47Z 17.6K followers, [---] engagements

"Empathetic Marketing Understanding and Delighting Your Customer by Stacey Epstein CMO Freshworks Stacey Epstein (CMO Freshworks) and Micah Solomon (best-selling author Senior Contributor to Forbes) chat about her secrets to building a global brand and commanding attention in a crowded competitive market. Stacey believes empathetic marketing is really all about getting into your customers shoes. It is about finding out what their pain points needs and opportunities are and then uniquely positioning your value proposition to meet their needs to help them" she says. About Fresh Insights: Fresh"
YouTube Link 2021-07-22T15:30Z 17.6K followers, [----] engagements

"Freshworks Customer Story Luum Luum a Cloud-based commute management software uses Freshdesk and Freshchat. They love Freshdesks ability to tag and categorize tickets route tickets and its reporting capabilities. They express how Freshworks Customer-for-life promise resonates with them and say they plan to start using Freshsuccess soon"
YouTube Link 2020-02-21T17:44Z 17.6K followers, [---] engagements

"Deliver The Best Omnichannel Customer Service With Freshdesk Freshdesk is a customer service and engagement platform that brings people and bots together to delight customers at every touchpoint across all channels. Freshdesk empowers businesses to monitor customer conversations across email phone chat social media and instant messaging improve agent productivity with smart automations deliver better self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. Freshdesk is used by [-----] businesses across the globe to make"
YouTube Link 2020-12-03T17:02Z 17.6K followers, [----] engagements

"Head of Global Partner Marketing Scindia Balasingh Recognised As Tamil Nadus Top Women Leaders Scindia Balasingh Head of Global Partner Marketing at Freshworks has been recognized as one of Tamil Nadus Top Women Leaders by World Women Leadership Congress. The award recognizes and appreciates the profound role played by women as leaders and decision makers in shaping the future of the region and the nation. Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc"
YouTube Link 2020-12-14T12:54Z 17.2K followers, [---] engagements

"What Do You Do When You're Kept Waiting Online What do you customers do if you keep them waiting online Hear it from the customers themselves. The pandemic divided businesses into two broad sets - those that delivered great customer service experiences and those that disappointed their customers. We analyzed [---] million support interactions and speed emerged as the most important factor to create delightful customer experiences. Organizations must be able to reply first and fastest or risk losing business to competition. Find out how you can #CutTheWait in your service:"
YouTube Link 2021-06-11T12:45Z 17.6K followers, [---] engagements

"Hardware Hacking With Raspberry Pico Freshworks Architect's Forum Smart devices surround us these days and they are a $40 billion market expected to grow to $50 billion by next year. Have you ever thought how they work Wonder how to get started In this video Shuveb Hussain shows us how easy it is to program an embedded device. Along the way he also sprinkles in little anecdotes. Did you know a computer gradually dims your car lights Do you know why Presenter: Shuveb Hussain is Senior Director Engineering in Freshworks' Platforms group. Being an electronics hobbyist since his teens he managed"
YouTube Link 2021-05-12T12:00Z 17.6K followers, [----] engagements

"Introducing Freshsuccess Intelligent Customer Success software that helps prevent churn increase account expansion and strengthen customer relationships. Freshsuccess enables Customer Success professionals to understand customer health proactively address risks and streamline customer workflows and reporting. #CustomerSuccess"
YouTube Link 2020-02-06T14:37Z 17.6K followers, [----] engagements

"Experience IT We believe putting end-users and user experiences at the core will dominate #IT transformation in this decade. 30+ leading CIOs industry leaders and technology visionaries agree with us. #ExperienceIT Sign up here: https://freshworks.com/experience-it"
YouTube Link 2020-03-10T04:42Z 17.3K followers, [----] engagements

"How To Keep Your Customers Engaged Spotlight CX With Jo Causon Customers today are over-stimulated and demand even more than ever before. But how do you cope with these challenges In this session of Spotlight CX Simon Johnson of Freshworks and Jo Causon CEO of Institute of Customer Service discuss how do you keep them engaging with a brand and satisfied. Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc"
YouTube Link 2021-05-06T22:30Z 17.6K followers, [---] engagements

"Customer Spotlight: Johnson's Plastic Plus Freshdesk omnichannel and Freshcaller manages over [----] tickets per day for Johnson's Plastic Plus from customer inquiries easily to continue business operations seamlessly"
YouTube Link 2022-12-04T08:28Z 17.3K followers, [--] engagements

"Engel & Vlkers: Managing IT Service Operations for [-----] Users Globally with Freshworks In this episode you will learn how Engel & Vlkers has adapted their reporting to better manage their customer support agents in this time of working remotely and how they have adjusted their business processes to keep both customers and their own employees happy. Amazing Customer Stories is a video series by Freshworks interviewing leading organizations who have adapted their customer service during the Coronavirus crisis. Click here to learn more: https://bit.ly/3oTJWT5 Watch more stories:"
YouTube Link 2021-09-20T07:43Z 17.6K followers, [----] engagements

