@callcenter_geek Tom Laird
Tom Laird posts on TikTok about ai, philippines, breaking news, center the most. They currently have [------] followers and [---] posts still getting attention that total [---] engagements in the last [--] hours.
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- [--] Year [---] +148%
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- [--] Year [------] +226%
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Social Influence
Social category influence technology brands 17.12% countries 10.81% stocks 7.21% finance 7.21% social networks 5.41% nfts 1.8% nfl 1.8% fashion brands 0.9% automotive brands 0.9% gaming 0.9%
Social topic influence ai 19.82%, philippines 6.31%, breaking news 5.41%, center 3.6%, sentiment 3.6%, discord 2.7%, tom 2.7%, nfl 2.7%, open ai 2.7%, india 2.7%
Top accounts mentioned or mentioned by @discord @fortnite @veefriends @axieinfinity @nike @pudgypenguins @tledford87 @gary @nik @mora @drew @user3722847831325 @eclypze @reelspecial @nebraskabluedot @toplvjohn @ereynn @discordare @google @triple
Top assets mentioned VeeFriends (veefriends) Pudgy Penguins (pudgypenguins) Azuki (azuki) Azuki Elementals (Azuki-Elementals) Salesforce Inc (CRM) Coinbase Global Inc. (COIN) Alphabet Inc Class A (GOOGL)
Top Social Posts
Top posts by engagements in the last [--] hours
"Tips on porting [---] number from one carrier to another. #porting #callcenter #contactcenter #callcentergeek #callenterlife #callcenteragent #800number Tip on porting phone numbers from one carrier to another Tip on porting phone numbers from one carrier to another"
TikTok Link 2023-01-23T16:19Z 24K followers, 48.5K engagements
"Breaking news with twilio ceo Jeff Lawson stepping down #callcenter #contactcenter #callcentergeek #twilio #greenscreen Breaking News Breaking News"
TikTok Link 2024-01-08T16:44Z 24K followers, [----] engagements
"Check out the enterprise analytics that we have built for@discord communities #nft #discord #analytics #gaming@fortnite #gamingtiktok #web3 @veefriends @axieinfinity @nike @pudgypenguins"
TikTok Link 2023-09-14T15:36Z 24K followers, [---] engagements
"Need your opinion on the Sanas Ai controversy we are having in the CX space. #ai #callcenter #contactcenter #callcentergeek #sanas #cx #customerservice Need your thoughts on Sanas Ai controversy. Need your thoughts on Sanas Ai controversy"
TikTok Link 2025-03-20T13:03Z 24K followers, [----] engagements
"Avaya and chapter [--]. #callcenter #contactcenter #avaya #bankruptcy #callcenteragent #callcenterlife #callcentergeek Avaya is close to filing for Chapter [--] Bankruptcy Avaya is close to filing for Chapter [--] Bankruptcy"
TikTok Link 2022-12-16T15:15Z 24K followers, 49.7K engagements
"Replying to @tledford87 quick take on twilio. #callcenter #contactcenter #ccaas #twilio #callcentergeek Quick take on the Twilio contact center platform Quick take on the Twilio contact center platform"
TikTok Link 2022-12-30T18:35Z 24K followers, [----] engagements
"Azuki Elemental mint case studenfornthe need for enterprise analytics and moderation for discord servers. This could of cost them millions. #nft @Gary Vaynerchuk @Discord #discord #azuki #elementals #analytics #expivia #communitymanager Need for enterprise analytics in Discord- Azuki mint case study Need for enterprise analytics in Discord- Azuki mint case study"
TikTok Link 2023-06-27T18:47Z 24K followers, [---] engagements
"Replying to @Nik Stephie genesys is really good. Definitely in ths top tier with Nice and Five9. #callcenter #contactcenter #callcentergeek #ccaas"
TikTok Link 2023-11-20T18:06Z 24K followers, 20.4K engagements
"Replying to @Mora Take that Twilio job interview #callcenter #contactcenter #twilio #callcentergeek #interview #ccaas Take the Twilio job interview Take the Twilio job interview"
TikTok Link 2024-01-08T17:51Z 24K followers, [----] engagements
"Replying to @drew ring cx vs nice CXone (empower) #callcenter #contactcenter #ccaas #callcentergeek"
TikTok Link 2025-03-03T23:36Z 24K followers, [----] engagements
"I understand youn have to follow QA but here are some Tips to handle USA callers better. #philippines #offshore #callcenter #contactcenter #cx #bpo #callcenterlife #callcenteragent Filipino Agents: How to Click with American Callers Fast Filipino Agents: How to Click with American Callers Fast"
TikTok Link 2025-08-08T20:12Z 24K followers, 463.5K engagements
"Laws for outbound calling. #sales #callcenter #contactcenter #callcentergeek #outbound #telemarketing Following the law when it comes to outbound sales calls Following the law when it comes to outbound sales calls"
TikTok Link 2022-12-30T19:49Z 23.7K followers, [----] engagements
"Replying to @user3722847831325 #bpo #callcenter #contactcenter #callcentergeek"
TikTok Link 2023-01-06T14:04Z 23.7K followers, [----] engagements
"Replying to @eclypze Tip for new call center Supervisors. #callcenter #callcentergeek #contactcenter #callcenterlife #callcenteragent #callcentertips Call center new supervisor tip Call center new supervisor tip"
