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@FitbitSupport "Hi @ErinHopper_87. Sorry to hear about this. Thanks for troubleshooting. Were these the steps that you have followed to reset your password: under To take a closer look please DM us your Fitbit account email address your full name your country of residence and a short video after you have tapped on the link to reset your password"
@FitbitSupport on X 2025-07-19 16:18:14 UTC 223.4K followers, XX engagements

"@2coldcooper Hi @2coldcooper. We're sorry to hear this Please DM us your Fitbit device model Fitbit email full name and your country of residence so we can check"
@FitbitSupport on X 2025-07-12 20:52:35 UTC 223.4K followers, XX engagements

"@BernabeKondrak Hi Bernabe. Sorry to hear this. Syncing difficulty is usually caused by a missing requirement. Please check this article see If no-go DM with us your full name Fitbit email address device model and country of residence"
@FitbitSupport on X 2025-07-18 01:12:52 UTC 223.4K followers, XX engagements

"@Megan_positive Hi Megan. Thanks for trying to resolve the issue. To confirm were the steps in restarting your device followed at In the meantime DM us your full name Fitbit email address and country of residence so we can take a closer look"
@FitbitSupport on X 2025-07-20 22:55:53 UTC 223.4K followers, XX engagements

"@KillianMajere Hi there. We're sorry to hear this. We suggest checking this link: under (Why isn't my data from Health Connect updating"). If issues persist please DM us your full name Fitbit email Fitbit model and country to check"
@FitbitSupport on X 2025-07-18 12:14:30 UTC 223.4K followers, XX engagements

"@hayrek1963 Hi @hayrek1963. The Charge X Charge X and Luxe devices are all compatible with the same charging cable. If you have issues DM us with your Fitbit email address full name and country of residence so we can look into this"
@FitbitSupport on X 2025-07-15 02:11:29 UTC 223.4K followers, XX engagements

"@joanne_jobutts Hi @joanne_jobutts. Thanks for troubleshooting. Try these syncing tips: DM us with your full name the email address associated with your Fitbit account the OS version of your mobile device and country of residence so we can check"
@FitbitSupport on X 2025-07-17 06:21:56 UTC 223.4K followers, XXX engagements

"Hi @nibmoss. This isn't the experience we want you to have. Since multiple factors can affect your cardio load and target load numbers check out the section "Why does my target load seem way too low or too high" at for guidance. For further help DM us your Fitbit account email address the country you're in & your full name"
@FitbitSupport on X 2025-07-20 11:29:49 UTC 223.4K followers, XX engagements

"@bunnydisorder Hi Lex. To know how your device calculate your daily activity see If you need further help DM us your full name Fitbit email exact device and country of residence so we can check"
@FitbitSupport on X 2025-07-14 10:33:58 UTC 223.4K followers, XX engagements

"@gadflygirlw6 Hi there. Sorry for the trouble. Make sure that your Fitbit app is updated to the latest version: Also try to force close the app and reboot your phone. If it's a no-go DM us with your full name Fitbit email address and country of residence"
@FitbitSupport on X 2025-07-15 01:36:29 UTC 223.4K followers, XXX engagements

"@TheInsightNewz @TheInsightNewz Hi there. We're sorry to hear this. Do you get an error message when you try to log into the Fitbit app Make sure that your Fitbit app is updated to the latest version: DM your Fitbit email your full name and your phone model to check"
@FitbitSupport on X 2025-07-21 14:52:13 UTC 223.4K followers, XX engagements

"@nwadeema Hi Hester. Sorry to hear this. Try to force quit clear the cache of your Fitbit app restart your mobile device then log back in as the outage is resolved. If issue persists DM us with your full name Fitbit email address and country of residence"
@FitbitSupport on X 2025-07-18 01:03:42 UTC 223.4K followers, XX engagements

"We've resolved the issue that was impacting some Fitbit services. If you continue to experience issues syncing please reboot your phone"
@FitbitSupport on X 2023-11-16 18:21:19 UTC 223.4K followers, 108.6K engagements