"Freshworks Users Share Secret Tips Refresh [----] Learn from industry experts and brands who have solved specific use cases in Support Sales and ITSM at Refresh [--] Freshworks' Global User Conference. #Refresh20 Event Highlights: - Thought leadership sessions featuring global customer champions - Inspiring regional stories & use cases - Industry masterclasses - Product demos Launching on: [--] October [----] Register for free here: https://bit.ly/2REXv7s About Refresh: Refresh is Freshworks' global user conference an exclusive knowledge platform uniting the Freshworks community. We continue to build"
YouTube Link 2020-10-16T00:00Z 17.6K followers, [---] engagements

"Freshworks Customer Story - Zoopla Property Real estate company Zoopla uses Freshservice for their asset management. They use Freshservice's third party app integrations which provide a seamless experience for both agents and customers. Watch to see how they hit refresh with Freshworks"
YouTube Link 2019-03-01T04:47Z 17.4K followers, [---] engagements

"How Well Do You Know Freshworks We asked our team to about Freshworks and here are the results. Freshworks makes it fast and easy for businesses to delight their customers and employees. For us delight is not a means to an end but an end in itself. Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc"
YouTube Link 2021-11-10T06:25Z 17.6K followers, [----] engagements

"Freshworks Networking Meet in Kenya - 'Consumerization of IT' Highlights from our Nairobi event 'Consumerization of IT: From a Service to an Experience'"
YouTube Link 2018-07-18T11:19Z 17.2K followers, [---] engagements

"How The Refresh Community Makes Growth Easy Freshworks Catapult your growth Come be a part of the Refresh Community and get exclusive access to content that will help you boost your expertise within the Freshworks product suite and beyond. Make your way up the ranks to reach the goal of Community legend just like Jaime Let us show you the way: https://www.freshworks.com/community/utm_source=social&utm_medium=youtube&utm_campaign=communitylaunch&utm_term=organic&utm_content=video For more videos subscribe to Freshworks Inc.:"
YouTube Link 2022-03-02T10:30Z 17.6K followers, [---] engagements

"How Do Your Customers Feel When You Make Them Wait Speed of service has become a key differentiator in being able to delight and retain customers. How do your customers feel when you keep them waiting Hear what your customers have to say. Your customers have spoken: THEY HATE WAITING We analyzed [---] million support interactions and speed emerged as the most important factor to create delightful customer experiences. Organizations must be able to reply first and fastest or risk losing business to competition. Find out how you can #CutTheWait in your service:"
YouTube Link 2021-06-10T14:34Z 17.2K followers, [---] engagements

"Business Model As A Lever For Growth Shekhar Kirani Accel Against All Odds Startup Summit In this conversation Shekhar Kirani Partner at Accel and Arun Pattabhiraman the Chief Growth Officer at Freshworks Inc break down the business model growth strategy for founders and startup leaders. When it comes to your business you could be following different revenue models and match it with a distribution model that works for you. It could be freemium to per seat or a robust inbound engine with usage-based pricing. But what's best business model canvas for the stage your company is in How can you"
YouTube Link 2020-09-09T09:36Z 17.6K followers, [----] engagements

"How to frame an upsell strategy You have your flagship product in place and have garnered a swathe of customers who love your product. You now start building additional features or even new products and want to start cross-selling or upselling them to your set of loyal customers. What most startups do at this stage is to start treating these customers as new prospects and follow their standard sales strategy to cross-sell or upsell the features or products to them. But this approach is flawed according to Irit Eizips Chief Customer Officer & CEO at CSM Practice. Companies should instead chart"
YouTube Link 2019-10-14T11:26Z 17.5K followers, [---] engagements

"How Seasalt Successfully Collaborated on Support Tickets During the Pandemic with Freshworks Delivering excellent customer service via its Cornwall-based Customer support team is always important to Seasalt but even more during the current coronavirus period. The company which was founded in Cornwall in [----] and places strong value on these roots has been able to adapt swiftly to re-train Retail shop as support agents amid mandatory store closures set up a remote team with new hardware and manage shifts across the support team. With features like Freshconnect enabling the team to stay in"
YouTube Link 2021-07-27T05:51Z 17.6K followers, [---] engagements

"Freshworks Berlin - Sind Sie bereit WOW Momente fr Ihre Kunden zu schaffen Sind Sie bereit fr Business Productivity Software die es Ihnen ermglicht wahre WOW Momente fr Ihre Kunden zu schaffen Mehr als [------] Unternehmen jeder Gre vertrauen bereits auf unsere Freshworks Produktsuite - werden Sie Teil unserer globalen Community Besuchen Sie http://freshworks.com/ fr mehr Informationen"
YouTube Link 2018-02-12T10:55Z 16.9K followers, [---] engagements

"Freshworks Customer Story Nielsen BrandBank Nielsen BrandBank a digital content management company uses Freshdesk and Freshchat. They talk about how Freshworks products have improved their efficiency"
YouTube Link 2019-09-19T06:39Z 17.6K followers, [---] engagements