TikTok Link 2023-01-11T15:01Z 23.9K followers, [----] engagements
"Basic way we skill our call center agents. Again this is a VERY BASIC Example. #callcenter #contactcenter #callcenteragent #callcentergeek #cx"
TikTok Link 2023-01-24T15:56Z 24K followers, [---] engagements
"Replying to @reelspecial check out IA. #callcenter #callcentergeek #contactcenter #cxone #analytics"
TikTok Link 2023-02-09T15:18Z 24K followers, [---] engagements
"NPS CSAT or NPS #callcenter #nps #csat #contacenter #callcentergeek #callcenteragent #callcenterlife #cx"
TikTok Link 2023-02-20T17:15Z 23.9K followers, [---] engagements
"NFT use case for internal employees in a business. #nft #nfts #crypto #blockchain #business #hr #employeeengagement #callcentergeek Idea for an NFT use case within a business for employees Thoughts Idea for an NFT use case within a business for employees Thoughts"
TikTok Link 2023-02-22T16:26Z [--] followers, [----] engagements
"Replying to @nebraska.blue.dot why I prefer sentiment scoring over NPS and csat. #callcentergeek #callcenter #callcenterlife #callcenteragent #nps #csat #sentiment #contactcenter"
TikTok Link 2023-02-23T14:00Z 23.9K followers, [---] engagements
"Benchmarkng your Call Center BPOs Financial Metrics. #callcenter #Contactcenter #BPO #callcenterlife #accounting #valuation #callcentergeek"
TikTok Link 2023-02-23T20:14Z 23.8K followers, [----] engagements
"Question on call center agent schedule adhearance. #callcenter #contactcenter #callcenteragent #callcenterlife #callcentergeek #callcenterproblems Question on call center agent schedule adhearance Question on call center agent schedule adhearance"
TikTok Link 2023-03-07T17:49Z 23.8K followers, [----] engagements
"Call center dashboard setup. #callcenter #contactcenter #kpis #callcentergeek #callcenterlife #callcenteragent #cx"
TikTok Link 2023-03-23T14:57Z 24K followers, [----] engagements
"My favorite call center efficiency reports. #callcenter #contactcenter #bpo #callcenterlife #cx"
TikTok Link 2023-03-24T19:16Z 22.6K followers, [----] engagements
"Outboud call is very risky of you dont know the law. #tcpa #callcenter #contactcenter #callcentergeek #sales #outbound #bpo Watch this if you are planing any outbound sales or lead generation campaigns Watch this if you are planing any outbound sales or lead generation campaigns"
TikTok Link 2023-03-31T17:11Z 23.7K followers, [----] engagements
"Let's put a bow on Call and Contact Center Expo with some last overall thoughts. Also if you listen to the first minute or so I think you will be able to see why I am not a [----] ICMI Thought Leader as I was in 2022.lol I think honesty and transparency can rub people the wrong way sometimes. I have no allegiances to any of the groups or conferences my only allegiance is to those in my contact center community whom I try to provide honest assessments and value to. #callcenter #contactcenter #callcentergeek #callcenterlife #callcenteragent #expo #ccclv"
TikTok Link 2023-05-03T16:27Z 23.8K followers, [---] engagements
"VCTs (Virtual Commemorative Tickets) are one onf the first real ways we are going to see NFT impact our lives. #nft #nfts #web3 #nfl #crypto #vct #callcentergeek Tickets as NFTs Tickets as NFTs"
TikTok Link 2023-05-05T14:18Z 22.2K followers, [----] engagements
"Tips for Using Agent Sentiment to Improve CX Sentiment analysis moves beyond simply "catching" agents with QA. It delves into word choices tone and how agents talk to customers not just what they say. This shift is crucial because tone is the message. Even if an issue is resolved a poor attitude can tarnish the entire customer experience. As an industry we must continue to innovate and adapt to ensure we're truly connecting with customers. Sentiment analysis is a powerful tool that helps us do just that. Are you ready to embrace this change #callcenter #contactcenter #callcentergeek #ai"
TikTok Link 2023-05-08T14:42Z 20.9K followers, [----] engagements
"Great coorelation between contact center occupancy and attrition. #callcenter #contactcenter #customerservice #occupancy #callcenteragent #callcenterlife #callcentergeek #burnout"
TikTok Link 2023-05-10T17:16Z [----] followers, [---] engagements
"Part [--] Setting up a call center KPI dashboard.#callcenter #contactcenter #callcentergeek #bpo #callcenteragent #callcenterlife"
TikTok Link 2023-05-24T19:02Z 23.6K followers, 13.9K engagements
"The Great CX Paradox: Efficiency Over Experience The Customer Experience (CX) industry often touts itself as a champion of customer satisfaction but is it really If you pay close attention a contradictory trend emerges. Despite rapid advancements in technology customer satisfaction (CSAT) and Net Promoter Score (NPS) metrics consistently decline. Why The answer lies in the industry's prevailing focus on cost reduction and efficiency often at the expense of actual customer experience. First let's dive into this efficiency chase. The push to streamline and automate customer service has never"
TikTok Link 2023-05-26T18:13Z 23.7K followers, [----] engagements