"@lumixkat Hi Kat. Sorry to hear this. Can you confirm if your devices screen doesnt turn on after placing it on the charger If so confirm the restart steps you tried here: To check DM us your full name Fitbit email and country of residence"
@FitbitSupport on X 2025-07-20 23:21:17 UTC 223.4K followers, XX engagements

"@RealityChicks Hi @RealityChicks. Please check for any missing requirements and try the syncing troubleshooting steps here: If no-go DM us your full name Fitbit email address device model phone model and its OS or Android version and country of residence"
@FitbitSupport on X 2025-07-15 01:38:01 UTC 223.4K followers, XX engagements

"@CheeKNg007 Hi CK. Sorry for the trouble. While your Fitbit has GPS it's not for tracking the device's location. That being said please try Also DM your full name Fitbit email and country of residence for further assistance"
@FitbitSupport on X 2025-07-10 23:10:18 UTC 223.4K followers, XX engagements

"@KevBeirne HI Kevin. Sorry to hear this. Please sync your Fitbit device manually here: (look "How do I manually sync my tracker or watch"). Also DM your Fitbit email address full name device model and country of residence"
@FitbitSupport on X 2025-07-15 01:14:44 UTC 223.4K followers, XX engagements

"@nffcbod Hi there. Please make sure to install the Fitbit app from the Google Play Store. For more info check If the issue persists DM us your full name Fitbit email address make and model of your phone and its OS version and your country of residence so we can take a closer look"
@FitbitSupport on X 2025-07-18 21:04:14 UTC 223.4K followers, XX engagements

"@HUMAT0N Hi Thomas. Thanks for reaching out To help you with this please see under "Can I change my stride length in my Fitbit account""
@FitbitSupport on X 2025-07-19 19:45:19 UTC 223.4K followers, XX engagements

"@Thriftshopper23 Hi Austin. Thanks for contacting Fitbit support and sharing your suggestion. We encourage you to visit our Product Feedback page to cast your vote at this link: You can also make and post your own comment regarding your suggestion"
@FitbitSupport on X 2025-07-10 23:33:49 UTC 223.4K followers, XX engagements

"@wagnerbertolini Hi Wagner. Sorry to hear that. We suggest syncing your Fitbit with these steps: Check if there's an available firmware for your device: DM us your Fitbit email name and country"
@FitbitSupport on X 2025-07-15 02:07:04 UTC 223.4K followers, XX engagements

"Hi Jack Sorry to hear this. Update your Fitbit app to the latest version Then log out force-quit reboot your phone and log back in to refresh data. Try reconnecting your device after a few minutes. If you need more help DM us your Fitbit email & country you're in"
@FitbitSupport on X 2025-07-17 12:11:57 UTC 223.4K followers, 1554 engagements

"@listentoflowers Hi there. Sorry to hear that. Does your device not turn on after placing it on the charger or does it immediately turn off when unplugged If so try a restart: DM your Fitbit email country device model and full name"
@FitbitSupport on X 2025-07-19 08:02:04 UTC 223.4K followers, XX engagements

"@AveniOlivia Hi @AveniOlivia. Thanks for trying to fix it. We had an outage at that time and it was already resolved. Please force quit the app restart your phone and log back in. Let us know via DM if you still need help and share your Fitbit email Fitbit model full name and country"
@FitbitSupport on X 2025-07-20 23:41:41 UTC 223.4K followers, XX engagements

"@2coldcooper Hi Cooper. To better assist you please provide detailed information about the issue with your device. In the meantime DM us your full name Fitbit email address Fitbit device model and country of residence so we can look into this"
@FitbitSupport on X 2025-07-11 20:07:06 UTC 223.4K followers, XX engagements

"@DGriessman76845 @DGriessman76845 Hi there. Sorry to see this. Please follow the syncing troubleshooting tips here with the updated Fitbit app version: If you still need help DM us your email address phone's model OS version full name & country of residence"
@FitbitSupport on X 2025-07-18 10:37:19 UTC 223.4K followers, XX engagements