"How Comensura Managed to Route Tickets to the Right Teams Using Freshdesk For Comensura the ability to quickly route queries from their client base to the right group and agents and resolve them efficiently is key to delivering great customer service. Comensura have used Freshdesk to increase their resilience enable new ways of working and achieve their KPIs. Amazing Customer Stories is a video series by Freshworks interviewing leading organizations who have adapted their customer service during the Coronavirus crisis. Click here to learn more: https://bit.ly/3oTJWT5 Watch other stories:"
YouTube Link 2021-09-13T18:37Z 17.6K followers, [---] engagements

"Reimagining ITSM With Online Communities Community Matters ft. Stephen Mann In this episode of Community Matters IT Analyst Stephen Mann discusses recent IT trends and the influence of online communities in fostering peer-to-peer support among IT professionals. IT service management is continuously evolving. Organizations are taking steps to ensure meeting higher employee expectations while adapting to workplace reconstruction. A critical piece of the puzzle sometimes overlooked involves sharing resources and engaging with peers to achieve efficiency. Join the Refresh Community today:"
YouTube Link 2021-08-27T04:22Z 17.3K followers, [----] engagements

"What Does Marketing Even Really Do Sally And Mark Dud leads endless follow-up requests and no deal context. Sally feels like Mark is setting her up to fail. Visibility into the marketing funnel is the top alignment demand from sales leaders with 57% of respondents demanding more transparency. Is working as one team simply impossible #OneCustomerOneTruthOneTeam Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc"
YouTube Link 2021-03-22T09:18Z 17.6K followers, [---] engagements

"Customer Spotlight: Jupiter Money Jupiters team needed an excellent ticket management tool because in the banking sector everything depends on how well issues are recorded and how fast they are resolved. Freshworks was Jupiters first choice as it checked off all its evaluation criteria and regulatory compliances. We chatted with Nikhil Godbole Group Customer Service Head at Jupiter Money to understand their growth and customer experience journey. We decided to go with one of the voice solutions because the integration was easily available in Freshworks Marketplace. It helped us get the"
YouTube Link 2023-09-22T15:01Z 16.9K followers, [----] engagements

"The Freshworks Sales Gong Some rituals are forever. In [----] our sales team consisted of three people. Everyone would know if an invoice hit the system and the event would be a cause for celebration. In the words of Irshad Mohammed Director - Inside Sales: Girish used to come to the sales bay and enquire about a win. It was something we all celebrated together. I still remember my first $400 deal and our first million. As we grew we wanted to preserve the spirit of celebration and thus the idea of the gong was born. Every time the sales team closed a deal they struck the gong. And everyone on"
YouTube Link 2020-11-18T14:39Z 17.6K followers, [----] engagements

"Amazing Customer Stories with TAS Freshworks In this session you will learn how TAS is implementing Freshworks for customer support lead management and recruiting processes and how they manage to provide omnichannel support. TAS is a CRM outsourcing provider from Leipzig Germany and is one of the country's largest family-owned businesses. TAS puts a strong emphasis on both employee happiness and staying ahead with innovative products. We will also discuss how during times of challenging business environments TAS has managed to keep their employees happy and continuously support their"
YouTube Link 2020-09-02T14:20Z 17.6K followers, [--] engagements

"Meet Freshworks Neo: The modern AI-powered enterprise platform Freshworks Neo is a flexible scalable and secure AI-powered platform for the modern business. It's the first and only cloud-native platform that empowers CX CRM and IT teams to delight customers and employees at each touchpoint. Learn more at Refresh [----] Freshworks' Virtual Global Conference Launching on: [--] October [----] Register for free here: https://bit.ly/2REXv7s About Refresh: Refresh is Freshworks' global user conference an exclusive knowledge platform uniting the Freshworks community. We continue to build a community of"
YouTube Link 2020-10-19T14:04Z 17.6K followers, [----] engagements

"How Concern Worldwide Have Fostered a Better IT team Collaboration Using Freshservice In this episode we learn how Concern Worldwide a charity striving to end extreme poverty have leveraged Freshservice by Freshworks to foster better collaboration between the IT team and ensured consistent experiences across the board as mass remote working suddenly came into play. Amazing Customer Stories is a video series by Freshworks interviewing leading organizations who have adapted their customer service during the Coronavirus crisis. Click here to learn more: https://bit.ly/3oTJWT5 Watch more stories:"
YouTube Link 2021-09-20T07:40Z 17.6K followers, [---] engagements

"Freshworks Customer Story Aucerna Aucerna is a leading provider of solutions for integrated planning execution and reserves in the energy industry. The company has been using Freshdesk for more than five years now. They say Freshdesk has streamlined their processes and enabled them to achieve SLAs. They love its split ticket feature. They talk about how Freshworks has fulfilled its Customer-for-life promise to them"
YouTube Link 2020-02-21T17:46Z 17.3K followers, [---] engagements