"What to expect from an onshore contact center outsourcing company in regards to technology pricing and service. #callcenter #contactcenter #bpo #callcentergeek #customerserivce #outsourcing"
TikTok Link 2023-06-12T17:11Z [----] followers, [----] engagements
"Three thinks i dont like about the new Threads platform from Meta. #meta #fb #instagram #threads #socialmedia #callcentergeek [--] Things I dont like about Metas THREADS [--] Things I dont like about Metas THREADS"
TikTok Link 2023-07-07T14:07Z [----] followers, [---] engagements
"QA Scoring in the Contact Center will be 100% Automated with AI this year #qa #ai #callcenter #contactcenter #callcentergeek #callcenterlife #customerservice #cx QA Scoring in the Contact Center will be 100% Automated with AI this year QA Scoring in the Contact Center will be 100% Automated with AI this year"
TikTok Link 2023-07-26T21:45Z 24K followers, 17.5K engagements
"Replying to @TopLVJohn qa scoring with AI is about to go to the moon. #qa #callcenter #contactcenter #ai #cx #callcentergeek"
TikTok Link 2023-07-26T22:13Z 22.6K followers, [---] engagements
"Replying to @🍇🍷🙏👑 Hownto QA Ai. Some early thoughts. #callcenter #contactcenter #ai #chatgpt #callcentergeek #cx #customerservice More on Automating our Call Center QA with Ai More on Automating our Call Center QA with Ai"
TikTok Link 2023-08-01T16:30Z 24K followers, [---] engagements
"Exciting Update on Our AI-Powered QA Tool For those who have been following our journey we're making strides in developing an AI/ChatGPT-driven tool specifically tailored for contact centers with under [--] seats. We recognize that these centers might not always have the resources to invest in multiple AI solutions and that's where we will hopefully come in. Here's a snapshot of our progress: **Swift and Economical Transcriptions: We've made significant headway in converting audio recordings to text quickly and affordably. **Seamless Integration with ChatGPT: Our team has successfully connected"
TikTok Link 2023-08-16T19:54Z 24K followers, [---] engagements
"Replying to @Ereynn Using Sentiment to incent agents. #callcentergeek #callcenter #callcenteragents #cx #customerservice This is in regards to a video I have on using sentiment analytics to incent our CX agents. This is in regards to a video I have on using sentiment analytics to incent our CX agents"
TikTok Link 2023-09-05T16:03Z 24K followers, [---] engagements
"As the digital landscape evolves it's time contact center outsourcers shift some focus. Digital communities like@discordare flourishing and they're more than just trends. They represent new channels new audiences and new opportunities. This is an untapped market for BPO outsourcers to service digital communities. By engaging with digital communities we don't just increase our footprint; we future-proof our businesses. It's not just about traditional customer service anymore; it's about being where the conversation is. Thank you to @google for letting us tell our story at the Google complex in"
TikTok Link 2023-10-17T15:47Z 24K followers, [---] engagements
"Let's discuss: do you agree with my perspective or not Here's my view on the " ". This represents my insights into the AI market and its applications concerning CX. I recently had the privilege of speaking at the NICE event titled "The Room Where It Happened." The content you see here was captured from that event. I recorded this using my iPhone and I'm grateful to the amazing team at NICE for allowing me to record and share my experiences. However this is just a glimpse of the outstanding video quality and production that NICE will be showing after editing. They've also graciously agreed"
TikTok Link 2023-10-25T17:29Z 24K followers, [---] engagements
"After call CSAT surveys are a terrible way to judge the agents and your cx. #csat #callcenter #contactcenter #cx #callcentergeek #nps Unpopular CX opinion: After call CSAT Surveys stink Unpopular CX opinion: After call CSAT Surveys stink"
TikTok Link 2023-10-26T18:48Z 24K followers, [----] engagements
"As we seemingly talk about nothing but AI in CX and keep moving away from discussing agent-focused topics I want to keep putting out content that strikes a balance with both. This is one of my favorite videos that we have done. It gives examples of how to actually define the culture in your contact center. Whatever kind of center you have I think if you can create a motto (Our is Attitude and Effort) for your center it brings your people and your leadership message together. Love to know your thoughts and how you are defining your center. #callcenter #contactcenter #callcentergeek #culture"
TikTok Link 2023-11-29T17:44Z 24K followers, [---] engagements
"I've been chatting with many of you that are in our OttoQa pre-launch community and it's clear that if a smaller contact center is using a QA form it's usually on Excel or a similar spreadsheet platform. But what's also noticeable is that many smaller contact centers don't have any system in place at all. We need to change this. Looking back to when we first started our videos years ago before we had the NICE Cxone QMA platform we used a simple homemade QA process that worked awesome. In fact the Ui/Ux is what we are following for OttoQa. In this video I'll show you how to create this basic"
