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@OldNavy "@TGeinosky We're concerned to see this. We stand behind the quality of our merchandise and are happy to help with a merchandise evaluation. For a quick evaluation we recommend visiting a local store to request a defective evaluation. If defective the store can offer a refund or exchange"
X Link @OldNavy 2025-10-13T19:04Z 298.3K followers, XX engagements

"@loloxriver Hi there we are concerned to hear that you received the wrong items Please DM us with your order number and the email address you used to place the order so we can look into the options available. We look forward to hearing from you"
X Link @OldNavy 2025-10-06T15:21Z 298.3K followers, XX engagements

"@Sleaklight Hello we are concerned to hear this and we would like to speak to you personally. Please DM us with your name the store you visited the date and time and a good number so we can call you about your experience. We look forward to hearing from you soon"
X Link @OldNavy 2025-10-08T14:40Z 298.4K followers, XX engagements

"@squirrelgirl421 Hi Katherine we're concerned to hear this and would be happy to get you an update with your delivery. So we can take a look please DM us with your order number and email address used to place your order. We look forward to hearing back from you soon"
X Link @OldNavy 2025-10-14T21:18Z 298.3K followers, XX engagements

"@ReceitsPrfTmLin Hi there we are sorry to hear about your experience Please DM us with more details along with the email address and phone number you use to shop with us so we can share your feedback with leadership. We look forward to hearing from you"
X Link @OldNavy 2025-10-05T19:49Z 298.4K followers, XX engagements

"really holding space with this rn 👯♀"
X Link @OldNavy 2024-12-22T17:13Z 298.3K followers, 68.1K engagements

"@HeyStephHeyyyy Hi there we are concerned to hear this. So we can look into this for you please send us a Direct Message with the store location name phone number and email address you use to shop with us along with more details. Thank you and we look forward to your message"
X Link @OldNavy 2025-10-09T15:55Z 298.3K followers, XX engagements

"@ForeverRebel Hey Rose. Thank you for shopping with us We're sorry to hear your concerns caused by your orders' delivery date. Please send us a DM with your order number and email address. We look forward to your message"
X Link @OldNavy 2025-10-07T15:02Z 298.4K followers, XX engagements

"@Kathryn24622592 Hey Thank you so much for shopping at our Virginia Beach location. We're so happy to hear that Shakira went above and beyond to help. We would love to let our team know please send a DM with your email address and phone number. We look forward to your reply"
X Link @OldNavy 2025-10-09T16:14Z 298.4K followers, XX engagements

"@Natalie56432933 Hi Natalie we're truly sorry to hear about your experience and any disappointment it caused. If your claim for a missing item or package was denied the next step would be disputing the charge directly with the bank that issued the card used for the order"
X Link @OldNavy 2025-10-08T15:11Z 298.3K followers, XX engagements

"@eeesoteric Hi there we are concerned to hear this Please DM us with your order number and the email address you used to place the order so we can check on the shipment for you. We look forward to hearing from you"
X Link @OldNavy 2025-10-05T19:13Z 298.4K followers, XX engagements

"@jxdef25 We're so sorry to hear this So we can look into this further please DM us your email address and order number. We hope to hear back from you soon Drew Old Navy Customer Relations"
X Link @OldNavy 2025-10-15T00:52Z 298.3K followers, X engagements

"@bigl3sbiancrush Hey Thank you for choosing to shop Old Navy for you sweaters. We're sorry to hear the disappointment caused. We would love to check a local store if there's one you'd like. Please DM us the style number size color and your zip code. We look forward to your message"
X Link @OldNavy 2025-10-09T16:00Z 298.3K followers, XX engagements