"Experience Refresh [----] Global User Conference - Now Virtual Experience Refresh [--] Freshworks' Global User Conference - now virtually. Regardless of where you are located - Sydney London Jerusalem or New Jersey - we've got you covered. Enhance your business with insights from industry experts and Freshworks customers. #Refresh20 Event Highlights: - Thought leadership sessions featuring global customer champions - Inspiring regional stories & use cases - Industry masterclasses - Product demos Launching on: [--] October [----] Register here: https://bit.ly/2REXv7s About Refresh: Refresh is"
YouTube Link 2020-09-30T18:18Z 17.2K followers, [---] engagements

"Freshdesk for Manufacturing Industry Simplify Service & Scale In manufacturing strong dealer distributor and customer relationships are key to long-term growth. From managing spare parts requests to handling warranty claims support efficiency directly impacts trust. Thats where Freshdesk makes the difference. In this video youll learn how Freshdesk helps manufacturers: 🏭 Centralize dealer distributor & customer queries in one place 📞 Deliver omnichannel support via email phone chat WhatsApp & more ⚙ Automate warranty spare parts & service requests for faster resolution 📊 Gain visibility"
YouTube Link 2025-09-23T14:31Z 17.6K followers, [--] engagements

"Amazing Customer Stories with Bergzeit Freshworks Based near Munich Germany Bergzeit is an e-commerce platform offering outdoor equipment with a focus on and passion for mountain gear. Quickly responding to and caring deeply for their customers has always been the top priority for Bergzeit but especially during Corona times the company had to streamline their support in order to combat delayed deliveries return shipments and customer inquiries while working from home. In this session you will learn how Bergzeit has ensured continued customer satisfaction during this challenging time."
YouTube Link 2020-08-24T16:48Z 17.6K followers, [---] engagements

"How To Get Repeat Customers Spotlight CX With Shep Hyken Repeat customers come for your product but stay for the experience. And there are proven ways about how brands can invest in their customer experience. In this session of Spotlight CX LinkedIn Live CX expert Shep Hyken discusses with Miguel Adao of Freshworks the art of returning customers customer loyalty and what you can expect from his latest book. Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc"
YouTube Link 2021-04-18T12:15Z 17.6K followers, [---] engagements

"Customer Spotlight Richard Crookes Richard Crookes IT Service Desk Manager shares his experience implementing Freshworks at Australian construction company Richard Crookes. Watch more customer success stories: https://youtube.com/playlistlist=PLlwQGo7uWJw4H0KdTPjXkEoo2ZAPmrvoU Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc"
YouTube Link 2021-06-24T05:35Z 17.6K followers, [---] engagements

"Big Bus Tours: Using the Right Technology to Provide a Refreshed Customer Experience with Freshworks Big Bus Tours is one of the largest operators of open top bus tours. Tourism Travel and Hospitality industries face enormous challenges at this time and in this episode we'll learn how Big Bus Tours are using the right blend of technology and practices to welcome the public back in a controlled and safe environment. We'll also hear how Big Bus Tours are looking to provide a refreshed and even better experience for its customers- old and new. For Big Bus Tours the motto remains the same- be the"
YouTube Link 2021-09-12T19:24Z 17.6K followers, [---] engagements

"What Is The Science Of Delight According to neuroscientist David Eagleman your brain isn't a single entity. It is a parliament. And three systems are responsible for delight. In our global live+virtual event Refresh [----] at Mandalay Bay in Las Vegas David presented his keynotes on certain aspects of making delight easy for customers and employees of various businesses: the science of delight. David explained the decision-making process of the human brain along three intricately intertwined phenomena: evaluation emotion and the social context. For people to be delighted with a product they"
YouTube Link 2022-02-22T07:37Z 17.6K followers, [---] engagements

"Freshdesk for Banking & Financial Services: Secure Smarter Support In Banking and Financial Services customers expect quick secure and reliable support. From account queries to loan applications and investment assistance every interaction builds trust. Thats where Freshdesk helps financial institutions deliver world-class customer experiences. In this video youll discover how Freshdesk empowers Banking & Financial Services organizations to: 🏦 Provide omnichannel support across phone chat email WhatsApp & more 🔐 Maintain strict compliance and secure handling of sensitive financial data 📊"
YouTube Link 2025-09-23T14:24Z 17.6K followers, [--] engagements

"How NAVBLUE Effortlessly Adopted Freshdesk to Offer Better Customer Experience NAVBLUE a subsidiary of Airbus has one clear mission - to provide industry leading software & services to [---] airline and aviation customers around the world whilst helping to enhance the safety and efficiency of air transport. After switching to Freshdesk NAVBLUEs CX has been taken to new heights. Join us to hear about how NAVBLUEs internal adoption of the solution was effortless and painless and why NAVBLUE are currently receiving over 90% of customer feedback as positive. Amazing Customer Stories is a video"
YouTube Link 2021-08-03T05:21Z 17.6K followers, [---] engagements