TikTok Link 2023-11-30T19:08Z 23.5K followers, [----] engagements
"Replying to @Triple T we here at Expivia do it all in house. #expivia #contactcenter #cx #callcentergeek #callcenter Expiviaisatechcompanythatspecializesincx Expiviaisatechcompanythatspecializesincx"
TikTok Link 2023-12-05T19:03Z 24K followers, [---] engagements
"Replying to @Victoria Brown-Mcnul plusses and minuses of Salesforce. #salesforce #callcenter #callcentergeek #contactcenter #professionalservices #crm #zoho #zendesk"
TikTok Link 2023-12-06T19:01Z 24K followers, [----] engagements
"Replying to @Allison 🦩✨ quick thoughts on Five9. #ccaas #callcenter #contactcenter #callcentergeek"
TikTok Link 2024-01-05T19:01Z 24K followers, 11.4K engagements
"Replying to @Strawberri my thoughts on arise IBOs and their model overall. #callcenter #contactcenter #arise #callcentergeek #wfh #ibo"
TikTok Link 2024-01-05T22:54Z 23.9K followers, [----] engagements
"Replying to @Dont mind me ottoqa is close to going live #callcenter #contactcenter #callcentergeek #callcenterlife #qa #chatgpt Head over to Ottoqa.com Head over to Ottoqa.com"
TikTok Link 2024-01-10T19:39Z 23.9K followers, [---] engagements
"Steelers vs Bills playoff game moved to monday at 4:30. #steelers #bills #nfl #nflplayoffs #buffalo"
TikTok Link 2024-01-13T17:23Z 24K followers, 71.3K engagements
"🌟 Elevate your Discord server to new heights Our innovative tool not only tracks the pulse of your community but also turns these insights into actionable strategies. Imagine creating a space where every member feels connected and engaged. 🔍 Dive deep into your community's dynamics. Our tool highlights trending topics and sentiments giving you a clear picture of what ignites your members' passions. This means you can tailor your content events and discussions to perfectly match their interests keeping your community vibrant and active. 💡 Stay ahead of the curve by understanding the subtle"
TikTok Link 2024-01-23T19:37Z 23.8K followers, [---] engagements
"Why out SaaS platform OttoQa (fully automating QA for contact centers) has taken so long. #ccaas #callcenter #contactcenter #callcentergeek #ai #ottoqa"
TikTok Link 2024-02-06T20:52Z 24K followers, [---] engagements
": As we dive into the world of generative AI and LLMs it's clear that the path is filled with both innovation and unexpected turns. A humorous yet cautionary tale comes from someone who "sold" a Chevy Tahoe to a chatbot for just one dollar highlighting the unpredictable nature of AI interactions. Another instance saw a chatbot disparaging its own company prompted by playful yet revealing user inputs. These stories while entertaining underscore the importance of approaching AI with caution thorough testing and robust security measures. They remind us that while AI's potential is vast the"
TikTok Link 2024-02-13T18:25Z 24K followers, [----] engagements
": You achieve superior CX analytics data with AI/LLM-based Auto QA platforms compared to traditional expensive enterprise-level analytics platforms and it may not even be close. #callcenter #ai #contactcenter #callcentergeek #autoqa #cx"
TikTok Link 2024-04-25T19:55Z 23.7K followers, [---] engagements
"#1 - . The Empathy Bridge technique will work in about 80% of all irate customer calls to calm the customer down. Its the number [--] technique you need to know. #callcenter #contactcenter #callcentergeek #cx #customerservice #callcenteragent #callcenterlife This will calm 80% of all irate customers Empathy Bridge This will calm 80% of all irate customers Empathy Bridge"
TikTok Link 2024-08-09T18:19Z 23.9K followers, [----] engagements
"Transform Your QA Process with OttoQas Question Insights Were excited to introduce our latest feature: Question Scoring Insights. This widget sheds light on the specific questions your agents find challenging giving you instant clarity on where to focus training provide additional resources or direct leadership attention. This level of detail is something manual call scoring simply cant offer. With OttoQa these critical insights are just a glance away included in the core platform. Whether youre a small team or a large enterprise using sophisticated QA software or managing with an Excel sheet"
TikTok Link 2024-09-18T12:44Z 23.1K followers, [---] engagements
"TEAM/CULTURE BUILDING EXERCISE FOR YOUR CONTACT CENTER This is a fun exercise we do at Expivia Interaction Marketing Group Inc. about once a year with a core group of supervisors and agents. This is kind of a fun way to level set where everyone is at and what we all agree is expected. Anything that comes from the front line agents is going to carry more water than an "edict from management". I hope this adds value to you #callcenter #contactcenter #cx #callcentergeek #expivia #callcenterlife #customerservice"