"@knit1slip1psso Hi there. This isn't the experience that we wanted you to have. Regarding with the alerts you can try the steps in this article : under Fitbit device. If still a no-go DM us your full name Fitbit email address and country of residence"
@FitbitSupport on X 2025-07-18 08:19:46 UTC 223.4K followers, XX engagements

"@WHG17 Hi Barry. Thanks for the video. Try to sync your watch manually as shown at since can help with your concern. If the issue persists DM us your Fitbit account email address country of residence the Fitbit model you own and your complete name"
@FitbitSupport on X 2025-07-21 10:39:39 UTC 223.4K followers, XX engagements

"@DJJarlath Hi Jarlath. Sorry to hear this but thanks for trying a fix. To help fix this see under "Why won't my Fitbit device sync". If issue persists DM us your Fitbit email full name and country so we can take a closer look"
@FitbitSupport on X 2025-07-20 19:27:04 UTC 223.4K followers, XX engagements

"@Kishore_d5 Hi there. Thanks for trying to resolve the issue. We had an outage at that time and it was already resolved. Please force quit the app restart your phone and try to log back in. Let us know if you still need help with your Fitbit device or app"
@FitbitSupport on X 2025-07-20 23:09:19 UTC 223.4K followers, XX engagements

"@kjordan4171 Hi Kelvinjordan. Stepping in. If you feel that your sleep data is wrong see the article 'Troubleshooting sleep' here: For further help DM us your Fitbit email address full name exact Fitbit device and country of residence"
@FitbitSupport on X 2025-07-19 11:58:18 UTC 223.4K followers, XX engagements

"@j77147 Hi @j77147. Would you mind sharing more details about your app that isn't working via DM including your Fitbit email Fitbit device full name and country of residence For now please force quit the app restart your phone and try to log back in"
@FitbitSupport on X 2025-07-21 00:41:13 UTC 223.4K followers, XX engagements

"Hi Nina. We're sorry to hear this. Let us help. To get a closer look DM us your full name Fitbit device model Fitbit email address specific date when you experienced the discomfort and your country of residence. In the meantime review our care and wear tips at"
@FitbitSupport on X 2025-07-19 18:38:50 UTC 223.4K followers, XX engagements

"@knit1slip1psso Hi there. We're sorry to hear this and thanks for your efforts. Please try to restart by following this link If no-go DM your full name Fitbit email address and your country of residence"
@FitbitSupport on X 2025-07-18 07:14:29 UTC 223.4K followers, XX engagements

"@Who_CAyres2 Hi there. Sorry to hear this. Please log out of the app force quit restart the phone log back in and update your Fitbit app to version XXXX. If the issue persists DM us your Fitbit email Fitbit device model phone model phone's OS version your full name and country"
@FitbitSupport on X 2025-07-11 23:43:37 UTC 223.4K followers, XX engagements

"@okinerua Hi @okinerua. Sorry to hear that. Please check for any missing requirements and try the syncing troubleshooting here: If no-go DM us with your full name Fitbit email device model phone model and its OS or Android version and country of residence"
@FitbitSupport on X 2025-07-15 00:25:48 UTC 223.4K followers, XX engagements

"@cowboykcalz Hi there. Sorry to hear this. Please check this link: Look for "How does my Fitbit device calculate calories burned" To look into this DM your full name Fitbit device model Fitbit email address & your country of residence"
@FitbitSupport on X 2025-07-18 22:40:02 UTC 223.4K followers, XX engagements

"Hi Libby. Sorry to hear this. Thanks for troubleshooting. To help fix the issue visit and look for "Why is my heart rate blank or frozen on my Fitbit device" and "How do I turn on heart-rate tracking on my Fitbit device" in case it has turned off. If the issue still persists after reviewing the help article DM us your full name Fitbit email address and your country of residence so we can get a closer look"
@FitbitSupport on X 2025-07-20 23:03:25 UTC 223.4K followers, XX engagements