"Startup Offense and Defense Elad Gil and Armando Mann Against All Odds Startup Summit In this session Elad Gil discusses some of the defense moves he recommends for startups. Also as this COVID pandemic unfolds what trends shape the world of startups What trends will stick and what will go back to the way it was before In May Elad wrote a blog about startup offense and defense. The context is that unemployment is at an all-time high. Retail sales are dramatically low. Factory output is the lowest since second world war two. Restaurants cities and even hospitals are under severe pressure."
YouTube Link 2020-11-16T08:57Z 17.2K followers, [---] engagements

"Freshservice for MSPs: Scale Smart and Serve Better Deliver exceptional service at scale with Freshservice for MSPsthe ITSM suite designed to simplify operations reduce chaos and accelerate onboarding. Customize branding set global or client-specific SLAs and automate workflows effortlessly. Whether you're managing [--] clients or [--] Freshservice gives you the visibility and control to grow with confidence. 🚀 Book your early access demo today:"
YouTube Link 2025-06-19T19:47Z 17.4K followers, [--] engagements

"Amazing Customer Stories with Zooplus Freshworks In this session you will learn about how Zooplus uses Freshworks products for its customer care unit and how they managed to roll out these ingenious tools during the lockdown due to COVID-19. Based in Munich Germany Zooplus offers a full range of pet supplies for you and your pets - over [----] top products in stock and ready to ship. With over [--] years of expertise in pet food and pet accessories you can expect top brands and quality products at amazingly low prices. Freshworks presents #AmazingCustomerStories of leading organizations who have"
YouTube Link 2020-09-08T17:55Z 17.6K followers, [---] engagements

"Work Hard Cook Fresh: Delicious Recipes by Freshworks When the going gets tough the tough get going. Sometimes they start cooking. Download Freshworks Cookbook copy here: https://bit.ly/35QwFkn Among the downsides of the pandemic home-cooking is probably one of the positive trends that stands out of [----]. Our marketing team came up with the idea to make our own cookbook while working from home. When times are turbulent and the future looks uncertain we all need refuge. This can be a place or an activity that allows us to forget de-stress energize and nurture our souls. For some of us the"
YouTube Link 2021-01-05T07:05Z 17.6K followers, [----] engagements

"Culture@Freshworks: Suman Gopalan talks about CHAT Culture is one of the key ingredients in the success of a company. At Freshworks it is the essence of everything we do. In this video Freshworks CHRO Suman Gopalan talks about our newly revamped culture code CHAT - Craftsmanship Happy work environment Agility through empowerment and True friend of the customer. Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc"
YouTube Link 2020-07-29T09:23Z 17.6K followers, 10.3K engagements

"On Demand North American Freshworks Virtual Roadshow: Education Edition This virtual experience gives you access to keynotes with Freshworks Executives Forrester Analysts Education Expert Tracks from PowerSchool Jefferson County and an Education Leadership panel exclusive to this online event. Learn more about the trends impacting the Education Industry today and explore how Freshservice our next-generation service management solution is helping organizations around the globe rise to the challenges all industries are facing today. Learn more about Freshworks: Website:"
YouTube Link 2021-03-18T20:19Z 17.6K followers, [---] engagements

"Freshdesk for Travel & Hospitality Smarter CX for Travelers In the travel industry customer experience makes or breaks loyalty. Whether its flight rescheduling cancellations refunds or special requests speed and clarity matter. Thats where Freshdesk comes in. In this video youll discover how Freshdesk helps travel companies: ✈ Deliver consistent omnichannel support across phone chat email WhatsApp and social. 🏨 Manage high-volume queries during peak seasons without long wait times. 🧳 Give agents full booking and itinerary context for faster personalized resolutions. 🤖 Automate common"
YouTube Link 2025-09-23T14:37Z 17.6K followers, [--] engagements

"Customer Testimonial Casey Cardinia Libraries Casey Cardinia Libraries is one of Victoria's largest public library services. Daniel Lewis General Manager of Digital Operations at Casey Cardinia Libraries shares how multiple libraries are using Freshservice Freshchat and Freshdesk to manage internal and external demands and workflows. Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc LinkedIn: https://www.linkedin.com/company/freshworks-inc/about/"
YouTube Link 2021-09-01T05:22Z 17.6K followers, [---] engagements

"The Business Recipe For A Happy Sales Culture What drives a happy sales culture Here's the secret sauce. Know more about our cookbook here: https://bit.ly/2YDirPH The Freshworks #Shorts Can happiness be used as an indicator to predict sales performance According to a recent research from Harvard Business Review Analytic Services it can. Happy sales teams that leverage a positive culture use efficient technology and are run by leaders that act supportive and empathetic perform better. Learn more about Freshworks: Website: https://www.freshworks.com/ Twitter: https://twitter.com/FreshworksInc"
YouTube Link 2021-02-02T05:35Z 17.6K followers, [----] engagements

"Create WOW Moments with Freshworks Our products are all about creating a WOW moment for your customers. Over [------] companies trust our software to run their business. We believe its just the beginning. If you are ready to create a WOW moment visit: http://freshworks.com/"
YouTube Link 2018-02-12T09:58Z 17.6K followers, [----] engagements