TikTok Link 2024-10-10T20:21Z 23.8K followers, [----] engagements
"Heres the truth about what Ive personally observed behind the scenes when it comes to AI-powered platforms scoring contact center QA: Not all scoring methods or platforms are created equal. There is a big difference in getting from 80% to 95% accurate. Id love to hear your thoughts on this. #callcenter #contactcenter #callcentergeek #autoqa"
TikTok Link 2024-11-19T18:16Z 24K followers, [----] engagements
"Erie Pa snowmageddon 5:30pm update #snow #eriepa #blizzard #snowmageddon 5:30 Erie pa Snowmageddon update We are [--] inches with [--] more days to go Snow emergency declared 5:30 Erie pa Snowmageddon update We are [--] inches with [--] more days to go Snow emergency declared"
TikTok Link 2024-11-29T22:33Z 24K followers, 1.3M engagements
"Claude [---] Sonnet ChatGPT #ai #chatgpt #claude #anthropic #llm #openai I get Im a nerd but Claude [---] Sonnet ChatGPT I get Im a nerd but Claude [---] Sonnet ChatGPT"
TikTok Link 2025-01-07T23:17Z [----] followers, [---] engagements
"Lets talk about DeepSeek. The good the bad the ugly. #ai #chatgpt #deepseek #china #openai #callcentergeek DeepSeek Ai [---] The Good and the Bad DeepSeek Ai [---] The Good and the Bad"
TikTok Link 2025-01-27T16:36Z 24K followers, 21.3K engagements
"Someone doesnt seem totally right with DeepSeek. I could be overly cautious or flat out naive but something. #ai #deepseek #chatgpt #china #openai #callcentergeek"
TikTok Link 2025-01-27T20:18Z [----] followers, [----] engagements
"The Ai pin that was going to over take the smart phone market fails. #ai #iphone #aitools #callcentergeek Remember the AI Pin It was Going to Take over your Smart Phone. Remember the AI Pin It was Going to Take over your Smart Phone"
TikTok Link 2025-02-19T12:30Z [----] followers, [----] engagements
"New iPhone 16e released. A test for Apples new C-1 modem chip. #iphone #apple #qualcomm #modem #callcentergeek Apple releases a new inexpensive iPhone 16e What does this Really Mean Apple releases a new inexpensive iPhone 16e What does this Really Mean"
TikTok Link 2025-02-20T14:21Z 23.9K followers, [---] engagements
"Replying to @Enzo Imperial tips on raising agent sentiment scores in your call center. #callcenter #contactcenter #cx #sentiment #analytics #callcentergeek"
TikTok Link 2025-03-16T15:44Z 24K followers, [---] engagements
"Power of Sora Ai video. One image can make a full video. #ai #video #sora #callcentergeek #ottoqa Power of ChatGPT Sora AI video creation tool Video made using this one image. Here: Wait for it Power of ChatGPT Sora AI video creation tool Video made using this one image. Here: Wait for it"
TikTok Link 2025-03-16T16:13Z [----] followers, [---] engagements
"Truth about manual contact center QA in the ai world we are living #ai #qa #callcentergeek #contactcenter #ccaas #customerservice Youre scoring maybe 2% of calls 98% of customer interactions go unreviewed. Shows what went wrong but not why. Blames agents instead of fixing system-wide issues. You Think Your QA Process Works Think Again. Slow biased and not built to scale Whats actually causing customer frustration What patterns are emerging across teams Schedule a demo with me at try.ottoqa.com What decisions can you make to improve CX not just agent behavior Manual QA looks productive On"
TikTok Link 2025-03-19T12:57Z 23.4K followers, [---] engagements
"Should Otto get his own tiktok channel. You decide #ottoqa #otto #decision #vote #callcentergeek #callcenterlife Can he get [---] likes Should Otto get his own TikTok channel Can he get [---] likes Should Otto get his own TikTok channel"
TikTok Link 2025-03-27T02:35Z 24K followers, [---] engagements
"Replying to @Nope Otto images from ChatGPT image from cartoon to real life #chatgpt #images #graphicdesign #ai #callcentergeek #ottoqa"
TikTok Link 2025-03-27T12:41Z 23.5K followers, [---] engagements
"Best call center supervisor coaching tip #leadership #contactcenter #callcenter #callcenteragent #cx #coaching My WORST call center coaching session and what I learned My WORST call center coaching session and what I learned"
TikTok Link 2025-05-11T17:59Z 24K followers, [----] engagements
"Call center managers love your opinion on this. #callcenter #contactcenter #callcentergeek #callcenterlife #cx Hey call center pros Love your opinion on this. Hey call center pros Love your opinion on this"
TikTok Link 2025-05-28T20:47Z 23.9K followers, [----] engagements
"Do You work in a callcenter Check this out. #callcenter #cx #contactcenter #ai #qa Need your opinion This is a new AI we created For contact center QA It lets you use AI to redo poor call or difficult calls Need your opinion This is a new AI we created For contact center QA It lets you use AI to redo poor call or difficult calls"
TikTok Link 2025-07-05T17:06Z 23.8K followers, [----] engagements
"Breaking CX news NICE acquires AI platform Cognigy. #ai #ccaas #cx #customerservice"
TikTok Link 2025-07-28T17:02Z 24K followers, [----] engagements