"@ScottMccur17111 Hi @ScottMccur17111. Mind if we step in Were these the restarting tips you did: (under" Charge X and Charge 6") If so DM us with your full name Fitbit account email address and your country of residence so we can assist you"
@FitbitSupport on X 2025-07-13 08:16:25 UTC 223.4K followers, XX engagements

"@joanne_jobutts Hi Joanne. This isn't the experience we want you to have. Thanks for your efforts. Please try the sync troubleshoots at as these often help. If it persists DM us your Fitbit account email address country of residence & your complete name"
@FitbitSupport on X 2025-07-17 12:12:41 UTC 223.4K followers, 1373 engagements

"@CaroleWalk16280 Hi Carole. The outage is resolved. But if you're still experiencing issues with your Fitbit app DM us the model of your Fitbit device your country of residence your full name and your Fitbit account email address so we can check"
@FitbitSupport on X 2025-07-17 19:25:06 UTC 223.4K followers, XX engagements

"@Luckynumber1318 Hi Steven. If you're having issues why your device is not syncing we have tips that can help at In the meantime DM us your full name Fitbit email address Fitbit device model and country of residence"
@FitbitSupport on X 2025-07-17 16:36:46 UTC 223.4K followers, XX engagements

"@13namanjain Hi @13namanjain. We're sorry to hear this. We had an outage at that time and it was already resolved. Please force quit the app restart your phone and try to log back in. Let us know via DM if you still need help and share your Fitbit email full name and country of residence"
@FitbitSupport on X 2025-07-20 23:16:20 UTC 223.4K followers, XX engagements

"@BRtractordriver We appreciate the update and your efforts. DM us your Fitbit account email address country of residence your complete name and the shop/store where you bought it so we can assist you from there"
@FitbitSupport on X 2025-07-21 10:55:00 UTC 223.4K followers, XX engagements

"@alxellt0308 Hi Romeo. Just stepping in and sorry to hear this. Please DM us your full name Fitbit email address device model and country of residence for us to better assist you"
@FitbitSupport on X 2025-07-22 00:29:50 UTC 223.4K followers, XX engagements

"@2coldcooper @2coldcooper Sorry for the experience. DM us your full name Fitbit email address Fitbit device model and country of residence for further checking"
@FitbitSupport on X 2025-07-12 10:18:00 UTC 223.4K followers, XX engagements

"Hi Josh. Sorry for the trouble. We're constantly striving to improve Fitbit products and services which sometimes results in existing products changing. Google Fitbit is continually seeking to improve our user experience. We know that this is a room for improvement for our team and we'll make sure that your feedback will not go unnoticed. Not only that but we welcome your feedback on other improvements we could make on our product feedback board. To get the attention of our Product Teams by sharing your ideas on our Suggestions Board: We'll see you there"
@FitbitSupport on X 2025-07-11 23:25:22 UTC 223.4K followers, XX engagements

"@KillianMajere Hi there. Sorry to hear this. Please review tips at Ensure DND & Sleep Mode are OFF. If issue persists DM your full name Fitbit email Fitbit model & country of residence for further help"
@FitbitSupport on X 2025-07-19 12:07:11 UTC 223.4K followers, XX engagements

"Hi Sarie. Sorry to hear about your experience. Try the following steps: log out of the app force close the app restart the phone log back in and sync. If the issue persists let us know via private message your full name Fitbit account Fitbit device name and current country of residence"
@FitbitSupport on X 2025-07-19 14:11:18 UTC 223.4K followers, XX engagements

"@Jimmycoles74 Hi @Jimmycoles74. Thanks for troubleshooting. Sync your Fitbit with these steps: Check if there's an available firmware for your device: DM us your Fitbit email name and country"
@FitbitSupport on X 2025-07-15 02:07:11 UTC 223.4K followers, XX engagements

"@ToBeD4inty Hi there. We're sorry to hear this. Please try restarting your device at & these tips: If issues persist DM your full name Fitbit email Fitbit model & country for further help"
@FitbitSupport on X 2025-07-18 11:37:37 UTC 223.4K followers, XX engagements