"How Chitra Muthukumaran Passes On The Gift of Education at Freshworks Braving all odds Chitra shares how her personal hardships taught her a lesson in empathy a lesson that she now uses to empower students to succeed at the Freshworks Software Academy. Interested in working with passionate Freshworkers like Chitra who have discovered their potential passion and purpose at work Look no further At Freshworks we empower people who power businesses and we are hiring across roles. #LifeAtFreshworks Lets Work Together: https://bit.ly/3pvyxIV"
YouTube Link 2022-08-17T05:59Z 17.6K followers, [---] engagements

"#HitRefresh with Freshworks Go on the warpath against bloated cloud software. Join the uprising #HitRefresh - https://buff.ly/2D1hMPf"
YouTube Link 2018-10-24T02:52Z 17.6K followers, [----] engagements

"How The Refresh Community Makes Learning Easy Freshworks Upskill and accomplish with ease. Enhance your skills by learning from leaders within the community and the exhaustive repository of content that has the answers to all your questions. Garner in-depth knowledge about Freshworks products from experts peers and content that gives you all the details. Let us show you the way: https://www.freshworks.com/community/utm_source=social&utm_medium=youtube&utm_campaign=communitylaunch&utm_term=organic&utm_content=video For more videos subscribe to Freshworks Inc.:"
YouTube Link 2022-03-02T06:53Z 17.6K followers, [---] engagements

"Freshworks for CX Freshworks CX solutions automate your entire support process giving agents everything they need to handle customer conversations across multiple channels in a single view. With simple implementation and an intuitive agent experience you can help control costs and defy expectations. Learn more: www.freshworks.com #b2b #CX #customersupport #customerexperience"
YouTube Link 2023-02-23T14:38Z 17.3K followers, 10K engagements

"Freshdesk for the Gaming Industry Omnichannel Player Support In gaming every second counts. Players expect quick resolutions for login issues in-game purchases or bug reports across multiple platforms. Thats where Freshdesk comes in. In this video youll discover how Freshdesk helps gaming companies: 🎮 Deliver seamless omnichannel support (chat email social Discord in-game widgets) ⚡ Resolve high-volume queries fast during launches events & updates 🛒 Manage in-game purchase queries refunds & account issues with ease 🤖 Automate repetitive player questions (password resets server status patch"
YouTube Link 2025-09-23T14:48Z 17.6K followers, [--] engagements

"Freshworks Customer Story My Inhouse Lawyer My Inhouse Lawyer a law firm based in the UK uses Freshsales. They talk about why they chose Freshsales for their business and the experience with Freshworks team"
YouTube Link 2019-10-10T10:12Z 17.6K followers, [--] engagements

"#WinWithMarketplace: Remote Access Apps Integration with Freshservice Watch the second video of the series #WinWithMarketplace that focuses on Remote Support. For companies focused on acing customer engagement Freshworks Marketplace brings together apps that enable support agents to provide hands-on customer support with remote control to resolve technical issues quickly regardless of platform operating system or device. Extend remote support capabilities to your customers by integrating these apps with Freshservice: - Teamviewer - LogMeIn Rescue - BeyondTrust Remote Support (coming soon)"
YouTube Link 2023-04-28T02:45Z 17.3K followers, [---] engagements

"Diversity Equity and Inclusion at Freshworks We are always people-first. Being inclusive has been a part of our DNA since our inception. It began with the belief that educational pedigree prior experience proficiency in language arent the only predictors for success. Rather it is ones attitude and work ethic combined with a passion for ones craft. More than anything to us its about creating a place where everyone can belong. Explore job opportunities at Freshworks: https://bit.ly/3LvW5WQ"
YouTube Link 2022-04-04T08:18Z 17.6K followers, [---] engagements

"What Does Today's Young Generation Want from the Workplace Gen-Z will overtake the world soon. They will become the most influential group globally representing one-third of the population. Are todays businesses ready for the shift Join us for the virtual premiere of the three-part documentary made in collaboration with The London School of Economics and Political Science (LSE). https://bit.ly/3U604NC #GenZ #FutureOfWork #Documentary #shorts"
YouTube Link 2022-11-25T07:47Z 17.2K followers, [----] engagements

"How Parcelhub Pairs Excellent Customer Service with Innovative Technology by Freshworks As a delivery management and tracking support provider from the UK Parcelhub manages a vital part of many retailers' and wholesalers' order fulfilment journeys in making sure that the [--] million parcels they distribute annually reach consumers on-time and in one piece. In this episode youll hear how Parcelhub's customer service has utilised innovative technology to provide an excellent experience to both organisations and end consumers. Well also discuss how during times of challenging business environments"
YouTube Link 2021-08-04T12:15Z 17.6K followers, [---] engagements