"Is average talk time overrated or underated at a core kpi in your #callcenter or #contactcenter #cx #callcenterlife #customerservice Is average talk time underrated or overrated as a contact center KPI Is average talk time underrated or overrated as a contact center KPI"
TikTok Link 2025-08-02T13:16Z 24K followers, [----] engagements
"I know we dont like them. Just a how the process works vid. #contactcenter #callcenterlife #callcenteragent #dialer #telemarketing #callcentergeek #sales Behind the scenes of how call center dialers work Behind the scenes of how call center dialers work"
TikTok Link 2025-08-03T13:34Z 24K followers, 18.1K engagements
"Replying to @Adrian Silva there is a massive contact center market in the USA. #contactcenter #callcenter #bpo #callcenteragent #usa #philippines #callcentergeek"
TikTok Link 2025-08-14T18:49Z 24K followers, [----] engagements
"Qa mangers callcenter managers vendor managers usa vendors your quality score card is ruining the actual customer experience. #callcenter #contactcenter #callcenteragent #philippines #bpo Number [--] reason why Customer Support STINKS Number [--] reason why Customer Support STINKS"
TikTok Link 2025-08-18T19:59Z 23.9K followers, 44K engagements
"Replying to @gorditotripon Net Promoter Scoring is so misused. #contactcenter #bpo #callcenter #callcenterlife #callcenteragent Never use NPS this way. (This agent is correct) Never use NPS this way. (This agent is correct)"
TikTok Link 2025-08-19T16:59Z 23.9K followers, 50.9K engagements
"Should agents be forced to take call after call with no time between calls. Bpos and internal centers need to have a set time of after call work or wrap time. To make call center agents take call after call is gross mismanagement and defeats the efficiency goals they are trying to gain. #callcenteragent #bpo #contactcenter #callcenter #callcenterlife Should agents be force to take call after call with zero time between calls Should agents be force to take call after call with zero time between calls"
TikTok Link 2025-08-24T17:30Z 24K followers, 417.1K engagements
"Break news con the CcaaS and contact center platform Avaya. They are trying to shed payroll. #callcenter #contactcenter #ccaas #bpo #avaya Breaking news: Avaya offering EVERY employee voluntary Exit packages Breaking news: Avaya offering EVERY employee voluntary Exit packages"
TikTok Link 2025-08-28T00:16Z 24K followers, 150.6K engagements
"Tips on how to get hourly paying clients for your bpo contact center #bpo #callcenter #contactcenter How to get hourly paying clients for your BPO How to get hourly paying clients for your BPO"
TikTok Link 2025-08-30T17:05Z 23.7K followers, [----] engagements
"You have rights as a bpo call center agent in the Philippines. These are the right that ever call center agent has as spelled out in the DOLE laws These are rights and benefits every contact center must give every employee. Is your company following these #bpo #contactcenter #philippines #callcenter #callcenteragent Philippine call center agents Do you know the rights Your BPO must give you Philippine call center agents Do you know the rights Your BPO must give you"
TikTok Link 2025-08-30T17:35Z 24K followers, 19.5K engagements
"Trumps tariffs on India just shook global trade but the bigger question is what happens if he targets Indian call centers next. BPO outsourcing is one of Indias biggest exports to the U.S. and millions of businesses rely on it. Heres a look at what may be starting. #india #philippines #callcenteragent #bpo #callcenter 🚨 Breaking News Indian Call Centers Could be Trumps Next Target 🚨 Breaking News Indian Call Centers Could be Trumps Next Target"
TikTok Link 2025-09-01T21:35Z 19.2K followers, 38.6K engagements
"The FCC just banned 1200+ providers from the U.S. network for refusing to block spoofed calls. This is the largest crackdown in robocall history and a massive with for legitimate call center and contact center operators. #callcenteragent #robocalls #callcenter #contactcenter #callcenterlife ⚡BREAKING NEWS: Robocalls Just Took a Massive Hit⚡ ⚡BREAKING NEWS: Robocalls Just Took a Massive Hit⚡"
TikTok Link 2025-09-02T15:22Z 18.8K followers, [----] engagements
"Most call center QA forms fail. They focus on scripts and box-checking instead of customer experience. This 3-bucket QA framework of connection resolution compliance shows you how to build the best call center QA form that actually works. #callcenteragent #callcenterlife #qualityassurance #callcentergeek Free QA Form analyzer Tool Link at the end Of video How to Build the Best Contact Center QA Form OttoQa.com/qa_form_analyzer Free QA Form analyzer Tool Link at the end Of video How to Build the Best Contact Center QA Form OttoQa.com/qa_form_analyzer"
TikTok Link 2025-09-02T20:21Z 23.2K followers, [----] engagements
"I rewrote the Keep Call Centers in America Act because the original would have destroyed offshore contact center jobs. Congress wanted to punish companies that hire offshore agents by blacklisting them for [--] years. My version protects your employment while creating American jobs. #india #philippines #bpo #callcenteragent #callcenterlife I Rewrote the KEEP CALL CENTERS IN AMERICA ACT What do you think More fair I Rewrote the KEEP CALL CENTERS IN AMERICA ACT What do you think More fair"
TikTok Link 2025-09-05T15:40Z 24K followers, [----] engagements
"Human impact of Ai for scoring Qa in call centers and contact centers. #tiktoklive #livehighlights #callcenteragent #callcenterlife #bpo Human Impact of AI for Qa Human Impact of AI for Qa"
TikTok Link 2025-09-11T03:07Z 23.7K followers, [----] engagements
"Replying to @user.user. There is a massive call center and contact center market here in the USA. USA has [--] million call center agents India is a little over [--] million and the Philippines is about [---] million #bpo #callcenter #callcenterlife There is a massive USA Contact Center Market There is a massive USA Contact Center Market"
TikTok Link 2025-09-15T16:58Z 24K followers, [----] engagements
"By far the most important kpi or metric to measure your call center or contact centers efficiency is SLA or service level adherence. SLA- Service Level Adherence #1 Contact Center Efficiency Metric SLA- Service Level Adherence #1 Contact Center Efficiency Metric"
TikTok Link 2025-09-15T21:33Z 23.8K followers, [----] engagements
"Replying to @Shane Olano always confusion as to what the USA companies pay the offshore bpos and what those bpo contact centers then pay the agent. Why is there so much confusion Here all the time on how USA Companies pay offshore bpos Why is there so much confusion Here all the time on how USA Companies pay offshore bpos"
TikTok Link 2025-09-16T19:13Z 23.9K followers, 39.1K engagements
"🚨 Yellow.ais OWN chatbot just got hacked Researchers tricked it into generating malicious code that could hijack accounts & steal data. Sony Hyundai Dominos Logitech all use this platform 👀 AI is powerful but it can also be dangerous. ⚠ For all the call center and contact center bpo agent out there thinking Ai is about to take over cx jobs we have a way to go Breaking CX/AI News: Yellow.ai Just Got Hacked By its OWN Chatbot Breaking CX/AI News: Yellow.ai Just Got Hacked By its OWN Chatbot"
TikTok Link 2025-09-17T19:10Z 23.6K followers, [----] engagements
"Our OttoQa platform is trying to reinvent how contact center and call center quality assurance is done. This is why we are different"
TikTok Link 2025-09-18T17:00Z 21.2K followers, [---] engagements
"🚨 Gartner just predicted ZERO Fortune [---] companies will fully replace customer service reps with AI by [----]. Heres why humans still matter #callcenter #ai #contactcenter #callcenterlife #callcenteragent Think AI is replacing customer service jobs Analyst firm Gartner says youre dead wrong. Think AI is replacing customer service jobs Analyst firm Gartner says youre dead wrong"
TikTok Link 2025-09-19T16:42Z 24K followers, [----] engagements
"Call center agents need your help and opinion. Should we have our Ai contact center training tool use profanity or should we mask those words. #callcenter #contactcenter #ai #ottoqa Call Center Agents I need your help/opinion Call Center Agents I need your help/opinion"
TikTok Link 2025-09-25T17:38Z 23.7K followers, [----] engagements
"Tonight (Wed Oct 1) at 12:01. The USA government will shutdown. Lets talk about what that means and the impact that may have on your family. #usa #governmentshutdown #shutdown #stoptheshutdown Truth about the Government Shutdown and What it means to you Truth about the Government Shutdown and What it means to you"
TikTok Link 2025-09-30T14:09Z 23.6K followers, 21.1K engagements
"Do you have a Nice CXone / MPower problem Are you not getting the most out of your tool Come talk to us at expiviadigital.com #cxone #ccaas #software #cx Expiviadigital.com Are your a NiCE CXone/MPower Customer Do you need help Expiviadigital.com Are your a NiCE CXone/MPower Customer Do you need help"
TikTok Link 2025-10-07T16:25Z 24K followers, [----] engagements
"Its time to say the quiet things out loud. Big enterprise tech is ripping call centers and contact center off with massive setup fees for tools like auto Qa. Enterprise Auto QAs Expensive Lie: Setup Fees Enterprise Auto QAs Expensive Lie: Setup Fees"
TikTok Link 2025-10-16T13:06Z 24K followers, [----] engagements
"Amazon Web Services (AWS) outage explained- how one DNS failure took down Snapchat Fortnite Coinbase and major banks worldwide. Heres why half the internet went dark for hours. Massive AWS outage 🌎 Why half your apps stopped working this morning Massive AWS outage 🌎 Why half your apps stopped working this morning"
TikTok Link 2025-10-20T13:06Z 24K followers, 84.1K engagements
"AWS Outage Update (Oct 20) Amazons US-East-1 region is slowly recovering after hours of errors and latency. EC2 launches and Lambda functions are improving as fixes roll out. Heres the latest in plain English. AWS Outage Update Last [--] updates from AWS Explained AWS Outage Update Last [--] updates from AWS Explained"
TikTok Link 2025-10-20T18:47Z 23.7K followers, 55.9K engagements