"Freshworks Customer Story National Physical Laboratory The National Physical Laboratory the UK's National Measurement Institute uses Freshservice as it gives users a simple yet modern experience. They are also big advocates of the mobile app as it gives them access to Freshservice from any place and at any time"
YouTube Link 2019-11-12T09:22Z 17.3K followers, [---] engagements

"Freshworks CRM Freshworks lets D2C and eCommerce organizations manage marketing and customer support with a single solution. Share customized messages on the platforms your customers like to use and use AI functionality to anticipate customer needs chat in real time and get them to check out all in one ridiculously easy solution. Learn more: www.freshworks.com #d2c #ecommerce #crm"
YouTube Link 2023-02-23T14:52Z 17.3K followers, [----] engagements

"Customer Spotlight: Barkley Advertising Services The mutlifacited advertising agency Barkley turns to Freshservice to undergo a technology transformation to improve their workforce technology which increase CSAT scores by 90% and service desk satisfaction has increased 160%. Learn how our customers are driving growth with Freshworks: bit.ly/3v9bjOS"
YouTube Link 2022-12-08T19:43Z 17.3K followers, [---] engagements

"Journey of Dreams [--] Years of Freshworks Ten years ago we started this company on a dream. We dreamt of building a world-class software that would revolutionize the way we think about customer engagement. Along the line we also had another dream. To build a company that is loved by its people to build a company where people can find their purpose and their passion. This has been a dream worth dreaming this hastruly been a dream where all of us have come together and found our purpose our passion and our dreams coming together. "Life was not smooth in any one of these years and it is not"
YouTube Link 2020-11-30T12:38Z 17.6K followers, 51.7K engagements

"Freshdesk for Retail: Deliver Omnichannel Support that Scales Struggling to handle high ticket volume seasonal surges or disconnected support channels in your retail or e-commerce business See how Freshdesk transforms customer service for retail brands and industry. In this video youll learn: What makes Freshdesk built for modern retail omnichannel support (email chat phone social in-store) unified workspace & full conversation context. How Freddy AI / AI-agents help resolve repetitive queries automatically freeing up agents for the tough stuff. Ways to personalize support: order tracking"
YouTube Link 2025-09-23T17:20Z 17.6K followers, [--] engagements

"Event Highlights - CX in the age of Digital Transformation Johannesburg A glimpse of our Freshworks Networking Meet in Johannesburg where we had over [---] influential minds and distinguished names from MultiChoice/DSTv Sasfin Bank ShopRite Group Merchants Uber Absa Standard Bank & FlySafair & a lot more come together to discuss CX in the age of Digital Transformation"
YouTube Link 2018-09-12T08:57Z 17.3K followers, [---] engagements

"Experience NXT [----] Summit (APAC Edition) Promo Freshworks presents ExperienceNXT a digital-first Customer and Employee Experience Summit. Register now Survival in this new world means businesses must adapt improvise and transform the experience which shapes them. Create the NXT in experiences for millions of businesses. Design experiences for the future together with Freshworks. Key Highlights: - Multilingual content tracks available in Thai Vietnamese Bahasa and English - CEOs CIOs VPs and Thought Leaders from your region - Popular [----] topics such as remote working post-pandemic CX -"
YouTube Link 2020-09-24T07:37Z 17.3K followers, [---] engagements

"Amazing Customer Stories with Atrapalo Freshworks In this Amazing Customer Story Roberto Ramos of Atrapalo will explain the impact that COVID-19 had on the customer service operations and how Freshdesk has helped the company maintaining a great level of service and face the surge of customer request with support teams working from home. Founded in [----] Atrapalo is an online comparison and booking service for travel and leisure proposals at the best market price. They are currently present in [--] countries across Europe and Southern America. Freshworks presents #AmazingCustomerStories of leading"
YouTube Link 2020-09-18T18:31Z 17.6K followers, [---] engagements

"Freshworks for IT Freshworks transforms IT support into a single easy-to-use service management solution. With AI-powered tools automated ticketing and simple setup IT teams can finally get back to solving real problems. Learn more: www.freshworks.com #IT #ITSM #ai"
YouTube Link 2023-02-23T14:41Z 17.3K followers, 10.4K engagements

"How University of Aberdeen Established a Lockdown IT Strategy During the Pandemic In this episode of Freshworks' Amazing Customer Stories we learn how University of Aberdeen empowered [---] agents with the tools they needed to continue working from home effectively. Iain Cameron User Services Manager shares his tips on responding to external challenges wow moments experienced by the IT team and the importance of moral and resetting team expectations. Amazing Customer Stories is a video series by Freshworks interviewing leading organizations who have adapted their customer service during the"
YouTube Link 2021-08-03T13:15Z 17.6K followers, [---] engagements

"Freshworks Customer Story - AirlinePros Inc AirlinePros an international consulting company uses Freshdesk to consolidate all important information in one place so it helps them make quick and seamless transactions. Watch to see what else they use Freshdesk for and how the company hit refresh with Freshworks"
YouTube Link 2019-03-01T05:24Z 16.9K followers, [---] engagements

"Freshworks Customer Story Qdeon GmbH Germany-based IT security company Qdeon Gmbh finds the Freshservice asset management feature simple yet powerful. They talk about why they chose Freshworks for their business needs"
YouTube Link 2019-09-10T09:04Z 17.3K followers, [--] engagements

"Product Led Growth Strategies by Jose Morales CRO Freshworks Jose Morales (CRO Freshworks) and Micah Solomon (best-selling author Senior Contributor to Forbes) talk about the keys to a winning Go-to-Market organization and the critical elements to product-led growth success. Jose emphasizes how starting from smaller companies or teams and moving larger is a great model. Not only does it allow you to build simplicity into your products but also help you understand your customers journey. About Fresh Insights: Fresh Insights is a video series that dives deep into the latest thinking from the"
YouTube Link 2021-07-27T13:15Z 17.6K followers, [----] engagements

"Freshworks Customer Service Freshworks uses conversational engagement AI-powered chat and bots to anticipate the needs of your customers. Our single solution makes onboarding a breeze giving you more time to delight your customers. Learn more: www.freshworks.com #b2c #cx #customersupport #customerexperience #ai #conversationalengagement"
YouTube Link 2023-02-23T14:50Z 17.3K followers, [----] engagements

"How OttoCar Scales [----] Electric Vehicles Without Getting Lost in Complexity The Modern Tech POV In this episode Dennis Woodside sits down with Nil Patel Chief Data and Technology Officer at OttoCar one of Europe's largest providers of electric vehicles to private-hire drivers. OttoCar is redefining access to self-employment through flexible financing reliable cost-efficient vehicles and mobility support services for over [-----] drivers across the UK. Nil shares how he's leading technology and data strategy to power OttoCar's rapid growth while managing [----] vehicles across London's"
YouTube Link 2025-08-19T05:58Z 18.2K followers, [---] engagements

"How To Better Serve Your Customer by Prakash Ramamurthy CPO Freshworks Prakash Ramamurthy CPO Freshworks) and Micah Solomon (best-selling author Senior Contributor to Forbes) sit down to discuss the pillars of developing end-user-focused solutions and how talking to customers helps build better products to delight their customers and employees. One key trend emerged across the CX and EX verticals with the pandemic: the shift to digital. Were driven to help our customers attain digital transformation from a customer and employee experience perspective says Prakash. About Fresh Insights: Fresh"
YouTube Link 2021-08-04T20:15Z 17.6K followers, [----] engagements

"Customer Spotlight: Saviynt Security is the top priority for Saviynt's customers and employees which only Freshdesk AI solutions could manage. Learn how our customers are driving growth with Freshworks: bit.ly/3v9bjOS"
YouTube Link 2022-12-07T21:13Z 17.3K followers, [---] engagements

"Freshworks Customer Story Citizens Advice National Citizens Advice Charity is an advisory organization based in the UK. They have been using Freshworks products for two years now. National Citizens Advice Charity switched to using Freshdesk and Freshservice as they proved to be products of better value. They say they are pleased with the positive experience and always happy to help attitude with Freshworks"
YouTube Link 2019-09-10T09:00Z 17.1K followers, [--] engagements

"Introducing Freshworks Neo Freshworks Neo is a modern flexible and intelligent platform that powers all the products in the Freshworks portfolio with enterprise-grade services and provides powerful out-of-the-box capabilities to our customers partners and developers. Learn more about us here: https://www.freshworks.com/platform/"
YouTube Link 2021-02-03T09:36Z 17.3K followers, [----] engagements

"Bulletproofing Your Financial Models For [----] Sara Green Canaree Freshworks for Startups Sara Green Brodersen (CEO and Co-founder of Canaree) provides numerous tips and tricks dos and dont for your financial models along with industry-leading best practices. Jayadevan P K (Evangelist at Freshworks) leads the discussion. This virtual session is designed to break down the most important aspects of financial models and ways to bulletproof them in [--] minutes. About the speaker: Sara is a serial entrepreneur having launched her first company when she was just [--]. Since then she started a number of"
YouTube Link 2021-02-26T03:00Z 17.6K followers, [---] engagements

"Freshworks Customer Story General Electric Aviation General Electric Aviation a leading US-based aircraft engine supplier uses Freshdesk. They love Freshdesks search feature and how the tool helps them keep track of their tickets. They also love how they can build apps within Freshdesk in a matter of seconds. They are delighted with the support provided by the Freshworks team"
YouTube Link 2020-02-21T17:41Z 17.3K followers, [--] engagements

"Manchester FA: Embracing New Technology to Adapt to Changes in the Industry with Freshworks As one of the most recognisable County Football Associations in the Country Manchester FA is the home of grassroots football across Greater Manchester. At a time where their industry is under constant change and scrutiny Manchester FA have been able to embrace new technology and innovation within the Football Association to adapt to this change. Amazing Customer Stories is a video series by Freshworks interviewing leading organizations who have adapted their customer service during the Coronavirus"
YouTube Link 2021-07-19T22:30Z 17.6K followers, [---] engagements

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