"This is why Fan Duel and Draft Kings are currently down. Amazon Web Services their hosting platform is down. This is why Fan Duel & Draft Kings are DOWN This is why Fan Duel & Draft Kings are DOWN"
TikTok Link 2025-10-20T21:43Z 23.9K followers, 19.9K engagements
"🚨 Google just broke physics. 🚨 Their new Willow quantum chip just ran a verifiable algorithm [-----] faster than the worlds fastest supercomputer marking the first true quantum advantage in history. If youve ever wondered what a qubit is or why this changes everything for medicine energy and materials science this video breaks it down in simple terms. 13k faster then the fastest Super computer Breaking news Google Just Broke Physics 13k faster then the fastest Super computer Breaking news Google Just Broke Physics"
TikTok Link 2025-10-23T13:17Z 24K followers, 14.2K engagements
"The FCC is considering rolling back major TCPA rules that could change how outbound call centers and telemarketing teams operate. If you run a contact center do cold calling or handle customer outreach this update could impact your entire compliance strategy. Stay ahead of the changes watch now to understand whats coming. Outbound Call Centers: The FCCs About to Drop a Bombshell 💣 Major TCPA changes coming Outbound Call Centers: The FCCs About to Drop a Bombshell 💣 Major TCPA changes coming"
TikTok Link 2025-10-23T15:43Z 23.7K followers, [----] engagements
"The contact center and call center tech industry is massively screwing up how Ai powered auto Qa is being sold and unused in our industry. Here is why. We are Massively Screwing up Ai Powered Qa We are Massively Screwing up Ai Powered Qa"
TikTok Link 2025-10-28T13:39Z 24K followers, [----] engagements
"Clarence Anthony CEO of the National League of Cities issues dire warning if us government shutdown lasts [--] more days and its impact on nonprofits and 211s. Breaking: Clarence Anthony CEO of the National League of Cities issues DIRE warning if shutdown lasts [--] more days. Breaking: Clarence Anthony CEO of the National League of Cities issues DIRE warning if shutdown lasts [--] more days"
TikTok Link 2025-10-28T16:18Z 23.7K followers, [----] engagements
"USWNT is in our hotel in KC getting ready for a friendly against New Zealand. Cool to take a pic with head coach Emma Hayes Go Team USA Awesome ton take take a Pic with team USA Head Coach Emma Hayes Go Team USA Awesome ton take take a Pic with team USA Head Coach Emma Hayes"
TikTok Link 2025-10-29T04:22Z 23.7K followers, [---] engagements
"To stay curious even in chaos keeps the soul alive. Awe reminds us that existence is a mystery meant to be felt not solved. #fall #creeklife #rockhounding #fossilhunting #fossils #rockhuntersoftictok #geodehunter #peaceandlove #geodes #rockhounding rockhounding #geologyrocks #geology #rocksandminerals #positivevibes #rockhounds #rockhunting #rockhounder #loveroflife #naturevibes red #naturelover #creek #creeklife #creeklife #rocksarecool #rockhuntersoftictok #geodehunter #peaceandlove #geodes #rockhounding rockhounding #geologyrocks #geology #rocksandminerals #positivevibes #rockhounds"
TikTok Link 2025-10-30T11:10Z [----] followers, 16.9K engagements
"Post Game thoughts on Pitt vs notre dame college football and acrisure stadium. Thoughts on Pitt / Notre Dame And Acrisure Stadium Thoughts on Pitt / Notre Dame And Acrisure Stadium"
TikTok Link 2025-11-15T23:27Z 24K followers, 23.1K engagements
"Rumor has is that anthropics newewest llm ai model opus [---] with a code name of Kayak is releasing today"
TikTok Link 2025-11-24T17:52Z 24K followers, [---] engagements
"The call center and contact center (CcaaS) companies are building the wrong AI. Here are some of the Ai call center try tools I would love to see. Call center agents and call center managers are looking for more from Ai then just chatbot self service"
TikTok Link 2025-11-24T19:41Z 24K followers, [----] engagements
"Here are the [--] top Ai tools that contact center and call center owners and managers want that the big CcaaS providers are not building. There is more to cx ai than voice agents. [--] AI Tools That Need to be Built For Call Centers [--] AI Tools That Need to be Built For Call Centers"
TikTok Link 2025-11-26T20:46Z 24K followers, [----] engagements
"This is how lake effect snow storm in Erie pa starts and how you can see where the snow is going. This is how [--] feet of Lake Effect Snow Starts This is how [--] feet of Lake Effect Snow Starts"
TikTok Link 2025-11-27T01:00Z 24K followers, [----] engagements
"The is amazing. This is what companies are doing when rolling out Ai Why"
TikTok Link 2025-12-12T02:07Z 24K followers, [---] engagements
"Breaking News: Mike Tomlin resigned as the head coach of the NFLs Pittsburgh Steelers BREAKING NFL NEWS Mike Tomlin Resigns as Head Coach of the Pittsburgh Steelers BREAKING NFL NEWS Mike Tomlin Resigns as Head Coach of the Pittsburgh Steelers"
TikTok Link 2026-01-13T19:21Z 24K followers, [---] engagements
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